Remote Customer Support Agent (P&C)

About the Opportunity

We are looking for a Customer Support Agent to join our growing team. In this role, you will help existing customers make changes to their current insurance policies from over 55 insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support customers with enthusiasm and care.

How You Will Make an Impact

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, and sending policy documents
• Assist customers with questions regarding existing insurance policies, coverages, and policy benefits, and make necessary policy changes
• Work to retain policyholders by actively finding solutions for customers at risk of cancellation

Who You Are

• Ability to multitask and manage multiple competing priorities
• Passionate about helping others
• 2+ years of experience working in a call center environment

Compensation and Perks

• Hourly wage: $19.00 - $21.00
• P&C license paid for (expected within 60 days after starting)
• Medical, dental, vision insurance, 401K match
• Remote work option with equipment provided
• Ongoing training and mentorship
• Flexible scheduling: 5-day, 8-hour schedule or 4-day, 10-hour workweek
• Comprehensive benefits package including health, dental, vision coverage, paid time off, paid parental leave, 401(K) with employer match, wellness benefits, and potential equity opportunities

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity employer and prohibit discrimination based on legally protected characteristics. Reasonable accommodations are available for individuals with disabilities during the application process.