Customer Service/Ground Operations Agent

🏢 Summary: Airport Ground Operations/Customer Service leadership role focused on supervising cross-utilized agents, coordinating daily airport operations, ensuring safety and regulatory compliance, and supporting customer service activities. The position includes hands-on operational duties such as baggage handling, aircraft support, training coordination, and operating ground equipment in a fast-paced airport environment. 🗂️ Requirements: High School Diploma/GED, Minimum 1 year customer service experience, Airline industry experience, Authorization to work in the US, Pass criminal background check, Valid driver’s license, Minimum age of 18, Ability to read, write, and speak English, Ability to work flexible schedules including nights, weekends, and holidays, Ability to operate airport ground equipment, Ability to lift, push, pull, or carry up to 300 lbs 📃 Skills: FAA, CustomerService, GroundOperations, Security, Commissary, Training, BaggageHandling, Marshalling, Pushback, Deicing, Tractors, Tugs, BeltLoaders, OfficeEquipment 🏢 Description: Summary This position is responsible for overseeing and providing operational support to airport Ground Operations/Customer Service (Cross-Utilized) Agents consistent with company policy and federal and state regulations. Responsibilities include ground operations, aircraft cleaning, security, operations, and commissary duties as required. Minimum Requirements • Combination of education and experience will be considered • Must be authorized to work in the US as defined by the Immigration Act of 1986 • Must pass a Criminal Background Check • Education: High School Diploma/GED • Minimum one (1) year customer service experience • Airline industry experience Preferred Requirements • Knowledge of customer service and ground operations procedures • Basic computer skills • General knowledge of office equipment • People-oriented with a positive and friendly attitude • Professional communication skills with internal and external customers • Well groomed and adheres to dress code policy • Ability to work efficiently under time constraints • Willingness to work flexible schedules including nights, weekends, and holidays • Must be at least 18 years of age and possess a valid driver’s license • Ability to read, write, and speak English Job Duties • Coordinate and direct duties and activities of Customer Service/Ground Operations agents • Interface with supervisors, leads, and departments to resolve service issues and ensure quality of service • Ensure adherence to company safety rules including dangerous goods handling and awareness • Report safety hazards and incidents to supervisor • Perform functions of a Customer Service/Ground Operations Agent • Work flexible hours including nights, weekends, holidays, and irregular operations • Assign employees to specific job functions as needed • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements • Ensure FAA, company, and airport regulations are followed • Assist customers with special needs during boarding • Load and unload baggage and co-mail from aircraft and airport baggage areas • Marshal planes and push back aircraft • Operate heavy motorized machinery and equipment including tugs, tractors, belt loaders, bag carts, push-back tractors, and deicers • Lead and motivate team members • Coordinate and provide training for employees including new hires and recurrent training • Other duties as assigned Physical Requirements The role requires standing, sitting, talking, hearing, seeing, reaching, stooping, kneeling, climbing, and using hands and fingers to operate tools and equipment such as hand trucks, carts, ramps, and tugs. May be required to lift, push, pull, or carry up to 300 lbs. Exposure to heights, confined spaces, extreme noise, varying temperatures, wind, and light fluctuations is expected. Ability to wear personal protective gear and work various shifts in a 24-hour environment is required. Benefits Full Time Benefits: • Profit Sharing • Medical/Dental/Vision/Life/Disability Insurance • Medical Travel Reimbursement • Legal, Identity and Pet Insurance • 401K with employer match • Employee Stock Purchase Plan • Employee Assistance Program • Tuition Reimbursement • Flight Benefits • Paid vacation, holidays, and sick time Part Time Benefits: • Profit Sharing • Medical Travel Reimbursement • Legal, Identity and Pet Insurance • 401K with employer match • Employee Stock Purchase Plan • Employee Assistance Program • Tuition Reimbursement • Flight Benefits • Sick time

🏢 Summary: The Commissary Agent role supports aircraft provisioning, warehouse operations, aircraft cleaning, and safety/security tasks for scheduled and charter flights. The position requires operating airport equipment, stocking aircraft supplies, and maintaining compliance with airline and airport regulations. Candidates must be flexible with shifts, physically capable of demanding airport work, and able to complete required training. 