IT Specialist (L2 Support) fluent in Spanish, Portuguese, and English

🏢 Summary: The role involves providing first-line technical support for hardware, software, and network issues, mainly within Windows and Office 365 environments. The position focuses on troubleshooting incidents, managing tickets, supporting user accounts, and escalating complex problems when needed. It is an entry-level IT support role requiring solid technical fundamentals and user-oriented communication. 🗂️ Requirements: Basic knowledge of Windows OS, Basic knowledge of computer hardware, Basic knowledge of networking, Familiarity with Office 365, Familiarity with Azure Active Directory, Understanding of TCP/IP, Understanding of DNS, Experience with ticketing systems, English proficiency minimum B2 📃 Skills: Windows, Office365, AzureAD, TCP/IP, DNS, Jira, Networking, Hardware 🏢 Description: 🟣 You will be: providing first-line technical support to end-users (hardware, software, and network issues), troubleshooting and resolving incidents related to windows systems and Office 365, managing and tracking requests using a ticketing system, assisting with user account management, diagnosing and escalating complex technical issues when necessary, ensuring clear and professional communication with users. 🟣 Your profile: basic knowledge of IT systems (Windows os, computer hardware, networking), familiarity with Office 365 and Azure active directory, understanding of networking fundamentals (TCP/IP, DNS), experience with ticketing systems (e.g., jira), strong problem-solving skills and logical thinking, good communication skills and a user-focused mindset, english proficiency at minimum B2 level. 🟣 Recruitment Process: CV review – HR Interview – Technical Interview – Decision 🎁 Benefits 🎁 ✍ Development: development budgets of up to 6,800 PLN, we fund certifications e.g.: AWS, Azure, access to Udemy, O'Reilly (formerly Safari Books Online) and more, events and technology conferences, technology Guilds, internal training, Xebia Upskill. 🩺 We take care of your health: private medical healthcare, multiSport card - we subsidise a MultiSport card, mental Health Support. 🤸‍♂️ We are flexible: B2B or employment contract, contract for an indefinite period.

🏢 Summary: On-site IT Support Engineer role providing Level 1–2 technical support for end users in a Poland office, ensuring reliable local IT operations and alignment with global IT processes. The position focuses on hands-on troubleshooting, asset management, Microsoft 365 support, and coordination with regional and global IT teams. 🗂️ Requirements: Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent experience, 1–2 years of experience in IT support, desktop support, or service desk, Experience with Windows 10 and 11 administration and basic macOS support, Hands-on support for mobile devices, printers, and peripherals, Experience with Microsoft 365 including Outlook, Teams, and SharePoint, Experience with ticketing systems and incident management aligned with SLAs, Knowledge of IMAC activities including workstation setup and troubleshooting, Experience managing IT assets and inventory lifecycle, Understanding of identity and access management concepts, Familiarity with basic ITIL concepts including incident, request, and change management, Foundational understanding of AI concepts and use of AI-powered tools 📃 Skills: Windows, macOS, Microsoft365, Outlook, Teams, SharePoint, OneDrive, ITIL, Ticketing, IMAC, ActiveDirectory, AV, Printers, Mobile, SLA, Inventory, AI 🏢 Description: Description We are looking for an On-site IT Support Engineer to provide day-to-day technical support for our Poland office. This role is focused on end-user support, local IT operations, and close cooperation with regional and global IT teams to ensure smooth and reliable technology services. The position combines hands-on technical troubleshooting with user support, asset management, and consistent execution of global IT processes. Requirements As the on-site IT support engineer for the Poland office, this role focuses on end-user support, local infrastructure coordination, and consistent execution of global IT processes. Provide Level 1–2 on-site and remote IT support for end users (Windows/Mac, mobile devices, printers, peripherals). Log, track, and resolve incidents and service requests in the ticketing system in line with SLAs. Support employee onboarding and offboarding, including device setup, access requests, and equipment returns. Manage local IT assets (laptops, accessories, meeting room equipment), ensuring accurate inventory and lifecycle tracking. Perform IMAC activities, including workstation setup, moves, changes, and local troubleshooting. Support Microsoft 365 and collaboration tools (Outlook, Teams, SharePoint, meeting room A/V). Coordinate with regional/global IT teams and vendors for escalations and advanced support. Maintain documentation, support compliance activities, and follow information security policies. Experience, and Certifications Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). 