Senior Director, Healthcare Revenue Cycle Consulting

Quick Facts

• Role: Senior Director, Healthcare Revenue Cycle Consulting

Description

As the Senior Director of Revenue Cycle Consulting, you will manage consulting and implementation of efficient processes, implementation resources, cross-system efficiencies and protocols. You will also manage testing and training of Experian Health products and services to meet client needs and achieve revenue and cost goals.

Responsibilities

• Advise clients and internal teams to maximize the effectiveness of solutions and internal processes

• Develop and execute client implementation strategies to meet client needs and internal performance indicators/metrics

• Meet revenue targets for products in the delivery portfolio

• Provide leadership, coaching, and staff development, including compensation planning, personnel actions, and performance management

• Act as the primary escalation point for products in the delivery portfolio

• Support Sales and Marketing proposal development by determining testing, implementation, and production requirements

• Build implementation and services methodology, improve adoption, and integrate processes into daily operations

• Collaborate with Relationship Managers and Client Executives to identify ongoing client pain points and drive solutions

• Improve implementation velocity by defining and tracking KPIs such as time-to-go-live and milestone adherence

• Champion the use of AI and automation across the implementation lifecycle to increase capacity and reduce manual effort

Requirements

• 10+ years functional experience within healthcare revenue cycle

• 7+ years supervisory experience

• 7+ years program management/project managing and reporting best practices and tools

• 7+ years knowledge of healthcare market solutions, product implementations, integrations, and client experience from contracting to go-live to optimization

• Demonstrated ability to define performance metrics (e.g., velocity, utilization, CSAT/NPS) across a distributed delivery organization

• Strong project management experience including JIRA

• Experience applying AI, automation, or data analytics to lead measurable improvements in delivery velocity and operational efficiency

• Experience developing lean and flexible business processes/methodologies in multiple environments

• 5+ years healthcare revenue cycle implementation with Experian Health products (beneficial)

Benefits

• Great compensation package and bonus plan

• Core benefits: medical, dental, vision, and matching 401K

• Flexible work environment; ability to work remote, hybrid, or in-office

• Flexible time off including volunteer time off, vacation, sick time, and 12 paid holidays