Global IT Asset Manager

🏢 Summary: B2B contract role focused on IT Asset Management within M&A projects, ensuring effective application integration and governance during corporate transitions. The position involves managing application portfolios, supporting selection processes, and maintaining high-quality data in ServiceNow. Work is hybrid with an 8‑month engagement in an international environment. 🗂️ Requirements: 3–6 years experience in IT Asset Management or related field, Experience in large enterprise environment, Experience supporting M&A integration projects, Experience in application portfolio management, Experience managing application data in ServiceNow, Fluent English (minimum B2) 📃 Skills: ServiceNow, Flexera, SAP, LeanIX, ITIL, ITAM, APM, M&A 🏢 Description: Industry: TSL Client: global enterprise Work model: hybrid, 1 day/week on-site (Mokotów, Warsaw) Project language: English Project length: 8 months contract Start: ASAP Assignment type: B2B Summary: The role focuses on managing IT assets effectively, particularly in relation to mergers and acquisitions (M&A), ensuring smooth integration of applications during corporate transitions. Main Responsibilities: Support M&A projects from APM perspective. Support Application Selection activities, driven by M&A integration (managing stakeholders from multiple organizational units involved in scoring of applications coming in from an acquired company). Managing data repository of M&A Applications in ServiceNow, both from the Data Quality Assurance and Configuration Item development (requirements gathering) point of view. Facilitate IT demand management process for new applications (Inbound process) - facilitate in application intake process from idea to implementation. Key requirements: Fluent English (minimum B2 level). Strong communication skills. Analytical mindset with problem-solving capabilities. 3-6 years of experience in IT Asset Management or related fields. Experience in a large organization. Nice to Have: Familiarity with ServiceNow, Flexera, or SAP LeanIX. ITIL certification. Experience in M&A activities (e.g., consolidation processes).

🏢 Summary: The role involves full ownership of software products, covering architecture design, development, deployment, and maintenance within distributed systems. It focuses on building RESTful microservices, automation tools, and modular components to industrialize asset management processes. The position also ensures system integration, cloud-native deployment, and ongoing optimization in a DevOps environment. 🗂️ Requirements: Advanced proficiency in Python, Experience building RESTful microservices, Experience with ETL data processing, Basic knowledge of Java, Foundational understanding of Spring Boot, Proficiency in PostgreSQL design and optimization, Familiarity with S3 or NAS storage, Experience with Kubernetes and Docker, Experience with CI/CD pipelines, Working knowledge of Linux environments 📃 Skills: Python, Java, Spring, PostgreSQL, S3, NAS, Kubernetes, Docker, Jenkins, BitBucket, Linux, ETL, REST 🏢 Description: Key Responsibilities: End-to-End Product Ownership: Manages the full software lifecycle, from initial concept and architecture design to production release and maintenance. Workflow Automation: Develops internal tools to automate data collection, remediation, and reporting to industrialize asset management processes. Modular Development: Delivers independent, high-quality software modules through iterative cycles of coding, testing, and documentation. System Integration: Ensures seamless integration and maintenance of applications within complex, distributed infrastructures. Technical Collaboration: Works closely with architects and product owners to define technical solutions and security standards. Technical Requirements: Python Expertise: Advanced proficiency in Python for building RESTful microservices, automation scripts, and ETL data processing. Basic Java Knowledge: Foundational understanding of Java and Spring Boot to support existing backend components and minor maintenance tasks. Data & Storage: Proficiency in PostgreSQL (design and optimization) and familiarity with S3 or NAS storage solutions. Cloud & DevOps: Familiarity with Kubernetes, Docker, and CI/CD pipelines (Jenkins, BitBucket) within a Linux environment.

