Technical Support Representative

🏢 Summary: Remote Sales Development Representative role focused on generating pipeline through outbound prospecting in the higher education and student housing markets. The position involves researching accounts, engaging prospects via email, phone, and social channels, and qualifying opportunities for Account Executives. This is an entry-level to early-career SaaS sales opportunity with performance-based commission and growth potential. 🗂️ Requirements: Interest in sales or customer-facing roles, Strong verbal and written communication skills, Ability to make outbound calls and engage via email and social channels, Ability to work independently in a remote environment, Strong organizational skills and ability to meet deadlines, Proficiency in Microsoft Office (Excel, Word, PowerPoint), Coachability and openness to feedback, Positive and team-oriented mindset 📃 Skills: Salesforce, HubSpot, Gong, LinkedIn, Excel, Word, PowerPoint, ColdCalling, EmailOutreach, SocialMedia, AI 🏢 Description: About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform. The Role StarRez is seeking a motivated and enthusiastic Sales Development Representative (SDR). In this role, you are responsible for generating pipeline and accelerating business growth by proactively reaching out to prospects, building relationships, and identifying qualified opportunities for the sales team. You will gain foundational sales skills, hands-on coaching, and exposure to the fast-paced world of tech sales. Role Specifics Work Location: Remote, US Travel: 5% (may vary based on business needs) Compensation Structure: Base salary plus bonus/commission plan Reporting Structure: Reports to the Director, Sales Development What You Will Own - Research accounts and contacts in higher education and student property markets to understand roles, challenges, and goals - Craft and send personalized prospecting emails - Make outbound phone calls and build rapport with prospective customers - Utilize Salesforce, HubSpot, cold calling, social media, LinkedIn Sales Navigator, email, and referrals to connect with leads - Set up meetings or calls between qualified prospects and Account Executives - Understand products, solutions, value propositions, and customer pain points - Overcome objections and stay informed on competitive offerings and market trends - Collaborate with Sales, Marketing, and Enablement teams on outreach strategies and messaging - Meet or exceed monthly goals for pipeline generation, bookings sourced, and outreach activity - Report progress to Sales leadership through updates and meetings - Identify opportunities to improve tools and refine workflows - Continuously experiment with new outreach tactics to drive performance Required Qualifications - Interest in sales or customer-facing roles - Strong verbal and written communication skills - Comfortable making outbound calls and engaging via email and social channels - Self-motivated and able to work independently in a remote setting - Strong organizational skills and ability to manage priorities and meet deadlines - Proficient in Microsoft Office (Excel, Word, PowerPoint) - Coachable and open to feedback - Positive attitude and team-oriented mindset Preferred Qualifications - Experience in higher education or student housing environments - 1+ year in B2B sales, cold calling, or lead generation - Familiarity with Salesforce, HubSpot, and/or Gong - Exposure to StarRez software or similar platforms - Understanding of the student lifecycle or PropTech industry - Experience using LinkedIn Sales Navigator or sales engagement tools - Experience leveraging AI-powered tools to enhance prospecting and outreach - Desire to grow a career in SaaS sales Benefits - Base salary of $65,000 USD plus bonus/commission eligibility - Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members - Supportive team environment with emphasis on learning and development opportunities

🏢 Summary: Senior Product Manager role owning the Resident Intake & Retention product domain end-to-end, from vision and strategy to roadmap execution and performance. Responsible for driving measurable outcomes across acquisition, conversion, retention, and revenue in a B2B SaaS environment. Partners cross-functionally to deliver data-driven, commercially impactful product results. 🗂️ Requirements: 5+ years product management experience in B2B SaaS, End-to-end product lifecycle ownership, Experience managing products against KPIs (revenue, adoption, retention), Experience with pricing and business cases, Customer discovery and market analysis experience, Data-informed decision-making experience, Ability to collaborate with Engineering, Design, and Quality, Experience influencing cross-functional stakeholders 📃 Skills: SaaS, B2B, KPIs, Pricing, Analytics, Experimentation, Roadmapping, Strategy, Lifecycle, Research 🏢 Description: About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.The Role As Senior Product Manager of Resident Intake & Retention, you are responsible for end-to-end product management across the full lifecycle of a core product vertical - from vision and strategy through roadmap execution, launch, and ongoing performance. You will define product vision and strategy, shape the roadmap, and drive measurable outcomes across acquisition, conversion, engagement, retention, and revenue performance. You will combine deep customer and market insight with strong commercial judgment to ensure the product delivers both customer value and business impact. This is a high-ownership senior IC role with responsibility for product performance against defined KPIs, leadership of product direction within your domain, and accountability for delivery outcomes through close partnership with Product Owners, Engineering, Quality and Design. Role Specifics Work Location: Remote (US) with a strong preference for candidates able to