Mailroom Associate

🏢 Summary: The offer is for a Mailroom Associate responsible for managing inbound and outbound mail, shipping and receiving, and supporting daily operations of an onsite business service center. The role focuses on accurate mail processing, equipment operation, record keeping, and providing high-level customer service to employees. It also includes reception and hospitality support as needed. 🗂️ Requirements: High School Diploma or equivalent, Knowledge of shipping and receiving procedures, Experience with MS Office Suite, Ability to operate mailroom and MFD equipment, Ability to lift 40 lbs or more frequently, Ability to manage multiple tasks simultaneously, Current knowledge or ability to learn computer-based systems, Adherence to company policies and procedures, Ability to work assigned hours determined by manager 📃 Skills: MSOffice, MFD, PostageMeter, Photocopier, MailFoldingMachine, ChainOfCustodySoftware, Shipping, Receiving 🏢 Description: Job Title: Mailroom Associate Reports To: The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. Duties and Responsibilities: - Provides 5-star customer service to all employees (in all forms of communication). - Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package. - Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine. - Maintains records of receipt, mailing dates, and other required information. - Manages outgoing mail/package transactions. - Performs duties associated with shipping and receiving of materials. - Notifies employees upon receipt of inbound deliveries. - Distributes mail/packages to company personnel. - Acts as point of contact for company personnel on mail/package inquiries. - Submit work orders for certain requests. - Maintains the Business Service Center area in a neat and orderly fashion. - Monitors level of office supplies on the floor and replenishing and orders accordingly. - Proactively seeks out additional work during downtime. - Builds professional relationships with customers and other teams. - Maintains professionalism and composure when interacting with all employees. - Trains back-up and providing guidance on policies and procedures. - Determines what additional support is needed when handling sensitive inquiries. - Provides exceptional customer service to client. - Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed. Competencies: - Strong verbal and written communication skills. - Excellent customer service skills. - PC skills MS Office Suite experience. - Ability to handle multiple tasks simultaneously. - Good organizational skills. - Working knowledge of MFD equipment. - Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. - Possesses ability to work independently and is capable of completing projects. - Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials. Qualifications and Education Requirements: - High School Diploma (or equivalent) required. - 2+ years prior work experience preferred. - Ability to work assigned work hours determined by manager. - Flexible, Adaptable, and Dependable. - A Team Player. - Excellent organizational and time management skills. - Analytical abilities and aptitude in problem-solving. - Superb written and verbal communication skills. - Current knowledge or ability to learn computer-based systems required for functions of position. - Required to maintain an overall professional appearance and attitude. - Adhere to all policies and procedures required. Physical Demands: Approximately 50% of the time this position requires the below physical demands. - Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. - Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. - Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.). - Ability to communicate and decern information effectively with onsite staff using vision, hearing, and oral/written comprehension. - Ability to lift or move 40 lbs. or greater frequently. Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. The company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range: $22.64—$22.64 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: A work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: A variety of recognition programs for all levels of employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

🏢 Summary: The offer is for a Client Services Associate responsible for delivering on-site office and mailroom support, including mail processing, shipping and receiving, office supply management, and front desk backup. The role focuses on providing high-level customer service while ensuring business service center operations run smoothly. It combines operational, administrative, and light facility support duties in a client-facing environment. 🗂️ Requirements: High School Diploma or equivalent, Knowledge of shipping and receiving procedures, Experience with MS Office Suite, Ability to operate multi-function devices (MFDs), Ability to use computer-based systems for mail tracking and job functions, Ability to validate packing slips and select appropriate packing materials, Ability to lift 40 lbs or more frequently, Ability to work assigned hours set by manager, Strong organizational and time management skills, Ability to work independently and follow policies and procedures 📃 Skills: MSOffice, MFD, MailProcessing, Shipping, Receiving, CopyPrint, ComputerSystems, ChainOfCustodySoftware 🏢 Description: Client Services Associate Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: Provides 5-star customer service to all employees (in all forms of communication). Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package. Manages outgoing mail/package transactions. Performs duties associated with shipping and receiving of materials. Notifies employees upon receipt of inbound deliveries. Distributes mail/packages to company personnel. Acts as point of contact for company personnel on mail/package inquiries. Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper). Submit work orders for certain requests. Service and replenish the barista, pantry, conference, kitchen, or meetings areas. Will perform meeting room and conference room set ups. May perform building occupant moves within assigned facilities. Will perform light maintenance and cleaning duties as assigned. Maintains the Business Service Center area in a neat and orderly fashion. Monitors level of office supplies on the floor, and replenishing and orders accordingly. Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality. Proactively seeks out additional work during downtime. Builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees. Trains back-up and providing guidance on policies and procedures. Determines what additional support is needed when handling sensitive inquiries. Provides exceptional customer service to client. Provides reception or concierge (front of office) coverage as needed. Competencies: Strong verbal and written communication skills. Excellent customer service skills. PC skills MS Office Suite experience. Ability to handle multiple tasks simultaneously. Good organizational skills. Working knowledge of MFD equipment. Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. Possesses ability to work independently and capable of completing projects. Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials. Qualifications and Education Requirements: High School Diploma (or equivalent) required. 1+ years prior work experience preferred. Ability to work assigned work hours determined by manager. Excellent organizational and time management skills. Analytical abilities and aptitude in problem-solving. Superb written and verbal communication skills. Current knowledge or ability to learn computer-based systems required for functions of position. Required to maintain an overall professional appearance and attitude. Adhere to all policies and procedures required. Physical Demands: Approximately 50% of the time this position requires the below physical demands. Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). Ability to lift or move 40 lbs. or greater frequently. Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: We promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

