Operations Leadership Development Program (LDP)

🏢 Summary: Client Support Manager role overseeing call center supervisors and operations in a healthcare technology environment, focused on performance management, customer satisfaction, process optimization, and leadership development. The position requires experience with call center systems, analytics, and operational strategy to improve service delivery and team performance. 🗂️ Requirements: 3+ years leadership experience in a call center or customer-service environment, Advanced proficiency with call center systems, Advanced proficiency with analytics tools, Ability to interpret performance metrics, Leadership and coaching skills, Communication skills, Problem-solving skills, Conflict resolution skills, Ability to manage multiple priorities, Ability to lead through change 📃 Skills: CallCenter, Analytics, Reporting, KPI, WorkforceManagement, CustomerService, Coaching, PerformanceManagement, Scheduling, Compliance 🏢 Description: About Us At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions – from eligibility verification and claims management to revenue recovery and payment processing – that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care. In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners. At the core of our company are four key values that guide our mission and work: • Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects. • Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions. • Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology. • Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust. About the Role We're looking for a Client Support Manager to join our growing Client Services team. The Client Support Manager is a strategic and operational leader responsible for overseeing the performance and daily management of the call center through a layered leadership model. By directing supervisors who support Team Leads and front-line agents, the Client Support Manager ensures service levels are met, customer satisfaction is achieved, and operational workflows run efficiently. This role combines people leadership, performance management, and process optimization to foster a high-performing, customer-centric environment. What You'll Do Leadership & Team Development • Oversee and mentor call center supervisors, providing coaching, guidance, and regular performance feedback • Strengthen leadership capabilities among supervisors, particularly in communication, coaching, accountability, and conflict resolution • Support succession planning by identifying and developing supervisors for future leadership roles • Assist supervisors in resolving escalated personnel matters, team conflicts, or performance challenges Operational Oversight • Ensure supervisors effectively manage daily call center operations, including call flow, staffing adherence, scheduling, and compliance with policies • Manage high-level customer escalations and assist supervisors in resolving complex customer issues • Collaborate with Workforce Management to ensure staffing levels align with forecasted demands and business needs • Recommend and implement process improvements to streamline workflows, reduce handling times, and enhance efficiency Customer Experience Leadership • Champion initiatives that improve customer satisfaction, leveraging feedback, survey data, and internal performance insights • Oversee call quality programs to ensure agents through their supervisors deliver consistent, professional, and empathetic service • Ensure supervisors and Team Leads are equipped to coach agents effectively, reinforcing service standards and best practices Strategic Planning & Performance Management • Establish clear performance expectations for supervisors that cascade into achievable KPIs for Team Leads and agents • Monitor call center performance metrics, identify trends, and collaborate with supervisors to address gaps or improvement opportunities • Use data, reporting, and analytics to inform decisions related to staffing, training, quality, and operational strategies • Lead change management initiatives, including implementation of new technologies, policies, or processes, ensuring successful adoption across all leadership layers Supervisory Responsibilities • Direct supervision of Call Center Supervisors • Indirect oversight of front-line agents through the supervisor layer • Responsible for leadership development, performance coaching, and escalation support for supervisor team What You'll Need • 3+ years of leadership experience within a call center or customer-service environment, or an equivalent combination of education and experience • Advanced proficiency with call center systems, analytics tools, and applicable software programs • Ability to interpret key performance metrics and use insights to improve team performance and operational outcomes • Demonstrated leadership, coaching, and communication skills • Proven problem-solving and conflict resolution skills • Ability to manage multiple priorities and lead through change Nice to Have • Experience managing supervisors or team leads in a multi-level leadership structure Travel Requirements • This role requires up to 5% travel, which may include client meetings, team gatherings, or company events • Travel will typically be scheduled in advance and supported by the company Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. Office Ally Pay Transparency $75,000—$85,000 USD EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

🏢 Summary: Operations Program Manager role focused on leading cross-functional initiatives, building scalable operational workflows, and driving governance, reporting, and execution across enterprise operations. The position requires strong analytical, project management, and systems-design capabilities, with responsibility for operational tooling, SOP development, stakeholder alignment, and data-driven decision-making in a healthcare technology environment. 