IT Specialist (L2 Support) fluent in Spanish, Portuguese, and English

🏢 Summary: IT Director role leading digital transformation and modernization of business applications, including transition from legacy systems to modern solutions. The position focuses on optimizing application landscapes, BI initiatives, IT operations, and security compliance while managing vendors and IT budget. Based in Lisbon, overseeing a small IT team in a permanent contract. 🗂️ Requirements: Master’s degree in Business Administration or related field, Specialization in ComputerScience, IT, or DataAnalytics, 8–10 years experience in multinational or consulting environment, Proven experience managing business applications, Experience leading legacy to modern system transitions, Strong ProjectManagement and BusinessAnalysis expertise, Experience overseeing Helpdesk and ITAdministration, Experience ensuring IT security compliance, Proficiency in Portuguese and English 📃 Skills: BI, ITIL, PMP, Agile, Prince2, DataAnalytics, ProjectManagement, BusinessAnalysis, Helpdesk, Security, ITAdministration, LegacySystems, Applications, Compliance 🏢 Description: Introduction & Summary We are looking for an IT Director in Portugal to lead our digital transformation initiatives. The role requires extensive experience in managing business applications aimed at driving efficiency, growth, and service quality. Ideal candidates will possess a strong technical background combined with excellent leadership and problem-solving skills to navigate challenges associated with both legacy systems and new technologies. Main Responsibilities Document and assess current application maps and data flows. Promote tool adoption and measure business benefits. Create and maintain engagement with key users for application support and training. Manage relationships with software providers for optimized support. Lead the transition from legacy applications to modern solutions. Conduct audits to enhance operational efficiency and client satisfaction. Champion local BI initiatives for enhanced decision-making. Oversee Helpdesk operations and IT administration. Control IT budget and identify optimization opportunities. Ensure compliance with security policies and practices. Key Requirements Master's degree in Business Administration or relevant field. Specialization in computer science, IT, data analytics, or related discipline. 8-10 years of experience in a multinational or consulting firm. Proficient in managing business applications and stakeholder engagement. Strong project management and business analysis capabilities. Full proficiency in Portuguese and English; French or Spanish is a plus. Nice to Have Experience in media, advertising, OOH or B2B environments. Certifications such as PMP, ITIL, Agile, or Prince. Other Details This is a permanent contract position based in Lisbon, allowing one day of home-office per week, and overseeing a small team of three people.

🏢 Summary: Part-time IT Support Specialist role providing Tier 1 service desk support in a high-volume enterprise environment, serving as the first point of contact for end users. The position focuses on troubleshooting hardware, software, network, access, and endpoint issues, documenting incidents, and escalating complex problems to higher-tier teams. Ideal for candidates with basic IT troubleshooting experience and familiarity with ticketing or ITSM tools. 🗂️ Requirements: High school diploma or equivalent, Minimum 1 year experience in customer service, call center, help desk, or IT support, Ability to meet public trust or suitability requirements, Basic knowledge of end-user hardware, software, networking, and access support, Experience working with ticketing or ITSM tools, Strong documentation and communication skills 📃 Skills: Windows, MacOS, VPN, WiFi, LAN, ServiceNow, ITSM, Networking, Hardware, Software, Ticketing 🏢 Description: IT Support Specialist – Part-Time We are seeking a part-time IT Support Specialist to provide Tier 1 service desk support for one day/week in a high-volume enterprise IT environment. This role serves as the first point of contact for end users and is responsible for responding to incoming support calls and self-service tickets, troubleshooting basic hardware, software, network, access, and endpoint issues, documenting incidents, and escalating unresolved issues to the appropriate technical teams. The ideal candidate has strong customer service skills, basic technical troubleshooting experience, and the ability to work accurately within ticketing or IT service management tools. This position requires clear communication, attention to detail, and a professional approach to supporting end users in a fast-paced service desk setting. Responsibilities Respond to inbound service desk calls and self-service support tickets. Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues. Document issue details, troubleshooting steps, and resolution status in a ticketing system. Use prior records and problem-solving skills to help identify root causes. Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams. Provide timely, accurate, and professional support to end users. Support full-time service desk coverage requirements. Minimum Qualifications High school diploma or equivalent. At least 1 year of related customer service, call center, help desk, or IT support experience. Ability to meet applicable public trust or suitability requirements. Basic knowledge of end-user hardware, software, networking, and access support. Strong communication, customer service, and documentation skills. Preferred Qualifications Experience in a help desk, call center, or enterprise service desk environment. Familiarity with Windows and Mac operating systems. Basic understanding of networking concepts, including VPN, Wi-Fi, LAN connectivity, and remote access. Experience using ticketing or ITSM tools such as ServiceNow or similar platforms. Demonstrated ability to resolve issues efficiently and escalate appropriately. Benefits Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs. Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service. Retirement Savings: 401(k) plan with company match and auto-enrollment. Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance. Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually. Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance. Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.

