Operations Coordinator

🏢 Summary: Field-based transportation safety role focused on overseeing school bus operations, coaching and training drivers, and responding to incidents to ensure safe and compliant student transportation. The position combines route observation, safety audits, driver recruitment and training, and accident investigation. It requires strong operational oversight and hands-on commercial driving experience. 🗂️ Requirements: High school diploma or GED, Commercial driving experience, Minimum 2 years school bus driving experience, Previous driver training experience, Knowledge of state and company student transportation regulations, Valid appropriate vehicle class license, Current medical certificate, Valid school bus driver’s certificate, Knowledge of adult training techniques, Computer literacy (word processing, spreadsheets), Basic math skills 📃 Skills: CommercialDriving, SchoolBusOperation, DriverTraining, SafetyAudits, IncidentInvestigation, DrugTestingAdministration, RouteManagement, VideoReview, WordProcessing, Spreadsheets 🏢 Description: About the Role We're seeking a professional to provide on-the-ground safety oversight and operational support for our transportation team. This role is the eyes and ears in the field, ensuring safe, compliant, and efficient operation of all district transportation routes through direct observation, driver coaching, and real-time incident response. You'll spend your days riding routes, conducting safety audits, supporting drivers, and responding to emergencies—all while maintaining the highest safety standards and building a culture of excellence. You'll be the trusted leader drivers turn to for guidance and the safety champion who ensures every student arrives safely, every time. Responsibilities: - Proactively recruit candidates to apply and train them to become successful school bus drivers. - Act as a liaison between schools, drivers, and the district. - Review video footage upon request and follow up on driver complaints. - Remain part of the driver pool and drive routes as needed. - Provide classroom instruction and behind the wheel training to ensure successful completion of training and testing; recommend upgrades as necessary. - Provide ongoing training and performance evaluations for all driver employees. - Administer and maintain company mandated random drug/alcohol testing and pre-employment drug/alcohol testing program in conjunction with the corporate office. - Develop and conduct regularly scheduled driver safety meetings. - Assume primary responsibility in responding to personal injury and vehicle accidents by on-scene investigation and preparing and submitting reports in accordance with company policy. - Investigate customer service complaints relative to safety issues and take appropriate corrective action. - Handle all incident and conduct reports, escalating issues to the district when necessary. Requirements: Basic Qualifications - High school diploma or GED. - Commercial driving experience required. - At least two years of experience driving a school bus. - Previous training experience. - Thorough knowledge of company and state laws and regulations relating to student transportation. - Appropriate vehicle class license. - Current medical certificate. - School bus driver’s certificate. - Ability to interface and communicate with all types of individuals. - Knowledge of adult training techniques. - Computer literacy in word processing and spreadsheets, and basic math skills. - Excellent written and verbal communication skills. Compensation & Benefits: The targeted pay range for this role is $30.00–33.00 per hour. Actual salary may vary based on location, skills, and relevant experience, and may include additional compensation such as bonus, equity, or commissions. Benefits for full-time employees include Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more.

