Member Support Associate

🏢 Summary: The Senior People Operations Specialist role focuses on scaling and optimizing People Operations infrastructure, including benefits administration, HRIS management, leave processes, and people analytics in a high-growth healthcare technology environment. The position emphasizes process improvement, automation, AI-enabled solutions, and compliance while supporting the full employee lifecycle. This role combines operational execution with data-driven decision-making to enhance employee experience and organizational efficiency. 🗂️ Requirements: 5+ years of experience in benefits administration, HRIS management, leave administration, or People Operations, Strong knowledge of employee benefits programs, retirement administration, and leave management, Experience administering FMLA, ADA, COBRA, disability, and state leave programs, Hands-on experience with HRIS platforms (ADP, Rippling, UKG and/or Paylocity), Experience managing employee data, workflows, and HR systems configurations, Experience supporting HR compliance, audits, and regulatory reporting (EEO-1, unemployment claims, workers’ compensation), Ability to manage sensitive and confidential employee information 📃 Skills: HRIS, ADP, Rippling, UKG, Paylocity, FMLA, ADA, COBRA, EEO-1, Analytics, AI, Reporting, Compliance, DataGovernance, Automation 🏢 Description: Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to transform patient outcomes. We built a leading performance-driven network of 100+ sites across the US, Europe, India, and Australia, conducting research directly in the communities where care is delivered across gastrointestinal, hepatology, obesity, and cardiology. By combining deep clinical trial expertise with cutting-edge AI, we connect sponsors' scientific ambitions with high-performing research teams that expedite and expand access to novel therapeutics for patients in need. The Senior People Operations Specialist is a critical individual contributor responsible for helping scale and optimize the infrastructure that supports the employee experience. This role serves as a subject matter expert in benefits administration, leave management, HR systems, people analytics, compliance, and operational excellence. This is an opportunity for someone who enjoys building, improving, and modernizing People Operations processes in a high-growth environment. The ideal candidate is equally comfortable supporting employees, leveraging data to drive decisions, and identifying opportunities to streamline and automate workflows. Over the next year, this person will play a key role in helping modernize our People infrastructure through process optimization, automation, AI-enabled solutions, and the implementation of new benefits, tools and technologies. Quick Facts Hybrid work environment with in-office collaboration two days per week in either NYC or Boston office New York pay range: $90,000—$130,000 USD Where You'll Drive Impact Benefits & Leave Administration - Administer employee benefit programs, including medical, dental, vision, life insurance, disability, retirement, wellness, and voluntary benefits. - Serve as the primary point of contact for employee benefits inquiries and issue resolution. - Manage benefit enrollments, qualifying life events, terminations, and annual open enrollment processes, partnering with brokers, vendors, and HRIS providers. - Support benefit administration, audits, benchmarking, vendor evaluations, and program enhancements. - Serve as a resource for employees and managers throughout the leave process. - Partner with third-party leave administrators, HR Business Partners, managers, and payroll to support leave administration and ensure compliance. HRIS Management & Employee Lifecycle - Serve as the primary administrator for the company’s HRIS, ensuring employee data accuracy and security. - Configure and support system workflows, business processes, security roles, reporting, and integrations. - Manage employee lifecycle transactions, including hires, transfers, promotions, compensation changes, and terminations. - Support onboarding and offboarding processes and coordinate with payroll, finance, and vendors. - Develop and maintain process documentation, data governance standards, and system procedures. - Maintain employee records, including I-9s, licenses, certifications, and required documentation. People Analytics, Compliance & Reporting - Develop and maintain People metrics, dashboards, and reporting on headcount, hiring, retention, turnover, engagement, and leave utilization. - Leverage HR technology, AI, and analytics tools to improve reporting capabilities and support data-driven decision-making. - Support workforce planning, reporting, and strategic initiatives. - Support HR compliance activities and regulatory reporting, including EEO-1 reporting, unemployment claims, workers’ compensation, and compensation reporting. - Assist with employee compliance programs, handbook administration, policy updates, training programs, and compliance communications. - Maintain compliant employee records and support I-9 administration and documentation reviews. - Monitor regulatory changes and update policies, processes, and communications to ensure compliance. - Identify opportunities to improve processes and leverage AI and automation. What You Bring to the Team - 5+ years of experience in benefits administration, HRIS management, leave administration, or People Operations. - Strong knowledge of employee benefits programs, retirement administration, and leave management. - Experience administering FMLA, ADA, COBRA, disability, and state leave programs. - Experience working within HRIS platforms such as ADP, Rippling, UKG, and/or Paylocity. - Strong organizational skills and attention to detail. - Ability to manage multiple priorities in a fast-paced environment. - Strong communication and interpersonal skills. - Ability to handle sensitive and confidential information with professionalism. - Proactive and process improvement focused approach. Benefits That Support You - Hybrid work environment with in-office collaboration two days per week. - Comprehensive medical, dental, and vision coverage, with up to 80% of premiums covered. - Mental health and wellness support. - HSA or FSA options and commuter FSA contributions. - Unlimited PTO, 12 company holidays, and company-wide shutdown between Christmas and New Year’s. - 401(k) program with company match up to 3%. - Weekly in-office lunch benefit. - 100% company-paid short-term and long-term disability coverage. - Annual wellness and professional development stipend. - And more.

