Remote Customer Support Agent (P&C)

🏢 Summary: Customer Support Agent role supporting existing insurance policyholders by handling inbound calls, processing policy changes, and answering coverage-related questions. The position focuses on customer retention and service within a fast-growing fintech app, with remote work options and licensing support provided. 🗂️ Requirements: 2+ years call center experience, Ability to handle inbound customer calls, Experience processing service requests and policy changes, Ability to multitask and manage competing priorities, Willingness to obtain P&C license within 60 days 📃 Skills: CallCenter, CustomerSupport, Insurance, PolicyProcessing, Multitasking, InboundCalls, PCLicense 🏢 Description: About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S. We are looking for a Customer Support Agent to join our growing team. In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of our 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. - Help customers with questions regarding existing insurance policies, including coverages and policy benefits, and make changes to existing policies - Work to retain policyholders by actively finding solutions for customers who are at risk of cancellation Who you are: - Able to multitask and manage multiple competing priorities - Passionate about helping others - 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - $21.00 - P&C license paid for (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (work equipment provided) - Ongoing training and mentorship from leadership team - Flexible scheduling options: 5-day, 8-hour schedule or 4-day, 10-hour workweek - Comprehensive benefits package including health, dental, vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, wellness benefits, and potential equity opportunities Equal Employment Opportunity: We are proud to be an Equal Employment Opportunity employer and prohibit discrimination based on legally protected characteristics. Reasonable accommodations are available for individuals with disabilities during the job application process.

🏢 Summary: Opportunity to join a fast-growing fintech startup as a Call Center Agent supporting existing insurance customers with policy changes and inquiries. The role focuses on handling inbound calls, processing service requests, and retaining policyholders through effective problem-solving. Remote work, paid P&C licensing, and flexible scheduling options are offered. 🗂️ Requirements: 2+ years call center experience, Ability to multitask and manage competing priorities, Strong customer service orientation, Ability to handle inbound calls and process policy changes, Willingness to obtain P&C license within 60 days 📃 Skills: CustomerService, CallCenter, Insurance, PolicyProcessing, Multitasking, Retention, P&C 🏢 Description: About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! We are on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Call Center Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support customers with enthusiasm and care. How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents - Help customers with questions regarding existing insurance policies, coverages, policy benefits, or make changes to existing policies - Work to retain policyholders by actively finding solutions for customers who are at risk of cancellation Who you are: - You can multitask and manage multiple competing priorities - You are passionate about helping others - 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - 21.00 - P&C license paid by the company (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (work equipment provided) - Ongoing training and mentorship from the leadership team - Access to an extensive portfolio of over 55 insurance carriers and products - Flexible scheduling options: 5-day, 8-hour schedule or 4-day, 10-hour workweek The successful candidate’s starting pay will fall within the listed range, determined based on job-related factors including skills, experience, qualifications, work location, and market conditions. Compensation may include opportunities for equity grants. The comprehensive benefits package includes health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits. Equity opportunities may also be part of the total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

🏢 Summary: The offer is for a Call Center Agent role supporting existing insurance customers by handling inbound calls, processing policy changes, and answering coverage-related questions. The position focuses on customer service, policy servicing, and retention within a fast-growing fintech environment. The company provides paid P&C licensing, remote work equipment, and comprehensive benefits. 