Ground Operations Agent

🏢 Summary: Customer Service/Airport Agent role responsible for passenger support, ticketing, boarding, baggage handling, and ground operations including aircraft marshaling and pushback. The position combines customer service duties with ramp operations and safety compliance in a fast-paced airport environment. Candidates must meet operational, physical, and regulatory requirements and complete required training. 🗂️ Requirements: High School Diploma or GED, Minimum 1 year customer service experience, Authorized to work in the US, Pass Criminal Background Check, Minimum 18 years of age, Valid/Unexpired Driver’s License, Ability to read, write, and speak English, Availability for varied shifts including nights, weekends, holidays, Ability to complete required training and trainee program 📃 Skills: Ticketing, BaggageHandling, AircraftMarshaling, PushbackOperations, GroundOperations, FAACompliance, SafetyCompliance, HeavyEquipmentOperation, ComputerSkills, OfficeEquipment 🏢 Description: Summary This position is responsible for providing customer service to all customers, including scheduled or charter services. Responsibilities include ground operations, aircraft cleaning, security, operations, and commissary duties as required. Visa Sponsorship Available No Minimum Requirements Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education: High School Diploma/GED Education Details: GED Equivalent Certification: No Years of Experience: Minimum one (1) year Customer Service experience or equivalent related training and/or experience; Airline industry preferred. Valid/Unexpired Driver's License: Yes • Must be at least 18 years of age and possess a valid driver’s license. • Ability to read, write, and speak English to receive and understand instructions and ensure safety, and to interact with customers. Preferred Requirements • Basic computer skills; knowledge of general office equipment. • Must be people oriented, highly motivated with a positive and friendly attitude. • Must be available to work varied hours including nights, weekends, and holidays and be able to stay late for irregular operations. • Must be well groomed and adhere to dress code policy. • Ability to work efficiently under time constraints. • Must be available to attend required training. • TRAINEE STATUS: Upon offer of employment, employee will remain in trainee status until successful completion of all practical and written curriculum. Job Duties • Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats. • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements. • Marshal planes and push back aircraft. • Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate. • Assist customers with special needs and support boarding. • Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and airport baggage areas. • Operate heavy motorized machinery/equipment including tugs, tractors, belt loaders, bag carts, push-back tractors, and deicers. • Enforce safety and security measures and monitor safety-sensitive zones. • Ensure airline and airport regulations are followed. • Other duties as assigned. Physical Requirements Office: • Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone. • May lift, push, pull, or carry up to 20 lbs. • May work various shifts/days in a 24-hour environment. • Exposure to moderate noise, temperature, and light fluctuations. • Ability to work in a confined area and sit at a computer for extended periods. Airport Agent: • Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb, and operate tools and equipment such as hand trucks, carts, ramps, and tugs. • May lift, push, pull, or carry up to 300 lbs. • May work various shifts/days in a 24-hour environment. • Exposure to heights, small spaces, extreme noise, temperature, wind, and light fluctuations. • Ability to crawl in and out of small spaces and wear personal protective gear. Essential Services Provider Team Members are required to report to assigned work locations during declared national and state emergencies unless prohibited by law. Equal Opportunity Employer: Disability/Veteran Benefits Full Time Benefits: • Profit Sharing • Medical/Dental/Vision/Life/Disability Insurance • Medical Travel Reimbursement • Legal, Identity and Pet Insurance • 401K with employer match • Employee Stock Purchase Plan • Employee Assistance Program • Tuition Reimbursement • Flight Benefits • Paid vacation, holidays, and sick time Part Time Benefits: • Profit Sharing • Medical Travel Reimbursement • Legal, Identity and Pet Insurance • 401K with employer match • Employee Stock Purchase Plan • Employee Assistance Program • Tuition Reimbursement • Flight Benefits • Sick time

