IT Operations Specialist

🏢 Summary: The role focuses on supporting release management and maintaining production systems stability across distributed platforms. It involves L2 incident handling, troubleshooting, root cause analysis, and improving monitoring and observability practices. The position requires close collaboration with development and infrastructure teams to ensure secure, reliable, and scalable operations. 🗂️ Requirements: 5+ years in IT Operations, Production Support, DevOps or SRE roles, Hands-on experience with Docker and Kubernetes, Experience supporting CI/CD pipelines with Jenkins, Knowledge of GitHub or Bitbucket, Experience with Kafka in distributed environments, Strong SQL knowledge and data troubleshooting skills, Understanding of microservices architecture and distributed systems, Experience with LDAP, Kerberos or JWT, Knowledge of OpenSSL and keytool, Understanding of HTTPS and secure communication protocols, Hands-on experience with Splunk, Experience with Prometheus, InfluxDB and Grafana, Experience in incident management and root cause analysis, Fluency in English 📃 Skills: Docker, Kubernetes, Jenkins, GitHub, Bitbucket, Kafka, SQL, Microservices, LDAP, Kerberos, JWT, OpenSSL, keytool, HTTPS, Splunk, Prometheus, InfluxDB, Grafana, CI/CD 🏢 Description: Responsibilities: Support Release Management processes and software deployments to production environments Monitor, investigate, troubleshoot and resolve issues in production systems Act as L2 support for incident handling, ensuring timely resolution and escalation when needed Perform incident management, root cause analysis and contribute to preventive improvements Support operational stability, system reliability and service availability across distributed platforms Collaborate with development, infrastructure and support teams to improve production readiness and operational excellence Contribute to monitoring, alerting and observability practices to proactively identify risks and performance issues Support secure communication and authentication mechanisms across systems and services Requirements: 5+ years of experience in IT Operations, Production Support, DevOps or Site Reliability-related roles Hands-on experience with Docker and Kubernetes Experience supporting CI/CD processes using Jenkins Knowledge of version control platforms such as GitHub or Bitbucket Experience working with Kafka in distributed environments Good understanding of SQL and troubleshooting data-related issues Knowledge of microservices architecture and distributed systems support Experience with authentication and authorization technologies (LDAP, Kerberos, JWT) Understanding of cryptographic tools and certificate handling (OpenSSL, keytool) Knowledge of secure communication protocols, including HTTPS Hands-on experience with logging and observability tools, including Splunk Experience with monitoring and alerting tools such as Prometheus, InfluxDB and Grafana Strong analytical and troubleshooting skills, particularly in incident and problem management Good interpersonal and communication skills, with ability to work effectively across teams Fluency in English (both written and spoken) Nice to have: Experience with PostgreSQL administration or support Familiarity with enterprise-grade production environments in regulated or large-scale organizations Exposure to release automation and operational process improvements Offer: Private medical care Co-financing for the sports card Constant support of dedicated consultant Employee referral program

🏢 Summary: The role focuses on ensuring stable and reliable AI and platform operations in production environments, with ownership of incident management, monitoring, and deployment oversight. The engineer works closely with development teams to diagnose issues, improve observability, and enhance service continuity through automation and operational excellence. This position emphasizes production support, RCA, and continuous improvement rather than building infrastructure from scratch. 🗂️ Requirements: 5+ years in IT operations or production support roles, Experience owning incidents end-to-end including RCA, Minimum 2 years working within ITIL framework, Experience in Agile delivery environments, Proficiency with log analysis and alerting tools, Experience with observability and monitoring tools, Hands-on experience supporting services on Kubernetes, Experience with CI/CD pipelines and deployment troubleshooting, Experience with relational databases and query analysis, Ability to trace issues across Java-based application stacks 📃 Skills: ITIL, Splunk, Apica, Sysdig, Prometheus, Grafana, Kubernetes, Jenkins, Oracle, DB2, Spring, Hibernate, Kafka, XML, JSON, Java, J2EE, Datastage, Bash, Python, Ansible 🏢 Description: As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for: Senior DevOps Engineer (AI & Platform Operations) Responsibilities: Incident & Problem Management: Own the RCA process for production incidents — diagnose, resolve, and put preventive measures in place so issues don't recur Production Monitoring & Support: Continuously monitor service health, detect anomalies early, and act before they become incidents Deployment Execution: Trigger and oversee release deployments through existing CI/CD pipelines; troubleshoot failed deployments and coordinate rollbacks when needed Environment Oversight: Keep Pre-Production and Production environments stable and aligned — not building them from scratch, but ensuring they behave as expected day to day Runbook & Knowledge Management: Document operational procedures, known issues, and resolution steps to build a reliable knowledge base for the team Cross-team Collaboration: Work shoulder-to-shoulder with development and platform teams to triage issues, clarify operational requirements, and close the feedback loop between prod and dev Identify recurring pain points and propose automation or tooling to reduce toil Improve observability coverage — dashboards, alerts, log queries — to catch issues faster Contribute to service continuity initiatives and disaster recovery drills Requirements: 5+ years in IT operations, application support (2nd/3rd line), or a similar production-facing role Proven track record of owning incidents end-to-end — from alert to RCA to prevention 2+ years working within an ITIL framework (incident, problem, change management) Experience working in Agile delivery environments alongside development teams Excellent English communication skills — able to explain technical issues clearly to both engineers and non-technical stakeholders Proficiency with log analysis and alerting tools: Splunk, Apica, Sysdig Observability tooling: Prometheus, Grafana — reading dashboards, tuning alerts Comfortable operating services running on Kubernetes (checking pod health, reading logs, triggering restarts — not cluster administration) Familiarity with Jenkins pipelines to execute and troubleshoot deployments Relational databases (Oracle, DB2) — querying, interpreting execution plans, identifying data-related incidents Working knowledge of Spring/Hibernate application behavior, Kafka message flows, XML/JSON payloads — enough to trace an issue through the stack Nice to have: Java/J2EE development background (helps enormously when reading stack traces and working with dev teams) IBM Datastage operational experience Scripting (Bash, Python) for automation of repetitive operational tasks Ansible for applying configuration changes in controlled operational scenarios Offer: Private medical care Co-financing for the sports card Constant support of dedicated consultant Employee referral program

🏢 Summary: Senior technical role leading the design, optimization, and delivery of core business applications within a large IT transformation program. The position focuses on Java-based microservices, cloud and DevOps adoption, and collaboration with architecture and infrastructure teams. It combines hands-on development expertise with technical leadership across strategic platforms. 🗂️ Requirements: 6+ years of experience with Java microservices, Strong experience with JEE and Spring Boot, Experience in API and REST development, Proficiency in Kubernetes, Proficiency in Python, Experience with cloud migration projects, Hands-on experience with Oracle Database and WebLogic, Experience with messaging systems such as IBM MQ or WebSphere, Knowledge of IT security standards, Understanding of functional and technical architecture principles, Fluency in English 📃 Skills: Java, JEE, SpringBoot, REST, API, Microservices, Kubernetes, Python, Oracle, WebLogic, IBMMQ, WebSphere, DevOps, Agile, CloudMigration, Architecture, Security 🏢 Description: Key Responsibilities: Technical Leadership: Provides expert technical guidelines and support to IT analysts and development teams. Application Optimization: Identifies improvement and optimization opportunities for major core business applications. Strategic Delivery: Contributes to the delivery of high-priority projects within core business platforms. Infrastructure Collaboration: Partners with Architects, Security, and Infrastructure teams to design and evolve technical solutions. IT Transformation: Drives the adoption of DevOps, Agile methodologies, and AI readiness as part of broader group transformation programs. Technical Requirements: Java Expertise: Over 6 years of experience with Java microservices, JEE, Spring Boot, and API/REST development. Cloud & DevOps: Proficiency in Kubernetes and Python, with cloud migration expertise and DevOps knowledge listed as significant advantages. Data & Middleware: Experience with Oracle components (Database, WebLogic) and messaging flows such as IBM MQ or WebSphere. Standards & Architecture: Deep awareness of IT security standards, quality metrics, and functional/technical architecture principles. Professional Skills: Fluency in English with the ability to present complex technical topics to senior stakeholders.