🗂️ Requirements: 2+ years of call center experience, Ability to handle inbound customer calls, Experience processing service requests and policy changes, Ability to multitask and manage competing priorities, Willingness to obtain P&C license within 60 days 📃 Skills: CallCenter, CustomerService, Insurance, PolicyProcessing, Multitasking, P&C 🏢 Description: About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S. On a mission to help car owners save time and money on one of their most expensive and high maintenance assets, the company has amassed over 4M customers since launching its mobile app in 2019 and expanded beyond insurance shopping to refinancing, safety, and repairs. Description: We are looking for a Call Center Agent to join the growing team. In this role, you will be responsible for helping existing customers make changes to their current insurance policies from one of 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support customers with enthusiasm and care. How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. - Help customers with questions regarding existing insurance policies, coverages, policy benefits, or make changes to existing policies - Work to retain policyholders by actively finding solutions for customers at risk of cancellation Who you are: - You can multitask and manage multiple competing priorities - You are passionate about helping others - 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - 21.00 - P&C license paid for (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (work equipment provided) - Ongoing training and mentorship - Flexible scheduling options (5-day, 8-hour schedule or 4-day, 10-hour workweek) Additional Information: The successful candidate’s starting pay will fall within the listed range based on job-related factors including skills, experience, qualifications, work location, and market conditions. Compensation may include opportunities for equity grants. A comprehensive benefits package is offered to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits. Equity opportunities may be part of the total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

🏢 Summary: Full-time onsite Client Services Associate role supporting mailroom operations, office services, inventory management, hospitality, and reception functions in a fast-paced workplace environment. The position focuses on maintaining smooth daily operations, handling shipping and receiving tasks, supporting meeting spaces, and delivering professional customer service. 🗂️ Requirements: High School Diploma or equivalent, 1+ year experience in customer service, office support, or similar role, Strong communication skills, Strong multitasking skills, Ability to learn new systems and processes, Professional appearance and demeanor, Ability to lift and move 40–60 lbs, Ability to operate common office equipment 📃 Skills: Mailroom, Logistics, Inventory, Shipping, Receiving, Reception, Hospitality, Printers, Warehouse, Tracking 🏢 Description: Client Services Associate We're hiring! If you're a people-focused, detail-oriented professional who enjoys keeping an office running smoothly, this role is for you. We're seeking a Client Services Associate to support daily operations, deliver exceptional service, and create a welcoming experience for employees and visitors. Quick Facts - Full-time onsite role - Compensation range: $18–$20 USD About the Role As a Client Services Associate, you'll handle mail and package operations, support office supplies and shipping and receiving, organize supply inventories and equipment management, assist with meeting room setups, and provide hospitality and occasional reception coverage. This position is ideal for someone who excels in a fast-paced environment, loves helping others, and takes pride in maintaining a polished, organized workspace. What You'll Do Mailroom Operations - Receive, sort, and distribute all inbound mail and packages - Process outbound mail, shipments, and tracking documentation - Maintain accurate chain-of-custody records - Notify employees of incoming deliveries and coordinate pickup Warehouse & Logistics - Perform shipping and receiving tasks for supplies, materials, and equipment - Verify packing slips, inspect shipments, and report discrepancies - Organize and maintain warehouse areas for cleanliness and efficiency - Load/unload items using proper safety techniques Office Operations - Monitor and restock office supplies - Ensure printers/MFDs are functional and stocked - Keep the Business Service Center neat and organized - Submit and follow up on work orders Inventory & Supplies - Monitor stock levels of office and warehouse supplies - Replenish inventory and support ordering when needed - Keep storage areas neat and labeled for easy access Hospitality & Facilities Support - Set up meeting and conference rooms - Support pantry, barista, or kitchen areas - Perform light cleaning and maintenance tasks - Assist with internal office moves Reception & Customer Support - Provide backup front desk/reception coverage - Deliver friendly, professional service to employees and guests - Handle sensitive or urgent requests with discretion What You Bring - High School Diploma or equivalent - 1+ year of experience in customer service, office support, or similar preferred - Strong communication and multitasking skills - A proactive, solutions-oriented mindset - Comfort learning new systems and processes - Professional appearance and demeanor Physical Requirements - Ability to