CSR/Dispatcher

🏢 Summary: Sewer Sales Specialist role focused on inspecting and diagnosing residential sewer issues, educating homeowners, preparing estimates, and closing sewer repair and replacement projects. The position combines technical sewer expertise with in-home sales responsibilities and coordination with excavation and installation teams. Offers base pay plus commission, company vehicle, benefits, and ongoing training. 🗂️ Requirements: Minimum 2 years of plumbing, drain, sewer, excavation, or in-home sales experience, Ability to operate and interpret sewer camera inspections, Ability to diagnose sewer line issues (root intrusion, offsets, separations, bellies, broken or collapsed pipes, scale buildup, backups, restrictions), Experience building accurate estimates and scopes of work, Experience using ServiceTitan, Ability to discuss financing options with homeowners, Valid driver's license with clean driving record 📃 Skills: Plumbing, Sewer, Drain, Excavation, Sales, ServiceTitan, Inspections, Diagnostics, Estimating, Financing 🏢 Description: Sewer Sales Specialist Company: Carter's Plumbing, Heating & Cooling Location: White Lake, MI About Carter's Plumbing, Heating & Cooling At Carter's Plumbing, Heating & Cooling, our mission is simple: Growing Together as a Team to Serve Every Customer with Excellence—and have fun doing it. We are committed to providing exceptional service while creating opportunities for our employees to grow, succeed, and build rewarding careers. Position Summary Carter's Plumbing, Heating & Cooling is seeking a Sewer Sales Specialist to join our growing team. This individual will serve as the sewer expert for homeowners, identifying sewer issues, educating customers on their options, building estimates, and closing repair and replacement projects. The ideal candidate has experience in sewer, plumbing, drain, excavation, or in-home sales and is comfortable communicating with homeowners, reviewing sewer camera footage, and recommending solutions that meet the customer's needs. Responsibilities - Perform sewer evaluations and inspections - Review sewer camera footage and diagnose sewer line issues - Educate homeowners on sewer repair and replacement options - Build accurate estimates and scopes of work - Present recommendations and close sewer repair and replacement opportunities - Coordinate projects with excavation and installation teams - Document findings, photos, videos, and customer recommendations - Utilize ServiceTitan and company technology to manage opportunities - Ensure a smooth customer experience from inspection through project completion - Maintain strong communication with customers and internal teams What We're Looking For - 2+ years of plumbing, drain, sewer, excavation, or in-home sales experience preferred - Experience operating sewer cameras preferred - Service plumbing experience is a plus - Excavation or underground utility experience is a plus - Experience with ServiceTitan preferred - Experience discussing financing options with homeowners - Strong communication and relationship-building skills - Ability to educate customers and explain options clearly - Comfortable asking for the sale and closing work professionally - Ability to identify root intrusion, offsets, separations, bellies, broken pipe, collapsed lines, scale buildup, backups, and restrictions - Ability to build accurate estimates and scopes of work - Valid driver's license with a clean driving record Why You'll Love Working Here - Competitive base pay plus commission - Company vehicle - Medical, dental, and vision insurance - Paid time off and paid holidays - 401(k) with company match - Ongoing training and career development - Advancement opportunities - Year-round work with a growing company - A team-first culture focused on growth, service, and excellence Join Our Team If you're the type of person who can spot a sewer problem, explain it to a homeowner, and confidently help them move forward with the right solution, we want to talk to you. Join Carter's Plumbing, Heating & Cooling and help homeowners protect one of the most important systems in their home while building.

