Senior Service Coordinator

Sr. Service Coordinator - HVAC Dispatch
NTD Mechanical – Mechanical Services Division
Department: Service
Reports To: Service Director

About NTD Mechanical

NTD Mechanical is a trusted leader in commercial HVAC, mechanical, and plumbing services, serving commercial and industrial clients throughout Texas. Our Mechanical Services division specializes in HVAC service, repair, and maintenance of complex HVAC systems, delivering reliable, high-quality support with a strong focus on customer satisfaction and technical expertise.

As we grow our service division, we are looking for a highly organized, customer-focused Sr. Service Coordinator (HVAC Dispatch) to play a key role in driving efficient scheduling, technician utilization, and service operations performance.

Position Summary

The Sr. Service Coordinator (HVAC Dispatch) is a key operations role responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow within the department. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced service environment.

What You'll Do

• Coordinate, schedule, and prioritize incoming service calls and work orders
• Dispatch technicians and monitor schedules for daily efficiency
• Communicate job updates and changes with field technicians
• Handle customer calls, emails, and service inquiries
• Maintain accurate documentation, reports, and digital job files
• Assist with invoicing and attaching required documentation
• Support service leadership with reports, planning, and workflow improvements

What You'll Bring

Required

• 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction
• Strong multitasking, organizational, and communication skills
• Comfort using dispatching and/or scheduling tools, email, and document management systems
• Ability to stay calm and professional under pressure

Preferred

• Experience with Foundation or similar service management/ERP platforms
• Familiarity with HVAC terminology or commercial service workflows

What We Offer

• Medical, dental, and vision insurance.
• 100% company-paid life insurance ($50,000).
• 401(k) with discretionary company match.
• Paid time off:
  • 40 hours (1 week) after 6 months of employment
  • 80 hours (2 weeks) after 1 year
  • 120 hours (3 weeks) after 3 years
  • 160 hours (4 weeks) after 5 years
• 6 paid company holidays.
• Company-provided laptop (and iPad, if required).
• Professional development and growth opportunities.