🏢 Summary: On-site Service Delivery Supervisor role overseeing lockbox processing operations, supervising teams across multiple projects, and ensuring daily service delivery, client satisfaction, and compliance with operational standards. The position combines hands-on operational management with staff leadership, performance monitoring, and continuous process improvement. Offers competitive compensation and comprehensive benefits. 🗂️ Requirements: 3+ years of related office experience, Previous management/supervisory experience overseeing 5–10 employees, Experience in hospitality services (preferred), Ability to manage daily lockbox processing operations, Exceptional computer skills, Ability to work independently with minimal direction, Ability to lift and move 40 lbs frequently, Manual dexterity to operate office equipment, Strong understanding of selling skills, Strong integrity and business ethics 📃 Skills: Lockbox, Metrics, Productivity, Quality, Office, DataEntry, Greenhouse, Computer, Reporting, Scheduling 🏢 Description: We have an excellent opportunity for an experienced Service Delivery Supervisor to oversee lockbox processing operations. SPS offers a competitive benefits package including paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts and a 401K with company match. Description: The Service Delivery Supervisor (SDS) is responsible for overseeing all areas of Lockbox Processing. This role provides leadership and functions as a working supervisor by guiding and directing lockbox activities. The position sits on-site with the client and may oversee multiple sites or projects. Responsibilities include daily service delivery, employee management, overall customer satisfaction, and adherence to company policies. The supervisor acts as the primary daily client contact in coordination with the Service Delivery Manager while overseeing all onsite supervisory functions. Overall, this position continuously offers the highest level of service to client and employees while maintaining a professional image by providing prompt, courteous, and efficient service. What You Will Do: - Lead and supervise daily lockbox processing activities to ensure operational efficiency - Ensure compliance with agreed-upon service levels - Monitor staff productivity and quality metrics - Organize and assist in control of assigned project work - Ensure standards and procedures are followed - Communicate effectively with team members and management - Support staffing and schedule planning - Train and mentor staff to ensure adherence to procedures and best practices - Analyze monthly metrics and implement improvements - Drive change and innovation to improve business processes - Participate in succession planning at the site Requirements: - 3+ years of related office experience (hospitality services experience preferred) - Previous supervisory experience managing 5–10 employees - Exceptional computer skills - Ability to work independently with minimal direction - Ability to perform physical duties including lifting and moving 40 lbs - Manual dexterity for operating office machinery and performing data entry - Strong understanding of selling skills - Strong integrity and solid business ethics Physical Demands: - Ability to grasp, lift, carry, or move packages using a wheeled cart (up to 60 lbs capacity) - Ability to walk, bend, kneel, stand, or sit for extended periods - Manual dexterity to operate office machinery and input data while on the phone - Specific vision abilities including close and distance vision, focus adjustment, and color differentiation Travel: None or negligible Compensation: The expected compensation is $27 per hour. Final offer depends on skills, experience, and job-related factors. Benefits: - Career growth opportunities - Learning and development programs - Employee recognition programs - Comprehensive benefits including Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. The Greenhouse applicant tracking system is used and does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy.

