Customer Success Manager - West

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing complex production issues, coordinating incident response, and ensuring platform reliability for global SaaS customers. The position bridges customers and engineering teams, leveraging SQL and system analysis to resolve technical problems and improve operational processes. Ideal for candidates experienced in production support and distributed systems troubleshooting. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations or similar customer-facing technical role, Strong troubleshooting and analytical skills in production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to analyze and debug distributed systems and application layers, Experience collaborating with Engineering teams to escalate and resolve issues, Ability to handle production incidents, alerts, and time-sensitive customer issues, Availability for shift-based work including evenings, weekends, and holidays 📃 Skills: SQL, REST, APIs, Python, Bash, AWS, GCP, Azure, Datadog, Grafana, NewRelic, Salesforce, Jira, Atlassian, Monday.com, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This role is ideal for someone who enjoys deep technical troubleshooting, working directly with production systems, and advocating for customers, while building strong expertise in a fast-paced SaaS environment. This is a shift-based role supporting our global customers, which may include Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues - Serve as the primary technical owner for complex customer issues and escalations. - Investigate and resolve technical problems spanning multiple systems and services. - Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response - Monitor and triage production alerts impacting customers or system reliability. - Coordinate incident response efforts across engineering and internal teams. - Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data - Diagnose issues using logs, system metrics, and SQL queries. - Analyze system behavior to identify root causes of production problems. - Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence - Develop and maintain troubleshooting documentation, runbooks, and operational processes. - Identify recurring patterns and contribute to systemic improvements. - Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team - Share technical insights and best practices with colleagues. - Act as a technical resource within the Support organization. Impact You'll Have - Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. - Serve as a critical bridge between customers and engineering, bringing technical insight and real-world production context to accelerate resolutions. - Strengthen our production support capabilities by improving troubleshooting processes, documentation, and incident response practices. - Help scale a modern, high-impact Support organization, contributing ideas that improve how we detect, investigate, and resolve issues as the company grows. Requirements - Exceptional communication skills with a customer-first mindset. - Ability to troubleshoot with customers via calls or remote sessions during critical situations. - 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role. - Strong troubleshooting and analytical skills. - Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments. - Ability to analyze system behavior and debug issues across distributed systems and application layers. - Experience partnering closely with Engineering teams to escalate issues and drive timely resolution. - Comfortable operating in fast-paced production environments, including handling incidents and alerts. Nice to Have - Experience participating in incident response, production alerting, or on-call rotations. - Familiarity with observability, monitoring, and debugging tools. - Experience supporting or operating within SaaS or cloud-based platforms. - Working knowledge of support, collaboration, and ticketing tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus - Experience debugging API integrations, working with REST endpoints, request/response payloads, and authentication mechanisms. - Comfort analyzing application logs, system metrics, and traces. - Familiarity with observability and monitoring platforms such as Datadog, Grafana, or New Relic. - Basic scripting or automation skills (Python, Bash, or similar). - Exposure to cloud infrastructure platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What we offer: - A range of medical, dental and vision benefits - Stock options for all full-time employees - Flexible time off without vacation accrual limits, coordinated with your manager and team. - A 401(k) plan with company match, life insurance, plus long- and short-term disability - The opportunity to directly improve medical care and impact patient outcomes Aidoc is deeply committed to creating an inclusive workplace and equal opportunity for all individuals.