🏢 Summary: DevOps Engineer role focused on building, scaling, and securing cloud infrastructure while enabling efficient CI/CD workflows. The position involves managing Kubernetes-based environments on AWS, optimizing automation, and ensuring high availability and performance of systems. The role also includes infrastructure as code, monitoring, database management, and secure authentication integration. 🗂️ Requirements: BA/BS in technical field or equivalent experience, 5+ years in DevOps, SRE, or Infrastructure Engineering, Strong experience with Kubernetes, Deep knowledge of AWS core services, Experience with containerization technologies, Strong understanding of networking concepts, Proficiency with infrastructure-as-code tools, Experience with monitoring tools, Strong scripting or programming skills, Solid understanding of system security best practices 📃 Skills: Kubernetes, AWS, EC2, S3, IAM, RDS, Docker, Helm, Terraform, Pulumi, CloudFormation, Prometheus, Grafana, CloudWatch, Python, Bash, Go, PostgreSQL, SAML, OAuth2, OIDC, ELK, Loki, FluentBit, GitHubActions, Jenkins, CircleCI, Ansible, EKS, GKE 🏢 Description: We are looking for a skilled and driven DevOps Engineer to join our growing team. In this role, you will take ownership of building, maintaining, and scaling the infrastructure that powers our platform. You will ensure our systems are secure, performant, and highly available, while enabling seamless development and deployment workflows. Responsibilities: Design, implement, and manage scalable infrastructure using Kubernetes and AWS. Optimize CI/CD pipelines to improve build and deployment times and reduce friction. Monitor and troubleshoot infrastructure performance and availability. Manage and maintain relational databases, primarily PostgreSQL. Implement and support secure authentication systems using SSO protocols (e.g., SAML, OIDC, OAuth2). Enhance infrastructure as code using tools like Terraform and Ansible. Ensure security best practices are applied across all infrastructure components. Collaborate cross-functionally with development, QA, and product teams. Drive automation of operational tasks to increase team efficiency and reduce manual toil. Required Skills: BA/BS in a technical or engineering discipline or equivalent experience 5+ years of experience in a DevOps, SRE, or Infrastructure Engineering role. Strong experience with Kubernetes (EKS, GKE, or self-managed). Deep knowledge of AWS core services (EC2, S3, IAM, RDS, etc.). Knowledge of containerization technologies (e.g., Docker, Kubernetes, Helm) Solid understanding of networking concepts (VPCs, subnets, routing, firewalls, DNS). Proficiency with infrastructure-as-code tools (Terraform, Pulumi, or CloudFormation). Comfortable with monitoring tools (Prometheus, Grafana, CloudWatch, etc.). Strong scripting or programming ability (Python, Bash, or Go). Solid understanding of system security and best practices. Preferred Skills: Familiarity with SSO protocols such as SAML, OAuth2, and OpenID Connect. Experience managing and tuning PostgreSQL in production environments. Exposure to log aggregation tools (ELK, Loki, or Fluent Bit). Experience with CI/CD tools like GitHub Actions, Jenkins, or CircleCI. We offer*: Flexible working format - remote, office-based or flexible A competitive salary and good compensation package Personalized career growth Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more) Active tech communities with regular knowledge sharing Education reimbursement Memorable anniversary presents Corporate events and team buildings Other location-specific benefits

🏢 Summary: IT Operations Engineer role focused on supporting and maintaining a Kafka-based messaging platform in a production environment, ensuring high availability, stability, and performance. The position emphasizes incident management, troubleshooting, monitoring, and user support rather than platform development. The engineer works closely with internal users and engineering teams to maintain operational excellence and continuously improve support processes. 🗂️ Requirements: Hands-on experience with Apache Kafka or similar event streaming platforms, Understanding of distributed systems concepts (partitioning, replication, scaling), Experience in IT operations, production support, or platform support roles, Strong troubleshooting skills in production environments, Experience with monitoring, logging, and alerting tools, Knowledge of Git and version control practices, Familiarity with GitLab CI/CD pipelines, Experience with incident management processes and ticketing tools, Experience working with runbooks and SOPs, Fluency in English (written and spoken) 📃 Skills: Kafka, DistributedSystems, Monitoring, Logging, Alerting, Git, GitLab, CI/CD, IncidentManagement, AWS, Kubernetes, Grafana, Prometheus 🏢 Description: About Company: Team Connect is Poland’s leading nearshore and offshore IT provider. Since 2008 we successfully create and develop software for our clients. We specialize in Agile and DevOps-based software development. From the analysis stage through implementation. We develop backend, frontend, and mobile applications. For one of our clients, we are looking for an Operations Engineer (Kafka Platform Support) This role is ideal for an IT Operations Engineer focused on maintaining and supporting a Kafka-based platform in production. The position emphasizes operational excellence, incident management, and user support rather than platform development, ensuring reliable