🗂️ Requirements: High School Diploma/GED, Minimum 1 year customer service experience or related training, Authorized to work in the US, Pass criminal background check, Basic computer skills, Knowledge of general office equipment, Ability to work nights, weekends, holidays, and irregular hours, Ability to work under time constraints, Ability to complete required training, English reading, writing, and speaking skills, Minimum age of 18, Valid driver’s license, Ability to lift up to 100 lbs and push/pull up to 300 lbs 📃 Skills: Computer, Forklift, Tractors, Deicers, Tugs, Inventory, Security, Cleaning, Provisioning, Warehouse 🏢 Description: Job summary The Commissary Agent is responsible for providing aircraft provisioning for scheduled or charter services. Responsibilities include commissary duties (provisioning of aircraft), warehouse work, building of commissary carts, aircraft cleaning, security, and operations as required. Minimum Requirements: • Combination of Education and Experience will be considered. • Must be authorized to work in the US as defined by the Immigration Act of 1986. • Must pass a Criminal Background Check. • Education: High School Diploma/GED • Minimum of one (1) year Customer Service experience or equivalent related training and/or experience. • Possess basic computer skills; knowledge of general office equipment. • People oriented, highly motivated with a positive and friendly attitude. • Ability and willingness to work varied hours including nights, weekends and holidays as well as stay late for irregular operations. • Well groomed and adhere to dress code policy. • Ability to work efficiently under time constraints. • Ability and willingness to attend and successfully complete required training. • Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers. • Must be at least 18 years of age and possess a valid driver’s license. • Ability and willingness to remain in trainee status until successful completion of all practical and written curriculum upon offer of employment. Preferred Requirements • Airline industry experience. Job Duties: • Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, fork lift, push-back tractors, deicers, etc. • Enforce safety/security measures and monitor safety sensitive areas per regulatory requirements. • Stock aircraft with supplies. • Build aircraft service carts with supplies for all flights. • Handle ice and inventory supplies. • Perform security search of carts, vehicles and aircraft. • Sanitize equipment and carts. • Perform routine cleaning of commissary area. • Assist in receiving and stocking deliveries from vendors. • Ensure airline and airport regulations are followed. • Other duties as assigned. Physical Requirements The Physical Demands and Work Environment described here are representative of those that must be met to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment. • May be required to lift and/or carry up to 100 lbs. and push and/or pull up to 300 lbs. • May be required to work various shifts/days in a 24-hour environment. • Exposure to heights, confined spaces, extreme noise, temperature, wind, and light fluctuations. • Ability to wear personal protective gear. • Some travel may be required. Essential Services Provider: As a national air carrier, team members may be required to report to assigned work locations during national and state emergencies unless prohibited by local, state, or federal order. EEO Statement We welcome all individuals from varied backgrounds and experiences to apply. The company values the unique perspectives and talents that each person brings to the team. Equal Opportunity Employer: Disability/Veteran Full Time Benefits: • Profit Sharing • Medical/Dental/Vision/Life/Disability Insurance • Medical Travel Reimbursement • Legal, Identity and Pet Insurance • 401K with employer match • Employee Stock Purchase Plan • Employee Assistance Program • Tuition Reimbursement • Flight Benefits • Paid vacation, holidays, and sick time Part Time Benefits: • Profit Sharing • Medical Travel Reimbursement • Legal, Identity and Pet Insurance • 401K with employer match • Employee Stock Purchase Plan • Employee Assistance Program • Tuition Reimbursement • Flight Benefits • Sick time

🏢 Summary: Onsite Operations Coordinator role supporting daily terminal and delivery operations in a fast-paced logistics environment. The position focuses on driver coordination, dispatch management, KPI tracking, and ensuring on-time pickup and delivery performance. This weekday role requires strong Excel skills, operational support experience, and real-time problem-solving abilities. 🗂️ Requirements: Experience in customer support and customer satisfaction, Intermediate to advanced Microsoft Excel knowledge, Strong analytical and problem-solving skills, Ability to adapt to new tools, systems, and processes, Ability to work in a fast-paced environment with shifting priorities, Strong written and verbal communication skills, Ability to prioritize tasks with urgency 📃 Skills: Excel, Dispatch, Logistics, KPI, POD, Reporting, DataAnalysis 🏢 Description: About the Role Support daily terminal and delivery operations in a fast-paced environment. Serve as a key operations and coordination partner for drivers, dock supervisors, and internal teams. Ensure smooth dock launches and high levels of on-time pickup and delivery performance. Provide consistent, high-quality customer and driver support. This role is onsite and aligned to standard weekday business hours. What You'll Do Provide high-level customer service and operational support. Support drivers and serve as a primary point of contact during daily operations. Coordinate with dock supervisors to ensure successful daily dock launches. Lead and coordinate drivers to maintain on-time pickup and delivery performance. Maintain accurate driver records, including times, routes, and special handling instructions. Manage