Client Implementation Manager, Navigation

🏢 Summary: The Implementation Manager leads end-to-end client implementations across PBM and healthcare navigation service lines, owning project delivery from kickoff through transition to steady-state support. The role manages cross-functional teams, client communication, risk mitigation, data integrations, and documentation while ensuring seamless launches. It also incorporates AI-enabled workflows to enhance reporting, documentation, and implementation efficiency. 🗂️ Requirements: Bachelor's degree in Business Administration, Healthcare Management, Information Technology or related field (or equivalent experience), 2-5 years of project management experience in healthcare navigation or healthcare IT implementation, Strong knowledge of PBM and/or healthcare navigation industry practices and regulations, Experience working with HR/Benefit Departments, brokers/consultants, TPAs, PEOs, and healthcare carriers, Ability to manage multiple complex projects simultaneously, Proficiency in project management tools (Smartsheet, Monday.com, Microsoft Project, Jira, Salesforce or similar), Experience setting up data feeds, Strong analytical and problem-solving skills, Excellent written and verbal communication skills, Familiarity with AI productivity tools 📃 Skills: Smartsheet, Monday.com, MicrosoftProject, Jira, Salesforce, Excel, AI, DataIntegration, ProjectManagement 🏢 Description: ABOUT THE ROLE: The Implementation Manager is responsible for leading end-to-end client implementations across PBM and/or Navigation service lines. This role owns the full lifecycle from kickoff to successful transition into ongoing client success, driving timelines, coordinating cross-functional teams, managing client expectations, and ensuring every implementation is executed with precision and care. As an Implementation Manager, you are often the first real experience a client has with the services. This entails arriving prepared, engaging in proactive communication, and addressing risks before clients become aware of them. You will collaborate closely with Client Success, Navigation Operations, Service Delivery, Data Engineering, Data Operations, and other internal teams to ensure that every client launch proceeds seamlessly, even if challenges arise. WHAT YOU'LL DO: Project Planning and Execution - Own end-to-end project management for multiple concurrent client implementations across PBM and/or Navigation service lines. - Develop and maintain detailed project plans, milestone-tracking, and change-control procedures. - Facilitate kickoff meetings, regular status calls, and cross-functional coordination to keep implementations on schedule. - Manage the transition from implementation state to steady-state client success with thorough handoff documentation. Client and Stakeholder Management - Serve as the primary point of contact for clients throughout the implementation phase. - Set and manage client expectations with clear, proactive communication on project status, risks, and next steps. - Provide Commercial and Client Success teams with implementation support, including direct coordination with client contacts and third-party vendors. - Provide ongoing internal stakeholder support as the subject matter expert for implementation, offering best practices and historical context as needed. - Conduct post-implementation reviews and lessons-learned sessions to drive continuous improvement. Risk Management and Problem Solving - Proactively identify implementation risks and develop mitigation strategies before they become client-impacting issues. - Monitor project progress across workstreams and make real-time adjustments to keep timelines intact. - Escalate and report critical milestones, blockers, and client satisfaction indicators to leadership. Documentation and Reporting - Document business requirements, project plans, and implementation decisions with a high standard of accuracy. - Prepare and present clear status reports and performance updates for internal leadership. - Ensure all implementation artifacts are maintained for compliance, audit, and future reference. Technical Proficiency - Set up data integrations with benefit administrators, TPAs, EPOs, carriers, and more. - Work closely with the data and engineering team to improve systems and processes used during the implementation process. - Provide ongoing internal and external technical support on implementations in-flight and provide historical support as needed. AI-Enabled Workflows - Actively incorporate AI tools into daily workflow, from project documentation and status reporting to client communication drafting and data summarization. - Contribute to evolving AI adoption in implementation workflows and share learnings and best practices with the broader team. - Leverage AI-assisted tools to synthesize complex implementation data, accelerate documentation tasks, and surface risks earlier in the project lifecycle. WHO YOU ARE: - Bachelor's degree in Business Administration, Healthcare Management, Information Technology, or a related field (or equivalent experience). - 2-5 years of project management experience, preferably in healthcare navigation or healthcare IT implementation. - Strong understanding of PBM and/or healthcare navigation industry practices, workflows, and regulatory considerations. - Experience working with HR/Benefit Departments, brokers/consultants, TPAs, PEOs, and healthcare carriers. - Strong analytical and problem-solving skills with sharp attention to detail. - Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced environment. - Excellent communication skills, written and verbal. - Proficiency in project management tools such as Smartsheet, Monday.com, Microsoft Project, Jira, Salesforce, or similar platforms. - Technical proficiency in setting up data feeds and Excel experience. - Familiarity with AI productivity tools and interest in incorporating them into operational workflows. COMPENSATION: $100,000-125,000 annually, in addition to bonus and equity. Compensation offered will be determined by geographic location, experience, and qualifications.

