Senior CRM Account Executive

Quick Facts

• Role: Senior CRM Account Executive (Enterprise territory, 5K+ employees)
• Industry focus: Tech, Media, Telecom (subject to change)
• Travel: 30–50%

Description

Own market success for ServiceNow’s Customer Workflow products by supporting territory strategy and solution win activities in a specialty solution area. You will guide account planning alignment with Now Value principles, partner with the account team and specialists to shape capability roadmaps, and help customers envision value from digital transformation.

Responsibilities

• Support territory strategy and planning to improve vertical agreements, account use case targeting, and execution
• Provide input to AEs during the account planning process based on territory strategy recommendations
• Ensure recommendations to territory strategy and account planning are aligned with Now Value principles
• Partner with the account team, customers, and partners to develop customer strategy for digital transformation
• Coordinate with SC & Specialist SC on the Capability Roadmap for feedback and agreement
• Coach AEs, ADRs, and ACEs to build specialty solution area knowledge and support sales-cycle execution
• Customize time allocation based on territory and account team needs and recognize successes
• Promote diversity and belonging

Requirements

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving
• 7+ years knowledge of return on investment for specialty solutions areas
• Experience as an Account Executive (AE) or in an alternative sales/customer service role
• Understanding of business sales processes
• Travel required: 30–50%

Benefits

• Base pay guideline (Bay Area, CA): $123,300–$203,450, plus equity (when applicable), variable/incentive compensation and benefits
• Health plans including flexible spending accounts
• 401(k) plan with company match
• ESPP
• Matching donations
• Flexible time away plan and family leave programs