Senior Service Coordinator

🏢 Summary: Full-time Sr. Service Coordinator (HVAC Dispatch) role responsible for coordinating technicians, scheduling service calls, and supporting daily service operations in a fast-paced commercial HVAC environment. The position focuses on dispatching, documentation management, customer communication, and workflow efficiency. Offers comprehensive benefits, paid time off, and professional development opportunities. 🗂️ Requirements: 1–3+ years dispatching or customer service experience in HVAC, mechanical, or construction, Experience coordinating service calls and technician schedules, Ability to use dispatching or scheduling systems, Experience with email and document management systems, Strong multitasking and organizational skills, Ability to work in fast-paced service environment, Professional communication skills, Ability to remain calm under pressure 📃 Skills: HVAC, Dispatching, Scheduling, ERP, Foundation, Documentation, Invoicing, Reporting 🏢 Description: Together We Build – Partnership, Innovation, Excellence, and Safety Sr. Service Coordinator - HVAC Dispatch NTD Mechanical – Mechanical Services Division Department: Service Reports To: Service Director About NTD Mechanical NTD Mechanical is a trusted leader in commercial HVAC, mechanical, and plumbing services, serving commercial and industrial clients throughout Texas. Our Mechanical Services division specializes in HVAC service, repair, and maintenance of complex HVAC systems, delivering reliable, high‑quality support with a strong focus on customer satisfaction and technical expertise. As we grow our service division, we are looking for a highly organized, customer‑focused Sr. Service Coordinator (HVAC Dispatch) to play a key role in driving efficient scheduling, technician utilization, and service operations performance. Position Summary The Sr. Service Coordinator (HVAC Dispatch) is a key operations role responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow within the department. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast‑paced service environment. What You'll Do Coordinate, schedule, and prioritize incoming service calls and work orders Dispatch technicians and monitor schedules for daily efficiency Communicate job updates and changes with field technicians Handle customer calls, emails, and service inquiries Maintain accurate documentation, reports, and digital job files Assist with invoicing and attaching required documentation Support service leadership with reports, planning, and workflow improvements What You'll Bring Required 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction Strong multitasking, organizational, and communication skills Comfort using dispatching and/or scheduling tools, email, and document management systems Ability to stay calm and professional under pressure Preferred Experience with Foundation or similar service management/ERP platforms Familiarity with HVAC terminology or commercial service workflows What We Offer Medical, dental, and vision insurance. 100% company-paid life insurance ($50,000). 401(k) with discretionary company match. Paid time off: 40 hours (1 week) after 6 months of employment 80 hours (2 weeks) after 1 year 120 hours (3 weeks) after 3 years 160 hours (4 weeks) after 5 years 6 paid company holidays. Company-provided laptop (and iPad, if required). Professional development and growth opportunities. Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business.

🏢 Summary: Full-time Senior Service Coordinator (HVAC Dispatch) role responsible for scheduling and dispatching HVAC technicians, managing service requests, and supporting daily service operations. The position focuses on improving workflow efficiency, documentation accuracy, and customer communication within a commercial mechanical services environment. Ideal for candidates with dispatching experience in HVAC or related industries who thrive in fast-paced operational settings. 🗂️ Requirements: 1–3+ years dispatching or customer service experience in HVAC, mechanical, or construction, Experience coordinating service calls and technician scheduling, Proficiency with dispatching or scheduling software, Ability to manage digital documentation and reports, Strong organizational and multitasking skills, Professional communication skills under pressure 📃 Skills: HVAC, Dispatching, Scheduling, ERP, Foundation, Documentation, Invoicing, Email 🏢 Description: Together We Build – Partnership, Innovation, Excellence, and Safety Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications. Sr. Service Coordinator - HVAC Dispatch NTD Mechanical – Mechanical Services Division Department: Service Reports To: Service Director About NTD Mechanical NTD Mechanical is a trusted leader in commercial HVAC, mechanical, and plumbing services, serving commercial and industrial clients throughout Texas. Our Mechanical Services division specializes in HVAC service, repair, and maintenance of complex HVAC systems, delivering reliable, high-quality support with a strong focus on customer satisfaction and technical expertise. As we grow our service division, we are looking for a highly organized, customer-focused Sr. Service Coordinator (HVAC Dispatch) to play a key role in driving efficient scheduling, technician utilization, and service operations performance. Position Summary The Sr. Service Coordinator (HVAC Dispatch) is a key operations role responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow within the department. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced service environment. What You'll Do Coordinate, schedule, and prioritize incoming service calls and work orders Dispatch technicians and monitor schedules for daily efficiency Communicate job updates and changes with field technicians Handle customer calls, emails, and service inquiries Maintain accurate documentation, reports, and digital job files Assist with invoicing and attaching required documentation Support service leadership with reports, planning, and workflow improvements What You'll Bring Required 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction Strong multitasking, organizational, and communication skills Comfort using dispatching and/or scheduling tools, email, and document management systems Ability to stay calm and professional under pressure Preferred Experience with Foundation or similar service management/ERP platforms Familiarity with HVAC terminology or commercial service workflows What We Offer Medical, dental, and vision insurance. 100% company-paid life insurance ($50,000). 401(k) with discretionary company match. Paid time off: 40 hours (1 week) after 6 months of employment 80 hours (2 weeks) after 1 year 120 hours (3 weeks) after 3 years 160 hours (4 weeks) after 5 years 6 paid company holidays. Company-provided laptop (and iPad, if required). Professional development and growth opportunities. Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business.

🏢 Summary: Full-time Sr. Service Coordinator (HVAC Dispatch) role responsible for scheduling and dispatching HVAC technicians, managing service requests, and supporting daily service operations. The position focuses on optimizing workflow, maintaining accurate documentation, and ensuring efficient communication between customers and field teams. Ideal for candidates with HVAC or mechanical dispatch experience and strong organizational skills. 🗂️ Requirements: 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction, Experience coordinating and scheduling service calls and work orders, Ability to use dispatching or scheduling tools and document management systems, Strong multitasking and organizational skills, Strong written and verbal communication skills, Ability to work in a fast-paced service environment, Ability to remain calm and professional under pressure 📃 Skills: HVAC, Dispatching, Scheduling, ERP, Foundation, Documentation, Invoicing, Email 🏢 Description: NTD Mechanical – Mechanical Services Division Position Summary The Sr. Service Coordinator (HVAC Dispatch) is a key operations role responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow within the department. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced service environment. What You'll Do - Coordinate, schedule, and prioritize incoming service calls and work orders - Dispatch technicians and monitor schedules for daily efficiency - Communicate job updates and changes with field technicians - Handle customer calls, emails, and service inquiries - Maintain accurate documentation, reports, and digital job files - Assist with invoicing and attaching required documentation - Support service leadership with reports, planning, and workflow improvements What You'll Bring Required - 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction - Strong multitasking, organizational, and communication skills - Comfort using dispatching and/or scheduling tools, email, and document management systems - Ability to stay calm and professional under pressure Preferred - Experience with Foundation or similar service management/ERP platforms - Familiarity with HVAC terminology or commercial service workflows What We Offer - Medical, dental, and vision insurance - 100% company-paid life insurance ($50,000) - 401(k) with discretionary company match - Paid time off: - 40 hours (1 week) after 6 months of employment - 80 hours (2 weeks) after 1 year - 120 hours (3 weeks) after 3 years - 160 hours (4 weeks) after 5 years - 6 paid company holidays - Company-provided laptop (and iPad, if required) - Professional development and growth opportunities

🏢 Summary: Customer Service Representative / Dispatcher role responsible for handling inbound calls, scheduling and dispatching HVAC and plumbing technicians, and ensuring efficient daily operations. The position focuses on maximizing technician utilization, managing high call volumes, and delivering excellent customer experience while using Service Titan. Offers hourly pay, benefits, and career growth opportunities. 