Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (GS-6)

• Setting: Outpatient Clinic Unit of Prosthetics and Sensory Aids Service in an interdisciplinary care model

• Schedule: Monday–Friday, 8:00 AM–4:30 PM

• Telework: Not available

Description

The Advanced Medical Support Assistant provides coordinated outpatient clinic support as part of an interdisciplinary patient-aligned care team model. The role helps manage patient flow by preparing readiness for visits/procedures, maintaining electronic wait lists, and supporting continuity of care through administrative follow-up and clinician collaboration. Work is performed on-site at VA Medical Center locations and may require working at either division location as needed.

Responsibilities

• Participate in team huddles and meetings to plan patient care priorities, deadlines, and workflow sequencing

• Reinforce the plan of care and enter appropriate information into the electronic record to meet pre-appointment requirements

• Manage electronic wait lists to validate accuracy and resolve issues

• Provide input on operational problems/procedures during team meetings and complete administrative follow-up

• Independently follow up after huddles to share information and collaborate for continuity of care

• Evaluate patient information and coordinate with the medical team to ensure continuity of care

• Review clinic schedule lists to determine whether patient is vested

• Educate providers about shared patients and bring relevant cases to provider attention

Requirements

• U.S. citizenship

• Complete all application steps including an online assessment

• Proficiency in written and spoken English

• Subject to background/security investigation

• Complete online onboarding and pre-employment requirements (including acceptable identification)

• Seasonal influenza vaccination participation required

• High school diploma or equivalent education

• GS-6 qualification: one year of experience equivalent to GS-5 level in clinic administrative/scheduling functions

• Operate a computer terminal and manage multiple activities; generally sedentary with some light movement

• Document experience on the resume with required details (job title, duties, dates, and hours/week)

Benefits

Federal employee benefits package (eligibility depends on the position type and schedule).