IT Service Technician (Field Service)

Quick Facts

• Role: IT Service Technician (Field Service)

• Territory: Rhein-Main area (focus on Frankfurt am Main, Wiesbaden, Hanau)

• Employment: Full-time

Description

You will support B2B customers on-site by installing, configuring, and commissioning cash register, control, and billing systems. You will perform maintenance, service, and repairs for the associated hardware and software, diagnose technical faults, and coordinate closely with the internal technical team when needed. You will also install software updates, implement system adjustments, train customers on operation, and document each service visit.

Responsibilities

• Install, configure, and bring cash register, control, and billing systems into operation at B2B customer sites

• Perform maintenance, service, and repair work on hardware and software systems

• Analyze technical malfunctions and resolve them on-site or in coordination with the internal technical team

• Install software updates and perform system adjustments for the solutions

• Instruct customers on how to use the systems and act as a competent point of contact

• Document service visits carefully and ensure transparent information exchange with colleagues

Requirements

• Completed technical training (e.g., IT system electronics, electronics for devices and systems, information technology for system integration) or comparable qualification

• Ideally prior experience in IT service, field service, IT technician, or technical customer support

• Solid knowledge of IT, network, and systems engineering

• Independent, structured, solution-oriented working style

• Customer-friendly and confident manner

• Very good German language skills (at least C1) for explaining technical topics on-site

• Category B driver’s license and willingness to travel within the territory

• Team spirit, initiative, and responsibility

Benefits

• Secure job with long-term perspective and fair compensation

• Vacation and Christmas bonus; 30 days of vacation

• Company health and preventive services

• Subsidy for company pension plan

• Structured onboarding and opportunities for further development

• Modern hardware and software and varied tasks

• Independent work with support from an experienced internal team

• Free parking at the company location