Senior Service Coordinator

🏢 Summary: Full-time Senior Service Coordinator (HVAC Dispatch) role responsible for coordinating and dispatching HVAC service technicians, managing work orders, and supporting daily service operations. The position focuses on scheduling efficiency, customer communication, documentation management, and operational support within a fast-paced commercial HVAC environment. Offers benefits, paid time off, and professional development opportunities. 🗂️ Requirements: 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction, Experience coordinating and scheduling service calls and work orders, Ability to dispatch technicians and manage daily schedules, Proficiency with dispatching or scheduling tools, Experience using email and document management systems, Strong organizational and multitasking skills, Ability to maintain accurate documentation and reports, Ability to communicate effectively with technicians and customers, Ability to work under pressure in a fast-paced environment 📃 Skills: HVAC, Dispatching, Scheduling, Foundation, ERP, Documentation, Invoicing 🏢 Description: Sr. Service Coordinator - HVAC Dispatch NTD Mechanical – Mechanical Services Division Department: Service Reports To: Service Director About NTD Mechanical NTD Mechanical is a trusted leader in commercial HVAC, mechanical, and plumbing services, serving commercial and industrial clients throughout Texas. Our Mechanical Services division specializes in HVAC service, repair, and maintenance of complex HVAC systems, delivering reliable, high-quality support with a strong focus on customer satisfaction and technical expertise. As we grow our service division, we are looking for a highly organized, customer-focused Sr. Service Coordinator (HVAC Dispatch) to play a key role in driving efficient scheduling, technician utilization, and service operations performance. Position Summary The Sr. Service Coordinator (HVAC Dispatch) is a key operations role responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow within the department. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced service environment. What You'll Do Coordinate, schedule, and prioritize incoming service calls and work orders Dispatch technicians and monitor schedules for daily efficiency Communicate job updates and changes with field technicians Handle customer calls, emails, and service inquiries Maintain accurate documentation, reports, and digital job files Assist with invoicing and attaching required documentation Support service leadership with reports, planning, and workflow improvements What You'll Bring Required 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction Strong multitasking, organizational, and communication skills Comfort using dispatching and/or scheduling tools, email, and document management systems Ability to stay calm and professional under pressure Preferred Experience with Foundation or similar service management/ERP platforms Familiarity with HVAC terminology or commercial service workflows What We Offer Medical, dental, and vision insurance. 100% company-paid life insurance ($50,000). 401(k) with discretionary company match. Paid time off: 40 hours (1 week) after 6 months of employment 80 hours (2 weeks) after 1 year 120 hours (3 weeks) after 3 years 160 hours (4 weeks) after 5 years 6 paid company holidays. Company-provided laptop (and iPad, if required). Professional development and growth opportunities.

🏢 Summary: Full-time Senior Service Coordinator (HVAC Dispatch) role responsible for scheduling and dispatching HVAC technicians, managing service requests, and supporting daily service operations. The position focuses on improving workflow efficiency, documentation accuracy, and customer communication within a commercial mechanical services environment. Ideal for candidates with dispatching experience in HVAC or related industries who thrive in fast-paced operational settings. 🗂️ Requirements: 1–3+ years dispatching or customer service experience in HVAC, mechanical, or construction, Experience coordinating service calls and technician scheduling, Proficiency with dispatching or scheduling software, Ability to manage digital documentation and reports, Strong organizational and multitasking skills, Professional communication skills under pressure 📃 Skills: HVAC, Dispatching, Scheduling, ERP, Foundation, Documentation, Invoicing, Email 🏢 Description: Together We Build – Partnership, Innovation, Excellence, and Safety Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications. Sr. Service Coordinator - HVAC Dispatch NTD Mechanical – Mechanical Services Division Department: Service Reports To: Service Director About NTD Mechanical NTD Mechanical is a trusted leader in commercial HVAC, mechanical, and plumbing services, serving commercial and industrial clients throughout Texas. Our Mechanical Services division specializes in HVAC service, repair, and maintenance of complex HVAC systems, delivering reliable, high-quality support with a strong focus on customer satisfaction and technical expertise. As we grow our service division, we are looking for a highly organized, customer-focused Sr. Service Coordinator (HVAC Dispatch) to play a key role in driving efficient scheduling, technician utilization, and service operations performance. Position Summary The Sr. Service Coordinator (HVAC Dispatch) is a key operations role responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow within the department. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced service environment. What You'll Do Coordinate, schedule, and prioritize incoming service calls and work orders Dispatch technicians and monitor schedules for daily efficiency Communicate job updates and changes with field technicians Handle customer calls, emails, and service inquiries Maintain accurate documentation, reports, and digital job files Assist with invoicing and attaching required documentation Support service leadership with reports, planning, and workflow improvements What You'll Bring Required 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction Strong multitasking, organizational, and communication skills Comfort using dispatching and/or scheduling tools, email, and document management systems Ability to stay calm and professional under pressure Preferred Experience with Foundation or similar service management/ERP platforms Familiarity with HVAC terminology or commercial service workflows What We Offer Medical, dental, and vision insurance. 100% company-paid life insurance ($50,000). 401(k) with discretionary company match. Paid time off: 40 hours (1 week) after 6 months of employment 80 hours (2 weeks) after 1 year 120 hours (3 weeks) after 3 years 160 hours (4 weeks) after 5 years 6 paid company holidays. Company-provided laptop (and iPad, if required). Professional development and growth opportunities. Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business.

