Technical Consultant (Strategic)

Quick Facts

• Role: Technical Consultant (Strategic)

Description

Technical Consultants (Strategic) act as a liaison between customers and Ramp’s internal technical teams to design and support financial solutions through Ramp and partner integrations. You’ll serve as the technical and financial subject matter expert—defining success criteria from onboarding through activation and expansion—while guiding scalable implementation and integration decisions. The role also includes troubleshooting integration blockers and using customer insights to influence product roadmaps.

Responsibilities

• Advise customers and internal teams during high-value implementations and expansion opportunities by guiding integration, configuration, and system design.

• Partner with Customer Activation and Account Management to assess requirements and propose scalable solutions involving ERP, HRIS, and API integrations.

• Support technical workstreams with onboarding specialists and implementation leads to accelerate time-to-value and customer success (not run them).

• Perform technical discovery to understand customer systems and workflows and recommend best-fit Ramp architecture, including when/how to use Ramp’s API.

• Be a subject matter expert across HRIS and Accounting integration partners; advocate for integration development aligned with customer needs.

• Troubleshoot integration blockers and guide customers through complex configuration decisions without writing code directly.

• Contribute to internal documentation and tooling that scales Ramp’s ability to support integration use cases.

• Influence the product roadmap by channeling customer pain points and feedback to Product and Engineering.

Requirements

• Bachelor’s degree in computer science, engineering, finance, business, or a related field.

• 4+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role (ideally in SaaS or fintech).

• Familiarity with ERP systems (e.g., NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows.

• Comfort with APIs, integration logic, and system architecture; able to explain concepts to finance and operations stakeholders.

• Strong communication skills to translate complex technical solutions into business value and guide customers toward scalable approaches.

• Collaborative, cross-functional mindset with Sales, Customer Success, Product, and Engineering.

• Exceptional organization, problem-solving, ownership, and ability to thrive in ambiguity.

Benefits

• Flexible PTO

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

• Medical, dental, and vision insurance coverage (US: 100% for employee; partial coverage for dependents)

• One Medical annual membership

• 401(k) with employer match

• Fertility HRA

• Parental leave (up to 16 weeks birthing + bonding or 8 weeks bonding only at 100% pay)

• Relocation expense coverage to NYC or SF if needed

• In-office perks (lunch, snacks, drinks)