🏢 Summary: The Commissary Agent role supports aircraft provisioning, warehouse operations, aircraft cleaning, and safety/security tasks for scheduled and charter flights. The position requires operating airport equipment, stocking aircraft supplies, and maintaining compliance with airline and airport regulations. Candidates must be flexible with shifts, physically capable of demanding airport work, and able to complete required training. 🗂️ Requirements: High School Diploma/GED, Minimum 1 year customer service experience or related training, Authorized to work in the US, Pass criminal background check, Basic computer skills, Knowledge of general office equipment, Ability to work nights, weekends, holidays, and irregular hours, Ability to work under time constraints, Ability to complete required training, English reading, writing, and speaking skills, Minimum age of 18, Valid driver’s license, Ability to lift up to 100 lbs and push/pull up to 300 lbs 📃 Skills: Computer, Forklift, Tractors, Deicers, Tugs, Inventory, Security, Cleaning, Provisioning, Warehouse 🏢 Description: Job summary The Commissary Agent is responsible for providing aircraft provisioning for scheduled or charter services. Responsibilities include commissary duties (provisioning of aircraft), warehouse work, building of commissary carts, aircraft cleaning, security, and operations as required. Minimum Requirements: • Combination of Education and Experience will be considered. • Must be authorized to work in the US as defined by the Immigration Act of 1986. • Must pass a Criminal Background Check. • Education: High School Diploma/GED • Minimum of one (1) year Customer Service experience or equivalent related training and/or experience. • Possess basic computer skills; knowledge of general office equipment. • People oriented, highly motivated with a positive and friendly attitude. • Ability and willingness to work varied hours including nights, weekends and holidays as well as stay late for irregular operations. • Well groomed and adhere to dress code policy. • Ability to work efficiently under time constraints. • Ability and willingness to attend and successfully complete required training. • Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers. • Must be at least 18 years of age and possess a valid driver’s license. • Ability and willingness to remain in trainee status until successful completion of all practical and written curriculum upon offer of employment. Preferred Requirements • Airline industry experience. Job Duties: • Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, fork lift, push-back tractors, deicers, etc. • Enforce safety/security measures and monitor safety sensitive areas per regulatory requirements. • Stock aircraft with supplies. • Build aircraft service carts with supplies for all flights. • Handle ice and inventory supplies. • Perform security search of carts, vehicles and aircraft. • Sanitize equipment and carts. • Perform routine cleaning of commissary area. • Assist in receiving and stocking deliveries from vendors. • Ensure airline and airport regulations are followed. • Other duties as assigned. Physical Requirements The Physical Demands and Work Environment described here are representative of those that must be met to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment. • May be required to lift and/or carry up to 100 lbs. and push and/or pull up to 300 lbs. • May be required to work various shifts/days in a 24-hour environment. • Exposure to heights, confined spaces, extreme noise, temperature, wind, and light fluctuations. • Ability to wear personal protective gear. • Some travel may be required. Essential Services Provider: As a national air carrier, team members may be required to report to assigned work locations during national and state emergencies unless prohibited by local, state, or federal order. EEO Statement We welcome all individuals from varied backgrounds and experiences to apply. The company values the unique perspectives and talents that each person brings to the team. Equal Opportunity Employer: Disability/Veteran Full Time Benefits: • Profit Sharing • Medical/Dental/Vision/Life/Disability Insurance • Medical Travel Reimbursement • Legal, Identity and Pet Insurance • 401K with employer match • Employee Stock Purchase Plan • Employee Assistance Program • Tuition Reimbursement • Flight Benefits • Paid vacation, holidays, and sick time Part Time Benefits: • Profit Sharing • Medical Travel Reimbursement • Legal, Identity and Pet Insurance • 401K with employer match • Employee Stock Purchase Plan • Employee Assistance Program • Tuition Reimbursement • Flight Benefits • Sick time

🏢 Summary: Front Desk Concierge responsible for managing daily lobby operations, ensuring safety, security, and high-quality customer service within an office building. The role oversees facility opening and closing procedures, incident reporting, safety audits, and guest assistance. Requires security certification and consistent use of reporting software to maintain operational standards. 🗂️ Requirements: High School Diploma, Minimum 2 years of customer service experience, Valid driver's license without major violations, VA Unarmed Security Officer/Courier (DCJS) certification or ability to obtain within 60 days, Ability to work after hours and weekends, Ability to work through lunches as required, Experience with incident reporting and safety procedures, Proficiency in using software applications for reporting and tracking 📃 Skills: AccessControl, IncidentReporting, SafetyAuditing, Patrolling, Reporting, CustomerService, Security, Software 🏢 Description: The Concierge is responsible for the daily management of the front desk at its located office building lobby. This position delivers company, client, and customer expectations by ensuring the facility is operating in accordance with company policy and client expectations. Key Responsibilities - Provide elevator assistance and door assistance to all guests. - Provide customer service and assistance to clients, customers, and visitors. - Complete daily activity reports, access control reports, and incident reports. - Observe and report all safety concerns. - Patrol the common areas. - Oversee all day-to-day activities associated with opening, managing, and closing the facility. - Ensure the facility's safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the Safety Manual. - Resolve customer concerns escalated by front-line associates. - Complete Incident Forms and conduct incident investigations as directed by management. - Consistently and effectively use software applications necessary to record and track work. - Perform other duties as assigned. Skills, Knowledge and Expertise - High School Diploma - Minimum of 2 years' experience in a customer-service related job - Valid driver's license without major violations - Flexibility to work after hours and weekends, as needed - Flexibility to work through lunches (paid) on a consistent basis unless advance arrangements are made in accordance with division/department policies - Must be a certified security professional (VA Unarmed Security Officer/Courier, DCJS) by the state of Virginia or obtain certification within 60 days of start/transfer date - Strong problem-solving, time management, and communication skills - Exceptional oral and written communication, active listening, and organizational skills - Ability to multitask and prioritize tasks with strong attention to detail in a fast-paced environment - Ability to work independently with minimal supervision Benefits Compensation: - Competitive salary with eligibility for bonus opportunities - DC Compensation Range: $18.50—$19 USD Health and Wellness Benefits: - Medical, Dental, Vision, Life Insurance, Accident, Hospital coverage - Wellness Program - Free access to onsite fitness center at most locations - Discounted gym membership - Short Term and Long Term Disability plans at no cost - Paid Time Off: Vacation, Sick, Personal Days, Volunteer Time, Company Holidays Retirement Planning: - 401k Match Career Development: - Opportunities for advancement - Tuition Reimbursement and Professional Development funds

🏢 Summary: Opportunity for a concierge to deliver high-level customer service in a residential community, acting as the primary point of contact for residents and visitors. The role focuses on front desk operations, access control, amenity coordination, and maintaining a welcoming, professional environment. Ideal for candidates with strong service experience and proficiency in Microsoft Office. 🗂️ Requirements: High School Diploma or GED, Strong customer service background, Minimum 1 year concierge or high-end customer service experience, Ability to work weekends, Ability to work holidays, Proficiency in Microsoft Office (Outlook, Word, Excel), Exceptional oral and written communication skills, Ability to multitask and prioritize tasks, Ability to work independently with minimal supervision 📃 Skills: Outlook, Word, Excel, MicrosoftOffice 🏢 Description: Job Overview Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident's needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you'll be the friendly, reliable presence our residents depend on. Key Responsibilities - Provide Class "A" customer service – building a good rapport with tenants and going above and beyond whenever possible - Meet and greet all visitors such as tenants, guests and prospects - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) - Respond to tenant questions and complaints in a timely manner - Ensure that only authorized individuals enter the building - Manage incoming phone calls and direct them to the appropriate destination - Coordinate reservation for amenity space, loading elevators and loading dock - Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed - Work scheduled shifts - Perform other duties as needed Qualifications - High School Diploma or equivalent (GED) - Strong customer service background - 1 year of concierge or high-end customer service experience is preferred - Must be able to work weekends - Ability to work holidays required; flexibility to pick up additional shifts as needed - Proficient in Microsoft Office, particularly Outlook, Word and Excel - Outgoing personality with ability to relate to diverse group of people - Self-motivated and high energy - Strong problem-solving skills - Strong sense of urgency - Highly credible and trustworthy, operating with a high degree of integrity - Ability to hold oneself and others accountable and strive for excellence - Positive, can-do attitude with focus on growth and innovation - Customer-focused and results-oriented - Desire to continuously learn and develop - Exceptional oral and written communication skills - Ability to work well in a team and establish good working relationships - Ability to multitask and prioritize tasks with strong attention to detail - Self-directed and able to work independently with minimal supervision Benefits Compensation: - Competitive salary with bonus potential - Generous benefit package: Medical, Dental, Vision, 401K match, Life Insurance Career Development: - Opportunities for advancement within an expanding portfolio - Annual professional development funds Employee Perks (to name a few): - Housing discount - Commuter benefits - Free parking and EV charging - Parental leave program - Friendly work environment that values collaboration *Note: Benefits vary depending on the function of your role.

