Solutions Consultant (Post-Sales) - Mid-Market

Quick Facts

• Role: Solutions Consultant (Post-Sales), Mid-Market

• Focus: Technical and financial subject matter expertise for expansion, integration, and configuration

Description

You will partner with Account Management to deepen and expand relationships with existing mid-market Ramp customers. This role combines product demonstrations with technical problem-solving for complex ERP integrations, configuration challenges, and technical blockers. You’ll also help shape Ramp’s roadmap by translating customer pain points into feedback for Product and Engineering.

Responsibilities

• Demonstrate new Ramp products and features to existing customers through customized demos and workflow illustrations

• Evaluate expansion opportunities by assessing requirements, performing use-case analysis, ROI assessments, and technical scoping

• Design and recommend best-fit Ramp architecture, including API usage and ERP/HRIS connector approach

• Guide integration, configuration, and system design decisions as a technical advisor (no direct code writing)

• Troubleshoot ERP and integration blockers and support complex configuration decisions across NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion, and others

• Support technical workstreams to improve time-to-value during rollouts and expansions

• Advocate for integration development aligned with customer needs alongside Product and Partners

• Influence product roadmap by channeling customer pain points and feedback

• Contribute to internal documentation, tooling, and knowledge bases for scaling integration support

Requirements

• 3+ years in Solutions Consulting, Technical Consulting, Implementation, or a similar customer-facing technical role in SaaS or fintech

• Bachelor’s degree in computer science, engineering, finance, business, or a related field

• Hands-on familiarity with ERP systems and finance/accounting workflows

• Comfort with APIs, integration logic, and system architecture; ability to explain to finance and operations stakeholders

• Experience running product demonstrations and communicating business value from technical capabilities

• Strong communication skills and ability to diplomatically steer conversations toward scalable best practices

• Collaborative cross-functional working style

• Ability to thrive in ambiguity and fast-paced environments; highly organized and ownership-oriented

Benefits

• Flexible PTO

• Health and wellness stipend

• 401(k) with employer match

• One Medical annual membership

• Health coverage varies by country (medical, dental, vision)

• Parental leave (up to 16 weeks birthing + bonding or 8 weeks bonding only at 100% pay), with additional time options at reduced pay in some regions

• Fertility support (HRA or drug coverage depending on location)

• Pet insurance

• Travel budget for intra-office travel

• Centralized home-office equipment ordering

• Relocation expense coverage to NYC or SF (if needed)