lift/move 40–60 lbs - Frequent walking, bending, standing, and light manual activity - Ability to operate common office equipment Why You'll Love Working With Us - Supportive team culture - Opportunities to learn and grow - A role with high visibility and daily impact - A chance to be the go-to person who keeps everything running smoothly Benefits - Medical, Dental, Vision - HCFSA, DCFSA, HSA - Commuter Transit and Parking - Supplemental Life Insurance - Accident Insurance - Critical Illness - Hospital Indemnity - Legal Program - Identity Theft Protection - Pet Discounts and Pet Insurance - Group Home and Auto Insurance - Employee Assistance Program - Short Term Disability - Life Insurance - Education Discounts - 401k with matching - Entertainment Discounts - Paid Time Off

🏢 Summary: The Customer Support Representative role focuses on delivering technical support for a real estate and construction finance platform, serving as the first point of contact for users. The position involves troubleshooting platform issues, managing tickets, analyzing support data, and collaborating cross-functionally to improve the customer experience. It offers competitive compensation, equity, comprehensive benefits, and professional development opportunities. 🗂️ Requirements: 2+ years experience in technical support, help desk, or customer service in software or financial services, Ability to troubleshoot technical issues and communicate solutions clearly, Experience logging and managing incidents in a ticketing system, Ability to analyze support data to identify root causes, Strong knowledge of customer support processes and performance metrics, Ability to document solutions and maintain knowledge bases, Willingness to travel at least twice per year if non-local 📃 Skills: Salesforce, Zendesk, Jira, Google, Ticketing, Monitoring, Chat, Email, Phone 🏢 Description: Client Support Representative At Built, the Customer Support team serves as the first point of contact for customers seeking guidance or solutions on the platform. As a Customer Support Representative, you will deliver exceptional customer experiences while mastering construction and real estate finance technology products. You will troubleshoot issues, advocate for customers, and contribute to enhancing the overall user experience in a dynamic and supportive environment. What You'll Do - Provide timely, effective support via phone, email, and chat, troubleshooting technical issues and clearly communicating solutions. - Escalate complex issues to senior team members as needed. - Collect data using monitoring and support tools to identify root causes and drive resolutions. - Log and categorize incidents in a ticketing system to extract customer and product insights. - Document resolutions and improve internal and customer-facing knowledge bases. - Expand understanding of products, services, and tools. - Advocate for customers and provide insights to enhance their experience. - Maintain professionalism and confidentiality in customer interactions. - Meet performance metrics, including response time and customer satisfaction. - Collaborate with the team to streamline support processes and raise standards. Ideal Profile & What You'll Bring - 2+ years of experience in technical support, help desk, or customer service, preferably in software or financial services. - Strong problem-solving skills and customer-first mindset. - Ability to explain technical concepts to non-technical users. - Team-oriented attitude with respect for colleagues. - Ability to quickly learn technical systems and tools. - Process-driven and dependable approach to work. - Familiarity with Salesforce, Zendesk, Jira, and Google Suite is a plus. Compensation & Benefits - Salary range: $45,000 - $65,000 USD per year. - Equity in the form of stock options. - Medical, dental, and vision coverage. - Unlimited PTO policy. - Learning Grant program for professional development. - 401k with match and expedited vesting (US only). - Travel required at least twice per year for company-wide events if non-local, with additional travel based on business needs.

🏢 Summary: Strategic Product Manager role owning the end-to-end quote and bind experience, from complex carrier API integrations to polished agent-facing interfaces. The position drives product strategy, KPIs, and technical execution to scale a high-impact growth area in a fast-growing digital insurance marketplace. It requires strong technical acumen and close collaboration with Engineering, Design, and Data teams. 