🗂️ Requirements: 5+ years in operations, business operations, program/project management, or related field, Experience managing cross-functional initiatives end-to-end, Ability to influence stakeholders without direct authority, Proficiency with project management tools, Proficiency in Excel or equivalent data tools, Experience using AI tools for analysis and workflow optimization, Proficiency with Microsoft Suite and SharePoint, Strong documentation and SOP development skills, Strong analytical and problem-solving skills, Ability to present insights and recommendations to leadership 📃 Skills: Monday, Jira, Excel, SharePoint, Confluence, AI, Lean, SixSigma, Agile, OKR, SaaS 🏢 Description: About Us At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions – from eligibility verification and claims management to revenue recovery and payment processing – that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on patient care. In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners. About the Role The Operations Program Manager is a driver of execution, operational visibility, and program discipline across the organization. This role owns complex, cross-functional initiatives end-to-end — from scoping and stakeholder alignment to data-driven analysis, scalable workflow design, and program governance — advancing enterprise-level objectives with material impact on business outcomes. Working independently to identify opportunities, address dependencies, and ensure alignment across stakeholders, this role turns ambiguous problems into structured analyses, scalable processes, and clear recommendations. What You'll Do - Drive complex, cross-functional initiatives end-to-end that advance enterprise-level objectives, setting clear objectives, timelines, and success metrics. - Identify opportunities, resolve risks and blockers before they escalate, and ensure alignment across stakeholders without formal authority. - Build and operate scalable workflows and processes that improve efficiency, reliability, and throughput across operations. - Lead recurring operational touchpoints including status reviews, cross-team syncs, and decision forums. - Design and maintain tracking mechanisms and reporting frameworks that provide leadership with visibility across workstreams, KPIs, and risk indicators. - Develop leadership-facing materials that distill complexity into clear, decision-ready narratives. - Leverage data and AI tools to extract insights, validate assumptions, and inform decisions. - Lead the development and maintenance of SOPs, workflows, policies, and playbooks. - Champion adoption of operational frameworks and reporting cadences across functions. - Drive execution of cross-functional business initiatives such as pricing changes, product updates, or policy rollouts. - Support the administration and optimization of contract lifecycle management and project management systems. What You'll Need - 5+ years in operations, business operations, program/project management, or a related field. - Proven ability to work across teams and influence stakeholders without direct authority. - Strong analytical mindset and ability to deconstruct complex problems. - Strong attention to detail and structured approach to execution. - Working proficiency with project management tools such as Monday.com, Jira, or similar. - Solid proficiency in Excel or equivalent data tools. - Comfort using AI tools to accelerate analysis and workflows. - Proficiency with MS Suite including SharePoint. - Strong documentation instincts and SOP development skills. - Clear communication and presentation skills. Nice to Have - Experience in a scaling startup, SaaS, PE-backed, or healthcare technology environment. - Familiarity with Confluence or similar knowledge management tools. - Exposure to Lean, Six Sigma, Agile, or OKR frameworks. Travel Requirements - Up to 10% travel for client meetings, team gatherings, or company events. Pay Transparency Compensation for this position may vary based on skills, experience, and location. Employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Salary range: $100,000—$120,000 USD. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate on the basis of protected classifications under applicable laws.

🏢 Summary: The Behavior Consultant role focuses on developing and overseeing individualized behavior plans for students with autism and emotional or behavioral challenges, supporting their academic and social success. The position involves conducting assessments, collaborating with multidisciplinary teams, and training staff on evidence-based behavioral strategies. This role combines direct behavioral consultation, data analysis, and ongoing progress monitoring within a school setting. 🗂️ Requirements: Master’s degree in Applied Behavior Analysis, Psychology, Special Education, or related field, Minimum 2 years of ABA service delivery experience, Experience conducting FBAs, Experience developing PBSPs, Experience providing staff training, Minimum 2 years working with individuals with ASD and/or emotional or behavioral disorders, Strong knowledge of Applied Behavior Analysis, Knowledge of positive behavior supports 📃 Skills: ABA, FBA, PBSP, IEP, Data analysis, Behavioral assessment, Progress monitoring 🏢 Description: At New Story Schools, we serve students ages 5–21 with autism and emotional, behavioral, and developmental challenges. Guided by individualized learning, therapeutic integration, and collaboration, we empower students to grow and prepare for meaningful adult lives. Join our team and help students write their new story. As a Behavior Consultant, you will support students by developing individualized behavior plans that help them build positive skills and succeed both academically and socially. You will collaborate closely with teachers, therapists, and families to design and oversee effective behavioral strategies that make a real difference in each student’s growth and confidence. Quick Facts - Students ages 5–21 with autism and emotional, behavioral, and developmental challenges What You’ll Need - Master’s degree in Applied Behavior Analysis, Psychology, Special Education, or a related human services field - Minimum of two years of ABA service delivery, including experience conducting FBAs and developing PBSPs and conducting staff training - Minimum of two years working with individuals with Autism Spectrum Disorder (ASD) and/or emotional or behavioral disorders - Strong knowledge of Applied Behavior Analysis and positive behavior supports - Excellent interpersonal, communication, and problem-solving skills What You’ll Do - Conduct functional behavioral assessments and develop individualized positive behavior support plans - Provide behavioral consultation and progress monitoring for assigned students - Train and support teachers and staff on implementing behavior strategies and data collection systems - Collaborate with multidisciplinary teams to ensure behavioral goals align with IEP objectives - Analyze behavioral data and adjust interventions to promote ongoing student success Benefits - Paid time off and extra paid school breaks (for select roles), plus paid holidays - Wellness perks including gym discounts, mindfulness apps, and prescription savings - Tuition reimbursement, career development programs, and leadership training - 401(k) retirement savings with a 4% company match and immediate vesting - Health, dental, and vision insurance - Free Employee Assistance Program with confidential counseling, life coaching, and mental health resources - Life insurance, disability coverage, and Health Savings Account (HSA) contributions at no cost to you New Story Schools is an equal opportunity employer, committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy status, national origin, age, disability, genetic information, or status as a protected veteran, or any other characteristic protected by law.

