Remote Call Center Agent

🏢 Summary: Opportunity to join a fast-growing fintech startup as a Call Center Agent supporting existing insurance customers with policy changes and inquiries. The role focuses on handling inbound calls, processing service requests, and retaining policyholders through effective problem-solving. Remote work, paid P&C licensing, and flexible scheduling options are offered. 🗂️ Requirements: 2+ years call center experience, Ability to multitask and manage competing priorities, Strong customer service orientation, Ability to handle inbound calls and process policy changes, Willingness to obtain P&C license within 60 days 📃 Skills: CustomerService, CallCenter, Insurance, PolicyProcessing, Multitasking, Retention, P&C 🏢 Description: About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! We are on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Call Center Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support customers with enthusiasm and care. How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents - Help customers with questions regarding existing insurance policies, coverages, policy benefits, or make changes to existing policies - Work to retain policyholders by actively finding solutions for customers who are at risk of cancellation Who you are: - You can multitask and manage multiple competing priorities - You are passionate about helping others - 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - 21.00 - P&C license paid by the company (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (work equipment provided) - Ongoing training and mentorship from the leadership team - Access to an extensive portfolio of over 55 insurance carriers and products - Flexible scheduling options: 5-day, 8-hour schedule or 4-day, 10-hour workweek The successful candidate’s starting pay will fall within the listed range, determined based on job-related factors including skills, experience, qualifications, work location, and market conditions. Compensation may include opportunities for equity grants. The comprehensive benefits package includes health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits. Equity opportunities may also be part of the total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

🏢 Summary: Customer Support Agent role supporting existing insurance policyholders by handling inbound calls, processing policy changes, and answering coverage-related questions. The position focuses on customer retention and service within a fast-growing fintech app, with remote work options and licensing support provided. 🗂️ Requirements: 2+ years call center experience, Ability to handle inbound customer calls, Experience processing service requests and policy changes, Ability to multitask and manage competing priorities, Willingness to obtain P&C license within 60 days 📃 Skills: CallCenter, CustomerSupport, Insurance, PolicyProcessing, Multitasking, InboundCalls, PCLicense 🏢 Description: About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S. We are looking for a Customer Support Agent to join our growing team. In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of our 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. - Help customers with questions regarding existing insurance policies, including coverages and policy benefits, and make changes to existing policies - Work to retain policyholders by actively finding solutions for customers who are at risk of cancellation Who you are: - Able to multitask and manage multiple competing priorities - Passionate about helping others - 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - $21.00 - P&C license paid for (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (work equipment provided) - Ongoing training and mentorship from leadership team - Flexible scheduling options: 5-day, 8-hour schedule or 4-day, 10-hour workweek - Comprehensive benefits package including health, dental, vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, wellness benefits, and potential equity opportunities Equal Employment Opportunity: We are proud to be an Equal Employment Opportunity employer and prohibit discrimination based on legally protected characteristics. Reasonable accommodations are available for individuals with disabilities during the job application process.

🏢 Summary: The offer is for a Customer Support Agent responsible for assisting existing customers with changes to their insurance policies, handling inbound calls, processing service requests, and answering coverage-related questions. The role focuses on policy servicing, retention, and delivering high-quality customer support in a fast-growing fintech environment. It includes remote work options, paid licensing, and comprehensive benefits. 🗂️ Requirements: Minimum 2 years of call center experience, Ability to handle inbound calls from existing customers, Experience processing service requests and policy changes, Ability to multitask and manage multiple priorities, Willingness to obtain P&C license within 60 days of starting 📃 Skills: CallCenter, CustomerSupport, Insurance, PolicyProcessing, InboundCalls, Multitasking, PCLicense 🏢 Description: About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S. We are on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Customer Support Agent to join our growing team. In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of our 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents - Help customers with questions regarding existing insurance policies, coverages, or policy benefits and make changes to existing policies - Work to retain policyholders by actively finding solutions for customers who are at risk of cancellation Who you are: - Able to multitask and manage multiple competing priorities - Passionate about helping others - 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - $21.00 - P&C license paid by the company (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (work equipment provided) - Ongoing training and mentorship from leadership team - Flexible scheduling options: 5-day, 8-hour schedule or 4-day, 10-hour workweek - Comprehensive benefits package including health, dental, vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, wellness benefits, and potential equity opportunities Equal Employment Opportunity statement and accommodations information apply.