🗂️ Requirements: 1+ years CSR, dispatch, call center, or scheduling experience, Previous HVAC, plumbing, electrical, or home service industry experience, Experience handling high call volume, Service Titan experience, Ability to manage scheduling, dispatching, and emergency prioritization, Accurate documentation in Service Titan, Ability to convert inbound calls into booked appointments, Strong organizational and multitasking skills 📃 Skills: ServiceTitan, Dispatching, Scheduling, CallHandling, CRM, OutboundCalling, InsideSales, HVAC, Plumbing 🏢 Description: CSR / Dispatcher Company: Carter's Plumbing, Heating & Cooling Pay: $17–$20 per hour The Air Traffic Controller of the Company We're looking for a CSR / Dispatcher who can keep customers happy, technicians productive, and the schedule running smoothly. If you thrive in a fast-paced environment, enjoy helping people, and can juggle multiple priorities, this role offers a dynamic daily workflow supporting plumbing and HVAC services. What You'll Do - Answer inbound customer calls with professionalism and urgency - Schedule plumbing and HVAC service appointments - Dispatch technicians efficiently throughout the day - Manage schedule changes, cancellations, and emergency calls - Communicate with customers regarding appointment status and expectations - Support technician utilization and route efficiency - Document customer interactions accurately in Service Titan - Assist with outbound calling campaigns and membership follow-up - Educate customers on memberships, financing, and available services - Deliver an exceptional customer experience on every interaction What We're Looking For - 1+ years of CSR, dispatch, call center, or scheduling experience - Previous HVAC, plumbing, electrical, or home service industry experience required - Service Titan experience strongly preferred - Experience handling high call volume - Strong communication and customer service skills - Ability to multitask and stay organized in a fast-paced environment - Strong attention to detail and follow-through - Ability to prioritize emergency calls and changing schedules - Comfortable discussing memberships and financing options - Ability to convert inbound calls into booked appointments - Positive attitude and team-first mentality Bonus Points For - Previous dispatch experience - Outbound calling experience - Membership sales experience - Experience managing technician schedules - Inside sales experience - Ability to de-escalate upset customers - Basic understanding of plumbing and HVAC terminology - Bilingual communication skills What Success Looks Like - High booking percentage - Strong customer satisfaction scores - Efficient technician scheduling and utilization - Accurate documentation and communication - Strong customer retention - Reliable attendance and teamwork Why Join - $17–$20 per hour - Medical, dental, and vision benefits - Paid time off and holidays - 401(k) with company match - Career growth opportunities - Year-round stability - Supportive team environment

🏢 Summary: Document Scanning Operator role focused on document digitization, mail operations, records management, and office support in a fast-paced environment. The position includes scanning, indexing, shipping/receiving, equipment support, and cross-functional reception coverage. Offers training, career growth opportunities, and a comprehensive benefits package. 🗂️ Requirements: High School Diploma or equivalent, Basic Microsoft Office proficiency, Ability to perform repetitive work in a fast-paced environment, Strong attention to detail and accuracy, Strong organizational and time management skills, Ability to work independently, Ability to adapt to changing priorities, Ability to learn document management systems and site procedures, Compliance with onsite security policies, Ability to lift and move boxes/packages up to 40–60 lbs., Manual dexterity to operate scanners and office equipment 📃 Skills: Microsoft, Office, Scanning, Indexing, Records, Mailroom, Shipping, Receiving, MFDs, Printing 🏢 Description: Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Typical Work Schedule: Monday–Friday | 9:00AM - 6:00PM Power the Transition from Paper to Digital If you enjoy structured work, repetitive tasks, and working behind the scenes to keep operations moving, this role is for you. As a Document Scanning Operator, you'll support document preparation, scanning, indexing, and records management activities while helping preserve important business records. This role also serves as a cross-trained team member, providing reception/concierge coverage and light facilities support as operational needs require. Why This Role Matters Your work ensures physical records are accurately converted into organized digital files that support business continuity and accessibility. What You'll Do Mail & Document Operations - Receive, sort, and track incoming mail and packages using chain-of-custody systems - Process outgoing mail and shipments - Notify employees of deliveries and respond to mail and package inquiries - Distribute mail, packages, and office materials to company personnel Business Service Center & Equipment Support - Operate and maintain multifunction devices (MFDs), including replenishing toner and paper - Support copy/print requests and submit service tickets when needed - Maintain an organized and professional Business Service Center Office & Hospitality Support - Monitor, replenish, and order office supplies - Restock pantry, kitchen, conference, and meeting areas - Assist with meeting room setups and office moves - Perform light maintenance and cleaning duties as needed Client Service & Cross-Functional Support - Deliver exceptional customer service and build positive relationships with employees and internal teams - Handle sensitive matters with professionalism and discretion - Provide reception or concierge coverage as needed - Cross train backup personnel on procedures and support additional operational needs