Medical Records Technician (Release of Information)

Quick Facts

• Role: Medical Records Technician (Release of Information)

• Schedule: 8:00 am – 4:30 pm, Monday–Friday

• Full performance level: GS-6 (grade range: GS-4 to GS-6)

Description

This role processes and evaluates Release of Information (ROI) requests by applying federal privacy and disclosure laws and confidentiality rules. You screen authorizations for urgency and validity, assist veterans/visitors, and prepare responses by searching paper and electronic health records. You also process ROI requests using VA workflows and the Automated Medical Information Exchange (AMIE), referring problem cases to a supervisor.

Responsibilities

• Evaluate adequacy, urgency, and validity of completed authorization forms

• Apply laws and regulations governing confidentiality and disclosure of medical records

• Process incoming ROI requests and VA Regional Office information via AMIE

• Release only authorized information in compliance with applicable rules (including HIPAA, Privacy Act, FOIA, and 38 U.S.C. § 7332)

• Assist visitors and callers with forms and requests; provide advisory and technical assistance

• Search and retrieve hard-to-locate data (including electronic searches) and compose routine and detailed responses

• Resolve conflicting or inconsistent information and provide responses in appropriate format and tone

Requirements

• U.S. citizen

• Proficient in written and spoken English

• Subject to background/security investigation

• Complete online onboarding and pre-employment requirements; follow REAL ID identification requirement (effective May 7, 2025)

• Participate in the seasonal influenza vaccination program

• Meet basic experience/education requirements in health information technology/health information management and knowledge of medical terminology and health records (with specified options)

• Demonstrate KSAs required for the selected grade level (GS-4 to GS-6)

Benefits

• 37–50 days of annual paid time off per year (annual leave, sick leave, and federal holidays)

• Parental leave after 12 months of employment

• Child care subsidy eligibility after 60 days (income-based)

• Federal pension (5 years vesting) and federal 401K with up to 5% VA contributions

• Federal health/vision/dental/term life/long-term care insurance options

• Comprehensive federal benefits package (eligibility depends on position type)