Medical Support Assistant

Quick Facts

• Role: Medical Support Assistant

• Focus: Appointment scheduling and patient support within a clinical healthcare setting

Description

You will schedule and coordinate medical appointments accurately and in a timely manner, ensuring patients’ input is used and clinic timeframes are met. You will also review active/pending consults for accuracy and disposition and use electronic systems to enter, modify, and retrieve sensitive patient information. The role requires advanced medical terminology knowledge and professional communication with patients and internal/external customers.

Responsibilities

• Schedule appointments accurately and timely, using the patient’s input

• Coordinate scheduling to minimize repeat trips to the medical center or clinic

• Notify the supervisor when a patient cannot be scheduled within mandated clinic timeframes

• Review active/pending consults for accuracy and disposition

Requirements

• U.S. Citizenship

• Proficient in written and spoken English

• Selective Service registration (for eligible males)

• Subject to background/security investigation

• Complete required online onboarding and pre-employment requirements (I-9 acceptable documents)

• Seasonal influenza vaccination participation requirement

• High school diploma/GED/equivalent

• Meet GS-5 level requirements, including one year of GS-4 equivalent experience in relevant scheduling, patient support, EHR documentation, and insurance verification

• Ability to use computerized systems to manage PII in electronic health records and scheduling tools

• Advanced medical terminology knowledge

• Ability to schedule appointments in a clinical setting

• Ability to work independently and communicate professionally with patients and staff

• Customer service skills with ability to refer concerns to appropriate staff

Benefits

• Paid time off: 37–50 days of annual paid time per year (annual leave, sick leave, and paid federal holidays)

• Paid parental leave (after 12 months of employment)

• Child care subsidy (after 60 days of employment, eligibility based on family income)

• Retirement: federal pension and federal 401(k) with up to 5% contributions

• Insurance options: health/vision/dental/term life/long-term care

• Comprehensive federal benefits package (eligibility depends on position specifics)