Customer Success Manager - West

🏢 Summary: Strategic Technical Product Manager (Data & AI) role owning the roadmap for customer-facing AI/ML models and data products in a SaaS environment. You will partner with executive clients to co-develop predictive features, translate business problems into technical specifications, and launch high-impact analytics solutions. This role sits at the intersection of data science, engineering, and go-to-market execution, driving measurable ARR growth. 🗂️ Requirements: 3+ years experience in Product Management, Data Analytics, or Data Engineering, Strong SQL skills (joins, aggregations), Experience with modern BI platforms (Sigma, Tableau, or Looker), Ability to translate business problems into technical data requirements, Experience working with AI/ML models or advanced analytics features, Strong understanding of SaaS product metrics and customer ROI 📃 Skills: SQL, Sigma, Tableau, Looker, Snowflake, DBT, Fivetran, Python, R, AI, ML, SaaS, Analytics, Data, Visualization 🏢 Description: We aren’t just looking for someone to manage a backlog; we’re looking for the founding architect of our customer-facing data and AI strategy. As a Technical Product Manager (Data & AI), you will sit at the intersection of Data Science, Engineering, and customer-facing value. This is a highly visible, strategic role where you’ll partner directly with executive-level clients to co-develop predictive models, analytical features, and SaaS data products. WHAT YOU'LL DO Shape the AI & Data Vision - Own the predictive roadmap for external AI/ML models, advanced analytics features, and data products - Co-innovate with strategic customers and design partners to validate ideas and uncover user needs - Partner with UX and Data Science to translate complex algorithms into intuitive data visualizations and impactful demos Execute & Ship with Impact - Translate customer business problems into technical specifications, transformation logic, and data requirements - Collaborate with Product Marketing and Sales to launch features that drive adoption, retention, and ARR expansion - Use data analysis to validate assumptions and test product hypotheses before development WHAT YOU’LL BRING - 3+ years of experience in Product Management, Data Analytics, or Data Engineering - Strong business and product acumen with ability to connect technical features to customer ROI - SQL fluency, including writing joins and aggregations - Experience with modern BI platforms such as Sigma, Tableau, or Looker - Ability to communicate effectively with executive clients, sales teams, engineers, and data scientists NICE TO HAVE - Experience with modern data stack tools such as Snowflake, DBT, Fivetran, and Sigma - Familiarity with Python or R for lightweight data analysis - Exposure to machine learning lifecycle or productionized models - Experience in complex B2B SaaS industries BENEFITS - Health and dental insurance - 401k with company match - Flexible Time Off or generous PTO plan - Paid holidays and up to 4 weeks paid bonding leave - Tuition reimbursement - Employee Assistance Program - 24/7 virtual medical care access

🏢 Summary: The role offers an opportunity to drive enterprise IT sales within the Baltimore-Washington/Northern Virginia area, focusing on building strategic relationships and delivering data center, cloud, AI, and infrastructure solutions. The Account Executive is responsible for developing new accounts, growing existing clients, and executing strategic sales plans across Mid-Tier and Fortune 1000 organizations. The position includes a competitive base salary with uncapped commissions and requires a hybrid on-site presence. 🗂️ Requirements: Geographically located in Baltimore-Washington metropolitan area or Northern Virginia, Willingness to work on-site 1–2 days per week, Minimum 5 years of experience selling technology services, Proven success selling to CXO and VP levels, Experience selling data center, cloud, collaboration, and network infrastructure solutions, Ability to prospect, qualify leads, and close new accounts, Experience with Managed Accounts, Strong communication and presentation skills, Ability to travel up to 30% 📃 Skills: Sales, Cloud, AI, Networking, Infrastructure, Collaboration, DataCenter, E-business, Forecasting, AccountManagement, Prospecting, LeadManagement 🏢 Description: Overview **Candidates MUST BE geographically located within the Baltimore-Washington metropolitan area or Northern Virginia with a willingness to work on-site in the office one to two days per week.** If you have a passion for tech sales, experience selling enterprise IT solutions, and excel at building long-term relationships, this role is for you! Join ePlus as an Account Executive and be a key player in driving technology solutions that transform businesses. You will engage with clients across diverse industries, utilizing innovative solutions to solve complex challenges. Additionally, you will have the opportunity to sell a diverse portfolio of services and products from leading technology vendors, Original Equipment Manufacturers (OEMs) and enterprise solutions providers. Your Impact The essential functions of this position include: Develop and execute strategic sales plans to drive growth including new account relationships Achieve growth objectives through prospecting, active lead management, and relationship building with Mid-Tier and Fortune 1000 companies Maintain and grow existing client revenues through cross-selling of ePlus core competencies Establish and maintain manufacturer/partner relationships to develop joint sales opportunities Implement an