🏢 Summary: Opportunity for an experienced Product Owner (Client Implementations) to lead client-specific implementation and integration projects within healthcare EDI and electronic payments. The role combines product ownership and technical project management, acting as the liaison between stakeholders and engineering to deliver well-defined, on-time solutions. Focused on healthcare transactions, APIs, and system integrations in an Agile environment. 🗂️ Requirements: 7+ years experience as Product Owner, Technical Project Manager, Business Analyst, or Implementation Manager, Experience working with engineering teams in Agile environments, Experience managing client-facing or implementation-driven projects, Ability to manage multiple concurrent projects and stakeholders, Experience with Jira, Confluence, Monday.com or similar tools 📃 Skills: Jira, Confluence, Monday.com, EDI, ANSI, X12, REST, JSON, XML, APIs, Guidewire, ClaimCenter, ContactManager, Webhooks, Middleware, Postman, SQL, CSV 🏢 Description: About the Role This is a great opportunity to join a growing company helping to transform the healthcare technology industry as our Product Owner (Client Implementations). In this role, you will participate in the implementation and integration for our customers and delivery of numerous products that are changing the face of electronic billing, electronic payments, and secure services for Property & Casualty and Healthcare payers and providers nationally. Join our engineering team building solutions that power healthcare EDI transactions. The Product Owner (Client Implementations) serves as the central point of coordination between internal stakeholders and engineering teams for client-specific projects. This role combines product ownership and technical project management responsibilities to ensure that implementation efforts are well-defined, properly scheduled, and efficiently delivered. This role translates business requirements into actionable engineering work, manages delivery timelines, and ensures successful client outcomes. What You'll Do Project Planning & Scheduling - Develop and maintain implementation timelines, milestones, and deliverables - Coordinate closely with engineering leads on capacity planning and work sequencing - Track progress and proactively manage blockers, scope changes, and delivery risks Engineering Liaison & Intake Management - Serve as the primary interface between internal stakeholders and engineering teams - Triage incoming requests and ensure requirements are well-defined and documented before reaching engineering - Protect the engineering team's focus by reducing ad hoc interruptions and unclear requests - Escalate only prioritized, well-scoped work items to engineering Stakeholder Management - Communicate status, timelines, risks, and trade-offs to internal stakeholders - Set and manage expectations around scope, delivery timing, and dependencies - Align cross-functional teams, including Sales, Customer Success, Operations Implementation Ownership - Ensure requirements are complete, validated, and aligned with platform capabilities - Identify gaps, dependencies, and risks early in the implementation lifecycle - Continuously identify opportunities to improve processes, delivery efficiency, and team effectiveness BRD Review & Translation - Review Business Requirements Documents (BRDs) for clarity, feasibility, and completeness - Translate BRDs into detailed user stories, tasks, and acceptance criteria - Partner with engineering to ensure requirements are technically actionable and implementation-ready What You'll Need - 7+ years of experience as a Product Owner, Technical Project Manager, Business Analyst, or Implementation Manager - Experience working directly with engineering teams in Agile environments - Strong background in managing client-facing or implementation-driven projects - Proven ability to manage multiple concurrent projects and stakeholder groups - Experience with tools such as Jira, Confluence, Monday.com, or similar Nice to Have - Familiarity with EDI integrations, including ANSI X12 transaction sets (e.g., 837, 835, 275, 277, 999) - Working knowledge of APIs (REST, JSON/XML, authentication methods) and ability to interpret API documentation - Working knowledge of the Guidewire platform, mainly Claim Center and Contact Manager - Understanding of system integration patterns (webhooks, middleware, batch vs real-time processing) - Experience with data formats and mapping (JSON, XML, CSV) and validating data flows - Solid understanding of the Agile SDLC and working in sprint-based development environments - Ability to use API testing tools (e.g., Postman) for validation and troubleshooting - Basic knowledge of SQL or data querying for troubleshooting and validation Benefits - Base salary range: $110,000—$130,000 USD - Performance-based bonuses - Medical, dental, and vision coverage - 401(k) with company match - Paid time off and additional benefits

🏢 Summary: Project Manager role responsible for leading end-to-end delivery of mission-critical data center and infrastructure construction projects. The position oversees planning, budgeting, scheduling, cross-functional coordination, client communication, and risk management to ensure on-time and on-budget execution. It requires strong technical knowledge of MEP systems and proficiency with project management tools in complex, multi-discipline environments. 🗂️ Requirements: Bachelor's degree in Engineering, Construction Management, Architecture, or related field or equivalent experience, 5+ years of project management experience in mission-critical, data center, or large-scale infrastructure construction, Strong knowledge of mechanical, electrical, structural, and commissioning systems, Proven experience delivering complex, multi-discipline projects on time and within budget, Proficiency with project management software, Proficiency with standard business tools, Willingness to travel to project sites, Commitment to safety, quality, and regulatory compliance 📃 Skills: HVAC, Power, Cooling, Controls, MSProject, Primavera, Excel, PowerPoint, Commissioning, Construction, MEP, Budgeting, Scheduling, Procurement 🏢 Description: Summary / Objective The Project Manager is responsible for leading the successful delivery of complex mission-critical projects from start to finish. This role oversees all aspects of project execution — including planning, scheduling, budgeting, team coordination, client communication, and risk mitigation — to ensure on-time, on-budget, and high-quality outcomes. Project Managers are hands-on leaders and strategic thinkers. They act as the primary liaison between clients, internal teams, and subcontractors while driving execution across mechanical, electrical, structural, and commissioning scopes. This is a pivotal role for someone who thrives on building strong teams, solving complex challenges, and delivering results in a fast-paced, high-impact environment. Essential Functions Project Planning & Execution - Lead end-to-end project delivery for