🏢 Summary: Customer Service/Airport Agent role responsible for passenger support, ticketing, boarding, baggage handling, and ground operations including aircraft marshaling and pushback. The position combines customer service duties with ramp operations and safety compliance in a fast-paced airport environment. Candidates must meet operational, physical, and regulatory requirements and complete required training. 🗂️ Requirements: High School Diploma or GED, Minimum 1 year customer service experience, Authorized to work in the US, Pass Criminal Background Check, Minimum 18 years of age, Valid/Unexpired Driver’s License, Ability to read, write, and speak English, Availability for varied shifts including nights, weekends, holidays, Ability to complete required training and trainee program 📃 Skills: Ticketing, BaggageHandling, AircraftMarshaling, PushbackOperations, GroundOperations, FAACompliance, SafetyCompliance, HeavyEquipmentOperation, ComputerSkills, OfficeEquipment 🏢 Description: Summary This position is responsible for providing customer service to all customers, including scheduled or charter services. Responsibilities include ground operations, aircraft cleaning, security, operations, and commissary duties as required. Visa Sponsorship Available No Minimum Requirements Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education: High School Diploma/GED Education Details: GED Equivalent Certification: No Years of Experience: Minimum one (1) year Customer Service experience or equivalent related training and/or experience; Airline industry preferred. Valid/Unexpired Driver's License: Yes • Must be at least 18 years of age and possess a valid driver’s license. • Ability to read, write, and speak English to receive and understand instructions and ensure safety, and to interact with customers. Preferred Requirements • Basic computer skills; knowledge of general office equipment. • Must be people oriented, highly motivated with a positive and friendly attitude. • Must be available to work varied hours including nights, weekends, and holidays and be able to stay late for irregular operations. • Must be well groomed and adhere to dress code policy. • Ability to work efficiently under time constraints. • Must be available to attend required training. • TRAINEE STATUS: Upon offer of employment, employee will remain in trainee status until successful completion of all practical and written curriculum. Job Duties • Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats. • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements. • Marshal planes and push back aircraft. • Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate. • Assist customers with special needs and support boarding. • Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and airport baggage areas. • Operate heavy motorized machinery/equipment including tugs, tractors, belt loaders, bag carts, push-back tractors, and deicers. • Enforce safety and security measures and monitor safety-sensitive zones. • Ensure airline and airport regulations are followed. • Other duties as assigned. Physical Requirements Office: • Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone. • May lift, push, pull, or carry up to 20 lbs. • May work various shifts/days in a 24-hour environment. • Exposure to moderate noise, temperature, and light fluctuations. • Ability to work in a confined area and sit at a computer for extended periods. Airport Agent: • Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb, and operate tools and equipment such as hand trucks, carts, ramps, and tugs. • May lift, push, pull, or carry up to 300 lbs. • May work various shifts/days in a 24-hour environment. • Exposure to heights, small spaces, extreme noise, temperature, wind, and light fluctuations. • Ability to crawl in and out of small spaces and wear personal protective gear. Essential Services Provider Team Members are required to report to assigned work locations during declared national and state emergencies unless prohibited by law. Equal Opportunity Employer: Disability/Veteran Benefits Full Time Benefits: • Profit Sharing • Medical/Dental/Vision/Life/Disability Insurance • Medical Travel Reimbursement • Legal, Identity and Pet Insurance • 401K with employer match • Employee Stock Purchase Plan • Employee Assistance Program • Tuition Reimbursement • Flight Benefits • Paid vacation, holidays, and sick time Part Time Benefits: • Profit Sharing • Medical Travel Reimbursement • Legal, Identity and Pet Insurance • 401K with employer match • Employee Stock Purchase Plan • Employee Assistance Program • Tuition Reimbursement • Flight Benefits • Sick time