work a hybrid-schedule out of our Denver, CO office Travel: 10% (The percentage of travel is an estimate and could vary based on business needs.) Reporting Structure: This role reports to the SVP, Product. Application Deadline: This role will accept applications on a rolling basis until filled. What You Will Own Own the product vision, strategy, and roadmap for the Resident Intake & Retention domain across the full product lifecycle Drive roadmap prioritization and trade-offs to deliver measurable impact across acquisition, conversion, retention, and revenue Own product performance against key KPIs, including revenue, adoption, usage, and customer retention Develop and evolve pricing, packaging, and value propositions to optimize business outcomes Build deep customer and market insight through ongoing research, customer engagement, and win/loss analysis Lead data-informed, hypothesis-driven product development, using experimentation and metrics to guide decisions Partner with Product Owners, Engineering, Quality, and Design to ensure clear direction, strong execution, and high-quality delivery Collaborate cross-functionally with Sales, Marketing, and Customer Success to align priorities, support positioning, and deliver customer and business value Required Qualifications 5+ years of product management experience in B2B SaaS environments Proven experience owning a product or product area across the full lifecycle Strong commercial acumen, including experience with pricing, business cases, and financial outcomes Demonstrated ability to manage products against KPIs (revenue, adoption, retention, etc.) Strong business judgment - ability to simplify complexity and focus on what matters most Deep experience in customer discovery, market analysis, and data-informed decision-making Excellent communication skills, able to engage both technical and non-technical audiences Ability to influence stakeholders and drive alignment across functions High ownership mindset with a bias toward action and results Preferred Qualifications Experience working in scale-ups or growth-stage product environments Experience working on funnel optimization, product-led growth, and partnership-driven growth Familiarity with experimentation practices and hypothesis-driven development Experience working with operational or multi-sided platforms Reasons to join our Team: Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members. A supportive team environment with emphasis on learning and development opportunities Our Promise: You will learn, grow, and be appreciated for your impact and contributions. Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. Even if you don't have all the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. US - Salary Range$130,000—$150,000 USDStarRez is an equal opportunity employer.

🏢 Summary: Senior Product Manager, Payments role responsible for end-to-end ownership of the Payments domain in a B2B SaaS platform, defining vision, strategy, and roadmap while driving measurable business outcomes. The position focuses on payment ecosystems, monetization models, KPI ownership, and cross-functional delivery across engineering, design, finance, and external partners. It requires strong expertise in payments processing, data-driven product development, and payment security compliance. 🗂️ Requirements: 5+ years product management experience, Experience in B2B SaaS, Experience in payments, fintech, or financial services, End-to-end product lifecycle ownership, Knowledge of payment ecosystems and workflows, Experience with payments pricing and monetization models, Experience managing product KPIs (revenue, adoption, conversion), Strong data analysis and metrics definition skills, Experience working with Engineering and Design teams, Knowledge of PCI DSS and payment security principles 📃 Skills: SaaS, Payments, Fintech, Gateways, Processing, Settlement, Reconciliation, Reporting, KPIs, Pricing, Monetization, Analytics, PCI-DSS 🏢 Description: About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.The Role As Senior Product Manager, Payments, you are responsible for end-to-end ownership of the Payments domain, defining the product vision, strategy, and roadmap across the full lifecycle - from vision and strategy through roadmap execution, launch, and ongoing performance. You will define product vision and strategy, shape the roadmap, and drive measurable outcomes across all StarRez products. You will combine deep customer and market insight with strong commercial judgment to ensure the product delivers both customer value and business impact. This is a high-impact, domain-building role with accountability for product performance against defined KPIs and strong influence across cross-functional teams. Working closely with Product Owners, Engineering, Design, Finance, and external partners, you will lead discovery, guide prioritization, and ensure delivery of solutions that create meaningful customer and business value. Role Specifics Work Location: Remote (US) with a strong preference for candidates able to work a hybrid-schedule out of our Denver, CO office Travel: 10% (The percentage of travel is an estimation and could vary based on business need) Reporting Structure: This roles reports to the SVP, Product. Application Deadline: This role will accept applications on a rolling basis until filled. What You Will Own Own the product vision, strategy, and roadmap for the Payments domain across products Drive roadmap prioritisation and trade-offs to deliver measurable business impact Own payments performance against key KPIs, including processing revenue, adoption, success rates, cost optimisation, and reconciliation efficiency Develop and evolve pricing, monetisation models, and partner strategies to optimise financial outcomes Build deep expertise in payment ecosystems, customer workflows, and market dynamics to inform product direction