🏢 Summary: Entry-level, full-time in-office Sourcing Assistant role supporting purchasing, vendor coordination, and administrative operations within a fast-paced HVAC and plumbing environment. The position focuses on processing purchase orders, tracking materials, communicating with vendors and internal teams, and maintaining accurate records using company software systems. Ideal for detail-oriented, tech-savvy candidates with strong computer proficiency and organizational skills. 🗂️ Requirements: Minimum 18 years old, Strong computer skills, Proficiency in Microsoft Outlook, Proficiency in Microsoft Excel, Proficiency in Microsoft Word, Ability to learn and use new software systems, Ability to manage multiple tasks simultaneously, Strong organizational skills, Excellent attention to detail, Strong verbal and written communication skills, Ability to work full-time in-office, Ability to work in a fast-paced environment 📃 Skills: Outlook, Excel, Word, ERP, Inventory, Scheduling, Accounting, DataEntry, Dispatching 🏢 Description: Sourcing Assistant Compensation: $20–$25 per hour (based on experience) What We Offer - Competitive pay with a top-performing mechanical contractor - Stable, long-term career opportunity - Ongoing training and development - Career advancement opportunities - Supportive and collaborative team environment - Promote-from-within culture - Growing company with strong leadership and vision Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Retirement Savings Plan with Company Match - Paid Time Off - Paid Holidays - Life Insurance - Ongoing Training & Professional Development Position Overview We are seeking a detail-oriented and dependable Sourcing Assistant to join our growing Purchasing Department. This entry-level position supports purchasing activities, vendor communication, material coordination, and office operations. The Sourcing Assistant helps ensure that materials, information, and communication flow efficiently between vendors, field teams, and internal departments. This role is ideal for someone who enjoys organization, problem-solving, working with technology, and supporting a fast-paced operation. Success in this position requires strong computer skills, attention to detail, excellent communication, and the ability to manage multiple priorities throughout the day. No previous purchasing experience is required. We are willing to train the right individual who demonstrates a strong work ethic, positive attitude, and willingness to learn. This is a full-time, in-office position. Remote or hybrid work is not available. Key Responsibilities Purchasing & Vendor Support - Assist with creating and processing purchase orders - Communicate with vendors regarding order status, delivery schedules, and material availability - Track material deliveries and provide updates to internal teams - Assist with coordinating deliveries to support field operations - Maintain accurate purchasing records and documentation - Help process material returns and vendor requests - Follow up on purchase orders and delivery confirmations - Enter and update information within company software systems - Support the purchasing team with administrative and coordination tasks - Assist with special projects and departmental initiatives as assigned Administrative & Operations Support - Answer and direct incoming phone calls - Assist with customer and technician communication - Support dispatching and scheduling efforts as needed - Prepare and distribute work orders and related documentation - Assist with invoice processing and administrative tasks - Maintain organized electronic and physical records - Support communication between departments - Assist with office projects and process improvements - Provide general administrative support to office staff What We're Looking For Required Skills & Qualifications - Strong computer skills and ability to quickly learn new software systems - Ability to effectively manage multiple incoming calls, material requests, and administrative tasks while maintaining accuracy, professionalism, and attention to detail - Proficiency with Microsoft Outlook, Excel, and Word - Comfortable working with multiple software programs and digital platforms throughout the day - Strong organizational and time-management skills - Excellent attention to detail and accuracy - Strong verbal and written communication skills - Ability to prioritize tasks and manage multiple responsibilities simultaneously - Strong customer service and problem-solving skills - Ability to work effectively in a fast-paced office environment - Ability to work independently and as part of a team - Dependable, professional, and self-motivated - Positive attitude and willingness to learn - Minimum age of 18 years old Preferred Qualifications - Previous experience in customer service, administrative support, office coordination, dispatching, data entry, or a related role - Experience working with ERP, purchasing, inventory, scheduling, or accounting software - Experience in the construction, HVAC, plumbing, or service industry is a plus Previous purchasing experience is not required. We are willing to train motivated individuals who demonstrate strong computer proficiency, attention to detail, communication skills, and a desire to learn.

