Client Support Representative

🏢 Summary: Sales Support Representative role focused on managing customer orders, supporting the sales cycle, maintaining vendor and customer relationships, and identifying add-on sales opportunities. The position combines administrative sales support with customer service and product sourcing responsibilities in the IT industry. 🗂️ Requirements: 1+ years of sales or customer service experience, Knowledge of computers and networking, Knowledge of the IT industry, Proficiency with Microsoft Office, Strong communication and phone skills, Ability to prioritize and multitask, Team-oriented attitude 📃 Skills: Microsoft, Office, Networking, IT, Salesforce 🏢 Description: Overview As a Sales Support Representative, you are responsible for generating new business while managing and growing the activity of existing customers. You will manage the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team. Your Impact The essential functions of this position include: - Accurately place orders into the system from customer-issued PO's - Follow-up on orders to ensure their successful delivery within customer expectations - Lead open order management, ensuring that open orders are delivered to the customer expediently and accurately - Confirm that all invoicing activity is taking place in a timely and accurate manner - Take a proactive role with problem resolution at the customer and supplier levels - Learn about the programs available at major vendor suppliers in order to source products via the most advantageous price - Assist customers with returns issues, order inquiries, and other requests for information - Develop successful relationships with sales, vendors, and internal departments - Assist with quoting - Offer add-on opportunities to customers such as warranty uplifts, service agreements, accessories, or supplies - Use proper decorum in all communications with customers both internal and external - Projects and additional responsibilities as needed or assigned Qualifications - Bachelor's degree preferred - 1+ years of sales or customer service experience - Knowledge of computers/networking and the IT industry as a whole - Excellent communication and phone skills - Ability to prioritize and multitask - Team player with a positive attitude - Knowledge of Microsoft Office suite products Position Specifics The initial base salary range for this position is expected to be between $19.23 and $24.04 hourly. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. Compensation may also include commissions and discretionary bonuses. Benefits may include medical, financial, and other programs such as 401(k) eligibility, employee stock purchase program, vacation, sick time, and personal leave. If hired, the employee will be in an at-will position and the company reserves the right to modify compensation programs based on performance and market factors. Corporate Values - Respectful communication and cooperation - Teamwork and employee participation - Work/life balance support - Embracing communities Commitment to Diversity, Inclusion and Belonging The employer is an equal opportunity employer and fosters a culture of diversity and inclusion. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws. This job description serves as a guide and is not an employment contract.

🏢 Summary: Remote Technical Support Representative role providing phone, chat, and email support for a SaaS student housing platform, troubleshooting technical issues and resolving customer inquiries. The position focuses on high-quality service, cross-functional collaboration, and effective problem-solving in a fast-paced environment. Standard schedule is 8AM–5PM Mountain Time with minimal travel. 🗂️ Requirements: 1+ years customer service experience in call center, software support, or technical support, High School Diploma or GED, Strong verbal communication skills, Strong written communication skills, Ability to manage multiple customer interactions in fast-paced environment, Strong troubleshooting abilities, Analytical and problem-solving skills 📃 Skills: SQL, Salesforce, HubSpot, CRM, SaaS, RemoteSupport, ScreenSharing 🏢 Description: The Role StarRez is seeking a Technical Support Representative to serve as a key point of contact for customers needing technical assistance and product support. You will handle customer inquiries across phone, chat, and email channels while delivering a high level of service with professionalism, confidence, and empathy. In this role, you will troubleshoot technical issues, guide customers through solutions, and collaborate with internal teams to ensure successful resolution of customer concerns. You will work in a fast-paced support environment, communicate clearly, and use critical thinking skills to solve complex problems while creating a positive customer experience. Role Specifics Work Location: Remote (US) Travel: Less than 5% (may vary based on business needs) Reporting Structure: Reports to the Team Lead, Customer Support Schedule: 8AM–5PM Mountain Time What You Will Own - Deliver exceptional customer support and technical issue resolution via phone, email, and chat - Manage customer inquiries and escalations through successful resolution, including internal, external, and executive escalations - Meet established performance objectives related to call quality, customer