May 7, 2026

Business Systems Engineer - CRM Specialist

Mid • On-site

80,004 - 99,996 USD/yr

Council Bluffs, IA

Groome Industrial Service Group is a growing company headquartered in Denville, NJ, providing specialty maintenance services nationwide for several industries including natural gas-fired power generation, shipping, manufacturing, pharmaceutical and aerospace. This position will be reporting into our Council Bluffs Iowa office.

Reporting to the Director of IT, the ideal candidate will be a hands-on specialist to lead the design and build of our Dynamics 365 Sales environment from the ground up, shaping a brand-new implementation that includes entity structures, forms and views, business process flows (BPFs), and an intuitive, efficient UI/UX for the core sales platform.

Why work for Groome Industrial Service Group?

  • Health and Safety is our #1 priority 24/7/365!
  • Competitive wages - the salary range for this position is $80,000 - $100,000 per year.
  • Paid time off, comprehensive health benefits coverage after 60 days of full-time employment.
  • 401(k) after the eligibility period with company matching component.
  • Opportunities for growth and development in your career.
  • Positive and safe work environments.

Key Responsibilities:

  • Develop, configure, and customize Dynamics 365 Sales entities, forms, views, and dashboards.
  • Design and implement Business Process Flows (BPFs) to support streamlined sales processes.
  • Enhance UI/UX using out-of-the-box tools and low-code components.
  • Implement business rules and conditional logic for form behavior.
  • Collaborate with Business Analysts to translate requirements into technical solutions.
  • Document configurations and provide knowledge transfer to internal teams.
  • Stay current with Dynamics 365 and Power Platform updates and best practices.
  • Contributing to and leading ad hoc projects, as necessary and assigned by your manager.

Requirements:

  • University degree in Computer Science, Information Technology, Information Systems, or relevant field or equivalent experience and certifications
  • 2+ years experience with Microsoft Power Platform, including Power Automate, Dynamics 365 model-driven apps (forms and views), and Dataverse
  • Experience with building, maintaining, and supporting workflows that support sales processes
  • Excellent written and verbal communication skills
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Some travel maybe required to gather an understanding of existing business processes or facilitate project implementations
  • Preference given to Dynamics 365 certification holders
  • Because this role requires regular onsite work, candidates must live in Council Bluffs, IA or be able to commute reliably from a nearby area.

For additional information about our company, visit us atwww.groomeindustrial.com.

Groome Industrial Service Group is an Equal Opportunity Employer. E.O.E./M/F/Disability/Veteran

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🏢 Summary: Technical leadership role focused on owning and evolving a large-scale geothermal HVAC optimization platform, combining deep thermodynamic expertise with product management and IoT data intelligence. The position drives automated fault detection, performance optimization, and roadmap strategy for a SaaS platform managing geothermal and building energy systems. It blends engineering authority, agile product execution, and data quality ownership across cloud and edge deployments. 🗂️ Requirements: Degree in Mechanical Engineering, Energy Engineering, Controls Systems, or related discipline, Minimum 5 years of experience in product management, systems engineering, application engineering, or similar technical role, Strong expertise in HVAC, heat pump, geothermal, hydronic, or building control systems, Ability to apply thermodynamic equations and performance metrics (COP, EER, heat transfer), Experience with IoT systems, sensor data, or BAS/BMS platforms, Strong knowledge of timeseries data structures and anomaly detection, Experience writing developer-ready feature specifications, Experience running agile delivery for small engineering teams 📃 Skills: HVAC, Geothermal, Thermodynamics, IoT, BAS, BMS, Timeseries, AnomalyDetection, SaaS, Agile, Hydronics, HeatPumps, DataPipelines, Cloud, EdgeComputing 🏢 Description: Summary/Primary Role: This role is a technical leader who thinks like a founder and will become the company's in-house expert in large-scale geothermal system operations and optimization. This role combines deep energy engineering expertise with product ownership, driving the development of Brightcore EDGE, a software platform that intelligently manages geothermal assets at scale. The ideal candidate brings a strong understanding of HVAC and building energy systems, including performance analysis, fault diagnostics, and facility operations, with geothermal experience a significant plus. They will own both the execution of the current product roadmap and the strategic direction of future capabilities, working at the intersection of engineering, IoT, and applied machine intelligence. Principal Duties & Responsibilities: Geothermal HVAC System Expertise & Platform Intelligence - Become the internal authority on how geothermal systems behave, fail, degrade, and excel and translate that knowledge directly into product requirements. - Define automated detection logic for system anomalies like borefield degradation, heat pump faults, performance drift, and thermal imbalances while being grounded in thermodynamic first principles. - Design metrics, KPIs, and alert frameworks that allow EDGE to identify issues without a human in the loop. - Actively use the platform as an expert operator: find what is missing, what should be amplified, and what the next level of intelligence should look like. - Build a continuous feedback loop from field data and customer conversations into product insight and specification. Roadmap Evolution & Product Strategy - Partner with leadership to shape the future EDGE roadmap. - Identify where the platform must go next: new system types, new customer segments, new performance guarantee models. - Synthesize inputs from the field, engineering, and market signals into a coherent product direction. - Develop deep fluency with customer needs across facilities managers, building owners, mechanical engineers, and controls contractors. Feature Specification & Engineering Execution - Author precise, developer-ready feature specifications: user stories, acceptance criteria, edge cases, data contracts, thermodynamic constraints. - Translate complex domain knowledge such as control logic, sensor data quality, timeseries anomalies, and thermal system behavior into unambiguous engineering requirements. - Own the sprint cycle: standups, backlog grooming, prioritization, and delivery accountability for a small engineering team. - Unblock engineers quickly and protect focus by making requirement decisions proactively. IoT & Data Quality - Own data quality standards across cloud SaaS and on-prem edge deployments. - Identify and resolve timeseries data challenges in building systems: sensor dropout, calibration drift, latency, resolution mismatches, outlier propagation. - Define data pipeline requirements, validation logic, and monitoring dashboards in collaboration with engineering. Qualifications: - Degree in Mechanical Engineering, Energy Engineering, Controls Systems, or closely related discipline. - Demonstrated thermodynamic fluency and systems depth. - 5+ years of relevant experience in product management, systems engineering, application engineering, or similar technical role. - Experience with HVAC, heat pump systems, geothermal systems, hydronic systems, or building controls. - Ability to reason through thermodynamic equations and performance metrics (COP, EER, approach temperatures, heat transfer rates). - Experience with IoT systems, sensor data, or building automation and control systems (BAS/BMS). - Strong working knowledge of timeseries data, failure modes, and anomaly detection approaches. - Demonstrated ability to write developer-ready feature specifications. - Experience running agile delivery for small engineering teams. Expected Hours of Work & Compensation: Minimum 40 hours per week. Base annual salary range of $140,000–$160,000 with eligibility for an annual performance-based bonus. Comprehensive benefits package offered. Travel Requirements: Office presence required at least three days per week unless otherwise approved. Work Environment: Office setting. Drug & Alcohol-Free Workplace: Pre-employment background check including employment verification, criminal history check, and drug screen required. Benefits: - Medical, dental, and vision insurance - Flexible Spending Account (FSA) and Health Savings Account (HSA) options - 401k (traditional and Roth) with employer match up to 4% - PTO - Financial wellness benefits - Benefit Concierge Program - Employee Assistance Program (EAP) - Disability, Life, and AD&D benefits - Access to marketplace for discounted goods and services