🏢 Summary: Full-time Sr. Service Coordinator (HVAC Dispatch) role responsible for scheduling and dispatching HVAC technicians, managing service requests, and supporting daily service operations. The position focuses on optimizing workflow, maintaining accurate documentation, and ensuring efficient communication between customers and field teams. Ideal for candidates with HVAC or mechanical dispatch experience and strong organizational skills. 🗂️ Requirements: 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction, Experience coordinating and scheduling service calls and work orders, Ability to use dispatching or scheduling tools and document management systems, Strong multitasking and organizational skills, Strong written and verbal communication skills, Ability to work in a fast-paced service environment, Ability to remain calm and professional under pressure 📃 Skills: HVAC, Dispatching, Scheduling, ERP, Foundation, Documentation, Invoicing, Email 🏢 Description: NTD Mechanical – Mechanical Services Division Position Summary The Sr. Service Coordinator (HVAC Dispatch) is a key operations role responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow within the department. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced service environment. What You'll Do - Coordinate, schedule, and prioritize incoming service calls and work orders - Dispatch technicians and monitor schedules for daily efficiency - Communicate job updates and changes with field technicians - Handle customer calls, emails, and service inquiries - Maintain accurate documentation, reports, and digital job files - Assist with invoicing and attaching required documentation - Support service leadership with reports, planning, and workflow improvements What You'll Bring Required - 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction - Strong multitasking, organizational, and communication skills - Comfort using dispatching and/or scheduling tools, email, and document management systems - Ability to stay calm and professional under pressure Preferred - Experience with Foundation or similar service management/ERP platforms - Familiarity with HVAC terminology or commercial service workflows What We Offer - Medical, dental, and vision insurance - 100% company-paid life insurance ($50,000) - 401(k) with discretionary company match - Paid time off: - 40 hours (1 week) after 6 months of employment - 80 hours (2 weeks) after 1 year - 120 hours (3 weeks) after 3 years - 160 hours (4 weeks) after 5 years - 6 paid company holidays - Company-provided laptop (and iPad, if required) - Professional development and growth opportunities

🏢 Summary: Full-time Senior Service Coordinator (HVAC Dispatch) role responsible for coordinating and dispatching HVAC service technicians, managing work orders, and supporting daily service operations. The position focuses on scheduling efficiency, customer communication, documentation management, and operational support within a fast-paced commercial HVAC environment. Offers benefits, paid time off, and professional development opportunities. 🗂️ Requirements: 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction, Experience coordinating and scheduling service calls and work orders, Ability to dispatch technicians and manage daily schedules, Proficiency with dispatching or scheduling tools, Experience using email and document management systems, Strong organizational and multitasking skills, Ability to maintain accurate documentation and reports, Ability to communicate effectively with technicians and customers, Ability to work under pressure in a fast-paced environment 📃 Skills: HVAC, Dispatching, Scheduling, Foundation, ERP, Documentation, Invoicing 🏢 Description: Sr. Service Coordinator - HVAC Dispatch NTD Mechanical – Mechanical Services Division Department: Service Reports To: Service Director About NTD Mechanical NTD Mechanical is a trusted leader in commercial HVAC, mechanical, and plumbing services, serving commercial and industrial clients throughout Texas. Our Mechanical Services division specializes in HVAC service, repair, and maintenance of complex HVAC systems, delivering reliable, high-quality support with a strong focus on customer satisfaction and technical expertise. As we grow our service division, we are looking for a highly organized, customer-focused Sr. Service Coordinator (HVAC Dispatch) to play a key role in driving efficient scheduling, technician utilization, and service operations performance. Position Summary The Sr. Service Coordinator (HVAC Dispatch) is a key operations role responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow within the department. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced service environment. What You'll Do Coordinate, schedule, and prioritize incoming service calls and work orders Dispatch technicians and monitor schedules for daily efficiency Communicate job updates and changes with field technicians Handle customer calls, emails, and service inquiries Maintain accurate documentation, reports, and digital job files Assist with invoicing and attaching required documentation Support service leadership with reports, planning, and workflow improvements What You'll Bring Required 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction Strong multitasking, organizational, and communication skills Comfort using dispatching and/or scheduling tools, email, and document management systems Ability to stay calm and professional under pressure Preferred Experience with Foundation or similar service management/ERP platforms Familiarity with HVAC terminology or commercial service workflows What We Offer Medical, dental, and vision insurance. 100% company-paid life insurance ($50,000). 401(k) with discretionary company match. Paid time off: 40 hours (1 week) after 6 months of employment 80 hours (2 weeks) after 1 year 120 hours (3 weeks) after 3 years 160 hours (4 weeks) after 5 years 6 paid company holidays. Company-provided laptop (and iPad, if required). Professional development and growth opportunities.

