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July 18, 2026
Client Support Manager
Mid • On-site
San Antonio, TX
At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions – from eligibility verification and claims management to revenue recovery and payment processing – that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care.
In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners.
Core Values
- Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects.
- Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions.
- Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology.
- Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust.
About the Role
We're looking for a Client Support Manager to join our growing Client Services team. The Client Support Manager is a strategic and operational leader responsible for overseeing the performance and daily management of the call center through a layered leadership model. By directing supervisors who support Team Leads and front-line agents, the Client Support Manager ensures service levels are met, customer satisfaction is achieved, and operational workflows run efficiently.
This role combines people leadership, performance management, and process optimization to foster a high-performing, customer-centric environment.
Leadership & Team Development
- Oversee and mentor call center supervisors, providing coaching, guidance, and regular performance feedback
- Strengthen leadership capabilities among supervisors, particularly in communication, coaching, accountability, and conflict resolution
- Support succession planning by identifying and developing supervisors for future leadership roles
- Assist supervisors in resolving escalated personnel matters, team conflicts, or performance challenges
Operational Oversight
- Ensure supervisors effectively manage daily call center operations, including call flow, staffing adherence, scheduling, and compliance with policies
- Manage high-level customer escalations and assist supervisors in resolving complex customer issues
- Collaborate with Workforce Management to ensure staffing levels align with forecasted demands and business needs
- Recommend and implement process improvements to streamline workflows, reduce handling times, and enhance efficiency
Customer Experience Leadership
- Champion initiatives that improve customer satisfaction, leveraging feedback, survey data, and internal performance insights
- Oversee call quality programs to ensure agents through their supervisors deliver consistent, professional, and empathetic service
- Ensure supervisors and Team Leads are equipped to coach agents effectively, reinforcing service standards and best practices
Strategic Planning & Performance Management
- Establish clear performance expectations for supervisors that cascade into achievable KPIs for Team Leads and agents
- Monitor call center performance metrics, identify trends, and collaborate with supervisors to address gaps or improvement opportunities
- Use data, reporting, and analytics to inform decisions related to staffing, training, quality, and operational strategies
- Lead change management initiatives, including implementation of new technologies, policies, or processes, ensuring successful adoption across all leadership layers
Supervisory Responsibilities
- Direct supervision of Call Center Supervisors
- Indirect oversight of front-line agents through the supervisor layer
- Responsible for leadership development, performance coaching, and escalation support for supervisor team
What You'll Need
- 3+ years of leadership experience within a call center or customer-service environment, or an equivalent combination of education and experience
- Advanced proficiency with call center systems, analytics tools, and applicable software programs
- Ability to interpret key performance metrics and use insights to improve team performance and operational outcomes
- Demonstrated leadership, coaching, and communication skills
- Proven problem-solving and conflict resolution skills
- Ability to manage multiple priorities and lead through change
Nice to Have
- Experience managing supervisors or team leads in a multi-level leadership structure
Travel Requirements
- This role requires up to 5% travel, which may include client meetings, team gatherings, or company events
- Travel will typically be scheduled in advance and supported by the company
Pay Transparency
Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location.
In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits.
