Remote Call Center Agent

🏢 Summary: The offer is for a Call Center Agent role supporting existing insurance customers by handling inbound calls, processing policy changes, and answering coverage-related questions. The position focuses on customer service, policy servicing, and retention within a fast-growing fintech environment. The company provides paid P&C licensing, remote work equipment, and comprehensive benefits. 🗂️ Requirements: 2+ years of call center experience, Ability to handle inbound customer calls, Experience processing service requests and policy changes, Ability to multitask and manage competing priorities, Willingness to obtain P&C license within 60 days 📃 Skills: CallCenter, CustomerService, Insurance, PolicyProcessing, Multitasking, P&C 🏢 Description: About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S. On a mission to help car owners save time and money on one of their most expensive and high maintenance assets, the company has amassed over 4M customers since launching its mobile app in 2019 and expanded beyond insurance shopping to refinancing, safety, and repairs. Description: We are looking for a Call Center Agent to join the growing team. In this role, you will be responsible for helping existing customers make changes to their current insurance policies from one of 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support customers with enthusiasm and care. How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. - Help customers with questions regarding existing insurance policies, coverages, policy benefits, or make changes to existing policies - Work to retain policyholders by actively finding solutions for customers at risk of cancellation Who you are: - You can multitask and manage multiple competing priorities - You are passionate about helping others - 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - 21.00 - P&C license paid for (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (work equipment provided) - Ongoing training and mentorship - Flexible scheduling options (5-day, 8-hour schedule or 4-day, 10-hour workweek) Additional Information: The successful candidate’s starting pay will fall within the listed range based on job-related factors including skills, experience, qualifications, work location, and market conditions. Compensation may include opportunities for equity grants. A comprehensive benefits package is offered to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits. Equity opportunities may be part of the total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

🏢 Summary: The offer is for a Customer Support Agent responsible for assisting existing customers with changes to their insurance policies, handling inbound calls, processing service requests, and answering coverage-related questions. The role focuses on policy servicing, retention, and delivering high-quality customer support in a fast-growing fintech environment. It includes remote work options, paid licensing, and comprehensive benefits. 🗂️ Requirements: Minimum 2 years of call center experience, Ability to handle inbound calls from existing customers, Experience processing service requests and policy changes, Ability to multitask and manage multiple priorities, Willingness to obtain P&C license within 60 days of starting 📃 Skills: CallCenter, CustomerSupport, Insurance, PolicyProcessing, InboundCalls, Multitasking, PCLicense 🏢 Description: About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S. We are on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Customer Support Agent to join our growing team. In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of our 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents - Help customers with questions regarding existing insurance policies, coverages, or policy benefits and make changes to existing policies - Work to retain policyholders by actively finding solutions for customers who are at risk of cancellation Who you are: - Able to multitask and manage multiple competing priorities - Passionate about helping others - 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - $21.00 - P&C license paid by the company (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (work equipment provided) - Ongoing training and mentorship from leadership team - Flexible scheduling options: 5-day, 8-hour schedule or 4-day, 10-hour workweek - Comprehensive benefits package including health, dental, vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, wellness benefits, and potential equity opportunities Equal Employment Opportunity statement and accommodations information apply.

🏢 Summary: Customer Support Agent role supporting existing insurance policyholders by handling inbound calls, processing policy changes, and answering coverage-related questions. The position focuses on customer retention and service within a fast-growing fintech app, with remote work options and licensing support provided. 🗂️ Requirements: 2+ years call center experience, Ability to handle inbound customer calls, Experience processing service requests and policy changes, Ability to multitask and manage competing priorities, Willingness to obtain P&C license within 60 days 📃 Skills: CallCenter, CustomerSupport, Insurance, PolicyProcessing, Multitasking, InboundCalls, PCLicense 🏢 Description: About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S. We are looking for a Customer Support Agent to join our growing team. In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of our 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. - Help customers with questions regarding existing insurance policies, including coverages and policy benefits, and make changes to existing policies - Work to retain policyholders by actively finding solutions for customers who are at risk of cancellation Who you are: - Able to multitask and manage multiple competing priorities - Passionate about helping others - 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - $21.00 - P&C license paid for (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (work equipment provided) - Ongoing training and mentorship from leadership team - Flexible scheduling options: 5-day, 8-hour schedule or 4-day, 10-hour workweek - Comprehensive benefits package including health, dental, vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, wellness benefits, and potential equity opportunities Equal Employment Opportunity: We are proud to be an Equal Employment Opportunity employer and prohibit discrimination based on legally protected characteristics. Reasonable accommodations are available for individuals with disabilities during the job application process.