🏢 Summary: Opportunity for an experienced IT Project Manager to lead end-to-end delivery of large-scale IT projects in a fast-paced, multi-vendor environment. The role focuses on managing scope, time, cost, and quality while ensuring successful transition and realization of business outcomes. Hybrid position based in Dublin. 🗂️ Requirements: Minimum 7 years IT project management experience, Proven delivery of large-scale complex IT projects, Experience in multi-vendor environments, End-to-end project lifecycle management, PRINCE2 Practitioner certification, Microsoft Project certification, Relevant third-level degree or equivalent certification 📃 Skills: PRINCE2, MicrosoftProject, IT, ProjectManagement, RiskManagement, StakeholderManagement, BusinessCase, ProjectPlanning, ProjectReporting 🏢 Description: Role Overview We are looking for an experienced IT Project Manager to lead the delivery of large-scale projects in a fast-paced, multi-vendor environment. The successful candidate will manage end-to-end project delivery, ensuring outcomes are delivered within agreed constraints of scope, time, cost, and quality. Key Responsibilities Lead the delivery of large-scale IT projects, collaborating with teams of 25+ members in a multi-vendor environment Manage day-to-day project activities within agreed constraints and defined tolerances (scope, time, cost, quality) Own full end-to-end project delivery from concept, definition and planning through execution, transition, and lessons learned Ensure project outputs/products/services enable the benefits outlined in the Business Case Track project progress, report status, and proactively manage delivery risks, issues, and dependencies Coordinate and manage project teams and stakeholders to ensure successful project outcomes Required Experience Minimum 7 years of experience in IT project management or related delivery roles Proven track record of delivering complex IT projects in a fast-paced environment Required Skills & Qualifications Relevant third-level degree (e.g., Business, IT) or equivalent industry certification with strong professional experience PRINCE2 Practitioner certification (mandatory) Microsoft Project certification Strong analytical and problem-solving skills Excellent stakeholder management and communication abilities Location Dublin (Hybrid model: 2 days onsite / 3 days remote)

🏢 Summary: Senior Project Manager role responsible for independently leading complex, end-to-end projects within a regulated banking environment, ensuring delivery on scope, timeline, and budget. The position focuses on stakeholder management at executive level, IT and change coordination, and strict adherence to an internal project framework. The role requires strong governance, risk control, and structured delivery practices. 🗂️ Requirements: Minimum 5 years of end-to-end project management experience, Experience in institutional or investment banking, Ability to manage complex projects independently, Experience in IT change management and functional roll-outs, Experience with budget management and ROI analysis, Experience with risk and cost tracking (RAID), Experience working in regulated environments, Ability to manage executive stakeholders, Experience working with global and distributed teams, Experience defining backlogs, milestones, and project roadmaps 📃 Skills: ProjectManagement, Banking, InvestmentBanking, Securities, SWIFT, Clearstream, RAID, ROI, Backlog, Roadmap, Budgeting, RiskManagement, ChangeManagement, TOM, Agile, Sprints, StakeholderManagement, IT, Governance, Reporting 🏢 Description: About the Role: We are looking for a highly motivated and experienced Senior Project Manager to integrate into and strengthen our Project Management Team. Your mission will be to facilitate and ensure the success of our key initiatives, while striving for the continuous improvement of our team’s methodologies and tools. Please note: This role is exclusively for Senior-level professionals. We are seeking an expert who can independently drive complex projects end-to-end, navigate a highly regulated corporate environment, and manage expectations at the highest levels without requiring constant supervision. What You Will Be Doing: As a Senior PM, you will lead projects from inception to completion, ensuring they meet scope, timeline, and budget requirements. Your key responsibilities will include: Team & Workstream Leadership: Managing the Business Change Management team, and coordinating the project's daily operations, workshops, and dependencies. Stakeholder Engagement: Partnering with senior stakeholders and project sponsors to understand requirements, provide strategic updates, and drive the book of work. Planning & Execution: Refining budgets, maintaining backlogs, securing commitments, and monitoring execution while actively spotting and removing roadblocks. IT & Change Coordination: Overseeing IT functional changes, testing phases, roll-outs, Change Requests, and Operational Target Operating Model (TOM) coordination. Analysis & Reporting: Performing ROI and "what-if" analyses, preparing executive presentations, roadmaps, and budget monitoring reports. What We Expect from You: Experience: Minimum of 5 years of proven, end-to-end project management experience (Mandatory). Industry Knowledge: Previous background in institutional and/or investment banking is required. Domain Assets: Experience in securities services, the investment fund industry, or financial market infrastructure (e.g., SWIFT, Clearstream) is a strong advantage. Soft Skills: Exceptional communication skills with a proven track record of managing senior stakeholder expectations and preventing/mitigating conflicts of interest. Work Style: You are an initiative-taker and a proactive problem-solver with an open mind, capable of delivering value under pressure with tight deadlines. Environment: Accustomed to working effectively within global and dispersed teams. How We Work (Our Project Framework): You will be joining a corporate, regulated, and client-focused environment. Because of the dynamic nature of our technologies and processes, we strictly rely on our internal project framework as an execution stabilizer. You must be comfortable adapting to and executing the following non-negotiable principles: Weekly Sprints: You will organize and transparently present weekly planning for yourself and the team (who does what and when) to achieve sprint goals. Backlog & Milestones: You are fully responsible for defining project success criteria, clarifying the product, and maintaining the roadmap. Weekly Touchpoints: We run weekly team syncs to discuss deliverables, future plans, and roadblocks (we do not hold daily stand-ups, except during specific critical periods). Steering Committees: You will organize monthly SteerCo meetings aimed at executive decision-making and project awareness. RAID Management: You are responsible for stringent project cost and risk tracking, presented in standard RAID formats. Meeting Discipline: You are required to prepare and share all supporting documentation prior to any meeting. Delivery Mindset: To succeed with us, you need to apply transparency, strict framework adherence, strong relationship building, continuous inspection and adaptation, and a clear "definition of done."

