Medical Support Assistant (Office Automation)

Quick Facts

• Role: Medical Support Assistant (Office Automation)

• Schedule: 0600–1600 (clinic hours)

Description

Perform receptionist, recordkeeping, and clerical duties in an ambulatory clinic. Coordinate care for beneficiaries referred to the clinic, send appointment reminders, prepare procedure packets, route phone calls, and complete patient check-in and registration. Use office automation tools (word processing, spreadsheets, databases) to create, edit, store, retrieve, and print documents and reports, including charts and graphs.

Responsibilities

• Receive and direct telephone calls, messages, and patients/visitors

• Maintain office records and information files

• Create and manage forms, memos, and letters using word-processing software

• Enter, revise, sort, calculate, and retrieve data for reports using databases/spreadsheets

• Produce charts and graphs for reports and presentations

• Coordinate clinic emergency communications and notify emergency medical personnel when needed

• Prepare and manage procedure packets and other clinic documents using office automation software

Requirements

• US citizenship

• Specialized experience (1 year) in ambulatory receptionist/clerical/recordkeeping work OR 4 years of qualifying education OR a qualifying combination of education and experience

• Qualified typist: 40 WPM with three or fewer errors on a 5-minute sample

• Background investigation with suitability/fitness determination

• Tuberculosis testing required

• Mandatory seasonal influenza vaccination (annual thereafter unless exempted with documentation)

• Immunization screening; Hepatitis B required for direct patient contact positions (other immunizations may be required)

• Ability to handle emergency call procedures

• Occasional travel

• Selective Service pre-employment certification for eligible male applicants

Benefits

A federal career includes a comprehensive benefits package; eligibility depends on position type and schedule (contact the hiring agency for specific benefits).