Global Incident/Problem Manager

🏢 Summary: The offer is for an IT Incident Manager in the KYC area, responsible for managing major IT incidents end-to-end in a complex environment with strong SLA focus. The role involves coordinating L2/L3 teams, leading bridge calls, ensuring stakeholder communication, and driving continuous improvement of incident management processes. It requires ownership of the full incident lifecycle, reporting, and adherence to ITIL practices. 🗂️ Requirements: Several years of experience in IT Service Management or Incident Management, Experience in complex IT environments, Solid understanding of IT infrastructure and applications, Experience working with L2/L3 support teams, Experience managing escalations, Experience managing incidents within SLA targets, Strong analytical skills in reporting and metrics, Knowledge of ITIL practices (Incident, Problem, Change Management), Experience with ITSM tools, Experience with monitoring systems, Very good English (written and spoken) 📃 Skills: ITIL, Jira, Confluence, BMCHelix, ITSM, SLA, KYC, Servers, Databases, Containers, Monitoring, Reporting, Analytics 🏢 Description: For our client from we are looking for IT Incident Manager - KYC area. RESPONSIBILITIES Manage major IT incidents end-to-end, ensuring quick resolution and minimal business impact (SLA-focused) Coordinate bridge calls and war rooms with technical and business teams Support L2/L3 teams and manage priorities and escalations Own the full incident lifecycle (triage, prioritization, communication, closure, documentation) Ensure clear and timely communication with stakeholders and management Monitor SLA compliance and proactively address risks Maintain accurate incident records, including root causes and follow-up actions Prepare and present incident reports, trends, and insights Lead post-incident reviews and track improvement actions Support continuous improvement of incident management processes REQUIREMENTS Several years of experience in IT Service Management / Incident Management in a complex environment Solid understanding of IT infrastructure and applications (servers, databases, containers, etc.) Experience working with L2/L3 teams and managing escalations Strong analytical skills (reporting, metrics, data analysis) Experience managing incidents within SLA targets Good knowledge of ITIL practices (Incident, Problem, Change Management) Experience with ITSM tools (e.g., Jira, Confluence, BMC Helix) and monitoring systems Very good English communication skills (written and spoken) NICE TO HAVE WHAT DO WE OFFER ON THIS PROJECT? Cooperation based on a B2B contract. Hybrid work from Warszawa, Gdańsk, Gdynia or Łódź. (x times a week in the office). The support of a dedicated mentor. In the relationship, we focus on direct communication. When you join speedapp, you will be put in touch with a dedicated mentor who will make sure that you enjoy working with us and with the client. Events and integration meetings, as well as participation in various initiatives, e.g., sports. Access to the benefits offering (medical care, life insurance, Multisport card). WHAT DOES THE RECRUITMENT PROCESS LOOK LIKE? Application: Apply and submit your CV. After the application review, the recruiter will contact selected candidates by phone. Screening: Have a conversation with a speedapp recruiter about your experience. Next steps: The speedapp recruiter will explain the recruitment process for the specific position. The speedapp recruiter will stay in touch with you throughout the entire process. ABOUT SPEEDAPP At speedapp, we believe that an organization is only as good as the people who make it up. We are a team of IT experts and other professionals working for our clients around the world (including Israel, Austria, USA). We go far beyond the HR category. We build IT teams and also help manage them. 👉 10 years of experience 👉 +100 clients worldwide +300 hires per year 💎 We have won the prestigious "Forbes Diamonds" award four times (2022, 2023, 2024, 2025). We are a member of the European Fast Growth Icons network and FinTech Poland. We are ranked 18th among the 100 fastest growing companies 2023 by Clutch. DO YOU HAVE ANY QUESTIONS? Contact the recruiter responsible for this process directly. Barbara Krawczyk Junior IT Delivery Consultant barbara.krawczyk@speedapp.pl +48 734 469 838