🏢 Summary: Airport Ground Operations/Customer Service leadership role focused on supervising cross-utilized agents, coordinating daily airport operations, ensuring safety and regulatory compliance, and supporting customer service activities. The position includes hands-on operational duties such as baggage handling, aircraft support, training coordination, and operating ground equipment in a fast-paced airport environment. 🗂️ Requirements: High School Diploma/GED, Minimum 1 year customer service experience, Airline industry experience, Authorization to work in the US, Pass criminal background check, Valid driver’s license, Minimum age of 18, Ability to read, write, and speak English, Ability to work flexible schedules including nights, weekends, and holidays, Ability to operate airport ground equipment, Ability to lift, push, pull, or carry up to 300 lbs 📃 Skills: FAA, CustomerService, GroundOperations, Security, Commissary, Training, BaggageHandling, Marshalling, Pushback, Deicing, Tractors, Tugs, BeltLoaders, OfficeEquipment 🏢 Description: Summary This position is responsible for overseeing and providing operational support to airport Ground Operations/Customer Service (Cross-Utilized) Agents consistent with company policy and federal and state regulations. Responsibilities include ground operations, aircraft cleaning, security, operations, and commissary duties as required. Minimum Requirements • Combination of education and experience will be considered • Must be authorized to work in the US as defined by the Immigration Act of 1986 • Must pass a Criminal Background Check • Education: High School Diploma/GED • Minimum one (1) year customer service experience • Airline industry experience Preferred Requirements • Knowledge of customer service and ground operations procedures • Basic computer skills • General knowledge of office equipment • People-oriented with a positive and friendly attitude • Professional communication skills with internal and external customers • Well groomed and adheres to dress code policy • Ability to work efficiently under time constraints • Willingness to work flexible schedules including nights, weekends, and holidays • Must be at least 18 years of age and possess a valid driver’s license • Ability to read, write, and speak English Job Duties • Coordinate and direct duties and activities of Customer Service/Ground Operations agents • Interface with supervisors, leads, and departments to resolve service issues and ensure quality of service • Ensure adherence to company safety rules including dangerous goods handling and awareness • Report safety hazards and incidents to supervisor • Perform functions of a Customer Service/Ground Operations Agent • Work flexible hours including nights, weekends, holidays, and irregular operations • Assign employees to specific job functions as needed • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements • Ensure FAA, company, and airport regulations are followed • Assist customers with special needs during boarding • Load and unload baggage and co-mail from aircraft and airport baggage areas • Marshal planes and push back aircraft • Operate heavy motorized machinery and equipment including tugs, tractors, belt loaders, bag carts, push-back tractors, and deicers • Lead and motivate team members • Coordinate and provide training for employees including new hires and recurrent training • Other duties as assigned Physical Requirements The role requires standing, sitting, talking, hearing, seeing, reaching, stooping, kneeling, climbing, and using hands and fingers to operate tools and equipment such as hand trucks, carts, ramps, and tugs. May be required to lift, push, pull, or carry up to 300 lbs. Exposure to heights, confined spaces, extreme noise, varying temperatures, wind, and light fluctuations is expected. Ability to wear personal protective gear and work various shifts in a 24-hour environment is required. Benefits Full Time Benefits: • Profit Sharing • Medical/Dental/Vision/Life/Disability Insurance • Medical Travel Reimbursement • Legal, Identity and Pet Insurance • 401K with employer match • Employee Stock Purchase Plan • Employee Assistance Program • Tuition Reimbursement • Flight Benefits • Paid vacation, holidays, and sick time Part Time Benefits: • Profit Sharing • Medical Travel Reimbursement • Legal, Identity and Pet Insurance • 401K with employer match • Employee Stock Purchase Plan • Employee Assistance Program • Tuition Reimbursement • Flight Benefits • Sick time

🏢 Summary: The Mailroom Associate supports daily mail, shipping, document services, and workplace operations to ensure smooth and efficient office functionality. The role involves handling incoming and outgoing shipments, operating document equipment, and providing workplace and customer service support. It requires strong organizational skills, basic technical proficiency, and the ability to manage physical tasks in a fast-paced environment. 