Medical Support Assistant

Quick Facts

• Role: Medical Support Assistant
• Schedule: Monday–Friday, 7:30am–4:00pm with alternating weekends and holidays

Description

The Medical Support Assistant supports the administrative aspects of patient care, including patient access, scheduling/coordinating appointments, collecting and updating demographic information, processing patients, and providing customer service. The role ensures compliance, reporting, and quality assurance by maintaining accurate patient identification, handling records and documents, and supporting telehealth-related workflows. The position is not telework and provides patient-facing administrative support.

Responsibilities

• Verify patient identity using two forms of identification
• Support data integrity initiatives at the front line
• Provide prompt, friendly customer and patient services and maintain unit flow
• Answer and route phone calls per privacy rules and unit processes
• Retrieve records from outside providers; manage faxes, provider orders, and mail
• Enter providers and treating specialties; handle interward transfers, admissions, and discharges
• Prepare admission packets before patient arrival; ensure discharge packets are ready before discharge
• Enter work orders and follow up with the Nurse Manager or designee on delays
• Assist with Telehealth consults and other electronic health services
• Maintain and order necessary clerical supplies

Requirements

• U.S. citizenship
• Proficiency in written and spoken English
• Completion of required application steps and an online assessment
• Background/security investigation eligibility
• Selective Service Registration (for males born after 12/31/1959)
• Complete online onboarding and provide acceptable identification documents
• Seasonal influenza vaccination program participation

Benefits

A comprehensive federal benefits package is provided; eligibility depends on the position type and hours.