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing and resolving complex production issues in a global SaaS clinical AI platform. The position bridges customers and engineering, leading incident response, troubleshooting distributed systems, and ensuring platform reliability. Ideal for candidates experienced in production support, SQL-based investigation, and working in fast-paced, customer-facing technical environments. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to analyze system behavior across distributed systems and application layers, Experience collaborating with Engineering teams to escalate and resolve issues, Ability to handle production incidents, alerts, and time-sensitive customer-impacting issues, Availability for shift-based work including evenings, weekends, and holidays, Ability to conduct live troubleshooting sessions with customers 📃 Skills: SQL, APIs, REST, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This role is ideal for someone who enjoys deep technical troubleshooting, working directly with production systems, and advocating for customers, while building strong expertise in a fast-paced SaaS environment. This is a shift-based role supporting our global customers, which may include Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues - Serve as the primary technical owner for complex customer issues and escalations. - Investigate and resolve technical problems spanning multiple systems and services. - Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response - Monitor and triage production alerts impacting customers or system reliability. - Coordinate incident response efforts across engineering and internal teams. - Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data - Diagnose issues using logs, system metrics, and SQL queries. - Analyze system behavior to identify root causes of production problems. - Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence - Develop and maintain troubleshooting documentation, runbooks, and operational processes. - Identify recurring patterns and contribute to systemic improvements. - Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team - Share technical insights and best practices with colleagues. - Act as a technical resource within the Support organization. Impact You'll Have - Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. - Serve as a critical bridge between customers and engineering, bringing technical insight and real-world production context to accelerate resolutions. - Strengthen our production support capabilities by improving troubleshooting processes, documentation, and incident response practices. - Help scale a modern, high-impact Support organization, contributing ideas that improve how we detect, investigate, and resolve issues as the company grows. Requirements - Exceptional communication skills with a customer-first mindset, capable of translating complex technical issues into clear and actionable insights. - A demonstrated ability to get on a call or have a remote session with a customer during less-than-optimal times, to troubleshoot and put them at ease. - 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role. - Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex technical issues. - Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments. - Ability to analyze system behavior, investigate anomalies, and debug issues across distributed systems and application layers. - Experience partnering closely with Engineering teams to escalate issues, provide technical context, and drive timely resolution. - Comfortable operating in fast-paced production environments, including handling incidents, alerts, and time-sensitive customer-impacting issues. Nice to Have - Experience participating in incident response, production alerting, or on-call rotations in a live production environment. - Familiarity with observability, monitoring, and debugging tools used to investigate system performance and reliability issues. - Experience supporting or operating within SaaS or cloud-based platforms. - Working knowledge of support, collaboration, and ticketing tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus - Experience debugging API integrations, working with REST endpoints, request/response payloads, and authentication mechanisms. - Comfort analyzing application logs, system metrics, and traces to diagnose production issues. - Familiarity with modern observability and monitoring platforms such as Datadog, Grafana, or New Relic. - Basic scripting or automation skills (Python, Bash, or similar) to streamline investigations or repetitive support workflows. - Exposure to cloud infrastructure platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What we offer: - A range of medical, dental and vision benefits - Stock options for all full-time employees - Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met. - A 401(k) plan with company match, life insurance, plus long- and short-term disability - The opportunity to directly improve medical care and impact patient outcomes

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing and resolving complex production issues in a global SaaS clinical AI platform. The position acts as a bridge between customers and engineering, owning customer-impacting incidents, troubleshooting distributed systems, and coordinating incident response. Ideal for candidates experienced in SQL-driven investigations, production environments, and cross-team technical collaboration. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to debug issues across distributed systems and application layers, Experience collaborating with Engineering teams on escalations and resolutions, Ability to handle production incidents, alerts, and time-sensitive customer issues, Willingness to work shift-based schedule including evenings, weekends, and holidays, Ability to conduct live troubleshooting sessions with customers 📃 Skills: SQL, SaaS, REST, APIs, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between customers and internal engineering teams, diagnosing complex technical issues, coordinating production incident response, and ensuring the reliability of the platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This is a shift-based role supporting global customers, including Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues - Serve as the primary technical owner for complex customer issues and escalations. - Investigate and resolve technical problems spanning multiple systems and services. - Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response - Monitor and triage production alerts impacting customers or system reliability. - Coordinate incident response efforts across engineering and internal teams. - Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data - Diagnose issues using logs, system metrics, and SQL queries. - Analyze system behavior to identify root causes of production problems. - Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence - Develop and maintain troubleshooting documentation, runbooks, and operational processes. - Identify recurring patterns and contribute to systemic improvements. - Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team - Share technical insights and best practices with colleagues. - Act as a technical resource within the Support organization. Impact You'll Have - Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. - Serve as a bridge between customers and engineering, bringing technical insight and production context to accelerate resolutions. - Strengthen production support capabilities by improving troubleshooting processes, documentation, and incident response practices. - Help scale a modern Support organization, contributing ideas that improve detection, investigation, and resolution of issues. Requirements - Exceptional communication skills with a customer-first mindset. - Ability to conduct remote troubleshooting sessions with customers. - 2+ years of experience in Technical Support, Production Support, Technical Operations, or similar role. - Strong troubleshooting and analytical skills. - Proficiency in SQL for production data investigation and root cause analysis. - Ability to debug distributed systems and application layers. - Experience partnering with Engineering teams to drive timely resolutions. - Comfort operating in fast-paced production environments handling incidents and alerts. Nice to Have - Experience with incident response, production alerting, or on-call rotations. - Familiarity with observability, monitoring, and debugging tools. - Experience supporting SaaS or cloud-based platforms. - Working knowledge of tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus - Experience debugging API integrations, REST endpoints, request/response payloads, and authentication mechanisms. - Experience analyzing application logs, system metrics, and traces. - Familiarity with Datadog, Grafana, or New Relic. - Basic scripting or automation skills (Python, Bash, or similar). - Exposure to cloud platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with team needs. - 401(k) plan with company match, life insurance, and long- and short-term disability coverage. - Opportunity to directly improve medical care and patient outcomes.