satisfaction, and case handling - Utilize critical thinking and problem-solving skills to analyze issues and provide effective solutions - Communicate proactively with customers by setting expectations and providing timely follow-up - Partner cross-functionally with colleagues to resolve client issues efficiently and effectively - Facilitate screen-sharing and remote troubleshooting sessions to assist customers with product-related concerns - Support additional projects and responsibilities as needed based on business priorities Required Qualifications - 1+ years of customer service experience, preferably in a call center, software support, or technical support environment - High School Diploma or GED - Strong verbal and written communication skills - Ability to manage multiple customer interactions in a fast-paced environment - Strong troubleshooting, analytical, and problem-solving abilities Preferred Qualifications - Associate or Bachelor's degree - Experience using CRM platforms such as Salesforce, HubSpot, or similar systems - Basic SQL knowledge and ability to write queries - Experience supporting SaaS or software-based products Reasons to Join the Team - Opportunity to be part of a well-established, high-performance company - Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members - Supportive team environment with emphasis on learning and development opportunities - Collaborative culture focused on innovation and continuous improvement

🏢 Summary: Customer Support Agent role supporting existing insurance policyholders by handling inbound calls, processing policy changes, and answering coverage-related questions. The position focuses on customer retention and service within a fast-growing fintech app, with remote work options and licensing support provided. 🗂️ Requirements: 2+ years call center experience, Ability to handle inbound customer calls, Experience processing service requests and policy changes, Ability to multitask and manage competing priorities, Willingness to obtain P&C license within 60 days 📃 Skills: CallCenter, CustomerSupport, Insurance, PolicyProcessing, Multitasking, InboundCalls, PCLicense 🏢 Description: About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S. We are looking for a Customer Support Agent to join our growing team. In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of our 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. - Help customers with questions regarding existing insurance policies, including coverages and policy benefits, and make changes to existing policies - Work to retain policyholders by actively finding solutions for customers who are at risk of cancellation Who you are: - Able to multitask and manage multiple competing priorities - Passionate about helping others - 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - $21.00 - P&C license paid for (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (work equipment provided) - Ongoing training and mentorship from leadership team - Flexible scheduling options: 5-day, 8-hour schedule or 4-day, 10-hour workweek - Comprehensive benefits package including health, dental, vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, wellness benefits, and potential equity opportunities Equal Employment Opportunity: We are proud to be an Equal Employment Opportunity employer and prohibit discrimination based on legally protected characteristics. Reasonable accommodations are available for individuals with disabilities during the job application process.

🏢 Summary: Commercial Roofing Service Sales Representative responsible for generating new service and maintenance sales, managing a strong pipeline, and closing value-based deals to support regional growth. The role focuses on building long-term relationships with commercial clients, conducting site visits and inspections, and collaborating with estimating and operations teams. Compensation includes base salary plus commission, company vehicle, and growth opportunities. 🗂️ Requirements: 3+ years commercial roofing sales experience OR 5+ years B2B construction sales, Proven track record of meeting or exceeding sales targets, Strong knowledge of commercial roofing systems and scopes of work, Experience managing sales pipeline and forecasting, Ability to sell on value and maintain target gross margins, Proficiency with CRM platforms, Valid driver's license, Ability to travel regularly to customer sites 📃 Skills: CRM, Sales, Forecasting, Estimating, Roofing, B2B 🏢 Description: Quality Trusted Commercial provides full-service commercial roofing and exterior solutions backed by decades of experience and a commitment to doing work the right way. We partner with building owners, property managers, and general contractors to deliver reliable roofing systems, responsive service, and long-term value for every project. The Commercial Roofing Service Sales Representative is responsible for generating new service and maintenance opportunities, managing a consistent sales pipeline, and closing deals that support regional growth goals. This role focuses on service and maintenance sales, requiring a professional who can build lasting relationships with commercial clients, work closely with estimating and operations, and sell on value while protecting margins. What's in it for You Competitive base salary + commission structure Company truck and