mission-critical infrastructure, data center builds, and specialty construction projects. - Develop comprehensive project plans, schedules, budgets, and resource allocations. - Define project scope, goals, and deliverables in alignment with client requirements and company objectives. - Ensure all work is performed in compliance with specifications, codes, safety standards, and quality expectations. - Manage project closeout activities including punch list completion, turnover documentation, commissioning support, and lessons-learned reviews. Team Leadership & Collaboration - Coordinate cross-functional project teams including mechanical, electrical, structural, controls, commissioning, and field operations personnel. - Mentor, coach, and support project engineers, field leads, and other team members to drive performance and professional growth. - Foster a collaborative project environment that emphasizes communication, accountability, and continuous improvement. Client & Stakeholder Management - Serve as the primary point of contact for clients, building trust through proactive communication, transparency, and responsiveness. - Manage expectations, provide regular status updates, and resolve issues to ensure alignment on project goals and outcomes. - Represent the organization in meetings, presentations, and negotiations with clients, partners, and vendors. Risk, Budget & Performance Management - Identify, assess, and mitigate project risks; develop contingency plans to address potential challenges. - Oversee project budgets, monitor financial performance, track cost forecasts, and report on variances. - Manage procurement activities, vendor negotiations, contracts, and change orders in coordination with internal stakeholders. - Conduct regular site visits to monitor progress and ensure adherence to safety, quality, and schedule. Process Improvement & Reporting - Facilitate project meetings, prepare meeting minutes, and track action items. - Maintain accurate and organized project documentation including drawings, submittals, RFIs, permits, and as-builts. - Contribute to refining project delivery standards, processes, and tools to improve efficiency and consistency across the organization. Required Education and Experience - Bachelor's degree in Engineering, Construction Management, Architecture, or a related field — or equivalent combination of education and experience. - 5+ years of project management experience in mission-critical, data center, or large-scale infrastructure construction. - Strong working knowledge of mechanical, electrical, structural, and commissioning systems (HVAC, power distribution, cooling, controls). - Proven track record of delivering complex, multi-discipline projects on time and within budget. - Proficiency with project management software (MS Project, Primavera, etc.) and standard business tools (Excel, PowerPoint). - Exceptional communication, negotiation, and stakeholder management skills. - Willingness and ability to travel to project sites as needed. - Commitment to safety, quality, and regulatory compliance. Preferred Qualifications - PMP, PMI-ACP, or equivalent project management certification. - Experience in cleared, government, or high-security environments. - Experience leading projects across multiple geographic markets or remote sites. - Familiarity with modular and prefabricated data center systems. - Background in hiring, mentoring, and developing project teams. What We Offer - Competitive compensation and performance-based incentives. - Comprehensive benefits package including medical, dental, vision, and life insurance. - Career growth opportunities in a rapidly expanding company. - Exposure to innovative, cutting-edge projects in AI, HPC, hyperscale, and high-security environments. - Collaborative culture built on innovation, teamwork, and autonomy. Compensation $100,000—$155,000 USD Benefits - Medical, Dental, and Vision Insurance (Cigna). - 401(k) Retirement Plan with company match and profit-sharing opportunities. - Employer-Paid Life Insurance (1x salary). - Short-Term Disability (company paid). - Voluntary benefits including Long-Term Disability, supplemental life insurance, Accident, Critical Illness, and Hospital Indemnity coverage. - Paid Time Off (up to 160 hours annually). - 7 paid holidays plus 1 floating holiday. - Birthday Time Off (8 hours). - Paid Parental Leave (8 weeks maternity, 2 weeks paternity, concurrent with FMLA). - Volunteer Time Off (40 hours annually). - Boot Reimbursement (up to $150 annually). - Tool Reimbursement ($250 annually). - Tuition Reimbursement (up to $5,000 annually).

🏢 Summary: Remote-friendly Implementation Specialist role focused on leading end-to-end CMMC implementations, helping customers operationalize compliance requirements, coordinate remediation efforts, and achieve audit readiness. The position combines project management, technical consulting, and security compliance work while building scalable implementation processes and customer delivery playbooks. Candidates will collaborate across internal teams, partners, and customers to support CMMC, NIST SP 800-171, and defense-sector readiness initiatives. 🗂️ Requirements: 2-5 years experience in implementation, professional services, customer success, project management, technical consulting, GRC, security compliance, or similar customer-facing delivery role, Experience managing project timelines, dependencies, risks, and cross-functional coordination, Technical understanding of identity, endpoints, cloud environments, logging, access control, asset inventory, and network boundaries, Knowledge of or ability to quickly learn CMMC, NIST SP 800-171, CUI, FCI, SSPs, POA&Ms, evidence management, and audit readiness, Ability to deliver customer-facing implementation projects and training sessions, Strong written and verbal communication skills, Ability to work in ambiguity and early-stage environments, Ability to travel for company offsites and customer engagements 📃 Skills: CMMC, NIST, DFARS, FedRAMP, ITAR, Azure, AWS, GovCloud, GRC, MDM, EDR, SIEM, GoogleWorkspace, Identity, Logging, Networking, Compliance, SSP, POAM, Audit, AI 🏢 Description: About the Implementation Team The Implementation team sits within Secureframe's customer organization and works closely with Sales, Customer Success, Product, Engineering, Security, Support, and partner ecosystems. This team is responsible for helping customers move from signed contract to operational readiness through scoped environments, configured workflows, evidence collection, remediation tracking, and readiness for CMMC assessment. This is an early-stage role focused on defining scalable CMMC implementation processes. The role includes creating playbooks, improving customer handoffs, identifying repeatable delivery patterns, and helping scale implementation operations. About the Role As an Implementation Specialist focused on CMMC, you will lead hands-on implementation projects for customers pursuing CMMC and advanced defense readiness requirements. You will act as the primary customer-facing