🏢 Summary: Behavior Consultant role supporting students with autism and behavioral challenges through individualized behavior plans, assessments, and ABA-based interventions. The position involves collaborating with multidisciplinary teams, training staff, and monitoring student progress to support academic and social success. Offers comprehensive benefits, professional development, and retirement matching. 🗂️ Requirements: Master’s degree in Applied Behavior Analysis, Psychology, Special Education, or related human services field, Minimum 2 years of ABA service delivery experience, Experience conducting FBAs, Experience developing PBSPs, Experience conducting staff training, Minimum 2 years working with individuals with ASD and/or emotional or behavioral disorders, Strong knowledge of Applied Behavior Analysis, Knowledge of positive behavior supports, Excellent communication skills, Excellent problem-solving skills 📃 Skills: ABA, FBA, PBSP, ASD, IEP 🏢 Description: At New Story Schools, we serve students ages 5–21 with autism and emotional, behavioral, and developmental challenges. Guided by individualized learning, therapeutic integration, and collaboration, we empower students to grow and prepare for meaningful adult lives. Join our team and help students write their new story. As a Behavior Consultant, you will support students by developing individualized behavior plans that help them build positive skills and succeed both academically and socially. You will collaborate closely with teachers, therapists, and families to design and oversee effective behavioral strategies that make a real difference in each student’s growth and confidence. What You’ll Need - Master’s degree in Applied Behavior Analysis, Psychology, Special Education, or a related human services field - Minimum of two years of ABA service delivery, including experience conducting FBAs and developing PBSPs and conducting staff training - Minimum of two years working with individuals with Autism Spectrum Disorder (ASD) and/or emotional or behavioral disorders - Strong knowledge of Applied Behavior Analysis and positive behavior supports - Excellent interpersonal, communication, and problem-solving skills What You’ll Do - Conduct functional behavioral assessments and develop individualized positive behavior support plans - Provide behavioral consultation and progress monitoring for assigned students - Train and support teachers and staff on implementing behavior strategies and data collection systems - Collaborate with multidisciplinary teams to ensure behavioral goals align with IEP objectives - Analyze behavioral data and adjust interventions to promote ongoing student success Why You’ll Love Working Here - Enjoy both paid time off and extra paid school breaks (for select roles), plus paid holidays - Wellness perks including gym discounts, mindfulness apps, and prescription savings - Tuition reimbursement, career development programs, and leadership training - 401(k) retirement savings with a 4% company match and immediate vesting - Health, dental, and vision insurance - Free Employee Assistance Program with confidential counseling, life coaching, and mental health resources - Life insurance, disability coverage, and Health Savings Account (HSA) contributions at no cost to you New Story Schools is an equal opportunity employer, committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy status, national origin, age, disability, genetic information, or status as a protected veteran, or any other characteristic protected by law.