🏢 Summary: Full-time Sr. Service Coordinator (HVAC Dispatch) role responsible for coordinating technicians, scheduling service calls, and supporting daily service operations in a fast-paced commercial HVAC environment. The position focuses on dispatching, documentation management, customer communication, and workflow efficiency. Offers comprehensive benefits, paid time off, and professional development opportunities. 🗂️ Requirements: 1–3+ years dispatching or customer service experience in HVAC, mechanical, or construction, Experience coordinating service calls and technician schedules, Ability to use dispatching or scheduling systems, Experience with email and document management systems, Strong multitasking and organizational skills, Ability to work in fast-paced service environment, Professional communication skills, Ability to remain calm under pressure 📃 Skills: HVAC, Dispatching, Scheduling, ERP, Foundation, Documentation, Invoicing, Reporting 🏢 Description: Together We Build – Partnership, Innovation, Excellence, and Safety Sr. Service Coordinator - HVAC Dispatch NTD Mechanical – Mechanical Services Division Department: Service Reports To: Service Director About NTD Mechanical NTD Mechanical is a trusted leader in commercial HVAC, mechanical, and plumbing services, serving commercial and industrial clients throughout Texas. Our Mechanical Services division specializes in HVAC service, repair, and maintenance of complex HVAC systems, delivering reliable, high‑quality support with a strong focus on customer satisfaction and technical expertise. As we grow our service division, we are looking for a highly organized, customer‑focused Sr. Service Coordinator (HVAC Dispatch) to play a key role in driving efficient scheduling, technician utilization, and service operations performance. Position Summary The Sr. Service Coordinator (HVAC Dispatch) is a key operations role responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow within the department. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast‑paced service environment. What You'll Do Coordinate, schedule, and prioritize incoming service calls and work orders Dispatch technicians and monitor schedules for daily efficiency Communicate job updates and changes with field technicians Handle customer calls, emails, and service inquiries Maintain accurate documentation, reports, and digital job files Assist with invoicing and attaching required documentation Support service leadership with reports, planning, and workflow improvements What You'll Bring Required 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction Strong multitasking, organizational, and communication skills Comfort using dispatching and/or scheduling tools, email, and document management systems Ability to stay calm and professional under pressure Preferred Experience with Foundation or similar service management/ERP platforms Familiarity with HVAC terminology or commercial service workflows What We Offer Medical, dental, and vision insurance. 100% company-paid life insurance ($50,000). 401(k) with discretionary company match. Paid time off: 40 hours (1 week) after 6 months of employment 80 hours (2 weeks) after 1 year 120 hours (3 weeks) after 3 years 160 hours (4 weeks) after 5 years 6 paid company holidays. Company-provided laptop (and iPad, if required). Professional development and growth opportunities. Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business.

🏢 Summary: Full-time Senior Service Coordinator (HVAC Dispatch) role responsible for scheduling and dispatching HVAC technicians, managing service requests, and supporting daily service operations. The position focuses on improving workflow efficiency, documentation accuracy, and customer communication within a commercial mechanical services environment. Ideal for candidates with dispatching experience in HVAC or related industries who thrive in fast-paced operational settings. 🗂️ Requirements: 1–3+ years dispatching or customer service experience in HVAC, mechanical, or construction, Experience coordinating service calls and technician scheduling, Proficiency with dispatching or scheduling software, Ability to manage digital documentation and reports, Strong organizational and multitasking skills, Professional communication skills under pressure 📃 Skills: HVAC, Dispatching, Scheduling, ERP, Foundation, Documentation, Invoicing, Email 🏢 Description: Together We Build – Partnership, Innovation, Excellence, and Safety Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications. Sr. Service Coordinator - HVAC Dispatch NTD Mechanical – Mechanical Services Division Department: Service Reports To: Service Director About NTD Mechanical NTD Mechanical is a trusted leader in commercial HVAC, mechanical, and plumbing services, serving commercial and industrial clients throughout Texas. Our Mechanical Services division specializes in HVAC service, repair, and maintenance of complex HVAC systems, delivering reliable, high-quality support with a strong focus on customer satisfaction and technical expertise. As we grow our service division, we are looking for a highly organized, customer-focused Sr. Service Coordinator (HVAC Dispatch) to play a key role in driving efficient scheduling, technician utilization, and service operations performance. Position Summary The Sr. Service Coordinator (HVAC Dispatch) is a key operations role responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow within the department. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced service environment. What You'll Do Coordinate, schedule, and prioritize incoming service calls and work orders Dispatch technicians and monitor schedules for daily efficiency Communicate job updates and changes with field technicians Handle customer calls, emails, and service inquiries Maintain accurate documentation, reports, and digital job files Assist with invoicing and attaching required documentation Support service leadership with reports, planning, and workflow improvements What You'll Bring Required 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction Strong multitasking, organizational, and communication skills Comfort using dispatching and/or scheduling tools, email, and document management systems Ability to stay calm and professional under pressure Preferred Experience with Foundation or similar service management/ERP platforms Familiarity with HVAC terminology or commercial service workflows What We Offer Medical, dental, and vision insurance. 100% company-paid life insurance ($50,000). 401(k) with discretionary company match. Paid time off: 40 hours (1 week) after 6 months of employment 80 hours (2 weeks) after 1 year 120 hours (3 weeks) after 3 years 160 hours (4 weeks) after 5 years 6 paid company holidays. Company-provided laptop (and iPad, if required). Professional development and growth opportunities. Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business.

