Guest Services Specialist

A bit about us

At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.

The impact you'll have

At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be the primary point of contact for guests and residents throughout their stay until departure. As an integral member of the on-site Property Team, you will embody the Property Team Mission with each task and interaction, ensuring exceptional service at all times.

This is a full-time, on-site position located in Midtown Atlanta. The pay rate for this role is $18.75/hour. The schedule requires availability during the week, weekends, evenings, and holidays on a rotational basis.

Your typical day

• Provide an exceptional experience to all guests, residents, and partners.
• Collaborate with property team members to foster a one-team mentality.
• Maintain a safe, secure, and compliant environment.
• Support team members and assist in de-escalation situations when required.
• Respond to written guest communication via text, email, HubSpot, and AirBnB.
• Communicate effectively with guests, team members, and vendors.
• Check guests into assigned rooms according to standards and collect payment methods at check-in.
• Utilize maintenance, housekeeping, check-in, and other operational systems accurately.
• Respond to cross-functional team members via Teams, email, or other communication methods.
• Complete thorough shift handovers.
• Perform additional duties as assigned.

What it takes

• 1+ year of experience delivering excellent customer service in hospitality, retail, multi-family, or food & beverage environments.
• Experience communicating effectively with internal and external customers, verbally and in writing.
• Demonstrated ability to learn and utilize systems or technology (experience using a POS, CRM, or customer communication system preferred).
• Ability to work collaboratively in a team environment.
• Ability to stand, walk, and move for extended periods and lift or move objects up to 50 pounds.
• Must be legally authorized to work in the United States and be at least 18 years old.

Benefits & Perks

• Competitive pay rate
• Monthly bonus program of up to $500
• Company stock options
• 401k with 4% employer match
• Medical, Vision & Dental insurance options
• Flexible Spending Account & Health Savings Account options
• 15 days of accrued PTO per year (increasing to 20 days after 2.5 years)
• Paid birthday off
• Paid Parental Leave
• Paid Life Insurance
• Flexible scheduling options
• Transparent position development with pay increase opportunities
• Weekly paychecks with early access option
• Discounts at select Placemakr properties

Our community norms

• We own it.
• We make it better.
• We treat people right.

Placemakr participates in E-Verify as part of the hiring process.