🏢 Summary: The offer is for an IT Delivery Manager responsible for leading and coordinating complex IT project portfolios in multi-client environments, mainly within transportation operations. The role focuses on planning, monitoring, and ensuring successful delivery of large-scale initiatives while managing risks, budgets, and stakeholder communication. It requires a strong technical background combined with expertise in project and portfolio management methodologies. 🗂️ Requirements: Bachelor's degree in Management, Engineering, Information Technology or similar, Minimum 5 years of IT project delivery and management experience, Experience in complex, large-scale IT environments, Experience in multi-client or consultancy environments, Knowledge of portfolio management, planning and reporting, Experience with Agile and traditional project methodologies, Strong technical background, Ability to manage risks, budgets, milestones and dependencies, Experience coordinating cross-functional technical teams 📃 Skills: Agile, Scrum, Waterfall, PMP, PortfolioManagement, ProjectManagement, ITIL, Reporting, RiskManagement, Budgeting 🏢 Description: Introduction & Summary: We are seeking an IT Delivery Manager with a minimum of 5 years of experience in project delivery and management within a multi-client context. The ideal candidate will possess a technical background and will be result-oriented, focusing on projects in the area of transportation operations. Main Responsibilities: Plan, monitor, and coordinate portfolio projects and initiatives. Monitor deadlines, risks, dependencies, milestones, and budgets. Prepare and consolidate status reporting for stakeholders and management. Support and organize steering committees and decision forums, ensuring follow-up. Coordinate with different areas to unblock dependencies. Contribute to the continuous improvement of delivery processes. Key Requirements: Bachelor's degree in Management, Engineering, Information Technology, or similar. Minimum of 5 years of experience in IT project delivery and management in complex, large-scale environments. Knowledge of portfolio management, planning, and reporting. Familiarity with traditional and Agile methodologies. Clear communication skills with various levels of the organization. Organized, proactive, and results-oriented profile. Proven experience in consultancy and delivery in multi-client environments. Strong technical background with the ability to communicate between business and technology. Functional leadership skills and decision-making capabilities. Experience in overseeing physical equipment installations on-site, ensuring technical and operational alignment is preferred. Nice to Have: Experience in managing large teams and cross-functional collaborations. Certifications in project management methodologies (PMP, Agile, etc.).