ongoing account management plan, including leveraging all specialized resources Provide monthly forecast and quarterly reviews for assigned territory Travel up to 30% may be required, with the majority limited to the local territory. A smaller portion may involve air travel as needed. Qualifications Proven success selling to Managed Accounts at the CXO and VP levels Minimum of 5 years of experience selling technology services including data center, cloud, collaboration, network infrastructure, and emerging technologies Experience selling AI Solutions and Services is a plus VAR/systems integrator sales and/or direct selling experience with technology OEMs or software companies preferred Knowledge of e-business solutions environment Must demonstrate a strong ability to qualify leads, engage new markets, and successfully close new accounts, driving growth and expanding the customer base Excellent communication, presentation, problem-solving and time management skills Demonstrated ability to leverage subject matter experts (SMEs) to accelerate and enhance the sales process Ability to take initiative, self-motivate, and drive sales success independently Greatly Preferred Experience: 10+ years Commercial Enterprise OR SLED (in the state of Maryland and/or Northern Virginia) technology sales BA/BS in Business, Management, Computer Science or Engineering fields preferred. Why ePlus? At ePlus, we empower businesses with cutting-edge technology solutions that drive real impact. As an Account Executive, you'll be part of a high-performing sales team that helps organizations harness technology to navigate their digital transformation journey and achieve the business outcomes they seek. Here's what sets us apart: Industry Leadership – We are a trusted technology partner with deep expertise in cloud, security, data center, AI, and digital infrastructure solutions. Unlimited Earning Potential – We offer a competitive base salary with uncapped commissions. Exceptional Support – We offer a wide range of resources from across a variety of cross-functional teams (Inside Sales, Pre-Sales Engineers, and other areas) to help you drive sales. Cutting-Edge Solutions – We have developed and provide a robust portfolio of IT solutions and services backed by strategic partnerships with top technology providers. Longevity and Market Resilience – We are one of only 11% of Nasdaq listed companies to be in business for more than 30 years. We have demonstrated strong financial health and profitability over the decades, with consistent revenue growth and robust financial performance. Career Growth – We offer access to continuous learning and internal mobility opportunities. Supportive Culture – We're proud to say that we are all part of one collaborative team that values innovation, integrity, diversity and long-term client success. Position Specifics The initial base salary range for this position is expected to be between $80,000 and $125,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure includes variable pay through commissions based on individual sales performance. This means your earning potential can substantially increase based on your sales achievements. ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. #LI-KB1 #IND1 Who We Are At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Corporate Values Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position. By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract. ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice. Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

🏢 Summary: Customer Engineer, AI Solutions role focused on leading technical sales engagements and end-to-end implementations of an AI software platform for healthcare practices. The position bridges Sales, Customer Success, Product, and Engineering to secure technical wins, drive customer adoption, and influence product roadmap decisions. It involves solution design, integrations, implementation, and ongoing technical advisory in a fast-paced startup environment. 🗂️ Requirements: 5+ years in Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Professional Services, Implementation, or Customer Engineering in high-growth tech companies, Experience leading SaaS or enterprise software implementations from discovery to production launch, Proven experience partnering with Sales to win new business and Customer Success to expand accounts, Strong technical aptitude and ability to explain complex software concepts to non-technical stakeholders, Experience in high-velocity SMB and/or mid-market environments, Cross-functional collaboration with Product, Engineering, Product Marketing, Sales, and Customer Success, Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience), Experience with healthcare software, workflows, EMRs/EHRs, or healthcare integrations (preferred) 📃 Skills: SaaS, AI, EMR, EHR, Integrations, APIs, EnterpriseSoftware, Implementation, SolutionDesign, TechnicalDiscovery, ProductDemos, ProofOfConcept, Testing, WorkflowAutomation 🏢 Description: Who we are: Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together. We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers. If you want comfort, this isn’t the place. If you want impact, ownership, and the chance to help build a generational fintech company, welcome. Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day. What we're looking for: We are looking for a highly technical, customer-focused Customer Engineer, AI Solutions to help scale one of Nitra's fastest-growing businesses. This role sits at the intersection of Sales, Customer Success, Product, and Engineering and will be responsible for helping healthcare practices successfully evaluate, implement, adopt, and expand Nitra's AI software platform. This is a highly cross-functional role with three core responsibilities. First, you'll partner with Sales and Customer Success to secure the technical win for both new customer acquisitions and cross-sell opportunities. Second, you'll own successful customer implementations, ensuring customers quickly realize value from our AI platform. Third, you'll serve as the voice of the customer by working closely with Product, Product Marketing, and Engineering to influence roadmap decisions and continuously improve the customer experience. The ideal candidate combines strong technical aptitude with exceptional customer-facing skills. You enjoy solving complex customer problems, translating technical capabilities into business value, and building repeatable implementation processes that scale. If you're excited about AI, healthcare technology, and working in a fast-paced startup environment, we'd love to meet you. Your responsibilities will include: - Partner with Sales and Customer Success throughout the sales cycle by leading technical discovery, solution design, product demonstrations, proof-of-concepts, technical evaluations, and implementation planning. - Serve as the technical expert during customer engagements, helping healthcare organizations understand how Nitra's AI platform can automate workflows and improve operational efficiency. - Lead customer implementations from kickoff through production launch, including solution configuration, integrations, testing, training, validation, and go-live support. - Drive customer adoption by helping practices implement best practices, optimize workflows, and maximize long-term value from Nitra's AI software. - Partner closely with Product, Product Marketing, and Engineering to prioritize customer feedback, influence product roadmap decisions, and improve the customer experience. - Build scalable implementation methodologies, technical documentation, playbooks, demo environments, onboarding guides, and best practices that improve deployment quality and reduce time-to-value. - Troubleshoot technical issues and collaborate with Engineering to resolve complex customer challenges. - Measure and optimize implementation performance, technical win rates, customer adoption, customer satisfaction, and implementation quality. - Act as a trusted technical advisor throughout the customer lifecycle while identifying opportunities for expansion and additional product adoption. You have: - 5+ years of experience in Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Professional Services, Implementation, or Customer Engineering within high-growth technology companies. - Proven success partnering with Sales organizations to win new business and Customer Success teams to expand existing customer relationships. - Experience leading SaaS or enterprise software implementations from technical discovery through production launch. - Strong technical aptitude with the ability to simplify complex software concepts for physicians, practice administrators, and business stakeholders. - Experience supporting high-velocity SMB and/or mid-market customer environments. - Experience working cross-functionally with Product, Engineering, Product Marketing, Sales, and Customer Success. - Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent technical experience. - Excellent communication, presentation, and executive-facing consulting skills. - High energy, strong executive presence, and the ability to influence without direct authority. - Builder mindset with the ability to thrive in ambiguity and rapidly evolving startup environments. - Experience with healthcare software, healthcare workflows, EMRs/EHRs, or healthcare integrations is strongly preferred. - Experience working in VC-backed Series B-D technology companies is strongly preferred. What we offer: - Equity - Everyone at Nitra is an owner. When the company wins, you win. - Competitive Salary - Your salary will reflect your experience and reward your contributions. - Health Care - Comprehensive health, vision, and dental insurance options. - Retirement Benefits - Generous employer 401K match. - Hybrid work policy with four days in office and Wednesdays work-from-home.

🏢 Summary: Leadership role focused on building and managing an AI & Data practice, driving client engagement, technical strategy, and delivery across AI, machine learning, data engineering, and cloud platforms. The position combines practice leadership, pre-sales support, team development, and hands-on technical oversight for scalable AI and data solutions. The role is on-site in Greensboro, NC, Broomfield, CO, or Troy, MI with competitive salary and performance bonus. 