🏢 Summary: On-site IT Support Engineer role providing Level 1–2 technical support for end users in a Poland office, ensuring reliable local IT operations and alignment with global IT processes. The position focuses on hands-on troubleshooting, asset management, Microsoft 365 support, and coordination with regional and global IT teams. 🗂️ Requirements: Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent experience, 1–2 years of experience in IT support, desktop support, or service desk, Experience with Windows 10 and 11 administration and basic macOS support, Hands-on support for mobile devices, printers, and peripherals, Experience with Microsoft 365 including Outlook, Teams, and SharePoint, Experience with ticketing systems and incident management aligned with SLAs, Knowledge of IMAC activities including workstation setup and troubleshooting, Experience managing IT assets and inventory lifecycle, Understanding of identity and access management concepts, Familiarity with basic ITIL concepts including incident, request, and change management, Foundational understanding of AI concepts and use of AI-powered tools 📃 Skills: Windows, macOS, Microsoft365, Outlook, Teams, SharePoint, OneDrive, ITIL, Ticketing, IMAC, ActiveDirectory, AV, Printers, Mobile, SLA, Inventory, AI 🏢 Description: Description We are looking for an On-site IT Support Engineer to provide day-to-day technical support for our Poland office. This role is focused on end-user support, local IT operations, and close cooperation with regional and global IT teams to ensure smooth and reliable technology services. The position combines hands-on technical troubleshooting with user support, asset management, and consistent execution of global IT processes. Requirements As the on-site IT support engineer for the Poland office, this role focuses on end-user support, local infrastructure coordination, and consistent execution of global IT processes. Provide Level 1–2 on-site and remote IT support for end users (Windows/Mac, mobile devices, printers, peripherals). Log, track, and resolve incidents and service requests in the ticketing system in line with SLAs. Support employee onboarding and offboarding, including device setup, access requests, and equipment returns. Manage local IT assets (laptops, accessories, meeting room equipment), ensuring accurate inventory and lifecycle tracking. Perform IMAC activities, including workstation setup, moves, changes, and local troubleshooting. Support Microsoft 365 and collaboration tools (Outlook, Teams, SharePoint, meeting room A/V). Coordinate with regional/global IT teams and vendors for escalations and advanced support. Maintain documentation, support compliance activities, and follow information security policies. Experience, and Certifications Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). 1–2 years of experience in IT support / desktop support / service desk (on-site and/or remote), ideally in an office environment. Good working knowledge of end-user computing (Windows 10/11, basic Mac support), mobile devices, printers, and standard troubleshooting practices. Familiarity with Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) and meeting room / A/V basics; understanding of common identity/access concepts is a plus. Experience handling IT assets and inventory updates; comfortable following standard processes for device lifecycle, repairs, and replacements. Ability to coordinate with vendors and regional/global IT teams for escalations and scheduled on-site visits, providing clear information and follow-through. Well-organized and able to prioritize multiple tickets and tasks, documenting work clearly and escalating appropriately. Experience with ticketing tools and basic ITIL concepts (incident, request, change) is an advantage. Foundational understanding of AI concepts, including how machine learning models  work, common AI use cases, and basic principles of data handling. Ability to use AI‑powered tools and platforms to support daily tasks, with strong attention to detail and commitment to maintaining data accuracy. Fluent command of the Polish language (C1/C2) What you can expect from us: Unique professional and personal development at one of the pioneer companies in professional insurance support. Ongoing professional training – to onboard you for a good start and your further professional development. Your own growth training budget - use internal and external development opportunities and take advantage of your own budget. LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.. 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program. Private life insurance - 80% of the premium is covered by an employer. Employee referral program - we appreciate you recommending your friends to join us. Additional days off - to celebrate your birthday, moreover, if you want to do a volunteering work, feel free to do so with some extra days off. Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events. Lively and modern office in the City Centre with parking space for employees. A supportive and friendly atmosphere created by passionate people.