🏢 Summary: Strategic Product Manager role owning the end-to-end quote and bind experience, from complex carrier API integrations to polished agent-facing interfaces. The position drives product strategy, KPIs, and technical execution to scale a high-impact growth area in a fast-growing digital insurance marketplace. It requires strong technical acumen and close collaboration with Engineering, Design, and Data teams. 🗂️ Requirements: 7+ years product management experience in B2B or B2C, Proven ownership of cross-functional, user-facing technical projects, Experience working with APIs and technical integrations, Ability to define product KPIs and drive data-based decisions, Strong UX understanding and data analysis skills, Experience translating business needs into technical requirements, Fluency in English (C1) and Polish (C2), Based in Poland with US time zone overlap availability 📃 Skills: APIs, SQL, SaaS, Fintech, UX, Analytics, KPIs, Integrations, ProductManagement, DataAnalysis 🏢 Description: About First Connect: First Connect Insurance Services is a digital marketplace providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with 130+ carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly, and we plan to accelerate our growth. Role Overview: This is a foundational and strategic product role focused on one of our key growth drivers for 2026: the core agent experience of comparative rating and binding policies. You will be the architect and driver of the entire product lifecycle- from complex technical carrier integrations all the way to the final, polished end-user interface. You will spearhead the end-to-end product strategy for these flows, sitting at the intersection of agent needs, business strategy, and technical feasibility. This is a highly autonomous position where your ability to create and execute a compelling product vision will directly impact policy production and the company's growth. The ideal candidate is a seasoned, technical, data-driven, and impact-oriented leader excited to take full ownership of a high-complexity product in a fast-paced, high-growth environment. What You’ll Do: Drive Quote & Bind Product Strategy Spearhead the end-to-end product strategy for our comparative rater and binding flows, owning the product from technical carrier integrations to the final end-user interface. Define, track, and report on key product KPIs, making ruthless prioritization decisions based on a healthy mix of impact analysis, effort, and user feedback. Drive user adoption of the quote and bind features, ensuring a world-class, seamless agent experience. Lead Product & Technical Excellence Drive technical & feature excellence by collaborating closely with Engineering and Design teams to translate high-level business problems into detailed technical requirements and polished features. Lead agent-facing discovery, research, and ideation to inform the product roadmap. Coordinate across time zones with internal teams and external partners to translate problem areas and requirements into productized solutions. Own the Agent Journey Take over a ready product that is poised to be one of our key growth levers, requiring readiness to pivot and adapt to fast-changing priorities. Collaborate with almost every team in the company, with most exposure to Engineering, Design, Data, Support, and Sales . What You Bring: 7+ years of product management experience , owning and driving significant cross-organizational, user-facing projects in either B2B or B2C fields. Proven track record of working on cross-functional projects and the ability to create and steer a compelling product vision and strategy. Technical know-how , including demonstrated experience working closely with engineering, driving technical products forward, and experience working with APIs (setting specifications or as an engineer). Strong UX sense and demonstrated data analysis capabilities. High ownership mindset – comfortable navigating ambiguity and pushing initiatives forward, even when faced with (sometimes) archaic carrier technology to integrate with. Fluent in English (C1) and Polish (C2) . Based in Poland with the flexibility to work partial overlap with the US time zone (typically twice a week after 5 PM CET). Nice to Have: SaaS and/or Fintech experience, Engineering or Quality Assurance background, SQL knowledge, and prior startup/scale-up experience. Recruitment process: Our goal is to be thorough while respecting your time. Send us your CV – it's the best way for us to get to know you. Meet Ola , our Talent Manager for initial interview. Join for an interview with the Hiring Manager, Paweł Kaminski (60 mins). Meet with our Engineers for a short check-in (30 mins). Complete the recruitment task and discuss your solution with the people you met earlier and Yotam (Chief Product Officer). Individual meeting with the CPO. ... and welcome aboard! 