and long-term strategy Lead data-driven, hypothesis-led product development using experimentation, customer insight, and performance metrics to guide decisions Partner with Product Owners, Engineering, Quality, and Design to ensure clear direction, strong execution, and timely, high-quality delivery Work closely with our Partnerships team and external providers to expand capabilities, improve coverage, and unlock partnership-driven growth. Collaborate with Finance, Go-to-Market, Customer Operations, and external partners to align priorities, expand capabilities, and deliver business and customer value Required Qualifications 5+ years of product management experience, including experience in B2B SaaS and payments, fintech, or financial services Proven experience owning a product or product area across the full lifecycle and delivering measurable business outcomes Strong understanding of payment ecosystems, including gateways, processing, settlement, reconciliation, and reporting workflows Strong commercial acumen, with experience connecting product decisions to revenue, pricing, and business performance Experience with payments pricing, monetisation models, or revenue-sharing partnerships Experience managing products against KPIs such as revenue, adoption, conversion, and operational efficiency Strong data fluency, with the ability to define metrics, analyse performance, and inform prioritisation and decision-making Demonstrated experience leading discovery and shaping product direction through customer and market insight Experience working closely with Engineering and Design in cross-functional, distributed teams Strong communication and stakeholder management skills, with the ability to influence internal teams and external partners Working knowledge of payment security and compliance principles (e.g., PCI DSS) Preferred Qualifications Experience in higher education, property management, or student housing domains Experience supporting marketplace or multi-party payment flows Familiarity with international payments and regulatory environments (US, UK, Australia, Europe) Experience mentoring Product Owners or working within globally distributed product teams Reasons to join our Team: Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members. A supportive team environment with emphasis on learning and development opportunities Our Promise: You will learn, grow, and be appreciated for your impact and contributions. Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. US - Salary Range$130,000—$150,000 USDStarRez is an equal opportunity employer.

🏢 Summary: The Customer Support Representative role focuses on delivering technical support for a real estate and construction finance platform, serving as the first point of contact for users. The position involves troubleshooting platform issues, managing tickets, analyzing support data, and collaborating cross-functionally to improve the customer experience. It offers competitive compensation, equity, comprehensive benefits, and professional development opportunities. 🗂️ Requirements: 2+ years experience in technical support, help desk, or customer service in software or financial services, Ability to troubleshoot technical issues and communicate solutions clearly, Experience logging and managing incidents in a ticketing system, Ability to analyze support data to identify root causes, Strong knowledge of customer support processes and performance metrics, Ability to document solutions and maintain knowledge bases, Willingness to travel at least twice per year if non-local 📃 Skills: Salesforce, Zendesk, Jira, Google, Ticketing, Monitoring, Chat, Email, Phone 🏢 Description: Client Support Representative At Built, the Customer Support team serves as the first point of contact for customers seeking guidance or solutions on the platform. As a Customer Support Representative, you will deliver exceptional customer experiences while mastering construction and real estate finance technology products. You will troubleshoot issues, advocate for customers, and contribute to enhancing the overall user experience in a dynamic and supportive environment. What You'll Do - Provide timely, effective support via phone, email, and chat, troubleshooting technical issues and clearly communicating solutions. - Escalate complex issues to senior team members as needed. - Collect data using monitoring and support tools to identify root causes and drive resolutions. - Log and categorize incidents in a ticketing system to extract customer and product insights. - Document resolutions and improve internal and customer-facing knowledge bases. - Expand understanding of products, services, and tools. - Advocate for customers and provide insights to enhance their experience. - Maintain professionalism and confidentiality in customer interactions. - Meet performance metrics, including response time and customer satisfaction. - Collaborate with the team to streamline support processes and raise standards. Ideal Profile & What You'll Bring - 2+ years of experience in technical support, help desk, or customer service, preferably in software or financial services. - Strong problem-solving skills and customer-first mindset. - Ability to explain technical concepts to non-technical users. - Team-oriented attitude with respect for colleagues. - Ability to quickly learn technical systems and tools. - Process-driven and dependable approach to work. - Familiarity with Salesforce, Zendesk, Jira, and Google Suite is a plus. Compensation & Benefits - Salary range: $45,000 - $65,000 USD per year. - Equity in the form of stock options. - Medical, dental, and vision coverage. - Unlimited PTO policy. - Learning Grant program for professional development. - 401k with match and expedited vesting (US only). - Travel required at least twice per year for company-wide events if non-local, with additional travel based on business needs.