🏢 Summary: Experienced SuccessFactors Consultant role focused on implementing and optimizing HR modules, particularly Benefits, Employee Central, Recruiting, Onboarding, and Compensation. The position involves translating business requirements into system solutions, configuring SaaS HR applications, and leading stakeholder workshops. It requires strong functional and technical expertise in SuccessFactors within a collaborative, fast-paced environment. 🗂️ Requirements: Extensive experience as a SuccessFactors IT Consultant, Expertise in SuccessFactors modules: Benefits, Employee Central, Recruiting, Onboarding, Compensation, Experience configuring and managing SaaS-based HR systems, Strong understanding of HR processes and system translation, Experience leading workshops and requirements gathering sessions, Experience in application management and support environments, Ability to collaborate with cross-functional teams, Strong stakeholder management skills 📃 Skills: SuccessFactors, Benefits, EmployeeCentral, Recruiting, Onboarding, Compensation, SaaS, HRIS, Configuration, Workshops 🏢 Description: We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more. As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing. When you join ALTEN Technology USA, you'll collaborate on some of the world's toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow. SummaryWe are seeking an experienced SuccessFactors Consultant with deep expertise in HR systems and a strong functional and technical understanding of SuccessFactors modules, particularly Benefits, Employee Central, Recruiting, Onboarding, and Compensation. The ideal candidate will be a proactive problem-solver who can translate business requirements into effective system solutions, collaborate closely with stakeholders, and support the implementation and ongoing optimization of HR applications. This individual thrives in a fast-paced, team-oriented environment and excels at stakeholder engagement, solution delivery, and continuous improvement. Responsibilities Support the implementation and ongoing management of the Benefits module within the U.S. Serve as the primary point of contact for business stakeholders regarding solution requirements and system capabilities Translate business needs into functional and technical solutions within SuccessFactors Configure and parameterize SuccessFactors modules to meet business requirements Facilitate system changes, enhancements, and issue resolution within the application environment Collaborate closely with Digital Product Area Owner, Product Owner, Solution Architect, Product Manager, and cross-functional teams Lead workshops and working sessions with stakeholders to gather requirements and align on solutions Manage stakeholder expectations and ensure clear communication throughout project lifecycles Support knowledge transfer initiatives and promote knowledge sharing across the team Identify skill gaps and contribute to team development and continuous improvement efforts Qualifications; Extensive experience as a SuccessFactors IT Consultant Strong expertise in SuccessFactors modules including Benefits, Employee Central, Recruiting, Onboarding, and Compensation Solid understanding of HR processes and the ability to translate them into system solutions Proven experience configuring and managing SaaS-based HR systems Strong stakeholder management and communication skills Experience leading workshops and driving requirements gathering sessions Ability to work effectively with cross-functional teams including business, technical, and product stakeholders Demonstrated problem-solving skills with a proactive and solution-oriented mindset Experience working in application management and support environments Ability to manage multiple priorities and deliver high-quality results in a collaborative team setting The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process. Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

🏢 Summary: Behavior Consultant role supporting students with autism and behavioral challenges through individualized behavior plans, assessments, and collaboration with multidisciplinary teams. The position involves conducting FBAs, developing PBSPs, training staff, and monitoring student progress using ABA principles. Comprehensive benefits include paid time off, tuition reimbursement, health coverage, and retirement matching. 🗂️ Requirements: Master’s degree in Applied Behavior Analysis, Psychology, Special Education, or related human services field, 2+ years of ABA service delivery experience, Experience conducting FBAs, Experience developing PBSPs, Experience conducting staff training, 2+ years working with individuals with ASD and/or emotional or behavioral disorders, Strong knowledge of Applied Behavior Analysis, Knowledge of positive behavior supports, Strong communication and problem-solving skills 📃 Skills: ABA, FBA, PBSP, ASD, IEP, Psychology, BehavioralAnalysis, SpecialEducation, DataCollection 🏢 Description: At New Story Schools, we serve students ages 5–21 with autism and emotional, behavioral, and developmental challenges. Guided by individualized learning, therapeutic integration, and collaboration, we empower students to grow and prepare for meaningful adult lives. As a Behavior Consultant, you will support students by developing individualized behavior plans that help them build positive skills and succeed both academically and socially. You will collaborate closely with teachers, therapists, and families to design and oversee effective behavioral strategies that make a real difference in each student’s growth and confidence. What You’ll Need - Master’s degree in Applied Behavior Analysis, Psychology, Special Education, or a related human services field. - Minimum of two years of ABA service delivery, including experience conducting FBAs and developing PBSPs and conducting staff training. - Minimum of two years working with individuals with Autism Spectrum Disorder (ASD) and/or emotional or behavioral disorders. - Strong knowledge of Applied Behavior Analysis and positive behavior supports. - Excellent interpersonal, communication, and problem-solving skills. What You’ll Do - Conduct functional behavioral assessments and develop individualized positive behavior support plans. - Provide behavioral consultation and progress monitoring for assigned students. - Train and support teachers and staff on implementing behavior strategies and data collection systems. - Collaborate with multidisciplinary teams to ensure behavioral goals align with IEP objectives. - Analyze behavioral data and adjust interventions to promote ongoing student success. Why You’ll Love Working Here - Enjoy both paid time off and extra paid school breaks (for select roles), plus paid holidays. - Wellness perks including gym discounts, mindfulness apps, and prescription savings. - Tuition reimbursement, career development programs, and leadership training. - 401(k) retirement savings with a 4% company match and immediate vesting. - Health, dental, and vision insurance. - Free Employee Assistance Program with confidential counseling, life coaching, and mental health resources. - Life insurance, disability coverage, and Health Savings Account (HSA) contributions at no cost to you. New Story Schools is an equal opportunity employer, committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to protected characteristics under applicable law.