🏢 Summary: Strategic Product Manager role owning the end-to-end quote and bind experience, from complex carrier API integrations to polished agent-facing interfaces. The position drives product strategy, KPIs, and technical execution to scale a high-impact growth area in a fast-growing digital insurance marketplace. It requires strong technical acumen and close collaboration with Engineering, Design, and Data teams. 🗂️ Requirements: 7+ years product management experience in B2B or B2C, Proven ownership of cross-functional, user-facing technical projects, Experience working with APIs and technical integrations, Ability to define product KPIs and drive data-based decisions, Strong UX understanding and data analysis skills, Experience translating business needs into technical requirements, Fluency in English (C1) and Polish (C2), Based in Poland with US time zone overlap availability 📃 Skills: APIs, SQL, SaaS, Fintech, UX, Analytics, KPIs, Integrations, ProductManagement, DataAnalysis 🏢 Description: About First Connect: First Connect Insurance Services is a digital marketplace providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with 130+ carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly, and we plan to accelerate our growth. Role Overview: This is a foundational and strategic product role focused on one of our key growth drivers for 2026: the core agent experience of comparative rating and binding policies. You will be the architect and driver of the entire product lifecycle- from complex technical carrier integrations all the way to the final, polished end-user interface. You will spearhead the end-to-end product strategy for these flows, sitting at the intersection of agent needs, business strategy, and technical feasibility. This is a highly autonomous position where your ability to create and execute a compelling product vision will directly impact policy production and the company's growth. The ideal candidate is a seasoned, technical, data-driven, and impact-oriented leader excited to take full ownership of a high-complexity product in a fast-paced, high-growth environment. What You’ll Do: Drive Quote & Bind Product Strategy Spearhead the end-to-end product strategy for our comparative rater and binding flows, owning the product from technical carrier integrations to the final end-user interface. Define, track, and report on key product KPIs, making ruthless prioritization decisions based on a healthy mix of impact analysis, effort, and user feedback. Drive user adoption of the quote and bind features, ensuring a world-class, seamless agent experience. Lead Product & Technical Excellence Drive technical & feature excellence by collaborating closely with Engineering and Design teams to translate high-level business problems into detailed technical requirements and polished features. Lead agent-facing discovery, research, and ideation to inform the product roadmap. Coordinate across time zones with internal teams and external partners to translate problem areas and requirements into productized solutions. Own the Agent Journey Take over a ready product that is poised to be one of our key growth levers, requiring readiness to pivot and adapt to fast-changing priorities. Collaborate with almost every team in the company, with most exposure to Engineering, Design, Data, Support, and Sales . What You Bring: 7+ years of product management experience , owning and driving significant cross-organizational, user-facing projects in either B2B or B2C fields. Proven track record of working on cross-functional projects and the ability to create and steer a compelling product vision and strategy. Technical know-how , including demonstrated experience working closely with engineering, driving technical products forward, and experience working with APIs (setting specifications or as an engineer). Strong UX sense and demonstrated data analysis capabilities. High ownership mindset – comfortable navigating ambiguity and pushing initiatives forward, even when faced with (sometimes) archaic carrier technology to integrate with. Fluent in English (C1) and Polish (C2) . Based in Poland with the flexibility to work partial overlap with the US time zone (typically twice a week after 5 PM CET). Nice to Have: SaaS and/or Fintech experience, Engineering or Quality Assurance background, SQL knowledge, and prior startup/scale-up experience. Recruitment process: Our goal is to be thorough while respecting your time. Send us your CV – it's the best way for us to get to know you. Meet Ola , our Talent Manager for initial interview. Join for an interview with the Hiring Manager, Paweł Kaminski (60 mins). Meet with our Engineers for a short check-in (30 mins). Complete the recruitment task and discuss your solution with the people you met earlier and Yotam (Chief Product Officer). Individual meeting with the CPO. ... and welcome aboard! 