🏢 Summary: General application opportunity for multiple roles in a growing garage door services organization, including technical, operations, sales, customer service, and corporate positions. The offer includes training, career growth opportunities, competitive compensation, and benefits for candidates interested in residential and commercial service operations. 🗂️ Requirements: Professionalism, Accountability, Customer-focused approach, Mechanical aptitude, Industry experience, Willingness to learn, Ability to pass background check, Ability to pass drug screening, Valid driver's license, Clean driving record 📃 Skills: Installation, Repair, Maintenance, Dispatch, Sales, Inventory, CustomerService, Operations, Marketing, Finance, HR 🏢 Description: Who We Are We are a rapidly expanding garage door services company, focused on delivering premium installation, repair, and maintenance services for residential and commercial customers across the U.S. Our team is the driving force behind our growth and reputation, and we are always looking for talented individuals who share our commitment to service excellence and operational integrity. Not Seeing a Specific Opening? Apply Anyway. We welcome general applications from driven, team-oriented individuals interested in joining a high-growth, service-focused organization. Whether you're a seasoned professional or just starting out, we have roles across all departments. Opportunities May Include: - Garage Door Installers & Technicians - Operations & Dispatch Coordinators - Sales Representatives & Estimators - Field Supervisors & Branch Managers - Customer Service & Administrative Staff - Warehouse & Inventory Specialists - Corporate Support Roles (HR, Finance, Marketing, etc.) What We Look For - High level of professionalism and accountability - Customer-first mindset - Mechanical aptitude and/or industry experience (a plus) - Willingness to learn and grow with a dynamic team - Ability to pass a background check and drug screening - Valid driver's license and clean driving record (for field roles) Why Join Us? - Competitive pay with performance incentives - Comprehensive benefits package (Medical, Dental, 401k, etc.) - Career advancement opportunities in a national platform - Industry-leading training and support - Culture of respect, collaboration, and excellence Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Guild may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check. *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer. Pay Range $60,000—$200,000 USD

🏢 Summary: Full-time onsite Production Administrator role supporting roofing and home service projects through contract review, scheduling, permit processing, customer communication, and CRM management. The position focuses on coordinating installation operations, maintaining project documentation, and delivering strong customer service in a fast-paced environment. 🗂️ Requirements: Customer service or administrative experience, CRM and service management software proficiency, Strong organizational and multitasking skills, Excellent verbal and written communication skills, Problem-solving and teamwork abilities, Ability to work onsite Monday through Friday, Comfort working at a computer for extended periods, Ability to lift up to 15 lbs occasionally, Ability to communicate via phone, video, and in person 📃 Skills: ServiceTitan, CRM, Scheduling, Permitting, Invoicing, Documentation, CustomerService, Administration 🏢 Description: About Us JPCarroll Roofing has been serving Connecticut and Massachusetts since 1987, with over 20,000 roofs installed and industry-leading warranties of up to 50 years. As proud members of the GAF President's Club, we provide expert roofing, siding, gutters, and window services backed by elite certifications and proven craftsmanship. Position Summary Production Administrators play a key role in ensuring projects run smoothly and customers receive a white-glove experience. Highly organized and detail-oriented, they coordinate across crews, clients, and internal staff while managing multiple priorities with urgency. This role requires strong communication skills and technical proficiency to manage contracts, scheduling, permits, and project updates within our CRM (ServiceTitan). Production Administrators help deliver on sales commitments, drive operational efficiency, and exceed customer expectations. Responsibilities - Review customer contracts to confirm accuracy of colors, sizes, and job-specific details - Prepare production documents and instructions for installation crews - Order materials and coordinate timely delivery to job sites - Communicate with customers to set expectations, schedule installations, and clarify project requirements - Partner with leadership to continuously improve service quality standards - Obtain and process permits from local building departments - Manage status calls and provide timely customer updates through CRM systems - Track and document progress of all project phases in service management software - Develop and share comprehensive project plans with customers and internal staff - Ensure installation documentation is complete and accurate - Update invoices and purchasing documents to reflect changes identified during installation - Monitor production performance, identify inefficiencies, and recommend improvements - Collaborate with cross-functional teams to resolve issues and deliver exceptional customer service Requirements - Customer service or administrative experience; construction or home services experience a plus - Proficiency with CRM and service management software (ServiceTitan preferred) - Strong organizational skills and ability to manage multiple priorities with attention to detail - Excellent verbal and written communication