Salary range: $75,000—$85,000 USD
EEO Note
Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
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Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners. About the Role We're seeking a quota-carrying enterprise sales leader to drive new payer acquisition and strategic expansion across the Property & Casualty market, including Workers' Compensation and Auto casualty claims. This role is responsible for selling Jopari's electronic billing clearinghouse (eBill) and digital payment platform (ProPay) to insurance carriers, TPAs, state funds, risk pools, and self-insured / self-administered employers. The VP will position Jopari as the infrastructure partner for electronic bill intake (837), remittance management (835), and multi-modal digital payments—modernizing payer workflows while improving provider experience and operational efficiency. The ideal candidate has deep experience selling into P&C payer environments and a strong understanding of claims intake, bill review, EDI workflows, and payment operations. What You'll Do Enterprise New Business Development - Drive new logo acquisition and expansion across Workers' Compensation and Auto casualty payers. - Proactively build pipeline through targeted prospecting, industry engagement, and strategic account planning. - Own complex, multi-stakeholder sales cycles from discovery through contract execution. - Maintain disciplined pipeline management and accurate revenue forecasting. Solution Positioning & Deal Execution - Lead consultative discovery to understand payer claims workflows, cost structures, and modernization priorities. - Position Jopari's eBill clearinghouse and ProPay payment platform as the end-to-end infrastructure for electronic bill intake, EDI processing, remittance, and digital disbursement. - Engage and influence senior decision-makers, including C-suite, VP, Director, and senior operational leaders across Claims, Finance, and IT within payer organizations. - Develop executive-level presentations that clearly articulate ROI, electronic adoption growth, cost reduction, and operational impact. - Partner with Sales Engineering, Product, and Implementation to support demonstrations, technical evaluations, and solution design. - Lead negotiations and contracting in coordination with internal stakeholders. Cross-Functional Collaboration & Expansion - Partner with Customer Success to identify cross-sell and expansion opportunities within existing accounts. - Collaborate with Marketing and leadership on account-based initiatives and strategic messaging. - Provide market feedback to inform product development and go-to-market strategy. Sales Process & CRM Discipline - Follow established sales processes, qualification frameworks, and governance standards. - Maintain rigorous CRM hygiene, including opportunity management, forecasting, activity tracking, and reporting. - Provide accurate forecasts, deal updates, and pipeline visibility to Leadership. What You Need - 5+ years of enterprise B2B sales experience, preferably within Property & Casualty insurance, claims systems, clearinghouse, EDI, or digital payment solutions. - Demonstrated success selling complex, workflow-driven SaaS or platform solutions into Workers' Compensation and Auto payer environments. - Strong understanding of claims intake, bill review, adjudication, remittance (835), EDI (837), and payment operations. - Proven ability to engage and influence senior executives across Claims, Finance, Operations, and IT. - Experience navigating multi-stakeholder enterprise buying cycles. - Strong pipeline management and forecasting discipline using Salesforce or similar CRM. Nice to Have - Bachelor's degree preferred or equivalent experience. Pay Transparency Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Office Ally Pay Transparency $150,000—$165,000 USD Why You'll Love Working at Office Ally At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We're driven by a mission to simplify healthcare administration, making it easier for providers to focus on patient care through exceptional service and software solutions. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of protected classifications under federal, state, or local law.
Technology
New offer

Office Ally
Operations Program Manager
Senior
Remote
🏢 Summary: Operations Program Manager role focused on leading cross-functional initiatives, building scalable operational workflows, and driving governance, reporting, and execution across enterprise operations. The position requires strong analytical, project management, and systems-design capabilities, with responsibility for operational tooling, SOP development, stakeholder alignment, and data-driven decision-making in a healthcare technology environment. 🗂️ Requirements: 5+ years in operations, business operations, program/project management, or related field, Experience managing cross-functional initiatives end-to-end, Ability to influence stakeholders without direct authority, Proficiency with project management tools, Proficiency in Excel or equivalent data tools, Experience using AI tools for analysis and workflow optimization, Proficiency with Microsoft Suite and SharePoint, Strong documentation and SOP development skills, Strong analytical and problem-solving skills, Ability to present insights and recommendations to leadership 📃 Skills: Monday, Jira, Excel, SharePoint, Confluence, AI, Lean, SixSigma, Agile, OKR, SaaS 🏢 Description: About Us At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions – from eligibility verification and claims management to revenue recovery and payment processing – that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on patient care. In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners. About the Role The Operations Program Manager is a driver of execution, operational visibility, and program discipline across the organization. This role owns complex, cross-functional