🏢 Summary: Shift-based Technical Support Engineer role supporting a global clinical AI SaaS platform, acting as the bridge between customers and engineering to resolve complex production issues. The position focuses on diagnosing system behavior, coordinating incident response, and ensuring platform reliability through deep troubleshooting and clear customer communication. Ideal for candidates experienced in production support within fast-paced, customer-facing technical environments. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in complex production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to analyze distributed systems and application layers, Experience collaborating with Engineering teams on escalations, Ability to handle production incidents, alerts, and time-sensitive issues, Availability for shift-based work including evenings, weekends, and holidays, Ability to conduct live troubleshooting sessions with customers 📃 Skills: SQL, APIs, REST, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This role is ideal for someone who enjoys deep technical troubleshooting, working directly with production systems, and advocating for customers, while building strong expertise in a fast-paced SaaS environment. This is a shift-based role supporting global customers, which may include Pacific Time business hours, evenings, weekends, and some holidays. Quick Facts - Shift-based support role - Global customer-facing production support - Focus on incident response and system reliability Responsibilities Own Customer Impacting Issues - Serve as the primary technical owner for complex customer issues and escalations. - Investigate and resolve technical problems spanning multiple systems and services. - Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response - Monitor and triage production alerts impacting customers or system reliability. - Coordinate incident response efforts across engineering and internal teams. - Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data - Diagnose issues using logs, system metrics, and SQL queries. - Analyze system behavior to identify root causes of production problems. - Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence - Develop and maintain troubleshooting documentation, runbooks, and operational processes. - Identify recurring patterns and contribute to systemic improvements. - Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team - Share technical insights and best practices with colleagues. - Act as a technical resource within the Support organization. Impact You'll Have - Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. - Serve as a critical bridge between customers and engineering, bringing technical insight and real-world production context to accelerate resolutions. - Strengthen production support capabilities by improving troubleshooting processes, documentation, and incident response practices. - Help scale a modern, high-impact Support organization, contributing ideas that improve how issues are detected, investigated, and resolved. Requirements - Exceptional communication skills with a customer-first mindset. - Ability to troubleshoot live with customers during critical situations. - 2+ years of experience in Technical Support, Production Support, Technical Operations, or similar roles. - Strong troubleshooting and analytical skills. - Proficiency in SQL for production data investigation and root cause analysis. - Ability to analyze distributed systems and application layers. - Experience collaborating with Engineering teams on escalations. - Comfort operating in fast-paced production environments handling incidents and alerts. Nice to Have - Experience with incident response, production alerting, or on-call rotations. - Familiarity with observability and monitoring tools. - Experience supporting SaaS or cloud-based platforms. - Working knowledge of Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus - Experience debugging API integrations, REST endpoints, request/response payloads, and authentication mechanisms. - Experience analyzing application logs, system metrics, and traces. - Familiarity with Datadog, Grafana, or New Relic. - Basic scripting or automation skills (Python, Bash, or similar). - Exposure to AWS, GCP, or Microsoft Azure. Benefits - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with team and manager. - 401(k) plan with company match, life insurance, and long- and short-term disability coverage. - Opportunity to directly improve medical care and impact patient outcomes.