👋 What benefits are waiting for you: Salary 27.000 PLN - 31.000 PLN net + VAT on B2B Basics 🌎 Remote work & flexible working hours 🤒 Paid sick leave 🏖️ Paid holidays Health & Safety 💊 Private medical care with dentists & orthodontists package for you and your family ❤️ Group life insurance 🧘 Psychotherapists support — free online sessions with psychologists and psychotherapists. 🤸 Home physiotherapy 🏅 Multisport card & meditation apps reimbursed 50% Working conditions & Development 💻 Gear with Apple Logo and a nice Dell monitor 🌱 50% reimbursement for courses, conferences, books & certificates 🇺🇸 Free access to private language lessons 🐕 6 Personal Development Days & 4 Voluntary Days Off Extras you may like 🎫 Cafeteria platform — extra “stówka”every month to spend on whatever you want to 🧒 Nanny services for parents 📦 Concierge services – a personal assistant to help you to deal with your everyday matters 🎉 Team building events — we party together several times a year during the annual Offsite & Christmas Parties, or our workation week in Mediterranean

🏢 Summary: Senior Full Stack Engineer role focused on owning and scaling a comparative insurance rater platform, including end-to-end system architecture and third-party API integrations. The position involves building and optimizing robust, real-time systems while collaborating cross-functionally to deliver high-impact product features. You will drive integration lifecycle management and ensure performance, reliability, and scalability of the product suite. 🗂️ Requirements: 6+ years commercial software development experience, Strong full stack experience, Proficiency in JavaScript, Proficiency in TypeScript, Strong experience with React, Strong experience with Node.js, Experience with relational databases, Experience building and integrating with APIs, Experience working in startup environments, Fluent English (C1), Fluent Polish (C2), Based in Poland 📃 Skills: JavaScript, TypeScript, React, Node.js, SQL, APIs, PostgreSQL 🏢 Description: About First Connect: First Connect Insurance Services is a digital marketplace providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with 130+ carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly, and we plan to accelerate our growth. Role Overview: The platform's standout feature is a robust comparative rater that lets insurance agents input data just once to generate multiple insurance quotes for their clients. FC aims to continually expand its network of insurance providers by integrating more companies via APIs, making it easy to access a wide range of insurance products. In this role, you will own this area, making FC’s rater the best in class in terms of user experience, speed, accuracy, and costs. You will own the underlying integrations, interview our users to understand their needs, then work closely with our product, design, and business teams, as well as the carriers themselves, to prioritize, build, and monitor this product suite. So if you're a Senior Full Stack Engineer looking to shake things up and have a good time while you're at it, you've come to the right place. 🚀 What You’ll Do: Architect and Implement Systems: Build robust systems end to end and manage interactions with various data stores and 3rd party APIs Own the Integration Lifecycle: Lead the design and implementation of new carrier integrations while incorporating them into our new product offering Drive Data Reliability: Support reliable databases and APIs designed for real-time automated decision-making Scale with Modern Tooling: Deploy and manage software using industry-standard tooling like Kubernetes clusters and Argo CD Collaborate for Impact: Work in an agile environment, interviewing users to understand needs and coordinating with Product, Design, and Business teams to ship impactful features What you bring: Must have: 6+ years of commercial experience in software development True Full Stack DNA: You are a proven generalist. Strong experience with our stack: JavaScript, TypeScript, React, Node.js, and relational databases Startup Spirit: Experience with startup organizations and culture. You thrive in high-growth environments AI & Growth Mindset: A proactive approach to learning, especially regarding AI and AI-based software development tooling Ownership & Initiative: High ownership of the applications you build and a drive to constantly improve existing solutions Team Player Vibe: You favor cooperation and mentoring over "lone wolf" development. A good vibe and teamwork are essential Language Skills: Fluent in both English (C1) and Polish (C2) Location: Based in Poland You’ll get extra points for: Interest in mentoring others and stepping into a lead role Experience with NestJS and service-oriented and event-driven architectures Experience with AI Engineering (Agentic Workflow Engineering) What you’ll be using after joining: TypeScript, Node.js, NestJS, PostgreSQL, React, AWS Docker and container-based deployment technologies (e.g. Kubernetes/Fargate) Automated software testing on unit/integration/end-to-end levels Recruitment process: Our goal is to be thorough while respecting your time. Send us your CV – it's the best way for us to get to know you Meet Ola , our Talent Manager for initial interview Join a technical interview with our Team Members Meet our team for a live coding interview Talk with Hiring Manager Join Wojtek and Ola for final stage call ... and welcome aboard! 