👋 What benefits are waiting for you: Salary 27.000 PLN - 31.000 PLN net + VAT on B2B Basics 🌎 Remote work & flexible working hours 🤒 Paid sick leave 🏖️ Paid holidays Health & Safety 💊 Private medical care with dentists & orthodontists package for you and your family ❤️ Group life insurance 🧘 Psychotherapists support — free online sessions with psychologists and psychotherapists. 🤸 Home physiotherapy 🏅 Multisport card & meditation apps reimbursed 50% Working conditions & Development 💻 Gear with Apple Logo and a nice Dell monitor 🌱 50% reimbursement for courses, conferences, books & certificates 🇺🇸 Free access to private language lessons 🐕 6 Personal Development Days & 4 Voluntary Days Off Extras you may like 🎫 Cafeteria platform — extra “stówka”every month to spend on whatever you want to 🧒 Nanny services for parents 📦 Concierge services – a personal assistant to help you to deal with your everyday matters 🎉 Team building events — we party together several times a year during the annual Offsite & Christmas Parties, or our workation week in Mediterranean

🏢 Summary: Senior AI Agent Engineer role focused on building and deploying production-grade AI agents on top of frontier LLMs for supply chain operations. You will design agent harnesses, evaluations, orchestration, and supporting infrastructure, partnering closely with product and customers to take ideas from 0 to scaled deployment. The position combines deep hands-on LLM engineering with distributed systems and customer-embedded product development. 🗂️ Requirements: 5+ years of software engineering experience, 1+ year shipping LLM- or agent-based features to production, Strong proficiency in Python and/or TypeScript/Node.js, Experience designing APIs and distributed systems, Experience with PostgreSQL and data modeling, Hands-on experience with prompt engineering and evaluation frameworks, Experience with agent orchestration patterns and frontier model APIs 📃 Skills: Python, TypeScript, Node.js, LLMs, Prompting, PostgreSQL, APIs, DistributedSystems, Orchestration, Retrieval, MCP, WMS, TMS, ERP 🏢 Description: We are seeking an entrepreneurial Senior AI Agent Engineer to join as a founding member of the Agents team and build the next layer of an agentic platform that synthesizes marketplace data and operates autonomously inside customers' supply chain workflows. You will own the AI agents and the infrastructure they depend on, partnering closely with the CTO, product, and operators to take ideas from 0 to scaled deployments. About the Role You will embed deeply in customers' operations, design and ship production agent harnesses on top of frontier models, and turn field learnings into durable product. You will build the harnesses, evaluations, orchestration, and model strategy that power the broader product. Responsibilities - Embed with customers and operators to understand supply chain workflows and design agents that automate meaningful work. - Build production agent systems on frontier LLMs, including tool use, sub-agents, retrieval, structured outputs, MCP servers, and orchestration. - Own evaluation as a first-class discipline using datasets from real traces, rubrics, graders, experiments, and measurable improvements. - Architect the data, services, and APIs the agent layer depends on, integrating internal systems with customers' WMS, TMS, and ERP environments. - Codify repeatable deployment patterns to accelerate new customer rollouts. Qualifications - 5+ years of software engineering experience, with 1+ year shipping LLM- or agent-based features into production. - Strong proficiency in Python and/or TypeScript/Node.js. - Experience designing APIs, distributed systems, and data models in PostgreSQL. - Hands-on experience with production-scale prompt engineering, evaluation frameworks, orchestration patterns, and frontier model APIs. - Track record of building in fast, ambiguous environments. - Excellent written and verbal communication skills. Benefits - Start-up equity - Competitive salary - 100% paid health, dental, and vision coverage - Dinner provided via DoorDash, free DashPass, and stocked kitchen for NY employees - Commuter benefit - Gympass benefit - Additional benefits: One Medical membership, Gympass, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health Salary Range The compensation range for this position is $200,000 to $240,000, with potential exceptions based on candidate qualifications.