1–2 years of experience in IT support / desktop support / service desk (on-site and/or remote), ideally in an office environment. Good working knowledge of end-user computing (Windows 10/11, basic Mac support), mobile devices, printers, and standard troubleshooting practices. Familiarity with Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) and meeting room / A/V basics; understanding of common identity/access concepts is a plus. Experience handling IT assets and inventory updates; comfortable following standard processes for device lifecycle, repairs, and replacements. Ability to coordinate with vendors and regional/global IT teams for escalations and scheduled on-site visits, providing clear information and follow-through. Well-organized and able to prioritize multiple tickets and tasks, documenting work clearly and escalating appropriately. Experience with ticketing tools and basic ITIL concepts (incident, request, change) is an advantage. Foundational understanding of AI concepts, including how machine learning models  work, common AI use cases, and basic principles of data handling. Ability to use AI‑powered tools and platforms to support daily tasks, with strong attention to detail and commitment to maintaining data accuracy. Fluent command of the Polish language (C1/C2) What you can expect from us: Unique professional and personal development at one of the pioneer companies in professional insurance support. Ongoing professional training – to onboard you for a good start and your further professional development. Your own growth training budget - use internal and external development opportunities and take advantage of your own budget. LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.. 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program. Private life insurance - 80% of the premium is covered by an employer. Employee referral program - we appreciate you recommending your friends to join us. Additional days off - to celebrate your birthday, moreover, if you want to do a volunteering work, feel free to do so with some extra days off. Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events. Lively and modern office in the City Centre with parking space for employees. A supportive and friendly atmosphere created by passionate people.

🏢 Summary: The role of IAM Specialist focuses on managing and operating Identity and Access Management systems with strong emphasis on Governance, Risk, and Compliance activities. The position ensures secure, compliant, and efficient IAM and BRM operations, including recertification campaigns, audits, and incident support. It involves technical support, system integration oversight, and coordination within defined shift and on-call schedules. 🗂️ Requirements: Experience in IAM or BRM operations management, Strong knowledge of GRC within IT operations, Knowledge of Windows Active Directory, UNIX, and z/OS, Understanding of authorization management processes, Experience in technical support roles, Ability to manage IAM recertification campaigns, Experience with incident and ticket management systems, Fluency in German and English, Bachelor’s degree in IT, Computer Science or related field 📃 Skills: IAM, BRM, GRC, ActiveDirectory, UNIX, zOS, ServiceNow, ARS, ITSM, AI, MachineLearning, DeepLearning, NLP 🏢 Description: HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B Overview of the Role As Identity and Access Management (IAM) Specialist, you will play a pivotal role in managing and ensuring the seamless operation of Identity and Access Management (IAM) systems, with a strong focus on Governance, Risk, and Compliance (GRC) activities. This role is instrumental in maintaining the security, compliance, and operational efficiency of business-critical systems, contributing directly to the organization's integrity and reputation. Support Hours: Service time 6:00 am – 5:30 pm, Mon – Fri ( Local Time Germany) Early Shift Hours – 6:00 AM to 3:00 PM Late Shift hours – 8:30 AM – 5:30 PM Individual has to work in any of these shifts. Additionally on-call duty to: Target Days (weekdays), 06:00 – 17:30. And weekends Fri, 05:30 PM – Mon, 06:00 AM Detailed Responsibilities: Ensure continuous operation and connectivity of all component instances managed by the central IAM system. Maintain the availability and performance of all BRM components connected to IAM systems. Conduct timely fault and error testing in accordance with operational management standards. Oversee the onboarding and offboarding of employees, ensuring full compliance with client specifications and security guidelines. Execute communication protocols as defined in the Operations Management Manual. Manage and configure target/actual comparisons for all technically connected target systems, including scheduling and ticket creation. Provide support for incident, service request, and issue tickets, using platforms such as ARS and ServiceNow. Prepare documentation for audits and certifications, ensuring timely and accurate creation of populations and verification documents. Assist audit teams and support the execution of inspection processes. Organize and lead training and informational events to support BRM GRC requirements. Lead and ensure the successful execution of semi-annual BRM recertification campaigns, including data cleansing, documentation, and reporting. Validate the functionality of recertification tools and coordinate pre-campaign readiness. Collect, track, and document data from unconnected components and manage manual import of authorization data as required. Ensure all recertification documentation is accurate, timely, and stored according to defined structures. Govern overall BRM operations, lead team members, and ensure the delivery of high-quality outputs. Conduct weekly status meetings, lessons learned sessions, and coordination meetings for BRM GRC fulfillment. Clarify and coordinate tenant assignment for functional users on customer systems. Adhere to defined support hours and participate in shift rotations and on-call duties as per operational requirements. Skill Requirements: Proven experience in operations management, ideally in IAM or BRM environments. In-depth understanding of Governance, Risk, and Compliance (GRC) within IT operations. Basic knowledge of Windows Active Directory, UNIX, and z/OS environments. Foundational understanding of authorization management processes. Prior professional experience in technical support roles. Demonstrated teamwork and leadership capabilities. Strong organizational, communication, and stakeholder management skills. Proficiency in German (required for technical lead roles and customer communications) and English . Basic knowledge of artificial intelligence (AI), including concepts like machine learning, deep learning, or natural language processing, as well as familiarity with AI tools and platforms. Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). Nice to have: Experience with ServiceNow, ARS, or similar ticketing and ITSM tools. Prior exposure to multinational, culturally diverse work environments. Certifications in IAM, GRC, or related fields (e.g., CISM, CISA, or ITIL) are advantageous. Experience in process improvement or automation initiatives. What we offer: Life insurance Private medical care MultiSport Card Subsidies for glasses Subsidies for language courses Christmas and holiday bonuses