owner for implementation execution while coordinating across internal teams, partners, and customer stakeholders. This role requires project leadership, technical fluency, and customer-facing communication skills. Customers often require support with scope definition, CUI and FCI handling, SSP and POA&M workflows, asset categorization, evidence expectations, secure environment decisions, partner responsibilities, and C3PAO readiness. What You'll Do - Lead end-to-end CMMC implementations for customers from kickoff through readiness milestones - Translate customer requirements into implementation plans with scope, timelines, milestones, dependencies, and success criteria - Help customers operationalize CMMC requirements including Level 1 FCI, Level 2 CUI handling, NIST SP 800-171 controls, SSP and POA&M workflows, evidence collection, asset inventory, and audit readiness - Identify where CUI exists across email, file sharing, cloud applications, endpoints, engineering systems, facilities, and third-party providers - Coordinate Secureframe platform configuration, control mapping, evidence automation, policy management, remediation tracking, and readiness reporting - Support secure-environment planning including identity, endpoint management, logging, network segmentation, GCC High or Azure Government considerations, Google Workspace hardening, virtual desktops, and physical controls - Collaborate with Sales and Customer Success on implementation scoping and customer expectations - Work with CMMC partners, MSPs, consultants, auditors, and C3PAOs - Deliver customer training and working sessions focused on evidence collection, remediation, and readiness workflows - Build implementation assets including project plans, RACI models, discovery questionnaires, evidence checklists, status reports, and handoff runbooks - Share implementation insights with Product, Engineering, Sales, Customer Success, and leadership - Use AI and automation tools to improve implementation efficiency and workflows What Success Looks Like - Customers understand implementation ownership, workstreams, and readiness milestones - Implementations progress through scoped assets, assigned controls, remediation plans, reporting, and operational handoff - Development of repeatable CMMC implementation processes for organizations of varying sizes - Improved implementation scoping and customer expectation setting - Product and Engineering teams receive actionable customer feedback About You - 2-5 years of experience in implementation, professional services, customer success, project management, technical consulting, GRC, security compliance, or similar customer-facing delivery roles - Ability to build processes and scalable implementation structures - Comfortable working in ambiguous and early-stage environments - Strong project management and cross-functional coordination skills - Technical fluency with identity, endpoints, cloud environments, logging, access control, asset inventory, and secure collaboration - Understanding of or willingness to learn CMMC, NIST SP 800-171, CUI, FCI, SSPs, POA&Ms, evidence management, audit readiness, and defense-sector compliance - Ability to communicate technical and compliance concepts clearly to customers - Strong written and verbal communication skills - Experience using modern tools including AI for workflow improvement Nice to Have - Experience with CMMC, NIST SP 800-171, DFARS 252.204-7012, FedRAMP, ITAR, GCC High, Azure Government, AWS GovCloud, or defense-sector customers - Experience with GRC platforms, compliance automation tools, ticketing systems, identity providers, MDM, EDR, SIEM, cloud collaboration suites, or secure enclave environments - Experience in professional services, managed services, security consulting, audit readiness, or partner-assisted delivery - Certifications such as PMP, CSM, Security+, CISA, CISM, CRISC, CCSK, or equivalent experience - Experience building implementation playbooks, onboarding programs, or delivery operations Why This Role Matters CMMC is becoming a critical requirement for companies supporting the defense ecosystem. This role supports organizations that need practical compliance readiness solutions while helping build scalable implementation operations. Working Style This role is remote-friendly. Some travel may be required for customer implementations, team planning, or company events. Benefits - Industry-competitive salary and equity - Medical, dental, and vision benefits - Flexible time off - 401(k) - Paid family leave - Early-stage team opportunity All employees must be able to travel by air to company offsites two to four times per year.

🏢 Summary: Project Manager role focused on leading full-cycle Microsoft Dynamics (D365/CRM) implementations from requirements gathering to go-live and hypercare. The position bridges business stakeholders and technical teams to deliver solutions on time, within scope, and aligned with business objectives. 🗂️ Requirements: At least one full-cycle MS Dynamics implementation experience, Strong knowledge of Agile and/or Waterfall methodologies, Solid understanding of MS Dynamics ecosystem (D365/CRM/ERP), Experience managing project budgets and resources, Ability to oversee UAT and deployment processes, Fluent English communication skills 📃 Skills: MS, Dynamics, D365, CRM, ERP, Agile, Waterfall, UAT 🏢 Description: We are looking for an experienced Project Manager to lead the end-to-end implementation of Microsoft Dynamics solutions. The ideal candidate will be responsible for orchestrating the full project lifecycle—from initial requirements gathering and solution design to deployment and hypercare. You will serve as the primary link between business stakeholders and technical teams to ensure the solution is delivered on time, within budget, and aligned with business goals. Key Responsibilities Implementation Leadership: Lead the full-cycle implementation of MS Dynamics (CRM/D365) including scoping, planning, and execution. Stakeholder Management: Act as the main point of contact for business owners, translating requirements into actionable project milestones. Risk & Issue Management: Identify potential project bottlenecks and implement mitigation strategies to ensure stable delivery. Budget & Resource Planning: Manage project finances, timelines, and the allocation of technical resources. Vendor & Team Coordination: Collaborate with internal developers, functional consultants, and external Microsoft partners. Change Management: Oversee UAT (User Acceptance Testing), end-user training, and the transition to live operations. Key Requirements Experience: Proven track record of managing at least one full-cycle MS Dynamics implementation (Must-have). Methodology: Strong knowledge of Agile, Waterfall, or hybrid project management methodologies. Communication: Excellent English (written and verbal) with the ability to manage stakeholder expectations at all levels. Technical Literacy: A solid understanding of the MS Dynamics ecosystem (D365, CRM, or ERP) and its integration capabilities.

