Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (Clinic Clerk), GS-6 (advanced level)

• Work schedule: Monday–Friday, 7:00am–5:30pm (various tours)

• Telework: Not available

Description

The Advanced Medical Support Assistant provides specialized, responsible administrative support to help ensure patient access to care within an interdisciplinary coordinated care delivery model. You will act as a first point of contact for clinics/units and patients, manage scheduling, and track/respond to electronic orders, consults, and related items in the electronic medical record. The role requires advanced administrative judgment, coordination across multiple clinics/specialties, and communication with patients and healthcare teams in multiple formats.

Responsibilities

• Serve as initial point of contact for units, clinics, patients, call centers, and care in the community

• Schedule patient appointments and coordinate access to care

• Track, review, and respond to electronic orders and consults in electronic medical record systems

• Perform computerized data entry and use patient-care information processing systems

• Apply standard procedures, medical record workflows, and medical terminology

• Coordinate clinic appointment availability/utilization with the care team and adjust schedules as needed

• Process secure messaging (e.g., via MyHealthyVet) and coordinate with the care team

• Participate in team huddles/meetings; share information and collaborate with interdisciplinary teams

• Identify incomplete encounters, communicate findings to providers, and support the care plan

• Enter/monitor patient information in the electronic record; verify readiness for visits/procedures

• Evaluate patient information and schedule lists to determine whether an immediate appointment is required

• Resolve issues and verify/validate accuracy in patient systems

• Support transitions of care (inpatient to outpatient) and coordinate follow-up care such as consults/tests

Requirements

• U.S. citizenship

• Complete all required application steps, including an online assessment

• Selective Service registration (if applicable for males born after 12/31/1959)

• Proficiency in written and spoken English

• Subject to background/security investigation

• Complete required online onboarding and pre-employment identification steps

• Participate in the seasonal influenza vaccination program

• Education: High school diploma (or GED/proficiency certificate)

• Experience: 1 year equivalent to GS-5 level

• Demonstrate KSAs for advanced duties: access-to-care processes, interdisciplinary/coordinated care operational policies affecting patient flow, advanced medical terminology knowledge, interdisciplinary communication, independent prioritization/organization, and effective tactful communication electronically/phone/in person/in writing

Benefits

• Competitive salary with regular salary increases

• Paid Time Off: 37–50 days annually (13–26 annual leave, 13 sick leave, 11 paid federal holidays)

• Parental leave: up to 12 weeks paid after 12 months of employment

• Child care subsidy: after 60 days for eligible full-time employees (up to 25% of eligible costs; monthly maximum applies)

• Federal health/vision/dental/term life/long-term care insurance options (many can continue into retirement)