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving the company’s IT environment, ensuring hardware lifecycle management, infrastructure stability, and effective user support. The position involves managing networks, access rights, security practices, and daily technical issues while supporting onboarding and offboarding processes. Strong on-site presence in Poznan is required to support office operations and teamwork. 🗂️ Requirements: 2–3 years experience in IT Support, Helpdesk (L2), or IT Administrator role, Experience with macOS administration, Experience with Windows administration, Knowledge of LAN, Wi-Fi, and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience with access management and user account administration, Experience with Google Workspace, Slack, or Jira, Ability to manage hardware lifecycle and software licenses, Upper-Intermediate English level, Availability to work hybrid with minimum 4 days per week in office (Poznan) 📃 Skills: macOS, Windows, LAN, WiFi, VPN, MFA, Cybersecurity, Networking, Hardware, GoogleWorkspace, Slack, Jira, ITSupport, Helpdesk, AccessManagement 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid IT Administrator role responsible for ensuring stability, security, and continuous improvement of the company’s IT environment, with strong on-site presence in Poznan. The position focuses on hardware lifecycle management, network maintenance, access control, and hands-on user support. The role also supports cybersecurity practices and basic automation of IT processes. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of LAN, Wi-Fi and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, Ability to configure and install computer hardware, English at Upper-Intermediate level or higher 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, Google, Workspace, Slack, Jira, Jamf, Kandji, Python, Bash, PowerShell, MDM, Arduino, Raspberry, Pi 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving office IT infrastructure, ensuring stability of networks, hardware lifecycle management, access control, and user support. The position emphasizes hands-on support, cybersecurity practices, and administration of internal tools in a growing corporate environment. Requires strong on-site presence in Poznan to support daily operations and team collaboration. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of hardware diagnostics, Understanding of LAN, Wi-Fi and VPN networking, Practical cybersecurity knowledge (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, Experience with Google Workspace, Slack or Jira administration, Ability to install and configure computer hardware, English at Upper-Intermediate level or higher 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, GoogleWorkspace, Slack, Jira, Jamf, Kandji, MDM, Python, Bash, PowerShell, Arduino, RaspberryPi 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Senior operational role combining Incident Manager and Help Desk Manager responsibilities, owning the full Incident Management process and overseeing Level 1 support. The position focuses on escalation management, SLA adherence, service quality improvement, and implementation of best practices using ServiceNow. It includes governance, coordination with application support teams and AMS providers, and continuous process improvement. 🗂️ Requirements: Proven experience in incident management, Experience managing Level 1 support operations, Experience with incident escalation processes, Experience with ServiceNow or similar ITSM tools, Knowledge of SLA management, Process ownership and governance experience, Experience coordinating with application support teams, Ability to manage incident handling under pressure 📃 Skills: ServiceNow, ITIL, SLA, ITSM, IncidentManagement, HelpDesk, L1Support, L2Support, AMS 🏢 Description: This is a senior operational role combining Incident Manager and Help Desk Manager responsibilities. The person will act as the main point of ownership for Incident Management , including process definition, escalation handling, and service quality improvement. What we offer: B2B Contract Flexible rate 3 days in office Krakow, 2 days from home Main Responsibilities Act as Incident Manager and Help Desk Manager Manage and oversee Level 1 support , including: Handling and monitoring incoming incidents Ensuring proper escalation from L1 to Level 2 when required Coordinate incident resolution with: Application support teams AMS provider Own and manage the Incident Management process Serve as Process Owner , responsible for governance and continuous improvement Define and implement best practices using ServiceNow Ensure high-quality incident handling and SLA adherence Key Requirements Proven experience in incident management Strong leadership and management skills Excellent communication and collaboration abilities Experience with ServiceNow or similar Incident Management tools Knowledge of SLA management Ability to perform under pressure Nice to Have ITIL certification Experience with Level 2 support Knowledge of application support processes Previous experience with process improvement initiatives Other Details This role involves oversight responsibilities and budget management within the incident management domain. The position also supports organizational growth and includes participation in team expansion efforts.