skills, with a customer-focused approach - Problem-solving mindset; adaptable, proactive, and team-oriented - Comfortable working at a computer for extended periods; able to occasionally lift up to 15 lbs - Must be able to communicate effectively via phone, video, and in person Schedule & Compensation - Primarily Monday through Friday, standard business hours - Pay range: $22-26 per hour plus performance-based incentives - Estimate of total expected annual earnings: $55,000-$60,000 USD - Full-time - Non-exempt, hourly Benefits - Health, Dental, and Vision Insurance - 401(k) with company match - Company-sponsored Life and AD&D coverage - Paid Time Off - Opportunities for growth and on-the-job training Why Join Us? At JP Carroll Roofing, we take pride in our people, our work, and our commitment to integrity. If you're looking for a company where you can grow professionally while making a real impact, we'd love to hear from you! JP Carroll Roofing is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class.

🏢 Summary: Full-time onsite Production Administrator role focused on coordinating roofing and home service projects, managing customer communication, scheduling, permits, materials, and project tracking through CRM systems. The position supports installation operations, ensures accurate documentation, and helps deliver high-quality customer service and operational efficiency. 🗂️ Requirements: Customer service or administrative experience, CRM or service management software proficiency, Strong organizational and multitasking skills, Attention to detail, Excellent verbal and written communication skills, Problem-solving and teamwork abilities, Ability to work onsite during standard business hours, Comfort working on a computer for extended periods, Ability to occasionally lift up to 15 lbs, Ability to communicate via phone, video, and in person 📃 Skills: ServiceTitan, CRM, Scheduling, Permitting, Invoicing, Documentation, CustomerService, Administration 🏢 Description: About Us JPCarroll Roofing has been serving Connecticut and Massachusetts since 1987, with over 20,000 roofs installed and industry-leading warranties of up to 50 years. As proud members of the GAF President's Club, we provide expert roofing, siding, gutters, and window services backed by elite certifications and proven craftsmanship. We're known for reliability, integrity, and community-focused service across New England. Position Summary: Production Administrators play a key role in ensuring projects run smoothly and customers receive a white-glove experience. Highly organized and detail-oriented, they coordinate across crews, clients, and internal staff while managing multiple priorities with urgency. This role requires strong communication skills and technical proficiency to manage contracts, scheduling, permits, and project updates within our CRM (ServiceTitan). As ambassadors of our brand, Production Administrators help deliver on sales commitments, drive operational efficiency, and exceed customer expectations. Location: Bloomfield, CT office; Onsite Daily (Monday - Friday; Standard Business Hours) Responsibilities: - Review customer contracts to confirm accuracy of colors, sizes, and job-specific details - Prepare production documents and instructions for installation crews - Order materials and coordinate timely delivery to job sites - Communicate with customers to set expectations, schedule installations, and clarify project requirements - Partner with leadership to continuously improve service quality standards - Obtain and process permits from local building departments - Manage status calls and provide timely customer updates through CRM systems - Track and document progress of all project phases in service management software - Develop and share comprehensive project plans with customers and internal staff - Ensure installation documentation is complete and accurate - Update invoices and purchasing documents to reflect changes identified during installation - Monitor production performance, identify inefficiencies, and recommend improvements - Collaborate with cross-functional teams to resolve issues and deliver exceptional customer service Requirements: - Customer service or administrative experience; construction or home services experience a plus - Proficiency with CRM and service management software (ServiceTitan preferred) - Strong organizational skills and ability to manage multiple priorities with attention to detail - Excellent verbal and written communication skills, with a customer-focused approach - Problem-solving mindset; adaptable, proactive, and team-oriented - Comfortable working at a computer for extended periods; able to occasionally lift up to 15 lbs - Must be able to communicate effectively via phone, video, and in person Schedule & Compensation - Primarily Monday-Friday, standard business hours - Pay Range: $22-26 per hour + performance based incentives - On Target Earnings: $55,000 - $60,000 annually - Full-time - FLSA: Non-exempt, Hourly Compensation & Benefits Disclosure Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The estimate of total expected annual earnings reflects a good-faith estimate based on experience, skills, geographic location, historical trends, and business needs. Actual earnings may vary. Benefits: - Health, Dental, and Vision Insurance - 401(k) with company match - Company sponsored Life and AD&D coverage - Paid Time Off - Opportunities for growth and on-the-job training Why Join Us? At JP Carroll Roofing, we take pride in our people, our work, and our commitment to integrity. If you're looking for a company where you can grow professionally while making a real impact, we'd love to hear from you! JP Carroll Roofing is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class.

