OSP Coordinator / Specialist Support III

🏢 Summary: Remote Project Coordinator III role focused on AI-powered project coordination, workflow automation, and internal web application development for entertainment content launches. The position involves building AI-assisted tools, coordinating cross-functional initiatives, and improving operational efficiency through automation and reporting systems. Candidates should have experience with AI development workflows, project coordination, and scalable web-based solutions. 🗂️ Requirements: 3+ years of experience in application development, AI-assisted development, project coordination, or related field, Experience with AI coding assistants and LLM-based development tools, Experience submitting code changes through structured code review workflows, Experience building and maintaining web applications or internal web platforms, Experience coordinating project deliverables, timelines, and cross-functional dependencies, Experience integrating AI into production workflows and development operations, Familiarity with project management systems and production tooling, Experience with automation architecture, system integrations, triggers, and workflow automation, Experience with agent-based workflows, prompt engineering, and AI code generation, Familiarity with Agile software development methodologies, Experience coordinating multi-track projects with internal and external development teams, Ability to work PST hours in a remote U.S.-based role, Direct W2 work authorization without sponsorship 📃 Skills: AI, LLM, Agile, Automation, Web, Workflows, Integrations, Prompting, Dashboards, Visualization, UX, JavaScript 🏢 Description: itD is seeking a Project Coordinator III to drive AI-powered project coordination and operational excellence across entertainment content launches by developing internal tooling, automating workflows, and coordinating cross-functional project execution. The ideal candidate will bring strong experience in AI-assisted application development, project coordination, and workflow automation, with a proven track record of delivering scalable web-based solutions, streamlining production processes, and supporting complex cross-functional initiatives. Location: Remote (U.S.) – PST working hours required Duration: 12 Months We provide comprehensive medical benefits, a 401(k) plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities - Develop and maintain internal web applications that surface project updates, milestone tracking, and status reporting using AI-assisted development workflows. - Utilize AI coding assistants to rapidly prototype, develop, and submit code changes that improve project management tools and operational efficiency. - Coordinate project workstreams across developers, content producers, and cross-functional stakeholders to ensure alignment on deliverables and timelines. - Build and maintain automation workflows that connect project tracking systems and content management platforms for real-time reporting. - Monitor application performance, validate data accuracy, identify issues, and coordinate resolution with development teams. - Track software defects, submit code fixes through established review workflows, and communicate project impacts to stakeholders. - Document project activities, maintain project documentation, and support onboarding for new workflows, AI tools, and platform enhancements. Internal Responsibilities - Attend regular internal practice community meetings. - Collaborate with your practice team on industry thought leadership. - Complete client case studies and learning material. - Build material to contribute to the Digital Transformation practice. - Attend internal networking events. - Work with leadership on career fast-track opportunities. Required Qualifications and Skills - 3+ years of experience in application development, AI-assisted development, project coordination, or a related field. - Experience using AI coding assistants and large language model (LLM)-based development tools. - Experience submitting code changes through structured code review workflows. - Experience building and maintaining web applications or internal web platforms. - Experience coordinating project deliverables, timelines, and cross-functional dependencies. - Experience integrating AI into production workflows and development operations. - Familiarity with project management systems and production tooling. - Experience with automation architecture, including system integrations, triggers, and workflow automation. - Experience with agent-based workflows, prompt engineering, and AI code generation. - Familiarity with Agile software development methodologies. - Experience coordinating multi-track projects involving internal and external development teams. Preferred Qualifications and Skills - Experience with UX, interaction design, or digital product design. - Background supporting entertainment, streaming, media, or production studio environments. - Bachelor's degree in Computer Science or a related technical field. - Experience developing AI-enabled dashboards or data visualization platforms. Education Bachelor's degree in Computer Science or a related technical field is preferred, or equivalent professional experience.