and efficient system performance. Key Responsibilities: IT Operations & Platform Support Operate, monitor, and maintain the Kafka-based messaging platform in a production environment Ensure platform availability, stability, and performance in line with operational SLAs Monitor system health using logs, metrics, and alerting tools Perform routine operational checks and maintenance activities Incident Management & Troubleshooting Handle incidents and service requests via ticketing systems and internal support channels Troubleshoot issues across Kafka components (brokers, producers, consumers, integrations) Analyze logs, metrics, and system behavior to identify root causes Escalate complex issues to engineering teams where necessary Runbook Execution & Operational Processes Execute operational procedures based on runbooks and standard operating procedures (SOPs) Perform configuration changes (topics, access controls, settings) following established processes Maintain and continuously improve operational documentation and runbooks User Support & Communication Act as a primary support contact for internal users of the Kafka platform Provide technical support via collaboration tools (e.g., Slack, Teams) Assist users with troubleshooting and best practices Translate user-reported issues into actionable insights for technical teams Collaboration & Continuous Improvement Work closely with engineering and platform teams to resolve incidents Identify recurring operational issues and suggest improvements or automation Participate in incident reviews and post-mortems Provide feedback to improve platform usability and support processes Required Skills & Qualifications: Technical Skills Hands-on experience with Apache Kafka or similar event streaming platforms Understanding of distributed systems (partitioning, replication, scaling) Strong troubleshooting skills in production IT environments Experience with monitoring, logging, and alerting tools Knowledge of Git and version control practices Familiarity with GitLab CI/CD and working with existing pipelines IT Operations Experience Experience in IT operations, production support, or platform support roles Familiarity with incident management processes and tools Experience working with runbooks, SOPs, and structured support models Communication & Collaboration Strong communication skills and ability to explain technical issues clearly Experience working with internal customers and cross-functional teams Customer-focused mindset with a proactive approach to support Fluency in English (written and spoken) Nice to Have: Experience with AWS or other cloud platforms Familiarity with Kubernetes and containerized environments Experience with monitoring tools such as Grafana and Prometheus Benefits: Long-term cooperation Multisport, private healthcare, life insurance Training budget English lessons Support from a dedicated partnership consultant

🏢 Summary: The offer is for a senior Cloud & DevOps professional responsible for designing and deploying scalable cloud-native applications and critical infrastructure. The role focuses on driving CI/CD automation, improving cloud architecture, and ensuring security and quality standards across delivery pipelines. It also involves mentoring teams and leading cloud adoption initiatives in an Agile environment. 🗂️ Requirements: Minimum 5 years experience in cloud-focused or DevOps role, Hands-on experience with Kubernetes, Docker, Terraform, Experience with at least one cloud provider (AWS/Azure/GCP/IBM), Strong knowledge of Jenkins, Ansible, ArgoCD, GitLab, Ability to design and manage CI/CD pipelines, Understanding of RESTful APIs, data quality, security protocols, Experience working with Agile methodologies (SCRUM/Kanban), Familiarity with JIRA and Confluence, Professional English communication skills 📃 Skills: Kubernetes, Docker, Terraform, AWS, Azure, GCP, IBM, Jenkins, Ansible, ArgoCD, GitLab, REST, SQL, PostgreSQL, SQLServer, Python, JavaScript, SpringBoot, Nuxt.js, Vue, JIRA, Confluence 🏢 Description: Responsibilities Design, deploy, and assess scalable native cloud applications and critical infrastructure components. Drive the evolution of CI/CD processes and build/deployment pipelines using Jenkins, Docker, Kubernetes, and GitLab . Consult and collaborate with cross-functional IT teams on cloud architecture, optimization, and security standards. Lead the implementation of test strategies and best practices to ensure high-quality delivery within automated pipelines. Support and mentor delivery teams in adopting new cloud initiatives, ensuring alignment with company security policies. Requirements Minimum 5 years of experience in a similar cloud-focused role with a strong problem-solving mindset. Expertise in Cloud & DevOps tools : Hands-on experience with Kubernetes, Docker, Terraform , and at least one major provider (AWS/Azure/GCP/IBM). Advanced CI/CD proficiency : Strong knowledge of Jenkins, Ansible, ArgoCD , and GitLab version control. Deep understanding of IT Architecture : Proven ability to handle RESTful APIs, Data Quality, and Security protocols. Strong Communication & Leadership : Ability to engage with stakeholders (IT, Business, Clients) in English (written and oral). Agile Mindset : Familiarity with SCRUM/Kanban and tools like JIRA/Confluence. Technical Versatility (Nice to have) : Proficiency in Python, JavaScript and experience with frameworks like SpringBoot or Nuxt.js/VUE . Data Management : Basic knowledge of SQL Server or PostgreSQL.