🏢 Summary: Senior Backend Engineer role focused on architecting and owning large-scale data processing systems that power commission cycles and core platform features. The position involves designing reliable data pipelines, handling complex carrier integrations, and optimizing asynchronous, event-driven architectures. You will collaborate cross-functionally to deliver scalable, high-availability backend solutions in a data-heavy environment. 🗂️ Requirements: 6+ years commercial backend development experience, Strong experience with large-scale data processing systems, Proven expertise in complex data integrations, Proficiency in Node.js, TypeScript, NestJS, PostgreSQL, Experience with asynchronous and event-driven architectures, Strong knowledge of system design patterns, Advanced SQL and PostgreSQL optimization, Ability to work with large, diverse datasets, Based in Poland with partial US time zone availability 📃 Skills: Node.js, TypeScript, NestJS, PostgreSQL, SQL, APIs, Microservices, Event-driven, Asynchronous, ETL, Indexing, Performance, Architecture, Git 🏢 Description: About First Connect: First Connect Insurance Services is a digital marketplace providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with 130+ carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly, and we plan to accelerate our growth. Role Overview: The core of our business revolves around retrieving and processing vast amounts of insurance carrier data. This isn’t just about moving numbers – this data enables our most critical platform features and powers the entire agency commission cycle. As a Senior Backend Engineer in this role, you will own this domain. We need someone who thrives in data-heavy environments and can architect systems that handle diverse data configurations and varying levels of data quality with precision. You’ll work closely with Product, Design, Business, and Finance teams to prioritize, build, and monitor the systems that form the very backbone of our business. If you’re a Senior Engineer who loves tackling complex data challenges, spotting patterns in chaos, and shaking things up, you’ve come to the right place. 🚀 What You’ll Do: Architect Data Pipelines: Design and own the systems responsible for processing massive datasets from 130+ different carriers, ensuring high availability and reliability Master Data Complexity: Build robust logic to handle various data configurations, ensuring accuracy in our crucial commission and platform features Ensure Data Quality: Implement advanced patterns and monitoring to identify and resolve data quality issues before they impact the business Scale Asynchronous Systems: Optimize our event-driven architecture to ensure seamless, real-time data processing at scale Cross-Functional Ownership: Collaborate with Finance and Business teams to translate complex data requirements into scalable technical solutions We might be a match if: You have 6+ years of commercial experience with a heavy focus on backend systems and complex data processing You have a data-heavy expertise: Proven experience in building systems that handle large, diverse datasets and complex integrations You have technical Mastery: Proficiency with Node.js, TypeScript, NestJS, and PostgreSQL You gained architectural Excellence: Strong background in asynchronous system architecture and a sharp eye for good design patterns You have a Startup Mindset: High ownership and the ability to navigate ambiguity. We are looking for people who want to build and grow, not just maintain You are based in Poland with flexibility for partial US time zone overlap You’ll get extra points for: Interest in mentoring others and stepping into a lead role Advanced SQL & Optimization: Deep knowledge of PostgreSQL performance tuning, indexing strategies, and handling large-scale datasets Recruitment process: Our goal is to be thorough while respecting your time. Send us your CV – it's the best way for us to get to know you. Meet Karolina , our Recruiter for initial interview Join a technical interview with our Team Members Meet our team for a live coding interview Talk with Michał , our Hiring Manager Join Wojtek and Ola for final stage call ... and welcome aboard! 👋 What benefits are waiting for you: Salary 26.000 PLN - 31.000 PLN net + VAT on B2B Basics 🌎 Remote work & flexible working hours 🤒 Paid sick leave 🏖️ Paid holidays Health & Safety 💊 Private medical care with dentists & orthodontists package for you and your family ❤️ Group life insurance 🧘 Psychotherapists support — free online sessions with psychologists and psychotherapists 🤸 Home physiotherapy 🏅 Multisport card & meditation apps reimbursed 50% Working conditions & Development 💻 Gear with Apple Logo and a nice Dell monitor 🌱 50% reimbursement for courses, conferences, books & certificates 🇺🇸 Free access to private language lessons 🐕 6 Personal Development Days & 4 Voluntary Days Off Extras you may like 🎫 Cafeteria platform — extra “stówka”every month to spend on whatever you want to 🧒 Nanny services for parents 📦 Concierge services – a personal assistant to help you to deal with your everyday matters 🎉 Team building events — we party together several times a year during the annual Offsite & Christmas Parties, or our workation week in Mediterranean