🏢 Summary: Entry-level digital document processing role focused on classifying, validating, and processing scanned documents with high accuracy in a production environment. The position requires strong data entry skills, attention to detail, and adherence to SLAs, compliance standards, and confidentiality policies. Offers career growth, learning opportunities, and a comprehensive benefits package. 🗂️ Requirements: High school diploma or equivalent, High-volume data entry experience, Fast and accurate alphanumeric typing skills, Strong attention to detail, Ability to work in a production environment, Ability to meet or exceed deadlines, Compliance with SLAs, regulations, and company policies, Ability to maintain confidentiality and data privacy 📃 Skills: DataEntry, Typing, Alphanumeric, DocumentImaging, Scanning, QualityControl, SLA, DataProcessing 🏢 Description: Digital Document Specialist Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership The ideal candidate will: - Have a minimum high school diploma or equivalent. - Possess strong attention to detail and high-volume data entry experience. - Demonstrate fast, accurate alpha-numeric typing skills. - Be comfortable working in a production environment and with technology. - Show willingness to adapt and learn new technologies. - Take initiative and pride in their work. - Thrive in a team environment and be motivated by results. - Be capable of meeting or exceeding deadlines. - Have familiarity with document imaging software (desired but not required). Key responsibilities include: - Classifying scanned documents by checking form fields and inputting information into pre-defined fields. - Ensuring the quality of scanned documents. - Processing documents while maintaining accuracy as guaranteed in client Service Level Agreements (SLAs). - Matching corresponding paperwork to accounts and applying appropriate business rules. - Adhering to all governmental regulations and company policies and procedures. - Protecting organizational assets and maintaining privacy and confidentiality. - Upholding ethical standards and complying with business principles. - Assisting in other operational areas as needed. WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: A work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: A variety of recognition programs for all levels of employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

🏢 Summary: Full-time, in-office Legal Document/Intake Specialist role supporting law firms with process serving and document delivery operations. The position focuses on reviewing and processing legal documents, data entry, digital record management, and client communication in a fast-paced environment. Offers hourly pay, benefits, and the opportunity to contribute to efficient legal service operations. 🗂️ Requirements: High school diploma or GED, Ability to work on-site 5 days a week, Experience in general office or administrative work, Proficiency with basic computer systems, Familiarity with Microsoft Office (Word, Excel), Strong typing and accurate data entry skills, Ability to manage multiple tasks in a fast-paced environment, Strong organizational and time-management skills, Clear written and verbal communication skills, Professional demeanor with clients and legal professionals 📃 Skills: Microsoft, Word, Excel, DataEntry, DocumentManagement, Scanning, Imaging, OfficeSoftware 🏢 Description: Schedule: Monday - Friday | 9:30 AM - 5:00 PM Company Overview We're Proof, a high growth company in the legal tech industry founded in 2017. Our best-in-class legal services platform is trusted by over 3,000 law firms across the U.S. and serves countless pro se parties. Our core offerings, Service of Process and E-Filing, are designed to make legal services more accessible, efficient, and transparent. We are on track to double our business again this year and are looking for dedicated, detail-oriented professionals to join our team as we continue to scale. If you are passionate about transforming the legal industry and believe in making legal services more affordable and accessible to all, we invite you to join our mission-driven team. Position Overview We are a busy and growing legal services company supporting law firms with process serving and document delivery. We are looking for a reliable and detail-oriented Legal Document/Intake Specialist to help keep daily operations running smoothly. This role is ideal for someone who enjoys organization, working with legal documents, and supporting a fast-paced office environment. You will work closely with our internal team to ensure that they are supported. What You'll Do - Review and process legal documents for accuracy and completeness - Perform data entry to initiate, update, and close case files - Prepare, scan, image, and upload legal documents for law firm clients - Maintain organized digital records and case documentation - Communicate with law firms, customers, and contract process servers regarding case updates - Perform collection calls for past due balances when necessary - Provide professional and courteous customer service - Assist with general administrative and clerical duties to support office operations What You'll Bring - High school diploma or GED required - 2+ years of general office or administrative experience preferred - Comfortable using basic computer systems and office software - Familiarity with Microsoft Office (Word, Excel) - Strong typing and data entry accuracy - Ability to manage multiple tasks in a fast-paced environment - Strong organizational and time-management skills - Clear written and verbal communication skills - Professional demeanor when working with clients and legal professionals Work Environment This is an in-office position in a professional office setting. Employees in this role: - Work primarily at a computer workstation - Frequently use office equipment such as scanners, printers, and imaging systems - May occasionally move items weighing up to 10–25 pounds - Must be able to remain seated or stationary for extended periods while working on a computer - Must be located in the San Antonio metropolitan area with the ability to work from the office 5 days a week. Compensation and Benefits - Full-time, hourly position - $17 per hour, plus overtime - Medical, dental, vision, disability insurance, and 401K available - Flexible time off (paid planned and sick time, and paid holidays) - Equipment provided E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters.