Trade Desk Representative

🏢 Summary: Remote Technical Support Representative role providing phone, chat, and email support for a SaaS student housing platform, troubleshooting technical issues and resolving customer inquiries. The position focuses on high-quality service, cross-functional collaboration, and effective problem-solving in a fast-paced environment. Standard schedule is 8AM–5PM Mountain Time with minimal travel. 🗂️ Requirements: 1+ years customer service experience in call center, software support, or technical support, High School Diploma or GED, Strong verbal communication skills, Strong written communication skills, Ability to manage multiple customer interactions in fast-paced environment, Strong troubleshooting abilities, Analytical and problem-solving skills 📃 Skills: SQL, Salesforce, HubSpot, CRM, SaaS, RemoteSupport, ScreenSharing 🏢 Description: The Role StarRez is seeking a Technical Support Representative to serve as a key point of contact for customers needing technical assistance and product support. You will handle customer inquiries across phone, chat, and email channels while delivering a high level of service with professionalism, confidence, and empathy. In this role, you will troubleshoot technical issues, guide customers through solutions, and collaborate with internal teams to ensure successful resolution of customer concerns. You will work in a fast-paced support environment, communicate clearly, and use critical thinking skills to solve complex problems while creating a positive customer experience. Role Specifics Work Location: Remote (US) Travel: Less than 5% (may vary based on business needs) Reporting Structure: Reports to the Team Lead, Customer Support Schedule: 8AM–5PM Mountain Time What You Will Own - Deliver exceptional customer support and technical issue resolution via phone, email, and chat - Manage customer inquiries and escalations through successful resolution, including internal, external, and executive escalations - Meet established performance objectives related to call quality, customer satisfaction, and case handling - Utilize critical thinking and problem-solving skills to analyze issues and provide effective solutions - Communicate proactively with customers by setting expectations and providing timely follow-up - Partner cross-functionally with colleagues to resolve client issues efficiently and effectively - Facilitate screen-sharing and remote troubleshooting sessions to assist customers with product-related concerns - Support additional projects and responsibilities as needed based on business priorities Required Qualifications - 1+ years of customer service experience, preferably in a call center, software support, or technical support environment - High School Diploma or GED - Strong verbal and written communication skills - Ability to manage multiple customer interactions in a fast-paced environment - Strong troubleshooting, analytical, and problem-solving abilities Preferred Qualifications - Associate or Bachelor's degree - Experience using CRM platforms such as Salesforce, HubSpot, or similar systems - Basic SQL knowledge and ability to write queries - Experience supporting SaaS or software-based products Reasons to Join the Team - Opportunity to be part of a well-established, high-performance company - Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members - Supportive team environment with emphasis on learning and development opportunities - Collaborative culture focused on innovation and continuous improvement

🏢 Summary: Sales Support Representative role focused on managing customer orders, supporting the sales cycle, maintaining vendor and customer relationships, and identifying add-on sales opportunities. The position combines administrative sales support with customer service and product sourcing responsibilities in the IT industry. 🗂️ Requirements: 1+ years of sales or customer service experience, Knowledge of computers and networking, Knowledge of the IT industry, Proficiency with Microsoft Office, Strong communication and phone skills, Ability to prioritize and multitask, Team-oriented attitude 📃 Skills: Microsoft, Office, Networking, IT, Salesforce 🏢 Description: Overview As a Sales Support Representative, you are responsible for generating new business while managing and growing the activity of existing customers. You will manage the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team. Your Impact The essential functions of this position include: - Accurately place orders into the system from customer-issued PO's - Follow-up on orders to ensure their successful delivery within customer expectations - Lead open order management, ensuring that open orders are delivered to the customer expediently and accurately - Confirm that all invoicing activity is taking place in a timely and accurate manner - Take a proactive role with problem resolution at the customer and supplier levels - Learn about the programs available at major vendor suppliers in order to source products via the most advantageous price - Assist customers with returns issues, order inquiries, and other requests for information - Develop successful relationships with sales, vendors, and internal departments - Assist with quoting - Offer add-on opportunities to customers such as warranty uplifts, service agreements, accessories, or supplies - Use proper decorum in all communications with customers both internal and external - Projects and additional responsibilities as needed or assigned Qualifications - Bachelor's degree preferred - 1+ years of sales or customer service experience - Knowledge of computers/networking and the IT industry as a whole - Excellent communication and phone skills - Ability to prioritize and multitask - Team player with a positive attitude - Knowledge of Microsoft Office suite products Position Specifics The initial base salary range for this position is expected to be between $19.23 and $24.04 hourly. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. Compensation may also include commissions and discretionary bonuses. Benefits may include medical, financial, and other programs such as 401(k) eligibility, employee stock purchase program, vacation, sick time, and personal leave. If hired, the employee will be in an at-will position and the company reserves the right to modify compensation programs based on performance and market factors. Corporate Values - Respectful communication and cooperation - Teamwork and employee participation - Work/life balance support - Embracing communities Commitment to Diversity, Inclusion and Belonging The employer is an equal opportunity employer and fosters a culture of diversity and inclusion. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws. This job description serves as a guide and is not an employment contract.

🏢 Summary: Onsite Business Development Representative role focused on driving outbound sales growth for a SaaS platform serving automotive repair shops. The position involves high-volume prospecting, delivering product demos, qualifying opportunities, and managing pipeline activity in a CRM. Compensation includes base salary plus commission with strong benefits and potential hybrid flexibility after onboarding. 🗂️ Requirements: 1+ years outbound sales or business development experience, Proven record of meeting or exceeding sales quotas, Experience with phone-based outreach, Experience conducting product demos and consultations, Ability to work onsite 5 days per week in Waltham, MA 📃 Skills: SaaS, CRM, HubSpot, Salesforce, Outbound, Prospecting, Pipeline, Forecasting 🏢 Description: About the Role We're looking for a Business Development Representative to help build and scale our outbound motion. This role focuses on uncovering new business opportunities, facilitating product demos, and guiding customers through a streamlined sales process. This is a high-volume, outbound-focused position. You will create opportunities from scratch, navigate organizations, and develop messaging that resonates with small business owners and operators in blue-collar industries. Work Model & Compensation Onsite 5 days per week in Waltham, MA, with potential for a hybrid schedule after 3 months. Compensation: $90,000 OTE ($60,000 base salary + commission). You Will - Conduct a high volume of calls and outbound outreach to identify and engage decision-makers and economic buyers - Develop deep product knowledge to effectively communicate value during online product demos - Use a consultative sales approach to understand prospect needs and tailor presentations - Maintain accurate records of sales activities and customer interactions in CRM systems - Qualify opportunities and collaborate with the sales team on deal strategy and progression You Have Must Have: - 1+ years of outbound sales or business development experience - Proven track record of meeting or exceeding sales quotas and activity metrics - Excellent verbal and written communication skills, especially in phone-based outreach - Experience conducting product demonstrations and consultations - Ability to commute to the Waltham, MA office Nice to Have: - Experience in automotive, home services, or blue-collar industries - Experience selling SaaS or working in a high-growth startup - Experience using CRM tools such as HubSpot or Salesforce Interview Process - Initial Screen (Lead Recruiter) - Hiring Manager Interview (Head of Sales) - Leadership Interview (CRO) - Reference Checks - Completion of Wonderlic Assessment Benefits - 100% employer-paid medical insurance - Flexible PTO with 15-day minimum - Equity package - Generous parental leave - 401(k) - Growth and learning stipend - WFH equipment for home setup - Collaborative, high-ownership culture with career development opportunities

🏢 Summary: Onsite Business Development Representative role focused on driving outbound growth, generating new business opportunities, and delivering SaaS product demos to small business owners in the automotive repair industry. The position requires high-volume prospecting, consultative selling, and CRM-based pipeline management. Compensation includes base salary plus commission with opportunities for growth and hybrid flexibility after initial tenure. 🗂️ Requirements: 1+ years outbound sales or business development experience, Proven record of meeting or exceeding sales quotas, Experience with high-volume outbound prospecting, Experience conducting product demonstrations, Excellent verbal and written communication skills, Ability to manage pipeline using CRM tools, Ability to work onsite in Waltham, MA 📃 Skills: SaaS, CRM, HubSpot, Salesforce, Prospecting, Outbound, Pipeline, Forecasting, ProductDemos 🏢 Description: About the Role We're looking for a Business Development Representative to help build and scale our outbound motion. This role is focused on uncovering new business opportunities, facilitating product demos, and guiding customers through a streamlined sales process. This is not a passive, inbound role. You will be expected to create opportunities from scratch, navigate organizations, and develop messaging that resonates with small business owners and operators in blue-collar industries. The role is 5x a week onsite in Waltham, MA, with potential for a hybrid schedule after 3 months. Compensation: $90k OTE ($60,000 base salary + commission) You Will - Drive outbound growth by conducting a high volume of calls and outreach to identify and engage decision-makers and economic buyers - Develop a deep understanding of the SaaS product and its features to effectively communicate value during online product demos - Use a consultative sales approach to understand prospect needs and tailor presentations - Maintain accurate records of sales activities and customer interactions in the CRM for forecasting - Qualify opportunities and collaborate with the sales team on deal progression You Have Must Have: - 1+ years of sales experience in outbound prospecting or business development - Proven track record of meeting or exceeding sales quotas and activity metrics - Excellent verbal and written communication skills with comfort in phone-based outreach - Experience performing product demonstrations and consultations - Ability to commute to the Waltham, MA office Nice to Have: - Experience in automotive, home services, or blue-collar industries - Experience selling SaaS or working in a high-growth startup - Experience using CRM tools such as HubSpot or Salesforce Interview Process - Initial Screen (30 min) - Hiring Manager Interview (30 min) - Leadership Interview (30 min) - Reference Checks - Completion of the Wonderlic Assessment (20–30 min) We Offer - 100% employer-paid medical insurance - Flexible PTO with a 15-day minimum - Equity package - Generous parental leave - 401(k) - Growth and learning stipend - WFH equipment for home setup - Collaborative culture with career development opportunities

🏢 Summary: Performance-driven Sales Development Representative role focused on generating and qualifying pipeline within the manufacturing sector. The position drives outbound prospecting, manages inbound leads, and collaborates with Sales and Marketing to convert interest into qualified meetings. This role offers clear impact on revenue growth and strong commission potential. 🗂️ Requirements: 1–2 years in outbound sales or business development, Proven achievement of activity and pipeline KPIs, Experience communicating with Director, VP, and C-level stakeholders, Experience in structured sales environment, Ability to work in fast-paced, high-growth environment, Strong CRM management and activity tracking discipline 📃 Skills: HubSpot, Salesforce, LinkedIn, ZoomInfo, CRM, Prospecting, Outreach, Pipeline, LeadGeneration 🏢 Description: About the Role: As a Sales Development Representative, you will serve as the front line of pipeline generation. You will identify, engage, and qualify manufacturing prospects, helping translate market interest into meaningful sales conversations. This is a high-visibility, performance-driven role with clear impact on company growth, working closely with Sales and Marketing to drive top-of-funnel momentum. Responsibilities: - Identify and prospect target manufacturing accounts across SMB, mid-market, and enterprise segments - Generate marketing qualified leads and schedule meetings for Account Executives - Follow up on inbound interest from form submissions, webinars, trade shows, and campaigns - Build outbound prospecting lists and execute multi-channel outreach via phone, email, and social platforms - Monitor website engagement and identify high-intent prospects for proactive outreach - Create and test outreach sequences to improve response and conversion rates - Leverage tools including HubSpot, Salesforce, LinkedIn, and ZoomInfo to manage outreach and pipeline - Collaborate closely with Sales and Marketing to align messaging and improve campaign effectiveness - Maintain disciplined activity tracking and CRM hygiene Qualifications: - 1–2 years of success in a structured outbound sales or business development environment - Demonstrated ability to meet or exceed activity and pipeline KPIs - Comfort communicating with Director, VP, and C-level stakeholders via phone and email - Process-oriented mindset with strong attention to detail - Ability to operate effectively in a fast-paced, high-growth environment - Strong internal motivation and desire to build a long-term sales career - Collaborative team player with a competitive drive Bonus: - Experience selling into industrial automation, manufacturing, or other B2B industrial environments Total Rewards: - Equity participation through stock option program - Competitive and uncapped commission structure - Comprehensive medical, dental, and vision insurance (99% employee premium coverage, 75% dependent coverage) - FSA and DCFSA, life insurance, short-term and long-term disability (employer-paid) - Employee Assistance Program (EAP) - Up to 12 weeks paid parental leave - Company-sponsored 401(k) - Home office stipend for remote and hybrid employees - Monthly cell phone reimbursement - Flexible paid time off policy Compensation Range: $55,000—$65,000 USD

🏢 Summary: Onsite Sales Development Representative role focused on driving outbound growth, generating new business opportunities, and delivering SaaS product demos to small business owners in the automotive repair industry. The position requires high-volume prospecting, consultative selling, and disciplined CRM pipeline management. Compensation includes base salary plus commission with opportunities for growth and hybrid flexibility after tenure. 🗂️ Requirements: 1+ years outbound sales or business development experience, Proven record of meeting or exceeding sales quotas, Experience with phone-based outreach and high-volume prospecting, Experience conducting product demos and sales presentations, Ability to work onsite 5 days per week in Waltham, MA 📃 Skills: SaaS, CRM, HubSpot, Salesforce, Prospecting, Outbound, Pipeline, Forecasting, Demos 🏢 Description: About the Role We're looking for a Sales Development Representative to help build and scale our outbound motion. This role is focused on uncovering new business opportunities, facilitating product demos, and guiding customers through a streamlined sales process. This is not a passive, inbound role. You will be expected to create opportunities from scratch, navigate organizations, and develop messaging that resonates with small business owners and operators in blue-collar industries. This role is 5x a week onsite in Waltham, MA, with potential for a hybrid schedule after 6 months. Compensation: $90k OTE ($60,000 base salary + commission) You Will - Drive Outbound Growth: Conduct a high volume of calls and outreach to identify and engage decision-makers and economic buyers. - Master the Product: Develop a deep understanding of the SaaS product and its features to effectively communicate value during online product demos. - Consultative Selling: Understand prospects' needs and tailor presentations to their specific pain points. - Pipeline Management: Maintain accurate records of sales activities and customer interactions in the CRM to ensure forecasting accuracy. - Partner for Success: Qualify opportunities and collaborate with the broader sales team on strategy and deal progression. You Have Must Have: - 1+ years of sales experience in outbound prospecting or business development. - Proven track record of meeting or exceeding sales quotas and activity metrics. - Excellent verbal and written communication skills with comfort in phone-based outreach. - Experience performing product demonstrations and consultations. - Ability to commute to the Waltham, MA office. Nice to Have: - Familiarity with the automotive industry, home services, or blue-collar sectors. - Experience selling software or working in a high-growth startup environment. - Experience using CRM tools (like HubSpot or Salesforce) to manage opportunities. Interview Process - Initial Screen (Lead Recruiter) - 30 min - Hiring Manager Interview (Sales Manager) - 45 min - Leadership Interview (CRO) - 30 min - Reference Checks - Completion of the Wonderlic Assessment (20–30 min) We Offer - 100% employer-paid medical insurance - Flexible PTO with a 15-day minimum - Equity package - Generous Parental Leave - 401(k) - Growth & Learning Stipend - WFH Equipment (for home setup) - Collaborative culture with career development opportunities We align our mission of transforming the auto repair experience with opportunities for growth, innovation, and excellence. The hiring process looks beyond credentials and welcomes applicants from diverse backgrounds.

🏢 Summary: Full-time onsite Client Services Associate role supporting mailroom operations, office services, inventory management, hospitality, and reception functions in a fast-paced workplace environment. The position focuses on maintaining smooth daily operations, handling shipping and receiving tasks, supporting meeting spaces, and delivering professional customer service. 🗂️ Requirements: High School Diploma or equivalent, 1+ year experience in customer service, office support, or similar role, Strong communication skills, Strong multitasking skills, Ability to learn new systems and processes, Professional appearance and demeanor, Ability to lift and move 40–60 lbs, Ability to operate common office equipment 📃 Skills: Mailroom, Logistics, Inventory, Shipping, Receiving, Reception, Hospitality, Printers, Warehouse, Tracking 🏢 Description: Client Services Associate We're hiring! If you're a people-focused, detail-oriented professional who enjoys keeping an office running smoothly, this role is for you. We're seeking a Client Services Associate to support daily operations, deliver exceptional service, and create a welcoming experience for employees and visitors. Quick Facts - Full-time onsite role - Compensation range: $18–$20 USD About the Role As a Client Services Associate, you'll handle mail and package operations, support office supplies and shipping and receiving, organize supply inventories and equipment management, assist with meeting room setups, and provide hospitality and occasional reception coverage. This position is ideal for someone who excels in a fast-paced environment, loves helping others, and takes pride in maintaining a polished, organized workspace. What You'll Do Mailroom Operations - Receive, sort, and distribute all inbound mail and packages - Process outbound mail, shipments, and tracking documentation - Maintain accurate chain-of-custody records - Notify employees of incoming deliveries and coordinate pickup Warehouse & Logistics - Perform shipping and receiving tasks for supplies, materials, and equipment - Verify packing slips, inspect shipments, and report discrepancies - Organize and maintain warehouse areas for cleanliness and efficiency - Load/unload items using proper safety techniques Office Operations - Monitor and restock office supplies - Ensure printers/MFDs are functional and stocked - Keep the Business Service Center neat and organized - Submit and follow up on work orders Inventory & Supplies - Monitor stock levels of office and warehouse supplies - Replenish inventory and support ordering when needed - Keep storage areas neat and labeled for easy access Hospitality & Facilities Support - Set up meeting and conference rooms - Support pantry, barista, or kitchen areas - Perform light cleaning and maintenance tasks - Assist with internal office moves Reception & Customer Support - Provide backup front desk/reception coverage - Deliver friendly, professional service to employees and guests - Handle sensitive or urgent requests with discretion