Customer Success Specialist (Cloud ACS)

🏢 Summary: Presales role focused on presenting, validating, and supporting adoption of a Cloud ACS platform through technical demos, PoCs, and customer consultations. The position involves aligning networking requirements with platform capabilities and supporting prospects during technical evaluations. It requires close collaboration with cross-functional teams to ensure successful customer onboarding. 🗂️ Requirements: Experience in presales, technical support, or technical consulting roles, Understanding of networking fundamentals, Knowledge of TCP/IP, DHCP, DNS, TR-069 or TR-369, Ability to conduct product demos and Proof of Concepts, Experience troubleshooting network-related issues, Experience with CRM or ERP tools, Ability to explain complex technical concepts clearly, English C1, Polish B2 📃 Skills: Networking, Troubleshooting, TCP/IP, DHCP, DNS, TR-069, TR-369, Salesforce, CRM, ERP, Cloud, ACS, PoC 🏢 Description: Join our Presales team and help customers understand, validate, and successfully adopt our Cloud ACS platform. We are looking for a customer-focused technology professional who enjoys understanding customer needs, leading technical conversations, and helping organizations discover the value of our Cloud ACS platform. Key responsibilities Conduct technical product presentations, demos, and discovery sessions with prospects Prepare and manage Proof of Concepts (PoCs) and trial environments Analyze customer requirements and networking challenges to align solutions with Cloud ACS capabilities Troubleshoot technical and network-related issues during evaluations Address technical questions, including RFPs and architecture or security assessments Translate complex technical concepts into clear, business-friendly communication Collaborate closely with Sales, Customer Success, Product, and Support teams to ensure a smooth customer journey and handover after contract signing Requirements Proactive, customer-oriented professional with experience in technical support, pre-sales, technical consulting, or other customer-facing technical roles Good understanding of networking fundamentals and troubleshooting (TCP/IP, DHCP, DNS, TR-069/TR-369 or similar protocols is a plus) Ability to quickly learn and work with complex technical platforms Strong communication, presentation, and customer-facing skills with the ability to explain technical topics clearly and in a structured way Experience with CRM/ERP tools (e.g. Salesforce) Fluency in English (C1) and Polish (B2) - spoken and written What we offer Opportunity to work with a leading device management platform (Cloud ACS) Space to grow both vertically (Senior Presales) and horizontally (Customer Success, post-sales roles) Real exposure to global customers, including participation in international conferences and industry events Collaborative work environment with support from talented teams Flexible working hours and a relaxed work atmosphere (no dress code, no open space) Professional development through training, conferences and knowledge sharing Comprehensive benefits package, including medical care, Multisport card, onsite gym, and chillout space Comfortable office amenities: well-stocked kitchen (including Good Lood ice cream), parking area, and bike room

🏢 Summary: Technical Presales role supporting customer adoption of a Cloud ACS platform by leading demos, PoCs, and technical evaluations. The position focuses on networking, device management, and aligning platform capabilities with customer requirements. It involves troubleshooting, handling RFPs and security assessments, and collaborating with cross-functional teams during the sales cycle. 🗂️ Requirements: Experience in presales or technical customer-facing roles, Understanding of networking fundamentals, Knowledge of TCP/IP, Knowledge of DHCP, Knowledge of DNS, Familiarity with TR-069 or TR-369, Ability to troubleshoot network issues, Experience preparing and managing PoCs, Experience with CRM or ERP systems, Fluency in English, Fluency in Polish 📃 Skills: Networking, TCP/IP, DHCP, DNS, TR-069, TR-369, Cloud, ACS, PoC, RFP, Security, Architecture, Troubleshooting, CRM, Salesforce 🏢 Description: Join our Presales team and help customers understand, validate, and successfully adopt our Cloud ACS platform. We are looking for a technically skilled, customer-facing professional who enjoys solving networking and device management challenges, leading technical discussions, and translating complex product capabilities into clear business value. Key responsibilities Conduct technical product presentations, demos, and discovery sessions with prospects Prepare and manage Proof of Concepts (PoCs) and trial environments Analyze customer requirements and networking challenges to align solutions with Cloud ACS capabilities Troubleshoot technical and network-related issues during evaluations Address technical questions, including RFPs and architecture or security assessments Translate complex technical concepts into clear, business-friendly communication Collaborate closely with Sales, Customer Success, Product, and Support teams to ensure a smooth customer journey and handover after contract signing Requirements Proactive, customer-oriented professional with experience in technical support, pre-sales, technical consulting, or other customer-facing technical roles Good understanding of networking fundamentals and troubleshooting (TCP/IP, DHCP, DNS, TR-069/TR-369 or similar protocols is a plus) Ability to quickly learn and work with complex technical platforms Strong communication, presentation, and customer-facing skills with the ability to explain technical topics clearly and in a structured way Experience with CRM/ERP tools (e.g. Salesforce) Fluency in English and Polish (spoken and written) What we offer Opportunity to work with a leading device management platform (Cloud ACS) Space to grow both vertically (Senior Presales) and horizontally (Customer Success, post-sales roles) Real exposure to global customers, including participation in international conferences and industry events Collaborative work environment with support from talented teams Flexible working hours and a relaxed work atmosphere (no dress code, no open space) Professional development through training, conferences and knowledge sharing Comprehensive benefits package, including medical care, Multisport card, onsite gym, and chillout space Comfortable office amenities: well-stocked kitchen (including Good Lood ice cream 🍦), parking area, and bike room

🏢 Summary: Long-term B2B role focused on building, operating, and improving an enterprise-scale Azure cloud platform with strong emphasis on automation, security, and developer experience. The position involves designing CI/CD pipelines, implementing landing zones and policy-as-code, and integrating cloud services with enterprise systems. Work is hybrid (Warsaw office) with occasional business trips and collaboration in an international environment. 🗂️ Requirements: 3+ years of experience with Microsoft Azure including operations, Strong Infrastructure as Code skills, Knowledge of CAF and Enterprise Scale best practices, Understanding of security and compliance standards, Experience with CI/CD pipelines, Experience with DevOps practices, Experience working in Agile methodologies 📃 Skills: Azure, Bicep, Terraform, CI/CD, DevOps, IaC, CAF, Agile, APIs 🏢 Description: Start : Flexible Contract : B2B, long term cooperation Work model : 3 days from the Warsaw office per week Project language: English/Polish Business trips: to Denmark occasionally Recruitment process: case study + 1 meeting You will play a key role in building, operating, and continuously improving our cloud platform and automation capabilities. Your mission is to enable scalable, secure, and compliant cloud adoption through everything-as-code , strong engineering practices, and deep integration between cloud services and existing enterprise systems. A key focus of the role is to continuously improve platform usability and developer experience . We strive to make the platform intuitive, well-documented, and easy to work with – so development teams can focus on delivering business value rather than dealing with complexity. Responsibilities Design, build, and operate the Enterprise Scale Foundation platform and CI/CD pipelines. Improve platform usability, reliability, and developer experience. Implement and manage Landing Zones, guardrails, and policy-as-code. Develop automation using IaC, APIs, and reusable workflows. Build integrations with enterprise systems (e.g., ITSM, identity, data). Ensure security, compliance, and governance standards are met. Collaborate with teams to drive platform improvements and enable self-service. Requirements 3+ years of experience with Microsoft Azure (including operations). Strong Infrastructure as Code (IaC) skills (Bicep, Terraform) Knowledge of CAF / Enterprise Scale best practices. Understanding of security and compliance (preferably financial sector).Experience Experience with CI/CD, DevOps, and Agile methods. Previous experience with Customer Exeprience.