Post-Sales Solutions Consultant (Commercial)

Quick Facts

• Role: Post-Sales Solutions Consultant (Commercial)

Description

Work with Account Management to deepen and expand relationships with existing Ramp customers through technical product demonstrations and resolution of complex ERP integrations, configuration issues, and technical blockers. Act as a technical and financial subject matter expert across the customer lifecycle to design scalable solutions and ensure fast time-to-value as customers grow. The role supports commercial and mid-market customers using standardized financial workflows and core ERP integrations.

Responsibilities

• Partner with Account Managers on product demos and expansion opportunities using customized workflow illustrations

• Assess customer requirements for expansion using use-case analysis, ROI assessments, and technical scoping

• Design and recommend best-fit architecture, including API usage, ERP integrations, and HRIS connectors

• Advise customers and internal teams on integration, configuration, and system design decisions (without writing code)

• Troubleshoot ERP and integration blockers and guide configuration decisions across common ERP platforms

• Support technical workstreams to accelerate product rollouts and expansions

• Serve as a subject matter expert across accounting systems and integration partners; advocate for integration development aligned to customer needs

• Channel customer pain points into feedback that influences product and engineering roadmaps

• Contribute to internal documentation, tooling, and knowledge bases for scalable support

Requirements

• 3+ years in Solutions Consulting, Technical Consulting, Implementation, or similar customer-facing technical role in SaaS or fintech

• Bachelor’s degree in computer science, engineering, finance, business, or related field

• Hands-on experience with ERP systems (NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows

• Comfort with APIs, integration logic, and system architecture; ability to explain clearly to finance and operations stakeholders

• Experience running product demonstrations and communicating business value from complex capabilities

• Strong communication skills and ability to diplomatically align requests with product capabilities and best practices

• Cross-functional collaboration with Account Management, Product, and Engineering

• Comfort working in ambiguity; organized, ownership-oriented, and resourceful as the organization scales

Benefits

• Flexible PTO

• Health and wellness stipend

• 401(k) with employer match (US)

• Medical, dental, and vision insurance coverage (US) and comparable coverage in other regions

• Paid parental leave options

• Fertility support (HRA or drug coverage depending on location)

• Pet insurance and in-office perks

• Budget for intra-office travel and potential relocation support to NYC or SF (if needed)