KPIs, open job reports, and daily POD reconciliation. Oversee pickup dispatch management, including B2B and B2C assignments. Support key customer accounts and provide ETAs as requested. Manually build jobs when required and input rate adjustments. Track and trace shipments to ensure service expectations are met. Provide ad-hoc delivery and pickup coverage as needed. Attend weekly operations meetings and support continuous improvement initiatives. What We're Looking For Required Qualifications Strong written and verbal communication skills. Demonstrated experience in customer support and customer satisfaction. Ability to think on your feet and problem-solve in real time. Ability to learn quickly and adapt to new tools, systems, and processes. Intermediate to advanced working knowledge of Microsoft Excel. Strong analytical, organizational, and problem-solving skills. Comfort working in a fast-paced environment with shifting priorities. Ability to prioritize tasks and operate with a strong sense of urgency. Preferred Qualifications Previous dispatch, transportation, or logistics experience. Bilingual in Spanish. Benefits & Perks Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans. Company-paid life insurance and short- and long-term disability coverage. Flexible spending accounts and dependent care savings options. Employee Assistance Program with confidential counseling, legal, and financial resources. Wellness programs and benefit advocacy support. Equal Opportunity Employer The company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

🏢 Summary: The Client Services Associate delivers on-site mailroom, shipping/receiving, office support, and front desk coverage while ensuring high service standards. The role includes handling inbound/outbound mail, maintaining office equipment and supplies, supporting meetings, and performing light maintenance. This position requires strong organizational skills, customer service focus, and proficiency with office systems and equipment. 🗂️ Requirements: High School Diploma or equivalent, Knowledge of shipping and receiving procedures, Working knowledge of multi-function devices (MFD), Proficiency in MS Office Suite, Ability to operate office machinery, Ability to lift 40 lbs or more frequently, Ability to manage multiple tasks simultaneously, Strong organizational and time management skills, Ability to work assigned hours, Professional appearance and adherence to policies 📃 Skills: MSOffice, MFD, Shipping, Receiving, DataEntry, Inventory, Copying, Printing, Packaging, ComputerSystems 🏢 Description: Job Title: Client Services Associate Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), ensuring copy/print machines are functional and stocked, serving as backup to the front office (reception/concierge), and providing light maintenance/cleaning. This position offers the highest level of service to all employees while maintaining a professional image by providing prompt, courteous, and efficient service. Duties and Responsibilities: - Provides 5-star customer service to all employees. - Receives inbound mail/packages, sorts incoming mail, and inputs into chain of custody software. - Manages outgoing mail/package transactions. - Performs shipping and receiving duties. - Notifies employees upon receipt of inbound deliveries. - Distributes mail/packages to personnel. - Acts as point of contact for mail/package inquiries. - Performs daily key operations of multi-function devices (ensuring functionality and replenishing toner/paper). - Submits work orders as required. - Services and replenishes pantry, conference, kitchen, and meeting areas. - Performs meeting and conference room setups. - Assists with building occupant moves. - Performs light maintenance and cleaning duties. - Maintains Business Service Center area in a neat and orderly fashion. - Monitors and replenishes office supplies. - Assists with copy/print orders and equipment monitoring. - Trains backup staff on policies and procedures. - Provides reception/concierge coverage as needed. Competencies: - Strong verbal and written communication skills. - Excellent customer service skills. - PC skills with MS Office Suite experience. - Ability to handle multiple tasks simultaneously. - Good organizational skills. - Working knowledge of MFD equipment. - Knowledge of shipping/receiving procedures. - Ability to validate packing slips and select proper packing materials. Qualifications and Education Requirements: - High School Diploma (or equivalent) required. - 1+ years prior work experience preferred. - Excellent organizational and time management skills. - Analytical and problem-solving abilities. - Current knowledge or ability to learn required computer-based systems. - Professional appearance and attitude. - Adherence to company policies and procedures. Physical Demands: - Ability to grasp, lift, and move packages using a wheeled cart (up to 60 lbs capacity). - Ability to lift or move 40 lbs or more frequently. - Ability to walk, bend, kneel, stand, and sit for extended periods. - Manual dexterity for operating office machinery. Travel: None or negligible. Pay Range: $18.50—$19.50 USD What We Offer: - Career growth opportunities. - Learning and development programs. - Employee recognition programs. - Comprehensive benefits including Medical, Dental, Vision, HSA, 401k with matching, Life Insurance, Disability coverage, Paid Time Off, and additional supplemental benefits.

🏢 Summary: The offer is for a Client Services Associate responsible for delivering on-site office and mailroom support, including mail processing, shipping and receiving, office supply management, and front desk backup. The role focuses on providing high-level customer service while ensuring business service center operations run smoothly. It combines operational, administrative, and light facility support duties in a client-facing environment. 🗂️ Requirements: High School Diploma or equivalent, Knowledge of shipping and receiving procedures, Experience with MS Office Suite, Ability to operate multi-function devices (MFDs), Ability to use computer-based systems for mail tracking and job functions, Ability to validate packing slips and select appropriate packing materials, Ability to lift 40 lbs or more frequently, Ability to work assigned hours set by manager, Strong organizational and time management skills, Ability to work independently and follow policies and procedures 📃 Skills: MSOffice, MFD, MailProcessing, Shipping, Receiving, CopyPrint, ComputerSystems, ChainOfCustodySoftware 🏢 Description: Client Services Associate Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: Provides 5-star customer service to all employees (in all forms of communication). Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package. Manages outgoing mail/package transactions. Performs duties associated with shipping and receiving of materials. Notifies employees upon receipt of inbound deliveries. Distributes mail/packages to company personnel. Acts as point of contact for company personnel on mail/package inquiries. Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper). Submit work orders for certain requests. Service and replenish the barista, pantry, conference, kitchen, or meetings areas. Will perform meeting room and conference room set ups. May perform building occupant moves within assigned facilities. Will perform light maintenance and cleaning duties as assigned. Maintains the Business Service Center area in a neat and orderly fashion. Monitors level of office supplies on the floor, and replenishing and orders accordingly. Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality. Proactively seeks out additional work during downtime. Builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees. Trains back-up and providing guidance on policies and procedures. Determines what additional support is needed when handling sensitive inquiries. Provides exceptional customer service to client. Provides reception or concierge (front of office) coverage as needed. Competencies: Strong verbal and written communication skills. Excellent customer service skills. PC skills MS Office Suite experience. Ability to handle multiple tasks simultaneously. Good organizational skills. Working knowledge of MFD equipment. Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. Possesses ability to work independently and capable of completing projects. Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials. Qualifications and Education Requirements: High School Diploma (or equivalent) required. 1+ years prior work experience preferred. Ability to work assigned work hours determined by manager. Excellent organizational and time management skills. Analytical abilities and aptitude in problem-solving. Superb written and verbal communication skills. Current knowledge or ability to learn computer-based systems required for functions of position. Required to maintain an overall professional appearance and attitude. Adhere to all policies and procedures required. Physical Demands: Approximately 50% of the time this position requires the below physical demands. Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). Ability to lift or move 40 lbs. or greater frequently. Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: We promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

🏢 Summary: Customer-focused concierge role responsible for delivering high-level hospitality and front desk services to residential tenants and guests. The position involves managing building access, coordinating amenities, handling inquiries, and ensuring a professional and welcoming environment. Ideal for candidates with strong customer service experience and proficiency in Microsoft Office. 🗂️ Requirements: High School Diploma or GED, Strong customer service background, Minimum 1 year concierge or high-end customer service experience, Ability to work weekends and holidays, Flexibility to pick up additional shifts, Proficiency in Microsoft Office (Outlook, Word, Excel), Ability to manage building access and authorized entry, Strong problem-solving skills, Exceptional oral and written communication skills, Ability to multitask and work independently 📃 Skills: Microsoft, Outlook, Word, Excel 🏢 Description: Job Overview Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident's needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you'll be the friendly, reliable presence our residents depend on. If you have a passion for creating memorable experiences and enjoy making people's lives easier, this role is a perfect fit. Key Responsibilities Provide Class "A" customer service – Building a good rapport with tenants and going above and beyond whenever possible Meet and greet all visitors such as tenants, guests and prospects Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Respond to tenant questions and complaints in a timely manner Ensure that only authorized individuals enter the building Manage incoming phone calls and direct them to the appropriate destination Coordinate reservation for amenity space, loading elevators and loading dock Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed Work scheduled shifts Perform other duties as needed Qualifications High School Diploma or equivalent (GED) Strong customer service background 1 year of concierge or high-end customer service experience is preferred Must be able to work weekends Ability to work holidays required. Flexibility to pick up additional shifts, as needed Proficient in Microsoft Office, particularly Outlook, Word and Excel Outgoing personality with ability to relate to diverse group of people Self-motivated and high energy Strong problem-solving skills Strong sense of urgency Must be highly credible and trustworthy, and operate with high degree of integrity Must hold oneself and others accountable and strive for a high level of excellence Must have a positive, can-do attitude and be able to fuel growth and innovation Must be customer-focused and results-oriented Must want to continuously learn and develop Exceptional oral and written communication skills Ability to work well in a team establishing good working relationships with others Ability to multitask and prioritize tasks with a strong attention to detail Self-directed and able to work independently, with minimal supervision Benefits Compensation: - Competitive Salary with Bonus Potential - Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance Career Development - Opportunities for Advancement within our expanding portfolio - Annual Professional Development Funds to fuel your growth Employee Perks (to name a few): - Housing Discount - Commuter Benefits - Free Parking and EV charging - Parental Leave Program - Enjoy a Friendly Work Environment that values collaboration *Note benefits vary depending on the function of your role

🏢 Summary: Full-time onsite Client Services Associate role supporting mailroom operations, office services, inventory management, hospitality, and reception functions in a fast-paced workplace environment. The position focuses on maintaining smooth daily operations, handling shipping and receiving tasks, supporting meeting spaces, and delivering professional customer service. 🗂️ Requirements: High School Diploma or equivalent, 1+ year experience in customer service, office support, or similar role, Strong communication skills, Strong multitasking skills, Ability to learn new systems and processes, Professional appearance and demeanor, Ability to lift and move 40–60 lbs, Ability to operate common office equipment 📃 Skills: Mailroom, Logistics, Inventory, Shipping, Receiving, Reception, Hospitality, Printers, Warehouse, Tracking 🏢 Description: Client Services Associate We're hiring! If you're a people-focused, detail-oriented professional who enjoys keeping an office running smoothly, this role is for you. We're seeking a Client Services Associate to support daily operations, deliver exceptional service, and create a welcoming experience for employees and visitors. Quick Facts - Full-time onsite role - Compensation range: $18–$20 USD About the Role As a Client Services Associate, you'll handle mail and package operations, support office supplies and shipping and receiving, organize supply inventories and equipment management, assist with meeting room setups, and provide hospitality and occasional reception coverage. This position is ideal for someone who excels in a fast-paced environment, loves helping others, and takes pride in maintaining a polished, organized workspace. What You'll Do Mailroom Operations - Receive, sort, and distribute all inbound mail and packages - Process outbound mail, shipments, and tracking documentation - Maintain accurate chain-of-custody records - Notify employees of incoming deliveries and coordinate pickup Warehouse & Logistics - Perform shipping and receiving tasks for supplies, materials, and equipment - Verify packing slips, inspect shipments, and report discrepancies - Organize and maintain warehouse areas for cleanliness and efficiency - Load/unload items using proper safety techniques Office Operations - Monitor and restock office supplies - Ensure printers/MFDs are functional and stocked - Keep the Business Service Center neat and organized - Submit and follow up on work orders Inventory & Supplies - Monitor stock levels of office and warehouse supplies - Replenish inventory and support ordering when needed - Keep storage areas neat and labeled for easy access Hospitality & Facilities Support - Set up meeting and conference rooms - Support pantry, barista, or kitchen areas - Perform light cleaning and maintenance tasks - Assist with internal office moves Reception & Customer Support - Provide backup front desk/reception coverage - Deliver friendly, professional service to employees and guests - Handle sensitive or urgent requests with discretion What You Bring - High School Diploma or equivalent - 1+ year of experience in customer service, office support, or similar preferred - Strong communication and multitasking skills - A proactive, solutions-oriented mindset - Comfort learning new systems and processes - Professional appearance and demeanor Physical Requirements - Ability to lift/move 40–60 lbs - Frequent walking, bending, standing, and light manual activity - Ability to operate common office equipment Why You'll Love Working With Us - Supportive team culture - Opportunities to learn and grow - A role with high visibility and daily impact - A chance to be the go-to person who keeps everything running smoothly Benefits - Medical, Dental, Vision - HCFSA, DCFSA, HSA - Commuter Transit and Parking - Supplemental Life Insurance - Accident Insurance - Critical Illness - Hospital Indemnity - Legal Program - Identity Theft Protection - Pet Discounts and Pet Insurance - Group Home and Auto Insurance - Employee Assistance Program - Short Term Disability - Life Insurance - Education Discounts - 401k with matching - Entertainment Discounts - Paid Time Off