🏢 Summary: The role involves managing and supporting CAD and PLM applications to ensure stable global operations and efficient IT transitions. It focuses on 2nd line incident resolution, functional analysis, testing, and maintaining application documentation. The position requires close collaboration with IT teams and business users in a remote B2B setup. 🗂️ Requirements: 2–3 years of experience in IT environment, Experience with CAD and PLM applications, Experience in 2nd line incident support, Hands-on experience with ITSM tools, Ability to perform functional requirements analysis, Experience in application testing, Bachelor’s degree or equivalent, Fluency in English 📃 Skills: CAD, PLM, ITSM, BMC, ITIL, Testing, Documentation, Engineering 🏢 Description: Working mode: Remote Contract type: B2B Salary rate: 160 PLN/h Summary: The Functional Application Manager role focuses on managing CAD and PLM applications, crucial for supporting global operations and driving IT transition efforts. Main Responsibilities: Fast and effective 2nd line incident resolution using the BMC ITSM tool. Collaboration with other IT departments and business key users to resolve complex issues. Timely delivery of service requests. Functional requirements analysis. Conducting test activities for changes and projects. Maintaining up-to-date application documentation for IT and business users. Key Requirements: Minimum of 2-3 years' experience in an IT environment, preferably in offshore or engineering sectors. Bachelor's degree or equivalent ability. General engineering understanding along with knowledge or keen interest in IT. Fluency in English (verbal and written). Strong customer relationship skills. Ability to work under pressure and manage tight deadlines. Flexible working hours, including potential evening or weekend work. Nice to Have: Experience in a global business environment. Demonstrated ability to communicate effectively at various organizational levels. Proactive identification of opportunities for service quality improvement. Willingness to travel occasionally as part of the role. Other Details: Location: Rotterdam, the Netherlands Team Structure: Part of the CAD PLM Team Company Overview: Operates globally across various industries. Sector focus: Offshore wind, geothermal, oil & gas, and civil industries. Tools/Methodologies: BMC ITSM tool for incident management.

🏢 Summary: Senior operational role combining Incident Manager and Help Desk Manager responsibilities, owning the full Incident Management process and overseeing Level 1 support. The position focuses on escalation management, SLA adherence, service quality improvement, and implementation of best practices using ServiceNow. It includes governance, coordination with application support teams and AMS providers, and continuous process improvement. 🗂️ Requirements: Proven experience in incident management, Experience managing Level 1 support operations, Experience with incident escalation processes, Experience with ServiceNow or similar ITSM tools, Knowledge of SLA management, Process ownership and governance experience, Experience coordinating with application support teams, Ability to manage incident handling under pressure 📃 Skills: ServiceNow, ITIL, SLA, ITSM, IncidentManagement, HelpDesk, L1Support, L2Support, AMS 🏢 Description: This is a senior operational role combining Incident Manager and Help Desk Manager responsibilities. The person will act as the main point of ownership for Incident Management , including process definition, escalation handling, and service quality improvement. What we offer: B2B Contract Flexible rate 3 days in office Krakow, 2 days from home Main Responsibilities Act as Incident Manager and Help Desk Manager Manage and oversee Level 1 support , including: Handling and monitoring incoming incidents Ensuring proper escalation from L1 to Level 2 when required Coordinate incident resolution with: Application support teams AMS provider Own and manage the Incident Management process Serve as Process Owner , responsible for governance and continuous improvement Define and implement best practices using ServiceNow Ensure high-quality incident handling and SLA adherence Key Requirements Proven experience in incident management Strong leadership and management skills Excellent communication and collaboration abilities Experience with ServiceNow or similar Incident Management tools Knowledge of SLA management Ability to perform under pressure Nice to Have ITIL certification Experience with Level 2 support Knowledge of application support processes Previous experience with process improvement initiatives Other Details This role involves oversight responsibilities and budget management within the incident management domain. The position also supports organizational growth and includes participation in team expansion efforts.

🏢 Summary: Leadership role responsible for end-to-end delivery and operational excellence of Managed Services, ensuring stable IT operations and full SLA compliance. The position oversees service teams, manages incidents and escalations, and acts as the main operational contact for customers. Focus is on ITIL-based process governance, performance management, and continuous service improvement. 🗂️ Requirements: 4+ years in Service Management or IT Operations Management, Experience leading IT operational teams, Strong knowledge of ITIL processes (Incident, Problem, Change, Request), Experience managing SLAs, OLAs and KPIs, Experience with incident and major incident management, Solid understanding of IT infrastructure, workplace, network or cloud environments, Ability to coordinate with technical and project teams, Professional communication in Polish, German and English 📃 Skills: ITIL, SLA, KPI, IncidentManagement, ProblemManagement, ChangeManagement, ServiceManagement, ITOperations, Infrastructure, Workplace, Network, Cloud, Reporting, Governance 🏢 Description: Purpose of the Role As the Service & Operations Manager, you are responsible for ensuring the end-to-end delivery and operational excellence of our Managed Services. You lead the operational teams, secure stable day-to-day IT operations, ensure that SLAs and contractual obligations are met, and act as the primary operational interface to our customers and internal stakeholders. Your mission: Guarantee service stability, performance, customer satisfaction and continuous improvement across all assigned services. Your Responsibilities 1. Operational Leadership & Team Management Lead and oversee day-to-day operations across multiple managed service teams (Service Desk, Workplace and L3 Infrastructure specialists) Ensure structured workflows, prioritisation and efficient task allocation. Monitor team performance, productivity and SLA compliance. Conduct regular coaching, feedback and development sessions. 