🏢 Summary: Full-time onsite Production Administrator role responsible for coordinating roofing and home service projects, managing contracts, permits, materials, and customer communication through CRM systems. The position ensures smooth project execution, accurate documentation, and high service standards while collaborating with crews and internal teams. Offers hourly pay with performance incentives and comprehensive benefits. 🗂️ Requirements: Customer service or administrative experience, Proficiency with CRM or service management software (ServiceTitan preferred), Strong organizational skills and ability to manage multiple priorities, High attention to detail, Excellent verbal and written communication skills, Ability to manage contracts, permits, scheduling, and documentation, Problem-solving mindset and team-oriented approach, Ability to work onsite Monday–Friday during standard business hours, Comfort working at a computer for extended periods, Ability to occasionally lift up to 15 lbs 📃 Skills: ServiceTitan, CRM, Scheduling, Documentation, Invoicing, Permitting, ProjectManagement, CustomerService, MicrosoftOffice 🏢 Description: Position Summary: Production Administrators play a key role in ensuring projects run smoothly and customers receive a white-glove experience. Highly organized and detail-oriented, they coordinate across crews, clients, and internal staff while managing multiple priorities with urgency. This role requires strong communication skills and technical proficiency to manage contracts, scheduling, permits, and project updates within our CRM (ServiceTitan). As ambassadors of our brand, Production Administrators help deliver on sales commitments, drive operational efficiency, and exceed customer expectations. Location: Bloomfield, CT office; Onsite Daily (Monday - Friday; Standard Business Hours) Responsibilities: - Review customer contracts to confirm accuracy of colors, sizes, and job-specific details - Prepare production documents and instructions for installation crews - Order materials and coordinate timely delivery to job sites - Communicate with customers to set expectations, schedule installations, and clarify project requirements - Partner with leadership to continuously improve service quality standards - Obtain and process permits from local building departments - Manage status calls and provide timely customer updates through CRM systems - Track and document progress of all project phases in service management software - Develop and share comprehensive project plans with customers and internal staff - Ensure installation documentation is complete and accurate - Update invoices and purchasing documents to reflect changes identified during installation - Monitor production performance, identify inefficiencies, and recommend improvements - Collaborate with cross-functional teams to resolve issues and deliver exceptional customer service Requirements: Required: - Customer service or administrative experience; construction or home services experience a plus - Proficiency with CRM and service management software (ServiceTitan preferred) - Strong organizational skills and ability to manage multiple priorities with attention to detail - Excellent verbal and written communication skills, with a customer-focused approach - Problem-solving mindset; adaptable, proactive, and team-oriented - Comfortable working at a computer for extended periods; able to occasionally lift up to 15 lbs - Must be able to communicate effectively via phone, video, and in person Schedule & Compensation: - Primarily M-F, standard business hours - Pay Range: $22-26 per hour + performance based incentives (On Target Earnings: $55,000 - $60,000 annually) - FLSA: Non-exempt, Hourly - Estimate of total expected annual earnings: $55,000—$60,000 USD Benefits: Full-time employees are eligible to participate in the following benefits: - Health, Dental, and Vision Insurance - 401(k) with company match - Company sponsored Life and AD&D coverage - Paid Time Off - Opportunities for growth and on-the-job training