🗂️ Requirements: High School Diploma or equivalent, Minimum 2 years experience in mailroom, office services, shipping/receiving, logistics, or customer service, Experience with package tracking and shipping systems, Working knowledge of multifunction devices (MFDs), Basic computer proficiency, Ability to lift and move packages up to 40 lbs., Ability to stand, walk, bend, kneel, and sit for extended periods 📃 Skills: Mailroom, Shipping, Logistics, Scanning, Imaging, MFD, Printing, Tracking, Computer, OfficeEquipment 🏢 Description: Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: Monday–Friday | 7:30 AM – 4:30 PM Keep Workplace Operations Running Smoothly If you're organized, dependable, and enjoy keeping things moving behind the scenes, this role is for you. As a Mailroom Associate, you'll support daily mail, shipping, document services, and workplace operations that help employees stay productive and connected. From receiving critical deliveries to supporting office services, you'll play an important role in ensuring day-to-day operations run efficiently. Why This Role Matters Every package delivered, shipment processed, and document completed contributes to a seamless workplace experience. Your attention to detail and commitment to service help ensure employees have the resources and support they need to do their best work. What You'll Do Mail & Shipping Operations Receive, track, sort, and distribute incoming mail and packages Process outgoing mail and shipments Maintain shipment tracking and chain-of-custody records Respond to mail and package inquiries Document & Office Support Perform scanning, imaging, and basic copy/print services Operate and maintain multifunction devices (MFDs), including replenishing paper and toner Maintain an organized business service center Workplace Support Assist with meeting room setups and office moves Provide light facility support as needed Support additional operational tasks and cross-functional coverage Customer Service Deliver professional service in all interactions Build positive relationships with employees and internal teams Handle sensitive information with discretion and professionalism What You Bring Strong communication and customer service skills Excellent organization and attention to detail Ability to manage multiple priorities in a fast-paced environment Basic computer proficiency and ability to learn new systems Ability to work independently and as part of a team Qualifications High School Diploma or equivalent required 2+ years of experience in mailroom, office services, shipping/receiving, logistics, or customer service preferred Experience with package tracking and shipping systems preferred Working knowledge of multifunction devices (MFDs) preferred Physical Requirements Ability to lift and move packages up to 40 lbs. Ability to stand, walk, bend, kneel, and sit for extended periods Ability to operate office equipment and transport materials using carts Travel: None WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: We promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

🏢 Summary: Senior Test Manager role responsible for defining and leading end-to-end testing strategies for large-scale logistics and TMS integration programs. The position focuses on integration, migration, regression, and UAT testing across multiple TMS, ERP, EDI, and middleware platforms. It involves managing cross-functional teams, ensuring quality governance, and validating complex logistics workflows and system integrations. 🗂️ Requirements: Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering or related field, Fluent English (written and spoken), 15+ years of software testing and QA management experience, 10+ years of experience in logistics or supply chain domain, Proven experience as Test Manager in Road Logistics / TMS implementation and integration projects, Deep knowledge of TMS platforms, Strong experience in system integration testing (TMS–ERP, TMS–Customer, EDI, API), Experience with customer migration and data validation, Experience with middleware and integration layers, Experience with test management and API testing tools, Experience with test automation frameworks, Experience in Agile and Waterfall methodologies 📃 Skills: SAP, Oracle, Kinaxis, BlueYonder, Manhattan, TMS, ERP, EDI, API, MuleSoft, Boomi, SAPPI, SAPPO, Jira, Xray, ALM, TestRail, Postman, ReadyAPI, SQL, RobotFramework, Agile, Waterfall 🏢 Description: Your responsibilities: Test Strategy & Planning Define and implement end-to-end test strategies for large-scale logistics integration programs, covering functional integration, migration, regression, and UAT testing. Collaborate with program and solution architects to understand business processes, system interfaces, and integration flows across multiple TMS platforms. Establish clear entry/exit criteria, quality gates, and risk mitigation plans. Develop a comprehensive test plan aligned with delivery milestones and business readiness. Test Management & Execution Lead and manage cross-functional test teams (internal, vendor, offshore) across multiple projects and geographies. Lead test preparation, execution, and defect management through agile and hybrid delivery models. Ensure full coverage for all integration points (TMS–ERP, TMS–Customer systems, EDI, API, middleware, etc.). Manage data migration validation and reconciliation between legacy and target systems. Domain-Focused Testing Oversee validation of integrations between multiple TMS platforms (e.g., SAP TM, Oracle TMS, Home grown TMS). Lead testing for customer migrations involving data mapping, transformation, and E2E process validation. Ensure compliance with logistics standards, SLAs, and regulatory requirements during testing phases. Validate core functionalities of Transport Management Systems (TMS) such as planning, dispatching, order management, carrier