🏢 Summary: Leadership role responsible for end-to-end delivery and operational excellence of Managed Services, ensuring stable IT operations and full SLA compliance. The position oversees service teams, manages incidents and escalations, and acts as the main operational contact for customers. Focus is on ITIL-based process governance, performance management, and continuous service improvement. 🗂️ Requirements: 4+ years in Service Management or IT Operations Management, Experience leading IT operational teams, Strong knowledge of ITIL processes (Incident, Problem, Change, Request), Experience managing SLAs, OLAs and KPIs, Experience with incident and major incident management, Solid understanding of IT infrastructure, workplace, network or cloud environments, Ability to coordinate with technical and project teams, Professional communication in Polish, German and English 📃 Skills: ITIL, SLA, KPI, IncidentManagement, ProblemManagement, ChangeManagement, ServiceManagement, ITOperations, Infrastructure, Workplace, Network, Cloud, Reporting, Governance 🏢 Description: Purpose of the Role As the Service & Operations Manager, you are responsible for ensuring the end-to-end delivery and operational excellence of our Managed Services. You lead the operational teams, secure stable day-to-day IT operations, ensure that SLAs and contractual obligations are met, and act as the primary operational interface to our customers and internal stakeholders. Your mission: Guarantee service stability, performance, customer satisfaction and continuous improvement across all assigned services. Your Responsibilities 1. Operational Leadership & Team Management Lead and oversee day-to-day operations across multiple managed service teams (Service Desk, Workplace and L3 Infrastructure specialists) Ensure structured workflows, prioritisation and efficient task allocation. Monitor team performance, productivity and SLA compliance. Conduct regular coaching, feedback and development sessions. 2. Service Delivery Ownership Own the delivery of all contracted services for your customer accounts. Ensure all SLAs, OLAs, KPIs and service commitments are met end-to-end. Conduct service reviews, operational meetings and governance sessions. Translate contract requirements into operational execution for the teams. Align with Account Management on service performance, customer expectations and improvements. 3. Incident, Escalation & Major Incident Management Oversee and control critical incidents, escalations and service disruptions. Ensure timely communication and transparent status updates to stakeholders and customers. Act as escalation point for team leads, supervisors and customers. Drive root cause analysis and post-incident reviews. 4. Process & Compliance Management Ensure adherence to ITIL-based processes (Incident, Request, Problem, Change, Knowledge). Drive process discipline, documentation quality and operational governance. Monitor compliance with internal controls, security requirements and customer guidelines. Promote continuous improvement in processes, workflows and service structure. 5. Customer Communication & Stakeholder Management Act as the operational contact for customers and internal management. Conduct regular service review meetings (monthly/quarterly). Ensure customer satisfaction through proactive communication and performance transparency. Build trust and long-term relationships with customer stakeholders. Manage expectations and negotiate operational agreements (SLAs, priorities, changes). 6. Performance, Reporting & SLA Governance Monitor and analyse KPIs and SLA achievement. Create operational and service reports and present them in governance rounds. Identify performance risks early and initiate corrective measures. Maintain transparency over workloads, capacity and resource planning. 7. Coordination with Technology & Projects Work closely with technical experts for escalations or complex topics. Ensure smooth coordination with Project Management during transitions, onboarding or changes. Support implementation of new services or extensions and ensure seamless handover into operations. Coordinate dependencies across Infrastructure, Workplace, Network, Cloud, Security and Support teams. 8. Continuous Improvement & Service Optimisation Identify optimisation potential across operations, tools, processes and team structure. Drive initiatives to improve efficiency, quality, automation and customer satisfaction. Collaborate with Service Delivery, Technology Leads and Management to evolve the service portfolio. Your Profile 4+ years experience in Service Management, IT Operations Management, or similar leadership role. Strong understanding of ITIL (Incident, Problem, Change, Request, SLAs). Experience leading operational IT teams (Service Desk, Onsite, Workplace, or similar). Ability to manage customers and stakeholders confidently and professionally. Strong organisational skills, structured working style and high reliability. Excellent communication skills in Polish, German and English. Solid technical understanding of IT infrastructure, workplace, networks or cloud. High sense of ownership and motivation to continuously improve services. What We Offer A key leadership role with direct impact on service quality and customer satisfaction. A modern, structured Managed Services environment with clear processes. Attractive development opportunities (ITIL certifications, leadership training, technical upskilling). Hybrid working model and flexible hours after onboarding. Employee benefits such as staff discounts and regular team events.