🏢 Summary: Remote Technical Product Support Specialist role supporting K–12 schools using AI-powered safety and wellness platforms. The position focuses on troubleshooting technical issues, managing support tickets end-to-end, and assisting both technical and non-technical users across multiple support channels. Includes full-time remote work, benefits, and opportunities to grow technical expertise in SaaS and EdTech environments. 🗂️ Requirements: Unrestricted U.S. work authorization, Experience in customer-facing technical support or IT support, Proficiency with software products and IT systems, Knowledge of networking fundamentals, Experience supporting Windows, Experience supporting macOS, Experience supporting ChromeOS, Ability to troubleshoot technical issues independently, Ability to communicate technical guidance to non-technical users, Ability to learn new tools and platforms quickly 📃 Skills: Windows, macOS, ChromeOS, Networking, WiFi, IP, SaaS, EdTech, Slack, ITIL, CompTIA 🏢 Description: About Securly Securly is the K–12 market leader in AI-powered student safety and wellness solutions, protecting more than 20 million students across 20,000+ schools. Our mission is to create safer, more supportive learning environments by detecting potential harm, supporting student mental health, and empowering educators with actionable insights that help students thrive. By turning data into meaningful, actionable intelligence, Securly enables schools to identify risk earlier, reduce harmful incidents, and strengthen student support—driving measurable improvements in safety and wellbeing. Role Overview As a Technical Product Support Specialist, you are the frontline support partner for schools using Securly's platform. You support both technical and non-technical users—primarily K–12 IT administrators, educators, and school staff—via phone, chat, email, and web-based support requests. This role blends world-class customer service with technical problem-solving. You own customer issues end-to-end, from initial intake through final resolution or escalation, ensuring customers are never dropped between handoffs. You independently resolve common and more complex issues, progressively build product expertise across assigned solutions, and escalate complex cases with clear, decision-ready documentation. Success in this role is measured by resolution quality, customer satisfaction, operational reliability, and continuous learning—not just ticket volume. Compensation: $24–$26.44/hour + full benefits Location: Remote (U.S. Only) Work Authorization: Candidates must have unrestricted U.S. work authorization. Securly does not sponsor or transfer visas (H-1B, TN, OPT, or similar) for this position. Reports to: Manager of Support Services Type: Full-Time, Non-Exempt (Overtime Eligible) Schedule: Monday–Friday, 8:00am–5:00pm MST or CST What Success Looks Like First 90 Days – Core Execution & Product Foundations During the first 90 days, success is demonstrated by building strong fundamentals and operating reliably within established support expectations. - Consistently deliver high levels of customer satisfaction through professional, empathetic, and clear communication - Resolve a meaningful portion of common ticket types and escalate advanced issues in line with established benchmarks - Meet service level expectations (SLAs) for assigned tickets - Accurately log, categorize, and document tickets - Demonstrate a working understanding of assigned core products, configurations, and issue patterns - Escalate unresolved issues appropriately with clear troubleshooting context First 180 Days – Proficiency & Expanded Product Coverage - Sustain strong customer satisfaction and SLA adherence across support channels - Independently resolve a broader range of issues across multiple Securly products - Reduce repeat issues through effective diagnosis and customer guidance - Contribute to internal documentation and knowledge base resources - Demonstrate sound judgment when resolving, escalating, or collaborating on issues First 12 Months – Mastery & Continuous Improvement - Maintain a strong track record of customer satisfaction and resolution quality - Demonstrate deep product fluency across multiple Securly solutions - Resolve higher-complexity issues independently when appropriate - Support onboarding, knowledge sharing, or mentorship for peers - Provide recommendations to improve workflows, documentation, and customer experience What You Will Do Customer & Technical Support - Serve as the first point of contact via phone, chat, email, and web-based support requests - Troubleshoot and resolve customer, technical, and product issues using internal tools and testing environments - Guide non-technical users through technical steps, including live calls or screen-sharing sessions - Maintain ownership of issues from intake through final resolution Ticket & Queue Management - Manage inbound queues throughout shifts while balancing real-time and asynchronous work - Address tickets, calls, and voicemails while meeting SLA and quality expectations - Escalate issues with complete documentation for efficient handoff Documentation & Knowledge Sharing - Maintain accurate ticket notes detailing investigative steps and outcomes - Identify recurring issues and contribute improvements to documentation and workflows Collaboration & Learning - Participate in daily team touchpoints to share troubleshooting insights and patterns - Partner with Product, Engineering, DevOps, and Customer Success teams to resolve issues - Adapt to new tools, processes, and product updates while expanding responsibilities What We're Looking For Technical & Domain Foundations - Proficiency with software products, IT systems, and foundational networking concepts - Working knowledge of Wi-Fi and IP fundamentals - Experience diagnosing issues across device, network, and application layers - Hands-on experience in customer-facing technical support or IT support environments - Experience supporting Windows, macOS, and ChromeOS environments - Ability to learn new tools, platforms, and workflows - Experience in K–12 education, EdTech, or SaaS preferred Education & Certifications (Helpful, Not Required) - Coursework or degree in Computer Science, Information Technology, Networking, or related field is beneficial - Certifications such as CompTIA A+, Network+, or ITIL are valued but not mandatory - Hands-on experience is considered highly important Why You'll Love Working at Securly - Meaningful impact supporting schools and student wellbeing - Remote-first flexibility - Career growth opportunities - Mission-driven work environment Benefits & Perks - Competitive hourly pay with overtime eligibility - Medical, dental, and vision coverage - 401(k) with employer match - 12 weeks of fully paid parental leave - Unlimited PTO, paid holidays, and year-end shutdown - $1,000 annual professional development stipend - Free mental health resources and Employee Assistance Program Equal Opportunity Employer Securly is committed to building a diverse and inclusive workplace. Accommodations are available throughout the hiring process.