What You Bring - High School Diploma or equivalent - 1+ year of experience in customer service, office support, or similar preferred - Strong communication and multitasking skills - A proactive, solutions-oriented mindset - Comfort learning new systems and processes - Professional appearance and demeanor Physical Requirements - Ability to lift/move 40–60 lbs - Frequent walking, bending, standing, and light manual activity - Ability to operate common office equipment Why You'll Love Working With Us - Supportive team culture - Opportunities to learn and grow - A role with high visibility and daily impact - A chance to be the go-to person who keeps everything running smoothly Benefits - Medical, Dental, Vision - HCFSA, DCFSA, HSA - Commuter Transit and Parking - Supplemental Life Insurance - Accident Insurance - Critical Illness - Hospital Indemnity - Legal Program - Identity Theft Protection - Pet Discounts and Pet Insurance - Group Home and Auto Insurance - Employee Assistance Program - Short Term Disability - Life Insurance - Education Discounts - 401k with matching - Entertainment Discounts - Paid Time Off

🏢 Summary: Entry-level retail position focused on cash handling and customer service within a money transfer store. The role involves managing daily transactions, supporting clients, and handling sales tasks in a fast-paced environment. Offers competitive pay, health benefits, and opportunities for internal growth. 🗂️ Requirements: High School Diploma or equivalent, Minimum 1 year cash-handling experience, Experience with Microsoft Excel and computer applications, Fluent in Spanish and English (written and oral), Ability to work independently, Flexibility to work nights and weekends, Strong customer service and problem-solving skills 📃 Skills: Excel, CashHandling, CustomerService, Sales, ComputerApplications 🏢 Description: You Will In charge of all the cash handling. Provide Customer Service to all our clients. Calculate daily store transactions. Multitask on sales responsibilities. Education and/or Experience Minimum High School Diploma or equivalent Superior customer service and problem solving skills Minimum one year experience in cash-handling environment Experience with Microsoft Excel Software and relevant computer applications Excellent written and oral communication skills in Spanish and English a must Ability to work independently Flexibility in work schedule (nights, weekends) Our Perks Competitive base salary. Free Employee Dental and Vision benefits. Medical benefits and 401K plan available. Employee Discounted Marketplace. We celebrate successes and reward our people for their hard work every day. We promote from within. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. You choose where you want to go; we help you get there. New York pay range $17—$17 USD

🏢 Summary: Senior Technical Client Services Specialist responsible for leading a team supporting the Nasdaq/AxiomSL ControllerView platform, managing client relationships, and overseeing system upgrades and issue resolution. The role combines technical expertise with team leadership to deliver high-quality client support across regions. Position is hybrid-based in Wroclaw with focus on complex system deployments and database-driven environments. 🗂️ Requirements: Proven experience in software engineering or software analyst role, Experience leading or mentoring technical teams, Strong knowledge of relational databases, Ability to manage system upgrades, deployments, and UAT support, Experience troubleshooting complex technical issues, Fluency in English 📃 Skills: Oracle, PostgreSQL, SQL, Java, Python, R, ControllerView 🏢 Description: As a Senior Technical Client Services Specialist reporting to Director - Client Managed Services, you’ll play a critical role in enhancing client experiences, and enabling global growth. You’ll thrive in this position if you’re collaborative, data-driven, have a global mindset , and bring a passion for technology to a fast-paced, high-impact environment. Key Responsibilities: Lead, mentor, and develop a high-performing team specializing in the Nasdaq/AxiomSL ControllerView platform. Establish the Polish team as a trusted offshore knowledge hub supporting multiple regions. Build and maintain strong, trust-based relationships with clients across portfolios. Oversee system upgrades, deployments, and quality assurance activities, including integration, regression, and UAT support. Troubleshoot and resolve complex client issues, ensuring timely and effective service delivery. Required Qualifications: Proven years in a software engineering or software analyst role. Leadership skills, good interpersonal and communication skills. Solid understanding of relational database technologies (Oracle, PostgreS, SQL). Excellent interpersonal and communication skills. Fluency in English (spoken and written). Preferred Qualifications: Proficiency in Databases, Java; knowledge of R or Python. ControllerView knowledge. This position will be located in Wroclaw, Poland and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates. Benefits & Rewards: We offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work. The annual gross base pay for this role is zł146,000 - zł285,000. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits: Competitive base salary Annual bonus Annual equity grant Employee Stock Purchase Plan offering discounted company shares Pension plan PPK 6 additional days off per year Extra vacation time based on tenure Work from (almost) anywhere – up to 20 days/year Paid time off to volunteer Health insurance 24/7 mental health support for you and your family Global mentoring program Unlimited access to e-learning platforms Hybrid work setup Modern and comfortable office work environment with fresh fruit, snacks, and weekly fika breaks At Nasdaq, we use a structured job and career framework to make sure growth opportunities are clear and fair. The pay range you see reflects the full salary band for this job level, including room for progression over time. The actual offer will depend on factors like your skills, experience, qualifications, and location, and will fall within a portion of the posted range that’s appropriate for this role. Come as You Are Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

🏢 Summary: Temporary remote medical claims processor role supporting the World Trade Center Health Program through November, with potential follow-on work. The position focuses on reviewing, adjudicating, and processing complex medical claims while ensuring compliance with healthcare regulations and program policies. Candidates must have extensive medical claims processing experience, coding knowledge, and the ability to manage high claim volumes accurately. 🗂️ Requirements: High school diploma or equivalent, 5+ years of medical claims processing experience, Experience with professional, facility, complex, and high-dollar claims, Knowledge of ICD-10 coding, Knowledge of CPT coding, Knowledge of HCPCS coding, Understanding of medical terminology and insurance procedures, Ability to interpret insurance policies and government regulations, Proficiency with Microsoft Office Suite, Experience with claim denial resolution and appeals, Ability to manage high claim volumes, Strong attention to detail and accuracy, Ability to work independently and in a team, Availability to work Monday–Friday, 8 AM–5 PM EST 📃 Skills: ICD-10, CPT, HCPCS, HIPAA, Excel, Word, Outlook 🏢 Description: This role is Temp thru November with a chance for follow-on work. Become an integral part of a dedicated team supporting the World Trade Center Health Program. In this role, you will leverage your strong attention to detail and commitment to accuracy in processing complex medical claims. Work Schedule Remote Monday through Friday, 8:30 AM to 5:00 PM EST Must be able to work 8am - 5pm Eastern Standard Time Responsibilities Claims Review and Processing - Analyze and process a variety of complex medical claims in accordance with program policies and procedures, ensuring accuracy and compliance. Critical Analysis - Adjudicate claims according to program guidelines, applying critical thinking skills to navigate complex scenarios. Timely Processing - Ensure prompt claims processing to meet client standards and regulatory requirements. - Identify and resolve any barriers using effective problem-solving strategies. Issue Resolution - Collaborate with internal departments to proactively resolve discrepancies and issues. - Use analytical skills to identify root causes and implement solutions. Confidentiality Maintenance - Uphold confidentiality of patient records and company information in accordance with HIPAA regulations. Detailed Record Keeping - Maintain thorough and accurate records of claims processed, denied, or requiring further investigation. Trend Monitoring - Analyze and report trends in claim issues or irregularities to management. - Assist Team Leads with reporting to contribute to continuous process improvements. Audit Participation - Engage in audits and compliance reviews to ensure adherence to internal and external regulations. - Critically evaluate and recommend process improvements when necessary. Mentoring - Mentor and train new claims processors as needed. Requirements - High school diploma or equivalent. - Minimum of five years of experience in medical claims processing, including professional and facility claims, as well as complex and high-dollar claims. - Billing experience doesn't count towards years of experience qualification. - Familiarity with ICD-10, CPT, and HCPCS coding systems. - Understanding of medical terminology, healthcare services, and insurance procedures. - Strong attention to detail and accuracy. - Ability to interpret and apply insurance program policies and government regulations effectively. - Excellent written and verbal communication skills. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook). - Ability to work independently and collaboratively within a team environment. - Commitment to ongoing education and staying current with industry standards and technology advancements. - Experience with claim denial resolution and the appeals process. - Ability to manage a high volume of claims efficiently. - Strong problem-solving capabilities and a customer service-oriented mindset. - Flexibility to adjust to the evolving needs of the client and program changes. Benefits: $20-$23/hr - 401(k) with employer matching - Health insurance - Dental insurance - Vision insurance - Life insurance - Flexible Paid Time Off (PTO) - Paid Holidays