🏢 Summary: IT Operations Specialist role focused on supporting production systems, ensuring stable and secure software releases, and handling incident management in collaboration with development and release teams. The position involves monitoring, troubleshooting, and maintaining microservices-based environments using modern DevOps and containerization technologies. 🗂️ Requirements: Experience with Docker, Experience with Kubernetes, Experience with CI/CD tools (Jenkins), Experience with GitHub or Bitbucket, Hands-on experience with Kafka, Basic knowledge of SQL, Knowledge of LDAP, Kerberos, JWT, Knowledge of OpenSSL and keytool, Understanding of HTTPS, Experience with Splunk, Experience with Prometheus, InfluxDB, or Grafana, Understanding of microservices architecture 📃 Skills: Docker, Kubernetes, Jenkins, GitHub, Bitbucket, Kafka, SQL, LDAP, Kerberos, JWT, OpenSSL, keytool, HTTPS, Splunk, Prometheus, InfluxDB, Grafana, Microservices, PostgreSQL 🏢 Description: Job Description: We are looking for an IT Operations Specialist to support the maintenance and delivery of systems in a production environment. The role involves close collaboration with development and release teams to ensure stable and secure system operations. Responsibilities: Supporting Release Management in delivering software to the production environment Monitoring, investigating, and resolving issues in production systems Handling incidents and performing root cause analysis (RCA) Acting as L2 support for incident management Requirements (must-have): Experience with Docker and Kubernetes Familiarity with CI/CD tools such as Jenkins Experience with code repositories: GitHub or Bitbucket Hands-on experience with Kafka Basic understanding of SQL Knowledge of authentication and authorization mechanisms (LDAP, Kerberos, JWT) Understanding of cryptography tools (OpenSSL, keytool) Knowledge of secure communication protocols (HTTPS) Experience with logging tools (Splunk) Familiarity with monitoring and alerting tools (Prometheus, InfluxDB, Grafana) Understanding of microservices architecture Good interpersonal and communication skills Nice to have: Experience with PostgreSQL What we offer: Opportunity to work with modern technologies Involvement in large-scale, impactful projects Professional growth and development opportunities Collaboration within an experienced and supportive team

🏢 Summary: On-site IT Manager role leading a small technical team and overseeing a fully on-premises infrastructure, including Windows Server 2019, network security, and multi-site redundancy. The position focuses on maintaining secure, stable, and resilient systems, managing firewalls and core Microsoft services, and driving incident response and infrastructure lifecycle planning. Requires strong hands-on technical expertise and leadership experience in enterprise environments. 🗂️ Requirements: 7+ years in network engineering or system administration, 5+ years of IT team leadership or management, Experience securing and maintaining on-prem environments, Expertise with firewalls, IDS/IPS, network segmentation, Hands-on experience with Windows Server 2019, Experience with virtualization and multi-site redundancy, Proficiency with Active Directory, Exchange, IIS, Experience with Linux systems, Experience with network monitoring tools, Bachelor's degree in Information Science, Computer Science, or related field or equivalent experience 📃 Skills: WindowsServer2019, ActiveDirectory, Exchange, IIS, Linux, Firewalls, IDS, IPS, VPN, Routing, Virtualization, Storage, NetworkSecurity, NetworkMonitoring, DisasterRecovery, CCNP, CCNA 🏢 Description: About The Role A highly skilled IT Manager with deep technical expertise in on-premises infrastructure, Windows Server 2019, network security, and firewall administration. This role leads a small technical team and ensures systems remain secure, stable, and redundant across both locations. The position requires 100% on-site presence Monday through Friday, with additional on-site time as needed for project and team support. What You Will Do - Lead the IT team, providing technical direction, mentorship, and performance development - Manage fully on-prem infrastructure, including Windows Server 2019, virtualization, storage, and multi-site redundancy - Administer and harden firewalls, VPN, routing, and perimeter security; maintain a strong and measurable security posture - Oversee Active Directory, Exchange, IIS, and core Microsoft server services - Conduct ongoing risk assessments, vulnerability mitigation, and infrastructure lifecycle planning - Lead incident response, root-cause analysis, and remediation - Maintain and test backups, disaster recovery, and business continuity plans - Develop