🏢 Summary: Full-time Area Sales Manager role focused on leading healthcare business development teams, driving provider referral growth, and executing regional sales strategies across NYC and Long Island. The position involves coaching field-based sales teams, managing territory performance, and collaborating with healthcare providers and cross-functional partners to expand patient access and market growth. 🗂️ Requirements: Bachelor's degree in Business, Healthcare Administration, Life Sciences, or related field, Experience in healthcare provider sales or business development, Experience leading field-based sales teams, Experience working with physicians and healthcare administrators, Experience managing sales pipelines and territory performance, Ability to work in-person within assigned territory 📃 Skills: CRM, EMR, Salesforce, Analytics, Reporting 🏢 Description: Area Sales Manager Regular in-person coverage required; proximity to territory (approx. 20-minute commute) strongly preferred. Lead Growth. Develop Talent. Drive Impact. Are you a results-oriented sales leader who thrives on coaching high-performing teams, building strategic partnerships, and driving market growth? Join IVX Health as an Area Sales Manager and play a pivotal role in expanding provider referral networks, developing sales talent, and advancing access to exceptional patient care across your assigned markets. In this leadership role, you will guide a team of field-based Business Development Managers, develop and execute regional growth strategies, and collaborate with cross-functional partners to strengthen referral relationships and achieve ambitious business objectives. What You'll Do Sales Leadership & Team Management - Lead and manage a team of field-based Business Development Managers responsible for provider referral development across assigned markets. - Establish clear performance expectations and monitor individual and team progress toward referral growth, territory engagement, and activity goals. - Provide ongoing coaching and performance feedback through field ride-alongs, market reviews, and structured performance discussions. - Conduct regular performance evaluations and partner with leadership and Human Resources to address performance concerns when necessary. - Foster collaboration between sales team members and cross-functional partners, including operations, clinical teams, marketing, and regional leadership. Regional Sales Strategy & Territory Development - Develop and execute regional sales strategies to support referral growth and patient encounter targets across assigned markets. - Analyze referral trends, territory activity, and market performance to identify growth opportunities and areas requiring corrective action. - Support development of market engagement strategies targeting specialty provider offices and key referral sources. - Partner with regional leadership to identify opportunities for engagement with hospital systems, specialty groups, and large provider organizations. Market Intelligence & Provider Engagement Oversight - Monitor market dynamics, including competitor activity, provider referral patterns, payer influences, and regulatory considerations affecting referral relationships. - Maintain appropriate relationships with pharmaceutical partners and industry stakeholders in accordance with company policy and healthcare compliance standards. - Provide market insights and recommendations to regional leadership to support strategic planning and growth initiatives. Sales Performance Management & Reporting - Utilize CRM, EMR, and sales reporting systems to monitor team activity, referral pipeline development, and conversion performance. - Review territory reporting and sales metrics to ensure accurate documentation and visibility into market performance. - Prepare and present sales performance updates and market insights to regional leadership as required. Team Development & Talent Management - Participate in recruiting, hiring, onboarding, and training Business Development Managers. - Support ongoing development of sales team members through structured coaching, feedback, and skill development. - Maintain consistent field presence with the sales team to support coaching, provider engagement oversight, and market visibility. Qualifications - Bachelor's degree in Business, Healthcare Administration, Life Sciences, or a related field, or equivalent combination of education and relevant professional experience. - Demonstrated experience in healthcare provider sales, business development, or referral-based healthcare services. - Experience managing or leading field-based sales teams responsible for territory development and provider engagement. - Experience working directly with physicians, advanced practice providers, and healthcare administrators in referral-based care environments. - Proven experience managing sales pipelines, territory performance, and referral growth initiatives. Preferred Qualifications - Experience leading provider sales teams in infusion services, specialty pharmacy, or other referral-based healthcare service lines. - Familiarity with specialty infusion therapies and ambulatory infusion service models. - Experience working in multi-market healthcare organizations with distributed field sales teams. - Experience using advanced reporting tools or sales analytics platforms. Benefits We Offer - Comprehensive healthcare coverage including medical, dental, vision, prescription drug plans, and telemedicine services. - Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA). - Accident, critical illness, and hospital indemnity plans. - Dependent Care FSA. - 401(k) retirement plan with company match. - Short-term and long-term disability plans. - Fertility and family support resources. - Life and AD&D insurance. - Counseling and wellness support resources. - Tuition reimbursement and certification support. - Continuing education and CEU library access. - Charitable giving and volunteer program. - Employee referral bonus. Pay is based on factors such as market location, job-related knowledge, skills, and experience. Full-time employees are eligible for commissions/bonus, 401(k), health benefits, and additional company-provided benefits. New York Pay Range: $182,250—$202,500 USD

🏢 Summary: Executive Director role overseeing PHP and IOP behavioral health programs for adults and adolescents, with full accountability for clinical quality, operations, financial performance, compliance, and program growth. The position combines clinical leadership, P&L ownership, regulatory oversight, and community engagement to drive census growth and ensure evidence-based care. This is an onsite leadership role requiring active Colorado licensure and extensive experience in higher levels of behavioral health care. 🗂️ Requirements: Master’s degree in Counseling, Social Work, or related field, Active independent Colorado therapy license (LICSW, LCSW, LMHC, LPC, or LMFT), 5+ years post-Master’s clinical experience, 5–7 years clinical experience in higher levels of care, Minimum 2 years in a management role, Experience supervising licensed and associate-level clinicians, Knowledge of evidence-based modalities (DBT, CBT, ACT, MI), Experience with financial operations and P&L management, Experience ensuring regulatory and licensure compliance (including CARF), Proficiency with EHR systems and Microsoft Office 📃 Skills: DBT, CBT, ACT, MI, EHR, Kipu, Microsoft, P&L, CARF 🏢 Description: Title: Executive Director Reports to: Market Operations Director Department/Location: Onsite in Colorado Springs, CO FLSA Status: Exempt Position is onsite, Monday-Friday, 8:30am-5:00pm at the Sister's Grove Guidelight Facility. The Executive Director will oversee the Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) for both adult and adolescent programming. Must have an active independent Colorado therapy license. Role Summary: The Executive Director will provide visionary leadership, drive operational excellence, and cultivate a collaborative culture. This role holds overall accountability for the clinic's success in achieving business objectives. The Executive Director is responsible for ensuring high-quality care, regulatory compliance, and sound financial management, while also driving program growth through creative business development and community outreach. The ideal candidate excels at building relationships, fostering program expansion, and promoting an inclusive, culturally competent environment. They will create a welcoming atmosphere within the PHP/IOP programs and represent the organization to clients, families, staff, and the broader community. On a day-to-day basis, the Executive Director oversees clinic operations, manages the site's P&L, evaluates staff performance, provides ongoing clinical training, and actively engages in community outreach and growth initiatives. Candidates should demonstrate an entrepreneurial mindset and a strong affinity for creative strategies that increase census, balancing operational leadership with proactive engagement in the community. They may also participate in conferences to stay current on state and federal regulations and behavioral health trends. Role Responsibilities: Trusted Advisor - Build and maintain trust-based relationships with referral partners, providing consultative, solutions-oriented guidance. - Support providers in making the best care decisions, even when recommending alternatives outside of the organization. - Drive referral growth through credibility, clinical expertise, and consistent follow-up. Ambassador & Community Engagement - Represent the organization in the local behavioral health ecosystem, enhancing brand awareness and credibility. - Partner with Outreach to expand referral networks and community presence. - Participate in conferences, coalitions, local events, and professional networks. - Advocate authentically for clients and the organization. Clinical Quality Champion - Oversee PHP/IOP programming, including day-to-day operations, clinical programming, and KPIs. - Model and enforce clinical excellence, ethical practice, and evidence-based care (DBT, CBT, ACT, MI). - Conduct chart audits, review treatment plans, and ensure curriculum fidelity and consistent treatment approaches. - Use client feedback and outcomes data to drive continuous improvement and high-quality care. Operational & Financial Leadership - Own clinic-level P&L and KPIs, ensuring financial health and operational efficiency. - Manage staffing, schedules, and productivity to align with demand and program needs. - Ensure compliance with state licensure regulations, payer requirements, and accrediting bodies (CARF). - Implement process improvements to enhance both clinical and operational performance. Market Strategist & Growth Leadership - Use local market insight, payer knowledge, and competitive intelligence to guide programming and growth initiatives. - Partner with outreach and business development teams to expand census and optimize referral sources. - Identify and implement new service opportunities or program expansions aligned with market demand. People Developer & Team Leadership - Build, lead, and maintain a high-performing team of up to 25–30 staff members. - Provide supervision for licensed and pre-licensed clinicians, including coaching, mentoring, and career development. - Conduct evaluations, regular administrative meetings, and oversee orientation and ongoing training. - Foster a collaborative, inclusive, and psychologically safe team culture. - Recognize and celebrate individual and team contributions to maintain morale and engagement. Systems & Technology Competence - Utilize EHR systems (Kipu preferred) and other technology platforms to improve clinical and operational efficiency. - Serve as a resource for system-related training, documentation