Information Receptionist

Quick Facts

• Role: Information Receptionist (on-site)

• Schedule: Monday through Friday, 8:00 am to 4:30 pm

Description

Provide in-person and phone information to help identify, locate, and direct inquiries within the organization. Route calls to the appropriate office or employee, notify staff about held messages, and maintain reception area resources for public access. Manage visitor identification badges and security guidance while using office automation tools for routine correspondence and electronic mail.

Responsibilities

• Answer and route telephone and in-person inquiries

• Notify employees to pick up telephone messages held by the receptionist

• Maintain up-to-date locator records, telephone directories, building floor-plans, pamphlets, and other public guides

• Maintain visitor records and inquiry tallies

• Issue and retrieve identification badges; explain security regulations for badge/pass use and visitor restrictions

• Obtain evidence of appropriate identification and follow special visitor processing instructions

• Use office automation equipment to support document processing and communication

• Compose routine requests, memoranda, transmittal letters, and acknowledgement letters

• Store/retrieve documents, edit text, and transmit/receive electronic mail

Requirements

• U.S. citizen

• Selectively Service registration required for eligible males

• Subject to background/security investigation

• Complete online onboarding and provide acceptable identification (REAL ID compliant requirements apply after May 7, 2025)

• Seasonal influenza vaccination participation required

• Serve a 1-year probationary period or 2-year trial period; continued employment requires written certification

• Meet education/experience criteria by the closing date (11/18/2026): 6 months general experience OR 1 year education above high school in medical/health/related fields OR a combination

• If currently a GS federal employee, meet time-in-grade requirements (as applicable)

• Physical ability to walk/stand, sit for extended periods, and perform repetitive keyboard/mouse work; may require lifting/pushing equipment

Benefits

A career with the U.S. government includes a comprehensive benefits package; eligibility depends on the type of position held (full-time, part-time, or intermittent).