New offer - be the first one to apply!
June 24, 2026
Member Support Associate
Junior • Remote
22 - 28 USD/hr
About the Role
Does helping others energize you? We're looking for curious and excited Member Support Associates to join our team! We love leaving our customers happy with the support they receive when they contact us. Top notch customer service over the phone, through email, and chat is our priority.
In this role, you'll be on the front lines speaking with new or returning customers, answering their questions or concerns so they can get back to living their healthiest life. There's rarely a one-size-fits-all solution, so you'll use creativity, curiosity, and empathy to ensure each customer feels positive and satisfied after every interaction.
This position is fully remote, but you must be based within the United States. We are unable to work with candidates from the states of California and Alaska for this role.
Responsibilities
- Work an 8 hour shift from 10:30–7pm MT, Monday - Friday
- Maintain wired (not Wi-Fi) access to a DSL/Cable internet connection with sufficient speed and stability
- Provide customer service via phone, email, and chat during business hours
- Deliver accurate and timely support to customers
- Simplify and solve complex tasks related to all Lively products
- Generate bug reports for reproducible product issues
- Create and resolve task incidents in Jira for data reconciliation needs
Skills & Experience
- Adaptable during busy Open Enrollment and tax season (November through April)
- Detail-oriented with ability to manage diverse systems simultaneously
- Strong written, verbal, and listening communication skills
- Passion for delivering excellent customer experience
- Ability to remain calm in challenging situations
- Team-oriented mindset
- Bachelor's degree preferred but not required
- English required; Spanish proficiency is a plus
- Must be currently authorized to work in the United States on a full-time basis
Benefits & Perks
We offer competitive salaries, stock options, medical, dental, vision, life and disability coverage. An HSA with employer contribution, FSA, paid parental leave, medical travel benefits, a 401k plan, flexible vacation policy, lifestyle spending accounts, and more!
Lively Inc. participates in the E-Verify program.
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As a Senior Full Stack Development Engineer, you will play a key role in designing, building, and maintaining scalable applications and APIs that power mission-critical healthcare and insurance workflows. This role focuses on backend architecture, service development, data processing, and system integration, ensuring high performance, reliability, and maintainability across platforms. You will work across multiple initiatives, partnering with product, engineering, and implementation teams to deliver robust backend capabilities that support complex transaction processing and customer integrations. You will also leverage modern engineering practices, including AI-assisted development tools (Claude Code, GitHub Copilot) to improve development speed and efficiency, and apply modern testing approaches such as automated API and workflow validation (e.g., Playwright, where applicable) to ensure system reliability. This role is central to building and maintaining the backend systems that power core products and integrations. You will directly impact system scalability, reliability, and performance across multiple customer-facing and internal platforms. Your work will help ensure that complex healthcare and insurance transactions are processed accurately, efficiently, and securely at scale. This is a hybrid role based in Concord, California, with an expectation of working in the office at least two days per week. What You'll Do - Design, develop, and maintain backend services, APIs, and core platform components - Build scalable systems using Java and Spring Boot or similar frameworks - Develop and support RESTful APIs and service integrations across internal and external systems - Participate in system design and architecture discussions for scalable backend solutions - Work closely with product, implementation, QA, and engineering teams to define technical requirements - Support complex data processing, transformation, and integration workflows - Ensure backend systems are secure, reliable, and performant under high transaction volumes - Utilize Claude to support development, accelerate problem-solving, and improve productivity while maintaining high code quality - Contribute to CI/CD pipelines, deployment automation, and DevOps practices - Write clean, maintainable, and testable code with strong unit and integration test coverage - Apply modern engineering practices, including shift-left testing and continuous quality improvement - Use AI-assisted development tools (Claude Code, Copilot, etc.) to accelerate development, debugging, and analysis - Improve system observability through logging, monitoring, and diagnostics enhancements - Troubleshoot