initiatives end-to-end — from scoping and stakeholder alignment to data-driven analysis, scalable workflow design, and program governance — advancing enterprise-level objectives with material impact on business outcomes. Working independently to identify opportunities, address dependencies, and ensure alignment across stakeholders, this role turns ambiguous problems into structured analyses, scalable processes, and clear recommendations. What You'll Do - Drive complex, cross-functional initiatives end-to-end that advance enterprise-level objectives, setting clear objectives, timelines, and success metrics. - Identify opportunities, resolve risks and blockers before they escalate, and ensure alignment across stakeholders without formal authority. - Build and operate scalable workflows and processes that improve efficiency, reliability, and throughput across operations. - Lead recurring operational touchpoints including status reviews, cross-team syncs, and decision forums. - Design and maintain tracking mechanisms and reporting frameworks that provide leadership with visibility across workstreams, KPIs, and risk indicators. - Develop leadership-facing materials that distill complexity into clear, decision-ready narratives. - Leverage data and AI tools to extract insights, validate assumptions, and inform decisions. - Lead the development and maintenance of SOPs, workflows, policies, and playbooks. - Champion adoption of operational frameworks and reporting cadences across functions. - Drive execution of cross-functional business initiatives such as pricing changes, product updates, or policy rollouts. - Support the administration and optimization of contract lifecycle management and project management systems. What You'll Need - 5+ years in operations, business operations, program/project management, or a related field. - Proven ability to work across teams and influence stakeholders without direct authority. - Strong analytical mindset and ability to deconstruct complex problems. - Strong attention to detail and structured approach to execution. - Working proficiency with project management tools such as Monday.com, Jira, or similar. - Solid proficiency in Excel or equivalent data tools. - Comfort using AI tools to accelerate analysis and workflows. - Proficiency with MS Suite including SharePoint. - Strong documentation instincts and SOP development skills. - Clear communication and presentation skills. Nice to Have - Experience in a scaling startup, SaaS, PE-backed, or healthcare technology environment. - Familiarity with Confluence or similar knowledge management tools. - Exposure to Lean, Six Sigma, Agile, or OKR frameworks. Travel Requirements - Up to 10% travel for client meetings, team gatherings, or company events. Pay Transparency Compensation for this position may vary based on skills, experience, and location. Employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Salary range: $100,000—$120,000 USD. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate on the basis of protected classifications under applicable laws.
Technology

Office Ally
Senior Integration Engineer
Senior
Hybrid
Salt Lake City, UT
🏢 Summary: Senior Development Engineer (Client Implementations) responsible for leading client integration projects in healthcare and insurance ecosystems, focusing on EDI, data transformation, and workflow implementation using Java-based frameworks. The role centers on building, configuring, and validating complex integrations, ensuring accurate data exchange and production stability. It combines hands-on integration engineering, automated testing, DevOps practices, and AI-assisted development tools to deliver scalable, high-quality client solutions. 🗂️ Requirements: Bachelor's degree or equivalent experience in software development or healthcare technology, 10+ years of object-oriented development experience, Strong SQL skills, Experience working in Agile environments, Familiarity with Windows and Linux environments, Experience with source control systems (Git, Bitbucket, Subversion), Experience with CI/CD tools (Jenkins), Familiarity with AI-assisted development tools (Claude, GitHub Copilot), Working knowledge of Guidewire ClaimCenter and/or Contact Manager 📃 Skills: Java, SQL, Oracle, X12, EDI, XML, JSON, Playwright, Git, Bitbucket, Subversion, Jenkins, Guidewire, ClaimCenter, Linux, Windows, CI/CD, Claude, Copilot 🏢 Description: About Us At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification and claims management to revenue recovery and payment processing –that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care. In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners. At the core of our company are four key values that guide our mission and work: Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects. Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions. Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology. Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust. Join a growing company transforming healthcare technology. Jopari delivers innovative solutions for electronic billing, payments, and secure data exchange across the Property & Casualty and Healthcare industries. As a Senior Development Engineer (Client Implementations), you will play a critical role in implementing our solutions for customers and ensuring accurate, reliable data flow across complex healthcare and insurance ecosystems. This is a hands-on integration engineering role focused on building, configuring, and supporting customer implementations. While the platform is Java-based, this is not traditional application development. Instead, you will work deeply with data transformation, EDI standards, business rules, and integration workflows to deliver high-quality, production-ready client solutions. You will also leverage modern engineering practices, including AI-assisted development tools (e.g., Claude Code) to accelerate implementation work, and automated testing frameworks such as