🏢 Summary: IT Support Specialist role focused on providing technical assistance to end users, maintaining workstations, and supporting IT infrastructure. The position includes hardware and software troubleshooting, system configuration, helpdesk ticket handling, and user onboarding support. The role also involves maintaining IT asset records and assisting with system updates and IT documentation. 🗂️ Requirements: Secondary education (technical/IT preferred), Minimum 2 years experience in similar IT support role, Good knowledge of Windows 10, Good knowledge of Windows 11, Basic knowledge of Linux, Basic knowledge of macOS, Ability to diagnose hardware issues, Ability to diagnose software issues, Good knowledge of Microsoft 365, Good knowledge of Microsoft Office, Basic knowledge of Active Directory, Basic knowledge of Microsoft Entra ID, Ability to read technical documentation in English 📃 Skills: Windows10, Windows11, Linux, macOS, Microsoft365, Office, ActiveDirectory, EntraID, Helpdesk, Hardware, Troubleshooting 🏢 Description: Zakres zadań wsparcie użytkowników w rozwiązywaniu bieżących problemów związanych ze sprzętem komputerowym, oprogramowaniem oraz środowiskiem pracy; przygotowywanie, instalacja i konfiguracja komputerów, akcesoriów oraz stanowisk pracy; obsługa zgłoszeń w systemie helpdesk; świadczenie zdalnego wsparcia użytkownikom; prowadzenie ewidencji sprzętu, oprogramowania oraz akcesoriów IT; udział w procesie zakupów sprzętu i oprogramowania na potrzeby firmy; wsparcie w zakresie aktualizacji systemów operacyjnych i oprogramowania; wykonywanie podstawowych prac związanych z kopiowaniem danych, przygotowaniem nośników oraz wymianą sprzętu; współtworzenie wewnętrznej bazy wiedzy dla użytkowników oraz dokumentacji technicznej; dbanie o porządek, bezpieczeństwo i prawidłowe funkcjonowanie stanowisk pracy oraz infrastruktury IT; aktywny udział w procesie onboardingu nowych pracowników; współpraca z pozostałymi członkami Zespołu IT. Wymagania wykształcenie co najmniej średnie, preferowane techniczne lub kierunkowe, np. informatyczne lub elektroniczne; minimum 2 lata doświadczenia w pracy na podobnym stanowisku; dobra znajomość systemów Windows 10 i Windows 11; podstawowa znajomość systemów Linux oraz macOS w zakresie wsparcia użytkowników; dobra umiejętność diagnozowania problemów sprzętowych i programowych; dobra znajomość Microsoft 365 oraz pakietu Microsoft Office; podstawowa znajomość usług katalogowych, takich jak Active Directory i Microsoft Entra ID; umiejętność pracy z użytkownikiem oraz sprawnej obsługi zgłoszeń; dobra organizacja pracy, samodzielność i chęć rozwoju; proaktywność, komunikatywność oraz umiejętność pracy pod presją czasu, w szczególności w sytuacjach awaryjnych; znajomość języka angielskiego na poziomie umożliwiającym czytanie dokumentacji technicznej oraz prowadzenie korespondencji.