🏢 Summary: The Specialist, Property Support provides hands-on operational and project support to newly acquired and existing properties, traveling extensively to manage transitions, onboardings, and performance initiatives. This role partners with property leadership to execute timelines, train teams, implement SOPs, and ensure brand standards are met. It requires strong project management, leadership, and operational execution in fast-paced hospitality environments. 🗂️ Requirements: Bachelor's degree preferred, 2+ years experience in hospitality, retail, operations, or project management, Experience with new store or property openings, 1+ years people leadership experience, Ability to travel 75%+, Experience executing and documenting processes, Ability to manage multiple projects and deadlines, Strong verbal and written communication skills, Ability to lift and move objects up to 50 pounds, Legal authorization to work in the United States, Minimum age of 18 years 📃 Skills: Monday.com, ProjectManagement, Operations, Hospitality, SOP, FF&E, OS&E, Training, Documentation, Logistics 🏢 Description: The impact you'll have The Specialist, Property Support, will supply on-site support to newly acquired buildings and existing property operations teams by managing and executing on timelines, budgets, and projects. This role serves as an extension of the property leadership team, providing leadership and people-related support during leadership shortages, process rollouts, and property performance initiatives. The Specialist trains and project manages on-site operations teams in logistics behind transitioning properties, including accepting units, coordinating FF&E and OS&E, and executing customer experience standards, while providing hands-on executional support. This role bridges communication across Property Operations and non-property teams to relay issues, questions, changes, and needs during transitions and ongoing operations. In partnership with the Manager, Property Support, the Specialist sets up processes and structure to ensure seamless on-site operations. The position requires strong planning skills, attention to detail, and the ability to manage competing priorities in a fast-paced environment. What you'll do - Travel 75%+ of the time to provide on-site support during onboardings, off-boardings, transition projects, leadership vacancies, and personnel support needs - Execute day-to-day operational tasks related to stand-up, wind-down, and ongoing property operations projects - Train, motivate, and recognize team members while driving accountability and consistency - Facilitate training for new property operations and leadership team members - Execute and support development of SOPs for pre-opening, wind-down, and operational duties including accepting units and installing FF&E and OS&E - Communicate effectively with on-site and off-site partners to ensure project alignment - Identify risks and capacity constraints in project timelines and proactively mitigate them - Utilize Monday.com and other project management tools to manage property and project progress - Perform additional duties as assigned What it takes - Bachelor's degree preferred - 2+ years of professional experience in hospitality, retail, operations, or project management; experience with new store or property openings preferred - 1+ years of people leadership experience - Excellent verbal and written communication skills - Strong leadership skills with the ability to hire, train, and develop teams - Ability to resolve problems autonomously and proactively - Experience executing and documenting processes and sharing status updates - Self-motivated and able to thrive in a fast-paced, rapidly changing environment - Ability to stand, walk, and move for extended periods and lift up to 50 pounds - Must be legally authorized to work in the United States and be at least 18 years old Our benefits & perks - Competitive salary - Company stock options - 401k with 4% employer match - Medical, Vision & Dental insurance options - Flexible Spending Account & Health Savings Account options - 20 days PTO per year, increasing to 25 days after 2.5 years - Up to 8 floating holidays per year - Monthly cell phone reimbursement and health & wellness stipend - Management Training Program - Paid Parental Leave - Paid Life Insurance - Early paycheck access option - Discounts at select properties Our community norms - We own it - We make it better - We treat people right Placemakr participates in the E-Verify program as part of its hiring process.