🏢 Summary: Area Sales Operations Manager role overseeing regional terminal, agency, and ticket sales operations across the Southern U.S. Focuses on driving sales growth, managing reseller partnerships, optimizing customer experience, and supporting infrastructure development through a data-driven operational approach. Requires frequent regional travel and proficiency with sales and operational tracking tools. 🗂️ Requirements: Experience managing sales or operations across multiple locations, Ability to travel frequently (50-75%), Strong written and verbal communication skills, Strong organizational and multitasking abilities, Problem-solving and decision-making skills, Proficiency with Microsoft Office Suite, Familiarity with Salesforce, Ability to manage reseller relationships and contract negotiations, Ability to drive KPIs and operational improvements 📃 Skills: Salesforce, Microsoft, Excel, PowerPoint, Word, KPIs 🏢 Description: At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As an Area Sales Operations Manager, you will oversee sales locations in the Southern Region, ensuring strong customer experience standards and business growth. This role requires a strategic, data-driven approach to managing terminal operations, agency partnerships, and direct sales channels. This position is open to candidates residing in GA, FL, AL, MS, SC, AR, LA, TN, KY, NC. About the Role - Oversee sales locations across terminals, agencies, and ticket vending machines, ensuring efficient operations and strong customer experience - Evaluate cost-to-sell metrics and execute growth strategies to drive sales performance - Lead contract negotiations and manage reseller relationships, ensuring compliance with policies and agreements - Manage agency onboarding, training, and ongoing development to maintain successful offline sales channels - Conduct site assessments for infrastructure, branding, security, and facilities management, escalating concerns as needed - Collaborate with Government Affairs and Infrastructure teams to identify new sales locations and optimize subsidy and bus stop development - Travel frequently (50-75%) to oversee regional operations, conduct audits, and foster strong partnerships About You - Excellent written and verbal communication skills with the ability to engage at various levels of management - Highly organized, detail-oriented, and able to multitask in a fast-paced environment - Strong problem-solving and decision-making skills, ensuring efficiency and compliance - Experience with bus terminal operations is preferred but not required - Proficiency in Microsoft Office Suite and familiarity with Salesforce for data tracking and process optimization - A proactive approach to improving regional operations, driving KPIs, and mitigating risks What We Offer - Comprehensive Wellness Coverage – Competitive Medical, Vision, and Dental plans, including multiple FSAs (Health and Dependent Care) - 401(k) Matching – 401(k) plan with up to 4% company matching contributions - Flexible Time Off – Take time off when you need it, as you need it, subject to business needs and manager approval - Paid Parental Leave – 8 weeks of fully paid leave to support new parents and growing families - Company Paid Life Insurance – Basic company-paid life insurance equal to your annual salary - Lifestyle Spending Account – Receive up to $600 per year for eligible lifestyle-related services - Tuition Support – Up to $5,250 per year reimbursed for your continued education and development after 12 months of continuous service - 24/7 Employee Assistance Program – Free, confidential support for mental health, legal, financial, and family issues, including up to 5 free counseling sessions per year - Work from (M)Anywhere – Depending on your role, work from another location for up to 60 days per year

🏢 Summary: Seasonal part-time Bartender role at a resort environment focused on delivering high-quality beverage service and guest experiences. The position includes drink preparation, customer service, inventory support, cash handling, and compliance with alcohol service regulations. Work schedules vary based on business needs and may include weekends, holidays, and evenings. 🗂️ Requirements: 6 months to 1 year bartending or food service experience, Experience in hotel, hospitality, vacation rental, or similar industry preferred, Basic math and cash handling skills, Knowledge of POS procedures, Knowledge of inventory management and food/beverage rotation, State liquor and/or food certification where applicable, Reliable transportation, Ability to work flexible schedules including weekends and holidays, Ability to lift up to 50 pounds, Valid driver's license for positions requiring driving 📃 Skills: POS, Inventory, Cashhandling, Bartending, Mixology, Hospitality, Foodservice 🏢 Description: About the Company We're a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day. Work with Vacasa, a Casago Company this Summer season! Are you a skilled bartender who excels in fast-paced food and beverage environments where exceptional customer service is a must? We'd love to have you as a Bartender! In this role, you'll provide top-tier beverage service to our guests and play an important role in creating memorable experiences for everyone at our resort. This is a seasonal position. Employment dates begin as soon as 05/15/2026 and work through end of season on or around 10/31/2026. As a part-time, seasonal position, exact schedule and hours are varied based on the needs of the business and may fluctuate from one week to the next. Compensation $6.50 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location. Essential Job Functions • Mix and serve drinks according to recipes, create new cocktails, and ensure the quality and presentation of each drink. • Greet guests, take orders, provide recommendations, and address any customer concerns or inquiries. • Stock and organize bar supplies, cleaning the bar area, washing glassware, and ensuring a safe and sanitary environment. • Assistant with monitoring inventory levels, ordering supplies, and tracking inventory to minimize waste and ensure adequate stock. • Process payments, handle cash transactions, and reconcile cash drawers. • Adhere to all relevant regulations, including age verification and responsible alcohol service. Skills + Qualifications • Experience working in hotel, hospitality, vacation or similar industry is highly preferred. • Minimum 6 months to 1 years experience as a bartender or similar position within the food service industry. • Basic math abilities and experience with cash handling and point of sale procedures. • Basic knowledge of inventory and safe rotation of food and beverage. • State specific liquor and / or food certificate where applicable. • Dependable and prepared. • Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. • Comfortable talking to people online or in person and sharing information clearly. Workplace Environment + Physical Requirements • Work may take place indoors or outdoors in resort bars, restaurants, pool service areas, and varying weather conditions. • Shifts may include early mornings, evenings, weekends, and holidays. • Reliable transportation required. • Ability to move freely and lift up to 50 pounds without assistance. Benefits + Perks • Health/dental/vision insurance based on hours worked • Employer sponsored and voluntary supplemental benefits based on hours worked • 401K retirement savings plan with immediate 100% company match on the first 4% contributed • Health and dependent care flexible spending accounts based on hours worked • Paid vacation and sick time • Employee Assistance Program (EAP) • Employee discounts • Part-time, seasonal, and intermittent employees may not be eligible for benefits during initial employment review period. Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Some positions may require driving a personal or company vehicle for work purposes. Employment may be contingent upon successful completion of a background check and/or OFAC screening.