🏢 Summary: Full-time Sr. Service Coordinator (HVAC Dispatch) role responsible for coordinating technicians, scheduling service calls, and supporting daily service operations in a fast-paced commercial HVAC environment. The position focuses on dispatching, documentation management, customer communication, and workflow efficiency. Offers comprehensive benefits, paid time off, and professional development opportunities. 🗂️ Requirements: 1–3+ years dispatching or customer service experience in HVAC, mechanical, or construction, Experience coordinating service calls and technician schedules, Ability to use dispatching or scheduling systems, Experience with email and document management systems, Strong multitasking and organizational skills, Ability to work in fast-paced service environment, Professional communication skills, Ability to remain calm under pressure 📃 Skills: HVAC, Dispatching, Scheduling, ERP, Foundation, Documentation, Invoicing, Reporting 🏢 Description: Together We Build – Partnership, Innovation, Excellence, and Safety Sr. Service Coordinator - HVAC Dispatch NTD Mechanical – Mechanical Services Division Department: Service Reports To: Service Director About NTD Mechanical NTD Mechanical is a trusted leader in commercial HVAC, mechanical, and plumbing services, serving commercial and industrial clients throughout Texas. Our Mechanical Services division specializes in HVAC service, repair, and maintenance of complex HVAC systems, delivering reliable, high‑quality support with a strong focus on customer satisfaction and technical expertise. As we grow our service division, we are looking for a highly organized, customer‑focused Sr. Service Coordinator (HVAC Dispatch) to play a key role in driving efficient scheduling, technician utilization, and service operations performance. Position Summary The Sr. Service Coordinator (HVAC Dispatch) is a key operations role responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow within the department. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast‑paced service environment. What You'll Do Coordinate, schedule, and prioritize incoming service calls and work orders Dispatch technicians and monitor schedules for daily efficiency Communicate job updates and changes with field technicians Handle customer calls, emails, and service inquiries Maintain accurate documentation, reports, and digital job files Assist with invoicing and attaching required documentation Support service leadership with reports, planning, and workflow improvements What You'll Bring Required 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction Strong multitasking, organizational, and communication skills Comfort using dispatching and/or scheduling tools, email, and document management systems Ability to stay calm and professional under pressure Preferred Experience with Foundation or similar service management/ERP platforms Familiarity with HVAC terminology or commercial service workflows What We Offer Medical, dental, and vision insurance. 100% company-paid life insurance ($50,000). 401(k) with discretionary company match. Paid time off: 40 hours (1 week) after 6 months of employment 80 hours (2 weeks) after 1 year 120 hours (3 weeks) after 3 years 160 hours (4 weeks) after 5 years 6 paid company holidays. Company-provided laptop (and iPad, if required). Professional development and growth opportunities. Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business.