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing and resolving complex production issues in a SaaS clinical AI platform, acting as the bridge between customers and engineering. The position involves incident response, system troubleshooting, SQL-based investigations, and improving operational reliability for global customers. Ideal for candidates experienced in production support within fast-paced, cloud-based environments. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in complex production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to analyze distributed systems and application layers, Experience collaborating with Engineering teams on escalations and resolutions, Experience handling production incidents, alerts, and customer-impacting issues, Availability for shift-based work including evenings, weekends, and holidays 📃 Skills: SQL, SaaS, REST, API, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday.com, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This role is ideal for someone who enjoys deep technical troubleshooting, working directly with production systems, and advocating for customers, while building strong expertise in a fast-paced SaaS environment. This is a shift-based role supporting our global customers, which may include Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues Serve as the primary technical owner for complex customer issues and escalations. Investigate and resolve technical problems spanning multiple systems and services. Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response Monitor and triage production alerts impacting customers or system reliability. Coordinate incident response efforts across engineering and internal teams. Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data Diagnose issues using logs, system metrics, and SQL queries. Analyze system behavior to identify root causes of production problems. Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence Develop and maintain troubleshooting documentation, runbooks, and operational processes. Identify recurring patterns and contribute to systemic improvements. Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team Share technical insights and best practices with colleagues. Act as a technical resource within the Support organization. Impact You'll Have Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. Serve as a critical bridge between customers and engineering, bringing technical insight and real-world production context to accelerate resolutions. Strengthen our production support capabilities by improving troubleshooting processes, documentation, and incident response practices. Help scale a modern, high-impact Support organization, contributing ideas that improve how we detect, investigate, and resolve issues as the company grows. Requirements Exceptional communication skills with a customer-first mindset, capable of translating complex technical issues into clear and actionable insights. A demonstrated ability to get on a call or have a remote session with a customer during less-than-optimal times, to troubleshoot and put them at ease. 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role. Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex technical issues. Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments. Ability to analyze system behavior, investigate anomalies, and debug issues across distributed systems and application layers. Experience partnering closely with Engineering teams to escalate issues, provide technical context, and drive timely resolution. Comfortable operating in fast-paced production environments, including handling incidents, alerts, and time-sensitive customer-impacting issues. Nice to Have Experience participating in incident response, production alerting, or on-call rotations in a live production environment. Familiarity with observability, monitoring, and debugging tools used to investigate system performance and reliability issues. Experience supporting or operating within SaaS or cloud-based platforms. Working knowledge of support, collaboration, and ticketing tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus Experience debugging API integrations, working with REST endpoints, request/response payloads, and authentication mechanisms. Comfort analyzing application logs, system metrics, and traces to diagnose production issues. Familiarity with modern observability and monitoring platforms such as Datadog, Grafana, or New Relic. Basic scripting or automation skills (Python, Bash, or similar) to streamline investigations or repetitive support workflows. Exposure to cloud infrastructure platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What we offer: A range of medical, dental and vision benefits Stock options for all full-time employees Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met. A 401(k) plan with company match, life insurance, plus long- and short-term disability The opportunity to directly improve medical care and impact patient outcomes Aidoc is deeply committed to creating an inclusive workplace, and to the principle of equal opportunity for all individuals. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.

🏢 Summary: Staff Data Analyst role focused on building and leading advanced analytics strategy to drive customer insights, predictive modeling, and AI-enabled decision-making. The position involves designing semantic data models, co-creating scalable data pipelines, and delivering high-impact dashboards and command center solutions. You will leverage cloud and big data technologies to enable data-driven strategy across cross-functional teams. 🗂️ Requirements: BS in Computer Science, MIS or related technical degree, 7+ years experience in Data Analyst, Data Engineer or BI Developer role, Advanced SQL proficiency, Experience building reports and dashboards in Tableau or similar tools, Experience with ETL processes and data pipeline development, Programming experience in Python and Java, Experience working with Databricks and Snowflake, Experience with predictive modeling and advanced analytics, Ability to design data models and semantic layers, Experience collaborating with Engineering on scalable data solutions 📃 Skills: SQL, Python, Java, Databricks, Snowflake, Tableau, ETL, AI, ML, NLP, BI, DataModeling, PredictiveModeling, Cloud, Telemetry 🏢 Description: Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.The Data & Insights Team Okta’s Enterprise Data & Insights team empowers data-driven decision making across the company by delivering trusted analytics, insights, and tools. We partner closely with teams such as Marketing, Sales, Finance, Product, and Customer First to unlock business value through data strategy, scalable solutions, and impactful storytelling. The Staff Data Analyst Opportunity We are looking for a Staff Data Analyst who has a passion for driving decisions and insights through data to join the Enterprise Data & Insights team. You will be successful if you are detail-oriented, analytical, like solving big problems, connecting dots, understanding business challenges and determining options to solve using data, and can effectively communicate with team members and business partners. In this role, you will be key in creating the foundation for data-based decision-making across Okta's functional business teams and will work with internal customers to identify ways