assignment, and invoicing. Perform end-to-end functional, regression, and integration testing of logistics workflows. Test and troubleshoot EDI transactions (e.g., 204, 214, 210, 990) to ensure data accuracy and successful exchange with partners Stakeholder Management Act as the primary quality gatekeeper and liaison between IT, business users, and external partners Support user acceptance testing (UAT) by defining scripts, coordinating execution, and validating sign-off Collaborate with program managers and solution architects to ensure smooth releases and post-implementation stability Quality Governance & Reporting Define and implement quality metrics, dashboards, and progress reports for stakeholders Chair defect triage meetings and drive timely resolution of defects and blockers Enforce quality standards and best practice across testing phases Continuous Improvement Drive process improvements in test automation, data management, and integration validation Leverage industry best practices to optimize testing frameworks for logistics and TMS systems Our requirements: Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or related field Fluency in written and spoken English 15+ years of experience in software testing and QA management, with at least 10+ years in logistics or supply chain domain Proven track record as a Test Manager in Road Logistics / TMS implementation and integration projects Deep understanding of TMS platforms (e.g., Kinaxis, Blue Yonder, SAP TM, Oracle TM, Manhattan, or similar) Strong experience in integration testing between systems (e.g., TMS ↔ ERP, TMS ↔ Customer portals, EDI/API layers) Solid knowledge of customer migration and data validation frameworks Experience working with middleware/integration layers (MuleSoft, Boomi, SAP PI/PO, etc.) Familiarity with testing tools (e.g., Jira, Xray, ALM, TestRail, Postman, ReadyAPI, SQL, TestRail) Experience with test automation tools (preferred: Robot Framework) Strong analytical, problem-solving, and stakeholder management skills Experience in both Agile and Waterfall QA methodologies and delivery models Ability to easily communicate and switch between levels of abstraction depending on the target group and/or product stage Ability to proactively establish and maintain effective working relationships with both internal and cross-functional teams Ability to be a strong team player, as well as the ability to effectively influence technical teams Ability to act accordingly under strong pressure, along with the ability to effectively manage crisis situations Ability to evaluate information, identify key issues, and formulate conclusions based on sound, practical judgment, experience, and common sense Ability to deliver to and successfully manage stakeholder expectations while working in a fast-paced environment with tight deadlines, budgets, and resources Commitment to quality and continuous improvement What we offer Employment based on an employment contract, along with a comprehensive benefits package Training and development programs, as well as access to an e-learning platform Onboarding program with the support of a dedicated Buddy Participation in an annual, company-wide integration event A work environment based on Scandinavian organizational culture Opportunities for growth through our internal program Benefits Sharing the costs of sports activities Private medical care Sharing the costs of foreign language classes Sharing the costs of professional training & courses Life insurance Integration events Corporate gym Corporate sports team Coffee / tea Parking space for employees Extra social benefits Holiday funds Christmas gifts Employee referral program Charity initiatives Bicycle parking Modern and ergonomic office Yoga in the office GIT/RIT/ITM/112395/625

🏢 Summary: IT Project/PMO role focused on translating business needs into structured project activities, managing requirements, and supporting delivery of IT initiatives. The position involves coordinating stakeholders, monitoring schedules and risks, and actively participating in solution design and UAT. It requires strong understanding of IT environments (including AI and cloud) and hands-on project governance. 🗂️ Requirements: Experience in PMO, Experience in IT project management, Understanding of IT fundamentals, Knowledge of AI basics, Knowledge of cloud concepts, Ability to manage multiple projects and priorities, Experience in requirements management, Experience in UAT, English B2 or higher 📃 Skills: PMO, ProjectManagement, IT, AI, Cloud, UAT, RequirementsEngineering, StakeholderManagement, Reporting 🏢 Description: Zakres obowiązków: Operacyjne wsparcie: realizacja inicjatyw poprzez przekładanie założeń biznesowych na konkretne kroki projektowe, monitorowanie harmonogramu oraz identyfikacja zależności i ryzyk Wspieranie współpracy: organizacja spotkań roboczych i dbanie o płynny przepływ informacji między interesariuszami (biznes, IT, dostawcy, compliance) Zarządzanie bieżącymi zadaniami: planowanie i realizacja kolejnych kroków, dbanie o terminowość oraz cykliczne raportowanie statusu Analiza koncepcyjna: badanie potrzeb biznesowych oraz przygotowywanie i