🏢 Summary: The Schedule Coordinator role is responsible for planning and dispatching technical resources and subcontractors to ensure preventive and corrective maintenance activities meet EV contractual requirements nationwide. The position manages service schedules, oversees work tickets from open to close, and utilizes a Salesforce-based CMMS to develop job plans and assign tasks. This role focuses on optimizing resource productivity, reducing waste, and ensuring accurate documentation and reporting. 🗂️ Requirements: 2+ years of experience in planning/scheduling technical resources, Experience using CMMS systems (e.g., Maximo, Salesforce), Proficiency in Microsoft Word, Excel, and Outlook, Ability to manage and report short- and long-term service schedules, Ability to dispatch and coordinate technical resources and subcontractors nationwide, Availability to work nights and weekends when needed, Strong attention to detail, Effective verbal and email communication skills 📃 Skills: CMMS, Salesforce, Maximo, Excel, Word, Outlook, Scheduling, Dispatching, Reporting 🏢 Description: Your Impact The Schedule Coordinator position ensures all maintenance activities are coordinated, scheduled, and executed to meet Electric Vehicle (EV) contractual requirements. This role efficiently deploys resources to improve technical resource productivity, eliminate waste (travel time, material delays, etc.), and lower subcontractor costs. The position works closely with local management, field service personnel, clients, and subcontractors to coordinate service activities at remote sites nationwide. Work Schedule: Monday through Friday, 8:30 AM to 5:00 PM Eastern Standard Time (EST) Core Responsibilities - Efficiently dispatch internal technical resources and subcontractors nationwide for preventative and corrective maintenance. - Manage short- and long-term service schedules and accurately report schedules and related metrics as required. - Take ownership of Work Tickets from open to close, ensuring execution and documentation in a professional and reportable manner. - Utilize the CMMS system to develop job plans for repair activities and assign work to appropriate technical resources and subcontractors. - Ensure materials and tools are available, appropriate parts and skill levels are identified, and Statements of Work (SOW) clearly define all required tasks. - Use a Salesforce-based Computerized Maintenance Management System (CMMS) to plan and schedule preventative, corrective, campaign, and commissioning maintenance. Core Experience - 2+ years of experience in planning/scheduling technical resources (highly preferred). - Strong attention to detail. - Strong working knowledge of Microsoft Word, Excel, and Outlook. - Experience with CMMS systems such as Maximo and Salesforce. - Availability to work nights and weekends when needed. - Ability to communicate effectively verbally and by email. What We Offer - Competitive compensation. - Comprehensive health benefits including medical, dental, and vision insurance. - Flexible spending accounts and HSA option. - Paid vacation and paid holidays. - Company-matching 401(k) retirement plan. - Life insurance. - Tuition reimbursement and professional development training. - Company vehicle, phone, laptop, or tablet as required for the role, along with necessary tools and safety equipment.

🏢 Summary: Customer Service Representative / Dispatcher role responsible for handling inbound calls, scheduling and dispatching HVAC and plumbing technicians, and ensuring efficient daily operations. The position focuses on maximizing technician utilization, managing high call volumes, and delivering excellent customer experience while using Service Titan. Offers hourly pay, benefits, and career growth opportunities. 🗂️ Requirements: 1+ years CSR, dispatch, call center, or scheduling experience, Previous HVAC, plumbing, electrical, or home service industry experience, Experience handling high call volume, Service Titan experience, Ability to manage scheduling, dispatching, and emergency prioritization, Accurate documentation in Service Titan, Ability to convert inbound calls into booked appointments, Strong organizational and multitasking skills 📃 Skills: ServiceTitan, Dispatching, Scheduling, CallHandling, CRM, OutboundCalling, InsideSales, HVAC, Plumbing 🏢 Description: CSR / Dispatcher Company: Carter's Plumbing, Heating & Cooling Pay: $17–$20 per hour The Air Traffic Controller of the Company We're looking for a CSR / Dispatcher who can keep customers happy, technicians productive, and the schedule running smoothly. If you thrive in a fast-paced environment, enjoy helping people, and can juggle multiple priorities, this role offers a dynamic daily workflow supporting plumbing and HVAC services. What You'll Do - Answer inbound customer calls with professionalism and urgency - Schedule plumbing and HVAC service appointments - Dispatch technicians efficiently throughout the day - Manage schedule changes, cancellations, and emergency calls - Communicate with customers regarding appointment status and expectations - Support technician utilization and route efficiency - Document customer interactions accurately in Service Titan - Assist with outbound calling campaigns and membership follow-up - Educate customers on memberships, financing, and available services - Deliver an exceptional customer experience on every interaction What We're Looking For - 1+ years of CSR, dispatch, call center, or scheduling experience - Previous HVAC, plumbing, electrical, or home service industry experience required - Service Titan experience strongly preferred - Experience handling high call volume - Strong communication and customer service skills - Ability to multitask and stay organized in a fast-paced environment - Strong attention to detail and follow-through - Ability to prioritize emergency calls and changing