🏢 Summary: The Specialist, Property Support provides hands-on operational and project support for newly onboarded and existing properties, traveling extensively to manage transitions, staffing gaps, and performance initiatives. The role focuses on executing property operations, training on-site teams, coordinating FF&E and OS&E installations, and ensuring adherence to brand standards. This position requires strong project management, leadership, and process execution skills in a fast-paced hospitality environment. 🗂️ Requirements: Bachelor’s degree preferred, 2+ years of professional experience in hospitality, retail, operations, or project management, Experience with new store or property openings, 1+ years of people leadership experience, Ability to travel 75%+ of the time, Experience managing projects, timelines, and budgets, Experience executing and documenting processes, Ability to lift and move objects up to 50 pounds, Legal authorization to work in the United States, Minimum 18 years of age 📃 Skills: Monday.com, ProjectManagement, Operations, Hospitality, Training, Leadership, ProcessDocumentation, FF&E, OS&E 🏢 Description: The Specialist, Property Support, will supply on-site support to newly acquired buildings and existing property operations teams by managing and executing timelines, budgets, and projects. This role serves as an extension of the property leadership team, providing leadership and people-related support during leadership shortages, process rollouts, and property performance initiatives. What You'll Do - Travel 75%+ of the time to provide on-site support during onboardings, off-boardings, transition projects, leadership vacancies, and other personnel needs - Execute day-to-day operational tasks related to stand-up, wind-down, and ongoing operations projects, including staffing gaps and rollout of new initiatives - Train, motivate, and recognize team members while driving accountability and consistency - Facilitate trainings for new property operations and leadership team members - Execute and support development of SOPs for pre-opening, wind-down, and operational duties - Accept units, coordinate receiving and installation of FF&E and OS&E, and set up buildings to brand standards - Communicate with on-site and off-site partners to ensure alignment across projects - Identify risks and capacity constraints in project timelines and mitigate them proactively - Utilize Monday.com and other project management tools to manage property and project progress - Perform additional duties as assigned What It Takes - Bachelor’s degree preferred - 2+ years of relevant professional experience in hospitality, retail, operations, or project management (experience with new store or property openings preferred) - 1+ years of people leadership experience - Strong verbal and written communication skills - Demonstrated ability to hire, train, and lead teams - Experience resolving problems autonomously and escalating appropriately - Experience executing and documenting processes and sharing status updates - Ability to thrive in a fast-paced, rapidly changing environment - Ability to stand, walk, lift, carry, push, and pull objects up to 50 pounds - Must be legally authorized to work in the United States and be at least 18 years old Benefits & Perks - Competitive salary - Company stock options - 401k with 4% employer match - Medical, Vision, and Dental insurance options - Flexible Spending Account and Health Savings Account options - 20 days of paid time off per year, increasing to 25 days after 2.5 years - Up to 8 floating holidays per year - Monthly cell phone reimbursement and health & wellness stipend - Management Training Program - Paid Parental Leave - Paid Life Insurance - Early paycheck access option - Employee discounts at select properties

🏢 Summary: Full-time on-site Guest Experience Associate role in Midtown Atlanta focused on delivering exceptional hospitality experiences, managing guest communications, and supporting daily property operations. The position involves handling check-ins, payments, cross-functional coordination, and system usage to ensure smooth operations. Offers competitive hourly pay, bonus opportunities, stock options, and comprehensive benefits. 🗂️ Requirements: 1+ year customer service experience (hospitality, retail, multi-family, or food & beverage), Ability to work full-time on rotational schedule including weekends, evenings, and holidays, Experience communicating with internal and external customers verbally and in writing, Ability to learn and use POS, CRM, and customer communication systems, Ability to lift/move up to 50 pounds and remain on feet for extended periods, Legal authorization to work in the United States, Minimum 18 years of age 📃 Skills: POS, CRM, HubSpot, Airbnb, Teams, Email 🏢 Description: A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. The impact you'll have At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be the primary point of contact for guests and residents throughout their stay until departure. As an integral member of the on-site Property Team, you will embody the Property Team Mission with each task and interaction, ensuring exceptional service at all times. This is a full-time, on-site position located in Midtown Atlanta. The pay rate for this role is $18.75/hour. The schedule requires availability during the week, weekends, evenings, and holidays on a rotational basis. Your typical day - Provide an exceptional experience to all guests, residents, and partners. - Collaborate