🏢 Summary: Coordination role in a network environment focused on managing and aligning change and service management activities between technical teams, customers, and management. The position ensures structured planning, approval, documentation, and reporting of changes in a dynamic and partly regulated setting. It combines operational coordination with structured change processes and stakeholder communication. 🗂️ Requirements: Fluent German and English (written and spoken), Experience in Change Management processes, Experience in Service Management processes, Ability to coordinate and schedule technical changes, Experience with approval processes (e.g., CAB), Ability to create and maintain change documentation including risk analysis, Experience in reporting and status tracking, Basic technical understanding of IT infrastructure and networks, Strong Microsoft Excel skills 📃 Skills: ITIL, Networking, Firewall, Excel, CAB, ChangeManagement, ServiceManagement, RiskAnalysis, Documentation, Reporting 🏢 Description: Coordintator in area of Change & Service Management (Network Environment) Overview For a demanding client project in the network domain (e.g., firewall, end-of-life, service fulfillment), we are looking for an experienced Coordinator (m/f/d) who acts as a central interface between technical teams, customers, and management. This role combines operational coordination, strong communication skills, and structured change management in a dynamic and partly regulated environment. Role Objective The Coordinator ensures that changes and service requests are delivered efficiently, with high quality, and in alignment with customer requirements and internal governance structures. Your Responsibilities: Participate regularly in customer meetings and actively communicate with internal and external stakeholders Present and align changes with the customer (in close coordination with technical teams) Plan, coordinate, and schedule changes Obtain and track approvals (e.g., within CAB processes) Ensure quality and completeness of change documentation (including risk analysis and rollback scenarios) Create, review, and present reports and status updates Coordinate and steer external consultants in day-to-day operations Support and back up fellow coordinators Facilitate and lead meetings with technical teams and, if required, customers Must-have: Fluent in German and English (written and spoken) Strong communication skills – clear, structured, and audience-oriented Confident and professional demeanor with strong presentation skills Quick comprehension and ability to understand and explain complex topics Nice-to-have: Basic technical understanding of IT infrastructure / network environments Experience in Change and Service Management (e.g., ITIL) Experience in regulated environments (e.g., banking sector) Solid Microsoft Excel skills What We Value Ability to act as a bridge between different stakeholders (technical teams, customers, management) Balanced communication style: assertive yet collaborative Structured and detail-oriented working style, especially in change processes Ability to perform under pressure and manage multiple priorities Team-oriented mindset and strong cultural fit within a collaborative environment Framework & Environment International project environment Collaboration with internal teams and external partners/consultants Dynamic setting with a high level of responsibility Other Details: This position offers the opportunity to work in a collaborative environment, providing support and leadership during client engagements. The role may involve working remotely and requires adaptability to changing circumstances and requirements.

🏢 Summary: Senior Marketing Coordinator role focused on leading proposal strategy, marketing initiatives, client intelligence, and pursuit management for engineering and design projects. The position involves coordinating marketing materials, managing deadlines, conducting QA/QC reviews, and collaborating with multidisciplinary teams in a hybrid work environment. 🗂️ Requirements: Minimum 6 years of experience in a marketing role securing work through competitive processes, Advanced proficiency in Adobe InDesign, Advanced proficiency in Microsoft Office Suite, Experience managing proposals, SOQs, and interview presentations, Strong technical and conversational writing skills, Experience reviewing and proofreading marketing materials, Ability to manage multiple high-priority deadlines, Experience with data management software, Ability to develop and execute marketing strategies, Ability to collaborate with multidisciplinary and remote teams, Strong project management and communication skills, Local to Overland Park KS, Plano TX, Fayetteville AR, or Springfield MO 📃 Skills: InDesign, Microsoft, PowerPoint, Word, Excel, QAQC, Marketing, Proofreading, Research, DataManagement, Presentations, Proposals 🏢 Description: Job Description As a Senior Marketing Coordinator, you will act as an extension of technical teams, serving as an expert in persuasive writing and pursuit strategy for market and geographic service areas. We are organized and resourceful project managers who guide the pursuit process from inception to selection. You will lead strategy and perform routine marketing assignments according to established guidelines, using knowledge of the organization, processes, and procedures to develop solutions for non-standard situations. This role may include services related to proposals, interview strategy, client events, award submissions, client intelligence, and market research. Primary Duties and Responsibilities: • Implement plans and procedures to achieve the team's marketing objectives, positioning the firm to excel in winning and closing work. • Establish, communicate, and meet deadlines; lead project-specific marketing strategy meetings; provide solutions to the firm's day-to-day marketing needs. • Resolve complex matters through knowledge and experience, and mentor less experienced staff. • Conceptualize and create information for various marketing activities. • Apply best practices to enhance the effectiveness of projects, using market research methods to track trends and demands, and develop event concepts, promotions, and supervise activities. • Plan and execute the development of information and materials for marketing activities such as SOQs, proposals, and interview presentations, adhering to the firm's standards. • Perform internal QA/QC reviews to ensure a high level of quality and accuracy in all marketing information, analysis, and documentation. • Gather, maintain, and analyze client intelligence information. • Assist in identifying target markets and potential clients and strategize to build relationships with those clients. • Prepare and submit industry awards. We have one current opening and will only consider candidates who are local to our Overland Park, KS, Plano, TX, Fayetteville, AR or Springfield, MO office locations. This role offers a flexible hybrid schedule. Qualifications You are passionate about: • Working collaboratively with others. • Having ownership in the work you do. • Using your talents to positively affect communities. • Growing professionally within a group of talented and supportive marketing professionals. You bring to the team: • Strong Communication Skills • Ability to contribute and work well on a team • A minimum of six years of experience in a marketing role, securing work through competitive processes. • Bachelor's Degree in Marketing, Business, Communication, Journalism, or a related field is preferred. • Advanced abilities in Adobe InDesign and Microsoft Office Suite products. • Self-motivation and initiative, as well as the ability to work as part of a team. • Excellent interpersonal, problem-solving, and decision-making skills. • Strong time management skills and the ability to manage multiple high-priority tasks with strict deadlines. • Demonstrated proficiency in technical and conversational-style writing, as well as reviewing and proofreading materials for content, grammar, and style. • The ability to contribute and work well on both local and remote teams. • The ability to deploy marketing strategies to secure work. • The ability to collaborate with multidisciplinary teams locally and in other offices to execute effective strategies for project and client-specific marketing efforts with limited direction. • The ability to manage and coordinate the development of content and messaging for quality statements-of-qualifications, proposals, presentations, and other marketing collateral with internal stakeholders. • The ability to collaborate with internal stakeholders to gather and maintain project-related data and information. • Proven competency in data management software. • The ability to develop and foster effective professional relationships. • Excellent interpersonal, problem-solving, time management, and decision-making skills. Additional Information As an employee, you will: • Receive a competitive 401(k) match • Be empowered to build your career with tailored development paths • Have the possibility for flexible work arrangements • Engage in work that has a positive impact on communities • Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive a traditional benefits package including health care, vision, dental, paid time off, and the opportunity to participate in a bonus system that rewards performance.