during downtime What You Bring - Strong attention to detail and accuracy - Ability to perform repetitive work in a fast-paced environment - Strong organizational and time management skills - Basic computer proficiency, including Microsoft Office - Ability to work independently and adapt to changing priorities - Experience with document imaging, records management, or shipping/receiving is a plus Qualifications - High School Diploma or equivalent required - 1+ years of related experience preferred - Ability to learn document management systems and site procedures - Must follow onsite security policies, including restrictions on phones and imaging devices on active work floors Physical Requirements - Ability to lift and move boxes/packages up to 40–60 lbs. using appropriate equipment - Ability to stand, walk, bend, kneel, and sit for extended periods - Manual dexterity required for operating scanners and office equipment Travel: None or Negligible Other Duties: Responsibilities may change based on operational needs. What We Offer - Career growth opportunities and skill development - Learning and development programs - Employee recognition programs - Benefits including medical, dental, vision, HSA, 401(k) matching, life insurance, paid time off, and employee assistance programs

🏢 Summary: On-site Service Delivery Supervisor role overseeing lockbox processing operations, supervising teams across multiple projects, and ensuring daily service delivery, client satisfaction, and compliance with operational standards. The position combines hands-on operational management with staff leadership, performance monitoring, and continuous process improvement. Offers competitive compensation and comprehensive benefits. 🗂️ Requirements: 3+ years of related office experience, Previous management/supervisory experience overseeing 5–10 employees, Experience in hospitality services (preferred), Ability to manage daily lockbox processing operations, Exceptional computer skills, Ability to work independently with minimal direction, Ability to lift and move 40 lbs frequently, Manual dexterity to operate office equipment, Strong understanding of selling skills, Strong integrity and business ethics 📃 Skills: Lockbox, Metrics, Productivity, Quality, Office, DataEntry, Greenhouse, Computer, Reporting, Scheduling 🏢 Description: We have an excellent opportunity for an experienced Service Delivery Supervisor to oversee lockbox processing operations. SPS offers a competitive benefits package including paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts and a 401K with company match. Description: The Service Delivery Supervisor (SDS) is responsible for overseeing all areas of Lockbox Processing. This role provides leadership and functions as a working supervisor by guiding and directing lockbox activities. The position sits on-site with the client and may oversee multiple sites or projects. Responsibilities include daily service delivery, employee management, overall customer satisfaction, and adherence to company policies. The supervisor acts as the primary daily client contact in coordination with the Service Delivery Manager while overseeing all onsite supervisory functions. Overall, this position continuously offers the highest level of service to client and employees while maintaining a professional image by providing prompt, courteous, and efficient service. What You Will Do: - Lead and supervise daily lockbox processing activities to ensure operational efficiency - Ensure compliance with agreed-upon service levels - Monitor staff productivity and quality metrics - Organize and assist in control of assigned project work - Ensure standards and procedures are followed - Communicate effectively with team members and management - Support staffing and schedule planning - Train and mentor staff to ensure adherence to procedures and best practices - Analyze monthly metrics and implement improvements - Drive change and innovation to improve business processes - Participate in succession planning at the site Requirements: - 3+ years of related office experience (hospitality services experience preferred) - Previous supervisory experience managing 5–10 employees - Exceptional computer skills - Ability to work independently with minimal direction - Ability to perform physical duties including lifting and moving 40 lbs - Manual dexterity for operating office machinery and performing data entry - Strong understanding of selling skills - Strong integrity and solid business ethics Physical Demands: - Ability to grasp, lift, carry, or move packages using a wheeled cart (up to 60 lbs capacity) - Ability to walk, bend, kneel, stand, or sit for extended periods - Manual dexterity to operate office machinery and input data while on the phone - Specific vision abilities including close and distance vision, focus adjustment, and color differentiation Travel: None or negligible Compensation: The expected compensation is $27 per hour. Final offer depends on skills, experience, and job-related factors. Benefits: - Career growth opportunities - Learning and development programs - Employee recognition programs - Comprehensive benefits including Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. The Greenhouse applicant tracking system is used and does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy.