🏢 Summary: Area Manager role overseeing regional sales locations, terminal operations, agency partnerships, and offline sales channels across the Southern Region. The position focuses on driving sales growth, managing reseller relationships, conducting site assessments, and optimizing customer experience through a strategic, data-driven approach. Frequent regional travel is required to support operations, audits, and partnership development. 🗂️ Requirements: Experience managing sales locations or regional operations, Ability to oversee terminal operations and customer experience standards, Experience with contract negotiations and reseller relationship management, Ability to manage agency onboarding and training, Proficiency in Microsoft Office, Familiarity with Salesforce, Strong problem-solving and decision-making skills, Ability to travel 50-75%, Strong written and verbal communication skills, Ability to manage KPIs, compliance, and operational risks 📃 Skills: Salesforce, Microsoft, Excel, PowerPoint, Word, KPIs 🏢 Description: At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As an Area Manager at Flix you will oversee sales locations in the Southern Region, ensuring strong customer experience standards and business growth. This role requires a strategic, data-driven approach to managing terminal operations, agency partnerships, and direct sales channels. This position is open to candidates residing in GA, FL, AL, MS, SC, AR, LA, TN, KY, NC. About the Role - Oversee sales locations across terminals, agencies, and ticket vending machines, ensuring efficient operations and strong customer experience - Evaluate cost-to-sell metrics and execute growth strategies to drive sales performance - Lead contract negotiations and manage reseller relationships, ensuring compliance with policies and agreements - Manage agency onboarding, training, and ongoing development to maintain successful offline sales channels - Conduct site assessments for infrastructure, branding, security, and facilities management, escalating concerns as needed - Collaborate with Government Affairs and Infrastructure teams to identify new sales locations and optimize subsidy and bus stop development - Travel frequently (50-75%) to oversee regional operations, conduct audits, and foster strong partnerships About You - Excellent written and verbal communication skills with the ability to engage at various levels of management - Highly organized, detail-oriented, and able to multitask in a fast-paced environment - Strong problem-solving and decision-making skills, ensuring efficiency and compliance - Experience with bus terminal operations is preferred but not required - Proficiency in Microsoft Office Suite and familiarity with Salesforce for data tracking and process optimization - A proactive approach to improving regional operations, driving KPIs, and mitigating risks What We Offer - Comprehensive Wellness Coverage – Competitive Medical, Vision, and Dental plans, including multiple FSAs (Health and Dependent Care) - 401(k) Matching – 401(k) plan with up to 4% company matching contributions - Flexible Time Off – Take time off when you need it, as you need it, subject to business needs and manager approval - Paid Parental Leave – 8 weeks of fully paid leave to support new parents and growing families - Company Paid Life Insurance – Basic company-paid life insurance equal to your annual salary - Lifestyle Spending Account – Receive up to $600 per year for eligible lifestyle-related services - Tuition Support – Up to $5,250 per year reimbursed for your continued education and development after 12 months of continuous service - 24/7 Employee Assistance Program – Free, confidential support for mental health, legal, financial, and family issues, including up to 5 free counseling sessions per year - Work from (M)Anywhere – Depending on your role, work from another location for up to 60 days per year