🏢 Summary: Hands-on Manager, Web Program Management role focused on executing and optimizing web initiatives to drive patient acquisition and conversion. The position coordinates cross-functional teams, manages CMS updates and local listings, and leverages analytics, SEO, and A/B testing to improve website performance. It combines operational execution with strategic program oversight in a fast-paced digital environment. 🗂️ Requirements: 5–7 years in web program management, digital project management, or marketing operations, Hands-on experience with CMS platforms (WordPress, Unbounce, or Adobe Experience Manager), Working knowledge of HTML and CSS, Experience with local listings and reputation management platforms (e.g., BirdEye, Yext), Experience with A/B testing, SEO, and conversion rate optimization, Proficiency in GA4 and web analytics reporting, Experience with project management tools (Smartsheet, Jira, Monday), Experience managing external vendors and agencies, Bachelor’s degree in Business, Marketing, or related field (preferred) 📃 Skills: WordPress, Unbounce, AdobeExperienceManager, HTML, CSS, BirdEye, Yext, SEO, CRO, GA4, Smartsheet, Jira, Monday, A/Btesting, Analytics 🏢 Description: Position Overview The Manager, Web Program Management is responsible for the execution and optimization of web initiatives in support of patient acquisition, appointment generation, and conversion. Reporting to the Director of Digital Product, this role works in a cross-functional environment partnering across Marketing, Technology, Operations, and external agencies to deliver high-quality, scalable web experiences aligned with business goals. This is a hands-on role, including updating center location details, managing local listings in tools like BirdEye, coordinating CMS updates, building project plans, and presenting performance data to stakeholders. The role requires operational discipline, data-driven decision-making, and proactive problem-solving in a fast-moving environment. Key Responsibilities Program coordination and delivery - Support implementation of the web roadmap - Coordinate execution across cross-functional teams - Manage day-to-day project work including website updates, CMS changes, listing management, and feature releases - Track milestones, identify risks and dependencies, and communicate status to stakeholders Optimization and performance tracking - Support website optimization including A/B testing, SEO, personalization, and UX improvements - Track and report on KPIs such as traffic, engagement, and conversion - Translate performance data into actionable insights and recommendations Process and operations - Build and maintain program processes including intake, prioritization, timelines, and resource coordination - Provide visibility into project status for stakeholders - Identify and escalate issues proactively AI and emerging tools - Support exploration and implementation of AI agent solutions in web workflows - Evaluate new tools to improve efficiency and patient experience Vendor and compliance coordination - Coordinate with external agencies and vendors for timely, high-quality delivery - Partner with Legal to ensure web content meets healthcare regulatory standards - Maintain accountability and clear expectations with partners Qualifications & Experience - 5 to 7 years of experience in web program management, digital project management, or marketing operations in a fast-paced, cross-functional environment - Hands-on experience with CMS platforms such as WordPress, Unbounce, or Adobe Experience Manager, including direct page building and content editing - Working knowledge of HTML and CSS for developer communication and QA - Familiarity with local listings and reputation management platforms such as BirdEye, Yext, or similar - Experience with A/B testing, SEO fundamentals, and conversion rate optimization - Proficiency in web analytics tools including GA4 - Experience with project management tools such as Smartsheet, Jira, Monday, or similar - Proven ability to manage vendor and agency relationships - Strong attention to detail and stakeholder communication skills - Experience in healthcare, retail, multi-unit consumer services, or similar environments is a plus - Bachelor’s degree in Business, Marketing, or related field preferred Why This Role Matters The website is a primary patient acquisition channel, and optimizing its performance directly drives business growth. This role ensures key web initiatives stay on track and aligned to business objectives, offering meaningful digital work and cross-functional exposure. Compensation Compensation range: $113,000 - $145,000 + bonus. Benefits - Medical - Dental - Vision - Life Insurance - 401K - EAP - PTO and Paid Holidays

🏢 Summary: Product Manager role owning and scaling a B2B Client Portal into a self-serve analytics and workflow platform for employer healthcare clients. The position focuses on building dashboards, clinical insight workflows, and structured implementation tools while leading a cross-functional squad. Ideal for an early-career PM with strong analytical skills and experience in healthcare or data-driven SaaS products. 🗂️ Requirements: 2–4 years of product management experience delivering digital products, Experience building or enhancing B2B SaaS products, dashboards, or workflow tools, Strong analytical skills and ability to define and evaluate metrics, Experience shipping products iteratively with engineering and design teams, Experience in healthcare benefits, PBM, pharmacy, or employer-sponsored health plans, Experience building analytics or reporting products, Familiarity with healthcare performance metrics, cost drivers, or outcomes measurement, Experience working with client-facing or operational teams 📃 Skills: SaaS, Analytics, Dashboards, Reporting, ProductManagement, Agile, Backlog, UserStories, Healthcare, PBM, Metrics, Instrumentation 🏢 Description: Location: Remote (EST/CST preferred), NYC area encouraged ABOUT THE ROLE: We're seeking a driven, analytically strong Product Manager to lead the continued evolution of Rightway's Client Portal — the customer-facing application that enables employers to access performance data, track implementation progress, collaborate with Rightway, and understand the impact of their pharmacy benefit. The Client Portal is an established product used regularly by our customers. Clients value the experience today and are eager for deeper analytics, more self-service insight, and greater transparency into implementation and renewal workflows. At the same time, our internal teams need more structured tooling to reduce manual processes and custom reporting. This role will take ownership of the Client Portal and help transform it into a scalable self-serve analytics product that reduces reliance on custom reporting, a structured implementation platform that improves launch transparency and efficiency and a differentiated surface that strengthens client retention and supports sales conversations. You will lead a dedicated squad of 3–4 U.S.