🏢 Summary: The role involves managing the full staffing lifecycle, partnering with sales teams to fulfill customer staffing needs, and ensuring compliance and operational excellence throughout the hiring process. The position focuses on coordinating candidate screening, interview processes, customer communication, and maintaining ATS records. It also supports reporting, invoicing coordination, and ongoing consultant relationship management. 🗂️ Requirements: High school diploma, 3–5+ years of staffing support, recruiting coordination, or staffing operations experience, Strong understanding of staffing services and recruiting processes, Proficiency in Microsoft Office Suite (Excel, Word, Outlook), Experience with Applicant Tracking Systems (ATS), Ability to manage full staffing lifecycle from intake to invoicing, Ability to coordinate candidate pre-screening and technical assessments, Ability to maintain and update ATS records accurately, Ability to work in fast-paced environment and meet deadlines 📃 Skills: ATS, JobDiva, Excel, Word, Outlook, MicrosoftOffice 🏢 Description: Overview The Senior Staffing Support Specialist will manage customer fulfillment opportunities and partner closely with the Staffing sales BDE team to drive and promote staffing services for the Strategic Staffing group. This role is responsible for supporting the full staffing lifecycle, maintaining strong customer and candidate relationships, and ensuring operational excellence throughout the hiring and placement process. Your Impact The essential functions of this position include: - Coordinate the full staffing cycle from opportunity intake through engagement to the invoicing team - Ensure all corporate policies, compliance requirements, and placement documentation are completed accurately and timely - Partner with sales teams and staffing partners nationwide to qualify, support, and fulfill staffing opportunities - Communicate directly with customers to help support understanding job requirements, coordinate interviews, and manage expectations - Conduct candidate pre-screening and technical qualification assessments with engineering staff - Maintain ongoing relationships with placed consultants to monitor engagement status and support successful assignments - Build and strengthen customer relationships to help identify and support new business opportunities - Participate in customer meetings and sales team meetings to promote and expand staffing services when needed - Maintain and update candidate records within the Applicant Tracking System (ATS) - Support reporting, tracking, and additional administrative responsibilities as assigned Qualifications - High school diploma required - Bachelor's degree preferred - 3–5+ years of staffing support, recruiting coordination, or staffing operations experience - Strong understanding of staffing services and recruiting processes - Excellent customer service, communication, and relationship management skills - Strong multitasking and organizational abilities - Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook - Experience working with Applicant Tracking Systems (ATS) and candidate databases preferred (JobDiva) - Ability to collaborate effectively with management, sales teams, and colleagues - Ability to work in a fast-paced environment while meeting critical deadlines - Strong customer-facing and interpersonal skills - Ability to work under pressure while maintaining attention to detail and professionalism - General business acumen and problem-solving abilities Preferred Skills - Experience supporting staffing sales and customer fulfillment processes - Strong follow-up and communication skills with both clients and candidates - Ability to manage multiple priorities and staffing engagements simultaneously - Detail-oriented with strong process discipline and accuracy Position Specifics The initial base salary range for this position is expected to be between $65,000 and $80,000 annually. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, compensation may include commissions and discretionary bonuses. The company offers a full range of medical, financial, and other benefits, including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave, dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, the employee will be in an at-will position and the company reserves the right to modify base salary and other discretionary compensation programs at any time, including for reasons related to individual or company performance and market factors. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws to support success in this position.

