Junior IT Support Specialist

Quick Facts

Role focused on first-line IT support, day-to-day IT administration, and practical AI adoption in everyday business operations. Suitable for graduates; partial-time can be arranged for students.

Description

You will help users when computers get stuck, programs don’t work, or network connectivity needs to be fixed. You’ll also support the administration of ESET PROTECT and Google Workspace, contribute to cybersecurity requirement fulfillment related to NIS2, and test and introduce AI tools to improve routine tasks and enable safe use of company data.

Responsibilities

• Provide initial IT support to colleagues (PC, software, and network connectivity issues).
• Participate in daily IT administration to ensure reliable operation of computers, software, and equipment.
• Manage ESET PROTECT and monitor endpoint protection status; help resolve security alerts with the team.
• Manage Google Workspace: create and update user accounts, configure access, and support colleagues using company tools.
• Identify opportunities for AI in daily work; test tools and help implement them together with the team (including simple automations).
• Help colleagues adopt AI tools in a meaningful and safe way, with attention to protection of company data.
• Create and continuously update documentation for the company network and IT environment.
• Assist with cybersecurity requirements related to NIS2.
• Collaborate with other IT colleagues on projects to improve the company’s operations.

Requirements

• Basic overview of IT technologies and readiness to learn new things.
• Interest in AI and motivation to look for practical uses in daily work.
• Bring own ideas and see them through from testing to real use.
• Problem-solving mindset and the ability to help others patiently and clearly.
• Responsible approach; don’t hesitate to ask questions when stuck.
• Studying IT or prior experience with user support, ESET PROTECT, Google Workspace, or rolling out AI tools is an advantage, not mandatory.

Benefits

• Friendly, open team with a supportive culture.
• Mentoring from experienced IT colleagues and growth support.
• Hands-on experience across IT administration, user support, and cybersecurity.
• Opportunity to experiment with AI tools and contribute ideas to everyday operations.
• Pension contribution: 12,000 CZK per year.
• Multisport card.
• Discounted mobile plans for you and your family.
• Subsidized lunches with daily choice among several meals.
• Flexible working hours and start date by agreement.
• For students: possibility to arrange part-time work.
• Company events and chances to meet colleagues outside of work.