and enforce IT policies, procedures, and change-management standards - Collaborate with internal teams to support system requirements and ensure reliable service delivery - Coordinate installation, configuration, and integration of internal systems and tools What You Bring - 7+ years in network engineering, system administration, or similar technical roles - 5+ years of IT team leadership or management experience - Proven experience securing and maintaining on-prem environments - Strong expertise with firewalls, IDS/IPS, network segmentation, and threat mitigation - Hands-on experience with Windows Server 2019, virtualization, and multi-site redundancy - Proficiency with Active Directory, Exchange, IIS, and Linux systems - Experience with network monitoring tools and enterprise infrastructure management - CCNP, CCNA, or equivalent network security certification highly desired Core Competencies - Strong communication and interpersonal skills - Excellent planning, troubleshooting, and prioritization abilities - High level of professionalism, confidentiality, and customer support - Ability to work independently and collaboratively in a fast-paced environment Education - Bachelor's degree in Information Science, Computer Science, or related field, or an equivalent combination of education and experience Benefits - Employee-only medical and dental coverage fully paid on base plan - Additional plan option available with cost sharing - Medical, dental, and vision coverage available for dependents with cost sharing - Company-paid short- and long-term disability - Flexible spending accounts - Generous paid time off - 401(k) plan with company match - Professional development program - Volunteer time off and employee assistance plan - Collaborative and innovative work environment - On-site exercise facility Offers are contingent on the successful completion of pre-employment background and drug screenings.

🏢 Summary: The role focuses on supporting release management and maintaining production systems stability across distributed platforms. It involves L2 incident handling, troubleshooting, root cause analysis, and improving monitoring and observability practices. The position requires close collaboration with development and infrastructure teams to ensure secure, reliable, and scalable operations. 🗂️ Requirements: 5+ years in IT Operations, Production Support, DevOps or SRE roles, Hands-on experience with Docker and Kubernetes, Experience supporting CI/CD pipelines with Jenkins, Knowledge of GitHub or Bitbucket, Experience with Kafka in distributed environments, Strong SQL knowledge and data troubleshooting skills, Understanding of microservices architecture and distributed systems, Experience with LDAP, Kerberos or JWT, Knowledge of OpenSSL and keytool, Understanding of HTTPS and secure communication protocols, Hands-on experience with Splunk, Experience with Prometheus, InfluxDB and Grafana, Experience in incident management and root cause analysis, Fluency in English 📃 Skills: Docker, Kubernetes, Jenkins, GitHub, Bitbucket, Kafka, SQL, Microservices, LDAP, Kerberos, JWT, OpenSSL, keytool, HTTPS, Splunk, Prometheus, InfluxDB, Grafana, CI/CD 🏢 Description: Responsibilities: Support Release Management processes and software deployments to production environments Monitor, investigate, troubleshoot and resolve issues in production systems Act as L2 support for incident handling, ensuring timely resolution and escalation when needed Perform incident management, root cause analysis and contribute to preventive improvements Support operational stability, system reliability and service availability across distributed platforms Collaborate with development, infrastructure and support teams to improve production readiness and operational excellence Contribute to monitoring, alerting and observability practices to proactively identify risks and performance issues Support secure communication and authentication mechanisms across systems and services Requirements: 5+ years of experience in IT Operations, Production Support, DevOps or Site Reliability-related roles Hands-on experience with Docker and Kubernetes Experience supporting CI/CD processes using Jenkins Knowledge of version control platforms such as GitHub or Bitbucket Experience working with Kafka in distributed environments Good understanding of SQL and troubleshooting data-related issues Knowledge of microservices architecture and distributed systems support Experience with authentication and authorization technologies (LDAP, Kerberos, JWT) Understanding of cryptographic tools and certificate handling (OpenSSL, keytool) Knowledge of secure communication protocols, including HTTPS Hands-on experience with logging and observability tools, including Splunk Experience with monitoring and alerting tools such as Prometheus, InfluxDB and Grafana Strong analytical and troubleshooting skills, particularly in incident and problem management Good interpersonal and communication skills, with ability to work effectively across teams Fluency in English (both written and spoken) Nice to have: Experience with PostgreSQL administration or support Familiarity with enterprise-grade production environments in regulated or large-scale organizations Exposure to release automation and operational process improvements Offer: Private medical care Co-financing for the sports card Constant support of dedicated consultant Employee referral program