🏢 Summary: Senior Backend Engineer role focused on architecting and owning large-scale data processing systems that power commission cycles and core platform features. The position centers on building reliable, event-driven pipelines handling complex, high-volume insurance carrier data. You will design scalable backend architectures and ensure high data quality across diverse integrations. 🗂️ Requirements: 6+ years commercial experience in backend development, Experience building systems handling large, diverse datasets, Strong experience with complex data processing and integrations, Proficiency in Node.js and TypeScript, Experience with NestJS framework, Experience with PostgreSQL, Strong knowledge of asynchronous and event-driven architectures, Ability to design scalable system architectures, Experience with data quality monitoring and optimization, Based in Poland with partial US timezone overlap 📃 Skills: Node.js, TypeScript, NestJS, PostgreSQL, SQL, Architecture, Asynchronous, Event-driven, Data-processing, ETL 🏢 Description: About First Connect: First Connect Insurance Services is a digital marketplace providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with 130+ carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly, and we plan to accelerate our growth. Role Overview: The core of our business revolves around retrieving and processing vast amounts of insurance carrier data. This isn’t just about moving numbers – this data enables our most critical platform features and powers the entire agency commission cycle. As a Senior Backend Engineer in this role, you will own this domain. We need someone who thrives in data-heavy environments and can architect systems that handle diverse data configurations and varying levels of data quality with precision. You’ll work closely with Product, Design, Business, and Finance teams to prioritize, build, and monitor the systems that form the very backbone of our business. If you’re a Senior Engineer who loves tackling complex data challenges, spotting patterns in chaos, and shaking things up, you’ve come to the right place. 🚀 What You’ll Do: Architect Data Pipelines: Design and own the systems responsible for processing massive datasets from 130+ different carriers, ensuring high availability and reliability Master Data Complexity: Build robust logic to handle various data configurations, ensuring accuracy in our crucial commission and platform features Ensure Data Quality: Implement advanced patterns and monitoring to identify and resolve data quality issues before they impact the business Scale Asynchronous Systems: Optimize our event-driven architecture to ensure seamless, real-time data processing at scale Cross-Functional Ownership: Collaborate with Finance and Business teams to translate complex data requirements into scalable technical solutions We might be a match if: You have 6+ years of commercial experience with a heavy focus on backend systems and complex data processing You have a data-heavy expertise: Proven experience in building systems that handle large, diverse datasets and complex integrations You have technical Mastery: Proficiency with Node.js, TypeScript, NestJS, and PostgreSQL You gained architectural Excellence: Strong background in asynchronous system architecture and a sharp eye for good design patterns You have a Startup Mindset: High ownership and the ability to navigate ambiguity. We are looking for people who want to build and grow, not just maintain You are based in Poland with flexibility for partial US time zone overlap You’ll get extra points for: Interest in mentoring others and stepping into a lead role Advanced SQL & Optimization: Deep knowledge of PostgreSQL performance tuning, indexing strategies, and handling large-scale datasets Recruitment process: Our goal is to be thorough while respecting your time. Send us your CV – it's the best way for us to get to know you. Meet Karolina , our Recruiter for initial interview Join a technical interview with our Team Members Meet our team for a live coding interview Talk with Michał , our Hiring Manager Join Wojtek and Ola for final stage call ... and welcome aboard! 👋 What benefits are waiting for you: Salary 26.000 PLN - 31.000 PLN net + VAT on B2B Basics 🌎 Remote work & flexible working hours 🤒 Paid sick leave 🏖️ Paid holidays Health & Safety 💊 Private medical care with dentists & orthodontists package for you and your family ❤️ Group life insurance 🧘 Psychotherapists support — free online sessions with psychologists and psychotherapists 🤸 Home physiotherapy 🏅 Multisport card & meditation apps reimbursed 50% Working conditions & Development 💻 Gear with Apple Logo and a nice Dell monitor 🌱 50% reimbursement for courses, conferences, books & certificates 🇺🇸 Free access to private language lessons 🐕 6 Personal Development Days & 4 Voluntary Days Off Extras you may like 🎫 Cafeteria platform — extra “stówka”every month to spend on whatever you want to 🧒 Nanny services for parents 📦 Concierge services – a personal assistant to help you to deal with your everyday matters 🎉 Team building events — we party together several times a year during the annual Offsite & Christmas Parties, or our workation week in Mediterranean