🏢 Summary: Full-time Delivery Operations Analyst role focused on managing delivery systems, operational workflows, reporting dashboards, and cross-functional process alignment in a high-growth B2G environment. The position requires strong analytical, CRM/CSP, and data visualization skills to support executive reporting and delivery operations. Based in Arlington, VA with up to 10% travel. 🗂️ Requirements: U.S. Citizenship, Bachelor’s degree in Business, Finance, Data Science, Economics or similar field, or equivalent experience, 3–5 years of experience in Revenue Operations, Sales/Delivery Enablement, Professional Services, or Project Management, Proficiency with CSP or CRM platforms, Experience with data analysis and reporting, Advanced skills in Tableau, PowerBI, Excel, or Google Sheets, Strong written and verbal communication skills, Ability to create training materials and present complex information clearly 📃 Skills: Salesforce, HubSpot, Gainsight, Planhat, Tableau, PowerBI, Excel, Sheets, CRM, CSP, Lean, SixSigma 🏢 Description: Company Description Air is the leader in Enterprise Readiness. Our mission is to establish readiness as a real-time condition that is continuously achieved. Today, a dangerous Readiness Gap exists between what the front line needs and what is delivered. Our AI-native platform, Air Enterprise Readiness, aligns development, production, delivery, and sustainment into one coordinated execution system for government agencies and industrial suppliers. By revealing true capacity, exposing real constraints, coordinating resources, and executing at the speed of operational demands, the front line gets what it needs to succeed. Job Description We are seeking a detail-oriented, proactive and expeditious Delivery Operations Analyst to act as the analytical and procedural engine behind our deployment success. In this highly cross-functional, individual contributor role, you will manage the operational frameworks, systems, and data that keep our Delivery team running effectively. You will own the post sale systems of record for the delivery lifecycle, ensuring strict data hygiene and adherence to process. You will be responsible for translating complex implementation data into clear, actionable reporting for the executive and management teams. The ideal candidate is a highly analytical process engineer who loves diving into data, identifying operational bottlenecks, and building scalable workflows in a high-growth B2G environment. This role is a full-time position located out of our office in Arlington, VA and may require up to 10% travel. Scope of Responsibilities • System of Record Ownership: Serve as the primary owner and administrator for the systems, tools, and platforms used by the Delivery team. Ensure strict adherence to data entry protocols and maintain pristine data quality across the delivery lifecycle. • Executive Reporting & Analytics: Design, build, and maintain accurate reporting dashboards. Provide executive leadership and management with real-time visibility into key delivery metrics, including WAU and deployment health/at-risk accounts. • Change Management: Champion process adherence across the Delivery team. Train team members on new tools, system updates, and workflow changes, ensuring high adoption rates and consistent execution. • Process Improvement & Engineering: Continuously audit and analyze current delivery workflows to identify inefficiencies or friction points. • Cross-Functional Alignment: Act as the operational connective tissue between Delivery, Revenue Operations and Product. Ensure seamless data flow, accurate handoffs, and alignment across departments. Qualifications & Skills U.S. Citizenship is required. Bachelor's degree program in Business, Finance, Data Science, Economics, or similar fields, or 1-4 years of equivalent experience. Required: • 3–5 years of experience in Revenue Operations, Sales/Delivery Enablement, Professional Services, or Project Management • Strong proficiency with CSP and/or CRM software such as Salesforce, HubSpot, Gainsight, and Planhat • Ability to pull reports, analyze data, and translate operational metrics into actionable insights • Advanced skills in Tableau, PowerBI, Excel, or Google Sheets • Exceptional written and verbal communication skills • Ability to present complex information clearly and create engaging training materials Desired: • Certifications in process improvement such as Lean Six Sigma or system administration such as Salesforce Certified Administrator • Prior experience operating in the defense technology, federal contracting, or government SaaS space We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we're eager to hear from you. Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

