Client Services Associate

Job Title: Mailroom Associate
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Job Overview

The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner. Overall, this position continuously offers the highest level of service while maintaining a professional image by providing prompt, courteous, and efficient service.

Duties and Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
• Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine.
• Maintains records of receipt, mailing dates, and other required information.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for mail/package inquiries.
• Submits work orders for certain requests.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors office supply levels and replenishes and orders accordingly.
• Builds professional relationships with customers and teams.
• Trains back-up staff and provides guidance on policies and procedures.
• Provides reception, concierge, or hospitality coverage as needed.

Competencies

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills with MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Working knowledge of MFD equipment.
• Knowledge of shipping/receiving procedures.
• Ability to validate packing slips and determine correct packing methods.

Qualifications and Education Requirements

• High School Diploma (or equivalent) required.
• 2+ years prior work experience preferred.
• Ability to work assigned hours determined by manager.
• Current knowledge or ability to learn computer-based systems.
• Adherence to all required policies and procedures.

Physical Demands

• Ability to grasp, lift, and move packages (cart capacity 60 lbs).
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity for operating office machinery.
• Ability to lift or move 40 lbs. or greater frequently.

Travel: None or Negligible

Compensation

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Pay Range: $22.64—$22.64 USD

What We Offer

• Career Growth: Opportunities to learn new skills and explore career paths.
• Learning & Development: A culture that supports continuous development.
• Recognition Programs: Programs available for all levels of employees.
• Benefits: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

Note: Benefit offerings may vary for positions under 30 hours per week.