🏢 Summary: Opportunity for an experienced OSP Engineer to design, plan, and implement outside plant telecommunications infrastructure projects focused on copper and fiber networks. The role involves engineering design, permitting, field coordination, and construction support while ensuring regulatory compliance and budget control. This position requires strong OSP expertise and proficiency with industry-specific engineering tools. 🗂️ Requirements: 3–5+ years experience in copper and fiber optic network engineering, Minimum 5 years in network engineering or OSP-related work, Experience with permitting processes and fiber record management, Proficiency in FROGS, Varasset, and SiteTracker, Knowledge of OSP construction practices and engineering standards, Ability to manage multiple projects and budgets, Experience coordinating with municipal agencies and utilities, Must reside in or near Muskegon, Michigan 📃 Skills: OSP, Fiber, Copper, FROGS, Varasset, SiteTracker, CAD, Permitting, Telecommunications, NetworkEngineering 🏢 Description: At PEARCE, we've got a career for you! Your Impact: Pearce is seeking a detail-oriented and experienced OSP Engineer to support telecommunications infrastructure projects. This role focuses on the design, planning, and implementation of outside plant (OSP) projects involving copper and fiber networks. The ideal candidate will have a strong background in engineering, permitting, and construction coordination, along with the ability to manage budgets and ensure compliance with company and industry standards. Core Responsibilities: Engineering & Design - Design and plan outside plant facilities for copper and fiber infrastructure (aerial, buried, conduit). - Prepare and review engineering drawings, loop loss calculations, and switch serving area designs. - Conduct field measurements for poles, conduits, and buried facilities to support network design. - Develop project budgets, monitor actual costs, and conduct job inspections for quality assurance. Permitting & Compliance - Prepare, organize, and submit permit packages to relevant agencies (Township, County, State, DNR, Railroad, Pipeline, etc.). - Ensure designs meet permitting regulations and engineering standards. Field Coordination - Meet with municipal and government officials to coordinate around road projects (travel required; mileage reimbursed). - Collaborate with other utilities to coordinate relocations, minimize conflicts, and avoid project delays. - Support service orders, subdivision expansions, road relocations, dark fiber MDUs, and more. - Update FROGS (CAD), Varasset, and SiteTracker tools as required. Project & Construction Support - Coordinate with SSP contractors to ensure timely and budget-conscious project completion. - Assist with make-ready work and joint-use coordination for Frontier-owned poles. - Conduct site surveys, support PUC complaint investigations, and create capital projects (e.g., for cell towers or plant repairs). - Address and resolve plant damage requests (DOR/PDR), cable count changes, and other network service needs. Administrative Support - Maintain records, update engineering files, and process departmental documentation. - Draft and type correspondence, reports, and engineering support documents. Core Experience: - 3–5+ years of hands-on experience in copper and fiber optic network engineering. - Minimum 5 years in network engineering or OSP-related work, including permitting and fiber record management. - Strong project management and organizational skills with the ability to handle multiple projects simultaneously. - Proficiency in Frontier engineering tools and systems, including FROGS, Varasset, and SiteTracker. - Skilled in communication and collaboration with municipal officials, utility companies, contractors, and cross-functional teams. - In-depth knowledge of permitting procedures and OSP construction practices. - Must reside in or near Muskegon, Michigan. What We Offer - Performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. - Comprehensive benefits package including health and life insurance. - 401(k) with employer match. - Paid time off and paid holidays. - Tuition reimbursement and professional development courses. - Company vehicle, phone, laptop, or tablet and necessary tools and safety equipment as required for the role. - Competitive compensation within a base pay range of $30—$38 USD per hour.

🏢 Summary: Expert and coordination role in OT projects within industrial digital transformation, ensuring standardization, reliability and secure integration of OT systems in production environments. The position focuses on IT/OT convergence, data integrity, automation, and compliance with GMP and cybersecurity standards. It supports modernization of control systems, data exchange with MES/LIMS, and implementation of secure communication architectures. 🗂️ Requirements: Higher education in Automation, Electrical Engineering, Industrial IT or related field, 3–5 years experience with OT systems in production environment, Experience in design, implementation and qualification of I&C systems, Experience in IT/OT integration and architecture design, Practical knowledge of SCADA, PLC, DCS systems, Experience with GMP/GxP validation and documentation, Knowledge of industrial communication protocols, Understanding of IT/OT convergence and secure data exchange, Knowledge of OT cybersecurity standards, English proficiency in business environment 📃 Skills: SCADA, PLC, DCS, Rockwell, Siemens, Profinet, Ethernet/IP, MES, LIMS, GMP, GxP, IEC62443, NIST, Cybersecurity, I&C 🏢 Description: Na tym stanowisku będziesz pełnić funkcję ekspercką i koordynacyjną w projektach OT i inicjatywach cyfrowych realizowanych w ramach Biura Transformacji Operacji Przemysłowych, działając na styku produkcji, inżynierii, IT, jakości i cyberbezpieczeństwa. Będziesz odpowiadać za standaryzację, spójność i niezawodność rozwiązań Technologii Operacyjnych (OT) w środowisku produkcyjnym, wspierając ciągłość produkcji, integralność danych oraz zgodność regulacyjną. Stanowisko wspiera programy transformacji cyfrowej Operacji Przemysłowych, promując dobre praktyki OT, standardy wymiany