🏢 Summary: The offer is for a Mailroom Associate responsible for managing inbound and outbound mail, shipping and receiving, and supporting daily operations of an onsite business service center. The role focuses on accurate mail processing, equipment operation, record keeping, and providing high-level customer service to employees. It also includes reception and hospitality support as needed. 🗂️ Requirements: High School Diploma or equivalent, Knowledge of shipping and receiving procedures, Experience with MS Office Suite, Ability to operate mailroom and MFD equipment, Ability to lift 40 lbs or more frequently, Ability to manage multiple tasks simultaneously, Current knowledge or ability to learn computer-based systems, Adherence to company policies and procedures, Ability to work assigned hours determined by manager 📃 Skills: MSOffice, MFD, PostageMeter, Photocopier, MailFoldingMachine, ChainOfCustodySoftware, Shipping, Receiving 🏢 Description: Job Title: Mailroom Associate Reports To: The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. Duties and Responsibilities: - Provides 5-star customer service to all employees (in all forms of communication). - Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package. - Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine. - Maintains records of receipt, mailing dates, and other required information. - Manages outgoing mail/package transactions. - Performs duties associated with shipping and receiving of materials. - Notifies employees upon receipt of inbound deliveries. - Distributes mail/packages to company personnel. - Acts as point of contact for company personnel on mail/package inquiries. - Submit work orders for certain requests. - Maintains the Business Service Center area in a neat and orderly fashion. - Monitors level of office supplies on the floor and replenishing and orders accordingly. - Proactively seeks out additional work during downtime. - Builds professional relationships with customers and other teams. - Maintains professionalism and composure when interacting with all employees. - Trains back-up and providing guidance on policies and procedures. - Determines what additional support is needed when handling sensitive inquiries. - Provides exceptional customer service to client. - Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed. Competencies: - Strong verbal and written communication skills. - Excellent customer service skills. - PC skills MS Office Suite experience. - Ability to handle multiple tasks simultaneously. - Good organizational skills. - Working knowledge of MFD equipment. - Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. - Possesses ability to work independently and is capable of completing projects. - Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials. Qualifications and Education Requirements: - High School Diploma (or equivalent) required. - 2+ years prior work experience preferred. - Ability to work assigned work hours determined by manager. - Flexible, Adaptable, and Dependable. - A Team Player. - Excellent organizational and time management skills. - Analytical abilities and aptitude in problem-solving. - Superb written and verbal communication skills. - Current knowledge or ability to learn computer-based systems required for functions of position. - Required to maintain an overall professional appearance and attitude. - Adhere to all policies and procedures required. Physical Demands: Approximately 50% of the time this position requires the below physical demands. - Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. - Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. - Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.). - Ability to communicate and decern information effectively with onsite staff using vision, hearing, and oral/written comprehension. - Ability to lift or move 40 lbs. or greater frequently. Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. The company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range: $22.64—$22.64 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: A work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: A variety of recognition programs for all levels of employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

🏢 Summary: Full-time Product Manager role focused on driving development and market adoption of the Logistics Application within an enterprise AI-native platform. The role involves defining, prioritizing, and integrating features, collaborating cross-functionally with engineering, data science, sales, and design teams, and scaling solutions across customer environments. Requires strong enterprise software experience, U.S. citizenship, and ability to travel up to 60%. 