Playwright to improve validation, reliability, and release quality. This role is central to ensuring our customers are successfully onboarded and integrated with our platform. You will directly impact implementation speed, data accuracy, and overall customer experience by enabling consistent, scalable, and high-quality integrations across complex healthcare and insurance ecosystems. This is a hybrid role based in Concord, California, with an expectation of working in the office at least two days per week. What You'll Do Lead key phases of the client integration lifecycle, from requirements analysis through build, testing, deployment, and post-go-live support Develop and maintain integration logic for converting and processing X12 EDI, XML, JSON, flat files, and proprietary formats Perform EDI mapping, validation, and compliance checks to ensure accurate, standards-based data exchange Implement business rules, transformations, and workflow logic using Java-based frameworks and integration tooling Apply Shift Left practices, including early validation, automated testing, and continuous quality checks Build and maintain automated test coverage using Playwright or similar tools for integration workflows and data pipelines Use AI-assisted development tools (Claude, Copilot, etc.) to accelerate debugging, mapping, and implementation tasks Collaborate closely with Client Services, QA, and Product teams to translate customer requirements into working solutions Support integration environments using DevOps principles (CI/CD, version control, environment management) Troubleshoot complex client implementation issues and ensure successful onboarding and production stability Identify opportunities to improve integration patterns, tooling, automation, and data quality What You'll Need Bachelor's degree or equivalent experience in software development or healthcare technology 10+ years of object-oriented development experience (Java preferred) Strong SQL skills (Oracle preferred) Experience working in Agile environments Familiarity with Windows and Linux environments Experience with Git, Bitbucket, Subversion, or similar source control tools Experience with CI/CD tools such as Jenkins Familiarity with AI-assisted development tools (Claude, GitHub Copilot, etc.) in day-to-day engineering work Working knowledge of Guidewire ClaimCenter and/or Contact Manager, including accelerator, integration touchpoints, data flows, and configuration concepts Nice to Have Experience with healthcare transaction processing, clearinghouse operations, or X12 EDI standards Familiarity with REST APIs, XML, JSON, SOAP, YAML Exposure to build and deployment tools such as Maven, Gradle, Docker, Kubernetes, and ELK stack Experience with JIRA, Confluence, and collaboration tools such as Teams Knowledge of ETL tools (StreamSets, Talend, Airbyte, or similar) Experience integrating with or supporting Guidewire ClaimCenter and Contact Manager in complex P&C insurance environments Familiarity with Guidewire ecosystem concepts (policies, claims workflows, messaging, integrations) Experience with Playwright or other modern test automation frameworks Strong analytical and problem-solving skills with a focus on data-driven debugging Ability to manage multiple concurrent integration efforts independently Excellent communication skills for cross-functional and client-facing collaboration Strong commitment to data privacy and security (HIPAA / PHI / PII compliance) Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity.Office Ally Pay Transparency$120,000—$150,000 USD Why You'll Love Working at Office Ally At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We're driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an Office Ally employee, you'll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
Technology

Office Ally
Senior Integration Engineer
Senior
Hybrid
Vancouver, WA
🏢 Summary: Senior Development Engineer (Client Implementations) responsible for leading complex healthcare and insurance client integrations, focusing on EDI data transformation, business rules, and workflow implementation rather than traditional application development. The role involves building, testing, and supporting production-ready integrations using Java-based frameworks, AI-assisted development tools, and automated testing solutions. This hybrid position plays a key role in ensuring accurate, scalable, and high-quality data exchange across healthcare and P&C insurance ecosystems. 🗂️ Requirements: Bachelor's degree or equivalent experience in software development or healthcare technology, 10+ years of object-oriented development experience, Strong Java experience, Strong SQL skills, Experience in Agile environments, Experience with Windows and Linux environments, Experience with source control tools, Experience with CI/CD tools, Familiarity with AI-assisted development tools, Working knowledge of Guidewire ClaimCenter and/or Contact Manager 📃 Skills: Java, SQL, Oracle, X12, EDI, XML, JSON, Playwright, Claude, Copilot, Git, Bitbucket, Subversion, Jenkins, Guidewire, ClaimCenter, Linux, Windows, CI/CD, REST, SOAP, YAML, Maven, Gradle, Docker, Kubernetes, ELK, JIRA, Confluence, StreamSets, Talend, Airbyte 🏢 Description: About Us At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification and claims management to revenue recovery and payment processing –that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care. In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners. At the core of our company are four key values that guide our mission and work: Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects. Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions. Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology. Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust. Join a growing company transforming healthcare technology. Jopari delivers innovative solutions for electronic billing, payments, and secure data exchange across the Property & Casualty and Healthcare industries. As a Senior Development Engineer (Client Implementations), you will play a critical role in implementing our solutions for customers and ensuring accurate, reliable data flow across complex healthcare and insurance ecosystems. This is a hands-on integration engineering role focused on building, configuring, and supporting customer implementations. While the platform is Java-based, this is not traditional application development. Instead, you will work deeply with data transformation, EDI standards, business rules, and integration workflows to deliver high-quality, production-ready client solutions. You will also leverage modern engineering practices, including AI-assisted development tools (e.g., Claude Code) to accelerate implementation work, and automated testing frameworks such as Playwright to improve validation, reliability, and release quality. This role is central to ensuring our customers are successfully onboarded and integrated with our platform. You will directly impact implementation speed, data accuracy, and overall customer experience by enabling consistent, scalable, and high-quality integrations across complex healthcare and insurance ecosystems. This is a hybrid role based in Concord, California, with an expectation of working in the office at least two days per week. What You'll Do Lead key phases of the client integration lifecycle, from requirements analysis through build, testing, deployment, and post-go-live support Develop and maintain integration logic for converting and processing X12 EDI, XML, JSON, flat files, and proprietary formats Perform EDI mapping, validation, and compliance checks to ensure accurate, standards-based data exchange Implement business rules, transformations, and workflow logic using Java-based frameworks and integration tooling Apply Shift Left practices, including early validation, automated testing, and continuous quality checks Build and maintain automated test coverage using Playwright or similar tools for integration workflows and data pipelines Use AI-assisted development tools (Claude, Copilot, etc.) to accelerate debugging, mapping, and implementation tasks Collaborate closely with Client Services, QA, and Product teams to translate customer requirements into working solutions Support integration environments using DevOps principles (CI/CD, version control, environment management) Troubleshoot complex client implementation issues and ensure successful onboarding and production stability Identify opportunities to improve integration patterns, tooling, automation, and data quality What You'll Need Bachelor's degree or equivalent experience in software development or healthcare technology 10+ years of object-oriented development experience (Java preferred) Strong SQL skills (Oracle preferred) Experience working in Agile environments Familiarity with Windows and Linux environments Experience with Git, Bitbucket, Subversion, or similar source control tools Experience with CI/CD tools such as Jenkins Familiarity with AI-assisted development tools (Claude, GitHub Copilot, etc.) in day-to-day engineering work Working knowledge of Guidewire ClaimCenter and/or Contact Manager, including accelerator, integration touchpoints, data flows, and configuration concepts Nice to Have Experience with healthcare transaction processing, clearinghouse operations, or X12 EDI standards Familiarity with REST APIs, XML, JSON, SOAP, YAML Exposure to build and deployment tools such as Maven, Gradle, Docker, Kubernetes, and ELK stack Experience with JIRA, Confluence, and collaboration tools such as Teams Knowledge of ETL tools (StreamSets, Talend, Airbyte, or similar) Experience integrating with or supporting Guidewire ClaimCenter and Contact Manager in complex P&C insurance environments Familiarity with Guidewire ecosystem concepts (policies, claims workflows, messaging, integrations) Experience with Playwright or other modern test automation frameworks Strong analytical and problem-solving skills with a focus on data-driven debugging Ability to manage multiple concurrent integration efforts independently Excellent communication skills for cross-functional and client-facing collaboration Strong commitment to data privacy and security (HIPAA / PHI / PII compliance) Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity.Office Ally Pay Transparency$120,000—$150,000 USD Why You'll Love Working at Office Ally At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We're driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an Office Ally employee, you'll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
Technology

Office Ally
Senior Integration Engineer
Senior
Hybrid
Concord, CA
🏢 Summary: Senior Development Engineer (Client Implementations) responsible for leading end-to-end client integrations within complex healthcare and insurance ecosystems. The role focuses on EDI data transformation, business rules implementation, and integration workflows using Java-based frameworks, with strong emphasis on automation, AI-assisted development, and DevOps practices. This hybrid position plays a key role in ensuring accurate, scalable, and production-ready customer implementations. 🗂️ Requirements: Bachelor's degree or equivalent experience in software development or healthcare technology, 10+ years of object-oriented development experience, Strong Java experience, Strong SQL skills, Experience in Agile environments, Experience with Windows and Linux environments, Experience with source control tools, Experience with CI/CD tools, Familiarity with AI-assisted development tools, Working knowledge of Guidewire ClaimCenter and/or Contact Manager 📃 Skills: Java, SQL, Oracle, X12, EDI, XML, JSON, Playwright, Git, Bitbucket, Subversion, Jenkins, Guidewire, ClaimCenter, Linux, Windows, CI/CD, Claude, Copilot 🏢 Description: About Us At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification and claims management to revenue recovery and payment processing –that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care. In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners. At the core of our company are four key values that guide our mission and work: Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects. Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions. Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology. Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust. Join a growing company transforming healthcare technology. Jopari delivers innovative solutions for electronic billing, payments, and secure data exchange across the Property & Casualty and Healthcare industries. As a Senior Development Engineer (Client Implementations), you will play a critical role in implementing our solutions for customers and ensuring accurate, reliable data flow across complex healthcare and insurance ecosystems. This is a hands-on integration engineering role focused on building, configuring, and supporting customer implementations. While the platform is Java-based, this is not traditional application development. Instead, you will work deeply with data transformation, EDI standards, business rules, and integration workflows to deliver high-quality, production-ready client solutions. You will also leverage modern engineering practices, including AI-assisted development tools (e.g., Claude Code) to accelerate implementation work, and automated testing frameworks such as Playwright to improve validation, reliability, and release quality. This role is central to ensuring our customers are successfully onboarded and integrated with our platform. You will directly impact implementation speed, data accuracy, and overall customer experience by enabling consistent, scalable, and high-quality integrations across complex healthcare and insurance ecosystems. This is a hybrid role based in Concord, California, with an expectation of working in the office at least two days per week. What You'll Do Lead key phases of the client integration lifecycle, from requirements analysis through build, testing, deployment, and post-go-live support Develop and maintain integration logic for converting and processing X12 EDI, XML, JSON, flat files, and proprietary formats Perform EDI mapping, validation, and compliance checks to ensure accurate, standards-based data exchange Implement business rules, transformations, and workflow logic using Java-based frameworks and integration tooling Apply Shift Left practices, including early validation, automated testing, and continuous quality checks Build and maintain automated test coverage using Playwright or similar tools for integration workflows and data pipelines Use AI-assisted development tools (Claude, Copilot, etc.) to accelerate debugging, mapping, and implementation tasks Collaborate closely with Client Services, QA, and Product teams to translate customer requirements into working solutions Support integration environments using DevOps principles (CI/CD, version control, environment management) Troubleshoot complex client implementation issues and ensure successful onboarding and production stability Identify opportunities to improve integration patterns, tooling, automation, and data quality What You'll Need Bachelor's degree or equivalent experience in software development or healthcare technology 10+ years of object-oriented development experience (Java preferred) Strong SQL skills (Oracle preferred) Experience working in Agile environments Familiarity with Windows and Linux environments Experience with Git, Bitbucket, Subversion, or similar source control tools Experience with CI/CD tools such as Jenkins Familiarity with AI-assisted development tools (Claude, GitHub Copilot, etc.) in day-to-day engineering work Working knowledge of Guidewire ClaimCenter and/or Contact Manager, including accelerator, integration touchpoints, data flows, and configuration concepts Nice to Have Experience with healthcare transaction processing, clearinghouse operations, or X12 EDI standards Familiarity with REST APIs, XML, JSON, SOAP, YAML Exposure to build and deployment tools such as Maven, Gradle, Docker, Kubernetes, and ELK stack Experience with JIRA, Confluence, and collaboration tools such as Teams Knowledge of ETL tools (StreamSets, Talend, Airbyte, or similar) Experience integrating with or supporting Guidewire ClaimCenter and Contact Manager in complex P&C insurance environments Familiarity with Guidewire ecosystem concepts (policies, claims workflows, messaging, integrations) Experience with Playwright or other modern test automation frameworks Strong analytical and problem-solving skills with a focus on data-driven debugging Ability to manage multiple concurrent integration efforts independently Excellent communication skills for cross-functional and client-facing collaboration Strong commitment to data privacy and security (HIPAA / PHI / PII compliance) Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity.Office Ally Pay Transparency$120,000—$150,000 USD Why You'll Love Working at Office Ally At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We're driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an Office Ally employee, you'll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
Technology

Office Ally
Senior Integration Engineer
Senior
Hybrid
Nashville, TN