🏢 Summary: The offer is for a Client Services Associate responsible for delivering on-site office and mailroom support, including mail processing, shipping and receiving, office supply management, and front desk backup. The role focuses on providing high-level customer service while ensuring business service center operations run smoothly. It combines operational, administrative, and light facility support duties in a client-facing environment. 🗂️ Requirements: High School Diploma or equivalent, Knowledge of shipping and receiving procedures, Experience with MS Office Suite, Ability to operate multi-function devices (MFDs), Ability to use computer-based systems for mail tracking and job functions, Ability to validate packing slips and select appropriate packing materials, Ability to lift 40 lbs or more frequently, Ability to work assigned hours set by manager, Strong organizational and time management skills, Ability to work independently and follow policies and procedures 📃 Skills: MSOffice, MFD, MailProcessing, Shipping, Receiving, CopyPrint, ComputerSystems, ChainOfCustodySoftware 🏢 Description: Client Services Associate Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: Provides 5-star customer service to all employees (in all forms of communication). Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package. Manages outgoing mail/package transactions. Performs duties associated with shipping and receiving of materials. Notifies employees upon receipt of inbound deliveries. Distributes mail/packages to company personnel. Acts as point of contact for company personnel on mail/package inquiries. Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper). Submit work orders for certain requests. Service and replenish the barista, pantry, conference, kitchen, or meetings areas. Will perform meeting room and conference room set ups. May perform building occupant moves within assigned facilities. Will perform light maintenance and cleaning duties as assigned. Maintains the Business Service Center area in a neat and orderly fashion. Monitors level of office supplies on the floor, and replenishing and orders accordingly. Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality. Proactively seeks out additional work during downtime. Builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees. Trains back-up and providing guidance on policies and procedures. Determines what additional support is needed when handling sensitive inquiries. Provides exceptional customer service to client. Provides reception or concierge (front of office) coverage as needed. Competencies: Strong verbal and written communication skills. Excellent customer service skills. PC skills MS Office Suite experience. Ability to handle multiple tasks simultaneously. Good organizational skills. Working knowledge of MFD equipment. Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. Possesses ability to work independently and capable of completing projects. Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials. Qualifications and Education Requirements: High School Diploma (or equivalent) required. 1+ years prior work experience preferred. Ability to work assigned work hours determined by manager. Excellent organizational and time management skills. Analytical abilities and aptitude in problem-solving. Superb written and verbal communication skills. Current knowledge or ability to learn computer-based systems required for functions of position. Required to maintain an overall professional appearance and attitude. Adhere to all policies and procedures required. Physical Demands: Approximately 50% of the time this position requires the below physical demands. Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). Ability to lift or move 40 lbs. or greater frequently. Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: We promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

🏢 Summary: Leadership role responsible for managing scrum teams developing and maintaining a cloud-based Computer-Aided Dispatch (CAD) system for public safety operations. The position covers end-to-end software development lifecycle, including architecture definition, engineering planning, and delivery of distributed, real-time systems. The role focuses on building scalable cloud solutions that improve mission-critical decision-making and responder awareness. 🗂️ Requirements: Min. 2 years experience leading software development teams, Experience developing moderate to large software systems, Strong understanding of cloud software development lifecycle, Practical experience programming large-scale systems, Experience defining architecture and engineering requirements, Knowledge of Agile and Scrum methodologies, Fluent English (written and spoken) 📃 Skills: C#, Angular, Python, SQL, NoSQL, Kubernetes, Azure, AWS, Cloud, DistributedSystems, EventProcessing, Agile, Scrum 🏢 Description: The Mission: When emergencies happen, every single second counts. As a Technical Manager, you won't just be managing software development—you will be leading the teams that build our mission-critical Computer Aided Dispatch (CAD) software. This is the technology that public safety professionals and first responders rely on to coordinate rescues, dispatch help, and save lives. What