Service Delivery Workflow Coordinator- Pittsburgh

We have an excellent opportunity for an experienced Service Delivery Supervisor to oversee lockbox processing operations.

SPS offers a competitive benefits package including paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts and a 401K with company match.

Description

The Service Delivery Supervisor (SDS) is responsible for overseeing all areas of Lockbox Processing. This role provides leadership and functions as a working supervisor by guiding and directing lockbox activities. The position sits on-site with the client and may oversee multiple sites or projects. Responsibilities include daily service delivery, employee management, overall customer satisfaction, and adherence to company policies. The supervisor acts as the primary daily client contact in coordination with the Service Delivery Manager while overseeing all onsite supervisory functions.

Overall, this position continuously offers the highest level of service to client and employees while maintaining a professional image by providing prompt, courteous, and efficient service.

What You Will Do

• Lead and supervise daily lockbox processing activities to ensure operational efficiency
• Ensure compliance with agreed-upon service levels
• Monitor staff productivity and quality metrics
• Organize and assist in control of assigned project work
• Ensure standards and procedures are followed
• Communicate effectively with team members and management
• Support staffing and schedule planning
• Train and mentor staff to ensure adherence to procedures and best practices
• Analyze monthly metrics and implement improvements
• Drive change and innovation to improve business processes
• Participate in succession planning at the site

Requirements

• 3+ years of related office experience (hospitality services experience preferred)
• Previous supervisory experience managing 5–10 employees
• Exceptional computer skills
• Ability to work independently with minimal direction
• Ability to perform physical duties including lifting and moving 40 lbs
• Manual dexterity for operating office machinery and performing data entry
• Strong understanding of selling skills
• Strong integrity and solid business ethics

Physical Demands

• Ability to grasp, lift, carry, or move packages using a wheeled cart (up to 60 lbs capacity)
• Ability to walk, bend, kneel, stand, or sit for extended periods
• Manual dexterity to operate office machinery and input data while on the phone
• Specific vision abilities including close and distance vision, focus adjustment, and color differentiation

Travel

None or negligible

Compensation

The expected compensation is $27 per hour. Final offer depends on skills, experience, and job-related factors.

Benefits

• Career growth opportunities
• Learning and development programs
• Employee recognition programs
• Comprehensive benefits including Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off

Use of Artificial Intelligence (AI)

No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. The Greenhouse applicant tracking system is used and does not apply AI in these parts of the hiring process.

Vacancy Status

This posting is for an existing vacancy.