-based engineers and a designer, working closely with Client Success, Implementation, Analytics, Sales, and Operations teams. This role is well-suited to an early-career PM (2–4 years of experience) who is excited to own a high-impact product, work deeply with data, and operate at the intersection of customer experience and operational efficiency. WHAT YOU'LL DO: Own the Client Portal Roadmap - Define and execute the roadmap for the Client Portal, balancing customer insight, implementation efficiency, and internal operational scale. - Prioritize initiatives that increase portal adoption and engagement across our employer base. - Partner with leadership to evolve the portal into both a core customer experience surface and a strategic sales asset. Build Scalable, Self-Serve Analytics - Design and ship intuitive dashboards that allow clients to explore pharmacy performance cost drivers, utilization trends and population health insights, prior authorization and eligibility escalations, and program impact/ROI. - Translate complex healthcare and pharmacy data into clear, usable product experiences. - Reduce reliance on custom analytics requests by building flexible, scalable reporting capabilities. - Partner closely with data and engineering to ensure reporting accuracy, proper instrumentation, and long-term scalability. Create Actionable Clinical Insights ("Chase Lists") - Partner with clinical teams to develop a prioritized, ranked "chase list" of members based on estimated intervention value. - Provide member context (condition, medication usage) and clinically appropriate alternatives. - Deliver clear explanations that help clinical teams act confidently and consistently. - Ensure outputs are practical for real outreach operations and iterate with fast feedback loops. Improve Implementation & Workflow Efficiency - Create structured implementation tracking experiences that outline required inputs and documentation, provide milestone visibility and launch readiness tracking. - Improve transparency for clients and internal teams. - Streamline document sharing, renewal workflows, and ongoing client collaboration. - Identify operational bottlenecks and convert them into durable product solutions. - Improve implementation efficiency, measured by increased implementations per specialist. Drive Cross-Functional Execution - Translate stakeholder needs into clear requirements, user stories, and measurable success metrics. - Lead backlog prioritization and agile ceremonies for a remote squad of engineers and a designer. - Partner closely with Client Success, Implementation, Analytics, Sales, Operations, and Legal teams. - Use product analytics and customer feedback to continuously iterate and improve. WHO YOU ARE: - 2–4 years of product management experience delivering digital products. - Experience building or enhancing B2B SaaS products, dashboards, or workflow tools. - Strong analytical foundation and comfort working with data to define metrics and evaluate impact. - Demonstrated ability to ship iteratively in partnership with engineering and design. - Experience in healthcare benefits, PBM, pharmacy, or employer-sponsored health plans. - Experience building analytics or reporting products. - Familiarity with healthcare performance metrics, cost drivers, or outcomes measurement. - Experience working closely with client-facing or operational teams. EXTRA CREDIT: - Comfortable using data as a storytelling device internally and in customer-facing products. - Ability to bring structure and clarity to complex workflows. - Strong ownership and follow-through. - Collaborative mindset and ability to build trust across teams. - Excited to grow quickly and take on increasing responsibility. COMPENSATION: $140,000 - $160,000 annually, in addition to bonus and equity. Compensation offered will be determined by geographic location, experience, and qualifications.

🏢 Summary: Leadership role responsible for driving data analytics strategy and integrating AI to enhance predictive capabilities, operational efficiency, and strategic decision-making in a highly regulated pharmaceutical environment. The position leads cross-functional analytics initiatives, ensures regulatory compliance, and manages a high-performing data team aligned with business goals. Focused on innovation and governance, the role leverages advanced analytics and AI to support organizational growth and performance. 🗂️ Requirements: Bachelor's degree in Data Science, Business Analytics, or related field, Minimum 5 years of experience in data analytics or related roles, At least 2 years of leadership experience, Proven experience leveraging AI in data analytics, Experience in a highly regulated industry, Strong knowledge of data governance and regulatory compliance, Proficiency in data analytics tools and AI-driven platforms 📃 Skills: AI, Analytics, DataScience, PredictiveAnalytics, DataGovernance, Compliance, ProjectManagement, Reporting, DataManagement 🏢 Description: Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we're redefining what's possible in personalized medicine and pharmaceutical manufacturing. We're proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we've created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that's transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let's transform healthcare together.POSITION SUMMARY The Manager, Data Analytics plays a crucial role in driving business impact through sophisticated data analysis and strategic insights. This position encompasses ownership of extensive data projects, leveraging AI to enhance speed, scale, quality, and decision-making. Aligned with Empower's growth in a 503A/503B environment, the role demands excellence in strategic thinking, execution rigor, and learning agility. This role is pivotal in aligning data analytics strategies with business goals, ensuring compliance, and fostering innovation in a highly regulated landscape. Candidates must demonstrate strong leadership capabilities and the ability to optimize AI as a transformative force multiplier, advancing Empower's competitive edge and operational efficiency. RESPONSIBILITIES Data Strategy AI Integration: Develop and implement data analytics strategies that integrate AI to enhance predictive analytics capabilities, improve data quality, and support strategic decision-making across the organization. Collaborate with cross-functional teams to ensure alignment with business objectives and regulatory requirements. Innovation Leadership: Lead the exploration and adoption of cutting-edge AI technologies to drive innovation in data analytics processes. Foster a culture of continuous improvement and learning within the analytics team to maintain competitive advantage in the industry. Strategic Alignment: Ensure data analytics initiatives align with Empower's business goals and regulatory standards. Utilize data-driven insights to inform strategic planning and operational decisions, contributing to the company's growth and compliance in a highly regulated sector. Team Leadership Mentorship and Development: Provide leadership and mentorship to the data analytics team, fostering a collaborative and high-performance environment. Encourage professional growth and development, ensuring the team possesses the skills necessary to meet evolving business needs. Performance Management: Oversee team performance, setting clear objectives and key results (OKRs) aligned with organizational goals. Implement performance metrics and feedback mechanisms to drive accountability and excellence in execution. Talent Acquisition: Participate in the recruitment and retention of top-tier analytics talent. Ensure the team's competencies align with the strategic demands of the business, cultivating a diverse and inclusive workplace culture. Operational Excellence Process Optimization: Optimize data analytics processes to improve efficiency and effectiveness, leveraging AI to streamline operations. Implement best practices and continuous improvement initiatives to enhance data analysis capabilities and outcomes. Resource Management: Manage analytics resources, ensuring efficient allocation of tools and technologies. Monitor budgetary constraints and leverage AI-driven solutions to maximize resource utilization and operational efficiency. Regulatory Compliance: Ensure data analytics practices comply with industry regulations and standards. Implement governance frameworks to maintain data integrity, security, and privacy, supporting Empower's commitment to compliance and ethical practices. Cross-Functional Collaboration