to effectively leverage data using cutting edge cloud and big data technologies to drive business insights. What you’ll be doing Serve as the definitive SME for Customer First analytics, defining the data models, metrics, and value drivers that steer company strategy. Lead the exploration and integration of AI-driven tools to automate workflows and pioneer new methodologies for data discovery, including defining the foundational semantic models that power our AI agents. Architect the analytics strategy for customer insights, leveraging product telemetry and public data to identify and predict risk and growth signals. Own the vision for our semantic layer, ensuring it supports advanced modeling, self-service, and high-integrity dashboarding. Participate in high-impact initiatives in predictive modeling (cross-sell, churn, LTV) that directly influence GTM execution. Partner with leadership and account teams to translate raw insights into a high-impact, action oriented Command Center, empowering account teams to instantly prioritize and execute on the most urgent opportunities and risks. Partner with Engineering to co-design data pipelines and transformations that ensure long-term scalability and data quality. Set the bar for excellence in data storytelling and modeling, mentoring the broader team on best practices and process improvement. What you’ll bring to the role BS in CS, MIS, related technical degree 7+ years experience as a Data Analyst/Data Engineer/BI Developer Advanced SQL experience Excellent communication skills, both written and verbal, ability to work with all levels of the organization Provide thought leadership on the evolution of our analytics maturity, moving beyond traditional descriptive dashboards toward predictive, AI-enabled solutions that utilize NLP and deep analysis to drive proactive decision-making Experience with building reports and visualizations to represent data intuitively in Tableau or similar data visualization tools Advanced analytics, data science, AI/ML experience and techniques are a plus Ability to work cross-functionally and communicate with technical and non-technical teams Experience with ETL processes, software development, and lifecycle awareness, using Python, Java, Databricks, and Snowflake Excellent time management and prioritization skills What you can look forward to as an Okta employee! Amazing Benefits Making Social Impact Fostering Diversity, Equity, Inclusion and Belonging at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. ir needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. #LI-HM2 #LI-Hybrid P24716_3407508The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $152,000—$190,000 USDBelow is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$136,000—$170,000 USDThe Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.

🏢 Summary: Senior Solutions Engineer role focused on supporting sales of the Auth0 identity platform by designing, demonstrating, and validating IAM solutions for customers and partners. The position combines technical expertise in identity, security, and cloud technologies with customer-facing pre-sales responsibilities. It involves leading PoCs, delivering technical presentations, and architecting secure identity integrations across web, mobile, and cloud environments. 🗂️ Requirements: 5+ years in customer-facing technical role (pre-sales, consulting, professional services), Strong knowledge of Identity and Access Management (IAM) concepts, Understanding of OAuth 2.0, OIDC or SAML protocols, Familiarity with cloud platforms (AWS, Azure or GCP), Ability to lead Proof of Concept (PoC) activities, Experience delivering technical presentations and product demonstrations, Fluency in Polish and English 📃 Skills: IAM, OAuth2, OIDC, SAML, AWS, Azure, GCP, JavaScript, HTML, iOS, Android, Java, C#, Node.js, Python, PHP, Ruby, CIAM, Auth0, AI, MCP, Authorization 🏢 Description: Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. As a Senior Solutions Engineer for the Auth0 platform, you are a strategic, customer-centric technical expert who combines a software engineering background with a passion for identity and security. You possess that rare combination of technical savviness and business insight and are looking for a career where you can utilize both to drive revenue directly and through a thriving partner ecosystem. You will be a trusted advisor to both customers and a portfolio of strategic partners. You will partner with our sales and alliances teams to demonstrate, design, and validate identity solutions that solve complex challenges and contribute directly to our growth. You will empathize with customers, quickly discern their true needs, and architect solutions that deliver exceptional outcomes. This position is based in Warsaw, Poland. The role is remote, with the expectation of a transition to a hybrid office model in the future (2-3 days per week). What You’ll Be Doing Act as the primary technical and identity domain expert during the sales cycle for both direct customers and partners. Deliver compelling product demonstrations, architecture walkthroughs, and whiteboard sessions to a wide range of audiences, from developers to C-level executives. Lead and support technical validation activities such as Proofs of Concept (PoCs). Collaborate with Account Executives on territory and account strategies to win new business. Build and manage deep technical relationships with assigned Partners, teaming with the Okta Partner Account Team to drive incremental revenue through the channel. Become a trusted advisor to your partners on all matters related to Identity and Access Management, helping them integrate Okta into their Go-To-Market (GTM) strategy. What You’ll Bring to the Role 5+ years of customer-facing technical role (e.g., pre-sales engineering, consulting, professional services). A strong passion for serving the customer and our partners, ensuring their success. Understanding of Identity and Access Management (IAM) concepts and security protocols, including OAuth 2.0, OIDC or SAML. Knowledge of modern approaches to software development/hosting: familiarity with cloud platforms (AWS, Azure, GCP). Communication and presentation skills, with the ability to articulate complex technical ideas and business value to a highly skilled audience. Fluency in Polish and English is required. Nice to Have A Bachelor's degree in Engineering, Computer Science, MIS, or a comparable field. Hands-on experience with code: understand, troubleshoot, and preferably write in one or more of the following development areas: web (JavaScript, HTML, frontend frameworks), mobile (iOS, Android), or backend (Java, C#, Node.js, Python, PHP, Ruby). Demonstrated ability to architect and integrate CIAM solutions across web, mobile, and cloud platforms. Expertise in AI-driven customer experience integration with Auth0, including AI agents for internal or external use-cases, MCP servers, and Fine-Grained Authorization Public speaking, technical blogging, or conference presentation experience. Fluency in additional European languages is a strong plus. Below is the annual On Target Compensation (OTE) range for candidates located in Poland. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/pol . The OTE range for this position for candidates located in Poland is between: 330 000 zł—484 000 zł PLN The Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/ .