support, and reporting. - Maintain accurate supervisory notes and program documentation. Safety & Client Care - Ensure safety of staff and clients through monitoring and implementation of appropriate protocols and trainings. - Coordinate with external providers, agencies, and community partners to ensure optimal client care. Required Qualifications: - Master’s degree in Counseling, Social Work, or a related field from an accredited institution, with a minimum of 5+ years of work experience post-Master’s. - Active licensure in Social Work (LICSW, LCSW), Counseling (LMHC, LPC), or Marriage and Family Therapy (LMFT). - 5-7 years of clinical experience in higher levels of care, with 2+ years in a management role. - If eligible based on licensure status and applicable state regulations, must be willing to provide formal clinical supervision to associate-level clinicians as part of the supervision program. - Proven leadership experience in mental health settings serving adolescents and adults. - Knowledge of evidence-based modalities (DBT, CBT, ACT, MI) and appreciation for group therapy. - Strong business acumen with experience collaborating on financial operations and clinic growth initiatives. - Skilled in technology and software systems (including EHRs and Microsoft Office). - Excellent communication skills, with the ability to engage staff, clients, and community partners effectively. - Demonstrated cultural competency and commitment to diversity, equity, and inclusion. - Flexible and adaptable to meet the needs of clients in a fast-paced, high-growth environment. Preferred Qualifications: - 3+ years post-independent licensure. - Experience in IOP/PHP, inpatient, residential, or emergency room settings. - Established professional network and experience partnering with outreach or business development teams. Pay Range: $130,000—$150,000 USD Benefits & Perks: As a teammate working 32+ hours per week, you’ll enjoy a comprehensive benefits package, including: Health & Wellness: - Medical, dental, vision - HealthJoy unlimited therapy - UHC wellness program - HSA/FSA options - Pet insurance Time Off: - Responsible PTO policy allowing employees to take needed time while ensuring continuity of care and team collaboration 401(k): - With company match Licensing: - All licensing fees covered, including opportunities for cross-licensure when applicable Professional Development: - Annual stipend for tuition reimbursement, ongoing education, or CEUs Clinical Supervision & Growth: - Structured clinical supervision toward licensure for pre-licensed clinicians - Ongoing supervision grounded in the PHP/IOP curriculum

🏢 Summary: Full-time Delivery Operations Analyst role focused on managing delivery systems, operational workflows, reporting dashboards, and cross-functional process alignment in a high-growth B2G environment. The position requires strong analytical, CRM/CSP, and data visualization skills to support executive reporting and delivery operations. Based in Arlington, VA with up to 10% travel. 🗂️ Requirements: U.S. Citizenship, Bachelor’s degree in Business, Finance, Data Science, Economics or similar field, or equivalent experience, 3–5 years of experience in Revenue Operations, Sales/Delivery Enablement, Professional Services, or Project Management, Proficiency with CSP or CRM platforms, Experience with data analysis and reporting, Advanced skills in Tableau, PowerBI, Excel, or Google Sheets, Strong written and verbal communication skills, Ability to create training materials and present complex information clearly 📃 Skills: Salesforce, HubSpot, Gainsight, Planhat, Tableau, PowerBI, Excel, Sheets, CRM, CSP, Lean, SixSigma 🏢 Description: Company Description Air is the leader in Enterprise Readiness. Our mission is to establish readiness as a real-time condition that is continuously achieved. Today, a dangerous Readiness Gap exists between what the front line needs and what is delivered. Our AI-native platform, Air Enterprise Readiness, aligns development, production, delivery, and sustainment into one coordinated execution system for government agencies and industrial suppliers. By revealing true capacity, exposing real constraints, coordinating resources, and executing at the speed of operational demands, the front line gets what it needs to succeed. Job Description We are seeking a detail-oriented, proactive and expeditious Delivery Operations Analyst to act as the analytical and procedural engine behind our deployment success. In this highly cross-functional, individual contributor role, you will manage the operational frameworks, systems, and data that keep our Delivery team running effectively. You will own the post sale systems of record for the delivery lifecycle, ensuring strict data hygiene and adherence to process. You will be responsible for translating complex implementation data into clear, actionable reporting for the executive and management teams. The ideal candidate is a highly analytical process engineer who loves diving into data, identifying operational bottlenecks, and building scalable workflows in a high-growth B2G environment. This role is a full-time position located out of our office in Arlington, VA and may require up to 10% travel. Scope of Responsibilities • System of Record Ownership: Serve as the primary owner and administrator for the systems, tools, and platforms used by the Delivery team. Ensure strict adherence to data entry protocols and maintain pristine data quality across the delivery lifecycle. • Executive Reporting & Analytics: Design, build, and maintain accurate reporting dashboards. Provide executive leadership and management with real-time visibility into key delivery metrics, including WAU and deployment health/at-risk accounts. • Change Management: Champion process adherence across the Delivery team. Train team members on new tools, system updates, and workflow changes, ensuring high adoption rates and consistent