schedules - Comfortable discussing memberships and financing options - Ability to convert inbound calls into booked appointments - Positive attitude and team-first mentality Bonus Points For - Previous dispatch experience - Outbound calling experience - Membership sales experience - Experience managing technician schedules - Inside sales experience - Ability to de-escalate upset customers - Basic understanding of plumbing and HVAC terminology - Bilingual communication skills What Success Looks Like - High booking percentage - Strong customer satisfaction scores - Efficient technician scheduling and utilization - Accurate documentation and communication - Strong customer retention - Reliable attendance and teamwork Why Join - $17–$20 per hour - Medical, dental, and vision benefits - Paid time off and holidays - 401(k) with company match - Career growth opportunities - Year-round stability - Supportive team environment

🏢 Summary: The Schedule Coordinator role focuses on planning and dispatching technical resources and subcontractors to ensure preventive and corrective maintenance activities meet EV contractual requirements nationwide. The position manages work tickets end-to-end, develops job plans in a Salesforce-based CMMS, and optimizes scheduling efficiency to reduce downtime and costs. This is a full-time weekday role collaborating closely with field teams, management, clients, and subcontractors. 🗂️ Requirements: 2+ years of experience in planning/scheduling technical resources, Experience with CMMS systems (e.g., Maximo, Salesforce), Strong working knowledge of Microsoft Word, Excel, and Outlook, Ability to manage and track work tickets from open to close, Availability to work nights and weekends when needed, Effective verbal and written communication skills, Strong attention to detail 📃 Skills: CMMS, Salesforce, Maximo, Excel, Word, Outlook, Scheduling, Dispatching, Reporting 🏢 Description: Your Impact The Schedule Coordinator position ensures all maintenance activities are coordinated, scheduled, and executed to meet the Electric Vehicle (EV) contractual requirements. This key role efficiently and effectively deploys resources to improve technical resource productivity, eliminate waste (travel time, material delays, etc.), and lower subcontractor costs. Works closely with local management, planning and scheduling field service personnel, clients, and subcontractors to coordinate service activities at remote sites across the nation. Work Schedule: Monday through Friday, 8:30 AM to 5:00 PM Eastern Standard Time (EST) Core Responsibilities - Efficiently and effectively dispatches internal technical resources and subcontractors nationwide for preventative and corrective maintenance. - Manage both short- and long-term service schedules and accurately report schedules and other related metrics as required. - Takes ownership of Work Tickets from open to close to ensure they are fully executed and documented in a professional and reportable manner. - Utilizes the CMMS system to develop job plans for repair activities and assign work to the appropriate technical resources and subcontractor. - Ensures material and tools are available, appropriate parts and skill level is identified, SOW is adequate to identify all tasks for accomplishment of the work. - Utilizes our Salesforce-based Computerized Maintenance Management System (CMMS) to plan and schedule, develop job plans for preventative, corrective, campaign, commissioning maintenance, and assign work to the appropriate technical resources. Core Experience - 2+ years of experience in Planning/Scheduling technical resources (highly preferred) - Strong attention to detail - Strong working knowledge of Microsoft Word, Excel and Outlook - Experience with CMMS such as Maximo, Salesforce, etc. - Available to work nights and weekends when needed - Must be able to communicate effectively both verbally and by email. What We Offer Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment. We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

🏢 Summary: Coordination role in a network environment focused on managing and aligning change and service management activities between technical teams, customers, and management. The position ensures structured planning, approval, documentation, and reporting of changes in a dynamic and partly regulated setting. It combines operational coordination with structured change processes and stakeholder communication. 🗂️ Requirements: Fluent German and English (written and spoken), Experience in Change Management processes, Experience in Service Management processes, Ability to coordinate and schedule technical changes, Experience with approval processes (e.g., CAB), Ability to create and maintain change documentation including risk analysis, Experience in reporting and status tracking, Basic technical understanding of IT infrastructure and networks, Strong Microsoft Excel skills 📃 Skills: ITIL, Networking, Firewall, Excel, CAB, ChangeManagement, ServiceManagement, RiskAnalysis, Documentation, Reporting 🏢 Description: Coordintator in area of Change & Service Management (Network Environment) Overview For a demanding client project in the network domain (e.g., firewall, end-of-life, service fulfillment), we are looking for an experienced Coordinator (m/f/d) who acts as a central interface between technical teams, customers, and management. This role combines operational coordination, strong communication skills, and structured change management in a dynamic and partly regulated environment. Role Objective The Coordinator ensures that changes and service requests are delivered efficiently, with high quality, and in alignment with customer requirements and internal governance structures. Your Responsibilities: Participate regularly in customer meetings and actively communicate with internal and external stakeholders Present and align