🏢 Summary: On-site IT Manager role leading a small technical team and overseeing a fully on-premises infrastructure, including Windows Server 2019, network security, and multi-site redundancy. The position focuses on firewall administration, infrastructure stability, risk mitigation, and incident response across two locations. Requires strong hands-on expertise in enterprise network security and Microsoft server environments. 🗂️ Requirements: 7+ years in network engineering or system administration, 5+ years of IT team leadership or management experience, Experience securing and maintaining on-prem environments, Expertise in firewalls, IDS/IPS, network segmentation, threat mitigation, Hands-on experience with Windows Server 2019 and virtualization, Proficiency in Active Directory, Exchange, IIS, Linux, Experience with network monitoring and enterprise infrastructure management, Bachelor's degree in Information Science, Computer Science, or related field (or equivalent experience), Ability to work 100% on-site Monday–Friday, Successful completion of background check and drug screen 📃 Skills: Windows, WindowsServer2019, ActiveDirectory, Exchange, IIS, Linux, Firewalls, VPN, IDS, IPS, Virtualization, Routing, NetworkSecurity, NetworkMonitoring, DisasterRecovery, Storage 🏢 Description: About The Role A highly skilled IT Manager with deep technical expertise in on-premises infrastructure, Windows Server 2019, network security, and firewall administration. This role leads a small technical team and ensures systems remain secure, stable, and redundant across two locations. The position requires 100% on-site presence Monday through Friday, with additional on-site time as needed for project and team support. What You Will Do - Lead the IT team, providing technical direction, mentorship, and performance development - Manage fully on-prem infrastructure, including Windows Server 2019, virtualization, storage, and multi-site redundancy - Administer and harden firewalls, VPN, routing, and perimeter security; maintain a strong and measurable security posture - Oversee Active Directory, Exchange, IIS, and core Microsoft server services - Conduct ongoing risk assessments, vulnerability mitigation, and infrastructure lifecycle planning - Lead incident response, root-cause analysis, and remediation - Maintain and test backups, disaster recovery, and business continuity plans - Develop and enforce IT policies, procedures, and change-management standards - Collaborate with internal teams to support system requirements and ensure reliable service delivery - Coordinate installation, configuration, and integration of internal systems and tools What You Bring - 7+ years in network engineering, system administration, or similar technical roles - 5+ years of IT team leadership or management experience - Proven experience securing and maintaining on-prem environments - Strong expertise with firewalls, IDS/IPS, network segmentation, and threat mitigation - Hands-on experience with Windows Server 2019, virtualization, and multi-site redundancy - Proficiency with Active Directory, Exchange, IIS, and Linux systems - Experience with network monitoring tools and enterprise infrastructure management - CCNP, CCNA, or equivalent network security certification highly desired Education - Bachelor's degree in Information Science, Computer Science, or related field, or equivalent combination of education and experience Benefits - Employee-only medical and dental coverage fully paid on base plan - Additional medical plan option with cost sharing - Medical, dental, and vision coverage for dependents with cost sharing - Company-paid short- and long-term disability - Flexible spending accounts - Generous paid time off - 401(k) plan with company match - Professional development program - Volunteer time off and employee assistance plan - Collaborative and innovative work environment - On-site exercise facility Offers are contingent on the successful completion of pre-employment background and drug screenings.