🏢 Summary: Senior Director, Data Platform and Engineering role leading a global data and analytics engineering team to build and scale a secure, AI-enabled data platform. Responsible for owning the end-to-end data lifecycle, strengthening governance and security, and delivering scalable data foundations that power AI/ML initiatives. Combines hands-on technical leadership with strategic oversight to ensure high-quality, trusted data across the organization. 🗂️ Requirements: 10+ years experience in data platform and data engineering, 5+ years in data engineering leadership role, Experience building data foundations for AI and ML initiatives, Deep knowledge of modern data stacks and data warehousing, Hands-on experience with ETL/ELT pipelines and data modeling, Proficiency in Python and SQL, Experience with cloud data platforms (AWS, GCP, or Azure), Experience implementing data governance and security controls, Experience supporting regulatory compliance (e.g., FedRamp), Proven experience leading and scaling data engineering teams 📃 Skills: Python, SQL, AWS, GCP, Azure, ETL, ELT, AI, ML, Tableau, FedRamp, Datawarehousing, Datamodeling, Governance 🏢 Description: Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.The Technology, Data, and Intelligence Team Okta is the leading independent identity provider. The Technology, Data, and Intelligence (TDI) organization is the engine that powers Okta's global workforce, providing the technology and systems that enable our employees to do their best work. The Opportunity Okta is seeking a visionary and results-driven Senior Director, Data Platform and Engineering to lead a global data and analytic engineering team ensuring our data assets are leveraged to their full potential. Reporting to the VP of Data and Insights this role requires a leader who is as comfortable with a technical deep dive as they are with a strategic business discussion. You will be a "player-coach" who can build and mentor a world-class team while personally driving strategic initiatives and ensuring the integrity of our data foundation. A core part of your responsibility will be to champion and enable our AI strategy and technical foundations, ensuring that clean, trusted, and well-governed data is the foundation for all AI initiatives. With the growth of AI in our Products and our business, Okta’s data is more critical to our success than ever. This role will make sure we continue to support the organization run and grow, while building out the platform for the future. Candidates should be energized by that challenge. What You'll Do Lead and Inspire a High-Performing Team: Build, mentor, and scale a diverse, high-performing team of data and analytics engineers, fostering a culture of excellence, collaboration, and continuous learning. Champion AI Enablement: Act as a critical partner to the AI Engineering teams. Ensure our data and data infrastructure and practices are optimized to support and accelerate AI development and deployment. This includes defining data governance standards, building high-quality training datasets, and developing scalable data pipelines for AI/ML models. Advance the Data Foundation: Own “back end” data lifecycle for critical business domains, from data ingestion and ETL/ELT pipelines to data modeling, quality assurance, and governance. Ensure a single source of truth for key metrics across the organization. Enhance Data Security and Governance: Partner with Security leaders to define and implement policies and systems to safeguard data privacy, ensure regulatory compliance, and protect sensitive information. This includes establishing robust data access controls, audit trails, and data retention policies. Partner Cross-Functionally: Collaborate closely with technology and business partners, including Product and Engineering leadership, to embed data and analytics into both internal and customer facing product development. What You Bring Experience: 10+ years of progressive experience in data platform, and data engineering, with at least 5+ years in a leadership role. AI Know How: Demonstrated experience in building data foundations and pipelines specifically to support and accelerate AI and machine learning initiatives. Technical Expertise: Deep knowledge of modern data stacks, including data warehousing, ETL/ELT pipelines, data modeling, and Tableau. Proficiency with Python, SQL, and experience with cloud-based data environments that enable AI use-cases (e.g., AWS, GCP, Azure). Governance: Proven ability to build secure solutions for both commercial and public sectors. Experience with FedRamp and the public sector cloud strongly preferred. Cross-Functional Collaboration: Exceptional ability to translate technical needs across product and IT platforms. Must also have the ability to communicate complex data concepts to both technical and non-technical audiences. Team Development: A track record of successfully hiring, mentoring, and leading high-performing data teams. Problem-Solving: A strategic mindset and a passion for solving ambiguous, complex business problems with a rigorous, data-driven approach. #LI-MC1 #LI-Hybrid #P14112_3419375The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $276,000—$379,500 USDBelow is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$246,000—$338,800 USDThe Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.