🗂️ Requirements: 7+ years product management experience in B2B or B2C, Proven ownership of cross-functional, user-facing technical projects, Experience working with APIs and technical integrations, Ability to define product KPIs and drive data-based decisions, Strong UX understanding and data analysis skills, Experience translating business needs into technical requirements, Fluency in English (C1) and Polish (C2), Based in Poland with US time zone overlap availability 📃 Skills: APIs, SQL, SaaS, Fintech, UX, Analytics, KPIs, Integrations, ProductManagement, DataAnalysis 🏢 Description: About First Connect: First Connect Insurance Services is a digital marketplace providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with 130+ carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly, and we plan to accelerate our growth. Role Overview: This is a foundational and strategic product role focused on one of our key growth drivers for 2026: the core agent experience of comparative rating and binding policies. You will be the architect and driver of the entire product lifecycle- from complex technical carrier integrations all the way to the final, polished end-user interface. You will spearhead the end-to-end product strategy for these flows, sitting at the intersection of agent needs, business strategy, and technical feasibility. This is a highly autonomous position where your ability to create and execute a compelling product vision will directly impact policy production and the company's growth. The ideal candidate is a seasoned, technical, data-driven, and impact-oriented leader excited to take full ownership of a high-complexity product in a fast-paced, high-growth environment. What You’ll Do: Drive Quote & Bind Product Strategy Spearhead the end-to-end product strategy for our comparative rater and binding flows, owning the product from technical carrier integrations to the final end-user interface. Define, track, and report on key product KPIs, making ruthless prioritization decisions based on a healthy mix of impact analysis, effort, and user feedback. Drive user adoption of the quote and bind features, ensuring a world-class, seamless agent experience. Lead Product & Technical Excellence Drive technical & feature excellence by collaborating closely with Engineering and Design teams to translate high-level business problems into detailed technical requirements and polished features. Lead agent-facing discovery, research, and ideation to inform the product roadmap. Coordinate across time zones with internal teams and external partners to translate problem areas and requirements into productized solutions. Own the Agent Journey Take over a ready product that is poised to be one of our key growth levers, requiring readiness to pivot and adapt to fast-changing priorities. Collaborate with almost every team in the company, with most exposure to Engineering, Design, Data, Support, and Sales . What You Bring: 7+ years of product management experience , owning and driving significant cross-organizational, user-facing projects in either B2B or B2C fields. Proven track record of working on cross-functional projects and the ability to create and steer a compelling product vision and strategy. Technical know-how , including demonstrated experience working closely with engineering, driving technical products forward, and experience working with APIs (setting specifications or as an engineer). Strong UX sense and demonstrated data analysis capabilities. High ownership mindset – comfortable navigating ambiguity and pushing initiatives forward, even when faced with (sometimes) archaic carrier technology to integrate with. Fluent in English (C1) and Polish (C2) . Based in Poland with the flexibility to work partial overlap with the US time zone (typically twice a week after 5 PM CET). Nice to Have: SaaS and/or Fintech experience, Engineering or Quality Assurance background, SQL knowledge, and prior startup/scale-up experience. Recruitment process: Our goal is to be thorough while respecting your time. Send us your CV – it's the best way for us to get to know you. Meet Ola , our Talent Manager for initial interview. Join for an interview with the Hiring Manager, Paweł Kaminski (60 mins). Meet with our Engineers for a short check-in (30 mins). Complete the recruitment task and discuss your solution with the people you met earlier and Yotam (Chief Product Officer). Individual meeting with the CPO. ... and welcome aboard! 👋 What benefits are waiting for you: Salary 27.000 PLN - 31.000 PLN net + VAT on B2B Basics 🌎 Remote work & flexible working hours 🤒 Paid sick leave 🏖️ Paid holidays Health & Safety 💊 Private medical care with dentists & orthodontists package for you and your family ❤️ Group life insurance 🧘 Psychotherapists support — free online sessions with psychologists and psychotherapists. 🤸 Home physiotherapy 🏅 Multisport card & meditation apps reimbursed 50% Working conditions & Development 💻 Gear with Apple Logo and a nice Dell monitor 🌱 50% reimbursement for courses, conferences, books & certificates 🇺🇸 Free access to private language lessons 🐕 6 Personal Development Days & 4 Voluntary Days Off Extras you may like 🎫 Cafeteria platform — extra “stówka”every month to spend on whatever you want to 🧒 Nanny services for parents 📦 Concierge services – a personal assistant to help you to deal with your everyday matters 🎉 Team building events — we party together several times a year during the annual Offsite & Christmas Parties, or our workation week in Mediterranean