🗂️ Requirements: 12-15 years in consulting, engineering services, or technology-driven organizations, 5+ years in AI, Data, or Analytics leadership roles, Experience building and scaling technical teams or practices, Knowledge of Generative AI technologies and LLM ecosystems, Experience with AI/ML frameworks, Experience with data engineering platforms and distributed systems, Experience with cloud AI ecosystems, Experience with MLOps or LLMOps tools, Understanding of data governance, security, and AI regulations, Bachelor's degree in Computer Science, Data Science, AI, or related field 📃 Skills: Python, TensorFlow, PyTorch, Scikit-learn, Spark, Databricks, AWS, Azure, GCP, SageMaker, Bedrock, Vertex, MLflow, Kubeflow, ETL, ELT, RAG, LLMOps, MLOps, AI, MachineLearning, DeepLearning, DataEngineering, PromptEngineering, Containerization, Orchestration 🏢 Description: Responsibilities Practice Leadership & Management Lead and manage the AI & Data practice. Manage and steer the allocation of practice resources across multiple activities, including: - Technical pre-sales support - Technical expertise delivery to projects - Recruitment support - Training and competency development Provide line management and leadership to members of the practice including technical leadership across AI and Data. Define skills development objectives for practice members and evaluate progress and effectiveness. Develop, improve, and standardize processes, methodologies, and tools. Foster a culture of collaboration, innovation, and knowledge sharing across the practice. Client Engagement & Pre-Sales Partner with Sales and Account teams to identify and shape AI & Data opportunities. Lead or contribute to solutioning, proposals, and RFP responses. Act as a trusted advisor in client discussions and executive forums. Align AI & Data solutions with business value and client outcomes. Technical Leadership & Innovation Provide leadership across advanced AI & Data domains: - Generative AI & LLM ecosystems (prompt engineering, RAG, multi-agent systems) - Data Engineering & Modern Data Platforms (ETL/ELT, streaming, data lakes, data mesh) - Cloud-based AI architectures (AWS, Azure, GCP AI services) - Machine Learning & Deep Learning (supervised, unsupervised, reinforcement learning) Support delivery teams with hands-on guidance and expert oversight. Drive development of AI & Data offerings, accelerators, and reusable assets. Identify opportunities for AI-driven productivity gains and automation. Ensure adoption of industry best practices and scalable architectures. Qualifications - 12-15 years of experience in consulting, engineering services, or technology-driven organizations - 5+ years of experience in AI, Data, or Analytics leadership roles - Proven experience building and scaling technical teams or practices - Experience in Generative AI technologies (LLMs, RAG pipelines, prompt engineering, API-based AI services) - Experience with AI/ML frameworks (Python ecosystem, TensorFlow, PyTorch, Scikit-learn) - Experience with Data Engineering tools & platforms (Spark, Databricks, distributed systems) - Experience with Cloud AI ecosystems (Azure AI, AWS SageMaker/Bedrock, Google Vertex AI) - Experience with MLOps / LLMOps tools (MLflow, Kubeflow, containerization, orchestration) - Understanding of data governance, security, and AI regulations Skills & Competency Management - Create, maintain, and manage the practice skill matrix - Identify competency gaps and develop capability-building plans - Develop and coordinate technical training programs and certification initiatives - Build and strengthen a team of experts through recruitment, coaching and mentoring, internal talent development and training - Support career development planning and succession management within the practice - Promote technical communities, best practices, and continuous learning initiatives Educational Qualifications - Bachelor's degree (or higher) in Computer Science, Data Science, AI, or related field - Certifications in AI/ML, Cloud are a plus Salary Range: $160,000-$190,000 + Annual Performance Bonus Note: This position is on-site and can be located in Greensboro, NC, Broomfield, CO, or Troy, MI. Drug Screening Requirement: Candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

🏢 Summary: The role involves leading SaaS platform implementations for advertising operations clients, translating business requirements into technical solutions and configuring the product to meet customer needs. You will collaborate with stakeholders, manage full-cycle implementations, deliver product demonstrations and training, and ensure successful system integration and adoption. The position combines technical consulting, solution design, data work, and client-facing responsibilities in a growth-stage environment. 🗂️ Requirements: 2+ years hands-on experience in Professional Services, Enterprise Product Implementation, Technical Business Analysis, Revenue Operations, Sales Operations, or Data Analysis, Experience with full-cycle SaaS implementations, Experience in requirements gathering and documentation, Experience in solution design and product configuration, Experience in data import/export and data mapping, Experience in system testing and end-user training, Strong process documentation and process improvement skills, Ability to present technical solutions to technical and non-technical stakeholders, Experience with cross-functional system implementation rollouts, Admin-level experience in at least one enterprise system (e.g., CRM, ERP, Ad Server) 📃 Skills: SQL, Python, Salesforce, Dynamics, Zendesk, Intercom, Workato, ServiceNow, Tray.io, Netsuite, Workday, Oracle, GAM, Freewheel, Xandr, SaaS, CRM, ERP 🏢 Description: The Solutions Consulting Team: The Solutions Consulting team is the face of the company during implementation and ongoing growth. The team helps customers by solving problems, designing and scaling solutions, incubating new products, and sharing user feedback with internal teams to influence product development. They act as key partners to customers and internal teams to drive customer success. The team offers significant ownership and responsibility, supports personal development, and respects work-life balance. The Position: As a Solutions Consultant, you will collaborate with clients' business and technology stakeholders to implement solutions that enable success on the platform. Based on customer requirements, you