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving office IT infrastructure, ensuring hardware lifecycle management, network stability, and secure access management. The position involves hands-on support for macOS and Windows environments, cybersecurity practices, and administration of internal tools. The role requires strong on-site presence to support daily operations and infrastructure reliability. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of LAN, Wi-Fi and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, English at least Upper-Intermediate level 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, Google, Workspace, Slack, Jira, Jamf, Kandji, MDM, Python, Bash, PowerShell 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. B2B/UZ: PLN 60-70 / hour Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Freelance IT Systems & Security Administrator role focused on maintaining and securing a hybrid on-premises and Microsoft Cloud infrastructure. The position involves infrastructure monitoring, firewall and VPN management, vulnerability assessments, and administration of Windows-based enterprise environments. Primarily remote with occasional on-site work in Warsaw, approximately 40 hours per month. 🗂️ Requirements: Proven experience administering enterprise network and systems infrastructure, Hands-on experience with ELK Stack for monitoring and log analysis, Strong practical knowledge of Palo Alto firewalls including HA, VPN, and policy management, Experience with Windows Server, Hyper-V, Active Directory, and Microsoft Exchange, Experience integrating on-premises infrastructure with Microsoft Cloud services, Practical experience with SAML authentication and Microsoft Entra ID, Ability to configure and administer network switches, Experience performing vulnerability assessments with Nessus, Strong troubleshooting skills in network, authentication, and hybrid environments, Ability to analyze system and network logs, Professional proficiency in English 📃 Skills: ELK, Elasticsearch, Logstash, Kibana, PaloAlto, VPN, WindowsServer, HyperV, ActiveDirectory, Exchange, MicrosoftEntraID, SAML, Nessus, Azure, Switching, Networking 🏢 Description: We are looking for an experienced IT Systems & Security Administrator to support and maintain a hybrid IT infrastructure environment. This is a freelance role with an expected workload of approximately 40 hours per month , primarily remote with occasional on-site visits in Warsaw required. Your responsibilities: Monitor network and system infrastructure using the ELK Stack (Elasticsearch, Logstash, Kibana). Maintain and develop security environments based on Palo Alto Networks firewalls. Manage VPN configurations and collaborate with identity management administrators supporting Microsoft Entra ID. Administer Windows Server environments, Hyper-V, Active Directory, and Microsoft Exchange Server. Oversee and support integrations between on-premises infrastructure and Microsoft Cloud services. Perform regular vulnerability assessments using Nessus and prepare security reports, findings, and remediation recommendations. Provide technical support to users and IT teams regarding access to services, network resources, and business applications. Investigate incidents, troubleshoot connectivity and communication issues, and recommend corrective actions. Collaborate with customer infrastructure teams during system changes, upgrades, and deployments. Support network equipment administration, including basic switch configuration and maintenance. Analyze system and network logs to identify performance, security, and operational issues. We are looking for you, if you have: Proven experience in administering and maintaining enterprise network and systems infrastructure. Hands-on experience with the ELK Stack (Elasticsearch, Logstash, Kibana) for infrastructure monitoring, log analysis, and incident investigation. Strong practical knowledge of Palo Alto Networks firewalls, including HA clusters, security policy management, software upgrades, VPN administration, and multi-ISP environments. Experience administering Windows Server, Hyper-V, Active Directory, and Microsoft Exchange Server environments. Knowledge of integrating on-premises infrastructure with Microsoft Cloud services. Practical experience with SAML-based authentication and Microsoft Entra ID integrations. Ability to administer and perform basic configuration of network switches. Experience conducting vulnerability assessments and analyzing results using Nessus. Strong troubleshooting and diagnostic skills related to network communications, authentication, and hybrid environments. Ability to analyze system and network logs to identify, investigate, and resolve infrastructure and security issues. Experience collaborating with technical teams and supporting users in complex IT environments. Professional proficiency in English. Nice to have: Palo Alto Networks certifications (PCNSA, PCNSE). Microsoft certifications related to Windows Server, Azure, or Microsoft Entra ID. Experience working in hybrid on-premises and cloud environments. Knowledge of cybersecurity best practices and vulnerability management processes. Experience with enterprise security monitoring and incident response activities. We offer: Participation in interesting and demanding projects. Flexible working hours. A great, non-corporate atmosphere. Possibility to work remote or hybrid (2 days per week from the office). Opportunities for development and promotion. Attractive package of benefits. We reserve the right to contact the selected candidates.