gas card Health insurance Paid time off and paid holidays Opportunities for professional growth and advancement Key Responsibilities Pipeline Development & Prospecting Prospect and develop new commercial roofing service and maintenance opportunities across assigned territory Build and maintain a consistent pipeline of active opportunities Conduct site visits, roof inspections, and client meetings to identify project scopes Sales & Estimating Collaboration Prepare and present proposals and value-based solutions to commercial customers Partner with estimating and operations to ensure accurate scoping and smooth project delivery Close sales while maintaining target gross margins Customer Relationship Management Grow long-term relationships with building owners, facility managers, and general contractors Maintain accurate CRM updates and reliable sales forecasts Qualifications Required 3+ years of commercial roofing sales experience OR 5+ years of B2B construction sales with a proven track record History of meeting or exceeding sales targets Strong understanding of commercial roofing systems and scopes of work Disciplined approach to pipeline management and forecasting Ability to sell on value and protect margins Strong communication, organizational, and client relationship skills Valid driver's license and ability to travel to customer sites regularly Preferred Existing relationships with building owners, property managers, or GCs Experience with CRM platforms for pipeline and activity tracking Final compensation will be based on experience, skills, and location. US Pay Range $60,000—$80,000 USD

🏢 Summary: The Business Development Representative drives new commercial roofing sales by building a strong pipeline, conducting site visits, and closing value-based deals. The role focuses on reroof and service opportunities while collaborating with estimating and operations to ensure accurate scoping and profitable project delivery. It offers a competitive base salary with commission, company vehicle, and growth opportunities. 🗂️ Requirements: 3+ years commercial roofing sales experience OR 5+ years B2B construction sales experience, Proven track record of meeting or exceeding sales targets, Strong understanding of commercial roofing systems and scopes of work, Pipeline management and sales forecasting experience, Ability to sell on value and maintain target gross margins, Strong communication and client relationship skills, Valid driver's license, Ability to travel regularly to customer sites 📃 Skills: Sales, Prospecting, Pipeline, Forecasting, CRM, Roofing, Estimating, B2B 🏢 Description: Quality Trusted Commercial provides full-service commercial roofing and exterior solutions backed by decades of experience and a commitment to doing work the right way. We partner with building owners, property managers, and general contractors to deliver reliable roofing systems, responsive service, and long-term value for every project. Position Summary The Business Development Representative is responsible for generating new commercial roofing opportunities, managing a consistent sales pipeline, and closing deals that support growth goals. This role focuses on reroof and service sales, requiring a professional who can build lasting relationships with commercial clients, work closely with estimating and operations, and sell on value while protecting margins. What's in it for You - Competitive base salary + commission structure - Company truck and gas card - Health insurance - Paid time off and paid holidays - Opportunities for professional growth and advancement Key Responsibilities Pipeline Development & Prospecting - Prospect and develop new commercial roofing opportunities across reroof segments - Build and maintain a consistent pipeline of active opportunities - Conduct site visits, roof inspections, and client meetings to identify project scopes Sales & Estimating Collaboration - Prepare and present proposals and value-based solutions to commercial customers - Partner with estimating and operations to ensure accurate scoping and smooth project delivery - Close sales while maintaining target gross margins Customer Relationship Management - Grow long-term relationships with building owners, facility managers, and general contractors - Maintain accurate CRM updates and reliable sales forecasts - Represent the company with professionalism and integrity in the field Qualifications Required - 3+ years of commercial roofing sales experience OR 5+ years of B2B construction sales with a proven track record - History of meeting or exceeding sales targets - Strong understanding of commercial roofing systems and scopes of work - Disciplined approach to pipeline management and forecasting - Ability to sell on value and protect margins - Strong communication, organizational, and client relationship skills - Valid driver's license and ability to travel to customer sites regularly Preferred - Existing relationships with building owners, property managers, or general contractors - Experience with CRM platforms for pipeline and activity tracking US Pay Range $70,000—$100,000 USD We are proud to be an equal opportunity employer and consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We invest in our people and provide competitive pay, benefits, and a supportive work environment where your skills and contributions matter.