🏢 Summary: Senior Full Stack Development Engineer responsible for designing and maintaining scalable backend services and APIs for healthcare and insurance transaction systems. The role focuses on Java-based backend architecture, distributed systems, cloud infrastructure, and high-volume data processing. You will drive system reliability, performance, and integration while leveraging AI-assisted development and modern DevOps practices. 🗂️ Requirements: Bachelor's degree in Computer Science or related field or equivalent experience, 8+ years of backend software engineering experience, Strong experience in Java, Experience with Spring Boot or similar frameworks, Solid understanding of RESTful APIs, Experience designing distributed systems, Strong SQL experience, Experience with Oracle, Familiarity with NoSQL databases, Experience with AWS, Azure, or GCP, Experience with AI-assisted development tools (e.g., Copilot, Claude), Experience with Docker, Experience with Kubernetes, Familiarity with CI/CD pipelines (e.g., Jenkins), Deep understanding of Agile methodologies, Experience building scalable backend systems 📃 Skills: Java, Spring, SQL, Oracle, NoSQL, REST, AWS, Azure, GCP, Docker, Kubernetes, Jenkins, Kafka, RabbitMQ, Elastic, Playwright, Postman, ELK, Prometheus, Datadog, Grafana, Claude, Copilot 🏢 Description: About the Role This is an opportunity to join a growing organization transforming healthcare technology through modern electronic billing, payments, and secure data exchange solutions across the Property & Casualty and Healthcare industries. As a Senior Full Stack Development Engineer, you will design, build, and maintain scalable applications and APIs that power mission-critical healthcare and insurance workflows. The role focuses on backend architecture, service development, data processing, and system integration to ensure high performance, reliability, and maintainability across platforms. You will partner with product, engineering, QA, and implementation teams to deliver robust backend capabilities supporting complex transaction processing and customer integrations. This is a hybrid role based in Concord, California, with an expectation of working in the office at least two days per week. What You'll Do - Design, develop, and maintain backend services, APIs, and core platform components - Build scalable systems using Java and Spring Boot or similar frameworks - Develop and support RESTful APIs and service integrations across internal and external systems - Participate in system design and architecture discussions for scalable backend solutions - Collaborate with product, implementation, QA, and engineering teams to define technical requirements - Support complex data processing, transformation, and integration workflows - Ensure backend systems are secure, reliable, and performant under high transaction volumes - Utilize AI-assisted development tools (e.g., Claude, Copilot) to accelerate development and maintain high code quality - Contribute to CI/CD pipelines, deployment automation, and DevOps practices - Write clean, maintainable, and testable code with strong unit and integration test coverage - Apply modern engineering practices including shift-left testing and continuous quality improvement - Improve system observability through logging, monitoring, and diagnostics enhancements - Troubleshoot production and integration issues as needed What You'll Need - Bachelor's degree or equivalent experience in Computer Science or related field - 8+ years of backend software engineering experience - Strong experience in Java and backend service development - Solid understanding of RESTful APIs and distributed systems design - Experience with Spring Boot or similar backend frameworks - Strong SQL experience (Oracle preferred) and familiarity with NoSQL databases - Experience working with cloud platforms (AWS, Azure, or GCP) - Experience with AI-assisted development tools (e.g., Copilot, Claude) - Experience with containerization (Docker) and orchestration (Kubernetes) - Familiarity with CI/CD pipelines (Jenkins or similar tools) - Deep understanding of Agile development methodologies - Experience building maintainable, scalable backend systems Nice to Have - Experience in healthcare, insurance, or financial services systems - Exposure to high-volume transaction processing or integration-heavy environments - Experience with event-driven architectures or messaging systems (Kafka, RabbitMQ) - Familiarity with Elastic Cloud - Experience with API testing or workflow automation tools (Playwright, Postman) - Knowledge of system observability tools (ELK, Prometheus, Datadog, Grafana) - Experience working with sensitive data and compliance requirements (HIPAA / PHI / PII) Compensation and Benefits Compensation range: $120,000–$150,000 USD. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package including medical, dental, and vision coverage, 401(k) with company match, and paid time off. Actual compensation is determined based on qualifications, experience, and internal equity.

🏢 Summary: Senior Full Stack Development Engineer role focused on designing and building scalable backend services, APIs, and data processing systems for healthcare and insurance transaction platforms. The position emphasizes Java/Spring Boot development, distributed systems, cloud infrastructure, and AI-assisted engineering practices. This hybrid role contributes to high-performance, secure, and reliable systems supporting complex, high-volume workflows. 🗂️ Requirements: Bachelor's degree in Computer Science or related field or equivalent experience, 8+ years of backend software engineering experience, Strong experience in Java, Experience with Spring Boot or similar backend frameworks, Solid understanding of RESTful APIs, Experience with distributed systems design, Strong SQL experience, Familiarity with NoSQL databases, Experience with cloud platforms (AWS, Azure, or GCP), Experience with AI-assisted development tools (Copilot, Claude, or similar), Experience with Docker, Experience with Kubernetes, Familiarity with CI/CD pipelines (Jenkins or similar), Deep understanding of Agile methodologies, Experience building scalable and maintainable backend systems 📃 Skills: Java, Spring, SQL, Oracle, NoSQL, REST, AWS, Azure, GCP, Docker, Kubernetes, Jenkins, Kafka, RabbitMQ, Elastic, Playwright, Postman, ELK, Prometheus, Datadog, Grafana, Claude, Copilot 🏢 Description: About the Role This is an opportunity to join a growing company transforming healthcare technology through modern electronic billing, payments, and secure data exchange solutions across the Property & Casualty and Healthcare industries. As a Senior Full Stack Development Engineer, you will play a key role in designing, building, and maintaining scalable applications and APIs that power mission-critical healthcare and insurance workflows. This role focuses on backend architecture, service development, data processing, and system integration, ensuring high performance, reliability, and maintainability across platforms. You will work across multiple initiatives, partnering with product, engineering, and implementation teams to deliver robust backend capabilities that support complex transaction processing and customer integrations. You will also leverage modern engineering practices, including AI-assisted development tools (Claude Code, GitHub Copilot) to improve development speed and efficiency, and apply modern testing approaches such as automated API and workflow validation (e.g., Playwright, where applicable) to ensure system reliability. This role is central to building and maintaining the backend systems that power core products and integrations. You will directly impact system scalability, reliability, and performance across multiple customer-facing and internal platforms. Your work will help ensure that complex healthcare and insurance transactions are processed accurately, efficiently, and securely at scale. This is a hybrid role based in Concord, California, with an expectation of working in the office at least two days per week. What You'll Do - Design, develop, and maintain backend services, APIs, and core platform components - Build scalable systems using Java and Spring Boot or similar frameworks - Develop and support RESTful APIs and service integrations across internal and external systems - Participate in system design and architecture discussions for scalable backend solutions - Work closely with product, implementation, QA, and engineering teams to define technical requirements - Support complex data processing, transformation, and integration workflows - Ensure backend systems are secure, reliable, and performant under high transaction volumes - Utilize Claude to support development, accelerate problem-solving, and improve productivity while maintaining high code quality - Contribute to CI/CD pipelines, deployment automation, and DevOps practices - Write clean, maintainable, and testable code with strong unit and integration test coverage - Apply modern engineering practices, including shift-left testing and continuous quality improvement - Use AI-assisted development tools (Claude Code, Copilot, etc.) to accelerate development, debugging, and analysis - Improve system observability through logging, monitoring, and diagnostics enhancements - Troubleshoot production and integration issues as needed What You'll Need - Bachelor's degree or equivalent experience in Computer Science or related field - 8+ years of backend software engineering experience - Strong experience in Java and backend service development - Solid understanding of RESTful APIs and distributed systems design - Experience with Spring Boot or similar backend frameworks - Strong SQL experience (Oracle preferred) and familiarity with NoSQL databases - Experience working with cloud platforms (AWS, Azure, or GCP) - Experience and passion around working with AI: Copilot, Claude, Windsurf, Gemini Code, or similar - Experience with containerization (Docker) and orchestration (Kubernetes) - Familiarity with CI/CD pipelines (Jenkins or similar tools) - Deep understanding of Agile development methodologies - Experience building maintainable, scalable backend systems Nice to Have - Experience in healthcare, insurance, or financial services systems - Exposure to high-volume transaction processing or integration-heavy environments - Experience with event-driven architectures or messaging systems (Kafka, RabbitMQ, etc.) - Familiarity with Elastic Cloud - Experience with API testing or workflow automation tools (Playwright, Postman, etc.) - Knowledge of system observability tools (ELK, Prometheus, Datadog, Grafana, etc.) - Strong debugging and production troubleshooting skills - Experience working with sensitive data and compliance requirements (HIPAA / PHI / PII) - Strong communication skills and ability to collaborate across technical and non-technical teams Pay Transparency Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. $120,000—$150,000 USD EEO Note The employer is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

🏢 Summary: Senior Full Stack Development Engineer role focused on designing and maintaining scalable backend systems and APIs for healthcare and insurance transaction platforms. The position emphasizes Java/Spring Boot development, distributed systems, cloud infrastructure, and AI-assisted engineering practices. You will build high-performance, secure services that support complex data processing and integrations in a hybrid work environment. 🗂️ Requirements: Bachelor's degree in Computer Science or related field or equivalent experience, 8+ years of backend software engineering experience, Strong experience in Java, Experience with Spring Boot or similar frameworks, Solid understanding of RESTful APIs, Experience with distributed systems design, Strong SQL experience (Oracle preferred), Experience with NoSQL databases, Experience with AWS, Azure, or GCP, Experience with Docker, Experience with Kubernetes, Familiarity with CI/CD pipelines (e.g., Jenkins), Experience with AI-assisted development tools (e.g., Copilot, Claude), Deep understanding of Agile methodologies 📃 Skills: Java, Spring, SpringBoot, REST, SQL, Oracle, NoSQL, AWS, Azure, GCP, Docker, Kubernetes, Jenkins, Kafka, RabbitMQ, Playwright, Postman, ELK, Prometheus, Datadog, Grafana, Claude, Copilot 🏢 Description: About the Role This is an opportunity to join a growing company transforming healthcare technology through modern electronic billing, payments, and secure data exchange solutions across the Property & Casualty and Healthcare industries. As a Senior Full Stack Development Engineer, you will design, build, and maintain scalable applications and APIs that power mission-critical healthcare and insurance workflows. This role focuses on backend architecture, service development, data processing, and system integration, ensuring high performance, reliability, and maintainability across platforms. You will partner with product, engineering, and implementation teams to deliver robust backend capabilities supporting complex transaction processing and customer integrations. The role also leverages AI-assisted development tools (Claude Code, GitHub Copilot) and modern testing approaches to improve development speed, quality, and system reliability. This is a hybrid role based in Concord, California, with an expectation of working in the office at least two days per week. What You'll Do - Design, develop, and maintain backend services, APIs, and core platform components - Build scalable systems using Java and Spring Boot or similar frameworks - Develop and support RESTful APIs and service integrations across internal and external systems - Participate in system design and architecture discussions for scalable backend solutions - Work closely with product, implementation, QA, and engineering teams to define technical requirements - Support complex data processing, transformation, and integration workflows - Ensure backend systems are secure, reliable, and performant under high transaction volumes - Utilize AI tools to accelerate development, debugging, and analysis while maintaining high code quality - Contribute to CI/CD pipelines, deployment automation, and DevOps practices - Write clean, maintainable, and testable code with strong unit and integration test coverage - Apply modern engineering practices including shift-left testing and continuous quality improvement - Improve system observability through logging, monitoring, and diagnostics enhancements - Troubleshoot production and integration issues What You'll Need - Bachelor's degree or equivalent experience in Computer Science or related field - 8+ years of backend software engineering experience - Strong experience in Java and backend service development - Solid understanding of RESTful APIs and distributed systems design - Experience with Spring Boot or similar backend frameworks - Strong SQL experience (Oracle preferred) and familiarity with NoSQL databases - Experience working with cloud platforms (AWS, Azure, or GCP) - Experience with AI-assisted development tools (Copilot, Claude, or similar) - Experience with containerization (Docker) and orchestration (Kubernetes) - Familiarity with CI/CD pipelines (Jenkins or similar tools) - Deep understanding of Agile development methodologies - Experience building maintainable, scalable backend systems Nice to Have - Experience in healthcare, insurance, or financial services systems - Exposure to high-volume transaction processing or integration-heavy environments - Experience with event-driven architectures or messaging systems (Kafka, RabbitMQ) - Familiarity with Elastic Cloud - Experience with API testing or workflow automation tools (Playwright, Postman) - Knowledge of system observability tools (ELK, Prometheus, Datadog, Grafana) - Experience working with sensitive data and compliance requirements (HIPAA / PHI / PII) Compensation and Benefits Compensation ranges from $120,000 to $150,000 USD depending on qualifications and experience. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package including medical, dental, and vision coverage, 401(k) with company match, and paid time off.