production and integration issues as needed What You'll Need - Bachelor's degree or equivalent experience in Computer Science or related field - 8+ years of backend software engineering experience - Strong experience in Java and backend service development - Solid understanding of RESTful APIs and distributed systems design - Experience with Spring Boot or similar backend frameworks - Strong SQL experience (Oracle preferred) and familiarity with NoSQL databases - Experience working with cloud platforms (AWS, Azure, or GCP) - Experience and passion around working with AI: Copilot, Claude, Windsurf, Gemini Code, or similar - Experience with containerization (Docker) and orchestration (Kubernetes) - Familiarity with CI/CD pipelines (Jenkins or similar tools) - Deep understanding of Agile development methodologies - Experience building maintainable, scalable backend systems Nice to Have - Experience in healthcare, insurance, or financial services systems - Exposure to high-volume transaction processing or integration-heavy environments - Experience with event-driven architectures or messaging systems (Kafka, RabbitMQ, etc.) - Familiarity with Elastic Cloud - Experience with API testing or workflow automation tools (Playwright, Postman, etc.) - Knowledge of system observability tools (ELK, Prometheus, Datadog, Grafana, etc.) - Strong debugging and production troubleshooting skills - Experience working with sensitive data and compliance requirements (HIPAA / PHI / PII) - Strong communication skills and ability to collaborate across technical and non-technical teams Benefits - Base salary range: $120,000–$150,000 USD - Eligibility for performance-based bonuses - Medical, dental, and vision coverage - 401(k) with company match - Paid time off and additional benefits
Technology

Office Ally
Senior Full Stack Engineer (Core Engine)
Senior
Hybrid
Brentwood, TN
🏢 Summary: Senior Full Stack Development Engineer role focused on designing and building scalable backend systems, APIs, and integrations for healthcare and insurance transaction platforms. The position centers on Java and Spring Boot development, cloud infrastructure, data processing, and high-volume distributed systems. This hybrid role involves modern DevOps practices, AI-assisted development tools, and ensuring secure, reliable, high-performance systems. 🗂️ Requirements: Bachelor's degree in Computer Science or related field or equivalent experience, 8+ years of backend software engineering experience, Strong experience in Java, Experience with Spring Boot or similar frameworks, Solid understanding of RESTful APIs, Experience with distributed systems design, Strong SQL experience (Oracle preferred), Experience with NoSQL databases, Experience with cloud platforms (AWS, Azure, or GCP), Experience with AI-assisted development tools (Copilot, Claude, or similar), Experience with Docker, Experience with Kubernetes, Familiarity with CI/CD pipelines (Jenkins or similar), Deep understanding of Agile methodologies, Experience building scalable backend systems 📃 Skills: Java, Spring, SpringBoot, REST, SQL, Oracle, NoSQL, AWS, Azure, GCP, Docker, Kubernetes, Jenkins, CI/CD, Kafka, RabbitMQ, Elastic, Playwright, Postman, ELK, Prometheus, Datadog, Grafana, Claude, Copilot 🏢 Description: About the Role This is an opportunity to join a growing company transforming healthcare technology through modern electronic billing, payments, and secure data exchange solutions across the Property & Casualty and Healthcare industries. As a Senior Full Stack Development Engineer, you will play a key role in designing, building, and maintaining scalable applications and APIs that power mission-critical healthcare and insurance workflows. This role focuses on backend architecture, service development, data processing, and system integration, ensuring high performance, reliability, and maintainability across platforms. You will work across multiple initiatives, partnering with product, engineering, and implementation teams to deliver robust backend capabilities that support complex transaction processing and customer integrations. You will also leverage modern engineering practices, including AI-assisted development tools (Claude Code, GitHub Copilot) to improve development speed and efficiency, and apply modern testing approaches such as automated API and workflow validation (e.g., Playwright, where applicable) to ensure system reliability. This role is central to building and maintaining the backend systems that power core products and integrations. You will directly impact system scalability, reliability, and performance across multiple customer-facing and internal platforms. Your work will help ensure that complex healthcare and insurance transactions are processed accurately, efficiently, and securely at scale. This is a hybrid role based in Concord, California, with an expectation of working in the office at least two days per week. What You'll Do - Design, develop, and maintain backend services, APIs, and core platform components - Build scalable systems using Java and Spring Boot or similar frameworks - Develop and support RESTful APIs and service integrations across internal and external systems - Participate in system design and architecture discussions for scalable backend solutions - Work closely with product, implementation, QA, and engineering teams to define technical requirements - Support complex data processing, transformation, and integration workflows - Ensure backend systems are secure, reliable, and performant under high transaction volumes - Utilize Claude to support development, accelerate problem-solving, and improve productivity while maintaining high code quality - Contribute to CI/CD pipelines, deployment automation, and DevOps practices - Write clean, maintainable, and testable code with strong unit and integration test coverage - Apply modern engineering practices, including shift-left testing and continuous quality improvement - Use AI-assisted development tools (Claude Code, Copilot, etc.) to accelerate development, debugging, and analysis - Improve system observability through logging, monitoring, and diagnostics enhancements - Troubleshoot production and integration issues as needed What You'll Need - Bachelor's degree or equivalent experience in Computer Science or related field - 8+ years of backend software engineering experience - Strong experience in Java and backend service development - Solid understanding of RESTful APIs and distributed systems design - Experience with Spring Boot or similar backend frameworks - Strong SQL experience (Oracle preferred) and familiarity with NoSQL databases - Experience working with cloud platforms (AWS, Azure, or GCP) - Experience and passion around working with AI: Copilot, Claude, Windsurf, Gemini Code, or similar - Experience with containerization (Docker) and orchestration (Kubernetes) - Familiarity with CI/CD pipelines (Jenkins or similar tools) - Deep understanding of Agile development methodologies - Experience building maintainable, scalable backend systems Nice to Have - Experience in healthcare, insurance, or financial services systems - Exposure to high-volume transaction processing or integration-heavy environments - Experience with event-driven architectures or messaging systems (Kafka, RabbitMQ, etc.) - Familiarity with Elastic Cloud - Experience with API testing or workflow automation tools (Playwright, Postman, etc.) - Knowledge of system observability tools (ELK, Prometheus, Datadog, Grafana, etc.) - Strong debugging and production troubleshooting skills - Experience working with sensitive data and compliance requirements (HIPAA / PHI / PII) - Strong communication skills and ability to collaborate across technical and non-technical teams Pay Transparency Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. $120,000—$150,000 USD
Technology

Office Ally
Senior Full Stack Engineer (Core Engine)
Senior
Hybrid
Salt Lake City, UT
🏢 Summary: Senior Full Stack Development Engineer role focused on designing and building scalable backend systems, APIs, and integrations for healthcare and insurance transaction platforms. The position emphasizes Java and Spring Boot development, cloud infrastructure, distributed systems, and AI-assisted engineering practices to ensure high performance, reliability, and secure data processing. This hybrid role directly supports mission-critical transaction workflows and system scalability across customer-facing and internal platforms. 🗂️ Requirements: Bachelor's degree in Computer Science or related field or equivalent experience, 8+ years of backend software engineering experience, Strong experience in Java, Experience with Spring Boot or similar frameworks, Solid understanding of RESTful APIs, Experience with distributed systems design, Strong SQL experience, Experience with Oracle, Familiarity with NoSQL databases, Experience with cloud platforms (AWS, Azure, or GCP), Experience with containerization, Experience with Kubernetes, Familiarity with CI/CD pipelines, Experience with AI-assisted development tools, Deep understanding of Agile methodologies, Experience building scalable backend systems 📃 Skills: Java, Spring, SpringBoot, REST, SQL, Oracle, NoSQL, AWS, Azure, GCP, Docker, Kubernetes, Jenkins, Claude, Copilot, Kafka, RabbitMQ, Elastic, Playwright, Postman, ELK, Prometheus, Datadog, Grafana 🏢 Description: About the Role This is an opportunity to join a growing company transforming healthcare technology through modern electronic billing, payments, and secure data exchange solutions across the Property & Casualty and Healthcare industries. As a Senior Full Stack Development Engineer, you will play a key role in designing, building, and maintaining scalable applications and APIs that power mission-critical healthcare and insurance workflows. This role focuses on backend architecture, service development, data processing, and system integration, ensuring high performance, reliability, and maintainability across platforms. You will work across multiple initiatives, partnering