will provide consultative recommendations on how to best use and configure the platform and ensure solution design and system deliverables meet defined acceptance criteria. You will configure and present tailored product demonstrations throughout implementation and end-user training. You will work with internal teams to ensure customer success and serve as a customer advocate with the product team. You must demonstrate strong analytical, technical, and business judgment, map business requirements to system and technical requirements, and manage expectations related to scope of work. The role requires excellent project management, organizational, and problem-solving skills. Candidates must quickly become experts in the functional and technical aspects of the product and related integration points and be skilled presenters of product features and benefits aligned to customer needs. Requirements: Excellent written and verbal communication skills Ability to understand and present complex technical capabilities and solutions to technical and non-technical audiences Strong business process, process documentation, and process improvement skills 2+ years of recent hands-on Professional Services, Enterprise Product Implementation, Technical Business Analyst, Revenue Operations, Sales Operations, or Data Analyst experience Experience working with clients and stakeholders during full cycle SaaS implementations Enterprise implementation experience including requirements gathering and documentation, solution design, product configuration, data import/export, testing, and training Ability to creatively find product solutions to solve client requirements Demonstrated experience in systems implementation rollouts across cross-functional groups Admin-level experience in one or more systems such as Salesforce.com, Dynamics CRM, Zendesk, Intercom, Workato, ServiceNow, Tray.io, Netsuite, Workday, Oracle, or Ad Servers (e.g., GAM, Freewheel, Xandr) SQL, data management, and data mapping experience preferred Python experience is a bonus Experience in Ad Tech space is a plus Benefits Include: Competitive salary Early-stage stock options Open PTO 401k match Company paid medical, dental, vision, and life insurance Regular company lunches and happy hours Gym membership reimbursement Cell phone reimbursement

🏢 Summary: Opportunity to join an AI Ops team building and scaling AI-powered automation systems for global supply chain operations, partnering closely with engineering, product, and customers to drive adoption and deliver measurable value. The role focuses on deploying intelligent workflows, translating complex technical systems for users, and embedding with customer and operations teams to enhance execution. This is an onsite position in Chicago, San Francisco, or New York City. 🗂️ Requirements: College degree in analytics, finance, economics, STEM or related quantitative field, 1+ year experience in technology, data analysis or other technical quantitative field, Ability to understand complex technical systems and translate them for users, Experience working cross-functionally with engineering, product, or operations teams, Onsite availability 4+ days per week in Chicago, San Francisco, or New York City 📃 Skills: SQL, Python, Excel, Automation, Data, AI 🏢 Description: About the Role Loop is building an AI ops team that will own key automation and intelligence systems as Loop builds and scales them across its customer base. The team is disrupting traditional operations with AI-powered workflows that create 100X leverage for users, turning operators into analysts. Responsibilities include close partnership with engineering and product teams, internal roll-out of new systems and products, and driving adoption across the user base. This role requires a deep understanding of systems and their users (internal and external), the ability to translate complex technical work to everyday users, and strong problem-solving skills. This is an in-person role based in Chicago, San Francisco, or New York City, with the expectation of being onsite 4+ days per week. What You'll Do - Accelerate delivery of new product capabilities for global brands by understanding how customer outcomes are driven - Embed with customer, product, and operations teams to deliver increased customer value - Partner with AI engineers to deploy systems and products that automate workflows, reduce manual work, and improve user experience - Demonstrate strong execution skills and deep knowledge of the product offering and customer pain points - Build and maintain relationships with internal customer-facing stakeholders to ensure value delivery About You - College degree with a quantitative background in analytics, finance, economics, or similar STEM field - 1+ years of work experience in technology, data analysis, or other technical and quantitative fields - Ability to balance eagerness to learn with strong execution and problem-solving skills - Team-oriented mindset with interest in fast-paced, high-growth environments - Advanced Excel skills and SQL, Python, or other programming experience are a plus Compensation and Benefits The base pay range for this role is $80,000 to $125,000 annually, depending on experience, skills, qualifications, location, and business needs. In addition to base salary, the role may be eligible for equity. Benefits include health, dental, and vision insurance, 401(k) match, paid time off, paid holidays, and parental leave. Equal Opportunity The company is an equal opportunity employer committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to legally protected characteristics.