🏢 Summary: The role of AEM DevSecOps Engineer focuses on securing and automating AEM infrastructure with emphasis on identity integration, CI/CD security, and resilient headless architectures. The position centers on embedding security into deployment pipelines, managing CDN and WAF configurations, and protecting against threats like DDoS. It requires ensuring high availability, compliance, and secure identity management across cloud-based AEM environments. 🗂️ Requirements: 5+ years administering and securing AEM environments, Experience integrating Auth0 or similar IdP, Strong knowledge of Headless CMS security and JWT authentication, Expertise managing CDNs and configuring WAF and DDoS protection, Proficiency with Apache Sling, JCR, OSGi, Experience with Nginx or Apache web servers, Hands-on experience with CI/CD tools and security automation, Scripting experience in Python, Experience with AEM as a Cloud Service or AWS/Azure, Ability to analyze logs, thread dumps, heap dumps 📃 Skills: AEM, Auth0, OIDC, SAML, JWT, GraphQL, CORS, Cloudflare, Akamai, CDN, WAF, DDoS, SAST, DAST, Jenkins, GitLab, CircleCI, Python, Apache, Nginx, Sling, JCR, OSGi, Splunk, NewRelic, AWS, Azure, ModSecurity 🏢 Description: Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. As an AEM DevSecOps Engineer , you will oversee and automate our AEM infrastructure with a primary focus on security, reliability, and automated compliance. You will bridge the gap between development and operations by embedding security directly into the CI/CD pipeline and managing complex identity and content delivery architectures, including headless AEM and Auth0 integrations. Your role is pivotal in ensuring that our platform is not only high-performing but resilient against modern threats like DDoS attacks . Key Responsibilities Identity & Access Management: Configure and manage Auth0 integrations for AEM, including token validation, OIDC/SAML configurations, and custom login modules to ensure secure user authentication. Headless Security: Oversee the security of AEM Headless deployments, including protecting GraphQL endpoints, managing CORS policies, and ensuring secure communication for decoupled front-end frameworks (React/Angular). Edge & CDN Protection: Manage and configure CDN (e.g., Cloudflare, Akamai, or Adobe-managed CDN) to optimize performance and implement DDoS mitigation strategies. Traffic Filtering: Implement and maintain Traffic Filter Rules and Web Application Firewall ( WAF ) configurations at the CDN level to block malicious spikes and sophisticated application-layer attacks. Automated Security Scanning: Integrate security tools ( SAST/DAST ) and secrets detection into CI/CD pipelines (Jenkins, GitLab) to identify vulnerabilities early in the development cycle. Environment Hardening: Install and manage AEM author, publish, and dispatcher instances with a focus on Dispatcher security hardening , SSL certificate automation, and ModSecurity configurations. Observability & Incident Response: Monitor system performance and security logs using tools like Splunk or New Relic to proactively address threats and performance bottlenecks. Compliance Auditing: Regularly audit the platform and its integrations (Adobe Analytics, Target) to ensure alignment with corporate security policies and industry standards. Required Skills & Experience Experience: 5+ years in administering and securing AEM environments . Identity Services: Proven experience integrating Auth0 or similar Identity Providers (IdP) for enterprise-scale authentication. Architectural Knowledge: Strong understanding of Headless CMS security best practices, including API key management and JWT authentication. Network Security: Expertise in managing CDNs and implementing DDoS mitigation and WAF rules. Technical Stack: Proficiency in Apache Sling, JCR, OSGi , and web servers like Nginx or Apache . Automation: Hands-on experience with scripting (Python) and CI/CD tools (Jenkins, CircleCI) to automate security and deployment workflows. Cloud Experience: Experience with cloud-based AEM implementations, such as AEM as a Cloud Service (AEMaaCS) or AWS/Azure. Diagnostic Skills: Proficiency in analyzing log files, thread dumps, and heap dumps to resolve security incidents or performance outages. #LI-Rmote #LI-JB2 P24849_3380782 The Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/ .