🏢 Summary: Senior operational role combining Incident Manager and Help Desk Manager responsibilities, owning the full Incident Management process and overseeing Level 1 support. The position focuses on escalation management, SLA adherence, service quality improvement, and implementation of best practices using ServiceNow. It includes governance, coordination with application support teams and AMS providers, and continuous process improvement. 🗂️ Requirements: Proven experience in incident management, Experience managing Level 1 support operations, Experience with incident escalation processes, Experience with ServiceNow or similar ITSM tools, Knowledge of SLA management, Process ownership and governance experience, Experience coordinating with application support teams, Ability to manage incident handling under pressure 📃 Skills: ServiceNow, ITIL, SLA, ITSM, IncidentManagement, HelpDesk, L1Support, L2Support, AMS 🏢 Description: This is a senior operational role combining Incident Manager and Help Desk Manager responsibilities. The person will act as the main point of ownership for Incident Management , including process definition, escalation handling, and service quality improvement. What we offer: B2B Contract Flexible rate 3 days in office Krakow, 2 days from home Main Responsibilities Act as Incident Manager and Help Desk Manager Manage and oversee Level 1 support , including: Handling and monitoring incoming incidents Ensuring proper escalation from L1 to Level 2 when required Coordinate incident resolution with: Application support teams AMS provider Own and manage the Incident Management process Serve as Process Owner , responsible for governance and continuous improvement Define and implement best practices using ServiceNow Ensure high-quality incident handling and SLA adherence Key Requirements Proven experience in incident management Strong leadership and management skills Excellent communication and collaboration abilities Experience with ServiceNow or similar Incident Management tools Knowledge of SLA management Ability to perform under pressure Nice to Have ITIL certification Experience with Level 2 support Knowledge of application support processes Previous experience with process improvement initiatives Other Details This role involves oversight responsibilities and budget management within the incident management domain. The position also supports organizational growth and includes participation in team expansion efforts.

🏢 Summary: Freelance IT Systems & Security Administrator role focused on maintaining and securing a hybrid on-premises and Microsoft Cloud infrastructure. The position involves infrastructure monitoring, firewall and VPN management, vulnerability assessments, and administration of Windows-based enterprise environments. Primarily remote with occasional on-site work in Warsaw, approximately 40 hours per month. 🗂️ Requirements: Proven experience administering enterprise network and systems infrastructure, Hands-on experience with ELK Stack for monitoring and log analysis, Strong practical knowledge of Palo Alto firewalls including HA, VPN, and policy management, Experience with Windows Server, Hyper-V, Active Directory, and Microsoft Exchange, Experience integrating on-premises infrastructure with Microsoft Cloud services, Practical experience with SAML authentication and Microsoft Entra ID, Ability to configure and administer network switches, Experience performing vulnerability assessments with Nessus, Strong troubleshooting skills in network, authentication, and hybrid environments, Ability to analyze system and network logs, Professional proficiency in English 📃 Skills: ELK, Elasticsearch, Logstash, Kibana, PaloAlto, VPN, WindowsServer, HyperV, ActiveDirectory, Exchange, MicrosoftEntraID, SAML, Nessus, Azure, Switching, Networking 🏢 Description: We are looking for an experienced IT Systems & Security Administrator to support and maintain a hybrid IT infrastructure environment. This is a freelance role with an expected workload of approximately 40 hours per month , primarily remote with occasional on-site visits in Warsaw required. Your responsibilities: Monitor network and system infrastructure using the ELK Stack (Elasticsearch, Logstash, Kibana). Maintain and develop security environments based on Palo Alto Networks firewalls. Manage VPN configurations and collaborate with identity management administrators supporting Microsoft Entra ID. Administer Windows Server environments, Hyper-V, Active Directory, and Microsoft Exchange Server. Oversee and support integrations between on-premises infrastructure and Microsoft Cloud services. Perform regular vulnerability assessments using Nessus and prepare security reports, findings, and remediation recommendations. Provide technical support to users and IT teams regarding access to services, network resources, and business applications. Investigate incidents, troubleshoot connectivity and communication issues, and recommend corrective actions. Collaborate with customer infrastructure teams during system changes, upgrades, and deployments. Support network equipment administration, including basic switch configuration and maintenance. Analyze system and network logs to identify performance, security, and operational issues. We are looking for you, if you have: Proven experience in administering and maintaining enterprise network and systems infrastructure. Hands-on experience with the ELK Stack (Elasticsearch, Logstash, Kibana) for infrastructure monitoring, log analysis, and incident investigation. Strong practical knowledge of Palo Alto Networks firewalls, including HA clusters, security policy management, software upgrades, VPN administration, and multi-ISP environments. Experience administering Windows Server, Hyper-V, Active Directory, and Microsoft Exchange Server environments. Knowledge of integrating on-premises infrastructure with Microsoft Cloud services. Practical experience with SAML-based authentication and Microsoft Entra ID integrations. Ability to administer and perform basic configuration of network switches. Experience conducting vulnerability assessments and analyzing results using Nessus. Strong troubleshooting and diagnostic skills related to network communications, authentication, and hybrid environments. Ability to analyze system and network logs to identify, investigate, and resolve infrastructure and security issues. Experience collaborating with technical teams and supporting users in complex IT environments. Professional proficiency in English. Nice to have: Palo Alto Networks certifications (PCNSA, PCNSE). Microsoft certifications related to Windows Server, Azure, or Microsoft Entra ID. Experience working in hybrid on-premises and cloud environments. Knowledge of cybersecurity best practices and vulnerability management processes. Experience with enterprise security monitoring and incident response activities. We offer: Participation in interesting and demanding projects. Flexible working hours. A great, non-corporate atmosphere. Possibility to work remote or hybrid (2 days per week from the office). Opportunities for development and promotion. Attractive package of benefits. We reserve the right to contact the selected candidates.