with product, engineering, and implementation teams to deliver robust backend capabilities that support complex transaction processing and customer integrations. You will also leverage modern engineering practices, including AI-assisted development tools (Claude Code, GitHub Copilot) to improve development speed and efficiency, and apply modern testing approaches such as automated API and workflow validation (e.g., Playwright, where applicable) to ensure system reliability. This role is central to building and maintaining the backend systems that power our core products and integrations. You will directly impact system scalability, reliability, and performance across multiple customer-facing and internal platforms. Your work will help ensure that complex healthcare and insurance transactions are processed accurately, efficiently, and securely at scale. This is a hybrid role based in Concord, California, with an expectation of working in the office at least two days per week. What You'll Do - Design, develop, and maintain backend services, APIs, and core platform components - Build scalable systems using Java and Spring Boot or similar frameworks - Develop and support RESTful APIs and service integrations across internal and external systems - Participate in system design and architecture discussions for scalable backend solutions - Work closely with product, implementation, QA, and engineering teams to define technical requirements - Support complex data processing, transformation, and integration workflows - Ensure backend systems are secure, reliable, and performant under high transaction volumes - Utilize Claude to support development, accelerate problem-solving, and improve productivity while maintaining high code quality - Contribute to CI/CD pipelines, deployment automation, and DevOps practices - Write clean, maintainable, and testable code with strong unit and integration test coverage - Apply modern engineering practices, including shift-left testing and continuous quality improvement - Use AI-assisted development tools (Claude Code, Copilot, etc.) to accelerate development, debugging, and analysis - Improve system observability through logging, monitoring, and diagnostics enhancements - Troubleshoot production and integration issues as needed What You'll Need - Bachelor's degree or equivalent experience in Computer Science or related field - 8+ years of backend software engineering experience - Strong experience in Java and backend service development - Solid understanding of RESTful APIs and distributed systems design - Experience with Spring Boot or similar backend frameworks - Strong SQL experience (Oracle preferred) and familiarity with NoSQL databases - Experience working with cloud platforms (AWS, Azure, or GCP) - Experience and passion around working with AI: Copilot, Claude, Windsurf, Gemini Code, or similar - Experience with containerization (Docker) and orchestration (Kubernetes) - Familiarity with CI/CD pipelines (Jenkins or similar tools) - Deep understanding of Agile development methodologies - Experience building maintainable, scalable backend systems Nice to Have - Experience in healthcare, insurance, or financial services systems - Exposure to high-volume transaction processing or integration-heavy environments - Experience with event-driven architectures or messaging systems (Kafka, RabbitMQ, etc.) - Familiarity with Elastic Cloud - Experience with API testing or workflow automation tools (Playwright, Postman, etc.) - Knowledge of system observability tools (ELK, Prometheus, Datadog, Grafana, etc.) - Strong debugging and production troubleshooting skills - Experience working with sensitive data and compliance requirements (HIPAA / PHI / PII) - Strong communication skills and ability to collaborate across technical and non-technical teams Pay Transparency Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. $120,000—$150,000 USD
Technology

Office Ally
Senior Full Stack Engineer (Core Engine)
Senior
Hybrid
Lehi, UT
🏢 Summary: Senior Full Stack Development Engineer role focused on designing and building scalable backend systems, APIs, and integrations for healthcare and insurance transaction platforms. The position emphasizes Java and Spring Boot development, cloud infrastructure, distributed systems, and AI-assisted engineering practices. This hybrid role contributes to high-performance, secure, and reliable systems handling complex, high-volume transaction workflows. 