🏢 Summary: Senior Adobe Experience Cloud Engineer responsible for designing, developing, and maintaining scalable solutions within Adobe Experience Cloud, primarily Adobe Experience Manager. The role focuses on building custom integrations, optimizing performance, and delivering high-quality solutions in an agile environment. It involves close collaboration with cross-functional teams to implement and support enterprise-grade digital experience platforms. 🗂️ Requirements: BS in Computer Science or related technical degree, 3+ years of technology experience, Hands-on experience with Adobe Experience Manager, Proficiency in XML, HTML5, CSS, Strong JavaScript skills, Experience with SPA development, Experience with RESTful web services, Knowledge of Apache Sling and Apache Felix, Understanding of AEM templates, components, dialogs, widgets, Knowledge of AEM WCM, Multi-Site Manager, Blueprinting, Understanding of content lifecycle and web content management, Knowledge of SDLC methodologies (Agile, Scrum) 📃 Skills: AEM, Adobe, XML, HTML5, CSS, JavaScript, SPA, REST, Apache, Sling, Felix, WCM, Agile, Scrum 🏢 Description: Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is seeking an experienced Senior Adobe Experience Cloud Engineer with a deep understanding of Adobe’s tech stack to join our growing team.The position will play a crucial role in designing, developing, and maintaining solutions that leverage Adobe technologies to meet the unique business needs of our business partners. You must be collaborative and able to build trusted partnerships with extended teams. A successful candidate will have the ability to balance priorities and collaborate with cross functional teams while delivering within an agile delivery framework and supervising key performance indicators. Responsibilities Solution Design & Development: Lead the development and implementation of custom solutions and integrations within Adobe Experience Cloud, including Adobe Experience Cloud solutions, including Content Management, Assets, Multi-Site-Management, and Cloud manager Architecture & Scalability: Architect and build scalable, high-performance systems and applications that meet business requirements and technical specifications. Integration & Optimization: Develop and maintain integrations between Adobe Experience Cloud products and other internal or third-party systems. Optimize existing systems for performance and reliability. Collaboration: Work closely with product managers, solution architects, and other stakeholders to gather requirements, define project scopes, and deliver high-quality software solutions. Agile Development: Participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives. Contribute to continuous improvement efforts and drive innovation. Support & Troubleshooting: Provide technical support for deployed solutions, troubleshoot issues, and ensure timely resolution of any software defects or performance problems. Documentation: Maintain comprehensive documentation for software design, development processes, and system configurations. Qualifications BS Computer Science or other technical degree. 3+ years of related overall technology experience Experience in Adobe Experience Manager (required) Expertise in core web technologies including XML, HTML5, CSS, client/server-side-scripting languages such as JavaScript preferably using SPA (Single page application) and web services development using RESTful implementations. Proficient in Day CQ / Adobe AEM foundational concepts, including the use of core frameworks such as Apache Sling and Apache Felix, a solid understanding of all of the related building blocks including templates, components, dialogs, widgets, etc., and the Adobe AEM development and deployment process. Good understanding of Adobe AEM WCM capabilities including Multi-site manager and Blueprinting, and the use of online marketing components such as advanced targeting / personalization, and multivariate testing, is preferred. Proficient knowledge of the end-to-end content lifecycle, web content management, content publishing / deployment, and delivery processes. Good understanding of integration patterns and content-centric application development patterns using Adobe AEM with or without a Portal, Search, Commerce package or other platforms, is preferred. Strong understanding of SDLC methodologies (Agile, SCRUM) Experience in at least one: Adobe - Analytics, Campaign, Commerce, Marketo Engage, Target or equivalent technologies is a plus Highly self-directed; able to multi-task given incomplete and conflicting knowledge, and prioritize multiple projects/initiatives in a deadline-driven environment Strong interpersonal skills, a positive attitude and the ability to thrive in a collaborative agency environment with multidisciplinary teams required. (P19564_3365522) #LI-Hybrid #LI-JB2 Below is the annual salary range for candidates located in Poland. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/pol . The annual base salary range for this position for candidates located in Poland is between: 225 000 zł—330 000 zł PLN The Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/ .