You Will Do: Step into a role where your technical expertise and leadership directly impact public safety. You will take the helm of our Scrum teams, driving both the development of new features and the maintenance of robust, high-stakes software systems. Lead & Inspire: Act as a dedicated mentor and coach to promote outstanding leadership within your engineering teams. Architect the Future: Spearhead the definition of complex engineering requirements and shape the overarching software architecture. Drive the Process: Establish, refine, and champion engineering best practices, while taking ownership of planning and delivering crucial team milestones. Communicate & Collaborate: Act as the technical key figure, using your communication skills to align your team and stakeholders around shared goals. Basic Requirements: Leadership Experience: 2+ years of proven leading, mentoring, and growing software development teams. Technical Chops: Practical, hands-on experience programming large-scale systems and developing moderately complex software architectures. SDLC Mastery: A deep, comprehensive understanding of the entire Software Development Life Cycle. Autonomous Problem Solver: You don't wait for instructions. You thrive under minimal supervision and love untangling complex technical challenges. Team-First Mindset: You are a team player who fosters a culture of trust and collaboration. Clear Communicator: Excellent verbal and written English communication skills. Educational Foundation: A Bachelor’s Degree in Computer Science, Software Engineering, Mathematics, or a related technical field. Bonus Points (Nice-to-Haves): Proven experience managing the complete end-to-end software lifecycle. Cloud engineering expertise, specifically developing scalable applications using public cloud platforms like Amazon AWS or Microsoft Azure The main Tech Stack For The Project: C#, Angular, Python, Relational & Non Relational Databases, k8s, Microsoft Azure, Event Processing, Distributed Data Processing, Agile & Scrum Also, to reward your hard work you’ll get: Private medical coverage Life insurance, MultiSport card IP Tax Relief  - 80% PPE (Employee Pension Plan) - 3,5% Employee Stock Purchase Plan (ESPP) Yearly salary increase (depends on individual performance) Yearly bonus (depends on company performance) Remote work possibility, Flexible working hours Comfortable work conditions (high class offices, parking space, volleyball field on site) Relocation support Trainings and broad development opportunities Great team atmosphere (small scrum teams)

🏢 Summary: The role involves managing the full staffing lifecycle, partnering with sales teams to fulfill customer staffing needs, and ensuring compliance and operational excellence throughout the hiring process. The position focuses on coordinating candidate screening, interview processes, customer communication, and maintaining ATS records. It also supports reporting, invoicing coordination, and ongoing consultant relationship management. 🗂️ Requirements: High school diploma, 3–5+ years of staffing support, recruiting coordination, or staffing operations experience, Strong understanding of staffing services and recruiting processes, Proficiency in Microsoft Office Suite (Excel, Word, Outlook), Experience with Applicant Tracking Systems (ATS), Ability to manage full staffing lifecycle from intake to invoicing, Ability to coordinate candidate pre-screening and technical assessments, Ability to maintain and update ATS records accurately, Ability to work in fast-paced environment and meet deadlines 📃 Skills: ATS, JobDiva, Excel, Word, Outlook, MicrosoftOffice 🏢 Description: Overview The Senior Staffing Support Specialist will manage customer fulfillment opportunities and partner closely with the Staffing sales BDE team to drive and promote staffing services for the Strategic Staffing group. This role is responsible for supporting the full staffing lifecycle, maintaining strong customer and candidate relationships, and ensuring operational excellence throughout the hiring and placement process. Your Impact The essential functions of this position include: - Coordinate the full staffing cycle from opportunity intake through engagement to the invoicing team - Ensure all corporate policies, compliance requirements, and placement documentation are completed accurately and timely - Partner with sales teams and staffing partners nationwide to qualify, support, and fulfill staffing opportunities - Communicate directly with customers to help support understanding job requirements, coordinate interviews, and manage expectations - Conduct candidate pre-screening and technical qualification assessments with engineering staff - Maintain ongoing relationships with placed consultants to monitor engagement status and support successful assignments - Build and strengthen customer relationships to help identify and support new business opportunities - Participate in customer meetings and sales team meetings to promote and expand staffing services when needed - Maintain and update candidate records within the Applicant Tracking System (ATS) - Support reporting, tracking, and additional administrative responsibilities as assigned Qualifications - High school diploma required - Bachelor's degree