Field Service System Administrator

Quick Facts

• Role: Field Service System Administrator

• Work setting: On-site at schools and business customers (travel required)

• Focus: IT reliability, troubleshooting, installation/modernization, customer support

Description

You will be responsible for ensuring that customer IT systems run reliably on site. The role includes diagnosing faults, implementing pragmatic solutions, documenting work in a ticketing system, and installing, configuring, and modernizing workstations as well as network and server environments. You will also support customers via training and technical consulting, while keeping documentation and internal knowledge resources up to date.

Responsibilities

• Visit schools and business customers and ensure IT works reliably

• Investigate incidents, find practical solutions, and document work in a ticketing system

• Install, configure, and modernize IT workstations as well as network and server systems

• Perform maintenance tasks to ensure uninterrupted operation of IT landscapes

• Keep documentation current and share knowledge in the company knowledge base

• Serve as a contact person for customers and support them through training and technical advice

• Contribute ideas and experience to continuously improve services and digital solutions

Requirements

• IT-related vocational training or equivalent proven work experience

• Strong knowledge of common PC operating systems in the Microsoft Windows environment

• Experience supporting printers and other IT peripherals and supporting networks

• Ideally experience with a ticketing system

• Ability to work independently and in a team; willingness to learn new topics

• Strong technical understanding, service- and solution-oriented mindset, structured and careful working style

• Valid Class B driver’s license

• Fluent German (spoken and written); English is an advantage

Benefits

• Permanent, long-term employment

• Regular internal and external trainings

• Flexible working hours and a home office arrangement

• Modern New Work office spaces

• Monthly non-cash benefit, contribution to company pension plan, Deutschlandticket, and JobRad

• Team kitchen/canteen, regular team events, 30 days vacation plus 4 local observance days

• Fruit, coffee, and tea; open communication and supportive team culture