🏢 Summary: The offer is for a Software Engineer (Agent Development) role focused on building and scaling production-ready AI agents and autonomous marketing workflows. The position combines strong backend engineering with applied GenAI, emphasizing reliable, scalable systems integrated into a live marketing automation platform. The role involves working with LLM orchestration, backend services, and AI-driven integrations in a fast-paced, collaborative environment. 🗂️ Requirements: 2–4 years of software engineering experience, Strong experience in Python and scalable backend development, Understanding of building production-ready, maintainable systems, Interest in AI, GenAI, and agentic systems, Experience with backend databases such as MySQL, Redis, or DynamoDB, Ability to work in fast-paced, iterative environments, Strong problem-solving skills, Ability to collaborate with cross-functional and distributed teams 📃 Skills: Python, GenAI, LLM, MySQL, Redis, DynamoDB, APIs, CI/CD, Cloud, AI, Agents 🏢 Description: Our client helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on the Client’s mix of pre-built automation and integration to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle. We’re looking for a Software Engineer (Agent Development) to join our client’s growing AI team and help build the next generation of autonomous AI agents powering modern marketing workflows. In this role, you’ll work at the intersection of backend engineering and applied AI, designing and scaling production-ready agentic systems used by businesses worldwide. This is not a pure research role. The focus is on strong software engineering fundamentals and building reliable, scalable AI-powered products. You’ll work across backend systems, orchestration, integrations, and AI workflows, collaborating closely with cross-functional product and engineering teams. The environment is fast-paced and highly collaborative, with a strong emphasis on ownership, rapid iteration, and building real-world AI solutions already running in production. Key takeaways: Stack: Python, AI Agents, MySQL, GenAI Salary : 20 000 - 23 000 PLN gross/month, Contract of employment (+10% annual bonus, 75% Creative Tax) Working model: Hybrid, once a week in the office Location: Krakow, ul. Konopnickiej Recruitment process: Call with MOTIFE recruiter (30 min) Technical interview, live coding (1h) Cross-functional interview (1h) Interview with Hiring Manager (45 min) | Optional Responsibilities: Design and develop production-grade AI agents and autonomous marketing workflows across the platform. Build and maintain multi-step agentic systems involving LLM orchestration, tool usage, and backend integrations. Work with LLM APIs, including prompt engineering, response handling, evaluation, and optimization of AI workflows. Create and improve evaluation frameworks, quality metrics, and monitoring processes to ensure agent reliability and performance at scale. Monitor and optimize agent behavior, latency, token usage, cost efficiency, and production stability. Develop production-quality backend services and orchestration layers primarily using Python. Contribute to backend and frontend integration points where AI agents interact with the core platform. Build and maintain APIs, service interfaces, and data flows supporting AI-driven capabilities. Collaborate closely with Product, Design, and Engineering teams to define and deliver AI-powered user experiences. Ensure code quality through testing, code reviews, and adherence to engineering best practices. Participate in on-call rotations supporting AI agent services and platform reliability. Contribute to technical documentation, architectural decisions, and AI engineering best practices. Collaborate closely with globally distributed teams, including regular overlap with US-based stakeholders. Requirements: 2–4 years of experience in software engineering, with strong backend development fundamentals. Strong hands-on experience with Python and building scalable backend services. Interest in AI, GenAI, and agentic systems, with a willingness to grow in this area professionally. Exposure to AI-related projects, LLM-based solutions, ML models, or personal AI experiments is considered a strong plus. Understanding of how to build reliable, maintainable, and production-ready systems. Ability to work in fast-paced, iterative environments and ship code quickly while maintaining engineering quality. Familiarity with modern backend and database technologies such as MySQL, Redis, or DynamoDB. Strong problem-solving skills and the ability to work across different systems and technologies. Experience with cloud environments, APIs, CI/CD practices, or observability tooling is a plus. Familiarity with AI agent frameworks, prompt engineering, or LLM workflows is nice to have, but not required. Strong communication skills and a collaborative mindset within cross-functional engineering teams. Willingness to collaborate with globally distributed teams, including regular overlap with US-based stakeholders. What we offer: Health Benefits 1. Medical Full coverage for employees and their dependents through LUX MED. Employees have access to the “Premium” package, providing enhanced coverage and greater access to care. A client pays 100% of the premium for employees and 50% for dependents. 2. Dental No additional cost for dental coverage- integrated into LUX MED medical plan. 3. Vision Reimbursement for vision expenses up to 400 PLN every 2 years. Mental Health Tools Access to TELUS Health EAP to provide support and resources in a time of need. Additional Benefits 10% annual bonus 75% Creative Tax Vacation: 26 days. Home Office Stipend: One-time $150 equivalent home office stipend to outfit their home office. Calm Subscription: Premium subscription access to Calm, the #1 app for sleep, meditation, and relaxation. Hub Perks: Receive meal and transportation benefits when traveling to the Poland Hub. Baby Swag: If you have a baby or adopt, you’ll receive a company-branded first bath bundle. Sabbatical Program: After 5 years of employment, receive a month-long paid sabbatical leave, with a sabbatical leave bonus.