👋 What benefits are waiting for you: Salary 26000 PLN - 31 000 PLN net + VAT on B2B Basics 🌎 Remote work & flexible working hours 🤒 Paid sick leave 🏖️ Paid holidays Health & Safety 💊 Private medical care with dentists & orthodontists package for you and your family ❤️ Group life insurance 🧘 Psychotherapists support — free online sessions with psychologists and psychotherapists. 🤸 Home physiotherapy 🏅 Multisport card & meditation apps reimbursed 50% Working conditions & Development 💻 Gear with Apple Logo and a nice Dell monitor 🌱 50% reimbursement for courses, conferences, books & certificates 🇺🇸 Free access to private language lessons 🐕 6 Personal Development Days & 4 Voluntary Days Off Extras you may like 🎫 Cafeteria platform — extra “stówka”every month to spend on whatever you want to 🧒 Nanny services for parents 📦 Concierge services – a personal assistant to help you to deal with your everyday matters 🎉 Team building events — we party together several times a year during the annual Offsite & Christmas Parties, or our #WinterEscape workation week in Mediterranean

🏢 Summary: Account Manager role focused on renewing and expanding mid-market client accounts for an AI-powered accounting workflow platform. The position involves managing the full sales renewal lifecycle, collaborating with Customer Success and Sales teams, and driving customer growth using consultative sales methods and CRM tools. Hybrid work arrangement with travel requirements and commission eligibility. 🗂️ Requirements: 2+ years of software sales experience, B2B sales experience, Experience with consultative or solution-based sales methodology, Experience in inside or outside sales models, Ability to manage full sales and renewal lifecycle, Experience with CRM and opportunity management systems, Proficiency with Salesforce.com, Proficiency with Microsoft Office, Ability to forecast and manage sales pipeline, Strong communication skills with senior stakeholders, Ability to meet monthly and quarterly sales targets, BA/BS or equivalent experience 📃 Skills: Salesforce, Outreach, CRM, Microsoft, B2B, SaaS 🏢 Description: The Account Manager will be joining a fast-growing team to help expand and renew the client base for an AI Accounting Transformation solution. This role is responsible for applying an understanding of products, sales methodology, processes, and prospecting techniques to the customer base while working closely with the Customer Success team to maintain renewals and customer satisfaction. This role requires working in office 3 days per week, subject to business needs. Visa sponsorship is not available at this time. What You'll Do: - Lead and grow a book of business for existing mid-market clients, proactively identifying opportunities to expand partnerships within the customer base. - Work cross-functionally with Customer Success, Sales Engineering, and Sales Operations teams. - Manage the full lifecycle renewal process, ensuring on-time growth and customer expansion in partnership with the CSM team. - Maintain accurate and up-to-date forecasts in Salesforce.com. - Provide sales management with reports on sales activities and projects. - Act as a market expert by researching competitors and communicating the value proposition effectively. - Manage and maintain accurate renewal opportunities and account information within Salesforce.com. - Achieve or exceed monthly and quarterly targets. - Navigate and resolve roadblocks by identifying stakeholders, building relationships, coordinating internal resources, and executing service agreements. - Travel up to 30% within the assigned territory. - Handle additional projects as assigned. What You'll Bring: - 2+ years of demonstrated successful software sales experience, preferably B2B. - Knowledge of FloQast or close management software is highly desired. - Experience using consultative, solution-based sales methodologies. - Proven success in inside or outside sales models. - Strong communication skills with senior-level stakeholders via phone, email, and video. - Proven resilience and ability to meet or exceed sales targets. - Experience uncovering business pain points and developing trusted client relationships. - Proficiency with Microsoft Office products and online collaboration tools. - Experience with CRM and opportunity management systems, preferably Salesforce.com and Outreach. - Ability to develop, manage, and accurately forecast a robust pipeline. - BA/BS or equivalent experience preferred. Compensation and Benefits: - Base pay range: $90,000-$120,000 plus commission eligibility. - Benefits include Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, Unlimited Vacation, and Employee Stock Program participation.