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing and resolving complex production issues in a global SaaS clinical AI platform. The position acts as a bridge between customers and engineering, owning customer-impacting incidents, troubleshooting distributed systems, and coordinating incident response. Ideal for candidates experienced in SQL-driven investigations, production environments, and cross-team technical collaboration. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to debug issues across distributed systems and application layers, Experience collaborating with Engineering teams on escalations and resolutions, Ability to handle production incidents, alerts, and time-sensitive customer issues, Willingness to work shift-based schedule including evenings, weekends, and holidays, Ability to conduct live troubleshooting sessions with customers 📃 Skills: SQL, SaaS, REST, APIs, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between customers and internal engineering teams, diagnosing complex technical issues, coordinating production incident response, and ensuring the reliability of the platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This is a shift-based role supporting global customers, including Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues - Serve as the primary technical owner for complex customer issues and escalations. - Investigate and resolve technical problems spanning multiple systems and services. - Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response - Monitor and triage production alerts impacting customers or system reliability. - Coordinate incident response efforts across engineering and internal teams. - Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data - Diagnose issues using logs, system metrics, and SQL queries. - Analyze system behavior to identify root causes of production problems. - Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence - Develop and maintain troubleshooting documentation, runbooks, and operational processes. - Identify recurring patterns and contribute to systemic improvements. - Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team - Share technical insights and best practices with colleagues. - Act as a technical resource within the Support organization. Impact You'll Have - Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. - Serve as a bridge between customers and engineering, bringing technical insight and production context to accelerate resolutions. - Strengthen production support capabilities by improving troubleshooting processes, documentation, and incident response practices. - Help scale a modern Support organization, contributing ideas that improve detection, investigation, and resolution of issues. Requirements - Exceptional communication skills with a customer-first mindset. - Ability to conduct remote troubleshooting sessions with customers. - 2+ years of experience in Technical Support, Production Support, Technical Operations, or similar role. - Strong troubleshooting and analytical skills. - Proficiency in SQL for production data investigation and root cause analysis. - Ability to debug distributed systems and application layers. - Experience partnering with Engineering teams to drive timely resolutions. - Comfort operating in fast-paced production environments handling incidents and alerts. Nice to Have - Experience with incident response, production alerting, or on-call rotations. - Familiarity with observability, monitoring, and debugging tools. - Experience supporting SaaS or cloud-based platforms. - Working knowledge of tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus - Experience debugging API integrations, REST endpoints, request/response payloads, and authentication mechanisms. - Experience analyzing application logs, system metrics, and traces. - Familiarity with Datadog, Grafana, or New Relic. - Basic scripting or automation skills (Python, Bash, or similar). - Exposure to cloud platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with team needs. - 401(k) plan with company match, life insurance, and long- and short-term disability coverage. - Opportunity to directly improve medical care and patient outcomes.

🏢 Summary: Opportunity for an experienced Business Development Representative to drive commercial roofing reroof and service sales by building a strong pipeline, conducting site visits, and closing value-based deals while protecting margins. The role focuses on generating new business, collaborating with estimating and operations, and managing long-term relationships with commercial clients. Offers base salary plus commission, company vehicle, and growth opportunities. 🗂️ Requirements: 3+ years commercial roofing sales experience OR 5+ years B2B construction sales, Proven track record of meeting or exceeding sales targets, Strong knowledge of commercial roofing systems and scopes of work, Pipeline management and sales forecasting discipline, Ability to sell on value and maintain target margins, Strong communication and client relationship skills, Valid driver's license, Ability to travel regularly to customer sites 📃 Skills: Sales, Prospecting, CRM, Forecasting, Roofing, Estimating, PipelineManagement, B2B, Negotiation 🏢 Description: Quality Trusted Commercial provides full-service commercial roofing and exterior solutions backed by decades of experience and a commitment to doing work the right way. We partner with building owners, property managers, and general contractors to deliver reliable roofing systems, responsive service, and long-term value for every project. Position Summary The Business Development Representative is responsible for generating new commercial roofing opportunities, managing a consistent sales pipeline, and closing deals that support QT's growth goals. This role focuses on reroof and service sales, requiring a professional who can build lasting relationships with commercial clients, work closely with estimating and operations, and sell on value while protecting margins. What's in it for You Competitive base salary + commission structure Company truck and gas card Health insurance Paid time off and paid holidays Opportunities for professional growth and advancement Key Responsibilities Pipeline Development & Prospecting Prospect and develop new commercial roofing opportunities across reroof segments Build and maintain a consistent pipeline of active opportunities Conduct site visits, roof inspections, and client meetings to identify project scopes Sales & Estimating Collaboration Prepare and present proposals and value-based solutions to commercial customers Partner with estimating and operations to ensure accurate scoping and smooth project delivery Close sales while maintaining target gross margins Customer Relationship Management Grow long-term relationships with building owners, facility managers, and general contractors Maintain accurate CRM updates and reliable sales forecasts Represent QT with professionalism and integrity at all times in the field Qualifications Required 3+ years of commercial roofing sales experience OR 5+ years of B2B construction sales with a proven track record History of meeting or exceeding sales targets Strong understanding of commercial roofing systems and scopes of work Disciplined approach to pipeline management and forecasting Ability to sell on value and protect margins Strong communication, organizational, and client relationship skills Valid driver's license and ability to travel to customer sites regularly Preferred Existing relationships with building owners, property managers, or GCs Experience with CRM platforms for pipeline and activity tracking US Pay Range $70,000—$100,000 USD Thank you for considering a career with Quality Trusted Commercial. We believe great teams are built on diverse perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We invest in our people and provide competitive pay, benefits, and a supportive work environment where your skills and contributions matter.

