Medical Records Release of Information Technician

Quick Facts

• Role: Medical Records Release of Information (ROI) Technician

• Schedule: Monday–Friday, 8:00am–4:30pm

• Work model: Not virtual

Description

Evaluate and process Release of Information (ROI) requests, ensuring requests are valid, prioritized appropriately, and completed in accordance with federal privacy and disclosure laws. Assemble and release authorized information from paper and electronic health records, using VA release-of-information tools and systems. Provide guidance to patients and staff and resolve conflicting or unclear request information.

Responsibilities

• Review ROI requests for validity, adequacy, authorization, and urgency

• Apply Privacy Act, Freedom of Information Act, HIPAA, and 38 U.S.C. 7332 (drug/alcohol abuse, sickle cell anemia, and HIV confidentiality) requirements

• Process ROI requests using Automated Medical Information Exchange (AMIE) and refer problem cases to a supervisor

• Determine what information may be released and ensure authorization exists before disclosure

• Assist patients, visitors, and staff by explaining the release process and requirements

• Search for records and compose responses, including electronic searches for difficult-to-locate data

• Review paper and electronic records to identify material for printing/photocopying/release to electronic media

• Select, compile, and prepare correspondence using standard formats; ensure disclosure is limited to authorized recipients

• Draft detailed explanations for correspondence and arrange information in a logical format

• Resolve conflicting/inconsistent information and address vague or incomplete requests

• Complete routine ROI releases to VA and federal agencies, and—when requested—to patients/families, insurance representatives, physicians, hospitals, and city/state health agencies per VA directives

Requirements

• U.S. citizenship

• English proficiency (written and spoken)

• Background/security investigation required

• Completion of required onboarding and pre-employment requirements; must pass pre-employment physical

• Seasonal influenza vaccination requirement for VA Health Care Personnel

• Education/experience meeting qualification standards for MRT (ROI), including knowledge of medical terminology and health record/privacy/release processes (associate degree in HIT/HIM with required coursework, or equivalent experience/education combination)

Benefits

A federal government benefits package is available; eligibility depends on position type and hours (full-time/part-time/intermittent).