danych oraz wymagania GMP i wewnętrzne standardy Grupy. Twój zakres obowiązków Automatyzacja i digitalizacja – wsparcie projektów modernizacji OT, w tym m.in . umożliwianie wymiany danych między parkiem maszynowym, a systemami klasy MES, LIMS, serializacji oraz innymi systemami produkcyjnymi. Koordynacja inicjatyw IT/OT, harmonizacja przepływów danych, wdrażanie bezpiecznych i spójnych rozwiązań komunikacyjnych oraz zapewnienie integralności danych. Digitalizacja wybranych obszarów funkcjonalnych, m.in .: Cyfrowe Tiery np. w obszarze Utrzymania Ruchu, Predykcyjne Utrzymanie Ruchu, Profesjonalne Utrzymanie Ruchu, analizy danych produkcyjnych na potrzeby trendów Aneksu 1 i Aneksu15. Wsparcie planowania inicjatyw objętych strategią transformacji cyfrowej we współpracy z zakładami produkcyjnymi. Udział w projektach automatyzacji i robotyzacji intralogistyki oraz końcówek linii. Modernizacja systemów sterowania infrastrukturą krytyczną i procesową. Współtworzenie i egzekwowanie standardów OT. Wsparcie i doradztwo w zakresie inicjatyw związanych z integralnością danych i łącznością, w tym synchronizacja czasu, przeglądy audit trail, walidacja infrastruktury IT/OT. Rola łącznika pomiędzy zespołami centralnymi a lokalnymi (produkcja, UR, inżynieria, IT, jakość). Zapewnienie spójnego rozumienia standardów, zasad governance i priorytetów OT w realizowanych inicjatywach. Wspieranie rozwoju kompetencji OT w organizacji. Monitorowanie trendów technologicznych i regulacyjnych oraz doradztwo w tym zakresie. Zgodność i governance – działania zgodne z GMP, wewnętrznymi standardami oraz najlepszymi praktykami branżowymi. Cyberbezpieczeństwo OT– współpraca w inicjatywach związanych z bezpieczeństwem OT, zgodnie z przyjętymi standardami i wymaganiami organizacji Nasze wymagania Wykształcenie wyższe (licencjackie lub magisterskie) w obszarze automatyki, elektrotechniki, Przemysłowego IT lub pokrewnym. Certyfikaty z zakresu OT Cybersecurity (np. IEC 62443, NIST CSF) lub GxP – mile widziane. Dobra znajomość języka angielskiego w środowisku biznesowym. Gotowość do podróży służbowych (do ok. 30%). Doświadczenie Minimum 3–5 lat doświadczenia w pracy z systemami OT w środowisku produkcyjnym (preferowane: farmacja, chemia, FMCG). Doświadczenie w projektowaniu, wdrażaniu, uruchamianiu i kwalifikacji systemów I&C. Praktyka w łączeniu systemów OT z IT oraz projektowaniu i wdrażaniu konfiguracji architektury IT/OT. Praktyczna znajomość SCADA, PLC, DCS (Rockwell/Allen‑Bradley, Siemens). Doświadczenie w dokumentowaniu i walidacji systemów zgodnie z wymaganiami GMP/GxP. Wiedza techniczna Znajomość protokołów komunikacji przemysłowej (Profinet, Ethernet/IP). Zrozumienie zasad konwergencji IT/OT i bezpiecznej wymiany danych. Umiejętność analizy złożonych zagadnień technicznych i przekładania ich na rozwiązania praktyczne. Oferujemy Umowę o pracę Możliwość pracy w systemie hybrydowym Dofinansowanie do posiłków Dofinansowanie do dojazdów do pracy Prywatną opiekę medyczną Ubezpieczenie na życie Nowoczesną Platformę Benefitową Kartę Multisport Paczki świąteczne dla dzieci Jeden dodatkowy dzień wolny Program emerytalny Ciekawe wyzwania, możliwości wszechstronnego rozwoju zawodowego

🏢 Summary: The Senior Staffing Support Specialist manages the full staffing lifecycle, partnering with sales teams and customers to fulfill staffing opportunities and ensure smooth placement operations. The role focuses on candidate pre-screening, compliance documentation, ATS management, and maintaining strong client and consultant relationships. It combines operational coordination, customer interaction, and technical qualification support in a fast-paced staffing environment. 🗂️ Requirements: High school diploma, 3–5+ years of staffing support, recruiting coordination, or staffing operations experience, Strong understanding of staffing services and recruiting processes, Proficiency in Microsoft Office Suite (Excel, Word, Outlook), Experience with Applicant Tracking Systems (ATS), Ability to manage full staffing lifecycle from intake to invoicing, Ability to ensure compliance and placement documentation accuracy, Ability to work in fast-paced environment and meet deadlines 📃 Skills: ATS, JobDiva, Excel, Word, Outlook, MicrosoftOffice 🏢 Description: Overview The Senior Staffing Support Specialist will manage customer fulfillment opportunities and partner closely with the Staffing sales BDE team to drive and promote staffing services for the Strategic Staffing group. This role is responsible for supporting the full staffing lifecycle, maintaining strong customer and candidate relationships, and ensuring operational excellence throughout the hiring and placement process. Your Impact The essential functions of this position include: - Coordinate the full staffing cycle from opportunity intake through engagement to the invoicing team - Ensure all corporate policies, compliance requirements, and placement documentation are completed accurately and timely - Partner with sales teams and staffing partners nationwide to qualify, support, and fulfill staffing opportunities - Communicate directly with customers to help support understanding job requirements, coordinate interviews, and manage expectations - Conduct candidate pre-screening and technical qualification assessments with engineering staff - Maintain ongoing relationships with placed consultants to monitor engagement status and support successful assignments - Build and strengthen customer relationships to help identify and support new business opportunities with your Staffing BDE - Participate in customer meetings and sales team meetings to promote and expand staffing services when needed - Maintain and update candidate records within the Applicant Tracking System (ATS) - Support reporting, tracking, and additional administrative responsibilities as assigned Qualifications - High school diploma required - Bachelor's degree preferred - 3–5+ years of staffing support, recruiting coordination, or staffing operations experience - Strong understanding of staffing services and recruiting processes - Excellent customer service, communication, and relationship management skills - Strong