🏢 Summary: Commercial Roofing Service Sales Representative role focused on generating new service and maintenance opportunities, managing a sales pipeline, and closing value-based deals within the commercial roofing sector. The position involves prospecting, conducting site visits and roof inspections, preparing proposals, and collaborating with estimating and operations teams to ensure accurate project delivery. Offers base salary plus commission, company vehicle, benefits, and growth opportunities. 🗂️ Requirements: 3+ years commercial roofing sales experience OR 5+ years B2B construction sales experience, Proven record of meeting or exceeding sales targets, Strong knowledge of commercial roofing systems and scopes of work, Pipeline management and sales forecasting discipline, Ability to sell on value and maintain target gross margins, Strong communication and organizational skills, Valid driver's license, Ability to travel regularly to customer sites 📃 Skills: Roofing, B2B, Sales, Prospecting, Estimating, CRM, Forecasting 🏢 Description: Quality Trusted Commercial provides full-service commercial roofing and exterior solutions backed by decades of experience and a commitment to doing work the right way. We partner with building owners, property managers, and general contractors to deliver reliable roofing systems, responsive service, and long-term value for every project. At Quality Trusted Commercial, we offer more than a job, we offer the opportunity to build a rewarding career with a team that values craftsmanship, integrity, and customer satisfaction. The Commercial Roofing Service Sales Representative is responsible for generating new service and maintenance opportunities, managing a consistent sales pipeline, and closing deals that support regional growth goals. This role focuses on service and maintenance sales, requiring a professional who can build lasting relationships with commercial clients, work closely with estimating and operations, and sell on value while protecting margins. What's in it for You Competitive base salary + commission structure Company truck and gas card Health insurance Paid time off and paid holidays Opportunities for professional growth and advancement Key Responsibilities Pipeline Development & Prospecting Prospect and develop new commercial roofing service and maintenance opportunities across assigned territory Build and maintain a consistent pipeline of active opportunities Conduct site visits, roof inspections, and client meetings to identify project scopes Sales & Estimating Collaboration Prepare and present proposals and value-based solutions to commercial customers Partner with estimating and operations to ensure accurate scoping and smooth project delivery Close sales while maintaining target gross margins Customer Relationship Management Grow long-term relationships with building owners, facility managers, and general contractors Maintain accurate CRM updates and reliable sales forecasts Qualifications Required 3+ years of commercial roofing sales experience OR 5+ years of B2B construction sales with a proven track record History of meeting or exceeding sales targets Strong understanding of commercial roofing systems and scopes of work Disciplined approach to pipeline management and forecasting Ability to sell on value and protect margins Strong communication, organizational, and client relationship skills Valid driver's license and ability to travel to customer sites regularly Preferred Existing relationships with building owners, property managers, or GCs Experience with CRM platforms for pipeline and activity tracking Final compensation will be based on experience, skills, and location. US Pay Range $60,000—$80,000 USD Thank you for considering a career with Quality Trusted Commercial. We believe great teams are built on diverse perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We invest in our people and provide competitive pay, benefits, and a supportive work environment where your skills and contributions matter.