🏢 Summary: Senior AI Agent Engineer role focused on building and deploying production-grade AI agents on top of frontier LLMs for supply chain operations. You will design agent harnesses, evaluations, orchestration, and supporting infrastructure, partnering closely with product and customers to take ideas from 0 to scaled deployment. The position combines deep hands-on LLM engineering with distributed systems and customer-embedded product development. 🗂️ Requirements: 5+ years of software engineering experience, 1+ year shipping LLM- or agent-based features to production, Strong proficiency in Python and/or TypeScript/Node.js, Experience designing APIs and distributed systems, Experience with PostgreSQL and data modeling, Hands-on experience with prompt engineering and evaluation frameworks, Experience with agent orchestration patterns and frontier model APIs 📃 Skills: Python, TypeScript, Node.js, LLMs, Prompting, PostgreSQL, APIs, DistributedSystems, Orchestration, Retrieval, MCP, WMS, TMS, ERP 🏢 Description: We are seeking an entrepreneurial Senior AI Agent Engineer to join as a founding member of the Agents team and build the next layer of an agentic platform that synthesizes marketplace data and operates autonomously inside customers' supply chain workflows. You will own the AI agents and the infrastructure they depend on, partnering closely with the CTO, product, and operators to take ideas from 0 to scaled deployments. About the Role You will embed deeply in customers' operations, design and ship production agent harnesses on top of frontier models, and turn field learnings into durable product. You will build the harnesses, evaluations, orchestration, and model strategy that power the broader product. Responsibilities - Embed with customers and operators to understand supply chain workflows and design agents that automate meaningful work. - Build production agent systems on frontier LLMs, including tool use, sub-agents, retrieval, structured outputs, MCP servers, and orchestration. - Own evaluation as a first-class discipline using datasets from real traces, rubrics, graders, experiments, and measurable improvements. - Architect the data, services, and APIs the agent layer depends on, integrating internal systems with customers' WMS, TMS, and ERP environments. - Codify repeatable deployment patterns to accelerate new customer rollouts. Qualifications - 5+ years of software engineering experience, with 1+ year shipping LLM- or agent-based features into production. - Strong proficiency in Python and/or TypeScript/Node.js. - Experience designing APIs, distributed systems, and data models in PostgreSQL. - Hands-on experience with production-scale prompt engineering, evaluation frameworks, orchestration patterns, and frontier model APIs. - Track record of building in fast, ambiguous environments. - Excellent written and verbal communication skills. Benefits - Start-up equity - Competitive salary - 100% paid health, dental, and vision coverage - Dinner provided via DoorDash, free DashPass, and stocked kitchen for NY employees - Commuter benefit - Gympass benefit - Additional benefits: One Medical membership, Gympass, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health Salary Range The compensation range for this position is $200,000 to $240,000, with potential exceptions based on candidate qualifications.

