Junior IT Support Specialist

Quick Facts

• Role: Junior IT Support Specialist

• Focus: First-line IT support, helpdesk, ERP/application assistance, and internal systems administration

Description

You will be the first person colleagues contact when something doesn’t work—handling end-user devices and accounts, resolving issues end-to-end, and supporting the helpdesk. You’ll assist with ERP ABROU and other applications, then grow into application development, application testing, and internal system administration. The role includes onboarding and mentorship.

Responsibilities

• Provide first-line support for common issues (laptop, printer, phone, email, new user accounts)

• Monitor and manage the helpdesk

• Support colleagues with ERP ABROU and other applications

• Learn and contribute to application development and testing, and internal systems administration

Requirements

• Interest in technology and ability to explain technical topics to non-technical users

• Reliable, detail-oriented approach; able to finish tasks properly

• Ability to read English technical documentation

• Knowledge/understanding of AD

• Windows and Microsoft 365 knowledge is a plus

• Networking knowledge is a plus

• Graduates welcome

Benefits

• Training and support from experienced colleagues

• Opportunities for further training and certifications

• Broad practical experience from user support to hardware

• Stable organization with a friendly team and fair approach, plus employee benefits