with property team members to foster a one-team mentality. - Maintain a safe, secure, and compliant environment. - Support team members and assist in de-escalation situations when required. - Respond to written guest communication via text, email, HubSpot, and AirBnB. - Communicate effectively with guests, team members, and vendors. - Check guests into assigned rooms according to standards and collect payment methods at check-in. - Utilize maintenance, housekeeping, check-in, and other operational systems accurately. - Respond to cross-functional team members via Teams, email, or other communication methods. - Complete thorough shift handovers. - Perform additional duties as assigned. What it takes - 1+ year of experience delivering excellent customer service in hospitality, retail, multi-family, or food & beverage environments. - Experience communicating effectively with internal and external customers, verbally and in writing. - Demonstrated ability to learn and utilize systems or technology (experience using a POS, CRM, or customer communication system preferred). - Ability to work collaboratively in a team environment. - Ability to stand, walk, and move for extended periods and lift or move objects up to 50 pounds. - Must be legally authorized to work in the United States and be at least 18 years old. Benefits & Perks - Competitive pay rate - Monthly bonus program of up to $500 - Company stock options - 401k with 4% employer match - Medical, Vision & Dental insurance options - Flexible Spending Account & Health Savings Account options - 15 days of accrued PTO per year (increasing to 20 days after 2.5 years) - Paid birthday off - Paid Parental Leave - Paid Life Insurance - Flexible scheduling options - Transparent position development with pay increase opportunities - Weekly paychecks with early access option - Discounts at select Placemakr properties Our community norms - We own it. - We make it better. - We treat people right. Placemakr participates in E-Verify as part of the hiring process.

🏢 Summary: Full-time Guest Experience Associate role focused on delivering exceptional service to guests and residents, managing check-ins, communications, and on-site operations. The position requires working rotational shifts including weekends and holidays, supporting property operations, and using internal systems to ensure smooth guest experiences. Offers competitive hourly pay, bonuses, benefits, and growth opportunities. 🗂️ Requirements: 1+ year customer service experience in hospitality, retail, multi-family, or food & beverage, Ability to work rotational schedule including weekdays, weekends, evenings, and holidays, Experience communicating with customers verbally and in writing, Ability to learn and use POS, CRM, or customer communication systems, Ability to stand, walk, and handle physical tasks including lifting up to 50 lbs, Legal authorization to work in the United States, Minimum age of 18 years 📃 Skills: POS, CRM, HubSpot, AirBnB, Teams, Email 🏢 Description: A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. The impact you'll have At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be the primary point of contact for guests and residents throughout their stay until departure. You will serve as an integral member of the on-site Property Team, embodying the Property Team Mission and delivering exceptional service in every interaction. This is a full-time position requiring availability during the week, weekends, evenings, and holidays on a rotational schedule. Your typical day - Provide an exceptional experience to all guests, residents, and partners. - Collaborate with fellow property team members to foster a "one team" mentality. - Maintain a safe, secure, and compliant environment. - Support team members and assist with de-escalation when required. - Respond to guest communications via text, email, HubSpot, and AirBnB in a timely manner. - Communicate effectively with guests, team members, and vendors. - Ensure proper check-in procedures and collect payment methods according to protocols. - Utilize maintenance, housekeeping, and check-in systems accurately. - Respond to cross-functional team communications via Teams and email. - Complete thorough shift handovers. - Perform additional duties as assigned. What it takes - 1+ year of experience delivering excellent customer service in hospitality, retail, multi-family, or food & beverage environments. - Strong verbal and written communication skills with internal and external customers. - Ability to learn and utilize systems or technology (POS, CRM, or customer communication systems preferred). - Ability to work collaboratively in a team environment. - Ability to stand, walk, and perform physical tasks including lifting up to 50 pounds without assistance. - Must be legally authorized to work in the United States and be at least 18 years old. Our benefits & perks - Competitive hourly rate of $19.75/hour. - Generous monthly bonus program up to $500/month. - Company stock options. - 401k with 4% employer match. - Medical, Vision & Dental insurance options. - Flexible Spending Account & Health Savings Account options. - 15 days PTO per year (increasing to 20 days after 2.5 years), with rollover or cash-out options. - Paid birthday off. - Paid Parental Leave. - Paid Life Insurance. - Flexible scheduling options (location- and position-dependent). - Transparent position development with potential pay increases. - Weekly paychecks and early access option. - Discounts at select properties.