🏢 Summary: Senior Full Stack Engineer role focused on owning and scaling a comparative insurance rater platform, including end-to-end system architecture and third-party API integrations. The position involves building and optimizing robust, real-time systems while collaborating cross-functionally to deliver high-impact product features. You will drive integration lifecycle management and ensure performance, reliability, and scalability of the product suite. 🗂️ Requirements: 6+ years commercial software development experience, Strong full stack experience, Proficiency in JavaScript, Proficiency in TypeScript, Strong experience with React, Strong experience with Node.js, Experience with relational databases, Experience building and integrating with APIs, Experience working in startup environments, Fluent English (C1), Fluent Polish (C2), Based in Poland 📃 Skills: JavaScript, TypeScript, React, Node.js, SQL, APIs, PostgreSQL 🏢 Description: About First Connect: First Connect Insurance Services is a digital marketplace providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with 130+ carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly, and we plan to accelerate our growth. Role Overview: The platform's standout feature is a robust comparative rater that lets insurance agents input data just once to generate multiple insurance quotes for their clients. FC aims to continually expand its network of insurance providers by integrating more companies via APIs, making it easy to access a wide range of insurance products. In this role, you will own this area, making FC’s rater the best in class in terms of user experience, speed, accuracy, and costs. You will own the underlying integrations, interview our users to understand their needs, then work closely with our product, design, and business teams, as well as the carriers themselves, to prioritize, build, and monitor this product suite. So if you're a Senior Full Stack Engineer looking to shake things up and have a good time while you're at it, you've come to the right place. 🚀 What You’ll Do: Architect and Implement Systems: Build robust systems end to end and manage interactions with various data stores and 3rd party APIs Own the Integration Lifecycle: Lead the design and implementation of new carrier integrations while incorporating them into our new product offering Drive Data Reliability: Support reliable databases and APIs designed for real-time automated decision-making Scale with Modern Tooling: Deploy and manage software using industry-standard tooling like Kubernetes clusters and Argo CD Collaborate for Impact: Work in an agile environment, interviewing users to understand needs and coordinating with Product, Design, and Business teams to ship impactful features What you bring: Must have: 6+ years of commercial experience in software development True Full Stack DNA: You are a proven generalist. Strong experience with our stack: JavaScript, TypeScript, React, Node.js, and relational databases Startup Spirit: Experience with startup organizations and culture. You thrive in high-growth environments AI & Growth Mindset: A proactive approach to learning, especially regarding AI and AI-based software development tooling Ownership & Initiative: High ownership of the applications you build and a drive to constantly improve existing solutions Team Player Vibe: You favor cooperation and mentoring over "lone wolf" development. A good vibe and teamwork are essential Language Skills: Fluent in both English (C1) and Polish (C2) Location: Based in Poland You’ll get extra points for: Interest in mentoring others and stepping into a lead role Experience with NestJS and service-oriented and event-driven architectures Experience with AI Engineering (Agentic Workflow Engineering) What you’ll be using after joining: TypeScript, Node.js, NestJS, PostgreSQL, React, AWS Docker and container-based deployment technologies (e.g. Kubernetes/Fargate) Automated software testing on unit/integration/end-to-end levels Recruitment process: Our goal is to be thorough while respecting your time. Send us your CV – it's the best way for us to get to know you Meet Ola , our Talent Manager for initial interview Join a technical interview with our Team Members Meet our team for a live coding interview Talk with Hiring Manager Join Wojtek and Ola for final stage call ... and welcome aboard! 