🏢 Summary: Senior Full Stack Development Engineer role focused on designing and building scalable backend services and APIs for healthcare and insurance transaction platforms. The position emphasizes Java and Spring Boot development, distributed systems, cloud infrastructure, and AI-assisted engineering practices to support high-volume, mission-critical workflows. This hybrid role involves close collaboration with cross-functional teams to deliver secure, reliable, and high-performance backend systems. 🗂️ Requirements: Bachelor's degree in Computer Science or related field or equivalent experience, 8+ years of backend software engineering experience, Strong experience in Java, Experience with Spring Boot or similar backend frameworks, Solid understanding of RESTful APIs, Experience with distributed systems design, Strong SQL experience (Oracle preferred), Experience with NoSQL databases, Experience with cloud platforms (AWS, Azure, or GCP), Experience with AI-assisted development tools (Copilot, Claude, or similar), Experience with Docker, Experience with Kubernetes, Familiarity with CI/CD pipelines (Jenkins or similar), Deep understanding of Agile methodologies, Experience building scalable backend systems 📃 Skills: Java, Spring, SpringBoot, REST, SQL, Oracle, NoSQL, AWS, Azure, GCP, Docker, Kubernetes, Jenkins, CI/CD, Kafka, RabbitMQ, Elastic, Playwright, Postman, ELK, Prometheus, Datadog, Grafana, Copilot, Claude 🏢 Description: About the Role This is an opportunity to join a growing company transforming healthcare technology through modern electronic billing, payments, and secure data exchange solutions across the Property & Casualty and Healthcare industries. As a Senior Full Stack Development Engineer, you will play a key role in designing, building, and maintaining scalable applications and APIs that power mission-critical healthcare and insurance workflows. This role focuses on backend architecture, service development, data processing, and system integration, ensuring high performance, reliability, and maintainability across platforms. You will work across multiple initiatives, partnering with product, engineering, and implementation teams to deliver robust backend capabilities that support complex transaction processing and customer integrations. You will also leverage modern engineering practices, including AI-assisted development tools (Claude Code, GitHub Copilot) to improve development speed and efficiency, and apply modern testing approaches such as automated API and workflow validation (e.g., Playwright, where applicable) to ensure system reliability. This role is central to building and maintaining the backend systems that power core products and integrations. You will directly impact system scalability, reliability, and performance across multiple customer-facing and internal platforms. Your work will help ensure that complex healthcare and insurance transactions are processed accurately, efficiently, and securely at scale. This is a hybrid role based in Concord, California, with an expectation of working in the office at least two days per week. What You'll Do - Design, develop, and maintain backend services, APIs, and core platform components - Build scalable systems using Java and Spring Boot or similar frameworks - Develop and support RESTful APIs and service integrations across internal and external systems - Participate in system design and architecture discussions for scalable backend solutions - Work closely with product, implementation, QA, and engineering teams to define technical requirements - Support complex data processing, transformation, and integration workflows - Ensure backend systems are secure, reliable, and performant under high transaction volumes - Utilize Claude to support development, accelerate problem-solving, and improve productivity while maintaining high code quality - Contribute to CI/CD pipelines, deployment automation, and DevOps practices - Write clean, maintainable, and testable code with strong unit and integration test coverage - Apply modern engineering practices, including shift-left testing and continuous quality improvement - Use AI-assisted development tools (Claude Code, Copilot, etc.) to accelerate development, debugging, and analysis - Improve system observability through logging, monitoring, and diagnostics enhancements - Troubleshoot production and integration issues as needed What You'll Need - Bachelor's degree or equivalent experience in Computer Science or related field - 8+ years of backend software engineering experience - Strong experience in Java and backend service development - Solid understanding of RESTful APIs and distributed systems design - Experience with Spring Boot or similar backend frameworks - Strong SQL experience (Oracle preferred) and familiarity with NoSQL databases - Experience working with cloud platforms (AWS, Azure, or GCP) - Experience and passion around working with AI: Copilot, Claude, Windsurf, Gemini Code, or similar - Experience with containerization (Docker) and orchestration (Kubernetes) - Familiarity with CI/CD pipelines (Jenkins or similar tools) - Deep understanding of Agile development methodologies - Experience building maintainable, scalable backend systems Nice to Have - Experience in healthcare, insurance, or financial services systems - Exposure to high-volume transaction processing or integration-heavy environments - Experience with event-driven architectures or messaging systems (Kafka, RabbitMQ, etc.) - Familiarity with Elastic Cloud - Experience with API testing or workflow automation tools (Playwright, Postman, etc.) - Knowledge of system observability tools (ELK, Prometheus, Datadog, Grafana, etc.) - Strong debugging and production troubleshooting skills - Experience working with sensitive data and compliance requirements (HIPAA / PHI / PII) - Strong communication skills and ability to collaborate across technical and non-technical teams Pay Transparency Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, and paid time off. Salary range: $120,000—$150,000 USD. EEO Note Equal Opportunity Employer. Does not discriminate on the basis of any classification protected by law.