🏢 Summary: Senior Infrastructure / DevOps Engineer role focused on operating and evolving on-premises infrastructure while expanding cloud capabilities in hybrid environments. The position combines infrastructure administration, automation, CI/CD, and Kubernetes operations, supporting mission-critical production systems. Includes mandatory 24x7 L2 on-call participation to ensure high availability and reliability. 🗂️ Requirements: 7+ years experience in infrastructure or DevOps roles, Strong hands-on experience with on-premises environments, Solid experience with Proxmox and KVM virtualization, Strong Linux systems administration expertise, Proven production experience with Ansible, Knowledge of IP networking, routing, VLANs and firewalls, Experience with SAN/NAS storage and high-availability architectures, Experience with CI/CD tools, Experience with monitoring and observability stacks, Scripting skills in Bash or Python, Experience with PostgreSQL or Oracle administration, Hands-on experience with Docker, Operational knowledge of Kubernetes, Experience with AWS or Azure, Availability for 24x7 L2 on-call rotation 📃 Skills: Proxmox, KVM, Linux, Ansible, CICD, GitLab, Jenkins, Bash, Python, PostgreSQL, Oracle, Docker, Kubernetes, AWS, Azure, Prometheus, Grafana, SAN, NAS, VLAN, Firewalls, IP, Routing 🏢 Description: We are looking for a Senior Infrastructure / DevOps Engineer with strong hands-on experience in on-premises infrastructure and automation, who is evolving or consolidating their skills in cloud environments . This role is critical to the stability, reliability and continuous improvement of our technology platforms, including mission-critical production systems. This position combines infrastructure administration, DevOps practices, automation and continuous operations , with mandatory participation in a x7 on-call rotation (L2 support) . Key Responsibilities On-Premises Infrastructure (Core Focus) Operate, maintain and evolve on-premises infrastructure , ensuring stability, performance and high availability. Administer virtualization environments based on Proxmox (KVM) , including clusters, capacity planning and HA. Manage storage systems (SAN/NAS), including performance, redundancy, backup and recovery. Perform Linux systems administration , including hardening, patching, security and best practices. Work with networking concepts such as IP networking, VLANs, basic routing and firewalls . DevOps & Automation Automate infrastructure provisioning and configuration using Ansible and Infrastructure as Code principles. Build, maintain and improve CI/CD pipelines . Collaborate closely with development teams to improve deployment, reliability and troubleshooting processes. Reduce manual operational tasks through automation and standardization. Cloud Operations (Growth & Consolidation Phase) Operate and support public cloud environments (AWS, Azure) , primarily using IaaS services. Work in hybrid environments (on-prem + cloud) , ensuring integration, security and operational consistency. Apply cloud best practices related to cost management, security and reliability. Operate and support Kubernetes workloads , with a focus on day-to-day operations, networking, storage and troubleshooting. Reliability, Operations & On-Call Ensure high levels of availability, reliability and operational excellence . Participate actively in a 24x7 on-call rotation (L2 support) for production systems. Respond to incidents, perform root cause analysis and define corrective and preventive actions. Implement and maintain solutions (e.g., Prometheus, Grafana) for monitoring, logging and metrics . Collaboration & Documentation Work closely with engineering and product teams in a multidisciplinary environment. Create and maintain clear and practical documentation (runbooks, operational guides, handbooks). Support onboarding and promote operational and infrastructure best practices. Key Requirements 7+ years of experience in infrastructure, systems, DevOps or similar roles. Strong, hands-on experience with on-premises environments . Solid experience with Proxmox (KVM) . Strong knowledge of Linux systems administration . Proven experience using Ansible in production environments. Good understanding of networking fundamentals (IP, routing, firewalls, VLANs). Strong understanding of storage concepts and high-availability architectures. Experience with CI/CD tools (GitLab CI, Jenkins or equivalent). Experience with monitoring and observability stacks . Scripting skills (Bash, Python or similar). Experience with database administration (e.g. PostgreSQL, Oracle). Hands-on experience with container technologies such as Docker. Functional knowledge of Kubernetes , with an operational focus. Experience with public cloud platforms (AWS and/or Azure) . Profile & Mindset Strong operational mindset and sense of ownership. Comfortable working with critical production systems . Able to work autonomously and make technical decisions. Clear interest in growing cloud skills , grounded in strong traditional infrastructure experience. Practical, resilient and solution-oriented approach. Strong communication and collaboration skills. Professional proficiency in English (written and spoken).