execution. • Process Improvement & Engineering: Continuously audit and analyze current delivery workflows to identify inefficiencies or friction points. • Cross-Functional Alignment: Act as the operational connective tissue between Delivery, Revenue Operations and Product. Ensure seamless data flow, accurate handoffs, and alignment across departments. Qualifications & Skills U.S. Citizenship is required. Bachelor's degree program in Business, Finance, Data Science, Economics, or similar fields, or 1-4 years of equivalent experience. Required: • 3–5 years of experience in Revenue Operations, Sales/Delivery Enablement, Professional Services, or Project Management • Strong proficiency with CSP and/or CRM software such as Salesforce, HubSpot, Gainsight, and Planhat • Ability to pull reports, analyze data, and translate operational metrics into actionable insights • Advanced skills in Tableau, PowerBI, Excel, or Google Sheets • Exceptional written and verbal communication skills • Ability to present complex information clearly and create engaging training materials Desired: • Certifications in process improvement such as Lean Six Sigma or system administration such as Salesforce Certified Administrator • Prior experience operating in the defense technology, federal contracting, or government SaaS space We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we're eager to hear from you. Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

🏢 Summary: Leadership role responsible for building and optimizing early-stage sales pipeline for clinical AI SaaS solutions within large health systems. The position manages Regional Development Managers, drives research, outreach, qualification, and deal progression processes, and aligns cross-functional teams to accelerate pipeline growth. It requires strong experience in SaaS sales development leadership, forecasting, and scalable account development strategy. 🗂️ Requirements: Bachelor's degree in Business, Healthcare Administration, or related field, 6+ years of B2B hypergrowth SaaS sales experience, 3–4+ years managing SDR/BDR/RDM teams, Proven ownership of end-to-end pipeline creation (research to handoff), Experience in stakeholder mapping and multi-persona engagement, Experience coaching discovery and pitch skills, Experience leading hiring, onboarding, and talent development, Strong pipeline forecasting and risk assessment skills, Experience aligning Sales, Marketing, RevOps, and Customer Success around KPIs 📃 Skills: SaaS, Sales, Pipeline, Forecasting, StakeholderMapping, AccountResearch, Qualification, CRM, KPI, RevOps 🏢 Description: Position Overview This is a visionary and execution-oriented Team Manager of Regional Development who leads a high-performing team of Regional Development Managers (RDMs) in building early-stage sales pipeline for clinical AI solutions within large health systems. Reporting to the AVP of Regional Development, you will own the end-to-end design, implementation, and continuous optimization of research, outreach, discovery, and whitespace processes that drive stakeholder engagement, lead qualification, and deal progression across clinical, IT, and C-suite personas. You will serve as the strategic architect of pipeline creation, partnering with Sales, Marketing, RevOps, and Executive leadership to align RDM activities with Aidoc's aiOS™ and CARE™ narrative, regional market dynamics, and cross-functional conversion goals. The ideal candidate is a proactive process builder with demonstrated success scaling account development motions in SaaS technology, exceptional cross-functional influence, and a data-driven approach to performance management. Strategic Alignment & Territory Leadership - Partner with Sales, Marketing, and Executive leadership to align RDM activities with company strategy and commercial narrative. - Guide RDMs in account planning, whitespace identification, and territory coverage. Pipeline Oversight & Deal Progression - Own the full early-stage pipeline from initial research through deal handoff. - Ensure quality across account research, stakeholder engagement, MQL follow-up, and governance execution. - Partner cross-functionally to maintain pipeline health and progression standards. Outreach, Qualification & Coaching - Develop and iterate outreach cadences, playbooks, and qualification frameworks. - Manage RDM training, certification, and ongoing coaching through call reviews, feedback sessions, and messaging workshops. Team Leadership & Talent Development - Lead with confidence, empathy, and accountability. - Run 1:1s focused on development and pipeline performance. - Own hiring, onboarding, and talent development. - Manage Sales–RDM partnerships to ensure meaningful territory contribution. Forecasting & Upward Communication - Deliver reliable pipeline forecasts grounded in quality judgment. - Communicate performance, risks, and team insights to leadership. - Escalate strategically when necessary. Qualifications - Bachelor's degree in Business, Healthcare Administration, or related field; advanced degree a plus. - 6+ years in B2B hypergrowth SaaS sales. - 3–4+ years managing SDR/BDR/RDM teams. - Proven ownership of end-to-end pipeline creation: research to handoff. - Expertise in stakeholder mapping, account research, and multi-persona engagement. - Experience coaching discovery and pitch skills and managing training programs. - Experience leading hiring, onboarding, and talent development for sales development teams. - Strong forecasting judgment and ability to assess pipeline quality. - Experience aligning Sales, Marketing, RevOps, and Customer Success around shared KPIs. - High urgency and ability to operate in ambiguity. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with manager and team. - 401(k) plan with company match, life insurance, and long- and short-term disability. - Opportunity to directly improve medical care and impact patient outcomes.