🏢 Summary: Senior Full Stack Development Engineer responsible for designing and building scalable backend services and APIs supporting healthcare and insurance transaction systems. The role focuses on Java-based backend architecture, distributed systems, data processing, and cloud-native development with strong emphasis on reliability, performance, and integration. The position involves modern DevOps practices, AI-assisted development tools, and high-volume transaction processing environments. 🗂️ Requirements: Bachelor’s degree in Computer Science or related field or equivalent experience, 8+ years of backend software engineering experience, Strong experience in Java, Experience with Spring Boot or similar frameworks, Strong knowledge of RESTful APIs, Understanding of distributed systems design, Strong SQL skills (Oracle preferred), Experience with NoSQL databases, Experience with AWS, Azure, or GCP, Experience with AI-assisted development tools (Copilot, Claude, etc.), Experience with Docker, Experience with Kubernetes, Familiarity with CI/CD pipelines (e.g., Jenkins), Experience building scalable backend systems, Understanding of Agile methodologies 📃 Skills: Java, Spring, SQL, Oracle, NoSQL, REST, AWS, Azure, GCP, Docker, Kubernetes, Jenkins, Kafka, RabbitMQ, Elastic, Playwright, Postman, ELK, Prometheus, Datadog, Grafana, Claude, Copilot, Gemini, Windsurf 🏢 Description: About the Role This is an opportunity to join a growing company transforming healthcare technology through modern electronic billing, payments, and secure data exchange solutions across the Property & Casualty and Healthcare industries. As a Senior Full Stack Development Engineer, you will design, build, and maintain scalable applications and APIs that power mission-critical healthcare and insurance workflows. This role focuses on backend architecture, service development, data processing, and system integration, ensuring high performance, reliability, and maintainability across platforms. You will collaborate with product, engineering, implementation, and QA teams to deliver robust backend capabilities that support complex transaction processing and customer integrations. The role leverages AI-assisted development tools (Claude Code, GitHub Copilot) and modern testing approaches to improve efficiency and ensure system reliability. This is a hybrid role based in Concord, California, with an expectation of working in the office at least two days per week. What You'll Do - Design, develop, and maintain backend services, APIs, and core platform components - Build scalable systems using Java and Spring Boot or similar frameworks - Develop and support RESTful APIs and integrations across internal and external systems - Participate in system design and architecture discussions - Support complex data processing, transformation, and integration workflows - Ensure backend systems are secure, reliable, and performant under high transaction volumes - Utilize AI-assisted development tools to accelerate development and improve code quality - Contribute to CI/CD pipelines and deployment automation - Write clean, maintainable, and testable code with strong unit and integration test coverage - Improve system observability through logging, monitoring, and diagnostics - Troubleshoot production and integration issues What You'll Need - Bachelor’s degree in Computer Science or related field, or equivalent experience - 8+ years of backend software engineering experience - Strong experience in Java and backend service development - Solid understanding of RESTful APIs and distributed systems design - Experience with Spring Boot or similar backend frameworks - Strong SQL experience (Oracle preferred) and familiarity with NoSQL databases - Experience with cloud platforms (AWS, Azure, or GCP) - Experience with AI-assisted development tools (Copilot, Claude, etc.) - Experience with Docker and Kubernetes - Familiarity with CI/CD pipelines (Jenkins or similar tools) - Deep understanding of Agile development methodologies - Experience building maintainable, scalable backend systems Nice to Have - Experience in healthcare, insurance, or financial services systems - Experience with event-driven architectures or messaging systems (Kafka, RabbitMQ) - Familiarity with Elastic Cloud - Experience with API testing or workflow automation tools (Playwright, Postman) - Knowledge of observability tools (ELK, Prometheus, Datadog, Grafana) - Experience working with sensitive data and compliance requirements (HIPAA / PHI / PII) Pay Transparency Compensation for this position ranges from $120,000 to $150,000 USD. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, and paid time off.

