Mailroom Associate

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: Monday–Friday | 7:30 AM – 4:30 PM

Keep Workplace Operations Running Smoothly

If you're organized, dependable, and enjoy keeping things moving behind the scenes, this role is for you. As a Mailroom Associate, you'll support daily mail, shipping, document services, and workplace operations that help employees stay productive and connected. From receiving critical deliveries to supporting office services, you'll play an important role in ensuring day-to-day operations run efficiently.

Why This Role Matters

Every package delivered, shipment processed, and document completed contributes to a seamless workplace experience. Your attention to detail and commitment to service help ensure employees have the resources and support they need to do their best work.

What You'll Do

Mail & Shipping Operations

• Receive, track, sort, and distribute incoming mail and packages
• Process outgoing mail and shipments
• Maintain shipment tracking and chain-of-custody records
• Respond to mail and package inquiries

Document & Office Support

• Perform scanning, imaging, and basic copy/print services
• Operate and maintain multifunction devices (MFDs), including replenishing paper and toner
• Maintain an organized business service center

Workplace Support

• Assist with meeting room setups and office moves
• Provide light facility support as needed
• Support additional operational tasks and cross-functional coverage

Customer Service

• Deliver professional service in all interactions
• Build positive relationships with employees and internal teams
• Handle sensitive information with discretion and professionalism

Qualifications

• High School Diploma or equivalent required
• 2+ years of experience in mailroom, office services, shipping/receiving, logistics, or customer service preferred
• Experience with package tracking and shipping systems preferred
• Working knowledge of multifunction devices (MFDs) preferred

Physical Requirements

• Ability to lift and move packages up to 40 lbs.
• Ability to stand, walk, bend, kneel, and sit for extended periods
• Ability to operate office equipment and transport materials using carts

Travel: None

What We Offer

• Career Growth: Opportunity to learn new skills and explore career advancement.
• Learning & Development: Ongoing training and development programs.
• Recognition Programs: Recognition initiatives for employees at all levels.
• Benefits: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts and Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.