🏢 Summary: Full-time remote IT Project Manager role overseeing technical software development projects across multiple agile teams in Europe. The position focuses on managing scope, budget, timelines, requirements, and stakeholder communication while ensuring adherence to industry standards. Travel is required periodically for project coordination and client engagement. 🗂️ Requirements: Minimum 3 years IT project management experience, Experience in software development environments, Knowledge of software development and deployment standards, Experience managing cross-functional Agile teams, Proficiency with project management tools (e.g., JIRA), Strong knowledge of Agile frameworks and artefacts, Experience coordinating multiple development teams, Ability to manage project scope, budget, and timelines, Experience in requirements gathering and validation 📃 Skills: Agile, Scrum, JIRA, SDLC, Deployment, Backlog, UserStories, Epics, ProjectManagement, RiskManagement, Budgeting, Documentation 🏢 Description: Type of work: Full-time, Remote (Europe) – travel required (around 5 trips per year, up to 2 weeks each) Requirements: Minimum three years management experience in the IT field, including development work and interactions with customers. Knowledge of software development and deployement industry standards. Strong communication skills to coordinate with team members, vendors and management. Organizational skills and time management skills to keep projects on track to the finish. Project managing skills to start projects and finish projects successfully. Experience working with cross-functional agile teams. Proficient use of project management software (e.g. JIRA). Excellent knowledge of Agile techniques and artefacts (e.g., Definition of ready/done, user stories, epics, features, backlog, splitting stories, etc). Experience creating proactive self-organizing teams. A continuous improvement attitude. Excellent communication, negotiation and influencing skills. Experience of delivering in an environment where multiple development teams are involved. Nice to have: Professional Project Management Certification from accredited intuition. Professional Scrum Master Certification from accredited intuition. Strong written and spoken communication skills in Italian language. IT Technical background (Architect, Engineer, QA, ecc.) is considered a plus. Responsibilities : Manages assigned technical projects to ensure adherence to budget, schedule, and scope of project. Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing. Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed. Establishes and implements project communication plans, providing status updates to affected staff and stakeholders. Collects, analyzes, and summarizes information and trends as needed to prepare project status reports. Facilitates gathering and validation of project requirements. Develops and maintains project performance databases that tracks overall progress and accomplishment of specific milestones. Ensures all parts of an assigned projects are processed, organized, and progressing according to predetermined timelines and deliverable dates. Regularly communicates with customers/clients to arrange meetings, confirm project schedules, and discuss any project problems. Coordinates internal and external resources scheduled, ensures projects remain within scope, schedule, and defined budgets. Develops and communicates detailed specifications for implementation. Negotiates plans and timeframes, ensures that clients understand the anticipated results. Analyzes project progress and, when necessary, adapts timelines to achieve maximum benefit. Forecasts potential schedule delays and develops alternate plans. Creates and maintains comprehensive project management documentation. Analyzes risks and provides regular updates to Senior Management regarding projects status and any problems or potential problems. Takes proactive steps to minimize delays in delivery