Partnership Building: Establish and maintain strong relationships with key stakeholders across the organization. Collaborate with departments such as IT, finance, and operations to align data analytics projects with business priorities and strategic initiatives. Communication and Reporting: Effectively communicate data insights and analytics findings to non-technical audiences. Prepare and deliver executive-level reports and presentations that articulate the value and impact of analytics initiatives on business performance. Project Management: Lead cross-functional data analytics projects, ensuring timely delivery and alignment with business objectives. Utilize AI-driven project management tools to enhance collaboration, track progress, and optimize project outcomes. KNOWLEDGE AND SKILLS Proficient in data analytics tools and AI-driven platforms, with strong analytical and problem-solving skills. Exceptional leadership and team management abilities, fostering a culture of innovation and continuous improvement. Strong understanding of regulatory compliance within data management and analytics environments. Excellent communication and stakeholder management skills, with the ability to convey complex data insights effectively. EXPERIENCE AND QUALIFICATIONS Bachelor's degree in Data Science, Business Analytics, or related field; Master's preferred. Minimum of 5 years of experience in data analytics or related roles, with at least 2 years in a leadership position. Proven track record of leveraging AI to drive business innovation and enhance data analytics capabilities. Experience in a highly regulated industry, with a deep understanding of data governance and compliance. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Program Manager role focused on managing aerospace and high-reliability PCBA manufacturing programs from NPI through production and shipment. The position requires coordination across manufacturing, engineering, quality, and customer teams while ensuring IPC Class 3, AS9100, and compliance requirements are met. The role emphasizes schedule management, risk mitigation, documentation control, and customer communication in a fast-paced electronics manufacturing environment. 🗂️ Requirements: 5+ years in program management, project management, customer account management, or operations leadership in electronics manufacturing, Experience in PCBA manufacturing, EMS, contract manufacturing, aerospace electronics, defense electronics, or high-reliability manufacturing, Knowledge of IPC Class 3 manufacturing standards and inspection requirements, Ability to read customer drawings, BOMs, assembly documentation, and specifications, Experience managing complex BOMs, engineering changes, and production schedules, Ability to manage multiple programs and customer commitments simultaneously, Strong problem-solving and risk management skills, Experience with ERP, MRP, MES, or project management systems, Proficiency with Excel, Proficiency with Outlook, Proficiency with PowerPoint 📃 Skills: PCBA, IPC-A-610, J-STD-001, IPC-A-620, AS9100, ISO9001, ITAR, ERP, MRP, MES, SMT, AOI, AXI, Excel, Outlook, PowerPoint 🏢 Description: About the Role We are seeking an experienced Program Manager to lead customer programs in a high-reliability PCBA manufacturing environment. This role will manage complex electronics manufacturing projects with a strong focus on IPC Class 3 workmanship, aerospace compliance, customer communication, schedule execution, quality performance, and cross-functional coordination. The Program Manager will serve as the primary point of contact for assigned customer programs and will be responsible for driving projects from NPI through production, shipment, and sustaining support. This position requires strong organizational skills, technical manufacturing knowledge, and the ability to manage customer expectations while coordinating closely with Operations, Engineering, Quality, Materials, Planning, Test, Coating, and Inspection teams. This is an ideal role for someone with experience managing aerospace, defense, satellite, medical, or other mission-critical PCBA programs where quality, traceability, documentation, and schedule performance are critical. Responsibilities - Manage assigned customer programs through the full PCBA manufacturing lifecycle, including NPI, production launch, repeat builds, shipment, and sustaining support. - Serve as the primary customer-facing contact for program status, schedule updates, risks, escalations, quality issues, and delivery commitments. - Lead cross-functional coordination between Production, Engineering, Quality, Materials, Planning, Test, Conformal Coating, Inspection, and Shipping teams. - Manage programs requiring IPC-A-610 Class 3 workmanship standards and ensure customer-specific requirements are clearly communicated and executed. - Support aerospace and high-reliability compliance requirements, including documentation control, traceability, configuration management, customer flow-down requirements, and quality records. - Track and manage program schedules, build milestones, material readiness, ECOs, customer approvals, production status, and shipment commitments. - Identify program risks early and drive mitigation plans for material shortages, capacity constraints, quality concerns, test failures, yield issues, or changing customer requirements. - Coordinate NPI builds, pilot builds, production ramps, and repeat production orders while ensuring requirements are properly transferred into manufacturing. - Review customer documentation, BOMs, drawings, specifications, assembly notes, quality clauses, and special process requirements for completeness and execution risk. - Partner with Quality and Engineering teams to support root cause analysis, corrective actions, nonconformance resolution, MRB activity, and customer quality reporting. - Support customer audits, source inspections, first article requirements, AS9100-related activities, and aerospace customer compliance reviews as needed. - Maintain program dashboards, action trackers, open issue logs, build status reports, and customer communication records. - Drive internal accountability for customer commitments while maintaining realistic schedules and clear escalation paths. - Work closely with Planning and Materials teams to ensure production plans align with customer demand, material availability, and manufacturing capacity. - Support quoting activity, change order review, scope clarification, and customer-driven schedule or requirement changes. - Lead regular customer and internal program meetings with clear updates on schedule, risks, recovery plans, quality performance, and delivery status. Required Qualifications - 5+ years of experience in program management, project management, customer account management, or operations leadership within electronics manufacturing. - Direct experience in PCBA manufacturing, EMS, contract manufacturing, aerospace electronics, defense electronics, or high-reliability manufacturing. - Strong understanding of IPC Class 3 manufacturing requirements, workmanship expectations, inspection criteria, and documentation needs. - Experience managing customer programs involving complex BOMs, controlled documentation, engineering changes, material constraints, and production schedules. - Ability to read and understand customer drawings, BOMs, assembly documentation, specifications, quality clauses, and manufacturing requirements. - Strong ability to manage multiple programs, priorities, deadlines, and customer commitments at the same time. - Excellent written and verbal communication skills with the ability to communicate effectively with customers, executives, engineers, production teams, and quality teams. - Strong problem-solving skills with the ability to identify risks, drive