🏢 Summary: Technical Support Specialist role focused on providing L1/L2 support for hospital customers using IoT (BLE/RTLS) devices and a cloud platform. The position involves end-to-end issue ownership, troubleshooting across hardware, software, and integrations, and close collaboration with engineering. Includes shift work, 24/7 on-call rotation, and occasional on-site support for healthcare deployments. 🗂️ Requirements: 2–4+ years Technical Support or Helpdesk (L1/L2) experience in B2B SaaS or hardware, Experience with ticketing systems (e.g., Zendesk), Ability to troubleshoot hardware, web applications, and integrations, Basic scripting skills (Python or Bash), Ability to read and analyze logs and dashboards, Basic knowledge of PostgreSQL, Experience with REST APIs and webhook troubleshooting, Experience with SSO/IdP systems, Ability to perform remote diagnostics, Willingness to participate in 24/7 on-call rotation, Fluent written and spoken English 📃 Skills: Zendesk, Python, Bash, PostgreSQL, REST, Postman, Webhooks, SSO, IdP, BLE, RTLS, IoT, Grafana, Keycloak, AI 🏢 Description: Our Customer Technical Support team keeps Kontakt.io 's hospital and health system customers running. When something goes wrong, you're the first voice they hear — and the person who sees it through to resolution. We're looking for someone who genuinely enjoys working with customers, stays calm under pressure, and has the technical depth to diagnose complex issues across hardware, software, and integrations. You'll work a rotating weekly shift (09:00–17:00 / 16:00–24:00 CET), participate in a 24/7 on-call rotation, and be a key part of how we deliver world-class support at scale. What you will be working on Customer relationships & resolution Be the trusted point of contact for our hospital customers — responsive, clear, and calm. You own issues end-to-end, from first contact to verified fix, and customers should feel it. Troubleshooting & diagnostics Root-cause failures across BLE/RTLS devices, the Kontakt.io cloud platform, and hospital integrations. Read logs, use dashboards, form a hypothesis, test it. Knowledge & continuous improvement Turn solved problems into reusable knowledge — runbooks, articles, macros. Use AI tools to work faster, document better, and spot patterns before they become trends. Engineering collaboration Escalate with precision — crisp repro steps, clean environment details. Drive issues to closure and feed insights back to the product and engineering teams. Day to Day Responsibilities Own inbound tickets via Zendesk, email — respond fast, meet SLAs, keep customers informed Triage and resolve L1/L2 issues across web apps, devices, and integrations Write clear escalations with logs and repro steps; track to verified closure Provide real-time remote support to Professional Services team during on-site customer deployments — troubleshooting network, configuration, and device issues as they happen Maintain knowledge base articles and runbooks that reduce repeat tickets Use AI tools actively to accelerate troubleshooting, drafting, and documentation Support shift handoffs with accurate open-item status Coordinate RMAs and hardware replacements with Operations when needed Participate in a 24/7 on-call rotation for priority incidents outside business hours Travel occasionally to EU customer sites to support deployments, go-lives, and on-site troubleshooting What We Are Looking For 2–4+ years in Technical Support or Helpdesk (L1/L2) for B2B SaaS or hardware platforms Genuinely customer-centric — you care about the person, not just the ticket Strong communicator: clear and empathetic with end users, precise and concise with engineers Hands-on with Zendesk or equivalent; comfortable with remote diagnostics Basic scripting (Python/Bash) and ability to read logs and dashboards Basic knowledge of database (PostgreSQL) Active user of AI tools in daily work (ChatGPT, Claude, Copilot, or equivalent) SSO/IdP, REST APIs, Postman, or webhook troubleshooting experience Open to participating in a 24/7 on-call rotation for priority incidents — you understand the responsibility that comes with supporting critical healthcare infrastructure Open to occasional travel within Europe for customer deployments and on-site support Strong written and verbal English Nice To Have Exposure to BLE, RTLS, or IoT environments Familiarity with Grafana, or similar monitoring tools Familiarity with Keycloak HIPAA awareness in software/data contexts We offer Rotating weekly shifts — 09:00–17:00 one week, 16:00–24:00 the next 24/7 on-call rotation shared across the team Hybrid — Kraków office, 3 days/week onsite Occasional travel to EU customer sites — hands-on work with real hospital deployments Competitive salary + ESOP Real-time IoT and AI platform used in leading US hospital networks Private medical care and cafeteria benefits Flat structure, no-ego culture, direct access to engineering and product

🏢 Summary: Newly created US-focused Talent Partner role responsible for driving critical cross-functional hires and embedding AI-enabled recruiting processes to support rapid growth. The position partners closely with senior leadership, especially in New York and Washington, to shape hiring strategy, deliver key talent, and use data and market intelligence to inform decisions. Success is defined by the ability to operate at C-suite level, leverage AI tools, and build scalable, high-quality recruitment practices in fintech or Web3 environments. 