multitasking and organizational abilities - Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook - Experience working with Applicant Tracking Systems (ATS) and candidate databases preferred (Job Diva is the ATS) - Ability to collaborate effectively with management, sales teams, and colleagues - Ability to work in a fast-paced environment while meeting critical deadlines - Strong customer-facing and interpersonal skills - Ability to work under pressure while maintaining attention to detail and professionalism - General business acumen and problem-solving abilities Preferred Skills - Experience supporting staffing sales and customer fulfillment processes - Strong follow-up and communication skills with both clients and candidates - Ability to manage multiple priorities and staffing engagements simultaneously - Detail-oriented with strong process discipline and accuracy Position Specifics The initial base salary range for this position is expected to be between $65,000 and $80,000 annually. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, the compensation structure may include commissions and discretionary bonuses. The company offers a full range of medical, financial, and other benefits, including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave, dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, the employee will be in an at-will position and the company reserves the right to modify base salary and other discretionary compensation programs based on performance and market factors. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws. This job description serves as a guide and is not an employment contract.

🏢 Summary: Onsite Operations Coordinator role supporting daily terminal and delivery operations in a fast-paced logistics environment. The position focuses on driver coordination, dispatch management, KPI tracking, and ensuring on-time pickup and delivery performance. This weekday role requires strong Excel skills, operational support experience, and real-time problem-solving abilities. 🗂️ Requirements: Experience in customer support and customer satisfaction, Intermediate to advanced Microsoft Excel knowledge, Strong analytical and problem-solving skills, Ability to adapt to new tools, systems, and processes, Ability to work in a fast-paced environment with shifting priorities, Strong written and verbal communication skills, Ability to prioritize tasks with urgency 📃 Skills: Excel, Dispatch, Logistics, KPI, POD, Reporting, DataAnalysis 🏢 Description: About the Role Support daily terminal and delivery operations in a fast-paced environment. Serve as a key operations and coordination partner for drivers, dock supervisors, and internal teams. Ensure smooth dock launches and high levels of on-time pickup and delivery performance. Provide consistent, high-quality customer and driver support. This role is onsite and aligned to standard weekday business hours. What You'll Do Provide high-level customer service and operational support. Support drivers and serve as a primary point of contact during daily operations. Coordinate with dock supervisors to ensure successful daily dock launches. Lead and coordinate drivers to maintain on-time pickup and delivery performance. Maintain accurate driver records, including times, routes, and special handling instructions. Manage KPIs, open job reports, and daily POD reconciliation. Oversee pickup dispatch management, including B2B and B2C assignments. Support key customer accounts and provide ETAs as requested. Manually build jobs when required and input rate adjustments. Track and trace shipments to ensure service expectations are met. Provide ad-hoc delivery and pickup coverage as needed. Attend weekly operations meetings and support continuous improvement initiatives. What We're Looking For Required Qualifications Strong written and verbal communication skills. Demonstrated experience in customer support and customer satisfaction. Ability to think on your feet and problem-solve in real time. Ability to learn quickly and adapt to new tools, systems, and processes. Intermediate to advanced working knowledge of Microsoft Excel. Strong analytical, organizational, and problem-solving skills. Comfort working in a fast-paced environment with shifting priorities. Ability to prioritize tasks and operate with a strong sense of urgency. Preferred Qualifications Previous dispatch, transportation, or logistics experience. Bilingual in Spanish. Benefits & Perks Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans. Company-paid life insurance and short- and long-term disability coverage. Flexible spending accounts and dependent care savings options. Employee Assistance Program with confidential counseling, legal, and financial resources. Wellness programs and benefit advocacy support. Equal Opportunity Employer The company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing and resolving complex production issues in a global SaaS clinical AI platform. The position bridges customers and engineering, leading incident response, troubleshooting distributed systems, and ensuring platform reliability. Ideal for candidates experienced in production support, SQL-based investigation, and working in fast-paced, customer-facing technical environments. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to analyze system behavior across distributed systems and application layers, Experience collaborating with Engineering teams to escalate and resolve issues, Ability to handle production incidents, alerts, and time-sensitive customer-impacting issues, Availability for shift-based work including evenings, weekends, and holidays, Ability to conduct live troubleshooting sessions with customers 📃 Skills: SQL, APIs, REST, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This role is ideal for someone who enjoys deep technical troubleshooting, working directly with production systems, and advocating for customers, while building strong expertise in a fast-paced SaaS environment. This is a shift-based role supporting our global customers, which may include Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues - Serve as the primary technical owner for complex customer issues and escalations. - Investigate and resolve technical problems spanning multiple systems and services. - Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response - Monitor and triage production alerts impacting customers or system reliability. - Coordinate incident response efforts across engineering and internal teams. - Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data - Diagnose issues using logs, system metrics, and SQL queries. - Analyze system behavior to identify root causes of production problems. - Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence - Develop and maintain troubleshooting documentation, runbooks, and operational processes. - Identify recurring patterns and contribute to systemic improvements. - Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team - Share technical insights and best practices with colleagues. - Act as a technical resource within the Support organization. Impact You'll Have - Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. - Serve as a critical bridge between customers and engineering, bringing technical insight and real-world production context to accelerate resolutions. - Strengthen our production support capabilities by improving troubleshooting processes, documentation, and incident response practices. - Help scale a modern, high-impact Support organization, contributing ideas that improve how we detect, investigate, and resolve issues as the company grows. Requirements - Exceptional communication skills with a customer-first mindset, capable of translating complex technical issues into clear and actionable insights. - A demonstrated ability to get on a call or have a remote session with a customer during less-than-optimal times, to troubleshoot and put them at ease. - 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role. - Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex technical issues. - Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments. - Ability to analyze system behavior, investigate anomalies, and debug issues across distributed systems and application layers. - Experience partnering closely with Engineering teams to escalate issues, provide technical context, and drive timely resolution. - Comfortable operating in fast-paced production environments, including handling incidents, alerts, and time-sensitive customer-impacting issues. Nice to Have - Experience participating in incident response, production alerting, or on-call rotations in a live production environment. - Familiarity with observability, monitoring, and debugging tools used to investigate system performance and reliability issues. - Experience supporting or operating within SaaS or cloud-based platforms. - Working knowledge of support, collaboration, and ticketing tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus - Experience debugging API integrations, working with REST endpoints, request/response payloads, and authentication mechanisms. - Comfort analyzing application logs, system metrics, and traces to diagnose production issues. - Familiarity with modern observability and monitoring platforms such as Datadog, Grafana, or New Relic. - Basic scripting or automation skills (Python, Bash, or similar) to streamline investigations or repetitive support workflows. - Exposure to cloud infrastructure platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What we offer: - A range of medical, dental and vision benefits - Stock options for all full-time employees - Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met. - A 401(k) plan with company match, life insurance, plus long- and short-term disability - The opportunity to directly improve medical care and impact patient outcomes

🏢 Summary: Senior Employee Relations Specialist role supporting employee relations, workplace compliance, leave administration, and organizational policy governance in a fast-paced manufacturing technology environment. The position focuses on managing investigations, compliance programs, accommodations, and operational process improvements while partnering cross-functionally with Legal, Payroll, Finance, and business leaders. The role is onsite in California with competitive compensation, comprehensive benefits, and professional development support. 🗂️ Requirements: Experience managing employee relations matters and workplace investigations, Experience with California employment practices and workplace compliance, Experience conducting investigations, fact-finding, and case management, Experience administering leave of absence and workplace accommodations, Experience partnering with Legal on compliance and employee relations matters, Ability to interpret and apply workplace policies and procedures, Experience improving workflows, systems, and operational processes, Strong analytical, communication, and problem-solving skills, Professionalism handling confidential employee matters, Ability to work onsite in California office environment, Ability to lawfully access US export-controlled information 📃 Skills: HRIS, Jira, PowerBI, Analytics, Compliance, Investigations, Documentation, Reporting, Workflow, Immigration 🏢 Description: Purpose The Senior Employee Relations Specialist helps protect the organization from people-related risk while fostering a high-performance culture. This role ensures workplace issues are managed fairly and consistently, managers are equipped to navigate complex employee matters, and the policies, processes, and operational infrastructure needed to scale the organization remain compliant, effective, and trusted. The Role Employee Relations & Workplace Support • Serve as a primary point of contact for managers and employees regarding employee relations concerns, workplace issues, policy interpretation, and employee experience matters. • Conduct Tier 1 and Tier 2 employee relations intake, investigations, fact-finding, documentation, and resolution recommendations. • Partner with managers to address employee concerns, performance-related matters, workplace conflicts, and policy-related questions in a consistent and compliant manner. • Collaborate with People leadership and Legal on