🗂️ Requirements: Bachelor's degree in Computer Science or related field or equivalent experience, 8+ years of backend software engineering experience, Strong experience with Java, Experience with Spring Boot or similar frameworks, Solid understanding of RESTful APIs, Experience with distributed systems design, Strong SQL experience, Experience with Oracle, Familiarity with NoSQL databases, Experience with cloud platforms (AWS, Azure, or GCP), Experience with AI-assisted development tools (Copilot, Claude, or similar), Experience with Docker, Experience with Kubernetes, Familiarity with CI/CD pipelines (Jenkins or similar), Deep understanding of Agile methodologies, Experience building scalable backend systems 📃 Skills: Java, Spring, SpringBoot, REST, SQL, Oracle, NoSQL, AWS, Azure, GCP, Docker, Kubernetes, Jenkins, CI/CD, Kafka, RabbitMQ, Elastic, Playwright, Postman, ELK, Prometheus, Datadog, Grafana, Copilot, Claude 🏢 Description: About the Role This is an opportunity to join a growing company transforming healthcare technology through modern electronic billing, payments, and secure data exchange solutions across the Property & Casualty and Healthcare industries. As a Senior Full Stack Development Engineer, you will play a key role in designing, building, and maintaining scalable applications and APIs that power mission-critical healthcare and insurance workflows. This role focuses on backend architecture, service development, data processing, and system integration, ensuring high performance, reliability, and maintainability across platforms. You will work across multiple initiatives, partnering with product, engineering, and implementation teams to deliver robust backend capabilities that support complex transaction processing and customer integrations. You will also leverage modern engineering practices, including AI-assisted development tools (Claude Code, GitHub Copilot) to improve development speed and efficiency, and apply modern testing approaches such as automated API and workflow validation (e.g., Playwright, where applicable) to ensure system reliability. This role is central to building and maintaining the backend systems that power core products and integrations. You will directly impact system scalability, reliability, and performance across multiple customer-facing and internal platforms. Your work will help ensure that complex healthcare and insurance transactions are processed accurately, efficiently, and securely at scale. This is a hybrid role based in Concord, California, with an expectation of working in the office at least two days per week. What You'll Do - Design, develop, and maintain backend services, APIs, and core platform components - Build scalable systems using Java and Spring Boot or similar frameworks - Develop and support RESTful APIs and service integrations across internal and external systems - Participate in system design and architecture discussions for scalable backend solutions - Work closely with product, implementation, QA, and engineering teams to define technical requirements - Support complex data processing, transformation, and integration workflows - Ensure backend systems are secure, reliable, and performant under high transaction volumes - Utilize Claude to support development, accelerate problem-solving, and improve productivity while maintaining high code quality - Contribute to CI/CD pipelines, deployment automation, and DevOps practices - Write clean, maintainable, and testable code with strong unit and integration test coverage - Apply modern engineering practices, including shift-left testing and continuous quality improvement - Use AI-assisted development tools (Claude Code, Copilot, etc.) to accelerate development, debugging, and analysis - Improve system observability through logging, monitoring, and diagnostics enhancements - Troubleshoot production and integration issues as needed What You'll Need - Bachelor's degree or equivalent experience in Computer Science or related field - 8+ years of backend software engineering experience - Strong experience in Java and backend service development - Solid understanding of RESTful APIs and distributed systems design - Experience with Spring Boot or similar backend frameworks - Strong SQL experience (Oracle preferred) and familiarity with NoSQL databases - Experience working with cloud platforms (AWS, Azure, or GCP) - Experience and passion around working with AI: Copilot, Claude, Windsurf, Gemini Code, or similar - Experience with containerization (Docker) and orchestration (Kubernetes) - Familiarity with CI/CD pipelines (Jenkins or similar tools) - Deep understanding of Agile development methodologies - Experience building maintainable, scalable backend systems Nice to Have - Experience in healthcare, insurance, or financial services systems - Exposure to high-volume transaction processing or integration-heavy environments - Experience with event-driven architectures or messaging systems (Kafka, RabbitMQ, etc.) - Familiarity with Elastic Cloud - Experience with API testing or workflow automation tools (Playwright, Postman, etc.) - Knowledge of system observability tools (ELK, Prometheus, Datadog, Grafana, etc.) - Strong debugging and production troubleshooting skills - Experience working with sensitive data and compliance requirements (HIPAA / PHI / PII) - Strong communication skills and ability to collaborate across technical and non-technical teams Pay Transparency Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. $120,000—$150,000 USD EEO Note The employer is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