prezentacja wstępnych koncepcji rozwiązań Zarządzanie wymaganiami: przekładanie potrzeb użytkowników na precyzyjne specyfikacje funkcjonalne i dbanie o ich wysoką jakość Wsparcie wdrożenia: definiowanie kryteriów sukcesu, realizacja zadań projektowych oraz aktywny udział w testach akceptacyjnych (UAT) Wymagania: Doświadczenie w obszarze PMO oraz zarządzania projektami IT Zrozumienie podstaw IT (AI, chmura) - nie szukamy programisty, ale osoby, która rozumie i odnajdzie się w tym środowisku Doskonała organizacja pracy własnej: umiejętność sprawnego zarządzania wieloma wątkami (priorytety, deadline'y) Wysoko rozwinięte umiejętności komunikacyjne - zdolność do współpracy i prowadzenia komunikacji z zespołami biznesowymi i technicznymi Język angielski na poziomie minimum B2 - swoboda w kontakcie z globalnymi zespołami Oferujemy: Prywatną opiekę medyczną Dofinansowanie karty sportowej Stałe wsparcie konsultanta Program rekomendacji pracowników

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing and resolving complex production issues in a global SaaS clinical AI platform. The position acts as a bridge between customers and engineering, owning customer-impacting incidents, troubleshooting distributed systems, and coordinating incident response. Ideal for candidates experienced in SQL-driven investigations, production environments, and cross-team technical collaboration. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to debug issues across distributed systems and application layers, Experience collaborating with Engineering teams on escalations and resolutions, Ability to handle production incidents, alerts, and time-sensitive customer issues, Willingness to work shift-based schedule including evenings, weekends, and holidays, Ability to conduct live troubleshooting sessions with customers 📃 Skills: SQL, SaaS, REST, APIs, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between customers and internal engineering teams, diagnosing complex technical issues, coordinating production incident response, and ensuring the reliability of the platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This is a shift-based role supporting global customers, including Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues - Serve as the primary technical owner for complex customer issues and escalations. - Investigate and resolve technical problems spanning multiple systems and services. - Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response - Monitor and triage production alerts impacting customers or system reliability. - Coordinate incident response efforts across engineering and internal teams. - Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data - Diagnose issues using logs, system metrics, and SQL queries. - Analyze system behavior to identify root causes of production problems. - Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence - Develop and maintain troubleshooting documentation, runbooks, and operational processes. - Identify recurring patterns and contribute to systemic improvements. - Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team - Share technical insights and best practices with colleagues. - Act as a technical resource within the Support organization. Impact You'll Have - Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. - Serve as a bridge between customers and engineering, bringing technical insight and production context to accelerate resolutions. - Strengthen production support capabilities by improving troubleshooting processes, documentation, and incident response practices. - Help scale a modern Support organization, contributing ideas that improve detection, investigation, and resolution of issues. Requirements - Exceptional communication skills with a customer-first mindset. - Ability to conduct remote troubleshooting sessions with customers. - 2+ years of experience in Technical Support, Production Support, Technical Operations, or similar role. - Strong troubleshooting and analytical skills. - Proficiency in SQL for production data investigation and root cause analysis. - Ability to debug distributed systems and application layers. - Experience partnering with Engineering teams to drive timely resolutions. - Comfort operating in fast-paced production environments handling incidents and alerts. Nice to Have - Experience with incident response, production alerting, or on-call rotations. - Familiarity with observability, monitoring, and debugging tools. - Experience supporting SaaS or cloud-based platforms. - Working knowledge of tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus - Experience debugging API integrations, REST endpoints, request/response payloads, and authentication mechanisms. - Experience analyzing application logs, system metrics, and traces. - Familiarity with Datadog, Grafana, or New Relic. - Basic scripting or automation skills (Python, Bash, or similar). - Exposure to cloud platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with team needs. - 401(k) plan with company match, life insurance, and long- and short-term disability coverage. - Opportunity to directly improve medical care and patient outcomes.