🏢 Summary: Senior Full Stack Development Engineer role focused on designing and building scalable backend systems and APIs for healthcare and insurance transaction platforms. The position emphasizes Java/Spring Boot development, distributed systems, cloud infrastructure, and AI-assisted engineering practices to support high-volume, mission-critical workflows. Hybrid role requiring collaboration across product, engineering, and implementation teams. 🗂️ Requirements: Bachelor’s degree in Computer Science or related field or equivalent experience, 8+ years of backend software engineering experience, Strong experience in Java, Experience with Spring Boot or similar frameworks, Solid understanding of RESTful APIs, Experience with distributed systems design, Strong SQL experience, Experience with cloud platforms (AWS, Azure, or GCP), Experience with containerization, Familiarity with CI/CD pipelines, Experience with AI-assisted development tools, Deep understanding of Agile methodologies 📃 Skills: Java, Spring, SQL, Oracle, NoSQL, REST, AWS, Azure, GCP, Docker, Kubernetes, Jenkins, Kafka, RabbitMQ, Elastic, Playwright, Postman, ELK, Prometheus, Datadog, Grafana, Claude, Copilot 🏢 Description: About the Role This is an opportunity to join a growing company transforming healthcare technology through modern electronic billing, payments, and secure data exchange solutions across the Property & Casualty and Healthcare industries. As a Senior Full Stack Development Engineer, you will play a key role in designing, building, and maintaining scalable applications and APIs that power mission-critical healthcare and insurance workflows. This role focuses on backend architecture, service development, data processing, and system integration, ensuring high performance, reliability, and maintainability across platforms. You will work across multiple initiatives, partnering with product, engineering, and implementation teams to deliver robust backend capabilities that support complex transaction processing and customer integrations. You will also leverage modern engineering practices, including AI-assisted development tools (Claude Code, GitHub Copilot) to improve development speed and efficiency, and apply modern testing approaches such as automated API and workflow validation (e.g., Playwright, where applicable) to ensure system reliability. This role is central to building and maintaining the backend systems that power core products and integrations. You will directly impact system scalability, reliability, and performance across multiple customer-facing and internal platforms. Your work will help ensure that complex healthcare and insurance transactions are processed accurately, efficiently, and securely at scale. This is a hybrid role based in Concord, California, with an expectation of working in the office at least two days per week. What You'll Do - Design, develop, and maintain backend services, APIs, and core platform components - Build scalable systems using Java and Spring Boot or similar frameworks - Develop and support RESTful APIs and service integrations across internal and external systems - Participate in system design and architecture discussions for scalable backend solutions - Work closely with product, implementation, QA, and engineering teams to define technical requirements - Support complex data processing, transformation, and integration workflows - Ensure backend systems are secure, reliable, and performant under high transaction volumes - Utilize AI-assisted tools to accelerate development and improve productivity while maintaining high code quality - Contribute to CI/CD pipelines, deployment automation, and DevOps practices - Write clean, maintainable, and testable code with strong unit and integration test coverage - Apply modern engineering practices, including shift-left testing and continuous quality improvement - Improve system observability through logging, monitoring, and diagnostics enhancements - Troubleshoot production and integration issues as needed What You'll Need - Bachelor's degree or equivalent experience in Computer Science or related field - 8+ years of backend software engineering experience - Strong experience in Java and backend service development - Solid understanding of RESTful APIs and distributed systems design - Experience with Spring Boot or similar backend frameworks - Strong SQL experience (Oracle preferred) and familiarity with NoSQL databases - Experience working with cloud platforms (AWS, Azure, or GCP) - Experience with AI-assisted development tools (Copilot, Claude, or similar) - Experience with containerization (Docker) and orchestration (Kubernetes) - Familiarity with CI/CD pipelines (Jenkins or similar tools) - Deep understanding of Agile development methodologies - Experience building maintainable, scalable backend systems Nice to Have - Experience in healthcare, insurance, or financial services systems - Exposure to high-volume transaction processing or integration-heavy environments - Experience with event-driven architectures or messaging systems (Kafka, RabbitMQ) - Familiarity with Elastic Cloud - Experience with API testing or workflow automation tools (Playwright, Postman) - Knowledge of system observability tools (ELK, Prometheus, Datadog, Grafana) - Strong debugging and production troubleshooting skills - Experience working with sensitive data and compliance requirements (HIPAA / PHI / PII) - Strong communication skills and ability to collaborate across technical and non-technical teams

🏢 Summary: IT Engineer role focused on building and securing enterprise IT infrastructure in a digital health environment. The position includes endpoint management, IAM, networking, IT service delivery, compliance support, and strategic IT roadmap execution in a primarily remote company with partial onsite work in Denver. Candidates will manage scalable IT operations, collaborate with InfoSec and HR teams, and lead infrastructure and hardware lifecycle initiatives. 🗂️ Requirements: 8+ years of Enterprise IT experience, Experience managing macOS and Windows environments, Experience implementing MDM solutions, Proficiency with IAM platforms, Knowledge of OIDC and OAuth2 authentication protocols, Experience managing secure networking infrastructure, Experience with endpoint protection services, Experience collaborating with InfoSec and HR teams, Experience with VPN, SASE, and CASB technologies, Experience using JIRA or similar ticketing systems, Experience managing Google Workspace, Strong technical documentation and writing skills, Ability to work onsite in Denver at least 2 days per week 📃 Skills: macOS, Windows, Jamf, Kandji, ManageEngine, Okta, OIDC, OAuth2, VPN, SASE, CASB, JIRA, Google, Workspace, MDM, IAM, Firewalls, Switches, Wireless, InfoSec 🏢 Description: About the Opportunity We have an immediate opening for an IT Engineer to execute on our enterprise IT roadmap. We're searching for someone excited to build a secure and compliant enterprise IT ecosystem and drive efficiency for our employees. What would I be doing? You will partner with our Information Security, IT Management, and HR teams to evolve and secure our employee-facing infrastructure. On any given day, you will: - Architect Infrastructure: Design, deploy, and maintain robust office networking and automated endpoint management systems to ensure secure and efficient device deployment. - Lead IT Service Delivery: Own the IT service desk lifecycle, streamlining request management and resolution protocols to provide high-velocity support. - Manage Lifecycle & Hardware Logistics: Oversee end-to-end hardware lifecycle management, including procurement, inventory tracking, regular maintenance, and onboarding/offboarding workflows. - Drive Strategic Growth: Assist in development of the IT roadmap, including forecasting software/hardware budgets and coordinating large-scale technology upgrades. - Ensure Security & Compliance: Partner with InfoSec to participate in compliance audits, gather evidence, and implement zero-trust access mechanisms (e.g., SASE, VPN). - Optimize & Scale: Proactively identify process bottlenecks and architect scalable, sustainable solutions that support the company's growth trajectory. - Lead Strategic IT Projects: Independently create project plans, establish clear timelines, and manage deliverables based on team bandwidth and capacity to ensure successful execution of IT initiatives. - Onsite: Ability to work from our Denver office at least 2 days per week. Qualifications - 8+ years of professional experience in Enterprise IT, with a history of owning and evolving core infrastructure. - Expertise in managing macOS and Windows environments, including the implementation of MDM solutions (e.g., Jamf, Kandji, or ManageEngine). - Deep proficiency with Identity & Access Management (IAM) platforms like Okta, including familiarity with authentication protocols such as OIDC and OAuth2. - Demonstrated ability to manage secure networking infrastructure (firewalls, switches, wireless technology) and endpoint protection services. - Strong analytical skills with a data-driven approach to IT management, including reporting on budget utilization, hardware lifecycle, and service metrics. - Experience collaborating with cross-functional teams (e.g., InfoSec, HR) to ensure security and compliance posture (e.g., VPN, SASE, CASB). - Excellent communication skills with the ability to convey complex technical concepts to non-technical stakeholders. - A track record of mentoring team members and providing strategic technical guidance. - Experience tracking requests using ticketing systems such as JIRA. - Extensive experience with owning and managing Google Workspace, including user administration, security configurations, and group policies. - Previous experience working within a startup environment. - Strong experience with documentation and technical writing, including the ability to hold teams accountable for the development and maintenance of technical documentation. Impress us more - Previous experience within digital health - Expertise in Data Loss Prevention software and services - Prior ownership and management of JIRA - Demonstrable previous ownership of IT budgeting and forecasting Compensation - Base Salary: $105,000-$125,000 - TTC: $115,500 - $137,500 - Eligible for a 15% target annual bonus - Stock options, paid benefits, and employee perks included Benefits - Medical, dental, and vision plans - 401(k) match program - 7 company-wide holidays - Week off between Christmas and New Year - Self-managed PTO policy - Employee stock option incentive plan Job duties, activities, and responsibilities are subject to change by the company.