🏢 Summary: Senior Release Manager responsible for end-to-end planning and coordination of application and IT system deployments in a complex, enterprise environment. The role ensures controlled, compliant, and efficient releases aligned with ITIL standards and DevOps practices. It involves close collaboration with technical and business teams to manage multiple concurrent deployments. 🗂️ Requirements: Minimum 5 years of experience in release, deployment, or project management, Experience managing IT system deployments, Knowledge of ITIL processes (incident, problem, change management), Proficiency with Jira and Confluence, Experience with CI/CD and deployment processes, Basic understanding of DevOps, Ability to manage multiple concurrent releases and dependencies, Fluent English (C1) 📃 Skills: ITIL, Jira, Confluence, CI/CD, DevOps, ITSM, BMC, Helix, Deployment, ReleaseManagement 🏢 Description: Senior Release Manager (ITSM / Deployment) Location: Gdańsk / Gdynia / Warszawa (Hybrid, 2–3 days in office) Start: ASAP Workplace: Hybrid (office + remote) Language: English (C1) Contract type: B2B Rate: 125-145 PLN per hour About the Role We are looking for an experienced Senior Release Manager responsible for planning and coordinating application and IT system deployments in a complex environment. This role covers end-to-end release management, working closely with technical and business teams to ensure safe and efficient change implementations according to organizational standards. Responsibilities: Plan and coordinate releases and deployments Manage application deployment roadmap Coordinate multiple concurrent releases Prepare and lead go-live and post-go-live activities Manage change management processes in deployments Organize and chair release decision meetings Collaborate with development, testing, operations, and business teams Ensure compliance with ITIL processes Support system handover to operations teams Improve release management processes and adopt DevOps best practices Requirements: Minimum 5 years of experience in release, deployment, or project management Experience managing IT system deployments Experience in banking or financial environments is highly valued Knowledge of ITIL processes (incident, problem, change management) Proficiency with Jira and Confluence Experience with CI/CD and deployment processes Basic understanding of DevOps Ability to manage multiple tasks and dependencies simultaneously Excellent communication and stakeholder management skills Fluent English (C1) Preferred: Experience in enterprise environments Experience in transformational projects Familiarity with ITSM tools such as BMC Helix What We Offer: Work on large-scale deployment projects Collaboration with technical and business teams Real impact on IT process quality and efficiency Opportunities to grow in release management and DevOps areas

🏢 Summary: Long-term hybrid role focused on administering, stabilizing, and continuously improving the ServiceNow platform in a secure, enterprise environment. The position involves configuration, integrations, incident support, and ensuring platform quality and compliance. Ideal for experienced ServiceNow professionals with strong governance and security awareness. 🗂️ Requirements: 5+ years of professional IT experience, 2+ years experience as ServiceNow Administrator, Hands-on ServiceNow administration and configuration, Knowledge of ServiceNow product portfolio and ITSM processes, Experience with requirements analysis and project support, Experience with system integrations, Understanding of complex IT systems interoperability, Knowledge of IT security standards, Experience creating technical documentation and SOPs, ServiceNow CSA certification, ServiceNow CAD certification or equivalent, English level B2 minimum, EU citizenship, Residence in Poland 📃 Skills: ServiceNow, ITSM, REST, SOAP, SSO, LDAP, WebServices, CSA, CAD, ITIL, BCMS 🏢 Description: Join a long-term international and public project where you will be responsible for the administration, stability, and continuous improvement of the ServiceNow platform in a secure, enterprise environment. This role is ideal for someone who combines strong technical expertise with a structured, quality-focused approach to platform management. Project information: Type of project: IT services Office location: Warszawa, plac Europejski Work model: Hybrid - 60% onsite Budget: 140-180 PLN net/h - b2b (depending on seniority level) Project language: English Project length: Long-term Only candidates with citizenship in the European Union and based in Poland Start date: ASAP (depending on candidate's availability) Your responsibilities Administer and maintain the ServiceNow platform, ensuring stability, performance, and security Configure and optimize ServiceNow modules (including ITSM and others) Analyse requirements and support implementation of new functionalities Ensure proper integration with external systems (REST, Web Services, SSO, LDAP) Maintain platform consistency, alignment, and configuration quality standards Support incident resolution, troubleshooting, and system improvements Create and maintain technical documentation, SOPs, and knowledge base articles Contribute to gap analysis and continuous improvement initiatives Support BCMS-related activities, including documentation and process alignment Collaborate with technical teams and stakeholders across the organization We pay attention to candidates who have 5+ years of professional IT experience, including 2+ years in a ServiceNow Administrator role Hands-on experience in ServiceNow administration and configuration Strong knowledge of ServiceNow product portfolio and Service Management processes Experience with requirements analysis and project support Knowledge of integration technologies (REST, SOAP, SSO, LDAP, Web Services) Understanding of complex IT systems and their interoperability Familiarity with IT security standards Experience in creating technical documentation and SOPs Strong analytical skills, attention to detail, and problem-solving mindset Good communication skills and English at min. B2 level Certifications (required) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) or equivalent Nice to have Experience with ServiceNow on-premise environments Experience in solution design or architecture support Exposure to process standardization and governance initiatives We offer Hybrid work model (Warsaw – approx. 60% onsite) Long-term cooperation Opportunity to work in a secure, enterprise-scale environment Collaboration with international teams and stakeholders Real impact on platform stability, governance, and improvement Private medicale care, MultiSport Card, life insurance Additional information Security clearance required (EU CONFIDENTIAL – initiated within first 45 days)

🏢 Summary: B2B contract role focused on IT Asset Management within M&A projects, ensuring effective application integration and governance during corporate transitions. The position involves managing application portfolios, supporting selection processes, and maintaining high-quality data in ServiceNow. Work is hybrid with an 8‑month engagement in an international environment. 🗂️ Requirements: 3–6 years experience in IT Asset Management or related field, Experience in large enterprise environment, Experience supporting M&A integration projects, Experience in application portfolio management, Experience managing application data in ServiceNow, Fluent English (minimum B2) 📃 Skills: ServiceNow, Flexera, SAP, LeanIX, ITIL, ITAM, APM, M&A 🏢 Description: Industry: TSL Client: global enterprise Work model: hybrid, 1 day/week on-site (Mokotów, Warsaw) Project language: English Project length: 8 months contract Start: ASAP Assignment type: B2B Summary: The role focuses on managing IT assets effectively, particularly in relation to mergers and acquisitions (M&A), ensuring smooth integration of applications during corporate transitions. Main Responsibilities: Support M&A projects from APM perspective. Support Application Selection activities, driven by M&A integration (managing stakeholders from multiple organizational units involved in scoring of applications coming in from an acquired company). Managing data repository of M&A Applications in ServiceNow, both from the Data Quality Assurance and Configuration Item development (requirements gathering) point of view. Facilitate IT demand management process for new applications (Inbound process) - facilitate in application intake process from idea to implementation. Key requirements: Fluent English (minimum B2 level). Strong communication skills. Analytical mindset with problem-solving capabilities. 3-6 years of experience in IT Asset Management or related fields. Experience in a large organization. Nice to Have: Familiarity with ServiceNow, Flexera, or SAP LeanIX. ITIL certification. Experience in M&A activities (e.g., consolidation processes).