2. Service Delivery Ownership Own the delivery of all contracted services for your customer accounts. Ensure all SLAs, OLAs, KPIs and service commitments are met end-to-end. Conduct service reviews, operational meetings and governance sessions. Translate contract requirements into operational execution for the teams. Align with Account Management on service performance, customer expectations and improvements. 3. Incident, Escalation & Major Incident Management Oversee and control critical incidents, escalations and service disruptions. Ensure timely communication and transparent status updates to stakeholders and customers. Act as escalation point for team leads, supervisors and customers. Drive root cause analysis and post-incident reviews. 4. Process & Compliance Management Ensure adherence to ITIL-based processes (Incident, Request, Problem, Change, Knowledge). Drive process discipline, documentation quality and operational governance. Monitor compliance with internal controls, security requirements and customer guidelines. Promote continuous improvement in processes, workflows and service structure. 5. Customer Communication & Stakeholder Management Act as the operational contact for customers and internal management. Conduct regular service review meetings (monthly/quarterly). Ensure customer satisfaction through proactive communication and performance transparency. Build trust and long-term relationships with customer stakeholders. Manage expectations and negotiate operational agreements (SLAs, priorities, changes). 6. Performance, Reporting & SLA Governance Monitor and analyse KPIs and SLA achievement. Create operational and service reports and present them in governance rounds. Identify performance risks early and initiate corrective measures. Maintain transparency over workloads, capacity and resource planning. 7. Coordination with Technology & Projects Work closely with technical experts for escalations or complex topics. Ensure smooth coordination with Project Management during transitions, onboarding or changes. Support implementation of new services or extensions and ensure seamless handover into operations. Coordinate dependencies across Infrastructure, Workplace, Network, Cloud, Security and Support teams. 8. Continuous Improvement & Service Optimisation Identify optimisation potential across operations, tools, processes and team structure. Drive initiatives to improve efficiency, quality, automation and customer satisfaction. Collaborate with Service Delivery, Technology Leads and Management to evolve the service portfolio. Your Profile 4+ years experience in Service Management, IT Operations Management, or similar leadership role. Strong understanding of ITIL (Incident, Problem, Change, Request, SLAs). Experience leading operational IT teams (Service Desk, Onsite, Workplace, or similar). Ability to manage customers and stakeholders confidently and professionally. Strong organisational skills, structured working style and high reliability. Excellent communication skills in Polish, German and English. Solid technical understanding of IT infrastructure, workplace, networks or cloud. High sense of ownership and motivation to continuously improve services. What We Offer A key leadership role with direct impact on service quality and customer satisfaction. A modern, structured Managed Services environment with clear processes. Attractive development opportunities (ITIL certifications, leadership training, technical upskilling). Hybrid working model and flexible hours after onboarding. Employee benefits such as staff discounts and regular team events.

🏢 Summary: The role focuses on leading and managing end-to-end IT testing activities for major releases and projects, ensuring quality standards and GO/NOGO decisions. It involves overseeing the Test Factory and Business Acceptance Testing while defining and improving testing methodologies in line with industry best practices. The position requires strong expertise in test management within large IT environments. 🗂️ Requirements: Master’s degree in IT or related field, Minimum 10 years of experience in an IT environment within a large company, At least 7 years of experience in testing (tester, analyst, or manager), 2–3 years of experience in test management, Proven experience with end-to-end IT testing for major releases/projects, Experience defining and maintaining test methodologies based on industry standards 📃 Skills: Testing, TestManagement, EndToEnd, UAT, QA, Methodology, IT, Automation 🏢 Description: Summary The IT Quality Manager is responsible for defining, promoting, and implementing the Project Testing Model. The role involves managing a team of IS professionals focused on end-to-end testing and overseeing the Business Acceptance team for significant releases and smaller projects within the IT department. Main Responsibilities Key duties include: Accountable for IT end-to-end testing of major releases/projects and providing input for project acceptance (GO/NOGO). Pilots, evaluates, motivates, and coaches the Test Factory. Implements the new IT vision under the Domain Manager to transform testing competence. Leads and coordinates execution of Business Acceptance Testing. Develops an understanding of the domain of internal customers to adopt an efficient testing strategy. Defines, formalizes, and updates the Test methodology based on best practices and industry standards. Key Requirements Master's degree in IT or a related field. At least 10 years of experience in an IT environment within a large company. Minimum of 7 years in testing (tester, analyst, or manager). 2-3 years of experience in test management. Nice to Have Experience in test automation. Fluency in French (great to have). Other Details The position is based in Belgium, Brussels. The manager will oversee an indirect team of 10 to 15 testing professionals and will report to the Domain Manager. The role involves participation in operational and management meetings at various levels.

