IT Service Technician (Field Service)

Quick Facts

• Role: IT Service Technician (Field Service) for B2B customers

• Area: North and Central Hesse (especially Gießen, Kassel, Fulda)

Description

You will install, configure, and commission cash, control, and billing systems for B2B customers. You perform maintenance, service, and repairs, analyze technical faults, and resolve issues on-site or in close coordination with the internal technical team. You also train users, install software updates, and document service activities.

Responsibilities

• Commission cash, control, and billing systems at customer sites

• Carry out maintenance, service, and repairs on hardware and software systems

• Analyze and troubleshoot technical failures independently on-site or with support from the internal technical team

• Install software updates and implement system adjustments

• Instruct customers on how to use the systems; serve as a competent point of contact

• Document service calls carefully and ensure transparent communication with colleagues

Requirements

• Completed technical training (e.g., IT system electronics, electronics for devices and systems, information electronics, IT systems integration) or comparable technical qualification

• Ideally experience as an IT service technician, field service technician, IT technician, or technical customer service

• Good knowledge of IT, network, and system technology

• Independent, structured, and solution-oriented working style

• Customer-oriented communication and a friendly, confident demeanor

• Very good German skills (at least C1) for on-site consulting and explaining technical topics clearly

• Driver’s license class B and willingness to travel within the service area

• Team spirit, initiative, and sense of responsibility

Benefits

• Fair compensation

• Vacation and Christmas bonuses

• 30 days of vacation

• Company health and preventive benefits

• Subsidy for company pension plans

• Structured onboarding and opportunities for further development

• Free parking at the company site