🏢 Summary: IT Engineer role focused on building and managing secure enterprise infrastructure, endpoint management, networking, IAM, and IT service delivery in a digital health environment. The position involves collaborating with InfoSec and HR teams, leading IT projects, managing hardware and software lifecycles, and supporting scalable IT operations. The role is primarily remote with required onsite work in Denver at least two days per week. 🗂️ Requirements: 8+ years of Enterprise IT experience, Experience managing macOS and Windows environments, Experience implementing MDM solutions, Expertise with IAM platforms, Knowledge of OIDC and OAuth2, Experience managing secure networking infrastructure, Experience with endpoint protection services, Experience with VPN, SASE, and CASB, Experience with Google Workspace administration, Experience using JIRA or similar ticketing systems, Strong technical documentation skills, Ability to work onsite in Denver 2 days per week 📃 Skills: macOS, Windows, Jamf, Kandji, ManageEngine, Okta, OIDC, OAuth2, VPN, SASE, CASB, JIRA, GoogleWorkspace, MDM, IAM, Firewalls, Switches, Wireless, InfoSec 🏢 Description: About the Opportunity We have an immediate opening for an IT Engineer to execute on our enterprise IT roadmap. We're searching for someone excited to build a secure and compliant enterprise IT ecosystem and drive efficiency for our employees. What would I be doing? You will partner with our Information Security, IT Management, and HR teams to evolve and secure our employee-facing infrastructure. On any given day, you will: - Architect Infrastructure: Design, deploy, and maintain robust office networking and automated endpoint management systems to ensure secure and efficient device deployment. - Lead IT Service Delivery: Own the IT service desk lifecycle, streamlining request management and resolution protocols to provide high-velocity support. - Manage Lifecycle & Hardware Logistics: Oversee end-to-end hardware lifecycle management, including procurement, inventory tracking, regular maintenance, and onboarding/offboarding workflows. - Drive Strategic Growth: Assist in development of the IT roadmap, including forecasting software/hardware budgets and coordinating large-scale technology upgrades. - Ensure Security & Compliance: Partner with InfoSec to participate in compliance audits, gather evidence, and implement zero-trust access mechanisms (e.g., SASE, VPN). - Optimize & Scale: Proactively identify process bottlenecks and architect scalable, sustainable solutions that support the company's growth trajectory. - Lead Strategic IT Projects: Independently create project plans, establish clear timelines, and manage deliverables based on team bandwidth and capacity to ensure successful execution of IT initiatives. - Onsite: Ability to work from the Denver office at least 2 days per week. Qualifications - 8+ years of professional experience in Enterprise IT, with a history of owning and evolving core infrastructure. - Expertise in managing macOS and Windows environments, including the implementation of MDM solutions (e.g., Jamf, Kandji, or ManageEngine). - Deep proficiency with Identity & Access Management (IAM) platforms like Okta, including familiarity with authentication protocols such as OIDC and OAuth2. - Demonstrated ability to manage secure networking infrastructure (firewalls, switches, wireless technology) and endpoint protection services. - Strong analytical skills with a data-driven approach to IT management, including reporting on budget utilization, hardware lifecycle, and service metrics. - Experience collaborating with cross-functional teams (e.g., InfoSec, HR) to ensure security and compliance posture (e.g., VPN, SASE, CASB). - Excellent communication skills with the ability to convey complex technical concepts to non-technical stakeholders. - A track record of mentoring team members and providing strategic technical guidance. - Experience tracking requests using ticketing systems such as JIRA. - Extensive experience with owning and managing Google Workspace, including user administration, security configurations, and group policies. - Previous experience working within a startup environment. - Strong experience with documentation and technical writing, including the ability to hold teams accountable for the development and maintenance of technical documentation. Impress us more - Previous experience within digital health - Expertise in Data Loss Prevention software and services - Prior ownership and management of JIRA - Demonstrable previous ownership of IT budgeting and forecasting Compensation - Base Salary: $105,000-$125,000 - Total Target Compensation (TTC): $115,500-$137,500 - Eligible for a 15% target annual bonus - Stock options, paid benefits, and employee perks included Benefits - Medical, dental, and vision plans - 401(k) match program - Stock option incentive plan - 7 company-wide holidays - Week off between Christmas and New Years - Self-managed PTO policy