🏢 Summary: Cybersecurity incident response role focused on monitoring security alerts, investigating breaches, conducting forensic analysis, and developing incident prevention strategies. The position involves collaboration with internal and external stakeholders, documentation of incidents, vulnerability assessments, and security training. Candidates should have experience in incident response, strong cybersecurity knowledge, and forensic investigation skills. 🗂️ Requirements: Bachelor's degree in Computer Science, Information Technology, or related field or equivalent experience, 2+ years of experience in incident response or related field, Strong knowledge of cybersecurity principles and practices, Experience with forensic analysis tools and techniques, Ability to monitor and analyze security alerts, Ability to conduct incident investigations and vulnerability assessments, Excellent communication and problem-solving skills 📃 Skills: Cybersecurity, IncidentResponse, Forensics, ThreatIntelligence, Security, Auditing, Documentation, Investigation 🏢 Description: Overview As the Incident Response Specialist, you will be responsible for managing and responding to security incidents, performing detailed investigations into breaches, and developing strategies to prevent future infractions. You will be a critical thinker with a deep understanding of cyber threats and vulnerabilities, and a strong knowledge of IT systems and security infrastructure. Your Impact The essential functions of this position include: - Monitor and analyze alerts from various security tools and respond to incidents accordingly. - Perform detailed forensic analysis and investigation into incidents and breaches. - Develop strategies and procedures for incident response and prevention. - Communicate complex security incidents and technical information to both technical and non-technical staff. - Create incident reports and maintain comprehensive documentation. - Coordinate with internal teams and external stakeholders during incident responses. - Conduct regular checks and audits to identify vulnerabilities or breaches. - Provide training to team members on incident response procedures. - Stay up to date on the latest information security trends and threat intelligence. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. - 2+ years of experience in incident response or a related field. - Strong knowledge of cybersecurity principles and practices. - Experience with forensic analysis tools and techniques. - Excellent communication and problem-solving skills. Position Specifics - Initial base salary range expected between $38.46 and $50.48 hourly. - Compensation may include commissions and discretionary bonuses. - Benefits may include medical, financial, and other benefits, including 401(k) eligibility, employee stock purchase program, vacation, sick time, and personal leave. - Employment is at-will and compensation programs may be modified based on performance and market factors. Physical Requirements - Role involves both seated and occasional standing or walking activities. - Reasonable accommodations are provided in accordance with relevant laws.

🏢 Summary: The role focuses on managing and executing application releases and rollouts across technology platforms in a banking environment, ensuring high-quality delivery and compliance with governance standards. It involves coordinating cross-functional teams, overseeing go-live activities, and improving release processes through automation and best practices. The position operates in a hybrid model from Gdańsk or Warsaw. 🗂️ Requirements: Bachelor’s or Master’s degree in IT or related field, 7+ years of IT project management experience, Experience in application release projects, Experience in data migration projects, Knowledge of ITIL incident, problem, and change management, Understanding of solution architecture, Experience with ticketing systems, Basic knowledge of DevOps practices, Fluent English 📃 Skills: ITIL, JIRA, Helix, DevOps, Release, Rollout, Migration, Architecture, Governance, Automation 🏢 Description: Location: hybrid 2 days per week from Gdańsk or Warsaw Industry: banking Rate: 150 pln/h on b2b Summary: The Rollout Manager role involves overseeing the effective planning and execution of new releases and rollouts to their technology platforms, ensuring high-quality outcomes while complying with the organization's standards. Main Responsibilities: Define the release and rollout strategy, governance model, and milestone plan. Coordinate release and rollout teams in preparation for go-live. Plan and coordinate change activities during rollout. Lead business verification activities and release go-live activities. Oversee production operations transition support for new solutions. Lead decision meetings to secure stakeholder approval for roll-out milestones. Improve release quality and efficiency by implementing new techniques and automation. Key Requirements: Bachelor's/Master's degree in IT or related fields. 7+ years of IT project management and planning experience. Excellent English communication skills. Experience with application release and data migration projects. Familiarity with incident, problem, and change management under the ITIL framework. Understanding of technology solution architecture. Knowledge of ticketing systems (e.g., JIRA, Helix). Basic understanding of DevOps practices. Nice to Have: Experience in the banking or finance sector.

