Account Manager

Quick Facts

• Role: Account Manager (B2B)
• Focus: Partner onboarding, training, feedback, and long-term account growth
• Location: Prague (Stodůlky)

Description

You will communicate with new and existing partners, support a smooth service start, and collect feedback to improve long-term collaboration. The job includes coordinating communication across internal teams, training partners, handling requests and questions, and running occasional short on-site promotions. You will also contribute to process innovations that improve how the company works with partners.

Responsibilities

• Support partners with correct service rollout and ensure smooth onboarding (including multi-month projects for large partners)
• Coordinate communication between customers and internal departments such as marketing, IT, and logistics/expedition
• Train partners so they can use the service successfully and get maximum value
• Collect and manage feedback, resolve customer problems, and build long-term relationships
• Identify and implement improvements to partner-related processes and procedures
• Run short-term promotional actions at partner sites, including in-person presence at a promo booth
• Handle client requests, orders, and questions

Requirements

• 2+ years of B2B client-facing experience
• Excellent organizational and communication skills; able to manage small projects and coordinate multiple stakeholders
• Valid B driving license and willingness to drive actively
• Proactive, continuous improvement mindset
• Long-term relationship orientation; customer satisfaction mindset
• Strong ability to work with feedback: capture, document, and resolve issues
• Ability to work independently while regularly sharing learnings with the team
• Positive attitude toward sustainability and a low-waste/circular economy

Benefits

• Meaningful work with positive environmental impact
• Motivational bonuses and meal support
• 13th salary
• Full-time schedule: 37.5 hours/week (0.5 hour/day flexible for personal time)
• Additional paid day off when public holidays fall on Tuesday or Thursday
• Startup-like dynamic environment, young friendly team, team events
• Modern office in Prague Stodůlky
• Salary: 50,000–60,000 CZK