Senior Director, Client Relationship Management

Quick Facts

• Role: Senior Director, Client Relationship Management

• Focus: Lead a team to build trusted, long-term relationships with healthcare clients and drive client satisfaction

• Travel: 25–30%

Description

Lead a team responsible for building trusted, long-term relationships with healthcare clients. You will set strategy and operating standards for an assigned client portfolio, with client satisfaction as the primary focus.

Responsibilities

• Team leadership and development

• Drive client satisfaction and retention

• Establish portfolio strategy and governance

• Manage executive client relationships

• Lead escalations

• Partner cross-functionally to deliver client outcomes

• Protect and grow revenue

• Increase client value and product adoption

• Ensure operational excellence

• Manage performance and workforce planning

• Lead continuous improvement

Requirements

• 7+ years' experience in client relationship management, client success, healthcare technology, and healthcare revenue cycle

• 5+ years' people leadership experience (coaching, performance management, team development)

• 5+ years' experience leading a complex client portfolio, executive relationships, escalations, retention efforts, and projects

• 5+ years' provider-side healthcare or healthcare revenue cycle experience

• Proficient in Salesforce

• Demonstrated use of generative AI tools (e.g., Microsoft Copilot or Claude) to improve productivity, analysis, communication, and client service while following data and security requirements

• 5+ years' experience with healthcare revenue cycle, including patient access and back-end revenue cycle (claims, claim status, denials, appeals)

• Bachelor’s degree beneficial

• Ability to travel 25–30%

Benefits

• Great compensation package and bonus plan

• Core benefits: medical, dental, vision, and matching 401K

• Flexible work environment (remote, hybrid, or in-office)

• Flexible time off (including volunteer time off, vacation, sick time, and 12 paid holidays)

• Variable pay opportunity