👋 What benefits are waiting for you: Salary 26000 PLN - 31 000 PLN net + VAT on B2B Basics 🌎 Remote work & flexible working hours 🤒 Paid sick leave 🏖️ Paid holidays Health & Safety 💊 Private medical care with dentists & orthodontists package for you and your family ❤️ Group life insurance 🧘 Psychotherapists support — free online sessions with psychologists and psychotherapists. 🤸 Home physiotherapy 🏅 Multisport card & meditation apps reimbursed 50% Working conditions & Development 💻 Gear with Apple Logo and a nice Dell monitor 🌱 50% reimbursement for courses, conferences, books & certificates 🇺🇸 Free access to private language lessons 🐕 6 Personal Development Days & 4 Voluntary Days Off Extras you may like 🎫 Cafeteria platform — extra “stówka”every month to spend on whatever you want to 🧒 Nanny services for parents 📦 Concierge services – a personal assistant to help you to deal with your everyday matters 🎉 Team building events — we party together several times a year during the annual Offsite & Christmas Parties, or our #WinterEscape workation week in Mediterranean

🏢 Summary: Remote customer-facing role focused on driving value and outcomes for healthcare organizations using AI imaging solutions. Acts as a trusted advisor to physicians and medical centers, bridging customers with product, data, and engineering teams to enhance adoption and impact. Involves data analysis, stakeholder management, and cross-functional collaboration to demonstrate measurable clinical and operational value. 🗂️ Requirements: BSc in science, engineering, or quantitative field, 4+ years in Customer Success, customer-facing analytics, Project Management, or similar roles, Experience working in SaaS high-tech or startup environment, Stakeholder management and executive-level relationship building, Strong analytical and data-driven decision-making skills, Ability to understand technical concepts and collaborate with technical teams, Excellent verbal and written communication skills in English, Ability to work in PST time zones, Ability to travel up to 25% 📃 Skills: SaaS, Analytics, AI, MedicalImaging, Radiology, ProjectManagement, StakeholderManagement, DataAnalysis, Research, English 🏢 Description: About this role This position focuses on championing customer-centric solutions and outcomes. You will work closely with engineering, operations, sales, and support teams to understand customers, enhance the value they get from the solutions, and demonstrate organizational impact. You will develop a strong understanding of customers' business objectives and articulate how AI enterprise solutions support their strategic goals. This is a remote role to be filled in the Western US. Responsibilities Serve as the customer's advocate and trusted advisor: - Proactively manage and grow customer relationships, identifying key stakeholders. - Lead discussions with top physicians in leading medical centers. - Understand customer pain points and workflows and enhance the value of AI in their departments. - Define next steps and collaborate with R&D teams to drive execution. Serve as the liaison between customers and internal teams: - Ensure smooth onboarding of new customers with the technical team. - Drive product enhancements and collaborate cross-functionally with Product, Data, and AI teams, representing the customer perspective. - Maintain a deep understanding of the solutions, expected performance, and user interface. Drive value demonstration: - Perform data analysis and present insights to customers. - Initiate and support research initiatives. Requirements - BSc in science, engineering, or any quantitative field (MSc preferred). - 4+ years of experience in Customer Success, customer-facing analytics, Project Management, or similar roles. - Experience in a SaaS high-tech or startup environment is an advantage. - Experience with data analytics is an advantage. - Experience working with medical imaging and radiologists is an advantage. - Research experience is an advantage. - Experience in stakeholder management and executive-level relationship building. - Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment. - Strong analytical thinking and data-driven decision-making. - Ability to understand technical concepts and collaborate with technical teams. - Excellent verbal and written communication skills in English. - Ability to work in PST time zones. - Ability to travel up to 25%. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with manager and team. - 401(k) plan with company match, life insurance, and long- and short-term disability coverage. - Opportunity to directly improve medical care and patient outcomes.