🏢 Summary: Entry-level, full-time in-office Sourcing Assistant role supporting purchasing, vendor coordination, and administrative operations within a fast-paced HVAC and plumbing environment. The position focuses on processing purchase orders, tracking materials, communicating with vendors and internal teams, and maintaining accurate records using company software systems. Ideal for detail-oriented, tech-savvy candidates with strong computer proficiency and organizational skills. 🗂️ Requirements: Minimum 18 years old, Strong computer skills, Proficiency in Microsoft Outlook, Proficiency in Microsoft Excel, Proficiency in Microsoft Word, Ability to learn and use new software systems, Ability to manage multiple tasks simultaneously, Strong organizational skills, Excellent attention to detail, Strong verbal and written communication skills, Ability to work full-time in-office, Ability to work in a fast-paced environment 📃 Skills: Outlook, Excel, Word, ERP, Inventory, Scheduling, Accounting, DataEntry, Dispatching 🏢 Description: Sourcing Assistant Compensation: $20–$25 per hour (based on experience) What We Offer - Competitive pay with a top-performing mechanical contractor - Stable, long-term career opportunity - Ongoing training and development - Career advancement opportunities - Supportive and collaborative team environment - Promote-from-within culture - Growing company with strong leadership and vision Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Retirement Savings Plan with Company Match - Paid Time Off - Paid Holidays - Life Insurance - Ongoing Training & Professional Development Position Overview We are seeking a detail-oriented and dependable Sourcing Assistant to join our growing Purchasing Department. This entry-level position supports purchasing activities, vendor communication, material coordination, and office operations. The Sourcing Assistant helps ensure that materials, information, and communication flow efficiently between vendors, field teams, and internal departments. This role is ideal for someone who enjoys organization, problem-solving, working with technology, and supporting a fast-paced operation. Success in this position requires strong computer skills, attention to detail, excellent communication, and the ability to manage multiple priorities throughout the day. No previous purchasing experience is required. We are willing to train the right individual who demonstrates a strong work ethic, positive attitude, and willingness to learn. This is a full-time, in-office position. Remote or hybrid work is not available. Key Responsibilities Purchasing & Vendor Support - Assist with creating and processing purchase orders - Communicate with vendors regarding order status, delivery schedules, and material availability - Track material deliveries and provide updates to internal teams - Assist with coordinating deliveries to support field operations - Maintain accurate purchasing records and documentation - Help process material returns and vendor requests - Follow up on purchase orders and delivery confirmations - Enter and update information within company software systems - Support the purchasing team with administrative and coordination tasks - Assist with special projects and departmental initiatives as assigned Administrative & Operations Support - Answer and direct incoming phone calls - Assist with customer and technician communication - Support dispatching and scheduling efforts as needed - Prepare and distribute work orders and related documentation - Assist with invoice processing and administrative tasks - Maintain organized electronic and physical records - Support communication between departments - Assist with office projects and process improvements - Provide general administrative support to office staff What We're Looking For Required Skills & Qualifications - Strong computer skills and ability to quickly learn new software systems - Ability to effectively manage multiple incoming calls, material requests, and administrative tasks while maintaining accuracy, professionalism, and attention to detail - Proficiency with Microsoft Outlook, Excel, and Word - Comfortable working with multiple software programs and digital platforms throughout the day - Strong organizational and time-management skills - Excellent attention to detail and accuracy - Strong verbal and written communication skills - Ability to prioritize tasks and manage multiple responsibilities simultaneously - Strong customer service and problem-solving skills - Ability to work effectively in a fast-paced office environment - Ability to work independently and as part of a team - Dependable, professional, and self-motivated - Positive attitude and willingness to learn - Minimum age of 18 years old Preferred Qualifications - Previous experience in customer service, administrative support, office coordination, dispatching, data entry, or a related role - Experience working with ERP, purchasing, inventory, scheduling, or accounting software - Experience in the construction, HVAC, plumbing, or service industry is a plus Previous purchasing experience is not required. We are willing to train motivated individuals who demonstrate strong computer proficiency, attention to detail, communication skills, and a desire to learn.