changes with the customer (in close coordination with technical teams) Plan, coordinate, and schedule changes Obtain and track approvals (e.g., within CAB processes) Ensure quality and completeness of change documentation (including risk analysis and rollback scenarios) Create, review, and present reports and status updates Coordinate and steer external consultants in day-to-day operations Support and back up fellow coordinators Facilitate and lead meetings with technical teams and, if required, customers Must-have: Fluent in German and English (written and spoken) Strong communication skills – clear, structured, and audience-oriented Confident and professional demeanor with strong presentation skills Quick comprehension and ability to understand and explain complex topics Nice-to-have: Basic technical understanding of IT infrastructure / network environments Experience in Change and Service Management (e.g., ITIL) Experience in regulated environments (e.g., banking sector) Solid Microsoft Excel skills What We Value Ability to act as a bridge between different stakeholders (technical teams, customers, management) Balanced communication style: assertive yet collaborative Structured and detail-oriented working style, especially in change processes Ability to perform under pressure and manage multiple priorities Team-oriented mindset and strong cultural fit within a collaborative environment Framework & Environment International project environment Collaboration with internal teams and external partners/consultants Dynamic setting with a high level of responsibility Other Details: This position offers the opportunity to work in a collaborative environment, providing support and leadership during client engagements. The role may involve working remotely and requires adaptability to changing circumstances and requirements.

🏢 Summary: On-site Service Delivery Supervisor role overseeing lockbox processing operations, supervising teams across multiple projects, and ensuring daily service delivery, client satisfaction, and compliance with operational standards. The position combines hands-on operational management with staff leadership, performance monitoring, and continuous process improvement. Offers competitive compensation and comprehensive benefits. 🗂️ Requirements: 3+ years of related office experience, Previous management/supervisory experience overseeing 5–10 employees, Experience in hospitality services (preferred), Ability to manage daily lockbox processing operations, Exceptional computer skills, Ability to work independently with minimal direction, Ability to lift and move 40 lbs frequently, Manual dexterity to operate office equipment, Strong understanding of selling skills, Strong integrity and business ethics 📃 Skills: Lockbox, Metrics, Productivity, Quality, Office, DataEntry, Greenhouse, Computer, Reporting, Scheduling 🏢 Description: We have an excellent opportunity for an experienced Service Delivery Supervisor to oversee lockbox processing operations. SPS offers a competitive benefits package including paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts and a 401K with company match. Description: The Service Delivery Supervisor (SDS) is responsible for overseeing all areas of Lockbox Processing. This role provides leadership and functions as a working supervisor by guiding and directing lockbox activities. The position sits on-site with the client and may oversee multiple sites or projects. Responsibilities include daily service delivery, employee management, overall customer satisfaction, and adherence to company policies. The supervisor acts as the primary daily client contact in coordination with the Service Delivery Manager while overseeing all onsite supervisory functions. Overall, this position continuously offers the highest level of service to client and employees while maintaining a professional image by providing prompt, courteous, and efficient service. What You Will Do: - Lead and supervise daily lockbox processing activities to ensure operational efficiency - Ensure compliance with agreed-upon service levels - Monitor staff productivity and quality metrics - Organize and assist in control of assigned project work - Ensure standards and procedures are followed - Communicate effectively with team members and management - Support staffing and schedule planning - Train and mentor staff to ensure adherence to procedures and best practices - Analyze monthly metrics and implement improvements - Drive change and innovation to improve business processes - Participate in succession planning at the site Requirements: - 3+ years of related office experience (hospitality services experience preferred) - Previous supervisory experience managing 5–10 employees - Exceptional computer skills - Ability to work independently with minimal direction - Ability to perform physical duties including lifting and moving 40 lbs - Manual dexterity for operating office machinery and performing data entry - Strong understanding of selling skills - Strong integrity and solid business ethics Physical Demands: - Ability to grasp, lift, carry, or move packages using a wheeled cart (up to 60 lbs capacity) - Ability to walk, bend, kneel, stand, or sit for extended periods - Manual dexterity to operate office machinery and input data while on the phone - Specific vision abilities including close and distance vision, focus adjustment, and color differentiation Travel: None or negligible Compensation: The expected compensation is $27 per hour. Final offer depends on skills, experience, and job-related factors. Benefits: - Career growth opportunities - Learning and development programs - Employee recognition programs - Comprehensive benefits including Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. The Greenhouse applicant tracking system is used and does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy.