🏢 Summary: Lead the end-to-end development of a customer-facing Agentic AI platform leveraging LLMs, internal APIs, and computer-use agents to automate sales and service experiences at scale. Own the roadmap, prompt strategy, evaluation frameworks, and AI platform standards while partnering with engineering and OpenAI to deploy next-generation voice and workflow automation models. Drive experimentation and data-backed improvements to increase automation, answer quality, and customer satisfaction. 🗂️ Requirements: 4+ years in a technical role (e.g., forward deployed engineering, technical product management), Hands-on experience with LLMs and AI systems, Experience designing API architectures and system integrations, Ability to design prompt strategies, evaluation frameworks, and guardrails, Experience running experiments and improving systems through data analysis, Proficiency in SQL, Track record of delivering scalable, production-grade AI products 📃 Skills: LLMs, APIs, SQL, OpenAI, Automation, Voicebots, Agents, MachineLearning 🏢 Description: Why Jerry.ai? Join a pre-IPO startup with capital ($240M raised), traction (5M+ customers), and runway (we’re profitable). Impact: Come lead our customer-facing Agentic AI product leveraging LLMs, agents, and internal APIs to create a magical experience for our customers. Work with partners like OpenAI to integrate services directly into the ChatGPT App and pioneer new model capabilities. Accelerated career growth. Flat org chart, ambitious goals, and significant ownership. You’ll report directly to the COO, leading one of the most important growth levers. Why we’re hiring this role: Your car and your home are your most important assets, yet the experience of owning one is fragmented, complicated, and expensive. We are building the first app to manage it all. We launched car insurance in 2019 and became one of the top three brokers in the country, partly by being early adopters of generative AI. Before off-the-shelf platforms existed, we built our own infrastructure to automate sales and service conversations. Today, that system handles a meaningful share of customer interactions end-to-end. The underlying technology is entirely homegrown. Prompts powering the customer-facing chatbot, vehicle photo validation, and back-office automation live across multiple locations with no unified platform or single source of truth. There is no clear owner of major future bets such as voicebot, computer use, and consumer AI applications. This role will own that vision and execution. How you’ll make an impact: - Lead end-to-end development for the AI platform and customer experiences, from roadmap to rollout. - Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails, balancing latency, cost, and accuracy. - Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards. - Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation. - Work with OpenAI partners to evaluate and deploy next-generation voice models and workflow automation. Who you are: - Technologist deeply engaged with AI and modern LLM systems. - Systems thinker comfortable with API design and system architecture. - Experimenter constantly exploring new AI capabilities. - Data-driven and proficient in SQL for analysis and validation. - Pragmatic in navigating technical tradeoffs and setting platform standards. Ideal experience: - 4+ years in a technical role such as forward deployed engineering or technical product management at a fast-paced startup. - Passion for AI systems including modern LLMs. - Track record of turning complex strategic ideas into scalable, production-grade products. Compensation: Base salary range: $160K - $200K. Compensation may include equity grants. Benefits: Comprehensive benefits package including health, dental, and vision coverage, paid time off, paid parental leave, 401(k) with employer matching, and wellness benefits. Equity opportunities may be included as part of total rewards.