🏢 Summary: Fully remote DevOps role focused on streamlining development and operations through automation, CI/CD pipelines, and infrastructure as code. The position involves improving system reliability, managing containerized environments, and optimizing application and infrastructure performance. You will collaborate with development teams to implement DevOps best practices and scalable deployment solutions. 🗂️ Requirements: Experience with continuous integration and continuous delivery, Strong knowledge of containerization technologies, Experience with Infrastructure as Code (IaC), Experience with automation of processes, Experience with GitHub and GitHub Actions, Ability to monitor and troubleshoot infrastructure and applications 📃 Skills: CI/CD, Docker, Kubernetes, IaC, Automation, GitHub, GitHubActions, Grafana, Dynatrace 🏢 Description: Location: fully remote Tasks: Collaborate with cross-functional teams to streamline development and operations processes. Implement and manage continuous integration and delivery pipelines for efficient software delivery. Enhance system reliability through automation of repetitive tasks and proactive identification of potential issues. Work closely with development teams to integrate DevOps best practices into the software development lifecycle. Monitor, troubleshoot, and optimize infrastructure and application performance. Implement and manage containerization and orchestration tools for scalable and efficient deployment. Collaborate on the design and implementation of infrastructure as code (IaC) solutions. Skills: Knowledge of continuous delivery and deployment. Strong background in containerization technologies. Experience with infrastructure as code (IaC) and automation. Ability to collaborate effectively in cross-functional teams. Experience in GitHub and GitHub Actions. Ideally Grafana, Dynatrace.

🏢 Summary: The offer is for a DevOps Engineer responsible for designing, automating, and maintaining CI/CD pipelines and infrastructure for flight software and related systems. The role focuses on infrastructure as code, container orchestration, observability, and operational reliability across on-premise and cloud environments. It involves supporting development teams and ensuring secure, reproducible, and resilient delivery processes in mission-critical projects. 🗂️ Requirements: Minimum 3 years in DevOps or related role, Hands-on experience with GitLab CI/CD or Jenkins, Production experience with Docker and Kubernetes, Experience with Terraform and Ansible for infrastructure automation, Knowledge of Prometheus, Grafana, Loki or OpenTelemetry, Ability to troubleshoot distributed systems performance and stability issues, Experience with Linux systems, Experience with artifact repositories such as Nexus, Ability to work with technical documentation in English 📃 Skills: GitLab, Jenkins, Docker, Kubernetes, Terraform, Ansible, Prometheus, Grafana, Loki, OpenTelemetry, Linux, Nexus, Git, CI/CD 🏢 Description: Tasks: Build and maintain CI/CD pipelines in GitLab CI/CD and Jenkins for flight software, ground systems, and simulation tools; Ensure build reproducibility, versioning, and artifact archiving in Git and Nexus; Maintain and automate test environments (including hardware-in-the-loop), on-premise, cloud, and hybrid; Develop and maintain Infrastructure as Code using Terraform and Ansible; Manage the container environment (Docker, image registries) and Kubernetes clusters; Configure and enhance monitoring, logging, and telemetry (Prometheus, Grafana, Loki, OpenTelemetry); Collaborate with the security team on hardening, access controls, and auditability; Participate in incident handling, root cause analysis, and improving operational readiness; Support development teams by providing tools, templates, and delivery process automation. Requirements: At least 3 years of experience in a DevOps or related role; Hands-on experience with GitLab CI/CD and/or Jenkins; Experience with Docker and Kubernetes in production environments; Experience in infrastructure automation using Terraform and Ansible; Knowledge of observability and monitoring solutions (Prometheus, Grafana, Loki, OpenTelemetry); Ability to diagnose performance and stability issues in distributed environments; Experience working with Linux systems and artifact repositories (e.g., Nexus); Strong teamwork and technical communication skills; Good command of English for working with technical documentation. Nice to have: Experience in mission-critical environments (space, aerospace, telco, automotive, defense); Knowledge of hardware-in-the-loop concepts and embedded systems integration; Experience with hybrid clusters and multi-environment deployment automation; Knowledge of SRE practices, incident response, and postmortem analysis; Experience implementing security policies in CI/CD pipelines. We offer: Participation in high-responsibility technology projects. Real influence on the architecture of DevOps processes and engineering environments. Work with a modern tool stack, offering a high level of autonomy and ownership. Opportunities to develop expertise in critical systems and space technologies. Stable employment in a modern company with a well-established market position. A friendly, collaborative work environment and a well-coordinated team. An attractive salary and benefits package (including private medical care and a sports card).