🗂️ Requirements: Proven experience delivering critical US hires in fintech, Web3, SaaS, or digital assets, Experience partnering with C-suite or VP-level stakeholders, Hands-on experience using AI tools to improve recruiting workflows, Proficiency in Ashby and LinkedIn Recruiter, Experience with talent intelligence tools, Strong data literacy and ability to use recruiting metrics, Experience in cross-functional US hiring, Ability to manage complex stakeholder environments and senior engagement 📃 Skills: AI, Claude, Ashby, LinkedIn, SaaS, Web3, Fintech, Data, Automation, Workflows 🏢 Description: Do you want to be part of the future of value transfer? Are you excited about solving problems that have never been solved before? In this newly created role, you’ll be pivotal to shaping growth in The Americas by building world-class sales and marketing teams. The impact you will have: In this role you’ll be an outstanding cross-functional talent partner helping to build in the US. You’ll combine market knowledge and AI fluency to embed and run seamless processes at scale while creating compelling candidate experiences. Your success will be defined by your ability to manage a complex workload across diverse stakeholder groups while maintaining consistently high quality. What you will do: - Be a key business partner to global leaders, particularly supporting New York and Washington-based leadership across functions - Shape leadership experience, manage expectations, and own talent partnerships - Deliver key hires across New York, Washington, and other target hubs - Drive senior stakeholder engagement to ensure alignment and outcomes - Improve capability and assessment using tooling and technology as enablers - Use AI tools such as Claude to shape ways of working - Use data, pipeline metrics, and market intelligence to drive data-driven decisions What you will achieve in the first 6 months: - Establish yourself as a key talent business partner - Develop a clear view of the US talent landscape and advise stakeholders on hiring strategy - Embed AI in processes and systems to deliver efficiencies - Support the VP of Talent in key projects and planning - Deliver critical hires aligned to company goals - Identify tooling and sourcing methods to engage high-quality sales and marketing talent at scale You will be a great fit if you: - Have a strong track record of delivering critical US hires in fast-paced fintech, Web3, or SaaS organizations - Are genuinely curious about AI and how it can transform recruiting - Are comfortable advising C-suite stakeholders and representing Talent in leadership forums - Have experience delivering key talent projects and headcount planning - Thrive in ambiguous environments and act as a self-starter Our ideal candidate has: - Demonstrable expertise in cross-functional US hiring, ideally in digital assets, fintech, or crypto/Web3 - Experience partnering with C-suite or VP-level revenue leaders as a strategic talent advisor - Experience building workflows using AI tools such as Claude and experimenting with agentic tools - Deep proficiency in Ashby, LinkedIn Recruiter, and talent intelligence tools - Strong data literacy and ability to use metrics to drive decisions Bonus points for: - Experience as a people manager who chose to return to an individual contributor role - Experience hiring globally for hybrid roles in competitive markets - Experience running and presenting talent intelligence campaigns supporting footprint planning Benefits: How we work: - Hybrid working and the option to work from almost anywhere for up to 90 days per year - £500 remote working budget to set up your home office Learning & Development: - $1,000 learning and development budget Vacation / Leave: - 25 days of annual leave + 8 US public holidays - An extra day for your birthday - 16 weeks fully paid parental leave for eligible employees Benefits: - Comprehensive medical, dental, and vision coverage - 401k with company match - Full access to mental health support Compensation Range: $125K - $230K

🏢 Summary: The offer is for a seasoned Software Engineer to build and evaluate AI agents within an enterprise platform that automates complex business workflows. The role focuses on backend development, creating self-service tools for non-technical users, and establishing quality standards and evaluation frameworks for AI agents. It involves developing integrations with corporate systems and refining prompts and ontologies to ensure high-quality agent performance. 🗂️ Requirements: 4+ years experience as Software Engineer, Strong backend development experience, Hands-on experience with Python, Experience with AWS, Experience developing and deploying AI agents, Experience building integrations with enterprise systems, Ability to design and maintain evaluation frameworks, English proficiency (written and spoken) 📃 Skills: Python, AWS, SQL, Bedrock, AI, APIs, Backend, Cloud 🏢 Description: Team Summary The team is responsible for developing and maintaining an enterprise AI agent platform that enables teams across the organization to automate complex business workflows using autonomous AI agents. Key focus areas include: developing and evaluating AI agents for priority business use cases, establishing quality standards and reusable components for agent development, and creating self-service tools that allow non-technical teams to build and configure agents independently. Role Summary We are looking for a seasoned Software Engineer with proven expertise in backend development and a focus on AI agents. In this role, you will develop and evaluate AI agents that automate key business workflows, build self-service tools that enable non-technical teams to create and configure agents independently, and establish quality baselines across multiple business use cases. Responsibilities and Duties Develop, test, and deploy AI agents Rapidly prototype new agents and validate quality iteratively with business teams Build and maintain an agent evaluation framework Create self-service tools and reusable templates that enable non-technical teams to launch agents independently Develop integrations and connectors to link AI agents with corporate systems Design and refine prompts, contexts, and ontologies for agent quality Qualifications and Skills 4+ years of experience as a Software Engineer Hands-on experience with Python Experience with cloud platforms (AWS) Good written and spoken English Nice to have Proven experience automating business workflows with AI Agents Experience with agent evaluation and observability tools Previous experience with Amazon Bedrock or similar Knowledge of SQL We offer multiple benefits that include The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member Competitive salary packages with performance-based annual reviews Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company Employment via Contract of Employment (UoP) in complete alignment with Polish Labour Law Guaranteed paid vacation, public holidays, and medical leaves as per statutory regulations Continuous growth and development opportunities through internal knowledge hubs, corporate courses, and free English classes Comprehensive private medical insurance to supplement your standard NFZ coverage