🗂️ Requirements: U.S. Citizenship, Bachelor's degree in business or technology-related field, 5+ years in product or software role, Experience with enterprise software (B2B or B2G), Ability to travel up to 60%, Strong written and oral communication skills, Ability to work cross-functionally in fast-paced environment 📃 Skills: ProductManagement, EnterpriseSoftware, Logistics, B2B, B2G, ValuePropositionCanvas, BusinessModelCanvas, DataScience, Roadmapping, MarketAnalysis 🏢 Description: Company Description Air is the leader in Enterprise Readiness. Our mission is to establish readiness as a real-time condition that is continuously achieved. Today, a dangerous Readiness Gap exists between what the front line needs and what is delivered. Our AI-native platform, Air Enterprise Readiness, aligns development, production, delivery, and sustainment into one coordinated execution system for government agencies and industrial suppliers. By revealing true capacity, exposing real constraints, coordinating resources, and executing at the speed of operational demands, the front line gets what it needs to succeed. Job Description We are seeking a customer-oriented product manager to help drive the development of the Logistics Application within the Air Enterprise Readiness platform. This is an individual contributor role reporting to our Director of Product for Logistics. This role is responsible for prioritizing, rationalizing, and integrating new features and existing prototypes into our Logistics Application. You are accountable for delivering valuable and differentiated solutions at scale, end-to-end, within our Air Enterprise Readiness platform. You will also partner with our sales and implementation teams to shape how we talk about our Logistics offering in the marketplace in a way that resonates with our customers. Air's application-aligned product managers are responsible for thinking broadly across the communities we serve and delivering solutions that provide value to a wide range of customers. They partner with account-aligned PMs, as well as our sales and implementation teams, to broadly scale "in-the-field" solutions and improve the configurability and adaptability of our platform. In this role, you will partner with customer-aligned PMs to integrate prototype workflows and capabilities into full production within the Air Enterprise Readiness platform. You should be highly motivated by the market adoption of the solutions you successfully launch. To do this job well, you must possess exceptional judgment when it comes to identifying opportunities to deliver customer value in a productized way, as well as in the relative prioritization of those opportunities. You must work effectively cross-functionally in often ambiguous circumstances, distilling market opportunities to a clear set of objectives and solutions, and articulating the value of those solutions both internally and externally. In a typical week, a product manager could expect to: - Spend several days on site with users, seeking to understand how users across a variety of accounts utilize Air to relieve pain points and triangulate the commonalities to build new valuable workflows in the Air Enterprise Readiness platform. - Draft a clear and compelling articulation of customer problems, and what a good solution to those problems would look like in the Air Enterprise Readiness platform. - Partner with the sales team to help assess opportunities and understand the degree to which customer requirements align with product capabilities and roadmap. - Define how those solutions deliver value across a wide range of customer environments and determine what features are necessary to support broad adoption of the solution. - Collaborate with engineering and design teams to deliver the most promising capabilities. This role is a full-time position located in our Arlington, VA office. This role may require up to 60% travel. Scope of Responsibilities For new product features, define the addressable market size, the competitive landscape, the near-term sales opportunities, and alignment with the overall product strategy Validate concepts using the value proposition canvas/business model canvas, build a comprehensive business case, and communicate and defend the prioritization internally Partner with internal engineering and data science teams to scope the expected associated investment costs/timelines, and ensure that the business can deliver on scope, contractual obligations, and agreed-upon timelines Facilitate market introduction of new features/functions while balancing tradeoffs of risk, cost, and speed Ensure smooth integration of prototyped features/functions into Air Enterprise Readiness platform for utilization across customer accounts Qualifications U.S. Citizenship is required Bachelor's degree in business or technology-related field Required Skills: 5+ years in a product or software role, including experience with enterprise software (B2B or B2G) Strong value orientation, understanding of what matters for our customers, and why Self-starter, owner mentality Ability to thrive in a fast-paced, dynamic work environment Exceptional written and oral communication skills across all levels of the business Desired Skills: Domain experience and expertise in Logistics or related fields Experience in or around DoD Full product lifecycle experience, from early idea through production and maintenance Familiarity with the value proposition canvas and/or business model canvas frameworks An advanced degree in a business or technical field Experience in or exposure to the nuances of a startup or other entrepreneurial environment Current possession of a U.S. security clearance at the Top Secret level, or the ability to obtain one with our sponsorship We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we're eager to hear from you. Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.