🏢 Summary: Mailroom Associate role supporting daily mail, shipping, document services, and workplace operations to ensure smooth office functionality. Responsibilities include handling incoming and outgoing mail, operating multifunction devices, providing office support, and delivering professional customer service. This position requires strong organizational skills, basic technical proficiency, and the ability to manage physical tasks in a fast-paced environment. 🗂️ Requirements: High School Diploma or equivalent, 2+ years experience in mailroom, office services, shipping/receiving, logistics, or customer service, Experience with package tracking and shipping systems, Working knowledge of multifunction devices (MFDs), Basic computer proficiency, Ability to lift and move packages up to 40 lbs., Ability to stand, walk, bend, kneel, and sit for extended periods 📃 Skills: Mailroom, Shipping, Logistics, Scanning, Imaging, MFD, Tracking, Computer 🏢 Description: Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: Monday–Friday | 7:30 AM – 4:30 PM Keep Workplace Operations Running Smoothly If you're organized, dependable, and enjoy keeping things moving behind the scenes, this role is for you. As a Mailroom Associate, you'll support daily mail, shipping, document services, and workplace operations that help employees stay productive and connected. From receiving critical deliveries to supporting office services, you'll play an important role in ensuring day-to-day operations run efficiently. Why This Role Matters Every package delivered, shipment processed, and document completed contributes to a seamless workplace experience. Your attention to detail and commitment to service help ensure employees have the resources and support they need to do their best work. What You'll Do Mail & Shipping Operations - Receive, track, sort, and distribute incoming mail and packages - Process outgoing mail and shipments - Maintain shipment tracking and chain-of-custody records - Respond to mail and package inquiries Document & Office Support - Perform scanning, imaging, and basic copy/print services - Operate and maintain multifunction devices (MFDs), including replenishing paper and toner - Maintain an organized business service center Workplace Support - Assist with meeting room setups and office moves - Provide light facility support as needed - Support additional operational tasks and cross-functional coverage Customer Service - Deliver professional service in all interactions - Build positive relationships with employees and internal teams - Handle sensitive information with discretion and professionalism Qualifications - High School Diploma or equivalent required - 2+ years of experience in mailroom, office services, shipping/receiving, logistics, or customer service preferred - Experience with package tracking and shipping systems preferred - Working knowledge of multifunction devices (MFDs) preferred Physical Requirements - Ability to lift and move packages up to 40 lbs. - Ability to stand, walk, bend, kneel, and sit for extended periods - Ability to operate office equipment and transport materials using carts Travel: None What We Offer Career Growth: Opportunity to learn new skills and explore career advancement. Learning & Development: Ongoing training and development programs. Recognition Programs: Recognition initiatives for employees at all levels. Benefits: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts and Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

🏢 Summary: Document Scanning Operator role focused on document digitization, mail operations, records management, and office support in a fast-paced environment. The position includes scanning, indexing, shipping/receiving, equipment support, and cross-functional reception coverage. Offers training, career growth opportunities, and a comprehensive benefits package. 🗂️ Requirements: High School Diploma or equivalent, Basic Microsoft Office proficiency, Ability to perform repetitive work in a fast-paced environment, Strong attention to detail and accuracy, Strong organizational and time management skills, Ability to work independently, Ability to adapt to changing priorities, Ability to learn document management systems and site procedures, Compliance with onsite security policies, Ability to lift and move boxes/packages up to 40–60 lbs., Manual dexterity to operate scanners and office equipment 📃 Skills: Microsoft, Office, Scanning, Indexing, Records, Mailroom, Shipping, Receiving, MFDs, Printing 🏢 Description: Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Typical Work Schedule: Monday–Friday | 9:00AM - 6:00PM Power the Transition from Paper to Digital If you enjoy structured work, repetitive tasks, and working behind the scenes to keep operations moving, this role is for you. As a Document Scanning Operator, you'll support document preparation, scanning, indexing, and records management activities while helping preserve important business records. This role also serves as a cross-trained team member, providing reception/concierge coverage and light facilities support as operational needs require. Why This Role Matters Your work ensures physical records are accurately converted into organized digital files that support business continuity and accessibility. What You'll Do Mail & Document Operations - Receive, sort, and track incoming mail and packages using chain-of-custody systems - Process outgoing mail