corrective actions, and escalate issues appropriately. - Experience using ERP, MRP, MES, production tracking, or project management systems. - Proficiency with Microsoft Excel, Outlook, PowerPoint, and standard business reporting tools. Preferred Qualifications - Experience working in an AS9100, ISO 9001, ITAR, aerospace, defense, satellite, or space electronics manufacturing environment. - Experience supporting customer source inspection, first article inspection, configuration control, and aerospace documentation packages. - Familiarity with IPC-A-610, J-STD-001, IPC-A-620, conformal coating, staking/underfill, rework, test, and final inspection processes. - Experience managing programs involving SMT, through-hole, selective solder, AOI, AXI, flying probe, functional test, conformal coating, rework, and final source inspection. - Experience in a high-mix, low-volume PCBA manufacturing environment. - Project Management Professional certification or formal project management training is a plus. Key Skills and Competencies - Strong customer communication and relationship management skills - High level of ownership, accountability, and follow-through - Strong understanding of Class 3 and aerospace-quality manufacturing expectations - Ability to lead cross-functional teams without direct authority - Strong schedule management, risk management, and escalation skills - Ability to work effectively under pressure in a fast-paced manufacturing environment - Strong attention to detail and documentation discipline - Practical understanding of electronics manufacturing processes - Ability to balance customer priorities with internal capacity, material availability, and production constraints Success in This Role Looks Like - Customer programs are clearly organized, actively managed, and well communicated. - Delivery commitments, schedule risks, and recovery plans are visible and understood. - Class 3 and aerospace requirements are properly documented, communicated, and executed. - Internal teams have clear priorities, ownership, and action items. - Customer escalations are handled professionally and with urgency. - Quality issues, nonconformances, and corrective actions are tracked through closure. - Customer satisfaction, on-time delivery, and overall program performance improve over time. Work Environment This position operates in a PCBA manufacturing environment and requires regular interaction with production, engineering, quality, materials, planning, test, conformal coating, inspection, and shipping teams. The role may require time on the manufacturing floor, participation in production meetings, customer audits, program reviews, and urgent escalation activities. Pay Range $75,000—$95,000 USD Rocket EMS will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act. Candidates are not required to disclose criminal history or participate in a background check unless and until a conditional offer of employment has been made. Any final offer of employment may be conditioned on completion of a background check, consistent with applicable law.

🏢 Summary: Client Success Manager for Pharmacy Benefit Management (PBM) responsible for operational account management of key clients, ensuring high-quality pharmacy benefits delivery and client satisfaction. The role serves as the primary operational contact, leading client meetings, managing open enrollment processes, resolving issues, and coordinating cross-functional teams. Requires strong PBM expertise, client management experience, and the ability to oversee complex accounts in a dynamic environment. 🗂️ Requirements: Bachelor’s Degree, 5–8 years in pharmacy operations, Experience with Pharmacy Benefit Management (PBM) services, Client account management experience, Ability to manage complex operational workflows, Experience leading client meetings and business reviews, Knowledge of pharmacy benefits and plan design, Proficiency in spreadsheet and presentation tools 📃 Skills: PBM, Pharmacy, Excel, GoogleSheets, PowerPoint, GoogleSlides, PlanDesign, Claims, Enrollment, Webinars 🏢 Description: ABOUT THE ROLE: We are seeking a dynamic and experienced Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, take an operational approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts. WHAT YOU'LL DO: Own day-to-day operational management for an assigned book of PBM clients — including managing client touchbases, tracking inquiries, maintaining issue logs, resolving escalations, and ensuring overall client satisfaction against contractual commitments. Serve as the primary operational point of contact for all client inquiries, both directly from clients and from internal team members acting on behalf of clients. Co-lead and facilitate client meetings — including quarterly and annual business reviews — in close coordination with Account Leads. Partner with the Implementation team during new client onboarding to ensure a seamless handoff from implementation to ongoing client management post-launch. Gather and manage all client requirements for the annual open enrollment cycle, including benefit changes and customized plan configurations. Facilitate client-facing webinars, benefit fairs, and employee education sessions on Rightway's PBM solution; travel to client sites may be required for open enrollment events. Proactively identify operational trends and issues; work with internal operations teams and vendor partners to implement corrective and preventative measures. Monitor and track all client deliverables against contractual obligations, surfacing risks and ensuring timely, accurate delivery across internal and vendor teams. Contribute to cross-functional initiatives focused on standardizing client operations and implementing process and production enhancements. Support Rightway partners by interpreting plan design, researching and resolving written, phone, and electronic inquiries, and troubleshooting claims, benefit, and enrollment issues. WHO YOU ARE: Education level: Bachelor's Degree Required. Preferred: Master's Degree Work experience: 5-8 years in pharmacy operations Important characteristics of ideal candidate: Detail-oriented, consultative and presentation skills, excellent communication & organization skills, ability to bring stakeholders together to identify solutions to challenges Specific skills needed for the job: Solid client management skills, pharmacy benefit knowledge, effective & creative problem-solver, ability to prioritize and manage through change. Solid communication skills, ability to lead projects and influence others even without direct reporting line ownership. Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and Presentation Tools (Power Point, Google Slides) COMPENSATION: $90,000 - $125,000 annually, in addition to bonus and equity Compensation offered will be determined by geographic location, experience, and qualifications.CYBERSECURITY AWARENESS NOTICE In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. ABOUT RIGHTWAY: Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We're headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs. HOW WE LIVE OUR VALUES TO OUR TEAMMATES: We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values: 1) We are human, firstOur humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 2) We redefine what is possibleWe always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems. 3) We debate then commitWe believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a "yes, and" mentality, and assume positive intent. Once a decision is made, we align and champion it as one team. 4) We cultivate gritChanging healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity. 5) We seek to delightHealthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success. Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.