🏢 Summary: Senior Software Engineer role focused on designing and building AI-powered backend systems that automate healthcare operations while supporting human workflows. The position involves hands-on system architecture, workflow orchestration, distributed systems, and AI process automation in a regulated environment. Remote-first work with required overlap with US Central Time. 🗂️ Requirements: 6+ years of experience building and maintaining production software systems, Strong experience designing and owning complex backend systems, Strong backend engineering skills, Experience with asynchronous, event-driven, or workflow-based distributed systems, Ability to work with 4–5 hour daily overlap with US team, Experience with AI or LLM-based systems and process automation, Strong spoken and written English communication skills, Ability to solve unclear problems with incomplete information, Self-motivated with strong ownership and responsibility 📃 Skills: TypeScript, Node.js, AI, LLM, Claude, Backend, APIs, HIPAA 🏢 Description: Please Note: Overlap with Central US Time required (until 20-21:00 CEST) We are a health technology company that helps older people and their families apply for important eldercare benefits, including Medicaid, Medicare, and VA programs. We work with healthcare, government systems, and people’s daily lives, so accuracy, reliability, and trust are very important. As the number of patients grows from hundreds to thousands, manual work is no longer enough. We are building AI-powered systems to automate routine tasks while keeping people involved for quality checks, difficult cases, and patient safety. Our goal is to make healthcare operations more scalable without losing the human connection. The Role We are looking for a Senior Software Engineer to lead the design and development of systems that combine AI automation with human workflows. This is an important role close to the core business. It is a fully hands-on position with no management duties or direct reports. You will not only build features, but also design systems, define best practices, and guide technical decisions as we grow. You should feel comfortable solving unclear problems, working closely with operations and product teams, and making smart decisions in a regulated environment. This role is a good fit for someone who enjoys system design, building reliable infrastructure, and taking ownership of their work. What You’ll Work On Designing workflow and orchestration systems for complex operations. Creating AI automations that handle routine tasks safely and send difficult cases to humans. Building systems where AI supports human work before, during, and after tasks. Managing long-running workflows that can last days or weeks. Connecting with external systems such as EVV platforms, insurers, government portals, and older messaging tools. Designing confidence scoring, auditing, and rollback systems for AI processes. Improving system reliability, monitoring, and error handling in production. Responsibilities Lead the technical design and development of scalable backend systems. Make and document architecture decisions with clear trade-offs. Create patterns for collaboration between AI systems and human workers. Work closely with operations teams to understand real-world issues and edge cases. Make sure systems are observable, auditable, and safe to run at scale. Identify technical risks early and suggest solutions. Maintain high standards for code quality, testing, and system design. Share knowledge and help improve the team’s technical standards through reviews and collaboration. What We’re Looking For Required 6+ years of experience building and maintaining production software systems. Strong experience designing and owning complex backend systems. Strong backend engineering skills (we use TypeScript and Node.js, but other languages are welcome). Experience with asynchronous, event-driven, or workflow-based distributed systems. Ability to work with a daily 4–5 hour overlap with the US team (until 20:00 or 21:00 Polish time). Comfortable working with unclear problems and incomplete information. Strong spoken and written English communication skills. Self-motivated with a strong sense of ownership and responsibility. Experience working with AI or LLM-based systems and process automation, such as using Anthropic’s API (Claude) or similar tools in business workflows. Nice to Have Experience in healthtech or other regulated industries. Knowledge of HIPAA and healthcare data privacy and security rules. Experience building systems with strict compliance or audit requirements. Experience with human review workflows. Experience integrating with unstable or legacy third-party APIs. Master’s or PhD in Computer Science, Engineering, or a related field. How We Work Remote-first company. Small, experienced teams with high trust and independence. Strong focus on system accuracy, reliability, and long-term maintenance. Practical and thoughtful use of AI, both for internal development and within our product. Direct connection to real users and operational impact.