🏢 Summary: Senior Backend Developer role focused on Risks & Inspections and Safety Intelligence projects using .NET/C# and event-driven architecture. The position involves API and service development, domain modeling, integrations, and comprehensive testing in a hybrid work model based in Warsaw. Full-time B2B contract with potential long-term extension and occasional international travel. 🗂️ Requirements: Strong proficiency in .NET, Strong proficiency in C#, Experience in API development, Experience in service implementation, Familiarity with event-driven architecture, Expertise in domain modeling, Knowledge of tenant-aware data management, Experience with unit testing, Experience with integration testing, Experience with service testing, Experience with contract testing, English proficiency, Availability for hybrid work in Warsaw 📃 Skills: .NET, C#, API, React, MDM, workflow, audit, testing, integration, queues, idempotency 🏢 Description: • Work model: hybrid - 2 days a week, Warsaw office. • Project language: English. • Start: ASAP or 30 days. • Remuneration: B2B > up to 48 USD/hour. • FTE: full-time (40 hours per week) • Business Travel: may travel once a year to France or the Netherlands. • Equipment: laptop provided by the client • Industry: Information Services. We are seeking a skilled Backend Developer to join our innovative team focusing on Risks & Inspections and Safety Intelligence projects. The ideal candidate will possess robust experience in .NET / C# development, API and service implementation, and event-driven design patterns. You will play a critical role in ensuring effective domain modeling, integration with various services, and thorough testing methodologies. Main Responsibilities: Implementing strong .NET / C# development practices. Executing API and service implementations. Utilizing event-driven patterns such as events, queues, and idempotency. Developing comprehensive domain models and state management. Managing tenant-aware data access and conducting authorization checks. Integrating with MDM, workflow, audit, and various data services. Conducting unit, integration, service, and contract testing. Collaborating on specifications from structured requirements. Key Requirements: Strong proficiency in .NET / C#. Experience in API and service development. Familiarity with event-driven software architecture. Expertise in domain modeling and traceability. Knowledge of tenant-aware data management. Experience in effective testing methodologies across multiple domains. Nice to Have: Experience with React or similar frameworks. Understanding of spec-driven development practices. Capability to work in a contract-first delivery environment. Experience with cross-capability collaboration. Other Details: The role is designed for a new initiative with a senior-level requirement. Two 5-person teams are being built with a target start date within 3-4 weeks. The initial contract duration is 12 months, with potential extensions subject to a one-month notice period. The work is primarily remote, requiring office attendance two days a week. Candidates may need to travel to the Netherlands or France once during the year. English language proficiency is necessary, and equipment will be provided by the organization.