🏢 Summary: The offer is for a Customer Support Agent responsible for assisting existing customers with changes to their insurance policies, handling inbound calls, processing service requests, and answering coverage-related questions. The role focuses on policy servicing, retention, and delivering high-quality customer support in a fast-growing fintech environment. It includes remote work options, paid licensing, and comprehensive benefits. 🗂️ Requirements: Minimum 2 years of call center experience, Ability to handle inbound calls from existing customers, Experience processing service requests and policy changes, Ability to multitask and manage multiple priorities, Willingness to obtain P&C license within 60 days of starting 📃 Skills: CallCenter, CustomerSupport, Insurance, PolicyProcessing, InboundCalls, Multitasking, PCLicense 🏢 Description: About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S. We are on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Customer Support Agent to join our growing team. In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of our 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents - Help customers with questions regarding existing insurance policies, coverages, or policy benefits and make changes to existing policies - Work to retain policyholders by actively finding solutions for customers who are at risk of cancellation Who you are: - Able to multitask and manage multiple competing priorities - Passionate about helping others - 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - $21.00 - P&C license paid by the company (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (work equipment provided) - Ongoing training and mentorship from leadership team - Flexible scheduling options: 5-day, 8-hour schedule or 4-day, 10-hour workweek - Comprehensive benefits package including health, dental, vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, wellness benefits, and potential equity opportunities Equal Employment Opportunity statement and accommodations information apply.

🏢 Summary: Full-time onsite Client Services Associate role supporting mailroom operations, office services, inventory management, hospitality, and reception functions in a fast-paced workplace environment. The position focuses on maintaining smooth daily operations, handling shipping and receiving tasks, supporting meeting spaces, and delivering professional customer service. 🗂️ Requirements: High School Diploma or equivalent, 1+ year experience in customer service, office support, or similar role, Strong communication skills, Strong multitasking skills, Ability to learn new systems and processes, Professional appearance and demeanor, Ability to lift and move 40–60 lbs, Ability to operate common office equipment 📃 Skills: Mailroom, Logistics, Inventory, Shipping, Receiving, Reception, Hospitality, Printers, Warehouse, Tracking 🏢 Description: Client Services Associate We're hiring! If you're a people-focused, detail-oriented professional who enjoys keeping an office running smoothly, this role is for you. We're seeking a Client Services Associate to support daily operations, deliver exceptional service, and create a welcoming experience for employees and visitors. Quick Facts - Full-time onsite role - Compensation range: $18–$20 USD About the Role As a Client Services Associate, you'll handle mail and package operations, support office supplies and shipping and receiving, organize supply inventories and equipment management, assist with meeting room setups, and provide hospitality and occasional reception coverage. This position is ideal for someone who excels in a fast-paced environment, loves helping others, and takes pride in maintaining a polished, organized workspace. What You'll Do Mailroom Operations - Receive, sort, and distribute all inbound mail and packages - Process outbound mail, shipments, and tracking documentation - Maintain accurate chain-of-custody records - Notify employees of incoming deliveries and coordinate pickup Warehouse & Logistics - Perform shipping and receiving tasks for supplies, materials, and equipment - Verify packing slips, inspect shipments, and report discrepancies - Organize and maintain warehouse areas for cleanliness and efficiency - Load/unload items using proper safety techniques Office Operations - Monitor and restock office supplies - Ensure printers/MFDs are functional and stocked - Keep the Business Service Center neat and organized - Submit and follow up on work orders Inventory & Supplies - Monitor stock levels of office and warehouse supplies - Replenish inventory and support ordering when needed - Keep storage areas neat and labeled for easy access Hospitality & Facilities Support - Set up meeting and conference rooms - Support pantry, barista, or kitchen areas - Perform light cleaning and maintenance tasks - Assist with internal office moves Reception & Customer Support - Provide backup front desk/reception coverage - Deliver friendly, professional service to employees and guests - Handle sensitive or urgent requests with discretion What You Bring - High School Diploma or equivalent - 1+ year of experience in customer service, office support, or similar preferred - Strong communication and multitasking skills - A proactive, solutions-oriented mindset - Comfort learning new systems and processes - Professional appearance and demeanor Physical Requirements - Ability to lift/move 40–60 lbs - Frequent walking, bending, standing, and light manual activity - Ability to operate common office equipment Why You'll Love Working With Us - Supportive team culture - Opportunities to learn and grow - A role with high visibility and daily impact - A chance to be the go-to person who keeps everything running smoothly Benefits - Medical, Dental, Vision - HCFSA, DCFSA, HSA - Commuter Transit and Parking - Supplemental Life Insurance - Accident Insurance - Critical Illness - Hospital Indemnity - Legal Program - Identity Theft Protection - Pet Discounts and Pet Insurance - Group Home and Auto Insurance - Employee Assistance Program - Short Term Disability - Life Insurance - Education Discounts - 401k with matching - Entertainment Discounts - Paid Time Off