🏢 Summary: Coordinator / Specialist Support III role focused on managing OSP engineering work orders, coordinating cross-functional telecom project workflows, and supporting project execution from planning through closeout. The position requires strong project coordination skills, experience with OSP engineering operations, and proficiency with reporting and workflow management tools in a fast-paced telecommunications environment. 🗂️ Requirements: Experience supporting OSP engineering operations, Experience coordinating OSP engineering workflows, work orders, or telecommunications projects, Advanced Microsoft Excel proficiency, Advanced Microsoft Word proficiency, Advanced Microsoft PowerPoint proficiency, Working knowledge of SharePoint, Knowledge of OSP engineering processes, Work order management experience, Project coordination experience, Ability to manage multiple projects and deadlines, Process documentation experience, Strong analytical and organizational skills, Ability to collaborate across engineering and vendor teams, Strong written and verbal communication skills, Ability to work independently, Conflict resolution skills, Ability to learn new systems and applications quickly, Time management skills 📃 Skills: Excel, Word, PowerPoint, SharePoint, IQGeo, ArcGIS, AutoCAD, SpatialNet, GIS, Telecommunications, OSP 🏢 Description: Position Summary The Coordinator / Specialist Support III is responsible for coordinating and administering work order activities within the COE/OSP Support Centers to ensure projects progress efficiently from planning through completion. This role serves as a central point of coordination between Planning, Engineering, Drafting, vendors, and internal stakeholders, ensuring work orders are accurately scheduled, tracked, reconciled, and closed. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment. This position requires strong project coordination, communication, and problem-solving skills, along with the ability to manage multiple priorities while driving operational excellence and continuous process improvement. Key Responsibilities - Coordinate work order administration activities, including scheduling, tracking, reconciliation, and closeout. - Monitor project milestones and ensure work orders progress according to established timelines. - Coordinate material procurement and staging to support project execution. - Serve as the primary liaison between Planning, Engineering, Drafting, vendors, and other cross-functional teams. - Coordinate workflow across OSP Planning, Engineering, Drafting, and Construction teams to ensure projects remain on schedule. - Assign work, monitor workflow, and ensure quality standards are met. - Track project progress and provide regular status updates and reporting to leadership. - Identify, troubleshoot, and resolve work order or project issues while escalating risks as appropriate. - Support vendors throughout the project lifecycle to ensure timely and successful completion of assigned work. - Maintain accurate documentation and records within multiple business systems. - Assist with process documentation, workflow improvements, and operational efficiency initiatives. - Develop reports, dashboards, and metrics to monitor project performance and support management decision-making. - Perform additional duties and special projects as assigned. Required Qualifications - Experience supporting OSP (Outside Plant) Engineering operations is required. - Experience coordinating OSP engineering workflows, work orders, or telecommunications projects. - Experience supporting Ziply Fiber projects is highly preferred. - Advanced proficiency in Microsoft Excel, Word, and PowerPoint. - Working knowledge of SharePoint. - Strong understanding of OSP engineering processes, work order management, and project coordination. - Ability to coordinate multiple projects while meeting deadlines in a fast-paced environment. - Experience documenting business processes and driving continuous process improvement. - Strong analytical, organizational, and problem-solving skills. - Proven ability to build collaborative relationships across engineering, planning, drafting, construction, vendors, and leadership teams. - Excellent written and verbal communication skills. - Strong attention to detail and commitment to accuracy. - Ability to work independently with minimal supervision. - Demonstrated conflict resolution and issue resolution skills. - Ability to quickly learn new systems and applications. - Excellent time management skills with the ability to prioritize competing demands. Preferred Qualifications - Experience within the telecommunications industry supporting fiber network deployment. - Experience with work order management systems and project tracking tools. - Experience coordinating cross-functional engineering teams in a high-volume environment. - Familiarity with engineering and GIS platforms such as IQGeo, ArcGIS, AutoCAD, SpatialNet, or similar systems is a plus. - Associate's or Bachelor's degree in Business Administration, Telecommunications, Engineering Technology, Project Management, or a related field preferred. Benefits - Performance and referral bonuses. - Production incentives. - Tool/equipment and fuel stipends. - Company vehicle and per diem where applicable. - Health, dental, vision, and life insurance. - 401(k) with employer match. - Paid time off and paid holidays. - Tuition reimbursement. - Professional development and training. - Flexible spending accounts and HSA option. - Company phone, laptop, or tablet and necessary tools and safety equipment as required for the role.