🏢 Summary: Remote customer-facing role focused on driving value and outcomes for healthcare organizations using AI imaging solutions. Acts as a trusted advisor to physicians and medical centers, bridging customers with product, data, and engineering teams to enhance adoption and impact. Involves data analysis, stakeholder management, and cross-functional collaboration to demonstrate measurable clinical and operational value. 🗂️ Requirements: BSc in science, engineering, or quantitative field, 4+ years in Customer Success, customer-facing analytics, Project Management, or similar roles, Experience working in SaaS high-tech or startup environment, Stakeholder management and executive-level relationship building, Strong analytical and data-driven decision-making skills, Ability to understand technical concepts and collaborate with technical teams, Excellent verbal and written communication skills in English, Ability to work in PST time zones, Ability to travel up to 25% 📃 Skills: SaaS, Analytics, AI, MedicalImaging, Radiology, ProjectManagement, StakeholderManagement, DataAnalysis, Research, English 🏢 Description: About this role This position focuses on championing customer-centric solutions and outcomes. You will work closely with engineering, operations, sales, and support teams to understand customers, enhance the value they get from the solutions, and demonstrate organizational impact. You will develop a strong understanding of customers' business objectives and articulate how AI enterprise solutions support their strategic goals. This is a remote role to be filled in the Western US. Responsibilities Serve as the customer's advocate and trusted advisor: - Proactively manage and grow customer relationships, identifying key stakeholders. - Lead discussions with top physicians in leading medical centers. - Understand customer pain points and workflows and enhance the value of AI in their departments. - Define next steps and collaborate with R&D teams to drive execution. Serve as the liaison between customers and internal teams: - Ensure smooth onboarding of new customers with the technical team. - Drive product enhancements and collaborate cross-functionally with Product, Data, and AI teams, representing the customer perspective. - Maintain a deep understanding of the solutions, expected performance, and user interface. Drive value demonstration: - Perform data analysis and present insights to customers. - Initiate and support research initiatives. Requirements - BSc in science, engineering, or any quantitative field (MSc preferred). - 4+ years of experience in Customer Success, customer-facing analytics, Project Management, or similar roles. - Experience in a SaaS high-tech or startup environment is an advantage. - Experience with data analytics is an advantage. - Experience working with medical imaging and radiologists is an advantage. - Research experience is an advantage. - Experience in stakeholder management and executive-level relationship building. - Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment. - Strong analytical thinking and data-driven decision-making. - Ability to understand technical concepts and collaborate with technical teams. - Excellent verbal and written communication skills in English. - Ability to work in PST time zones. - Ability to travel up to 25%. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with manager and team. - 401(k) plan with company match, life insurance, and long- and short-term disability coverage. - Opportunity to directly improve medical care and patient outcomes.

🏢 Summary: Sales Support Representative role focused on managing customer orders, supporting the sales cycle, maintaining vendor and customer relationships, and identifying add-on sales opportunities. The position combines administrative sales support with customer service and product sourcing responsibilities in the IT industry. 🗂️ Requirements: 1+ years of sales or customer service experience, Knowledge of computers and networking, Knowledge of the IT industry, Proficiency with Microsoft Office, Strong communication and phone skills, Ability to prioritize and multitask, Team-oriented attitude 📃 Skills: Microsoft, Office, Networking, IT, Salesforce 🏢 Description: Overview As a Sales Support Representative, you are responsible for generating new business while managing and growing the activity of existing customers. You will manage the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team. Your Impact The essential functions of this position include: - Accurately place orders into the system from customer-issued PO's - Follow-up on orders to ensure their successful delivery within customer expectations - Lead open order management, ensuring that open orders are delivered to the customer expediently and accurately - Confirm that all invoicing activity is taking place in a timely and accurate manner - Take a proactive role with problem resolution at the customer and supplier levels - Learn about the programs available at major vendor suppliers in order to source products via the most advantageous price - Assist customers with returns issues, order inquiries, and other requests for information - Develop successful relationships with sales, vendors, and internal departments - Assist with quoting - Offer add-on opportunities to customers such as warranty uplifts, service agreements, accessories, or supplies - Use proper decorum in all communications with customers both internal and external - Projects and additional responsibilities as needed or assigned Qualifications - Bachelor's degree preferred - 1+ years of sales or customer service experience - Knowledge of computers/networking and the IT industry as a whole - Excellent communication and phone skills - Ability to prioritize and multitask - Team player with a positive attitude - Knowledge of Microsoft Office suite products Position Specifics The initial base salary range for this position is expected to be between $19.23 and $24.04 hourly. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. Compensation may also include commissions and discretionary bonuses. Benefits may include medical, financial, and other programs such as 401(k) eligibility, employee stock purchase program, vacation, sick time, and personal leave. If hired, the employee will be in an at-will position and the company reserves the right to modify compensation programs based on performance and market factors. Corporate Values - Respectful communication and cooperation - Teamwork and employee participation - Work/life balance support - Embracing communities Commitment to Diversity, Inclusion and Belonging The employer is an equal opportunity employer and fosters a culture of diversity and inclusion. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws. This job description serves as a guide and is not an employment contract.

