Client Service Associate

We're hiring! If you're a people-focused, detail-oriented professional who enjoys keeping an office running smoothly, this role is for you. We're seeking a Client Services Associate to support daily operations, deliver exceptional service, and create a welcoming experience for employees and visitors.

Quick Facts

• Full-time onsite role
• Compensation range: $18–$20 USD

About the Role

As a Client Services Associate, you'll handle mail and package operations, support office supplies and shipping and receiving, organize supply inventories and equipment management, assist with meeting room setups, and provide hospitality and occasional reception coverage.

This position is ideal for someone who excels in a fast-paced environment, loves helping others, and takes pride in maintaining a polished, organized workspace.

What You'll Do

Mailroom Operations

• Receive, sort, and distribute all inbound mail and packages
• Process outbound mail, shipments, and tracking documentation
• Maintain accurate chain-of-custody records
• Notify employees of incoming deliveries and coordinate pickup

Warehouse & Logistics

• Perform shipping and receiving tasks for supplies, materials, and equipment
• Verify packing slips, inspect shipments, and report discrepancies
• Organize and maintain warehouse areas for cleanliness and efficiency
• Load/unload items using proper safety techniques

Office Operations

• Monitor and restock office supplies
• Ensure printers/MFDs are functional and stocked
• Keep the Business Service Center neat and organized
• Submit and follow up on work orders

Inventory & Supplies

• Monitor stock levels of office and warehouse supplies
• Replenish inventory and support ordering when needed
• Keep storage areas neat and labeled for easy access

Hospitality & Facilities Support

• Set up meeting and conference rooms
• Support pantry, barista, or kitchen areas
• Perform light cleaning and maintenance tasks
• Assist with internal office moves

Reception & Customer Support

• Provide backup front desk/reception coverage
• Deliver friendly, professional service to employees and guests
• Handle sensitive or urgent requests with discretion

What You Bring

• High School Diploma or equivalent
• 1+ year of experience in customer service, office support, or similar preferred
• Strong communication and multitasking skills
• A proactive, solutions-oriented mindset
• Comfort learning new systems and processes
• Professional appearance and demeanor

Physical Requirements

• Ability to lift/move 40–60 lbs
• Frequent walking, bending, standing, and light manual activity
• Ability to operate common office equipment

Why You'll Love Working With Us

• Supportive team culture
• Opportunities to learn and grow
• A role with high visibility and daily impact
• A chance to be the go-to person who keeps everything running smoothly

Benefits

• Medical, Dental, Vision
• HCFSA, DCFSA, HSA
• Commuter Transit and Parking
• Supplemental Life Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Legal Program
• Identity Theft Protection
• Pet Discounts and Pet Insurance
• Group Home and Auto Insurance
• Employee Assistance Program
• Short Term Disability
• Life Insurance
• Education Discounts
• 401k with matching
• Entertainment Discounts
• Paid Time Off