🏢 Summary: The role focuses on supporting release management and maintaining production systems stability across distributed platforms. It involves L2 incident handling, troubleshooting, root cause analysis, and improving monitoring and observability practices. The position requires close collaboration with development and infrastructure teams to ensure secure, reliable, and scalable operations. 🗂️ Requirements: 5+ years in IT Operations, Production Support, DevOps or SRE roles, Hands-on experience with Docker and Kubernetes, Experience supporting CI/CD pipelines with Jenkins, Knowledge of GitHub or Bitbucket, Experience with Kafka in distributed environments, Strong SQL knowledge and data troubleshooting skills, Understanding of microservices architecture and distributed systems, Experience with LDAP, Kerberos or JWT, Knowledge of OpenSSL and keytool, Understanding of HTTPS and secure communication protocols, Hands-on experience with Splunk, Experience with Prometheus, InfluxDB and Grafana, Experience in incident management and root cause analysis, Fluency in English 📃 Skills: Docker, Kubernetes, Jenkins, GitHub, Bitbucket, Kafka, SQL, Microservices, LDAP, Kerberos, JWT, OpenSSL, keytool, HTTPS, Splunk, Prometheus, InfluxDB, Grafana, CI/CD 🏢 Description: Responsibilities: Support Release Management processes and software deployments to production environments Monitor, investigate, troubleshoot and resolve issues in production systems Act as L2 support for incident handling, ensuring timely resolution and escalation when needed Perform incident management, root cause analysis and contribute to preventive improvements Support operational stability, system reliability and service availability across distributed platforms Collaborate with development, infrastructure and support teams to improve production readiness and operational excellence Contribute to monitoring, alerting and observability practices to proactively identify risks and performance issues Support secure communication and authentication mechanisms across systems and services Requirements: 5+ years of experience in IT Operations, Production Support, DevOps or Site Reliability-related roles Hands-on experience with Docker and Kubernetes Experience supporting CI/CD processes using Jenkins Knowledge of version control platforms such as GitHub or Bitbucket Experience working with Kafka in distributed environments Good understanding of SQL and troubleshooting data-related issues Knowledge of microservices architecture and distributed systems support Experience with authentication and authorization technologies (LDAP, Kerberos, JWT) Understanding of cryptographic tools and certificate handling (OpenSSL, keytool) Knowledge of secure communication protocols, including HTTPS Hands-on experience with logging and observability tools, including Splunk Experience with monitoring and alerting tools such as Prometheus, InfluxDB and Grafana Strong analytical and troubleshooting skills, particularly in incident and problem management Good interpersonal and communication skills, with ability to work effectively across teams Fluency in English (both written and spoken) Nice to have: Experience with PostgreSQL administration or support Familiarity with enterprise-grade production environments in regulated or large-scale organizations Exposure to release automation and operational process improvements Offer: Private medical care Co-financing for the sports card Constant support of dedicated consultant Employee referral program

🏢 Summary: Senior Project Manager role focused on leading complex SAP and data center migration projects. The position involves end-to-end ownership of planning, execution, risk management, and stakeholder coordination to ensure successful project delivery. The role requires extensive experience in managing dependencies and delivering structured project reporting. 🗂️ Requirements: 10+ years of project management experience, Proven experience in SAP project management, Experience leading data center migration projects, Strong project planning and scheduling skills, Experience managing stakeholders and communication, Expertise in dependency management, Expertise in risk management and mitigation, Ability to prepare and deliver project reports, Fluent English (B2/C1 level) 📃 Skills: SAP, DataCenter, Migration, ProjectManagement, Scheduling, RiskManagement, StakeholderManagement, Reporting, Agile, English 🏢 Description: Introduction & Summary: We are seeking an experienced Senior Project Manager specializing in SAP and data center migrations. The ideal candidate will have over 10 years of project management experience, demonstrating expert knowledge in managing complex dependencies and ensuring project goals are met efficiently and effectively. What we offer : B2B Contract Rate: 140 pln/h + VAT 4 days from office and 1 day from home Main Responsibilities: Oversee all aspects of the data center migration project. Facilitate stakeholder alignment and communication. Manage project dependencies effectively. Identify and mitigate risks and issues proactively. Handle escalations with strategic solutions. Deliver comprehensive project reports. Prepare detailed project plans and schedules. Define project tasks and track progress closely. Key Requirements: 10+ years of project management experience. Proficient in SAP project management. Strong skills in project planning and execution. Experience in managing stakeholder communications. Expertise in dependency and risk management. Ability to deliver timely and accurate project reports. Excellent problem-solving and decision-making skills. Fluent in English (B2/C1 level). Nice to Have: Experience with specific data center technology. Familiarity with agile project management methodologies.