🏢 Summary: Independent role owning end-to-end IT finance reporting and analytics, with strong focus on budgeting, forecasting, cost analysis, and actionable financial insights. The position combines expert-level financial controlling with development and coordination of reporting and analytics solutions across the organization. It involves close cooperation with controllers and leading implementation of process and reporting improvements. 🗂️ Requirements: Strong background in Finance, FP&A, or Controlling, Advanced knowledge of budgeting, forecasting, variance analysis, reporting cycles, cost structures, Advanced Excel expertise including complex formulas, dashboards, automation, Strong Power Query experience for automated reporting flows, Intermediate Power BI proficiency with understanding of data models, Experience in financial data analysis and turning insights into recommendations, Experience coordinating cross-functional reporting or analytics initiatives, Ability to standardize and improve reporting frameworks, Fluent English 📃 Skills: Excel, PowerQuery, PowerBI, FP&A, Controlling, Budgeting, Forecasting, VarianceAnalysis, Reporting, FinancialAnalysis, DataAnalysis, Dashboards, Automation 🏢 Description: IT Finance Reporting & Analytics Project Manager Purpose Own the IT finance reporting and analytics area end-to-end, with a strong focus on budgeting, forecasting, cost analysis, and translating financial data into clear recommendations and improvement initiatives. This role is primarily for someone with a strong finance controlling background who can work independently in a small team, partner closely with financial controllers, and coordinate the implementation of new reporting and analytics solutions across the organization. Key Responsibilities Take ownership of the IT finance reporting cycle, ensuring high-quality budget, forecast, and actuals reporting Work closely with financial controllers from different business areas to understand their data, reporting logic, and business needs Analyze financial data, identify deviations, trends, and optimization opportunities, and turn them into actionable recommendations Lead and coordinate reporting, analytics, and process improvement initiatives from idea to implementation Organize and facilitate workshops with controllers and other stakeholders to define needs, align solutions, and support change adoption Standardize reporting templates and improve the overall reporting framework and ways of working Build and enhance advanced Excel-based reporting solutions, consolidations, and analytical models Use Power Query to automate and streamline data flows and reporting processes Work with Power BI on a solid intermediate level - navigate dashboards, understand data models, and support/reporting development in cooperation with technical teams Coordinate implementation of new solutions and ensure they are properly embedded in day-to-day work Prepare clear management summaries and support decision-making with structured financial insights Required Skills & Experience Strong background in Finance, FP&A, or Controlling - this is the key requirement Very good understanding of how financial controlling works, including budgeting, forecasting, variance analysis, reporting cycles, and cost structures Ability to understand how controllers operate across different areas and how they work with financial data Advanced Excel skills - expert level, including complex formulas, reporting logic, data analysis, dashboards, and automation-related features Strong Power Query skills and experience in building automated or semi-automated reporting flows Power BI on at least intermediate level - enough to work independently with the tool, understand its capabilities, and collaborate effectively with developers or technical support teams Experience in turning analysis into recommendations, improvement plans, and implementation roadmaps Experience in coordinating projects or initiatives across multiple stakeholders Strong communication and workshop facilitation skills Fluent English Nice to have Experience in IT Finance General understanding of IT cost structures and IT-related financial topics Experience working in a matrix organization or large international environment You'll be joining a small team, where each person owns a different area a role that is highly independent, but requires close cooperation with financial controllers and multiple stakeholders across the global organization a position that combines expert-level financial analysis, reporting ownership, and coordination of implementation activities an environment where finance knowledge is more important than technical IT expertise, but confidence in working with reporting tools is essential