🏢 Summary: Senior Backend Engineer role focused on architecting and owning large-scale data processing systems that power commission cycles and core platform features. The position involves designing reliable data pipelines, handling complex carrier integrations, and optimizing asynchronous, event-driven architectures. You will collaborate cross-functionally to deliver scalable, high-availability backend solutions in a data-heavy environment. 🗂️ Requirements: 6+ years commercial backend development experience, Strong experience with large-scale data processing systems, Proven expertise in complex data integrations, Proficiency in Node.js, TypeScript, NestJS, PostgreSQL, Experience with asynchronous and event-driven architectures, Strong knowledge of system design patterns, Advanced SQL and PostgreSQL optimization, Ability to work with large, diverse datasets, Based in Poland with partial US time zone availability 📃 Skills: Node.js, TypeScript, NestJS, PostgreSQL, SQL, APIs, Microservices, Event-driven, Asynchronous, ETL, Indexing, Performance, Architecture, Git 🏢 Description: About First Connect: First Connect Insurance Services is a digital marketplace providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with 130+ carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly, and we plan to accelerate our growth. Role Overview: The core of our business revolves around retrieving and processing vast amounts of insurance carrier data. This isn’t just about moving numbers – this data enables our most critical platform features and powers the entire agency commission cycle. As a Senior Backend Engineer in this role, you will own this domain. We need someone who thrives in data-heavy environments and can architect systems that handle diverse data configurations and varying levels of data quality with precision. You’ll work closely with Product, Design, Business, and Finance teams to prioritize, build, and monitor the systems that form the very backbone of our business. If you’re a Senior Engineer who loves tackling complex data challenges, spotting patterns in chaos, and shaking things up, you’ve come to the right place. 🚀 What You’ll Do: Architect Data Pipelines: Design and own the systems responsible for processing massive datasets from 130+ different carriers, ensuring high availability and reliability Master Data Complexity: Build robust logic to handle various data configurations, ensuring accuracy in our crucial commission and platform features Ensure Data Quality: Implement advanced patterns and monitoring to identify and resolve data quality issues before they impact the business Scale Asynchronous Systems: Optimize our event-driven architecture to ensure seamless, real-time data processing at scale Cross-Functional Ownership: Collaborate with Finance and Business teams to translate complex data requirements into scalable technical solutions We might be a match if: You have 6+ years of commercial experience with a heavy focus on backend systems and complex data processing You have a data-heavy expertise: Proven experience in building systems that handle large, diverse datasets and complex integrations You have technical Mastery: Proficiency with Node.js, TypeScript, NestJS, and PostgreSQL You gained architectural Excellence: Strong background in asynchronous system architecture and a sharp eye for good design patterns You have a Startup Mindset: High ownership and the ability to navigate ambiguity. We are looking for people who want to build and grow, not just maintain You are based in Poland with flexibility for partial US time zone overlap You’ll get extra points for: Interest in mentoring others and stepping into a lead role Advanced SQL & Optimization: Deep knowledge of PostgreSQL performance tuning, indexing strategies, and handling large-scale datasets Recruitment process: Our goal is to be thorough while respecting your time. Send us your CV – it's the best way for us to get to know you. Meet Karolina , our Recruiter for initial interview Join a technical interview with our Team Members Meet our team for a live coding interview Talk with Michał , our Hiring Manager Join Wojtek and Ola for final stage call ... and welcome aboard! 👋 What benefits are waiting for you: Salary 26.000 PLN - 31.000 PLN net + VAT on B2B Basics 🌎 Remote work & flexible working hours 🤒 Paid sick leave 🏖️ Paid holidays Health & Safety 💊 Private medical care with dentists & orthodontists package for you and your family ❤️ Group life insurance 🧘 Psychotherapists support — free online sessions with psychologists and psychotherapists 🤸 Home physiotherapy 🏅 Multisport card & meditation apps reimbursed 50% Working conditions & Development 💻 Gear with Apple Logo and a nice Dell monitor 🌱 50% reimbursement for courses, conferences, books & certificates 🇺🇸 Free access to private language lessons 🐕 6 Personal Development Days & 4 Voluntary Days Off Extras you may like 🎫 Cafeteria platform — extra “stówka”every month to spend on whatever you want to 🧒 Nanny services for parents 📦 Concierge services – a personal assistant to help you to deal with your everyday matters 🎉 Team building events — we party together several times a year during the annual Offsite & Christmas Parties, or our workation week in Mediterranean