🏢 Summary: L2 IT Support Specialist role focused on user account management, incident resolution, and administration of Windows-based environments for enterprise clients. The position involves maintaining network resources, supporting hardware and software issues, and operating within ITIL-based service management processes. The role requires multilingual support and strong expertise in Microsoft and ITSM technologies. 🗂️ Requirements: Bachelor’s degree in IT, Computer Science or related field, 2–3+ years of experience in help desk or desk-side support, Experience resolving hardware, software, and network incidents, Strong knowledge of Windows Server and client operating systems, Experience with Active Directory and Exchange, Experience with ITSM ticketing tools, Knowledge of ITIL processes (incident, problem, change management), Familiarity with VPN and remote access technologies, Fluency in Portuguese, Spanish, and English (C1) 📃 Skills: Windows, ActiveDirectory, Exchange, MacOS, UNIX, VPN, ServiceNow, Remedy, ITIL, WindowsServer, TicketingSystems 🏢 Description: About the project As an IT Specialist (L2 Support) fluent in Portuguese, Spanish, and English, you will play a pivotal role in ensuring the seamless management of user accounts, network resources, and incident resolution for our clients’ IT environments. Operating from our state-of-the-art Kraków office, you will act as a trusted technical advisor, providing expert support and maintaining high standards of service delivery that align with HCLTech’s reputation for excellence. Your responsibilities Manage user accounts across multiple platforms, including Windows, Active Directory, and Exchange. Create, administer, and maintain LAN accounts, Global Groups, and email accounts for new and existing users. Manage and standardize shared resources, such as distribution lists, directories, shared email accounts, calendars, and conference rooms, in accordance with client requirements. Set up servers and grant appropriate permissions following established client standards. Ensure efficient and secure access to IT tools, enabling clients to operate their businesses effectively. Serve as a System Administrator for User Account Maintenance and Incident Management Systems, including ongoing system housekeeping. Develop and update knowledge base documentation for user account maintenance procedures. Diagnose, resolve, and document hardware, software, and network problems, providing support via telephone and ticketing systems. Apply ITIL processes, participate in root cause analysis, and support incident, problem, and change management activities. Our requirements Bachelor’s degree or equivalent in IT, Computer Science, or related field (3–4 years of higher education). 2–3+ years of experience in help desk, desk-side support, or IT customer service, with proven ability to resolve hardware-related issues. Fluency in Portuguese, Spanish, and English (minimum C1 level); proficiency in other European languages is a plus. Strong working knowledge of Windows operating systems (Windows 2000/2003/2008 servers; Windows XP/Vista/7 clients), Active Directory, Exchange (2003/2007), and Mac OS/OS X. Familiarity with UNIX/Mac environments and VPN/remote dial-in technologies. Experience with ITSM ticketing tools (e.g., ServiceNow, Remedy, HP Service Center, Peregrine Service Center). Understanding of ITIL processes, particularly in service desk, incident, problem, and change management. Excellent communication skills; able to effectively interact with customers and internal teams. Resourcefulness, strong customer service orientation, and dedication to high-quality service delivery. Optional MCP, MCSE, or MCSA certifications preferred. ITIL Foundation certification (V2 or V3) is an advantage. Ability to define, document, and implement IT processes as required. Strong analytical and problem-solving skills, with aptitude for conducting root cause analysis. Willingness and ability to quickly acquire and apply new knowledge. Demonstrated ability to integrate and collaborate as a cross-functional team player in a fast-paced, knowledge-sharing environment.