🏢 Summary: Senior Backend Engineer role focused on architecting and owning large-scale data processing systems that power commission cycles and core platform features. The position involves designing reliable data pipelines, handling complex carrier integrations, and optimizing asynchronous, event-driven architectures. You will collaborate cross-functionally to deliver scalable, high-availability backend solutions in a data-heavy environment. 🗂️ Requirements: 6+ years commercial backend development experience, Strong experience with large-scale data processing systems, Proven expertise in complex data integrations, Proficiency in Node.js, TypeScript, NestJS, PostgreSQL, Experience with asynchronous and event-driven architectures, Strong knowledge of system design patterns, Advanced SQL and PostgreSQL optimization, Ability to work with large, diverse datasets, Based in Poland with partial US time zone availability 📃 Skills: Node.js, TypeScript, NestJS, PostgreSQL, SQL, APIs, Microservices, Event-driven, Asynchronous, ETL, Indexing, Performance, Architecture, Git 🏢 Description: About First Connect: First Connect Insurance Services is a digital marketplace providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with 130+ carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly, and we plan to accelerate our growth. Role Overview: The core of our business revolves around retrieving and processing vast amounts of insurance carrier data. This isn’t just about moving numbers – this data enables our most critical platform features and powers the entire agency commission cycle. As a Senior Backend Engineer in this role, you will own this domain. We need someone who thrives in data-heavy environments and can architect systems that handle diverse data configurations and varying levels of data quality with precision. You’ll work closely with Product, Design, Business, and Finance teams to prioritize, build, and monitor the systems that form the very backbone of our business. If you’re a Senior Engineer who loves tackling complex data challenges, spotting patterns in chaos, and shaking things up, you’ve come to the right place. 🚀 What You’ll Do: Architect Data Pipelines: Design and own the systems responsible for processing massive datasets from 130+ different carriers, ensuring high availability and reliability Master Data Complexity: Build robust logic to handle various data configurations, ensuring accuracy in our crucial commission and platform features Ensure Data Quality: Implement advanced patterns and monitoring to identify and resolve data quality issues before they impact the business Scale Asynchronous Systems: Optimize our event-driven architecture to ensure seamless, real-time data processing at scale Cross-Functional Ownership: Collaborate with Finance and Business teams to translate complex data requirements into scalable technical solutions We might be a match if: You have 6+ years of commercial experience with a heavy focus on backend systems and complex data processing You have a data-heavy expertise: Proven experience in building systems that handle large, diverse datasets and complex integrations You have technical Mastery: Proficiency with Node.js, TypeScript, NestJS, and PostgreSQL You gained architectural Excellence: Strong background in asynchronous system architecture and a sharp eye for good design patterns You have a Startup Mindset: High ownership and the ability to navigate ambiguity. We are looking for people who want to build and grow, not just maintain You are based in Poland with flexibility for partial US time zone overlap You’ll get extra points for: Interest in mentoring others and stepping into a lead role Advanced SQL & Optimization: Deep knowledge of PostgreSQL performance tuning, indexing strategies, and handling large-scale datasets Recruitment process: Our goal is to be thorough while respecting your time. Send us your CV – it's the best way for us to get to know you. Meet Karolina , our Recruiter for initial interview Join a technical interview with our Team Members Meet our team for a live coding interview Talk with Michał , our Hiring Manager Join Wojtek and Ola for final stage call ... and welcome aboard! 👋 What benefits are waiting for you: Salary 26.000 PLN - 31.000 PLN net + VAT on B2B Basics 🌎 Remote work & flexible working hours 🤒 Paid sick leave 🏖️ Paid holidays Health & Safety 💊 Private medical care with dentists & orthodontists package for you and your family ❤️ Group life insurance 🧘 Psychotherapists support — free online sessions with psychologists and psychotherapists 🤸 Home physiotherapy 🏅 Multisport card & meditation apps reimbursed 50% Working conditions & Development 💻 Gear with Apple Logo and a nice Dell monitor 🌱 50% reimbursement for courses, conferences, books & certificates 🇺🇸 Free access to private language lessons 🐕 6 Personal Development Days & 4 Voluntary Days Off Extras you may like 🎫 Cafeteria platform — extra “stówka”every month to spend on whatever you want to 🧒 Nanny services for parents 📦 Concierge services – a personal assistant to help you to deal with your everyday matters 🎉 Team building events — we party together several times a year during the annual Offsite & Christmas Parties, or our workation week in Mediterranean