and shipments - Notify employees of deliveries and respond to mail and package inquiries - Distribute mail, packages, and office materials to company personnel Business Service Center & Equipment Support - Operate and maintain multifunction devices (MFDs), including replenishing toner and paper - Support copy/print requests and submit service tickets when needed - Maintain an organized and professional Business Service Center Office & Hospitality Support - Monitor, replenish, and order office supplies - Restock pantry, kitchen, conference, and meeting areas - Assist with meeting room setups and office moves - Perform light maintenance and cleaning duties as needed Client Service & Cross-Functional Support - Deliver exceptional customer service and build positive relationships with employees and internal teams - Handle sensitive matters with professionalism and discretion - Provide reception or concierge coverage as needed - Cross train backup personnel on procedures and support additional operational needs during downtime What You Bring - Strong attention to detail and accuracy - Ability to perform repetitive work in a fast-paced environment - Strong organizational and time management skills - Basic computer proficiency, including Microsoft Office - Ability to work independently and adapt to changing priorities - Experience with document imaging, records management, or shipping/receiving is a plus Qualifications - High School Diploma or equivalent required - 1+ years of related experience preferred - Ability to learn document management systems and site procedures - Must follow onsite security policies, including restrictions on phones and imaging devices on active work floors Physical Requirements - Ability to lift and move boxes/packages up to 40–60 lbs. using appropriate equipment - Ability to stand, walk, bend, kneel, and sit for extended periods - Manual dexterity required for operating scanners and office equipment Travel: None or Negligible Other Duties: Responsibilities may change based on operational needs. What We Offer - Career growth opportunities and skill development - Learning and development programs - Employee recognition programs - Benefits including medical, dental, vision, HSA, 401(k) matching, life insurance, paid time off, and employee assistance programs

🏢 Summary: Engineering role focused on maintaining and improving a production Ruby on Rails system in a sustainability-focused product. The position involves triaging client requests, resolving full-stack production incidents, and collaborating with Product and Customer teams in a dynamic, ticket-driven environment. It emphasizes system reliability, root-cause analysis, and continuous improvement of support processes. 🗂️ Requirements: 5+ years of Ruby on Rails experience, Strong experience with production systems, Ability to debug and perform root-cause analysis, Full-stack capability (backend, integrations, basic infrastructure), Experience handling incidents and production issues, Ability to work in on-call rotations, Experience with CI/CD pipelines, Experience with cloud infrastructure, Strong understanding of relational databases 📃 Skills: Ruby, Rails, Hotwire, Turbo, AWS, Docker, PostgreSQL, Datadog, GitHub, CI/CD, Jira, Slack 🏢 Description: Do you care about making an impact on sustainability? Help consumers and brands better understand their environmental impact and make better choices for the planet! 🌎 This role sits at the intersection of engineering, product, and client interaction. You will work in a dynamic, ticket-driven environment where priorities shift based on real usage, incidents, and business needs. What you’ll do: Handle and triage incoming client requests (Jira, Slack, calls) Investigate and resolve incidents across the full stack (backend, frontend, integrations) Work on production issues - from quick fixes to deeper root-cause analysis Collaborate with Product and Customer teams to understand and address user needs Implement small improvements and fixes independently Contribute to improving incident handling and support processes Participate in on-call rotations and ensure system reliability Provide technical input on feasibility and impact of client requests Tech stack: Ruby on Rails (monolith) Hotwire / Turbo AWS Docker GitHub Actions (CI/CD) PostgreSQL Datadog What are we looking for? 🎯 5+ years of experience with Ruby on Rails Strong experience working with production systems Excellent debugging and problem-solving skills Ability to work across the stack (backend, integrations, basic infra) Strong ownership and communication skills Comfortable working in a dynamic, reactive environment Nice-to-have: Experience in support / maintenance / -like roles Familiarity with monitoring tools (e.g. Datadog) Experience with AWS What you get: Real impact on system stability and client experience High ownership and autonomy in decision-making Exposure to a wide range of technical challenges Close collaboration with product and client-facing teams Opportunity to deeply understand how the system behaves in production A role suited for engineers who enjoy problem-solving over repetitive feature delivery It is not the best fit if: You are looking for a purely feature-driven role with long-term, predictable roadmaps You get frustrated by frequent context switching or changing priorities You expect a clean, well-structured codebase with minimal technical debt Sounds like a fit? Let’s talk! 🚀