🏢 Summary: The role involves managing the full staffing lifecycle, partnering with sales teams to fulfill customer staffing needs, and ensuring compliance and operational excellence throughout the hiring process. The position focuses on coordinating candidate screening, interview processes, customer communication, and maintaining ATS records. It also supports reporting, invoicing coordination, and ongoing consultant relationship management. 🗂️ Requirements: High school diploma, 3–5+ years of staffing support, recruiting coordination, or staffing operations experience, Strong understanding of staffing services and recruiting processes, Proficiency in Microsoft Office Suite (Excel, Word, Outlook), Experience with Applicant Tracking Systems (ATS), Ability to manage full staffing lifecycle from intake to invoicing, Ability to coordinate candidate pre-screening and technical assessments, Ability to maintain and update ATS records accurately, Ability to work in fast-paced environment and meet deadlines 📃 Skills: ATS, JobDiva, Excel, Word, Outlook, MicrosoftOffice 🏢 Description: Overview The Senior Staffing Support Specialist will manage customer fulfillment opportunities and partner closely with the Staffing sales BDE team to drive and promote staffing services for the Strategic Staffing group. This role is responsible for supporting the full staffing lifecycle, maintaining strong customer and candidate relationships, and ensuring operational excellence throughout the hiring and placement process. Your Impact The essential functions of this position include: - Coordinate the full staffing cycle from opportunity intake through engagement to the invoicing team - Ensure all corporate policies, compliance requirements, and placement documentation are completed accurately and timely - Partner with sales teams and staffing partners nationwide to qualify, support, and fulfill staffing opportunities - Communicate directly with customers to help support understanding job requirements, coordinate interviews, and manage expectations - Conduct candidate pre-screening and technical qualification assessments with engineering staff - Maintain ongoing relationships with placed consultants to monitor engagement status and support successful assignments - Build and strengthen customer relationships to help identify and support new business opportunities - Participate in customer meetings and sales team meetings to promote and expand staffing services when needed - Maintain and update candidate records within the Applicant Tracking System (ATS) - Support reporting, tracking, and additional administrative responsibilities as assigned Qualifications - High school diploma required - Bachelor's degree preferred - 3–5+ years of staffing support, recruiting coordination, or staffing operations experience - Strong understanding of staffing services and recruiting processes - Excellent customer service, communication, and relationship management skills - Strong multitasking and organizational abilities - Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook - Experience working with Applicant Tracking Systems (ATS) and candidate databases preferred (JobDiva) - Ability to collaborate effectively with management, sales teams, and colleagues - Ability to work in a fast-paced environment while meeting critical deadlines - Strong customer-facing and interpersonal skills - Ability to work under pressure while maintaining attention to detail and professionalism - General business acumen and problem-solving abilities Preferred Skills - Experience supporting staffing sales and customer fulfillment processes - Strong follow-up and communication skills with both clients and candidates - Ability to manage multiple priorities and staffing engagements simultaneously - Detail-oriented with strong process discipline and accuracy Position Specifics The initial base salary range for this position is expected to be between $65,000 and $80,000 annually. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, compensation may include commissions and discretionary bonuses. The company offers a full range of medical, financial, and other benefits, including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave, dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, the employee will be in an at-will position and the company reserves the right to modify base salary and other discretionary compensation programs at any time, including for reasons related to individual or company performance and market factors. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws to support success in this position.