🏢 Summary: Senior Development Engineer (Client Implementations) responsible for leading complex client integrations across healthcare and insurance ecosystems, focusing on EDI processing, data transformation, and workflow implementation. The role centers on building, configuring, and supporting Java-based integration solutions, ensuring accurate and compliant data exchange. It involves hands-on work with automation, AI-assisted development tools, and DevOps practices to deliver reliable, production-ready implementations. 🗂️ Requirements: Bachelor's degree or equivalent experience in software development or healthcare technology, 10+ years of object-oriented development experience, Strong SQL skills (Oracle preferred), Experience working in Agile environments, Familiarity with Windows and Linux environments, Experience with source control tools (Git, Bitbucket, or Subversion), Experience with CI/CD tools such as Jenkins, Familiarity with AI-assisted development tools (Claude, GitHub Copilot), Working knowledge of Guidewire ClaimCenter and/or Contact Manager 📃 Skills: Java, SQL, Oracle, X12, EDI, XML, JSON, Playwright, Git, Bitbucket, Subversion, Jenkins, Guidewire, ClaimCenter, ContactManager, CI/CD, Claude, Copilot, Windows, Linux 🏢 Description: About Us At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification and claims management to revenue recovery and payment processing –that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care. In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners. At the core of our company are four key values that guide our mission and work: Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects. Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions. Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology. Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust. Join a growing company transforming healthcare technology. Jopari delivers innovative solutions for electronic billing, payments, and secure data exchange across the Property & Casualty and Healthcare industries. As a Senior Development Engineer (Client Implementations), you will play a critical role in implementing our solutions for customers and ensuring accurate, reliable data flow across complex healthcare and insurance ecosystems. This is a hands-on integration engineering role focused on building, configuring, and supporting customer implementations. While the platform is Java-based, this is not traditional application development. Instead, you will work deeply with data transformation, EDI standards, business rules, and integration workflows to deliver high-quality, production-ready client solutions. You will also leverage modern engineering practices, including AI-assisted development tools (e.g., Claude Code) to accelerate implementation work, and automated testing frameworks such as Playwright to improve validation, reliability, and release quality. This role is central to ensuring our customers are successfully onboarded and integrated with our platform. You will directly impact implementation speed, data accuracy, and overall customer experience by enabling consistent, scalable, and high-quality integrations across complex healthcare and insurance ecosystems. This is a hybrid role based in Concord, California, with an expectation of working in the office at least two days per week. What You'll Do Lead key phases of the client integration lifecycle, from requirements analysis through build, testing, deployment, and post-go-live support Develop and maintain integration logic for converting and processing X12 EDI, XML, JSON, flat files, and proprietary formats Perform EDI mapping, validation, and compliance checks to ensure accurate, standards-based data exchange Implement business rules, transformations, and workflow logic using Java-based frameworks and integration tooling Apply Shift Left practices, including early validation, automated testing, and continuous quality checks Build and maintain automated test coverage using Playwright or similar tools for integration workflows and data pipelines Use AI-assisted development tools (Claude, Copilot, etc.) to accelerate debugging, mapping, and implementation tasks Collaborate closely with Client Services, QA, and Product teams to translate customer requirements into working solutions Support integration environments using DevOps principles (CI/CD, version control, environment management) Troubleshoot complex client implementation issues and ensure successful onboarding and production stability Identify opportunities to improve integration patterns, tooling, automation, and data quality What You'll Need Bachelor's degree or equivalent experience in software development or healthcare technology 10+ years of object-oriented development experience (Java preferred) Strong SQL skills (Oracle preferred) Experience working in Agile environments Familiarity with Windows and Linux environments Experience with Git, Bitbucket, Subversion, or similar source control tools Experience with CI/CD tools such as Jenkins Familiarity with AI-assisted development tools (Claude, GitHub Copilot, etc.) in day-to-day engineering work Working knowledge of Guidewire ClaimCenter and/or Contact Manager, including accelerator, integration touchpoints, data flows, and configuration concepts Nice to Have Experience with healthcare transaction processing, clearinghouse operations, or X12 EDI standards Familiarity with REST APIs, XML, JSON, SOAP, YAML Exposure to build and deployment tools such as Maven, Gradle, Docker, Kubernetes, and ELK stack Experience with JIRA, Confluence, and collaboration tools such as Teams Knowledge of ETL tools (StreamSets, Talend, Airbyte, or similar) Experience integrating with or supporting Guidewire ClaimCenter and Contact Manager in complex P&C insurance environments Familiarity with Guidewire ecosystem concepts (policies, claims workflows, messaging, integrations) Experience with Playwright or other modern test automation frameworks Strong analytical and problem-solving skills with a focus on data-driven debugging Ability to manage multiple concurrent integration efforts independently Excellent communication skills for cross-functional and client-facing collaboration Strong commitment to data privacy and security (HIPAA / PHI / PII compliance) Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity.Office Ally Pay Transparency$120,000—$150,000 USD Why You'll Love Working at Office Ally At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We're driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an Office Ally employee, you'll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.