🏢 Summary: Senior Backend Engineer role focused on architecting and owning large-scale data processing systems that power commission cycles and core platform features. The position centers on building reliable, event-driven pipelines handling complex, high-volume insurance carrier data. You will design scalable backend architectures and ensure high data quality across diverse integrations. 🗂️ Requirements: 6+ years commercial experience in backend development, Experience building systems handling large, diverse datasets, Strong experience with complex data processing and integrations, Proficiency in Node.js and TypeScript, Experience with NestJS framework, Experience with PostgreSQL, Strong knowledge of asynchronous and event-driven architectures, Ability to design scalable system architectures, Experience with data quality monitoring and optimization, Based in Poland with partial US timezone overlap 📃 Skills: Node.js, TypeScript, NestJS, PostgreSQL, SQL, Architecture, Asynchronous, Event-driven, Data-processing, ETL 🏢 Description: About First Connect: First Connect Insurance Services is a digital marketplace providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with 130+ carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly, and we plan to accelerate our growth. Role Overview: The core of our business revolves around retrieving and processing vast amounts of insurance carrier data. This isn’t just about moving numbers – this data enables our most critical platform features and powers the entire agency commission cycle. As a Senior Backend Engineer in this role, you will own this domain. We need someone who thrives in data-heavy environments and can architect systems that handle diverse data configurations and varying levels of data quality with precision. You’ll work closely with Product, Design, Business, and Finance teams to prioritize, build, and monitor the systems that form the very backbone of our business. If you’re a Senior Engineer who loves tackling complex data challenges, spotting patterns in chaos, and shaking things up, you’ve come to the right place. 🚀 What You’ll Do: Architect Data Pipelines: Design and own the systems responsible for processing massive datasets from 130+ different carriers, ensuring high availability and reliability Master Data Complexity: Build robust logic to handle various data configurations, ensuring accuracy in our crucial commission and platform features Ensure Data Quality: Implement advanced patterns and monitoring to identify and resolve data quality issues before they impact the business Scale Asynchronous Systems: Optimize our event-driven architecture to ensure seamless, real-time data processing at scale Cross-Functional Ownership: Collaborate with Finance and Business teams to translate complex data requirements into scalable technical solutions We might be a match if: You have 6+ years of commercial experience with a heavy focus on backend systems and complex data processing You have a data-heavy expertise: Proven experience in building systems that handle large, diverse datasets and complex integrations You have technical Mastery: Proficiency with Node.js, TypeScript, NestJS, and PostgreSQL You gained architectural Excellence: Strong background in asynchronous system architecture and a sharp eye for good design patterns You have a Startup Mindset: High ownership and the ability to navigate ambiguity. We are looking for people who want to build and grow, not just maintain You are based in Poland with flexibility for partial US time zone overlap You’ll get extra points for: Interest in mentoring others and stepping into a lead role Advanced SQL & Optimization: Deep knowledge of PostgreSQL performance tuning, indexing strategies, and handling large-scale datasets Recruitment process: Our goal is to be thorough while respecting your time. Send us your CV – it's the best way for us to get to know you. Meet Karolina , our Recruiter for initial interview Join a technical interview with our Team Members Meet our team for a live coding interview Talk with Michał , our Hiring Manager Join Wojtek and Ola for final stage call ... and welcome aboard! 👋 What benefits are waiting for you: Salary 26.000 PLN - 31.000 PLN net + VAT on B2B Basics 🌎 Remote work & flexible working hours 🤒 Paid sick leave 🏖️ Paid holidays Health & Safety 💊 Private medical care with dentists & orthodontists package for you and your family ❤️ Group life insurance 🧘 Psychotherapists support — free online sessions with psychologists and psychotherapists 🤸 Home physiotherapy 🏅 Multisport card & meditation apps reimbursed 50% Working conditions & Development 💻 Gear with Apple Logo and a nice Dell monitor 🌱 50% reimbursement for courses, conferences, books & certificates 🇺🇸 Free access to private language lessons 🐕 6 Personal Development Days & 4 Voluntary Days Off Extras you may like 🎫 Cafeteria platform — extra “stówka”every month to spend on whatever you want to 🧒 Nanny services for parents 📦 Concierge services – a personal assistant to help you to deal with your everyday matters 🎉 Team building events — we party together several times a year during the annual Offsite & Christmas Parties, or our workation week in Mediterranean