complex, sensitive, or high-risk employee relations matters. • Maintain accurate and organized employee relations documentation, investigation records, and case files. • Identify employee relations trends and recommend proactive solutions that improve employee experience and reduce organizational risk. • Support consistent application of company policies, procedures, and workplace practices across the organization. • Design, implement, and continuously improve employee relations systems, workflows, documentation standards, intake processes, and escalation frameworks that improve consistency, visibility, and operational effectiveness. Leave, Accommodations & Workplace Compliance • Administer Leave of Absence programs, including employee communications, documentation management, case tracking, and return-to-work coordination. • Coordinate workplace accommodations and interactive process activities in partnership with employees, managers, healthcare providers, and external vendors. • Support workers' compensation administration, claim coordination, return-to-work planning, and documentation management. • Coordinate immigration case administration and partnership with external immigration counsel and vendors. • Monitor assigned compliance programs and ensure accurate documentation, process adherence, and timely follow-through. Policy Governance, Organizational Health & Operational Scalability • Proactively identify policy gaps, workplace trends, organizational risks, and opportunities to improve employee experience and operational effectiveness. • Draft, maintain, and implement People policies, procedures, and operational guidelines in partnership with People leadership, Legal, and business stakeholders. • Support policy communication, training, and change management efforts to promote consistent application across the organization. • Develop systems, reporting, and organizational health insights that improve visibility into employee relations activity, compliance programs, workplace trends, and operational effectiveness. • Create and maintain self-service resources, SOPs, process documentation, workflow tools, and knowledge resources that improve consistency, scalability, and manager/employee enablement. • Identify and implement process improvements that enhance operational efficiency, organizational effectiveness, and employee experience. Cross-Functional Partnership • Partner closely with Legal, Payroll, Finance, Security, Talent Acquisition, and business leaders to support employee experience and workplace compliance initiatives. • Build trusted working relationships with managers and leaders across the organization. • Support organizational initiatives and projects that improve People Operations effectiveness and employee experience. • Influence stakeholders through data, process recommendations, and operational insights that improve organizational outcomes. Basic Qualifications • Ability to lawfully access information and technology that is subject to US export controls. • Experience independently managing employee relations matters, workplace investigations, and employee support programs while exercising sound judgment and discretion. • Experience applying California employment practices and workplace compliance requirements in the administration of employee relations, leave, accommodations, and related workplace programs. • Experience conducting employee relations intake, investigations, fact-finding, documentation, and case management activities. • Experience administering leave of absence, workplace accommodations, workers' compensation, or similar employee programs. • Experience partnering with Legal on employee relations, workplace investigations, accommodations, leave administration, or compliance matters. • Demonstrated judgment in interpreting and applying policies, procedures, and workplace practices while balancing employee experience, business needs, and organizational risk. • Experience identifying operational challenges and improving processes, workflows, systems, or documentation to enhance consistency, scalability, and organizational effectiveness. • Strong relationship-building, analytical, communication, and problem-solving skills. • Professionalism and discretion when handling sensitive and confidential employee matters. • Ability to perform the essential functions of the position in a standard office environment, including extended periods of computer-based work. • Ability to move throughout company facilities and/or transport light materials as needed to support business activities. Preferred Qualifications • Experience supporting multi-state employee populations. • Experience utilizing HRIS systems, case management platforms, Jira, Power BI, workflow tools, or similar operational technologies. • Experience developing dashboards, operational reporting, workforce insights, or organizational health metrics. • Experience using data and trend analysis to identify risks, inform decision-making, or drive process improvements. • Familiarity with immigration administration and vendor coordination. • Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Analytics, or a related field. Work Environment • This role will be based onsite in the Torrance, CA headquarters and will ultimately relocate to the Long Beach, CA facility. • Fast-paced, highly collaborative environment supporting a rapidly scaling organization. • Significant cross-functional interaction with managers, employees, leadership, and external partners. • Opportunity to influence both employee experience and the operational infrastructure that enables organizational growth. Compensation • Senior Employee Relations Specialist / S05: $109,240 - $150,210 USD. What We Offer • Competitive salary, equity plan, and discretionary incentive bonus opportunities. • Paid vacation, sick time, company holidays, year-end shutdown, and paid parental leave. • Comprehensive health and wellness benefits including HMO and PPO options. • Company-sponsored life insurance and disability coverage. • Reimbursement opportunities for learning and development initiatives. • Collaborative, fast-paced, mission-driven work environment.