preferred - 3–5+ years of staffing support, recruiting coordination, or staffing operations experience - Strong understanding of staffing services and recruiting processes - Excellent customer service, communication, and relationship management skills - Strong multitasking and organizational abilities - Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook - Experience working with Applicant Tracking Systems (ATS) and candidate databases preferred (JobDiva) - Ability to collaborate effectively with management, sales teams, and colleagues - Ability to work in a fast-paced environment while meeting critical deadlines - Strong customer-facing and interpersonal skills - Ability to work under pressure while maintaining attention to detail and professionalism - General business acumen and problem-solving abilities Preferred Skills - Experience supporting staffing sales and customer fulfillment processes - Strong follow-up and communication skills with both clients and candidates - Ability to manage multiple priorities and staffing engagements simultaneously - Detail-oriented with strong process discipline and accuracy Position Specifics The initial base salary range for this position is expected to be between $65,000 and $80,000 annually. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, compensation may include commissions and discretionary bonuses. The company offers a full range of medical, financial, and other benefits, including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave, dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, the employee will be in an at-will position and the company reserves the right to modify base salary and other discretionary compensation programs at any time, including for reasons related to individual or company performance and market factors. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws to support success in this position.

🏢 Summary: Remote Care Coordinator role supporting palliative care operations, patient scheduling, interdisciplinary collaboration, and documentation for patients in Texas. The position focuses on coordinating care teams, managing patient communication, and supporting non-clinical healthcare operations in a patient-centered environment. 🗂️ Requirements: High School Diploma or GED, Located in Texas, Experience resolving escalated customer service issues, Proficiency in Microsoft Word, Proficiency in Microsoft Outlook, Proficiency in Microsoft PowerPoint, Proficiency in Microsoft Excel including VLOOKUP and spreadsheet management, Phone/Fax system experience, EMR experience 📃 Skills: Excel, Word, Outlook, PowerPoint, EMR, VLOOKUP, Fax, Scheduling, Documentation 🏢 Description: Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. The Role: The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. The Care Coordinator supports the scheduling process, makes reminder calls, facilitates collaboration with health plan clinicians, and works cross-functionally to provide a seamless patient experience. As a patient-facing role, the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical. Key responsibilities of this role may include: - Support scheduling for Complex Care Navigators - Make patient reminder calls - Facilitate collaboration with health plan care managers - Ensure proper documentation of all patient contacts - Support outreach and navigation teams with operational and non-clinical tasks - Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved - Identify and request necessary patient documentation from patients and community providers - Other duties may be assigned A strong candidate will demonstrate the following: Required Qualifications: - High School Diploma / GED (or higher) - Experience with escalated customer service issue resolution - Knowledge of Microsoft Office products – Microsoft Word (create and edit correspondence), Microsoft Outlook (email and calendar management), Microsoft PowerPoint (ability to create and edit slides) – and proficiency in Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas such as VLOOKUP) - Phone/Fax system experience - EMR experience Preferred Qualifications: - Associates Degree or higher - Typing speed of 40+ WPM - Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting Skills: - Operational and Technical Skills – Supports operational process improvement; understand market and optimizes clinician travel to home/facility visits; able to navigate clinical management system - Customer Service – Puts the patient first and delivers a high level of customer service and professionalism in all interactions - Interpersonal Skills – Focuses on solving conflict; listens to others; remains open to new ideas - Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events - Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan - Initiative – Solution-oriented, asks for and offers help when needed; generates suggestions for improving work and workflow What We Offer: - Competitive compensation - Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match - Remote work with multiple onsite sessions each year to maximize collaboration and team building - A dynamic and inclusive team environment - Meaningful work focused on patient care and community impact Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.